Lisa D. Faint14 Merrimack St Apt 208

Milford, NH 03055H (603) 673-7866C (603) 759-4831                                                                               lfaint@hotmail.com

Qualifications

Energetic technical professional with more than 22 years of IT experience in client server set up, storage area networking, LAN/WAN support, Mainframe and enterprise application integration for hardware/software products. Highly adaptable and also able to multitask in the rapidly changing technical environments that are common in today's marketplace.

Operating System and Software Skills: 

Microsoft MCSE Certified Windows NT 4.0 NT Server, Win2K, 2003, and 2007 server, Novell, Windows 2000, Windows XP, Windows 7 Microsoft Office Software, Visio, SNA Server, SQL 7, IIS, IE Installation and troubleshooting the major LAN transports, such as TCP/IP

Experience\Skills

Project management, Budgets, Technical Procedures Help Desk Networking Server Support Desktop Support Rollouts and Migrations Vendor Management Bring PC knowledge to technical and non-technical users through tailored training and support. Recognized resource for technical solutions, including software/hardware selection and installation and system

troubleshooting, maintenance, and support.  Exemplary problem-solving skills; able to identify problems and implement corrective processes. Excels in team environment, vendor/product research, and user support

  RECENT PROFESSIONAL EXPERIENCE 2011-2014  Saint Gobain SGTS End User Support Technician\Networking

Member of six-person end user support team for the US Northeast Region sites. Serviced Windows 2003 and 2008 32 and 64 bit Servers using VMware as well as standalone servers. Implemented an Alcatel IPT phone system for 2 sites. Implemented network printing, local office HP and Cisco switches, and network backup system, using Symantec

Netbackup Lead purchaser for all regional IT equipment and software licensing

 2006 - 2011 Saint Gobain Performance Plastics End User Support Technician Maintained and provided technical support for a user community of 180 computers Responsible for QADDEV backups and Network backups Performed software maintenance/inventory and hardware and software training

 1996-2006      PEP Direct – Wilton, NH           PC Support Analyst II

Maintained network of 200 multi-platform Windows and Macintosh users.  Implemented and maintained internal network backup systems. Participated in a multi-phased project responsible for the migration of 200 users from Netware 5.1/Groupwise to

Windows 2000 Server/Exchange 2000. Reconfigured and recycled equipment to save money and oversaw all technical equipment expenditures for the

$500,000 budget. Assumed supervisory responsibilities for the manager in a back-up capacity.

EDUCATION              Associates Degree Computer Science (Summa Cum Laude) – Hesser College, Manchester, 1998                                   MCSE Windows NT 4.0 Certification – Boston University, Boston 2000 New Horizons - Windows Server 2003