lightbulbs, metaphors and clocks - asia pacific …...cathay pacific airways limited benefits of...
TRANSCRIPT
![Page 1: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/1.jpg)
Lightbulbs, Metaphors and Clocks
Gaming in CRM Training
Norman MacLeod
Cathay Pacific Airways
![Page 2: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/2.jpg)
What is a game?
•An activity that captures aspects of the real world
•An environment that provides for behaviour rehearsal
•A method for reinforcing learning
![Page 3: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/3.jpg)
Lightbulbs
![Page 4: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/4.jpg)
![Page 5: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/5.jpg)
Maybe need food
after 8 hours
No Data
Passage Blocked
Must have water
every 3 hours
![Page 6: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/6.jpg)
Cannot trust the local inhabitants
![Page 7: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/7.jpg)
Cannot trust the local inhabitants
What is your next move?
![Page 8: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/8.jpg)
X ?
?
![Page 9: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/9.jpg)
?
?
?
![Page 10: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/10.jpg)
Problem Solving and Decision Making
• Decision Making
• Selecting between 2 or more known options
• Usually Rule Driven
• Problem Solving
• Not all options are known
• Need to create new rules
![Page 11: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/11.jpg)
Clocks
![Page 12: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/12.jpg)
ERA
Airway
Timer
Aircraft
Playing Space
QRH
NOTAMS
Weather
Approach Charts
![Page 13: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/13.jpg)
MSA
Way Point
Dice
![Page 14: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/14.jpg)
Metaphor
![Page 15: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/15.jpg)
![Page 16: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/16.jpg)
Metaphor
Gate
Cabin
Pilot
Cargo
![Page 17: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/17.jpg)
![Page 18: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/18.jpg)
Cathay Pacific Airways Limited
Benefits of Using Games:
• Engaging and Motivating
• Generates actual behaviour not abstract theory
• Allows crews to compare performance with peers
• Allows crews to test behaviour in a safe space
![Page 19: Lightbulbs, Metaphors and Clocks - Asia Pacific …...Cathay Pacific Airways Limited Benefits of Using Games: • Engaging and Motivating • Generates actual behaviour not abstract](https://reader033.vdocuments.site/reader033/viewer/2022042911/5f41d6ef3271d5059e337f7b/html5/thumbnails/19.jpg)
Cathay Pacific Airways Limited
Norman MacLeod
(soon to be ex) Human Factors Manager
Cathay Pacific Airways