corporate policy grooming & uniform cathay pacific

CORPORATE POLICY GROOMING & UNIFORM

First Edition (01 March 2009) I

Table of Contents

1. INTRODUCTION 1 2. GROOMING GUIDE 4

2.1. Male & Female Hairstyles 5 2.2. Male & Female Hair Colour 14 2.3. Skin Care, Make-up & Appearance Guide 15 2.4. Personal Hygiene 17

3. UNIFORM 18 3.1. Uniform Overview 18 3.2. Female Uniform Wearer Guide 24 3.3. Male Uniform Wearer Guide 31 3.4. Other Uniform Items 36 3.5. Other Uniform Staff 37 3.6. Name Badge, Identification 38 3.7. Accessories 43 3.8. Uniform Care 48 3.9. Uniform Security 50 3.10. Issuing & Returning of Uniform 50

4. UNIFORM SHOES POLICY 51 4.1. Female Staff in Hong Kong 51 4.2. Female Staff in Outport 54


II First Edition (01 March 2009)

4.3. Selecting Guidelines 55 4.4. Male Staff in Hong Kong 56 4.5. Male staff in Outport 57

5. CONDUCT WHILST IN UNIFORM 63 5.1. Manner of Speech 63 5.2. Deportment 64 5.3. Smoking 64 5.4. Food 64 5.5. Alcohol 65 5.6. Restaurant & Cafés and public areas 65 5.7. Company External Events 65

6. SPECIFIC POLICY FOR CABIN CREW 66 6.1. Male - Jacket and Waistcoat 66 6.2. Female - Jacket 66 6.3. Self-Purchase Cardigan 67 6.4. Wing / Recognition Pin 67 6.5. Accessories 67 6.6. Overcoat 67 6.7. Luggage 70 6.8. Strapping (Bandages & Guards) 72 6.9. Identification Card 72


First Edition (01 March 2009) III

6.10. Alcohol 72 6.11. Uniform Guidelines at Outports 72 6.12. General Deportment - Dos & Don’ts 73 6.13. Uniform Entitlement and Replacement for Female Cabin Crew75 6.14. Uniform Entitlement and Replacement for Male Cabin Crew 77

7. MANAGEMENT FLYING 79 7.1. Uniform Entitlement for Male Management Flyer 79 7.2. Uniform Entitlement for Female Management Flyer 80

8. SPECIFIC POLICY FOR HKIA 81 8.1. Uniform & Grooming Guide 81 8.2. General Deportment - Dos & Don’ts 83

9. SPECIFIC POLICY FOR AIRPORT STAFF 88 9.1. Uniform & Grooming Guide 88 9.2. Acting Uniform Guidelines 90 9.3. General Deportment Dos & Don’ts 91 9.4. Uniform Categories for Airport Staff 95 9.5. Uniform Entitlement and Replacement for Airport Staff 101 9.6. Uniform Entitlement and Replacement for Ground Handling Agents 109

10. SPECIFIC POLICY FOR CARGO / RESERVATIONS & TICKETING STAFF 143


IV First Edition (01 March 2009)

10.1. Uniform and Grooming Guide 143

11. ENTITLEMENT, REPLACEMENT AND ALTERATION GUIDELINES144 11.1. Uniform Co-ordinator 144 11.2. Alteration 145 11.3. Tailor-Made (TM) Uniform 146

12. GLOSSARY 147

CORPORATE POLICY GROOMING & UNIFORM PART 1 – INTRODUCTION

First Edition (01 March 2009) 1

1. INTRODUCTION

Cathay Pacific’s Corporate Image…

PROFESSIONAL IMMACULATE CONSISTENT

At Cathay Pacific, all our frontline staff represent our corporate image and play an integral part in providing the superior service that we offer on ground and in the air.

PART 1 - INTRODUCTION CORPORATE POLICY GROOMING & UNIFORM

2 First Edition (01 March 2009)

Your uniform, worn in a PROFESSIONAL, IMMACULATE and CONSISTENT manner, is crucial in presenting the brand image of Cathay Pacific for the following reasons:

The uniform provides consistent image continuity across the brand and product.

The uniform design reflects our style, positioning, confidence and optimism for the future.

The uniform gives our frontline staff a sense of identity, authority and status.

The uniform and accessories provided to all front line staff shall be worn or used solely for operational and / or official company assignments in the manner prescribed in this manual.

This manual is intended as a reference guide for all frontline staff on uniform standards and regulations of dress, deportment and grooming, to ensure that everyone projects a Professional, Immaculate and Consistent brand image for Cathay Pacific Airways.

Note: The information inside in book is also available on IntraCX.

CORPORATE POLICY GROOMING & UNIFORM PART 1 – INTRODUCTION


Uniform Management Committee (UMC)

The UMC is made up of representatives from uniform user departments, and meets every three months. Our Director Service Delivery is the business sponsor, and works alongside heads of the Steering Committee, made up of GM-Airports, GM-HKIA and GM-ISD.

The UMC’s main responsibilities are to: • Ensure grooming and uniform policies, standards and guidelines

are executed and complied with. • Ensure occupational health & safety compliance – associated with

the uniform – is met. • Address and resolve uniform issues. • Ensure that the inventory, quality control and distribution

processes are effective.

Director Service Delivery

(Business Sponsor)

Steering Committee

GM-ISD, GM-HKIA, GM-AHQ UMC Team Leader, Co-Team Leaders

Uniform Management Committee

AHQ, APD, CGO, HKIA, HKO, ISD, PSD & WRT

PART 2– GROOMING GUIDE CORPORATE POLICY GROOMING & UNIFORM


2. GROOMING GUIDE

Looking professional, immaculate and consistent at all times.

Uniform staff are to keep their hair, make-up and jewellery “occasion appropriate” (i.e. keep a “work lifestyle” look when in uniform). Choose a hairstyle that flatters your face and is easy to manage, and use make-up to enhance and accentuate your features.

CORPORATE POLICY GROOMING & UNIFORM PART 2 –GROOMING GUIDE


2.1. Male & Female Hairstyles Hair must be well cut, in a neat and stylish manner. Naturally curly hair and shaggy strands should be controlled. Hair and fringe should not fall over the eyebrows / eyes / face, or dangle

on shoulders. Your fringe must be kept above the eyebrows for a polished look.

Permed hair requires extra care and attention. A permed style should have body, bounce and look like natural curls. Tight or spiral perms are not acceptable whilst in uniform.

Gel, mousse and hair spray are recommended to keep hair tidy. Uniform staff shall be responsible for keeping their hair in presentable /

good condition.



2.1.1. Hairstyles: Male

DOs Keep hair short, neat & tidy Maximum length up to the collar of the shirt Sideburns may be up to the middle of the ear lobe Gelled hair



DON’Ts Hair all one length Extreme ‘spiky look’ High tech / crew cut less than 2

cm (unless for personal reasons)

Shaved close to scalp Hair falling onto face

Crew cut less than 2 cm

Sideburns below earlobe



2.1.2. Hairstyles: Female (short hair)

DOs Keep hair well maintained, neat & tidy Maximum length up to one inch below jacket collar Natural curly hair Gelled hair



DON’Ts Spiky Frizzy Shaggy Afro Tight spiral perms Ragged and uneven ends Hair falling onto face



2.1.3. Hairstyles: Female (long hair)

DOs Long hair must be tied back neatly into a bun or secured at the nape

of the neck Hair longer than the armpit level must be tied into a bun French braids with acceptable accessories Ponytail must be secured at the nape of the neck with acceptable

accessories, and must be an even length French twist



DON’Ts Bun / braid / pony tail must not be secured on top of the head Layered Frizzy



2.1.4. Female Hair Accessories

DOs Black, dark navy, red or purple Black hair net Ribbon bow clip with hair net Wigs and hairpieces if worn should look neat, natural and stylish with

no extreme styles or colours Material can be plain, laced, velvet or satin All accessories must be well maintained & dust free All elastic bands to be covered with acceptable accessories Mini diamond stud pin or pearl not more than 0.75 cm (maximum 2

pins)



Recommended ribbon/bow/scrunchies: Red uniform – red, black, navy blue Purple uniform – purple, black, navy blue Midnight blue uniform – black, navy blue

DON’Ts

Hair bands wider than 2 cm in width Any plastic hair accessories (e.g. round/floral or dice style) Furry material Floral motifs or flowers Chopsticks, hairpins



2.2. Male & Female Hair Colour

DOs Natural hair colour Black Medium-to-dark brown Greying hair to be coloured to

your natural hair shade Attention must be paid to

maintain coloured hair

DON’Ts Extreme colour changes (e.g.

blonde / red / orange / purple / blue)

Extreme highlights / streaking Extreme 2-colour tones / multi-

colour tones Bleached



2.3. Skin Care, Make-up & Appearance Guide

2.3.1. Skin Care

Simple beauty begins with the skin and, because of varying work schedules, changes in climate, cabin pressure, etc., cleansing and moisturizing is the first step (and one of the important) in skin care. Select skincare products that are appropriate for your skin.

2.3.2. Make-up

Make-up must be worn at all times when in uniform. Check at regular intervals and retouch when necessary, but not in public or in front of passengers.

Wear colours that will flatter your skin tone and comply with the grooming standards in this section (under “Appearance Guide”).

2.3.3. Appearance Guide

MALE Acceptable Not Acceptable Face • Maintain a clear complexion at all

times • Lip balm • Clean-shaved • Full-grown ,well-trimmed and neat

moustache above upper lip line • After-shave lotion is

recommended

• Make-up • Beard, Goatees

and twisted moustaches

Nails • Nails must be short / well-manicured and free from nicotine stains

• Nail polish

Teeth • Teeth braces • No tobacco or coffee stains

Body • Visible tattoos



MALE Acceptable Not Acceptable Face • Apply foundation at all times

• Loose / pressed powder recommended

• Blusher / rouge must be worn

• Glitters or sparkles in foundation / face powder / rouge

Eyes • Apply eye shadow at all times • Black / Brown / Dark blue

mascara and / or eyeliner • Wear either eyeliner or mascara • Natural looking fake eye lashes

• Extreme mascara / eyeliner colours

• Heavy frosty colours

• Glitter or sparkles Lip • Wear lipstick at all times

• Lip gloss without

lipstick • Extreme lipstick

colours (e.g. Light / dark purple, dark / blood red)

• Nude colour Nails • Clean, well-trimmed, with even

length and free from nicotine stains

• Nail polish must comply with grooming standards

• Apply red or pink tone polish on long nails

• Apply clear or coloured polish on short nails

• Traditional French manicure

• Nail art, glitter, floral or cartoon

• Extreme nail polish colours (e.g. Black, white, black-red, dark green, aubergine [eggplant colour], green, blue, yellow, silver or gold)

Body • Visible tattoos • Glitter or sparkles

Teeth • Teeth braces • No tobacco or coffee stains



2.4. Personal Hygiene

All frontline staff shall be meticulous in all aspects of personal hygiene, as you are in close contact with the public and are responsible for food handling.

This involves: Avoid using very strong, pungent perfume. A light fragrance is

recommended. Body and Foot deodorant is recommended. Bleaching or removing of hair from underarms, legs and upper lip is

recommended. Teeth must be clean and a regular visit to a Dental Hygienist is

compulsory.

PART 3– UNIFORM CORPORATE POLICY GROOMING & UNIFORM


3. UNIFORM 3.1. Uniform Overview

ISM / ASM / DASM / MOD / RSM / CSM

Uniform Jacket – Midnight Blue (Western) Waistcoat – with Lapel Shirt – Long Sleeves, White Buttoned

Down Trousers – Midnight Blue Tie – Burgundy CX Belt Plain Black Shoes (slip-on / laces)

ISM / ASM / DASM / MOD / RSM / CSM

Jacket – Midnight Blue Skirt – Midnight Blue Blouse – Midnight Blue with yellow collar Panty hose – sheer charcoal grey Plain Black Shoes

CORPORATE POLICY GROOMING & UNIFORM PART 3 –UNIFORM


SP / Supv.

Jacket – Asian style Waistcoat – with lapel Trousers – Midnight Blue Shirt – Long Sleeves White Buttoned

Down (Short Sleeves for Ground Staff) Tie – Purple CX Belt Plain Black Shoes (slip-on / laces)

SP / Supv. / Lounge Supv.

Jacket – Purple Short Skirt – Midnight Blue Blouse – Purple Jacquard Long Skirt – Midnight Blue

with Purple Lining (for SP & Lounge Supervisor)

Panty hose – Sheer Charcoal Grey

Plain Black Shoes



FP / Service Leader / GHA Supervisor

Jacket – Asian style Waistcoat – with lapel Trousers – Midnight Blue Shirt – Long Sleeves White Buttoned

Down (Short Sleeve for Ground Staff) Tie – Blue CX Belt Plain Black Shoes (slip-on / laces)

FP / Service Leader / GHA Supervisor

Jacket – Red Skirt – Midnight Blue Blouse – Red Jacquard Panty hose – Sheer Charcoal Grey Plain Black Shoes



FA / CSO / GHA / BSO / RSO / Flight Dispatcher

Jacket – Asian Style Waistcoat – with Lapel Trousers – Midnight

Blue Shirt – Long Sleeves

White Buttoned Down (Short Sleeves for Ground Staff)

Tie – Grey CX Belt Plain Black Shoes

(slip-on / laces)

FA / CSO / GHA / BSO / RSO

Jacket – Red Skirt – Red Blouse – White Printed Panty hose – Sheer Charcoal Grey Plain Black Shoes



Maternity Pinafore for all uniform staff regardless of rank

Blouse – White Printed (long / short sleeves)

Pinafore – Midnight Blue Panty hose – Sheer Charcoal Grey or

Black Plain Black Shoes

Ambassador / Lounge Staff/Premium Service Team (for HKIA only)

Jacket – Red Long Skirt – Midnight Blue with Red lining Blouse – Red jacquard Panty hose – Sheer Charcoal Grey Plain Black Shoes



Flying Guardian

Jacket – Navy Blue Blouse – Plain White Jacquard Slacks – Navy Blue Plain Black Shoes (provided by the

wearer)

Ramp Staff / Flight Dispatcher

Jacket – Red Blouse – White Printed Slacks – Red Panty hose – Sheer Charcoal Grey Plain Black Shoes



3.2. Female Uniform Wearer Guide • Uniform is cut and designed to give a flattering tapered fit (i.e. not too

tight or too loose) • Must always be well pressed • Must be clean and free of stains • Name badge must be visible when in uniform at work • Fasten the “Wing” to the “tunnel” on the jacket (ISD only) • You are not permitted to appear in public wearing parts of the uniform

with personal clothing, unless otherwise stated in specific department policies

Jacket

Collar is meant to stand up and should not lay flat.

Jacket should be worn fully buttoned up and must not be draped over the shoulders.

Sleeves should rest at the top joint of the wrist or thumb.

Sleeves should not be rolled back at any time.

Outer pockets are false, and the stitching must not be removed.



Short skirt

Skirt length must be 3 cm (1 inch) from the knee cap.

Items such as key chains, pens or mobile phone straps should not be visible.

No visible panty line.

Blouse

Blouse collar must be visible when worn with the jacket.



Undergarments

A white or skin-tone coloured brassiere must be worn at all times. No black, or dark coloured, brassiere should be worn under a white coloured blouse.

Thermal wear, if worn, must be a white or skin-tone colour.

Long Skirt

To be worn in First / Business Class Cabin. To be worn at First Class Check-in, for

Ambassador duties and in CX Lounge. The slit may be adjusted from mid-thigh

to mid-knee. Hemline should be ankle length. Items such as key chains, pens or mobile

phone straps should not be visible. Corsets, girdles or panty lines must not be

visible.



Maternity Pinafore

For maternity staff who are required to wear uniform while on duty.

Plain, dark or navy blue cardigan (self-purchase) can be worn.



Shoes

The style and design must conform to the corporate uniform guidelines for shoes.

Colour – plain black leather. Closed toe style. Round/Square or semi-pointed (but not

extremely pointed) are acceptable toe shapes.

The material must not be glossy or made of patent leather.

Low-heeled shoes must not be lower than 1.5 inches.

High-heeled shoes must not be higher than 2.5 inches.

The outer sole must not be thicker than 0.3 cm.

Female uniform staff will have a choice of wearing either high or low-heeled shoes on ground and outside the aircraft. Inflight shoe heels must be 1.5 inches high only (no higher or lower).

Shoes should always be in good condition (i.e. well polished, no scuff marks, heel lift intact).

For self-purchase & reimbursement procedures, please refer to Section 4 –Uniform Shoes Policy.



Handbag

To be used / carried whilst in uniform. The strap may be adjusted to allow the

handbag to be between the waist and hip level.

Only company-issued tags are to be used. No other attachments are allowed on the

handbag.

Panty hose

Sheer charcoal colour or charcoal grey. To be free of runs and snags.



Overcoat

May be worn with buttons undone. Must not be draped over shoulders. Jacket must be worn with overcoat. Plain black or navy blue gloves without

embroidery or designs may be worn (own purchase).

Plain black or navy blue long muffler / scarf may be worn (own purchase).

The wearing and carrying of an overcoat is optional.



3.3. Male Uniform Wearer Guide • Uniform is cut and designed to give a flattering, tapered fit (i.e. not

too tight or too loose) • Must always be well pressed • Must be clean and free of stains • Name badge must be visible when in uniform at work • Fasten the “Wing” on the welt of the jacket (ISD only) • You are not permitted to appear in public wearing parts of the uniform

with personal clothing, unless otherwise stated in specific department policies

Jacket

Sleeves to rest at the top joint of thumb or wrist to expose the shirt sleeve edge.

To be buttoned up when worn without a waistcoat.

Button may be undone when worn with a waistcoat.

Asian style top button may be undone.

Western style bottom button may be undone.



Waistcoat

Worn fully buttoned up; the last button may be left undone.

A good fit is when the elastic adjustment is not fully stretched.

Shirt

Worn fully buttoned up. Shirt cuffs must be fastened at all times. Sleeves must not be rolled up at any

time.



Undergarments

An undershirt is optional. Must be plain and white. Thermal wear if worn must be white or skin-tone in colour.

Tie

Worn at all times on duty, with the knot securely tied.

The tip must just touch the top of the belt buckle.

One silver, or gold, plain or CX logo tie pin / tie bar is allowed.

For safety reasons, Loading Officers are not required to wear a tie while in uniform whenever they are working on the Ramp. All other staff who need to be at the Ramp must keep the tie tucked into their safety vest at all times.



Trousers & Belt

Length to break slightly on top of the shoes.

Items such as key chains, pens, or personal electronic devices should not be visible.

A Company-issued belt must be worn at all times.

Shoes

The style and colour must comply with company requirements.

Must be slip-on, or laced-up, black leather shoes with a round or square toe shape.

No boots, suede, patent leather, ornaments or studs are allowed.

Ensure shoes are well cleaned and polished.

Wearers are responsible for repairing the heel lift when it is broken or worn out.

HKG & Outports staff, please refer to Section 4 – Uniform Shoes Policy.



Socks

Colour – Plain black / navy blue without logos or patterns.

Ensure your socks are long enough and do not reveal bare skin when seated, or when your legs are crossed.

Overcoat

May be worn with buttons undone. Must not be draped over shoulders. Jacket must be worn with overcoat. Plain black, or navy blue, gloves without

embroidery or designs may be worn (own purchase).

Plain black, or navy blue, long muffler / scarf may be worn (own purchase).

The wearing or carrying of an overcoat is optional.



3.4. Other Uniform Items

Anorak (for cold outports)

Safety Shoe Safety Vest

Applicable to ground staff who perform ramp and operational duties.

Must be worn at all times when in the ramp area.



3.5. Other Uniform Staff

Driver Midnight-blue trousers White shirt Jacket

Customer Services Assistant (HKIA) Jacket Midnight-blue trousers White shirt Anorak

Uniform Store Officer Midnight-blue trousers White Shirt



3.6. Name Badge, Identification

3.6.1. Name Badge

The name badge is a frame with paper insert which indicates a staff member’s name in English, along with other information such as Crew rank, job title, name in Chinese characters, and other native language ability.

Fasten the name badge to the “tunnel”, located on left side female jacket

/ blouse, or the left pocket welt of the male jacket.

ISD name badge

Name

Language (applicable to some language only)

Title

APT / HKIA / R & T outport / CGO name badge

Name in English

Name in Chinese (if applicable)

Title



HKO name badge

Name in English

Name in Chinese

APT Outport name badge

Name

Language ability

Title

Badge for GHA not wearing CX uniform



3.6.2. Name Badge Title for Different Departments

Department Title ISD • Inflight Management

• Performance & Development Executive • Attendance Management Executive • Learning & Development Executive • Inflight Service Manager • Senior Purser • Purser • Flight Attendant

Airports • Airport Services Manager • Manager On Duty • Supervisor • Service Leader • Customer Services

HKIA • General Manager • Asst to General Manager • Duty Airport Services Manager • Manager • Manager On Duty • Assistant Manager • Senior Supervisor • Supervisor • Staff Coordinator • Coordinator • Service Leader • Customer Services • Baggage Services • Service Ambassador • Trainee



Department Title Cargo • Cargo Duty Manager

• Cargo Supervisor • Cargo Duty Officer • Cargo Officer

R & T (outport) • Reservations Sales Manager • Customer Sales Manager • Asst Reservations Sales Manager • Asst Customer Sales Manager • Reservations Sales Supervisor • Customer Sales Supervisor • Reservations Sales Officer • Customer Sales Officer



3.6.3. Identification Card (CXID Card / Airport Permit)

All uniform staff must observe the following when wearing their CXID card / Airport Permit.

Remove any unconcealed neck chains to avoid causing injury while carrying out duties on ground or onboard the aircraft.

Use a plain black leather or clear plastic holder. Bead chains issued by Security Department, or Cathay Pacific ID strap with safety buckle may be worn.

The wearing of crystal, pearl beads or fancy straps to hold ICAO / CXID card or Airport Permit is not permitted.



3.7. Accessories Uniform staff shall be required to remove any items of jewellery that are considered inappropriate, unsuitable or excessive.

3.7.1. Ring (Male & Female)

Two rings of simple and elegant design may be worn. Size of the rings should be small to moderate. Thumb rings, or plastic rings are not allowed. No colourful rings with fancy stones and sharp edges.

3.7.2. Bracelet/Bangle (Female)

One gold, white gold or silver bracelet or bangle (not more than 1.5 cm in width) may be worn.

One small charm of silver, gold, white pearl, emerald, jade, diamond, ruby or sapphire may be attached to the bracelet. The setting must not exceed 2 cm in diameter.

Single-coloured wrist beads made of wood, precious or semi-precious stones, crystal, or pearl, of not more than 1 cm in diameter are permitted.

Friendship, thread, leather and plastic bands are not allowed.

3.7.3. Bracelet/Bangle (Male)

One gold, white gold or silver bracelet / bangle (not more than 1 cm in width) with no attachments / charms may be worn.

Single-coloured wrist beads made of wood, precious or semi-precious stones, crystal, or pearl, of not more than 1 cm in diameter are permitted.

Friendship, thread, leather and plastic bands are not allowed.



3.7.4. Necklace and Pendant

Should not be visible whilst in uniform.

3.7.5. Tie pin / clip

Cathay Pacific tie pin may be used. One gold, white gold or silver tie pin of plain design, with no ornaments,

may be worn.

3.7.6. Earrings

Simple, elegant designs. Stud earrings up to 1 cm in diameter. Small loop style earrings, either plain or

with precious or semi-precious stone settings up to 1 cm diameter.

Dangling earrings, or attachments up to 1 cm.

Only one pair of identical earrings; one on each earlobe.

Earrings are not allowed for male staff. Note:

Nose, tongue studs and anklets are not allowed.



3.7.7. Wristwatches

Metal, plain leather, solid colour plastic straps are allowed. Width, length, and diameter of the watch face up to 4 cm. Cartoon characters / idols are not allowed. Multi-coloured straps are not allowed. Plastic watches are not allowed.

3.7.8. Eyewear

Plain, simple, classic, smart elegant frame or frameless design with clear lens is allowed.

Extreme, fanciful, avant-garde style (stones / pattern / logo) on frames and arms is not allowed.

A solid, dark, single-coloured frame or metal frame is allowed. Sunglasses may be worn when working outdoor in ramp areas and

travelling on public transport to and from work. The style should be conservative.

Spectacles / Sunglasses resting on the head whilst in uniform is not permitted.

Spectacle chains are not allowed. Cosmetic coloured contact lenses (such as green, brown, purple, grey

and blue) are not allowed.



Dos

Don’ts



3.7.9. Use of Cell-phone / Personal Media Player whilst in Uniform

Must not be used when passing through Immigration and Customs.

Compliance is required regarding the restriction on using cell-phones in the Customs, Immigration & Quarantine areas of airports, where applicable.

Cell-phones and earpieces may be used for operational reasons.

The use of earpieces for cell-phones and Personal Media Players is allowed on public transport but not while on duty.



3.8. Uniform Care It is the wearer’s responsibility to ensure that all uniform items are clean

and kept in good condition. Do not spray fragrances directly on any of the uniform garments. In Hong Kong, all uniform garments, except aprons, may be sent to

Vogue Laundry.

3.8.1. Uniform Care Instructions for Male Staff Uniform

ITEMS FABRICS MATERIAL

CARE INSTRUCTIONS

Western Navy Jacket / Navy Waist Coat / Asian Jacket / Waist Coat / Trousers

65% wool

35% polyester

Dry clean only and warm iron

Shirt 90% cotton

10% polyester

Hand or machine wash at 30°C and warm iron

No bleach

Tie 100% silk Dry clean only and low iron

Overcoat 80% wool

20% polyester

Dry clean only and low iron



3.8.2. Uniform Care Instructions for Female Staff Uniform

ITEMS FABRIC/ MATERIAL

CARE INSTRUCTIONS

Midnight Blue Jacket / Midnight Blue Blouse / Midnight Blue Short Skirt / Long Skirt Purple Lining / Long Skirt Red Lining

100% polyester satin back crepe

Dry clean only Low iron

Purple Jacket / Red Jacket / Short Navy Skirt / Short Red Skirt / Slacks

70% wool 30% polyester


Purple Blouse / Red Blouse /

White Printed Blouse

100% polyester

Hand or machine wash at 30°C

Low iron Dry clean No bleach

Overcoat 80% wool 20% polyester


Apron 65% cotton

35% polyester

Hand or machine wash Low iron

Note: Replacement charges will be imposed due to inappropriate handling and laundering.

For outport staff, dry cleaning allowance is subject to local port’s discretion.



When applicable, laundry allowance will be included in the outport allowance for Cabin Crew.

3.9. Uniform Security All uniform staff must safeguard all uniform items at all times. Under no circumstances should uniform / accessories be loaned, given or sold to unauthorized parties. Disciplinary action will be imposed in accordance with the Corporate Disciplinary & Grievances Policy. The company reserves the right to charge for replacements for items lost or damaged due to the negligence of an individual. Report lost uniform items to police Contact departmental Uniform Coordinator for replacement authorization Pay and collect replacement uniform from Uniform Services 3.10. Issuing & Returning of Uniform Staff on no pay leave, sick leave or maternity leave must retain their

uniform items. Staff must also return all uniform items when there is a change of design,

if they are being promoted to a higher rank, or upon leaving the company.

PART 4 –UNIFORM

CORPORATE POLICY GROOMING & UNIFORM SHOES POLICY


4. UNIFORM SHOES POLICY 4.1. Female Staff in Hong Kong

Female uniform staff have the choice of purchasing their own uniform shoes provided that the style conforms with the specified guidelines (refer to P.28) from any shoe outlet they choose, anywhere in the world OR they can purchase shoes from one of CX’s preferred suppliers.

The maximum reimbursement will be HK$300 per pair, or equivalent.

Refer to the last part of this section for guidelines on selecting appropriate shoes.

4.1.1. Entitlement

Two pairs of shoes every 18 months.

4.1.2. CX Preferred Suppliers in HKG

Female uniform staff may wish to buy their shoes from CX’s preferred suppliers. These suppliers have agreed to carry a selection of shoes in styles and designs that meet CX uniform standards. Tests and trials have been conducted on the shoes provided by the suppliers, in consultation with a podiatrist.

PART 4 – UNIFORM

SHOES POLICY CORPORATE POLICY GROOMING & UNIFORM


4.1.3. Obtaining Uniform Shoes (HKG Female Uniform Staff)

Female uniform staff are to approach the Uniform Services to check their entitlement for shoe replacement. Upon confirmation of entitlement, Uniform Services will issue a ”shoe entitlement confirmation slip” (refer to Attachment A) together with a “Terms and Conditions” slip (refer to Attachment B) and list of addresses of preferred suppliers.

4.1.4. Purchasing from CX’s Preferred Suppliers

Staff are to show their CXID card / ICAO Crew card when purchasing from CX’s preferred suppliers in order to get a special rate.

Suppliers will have a stock of CX’s preferred styles in their shops for staff to select from. If they do not have the required size, staff can either wait for the size to be ordered, or purchase from other suppliers.

Note: New recruits in ISD or HKIA will wear their uniform during training. A letter will be issued for them to show the preferred shoe suppliers in lieu of a CXID card (which would not yet be ready).

4.1.5. Purchasing from Other Sources

Staff may choose to buy from other shops, providing their shoes meet the specified guidelines listed in Section 3.

4.1.6. Reimbursement Process

Staff are required to submit the receipt together with the confirmation slip for reimbursement.

Reimbursement must be made within 2 months of the date of issue of the confirmation slip. Machine-printed receipts should be submitted, as cash memos / handwritten / photocopy receipts are not accepted for reimbursement.

PART 4 –UNIFORM



A Cabin Crew Drop the original receipt – together with the confirmation slip – into the

box provided at the Cosmetics Counter (or at your base office). Staff must keep their own copy for future reference.

Reimbursement will be made through the staff member’s salary account (for outport bases, this will be arranged locally and the uniform section will forward the slip to the Base Manager / Executive).

B HKIA Staff HKIA staff are to present the original receipt and confirmation slip to the

Logistics and Support Office for reimbursement to their salary account.

C Other Female Staff in Hong Kong Refer to your Department Uniform Co-ordinator. Information on the

refund process will be made accordingly.

PART 4 – UNIFORM



4.2. Female Staff in Outport

Outport staff can buy their shoes locally, or from anywhere around the world, provided they meet CX specified standards. Any outport staff who have difficulty obtaining appropriate shoes locally (within the maximum allowance of HK$300 or equivalent) may contact their local Uniform Co-ordinator, who will send a request to Uniform Services for processing. Uniform Services will arrange for Dr. Kong uniform shoes to be sent to them. There will be no size change allowed after receiving the shoes.

The following options are also available at outports where the HK$300 or equivalent budget cannot be met for self-purchase shoes: The staff member may still opt to take the HK$300 or equivalent for self-

purchase from the port Uniform Co-ordinator. Outport Uniform Co-ordinators will continue to source a local shoe

supplier that fits the budget. Information will be passed on to local staff accordingly.

Outport uniform staff may also purchase their uniform shoes in HKG, with our preferred suppliers, while they are here for training or leisure. They may directly proceed to our preferred supplier and show their CXID card, then select shoes from our preferred styles. They must check their shoe replacement entitlement with their Uniform Co-ordinator beforehand. The uniform staff will have to pay for the shoes, keep the receipt, and claim reimbursement in their home port.

Female uniform staff are to contact their local Uniform Co-ordinator to check their entitlement. They can purchase their shoes the same way as female HKG uniform staff.


Female outport uniform staff are to present the original receipt and confirmation slip to the local Uniform Co-ordinator.

The Uniform Co-ordinator will arrange for reimbursement according to local practice.

PART 4 –UNIFORM



4.2.2. Amount of Reimbursement

The maximum reimbursement is HK$300, or the actual amount if below HK$300.

4.3. Selecting Guidelines

It is important to select shoes that are comfortable and appropriate for the shape of your feet and the way you walk. It is best to try on a variety of shoes to get a feel for which are the most comfortable. Move around in the shoes and see how they feel when standing and walking. The following points may be helpful when selecting shoes:

The shoe should have good arch support. The arch of the foot should rest perfectly on the shoe. Don’t rely on the shoe to stretch – some shoes don’t. Toes should not press against the leather when you are standing up. For the best fit, try shoes on in the evening when your feet have ‘spread’. Wear stockings while trying on shoes. Soft, slip-resistant and flexible soles are essential; avoid thin soles. A wide heel is important; stiletto styles are bad for the feet and back.

The heel area should be firm and strong. A deep, reinforced toe box is important to avoid pressure on toenails. The

toes should be able to wriggle freely inside the shoe. Shoes shouldn’t be too narrow, but should fit the width of the feet

comfortably. There should be a thumb-width’s space between the tip of the shoe and

the end of the longest toe. Shoes should be lightweight. The upper leather material should be flexible.

PART 4 – UNIFORM



4.4. Male Staff in Hong Kong

Hong Kong male uniform shoes are provided by appointed shoe supplier. Staff may choose from the pre-selected styles approved by CX.

Note: Reimbursement for self-purchase uniform shoes is not applicable.

4.4.1. Entitlement

Two pairs of shoes every 18 months.

4.4.2. Obtaining Uniform Shoes for HKG Male Uniform Staff

Staff are to approach Uniform Services to check their entitlement for shoe replacement. Upon confirmation of entitlement, Uniform Services will issue a ”shoe entitlement confirmation slip” (refer to Attachment C) together with a slip “Terms and Conditions” (refer to Attachment D).

Note: New recruits in ISD and HKIA will wear their uniform during training. A letter will be issued for them to show the CX appointed shoe supplier to obtain their uniform shoes in lieu of CXID card (which would not yet be ready).

PART 4 –UNIFORM



4.5. Male staff in Outport

Staff are required to contact their local Uniform Co-ordinator to check their entitlement.


Staff are to present the receipt and confirmation slip to the local Uniform Co-ordinator.

The Uniform Co-ordinator will arrange for reimbursement according to local practice.

4.5.2. Amount of Reimbursement

The maximum reimbursement is HK$400, or the actual amount if below HK$400.

PART 4 – UNIFORM



Attachment A

REPORT ID: UCS CATHAY PACIFIC AIRWAYS LTD. PAGE 1 UNIFORM CONFIRMATION SLIP DATE: 18/07/08 MR NO: Q28036 ERN : 105057G LAST NAME : DEPT : ISD FIRST NAME : STATION : HKG OTHER NAME : TITLE : FLIGHT ATTENDANT ITEM ISS RTN QTY RTN CODE DESCRIPTION SIZE QTY TM# OLD NEW SIZE DKHH F HIGH HEEL SHOES PS 1 REQUESTER : _________________ SERVER : PSDMKC

PART 4 –UNIFORM



Attachment B

FEMALE SELF-PURCHASE UNIFORM SHOES CONFIRMATION SLIP – TERMS & CONDITIONS: • A self-purchase shoe confirmation slip must be obtained from Uniform

Services before you make any purchase of uniform shoes; • The shoe confirmation slip is valid for two months from the date of

issue; • The shoe confirmation slip must not be discarded even if expired and

must be returned to Uniform Services for re-issue or re-validation; • In case of loss of the shoe confirmation slip, please email Ms Connie

Chan (ISDCOYC); the checking process will take at least 2 weeks; • For Base Crew, HKIA, CGO, FOP and HKG RES. & TKTG staff, please

approach your relevant department, Base Executive / Co-ordinator for the re-issue of the shoe confirmation slip;

• Your CXID / ICAO Crew Card must be shown if shoes are purchased from the company’s preferred list; a medical card is not accepted for identification;

• The re-issue of the shoe confirmation slip will not be back-dated and will take effect from the date of re-issue;

• Reimbursement will take at least two months and will be credited to your salary bank account;

• A shoe receipt and shoe confirmation slip are to be submitted for reimbursement within two months from the date of issue of confirmation slip;

• A cash memo or self-written receipt will not be accepted for reimbursement;

• The name, address and telephone number of the shop must be shown on the receipt;

PART 4 – UNIFORM



• The purchase of uniform shoes is solely for uniform usage and is to be

worn for duty; • Any shoes purchased not meeting uniform shoe standards, or not for

uniform usage, will not be reimbursed; • The maximum reimbursement for female self-purchase shoes is HK$300,

or the actual amount if below HK$300.

PART 4 –UNIFORM



Attachment C

REPORT ID: UCS CATHAY PACIFIC AIRWAYS LTD. PAGE 1 UNIFORM CONFIRMATION SLIP DATE: 18/07/08 MR NO: Q28036 ERN : 105057G LAST NAME : DEPT : ISD FIRST NAME : STATION : HKG OTHER NAME : TITLE : FLIGHT ATTENDANT ITEM ISS RTN QTY RTN CODE DESCRIPTION SIZE QTY TM# OLD NEW SIZE MLUS MALE LACED UP SHOES PS 1 REQUESTER : _________________ SERVER : PSDMKC

PART 4 – UNIFORM



Attachment D

MALE UNIFORM SHOES REDEMPTION – TERMS & CONDITIONS • The shoe redemption form is valid for one month from the date of

issue; • An expired shoe redemption form must be returned to Uniform Services

for re-issue or re-validation; • In the case of loss of the shoe redemption form, please report this to

Uniform Services; the checking process will take two weeks for re-issue;

• There will be no back-dating, even if you did not redeem your uniform shoes;

• The re-issue of the shoe confirmation slip will not be back-dated and will take effect from the date of issue;

• Your CXID / ICAO Crew Card must be shown before redemption of your uniform shoes from listed shops; a medical card is not accepted for identification;

• The redemption of uniform shoes is solely for uniform usage and is to be worn for duty. The redemption offer must not be given to a friend/colleague (i.e. another person);

• The appointed shoe provider reserves the right of the redemption of the uniform shoes.

PART 5 – CONDUCT WHILST

CORPORATE POLICY GROOMING & UNIFORM IN UNIFORM


5. CONDUCT WHILST IN UNIFORM

The appearance and behaviour of uniform staff may influence the perception of the company by the public. It is essential that one’s bearing is maintained.

It is therefore important that we carry ourselves in a professional manner, so as to maintain our corporate image and the good reputation of the airline.

Uniform staff shall exercise good manners, courtesy and present a professional image at all times. 5.1. Manner of Speech

When talking: Refrain from loud laughter or shouting in view of passengers. Be courteous and avoid being loud. Avoid using objectionable words. Do not converse with each other in a language which may be unknown to

others present. Be cautious of your environment when conversing about company business or sensitive internal matters.

Note: Using a personal cell-phone while on duty or while walking to and from the aircraft should be kept to a minimum, unless on duty for Airport staff. The phone should be set to silent / vibrate mode.


IN UNIFORM CORPORATE POLICY GROOMING & UNIFORM


5.2. Deportment

Uniform staff travelling on public transport, must not:

• Talk loudly on a cell-phone;

• Take off shoes, put feet up on the seat in front;

• Let hair down;

• Apply makeup / nail polish;

• Drink or eat. 5.3. Smoking Smoking is only allowed in designated smoking areas in the work place.

Note: Staff with direct customer contact should be aware that smoking may be offensive to others and therefore you are advised to use mouth fresheners, mint candies or an oral rinse after smoking. 5.4. Food Food may sometimes unknowingly be flavoured with garlic; therefore a

breath freshener should be carried and used as necessary to keep breath fresh.

Uniform staff are not to be seen eating or drinking when in contact with passengers.

Do not chew gum whilst in uniform.


CORPORATE POLICY GROOMING & UNIFORM IN UNIFORM


5.5. Alcohol

Consuming alcoholic beverages whilst in uniform is not allowed. 5.6. Restaurant & Cafés and public areas Uniform staff should behave in a manner described in the first part of this section. 5.7. Company External Events Uniform staff should behave in a manner described in the first part of this section.

PART 6 – SPECIFIC POLICY

FOR CABIN CREW CORPORATE POLICY GROOMING & UNIFORM


6. SPECIFIC POLICY FOR CABIN CREW 6.1. Male - Jacket and Waistcoat White shirt and tie may be worn when travelling to and from work in HKG

only. While boarding / disembarking passengers, a jacket must be worn. During meal service, all male Cabin Crew must wear a waistcoat. At outport, jackets must be worn at all times in the hotels, or within the

airport vicinity. 6.2. Female - Jacket Ex-Hong Kong from 1 October to 30 April. Flights to Australia, New Zealand and South Africa from 30 April to 1

October. Flights to Middle East destinations (jacket must be worn within the

airport vicinity). At all times to Europe, Canada and the United States. While boarding / disembarking passengers, or during specified periods at

the discretion of the ISM. Jacket with name badge may be worn during meal service.

6.2.1. Long Skirt

In First Class / Business Class: Mandatory for Senior Purser. Long Skirt must be carried at all times in case of position switch. To be worn prior to passenger boarding and may be changed before

decent.

6.2.2. Shoes

Choice of either high or low heeled shoes on ground, outside aircraft.


CORPORATE POLICY GROOMING & UNIFORM FOR CABIN CREW


Inflight, shoe heels must only be 1½ inches high, and must not be higher or lower.

6.2.3. Smock

Must be carried at all times (BCs). Wearing an apron in Economy Class for FPs and BCs is at ISM’s discretion. Transfer the name badge, recognition pin to Smock if worn. 6.3. Self-Purchase Cardigan • All self-purchase purchase cardigans should be worn under the jacket

and must not be visible. 6.4. Wing / Recognition Pin

Only company-issued and / or approved pins can be worn on the uniform. Fasten recognition pin on top of the wing (on jacket)

6.5. Accessories Wristwatches must be worn with uniform. Bracelet charms must not fall onto food during meal services.

6.6. Overcoat

To protect your health and well being, it is recommended that you bring along your overcoat when you fly to specific ports. Recommended guidelines may be found in the Port & Route information below.




6.6.1. Timetable for Autumn / Winter period in different countries

EUROPE

AMS ------ 15 OCT TO 30 APR

FRA ------ 15 OCT TO 30 APR

LON ------ 15 OCT TO 30 APR

PAR ------ 15 OCT TO 30 APR

ROM ------ 15 OCT TO 30 APR

MIDDLE EAST / INDIA / PAKISTAN

BAH ------ 15 DEC TO 15 FEB

DXB ------ 15 DEC TO 15 FEB

RUH ------ 15 DEC TO 15 FEB

DEL ------ 15 DEC TO 15 FEB

KHI ------ 15 DEC TO 15 FEB

AUSTRALIA AND NEW ZEALAND

ADL ------ 01 JUL TO 30 AUG

BNE ------ 01 JUL TO 30 AUG

CNS ------ 01 JUL TO 30 AUG

PER ------ 01 JUL TO 30 AUG

MEL ------ 01 JUL TO 30 AUG

SYD ------ 01 JUL TO 30 AUG

AKL ------ 01 JUL TO 30 AUG




CANADA

YVR ------ 01 NOV TO 15 APR

YYZ ------ 15 OCT TO 15 APR

UNITED STATES

LAX ------ 01 DEC TO 28 FEB

SFO ------ 01 DEC TO 28 FEB

NYC ------ 01 OCT TO 30 APR

ANC ------ 01 OCT TO 30 APR

ASIA

TPE ------ 01 DEC TO 28 FEB

NGO ------ 01 DEC TO 31 MAR

FUK ------ 01 DEC TO 31 MAR

OSA ------ 01 DEC TO 31 MAR

TYO ------ 01 DEC TO 31 MAR

SEL ------ 01 OCT TO 30 APR

SPK ------ 01 OCT TO 30 APR

PEK ------ 01 OCT TO 30 APR

SHA ------ 01 OCT TO 30 APR

SOUTH AFRICA

JNB ------ 01 JUL TO 30 SEP




6.7. Luggage It is the responsibility of each Cabin Crew member to ensure that luggage is not left unattended in hotel lobbies, the airport, or on public transport. A replacement fee will be charged for the loss of any unattended Crew baggage.

The overnight bag, garment bag, suitcase and handbag are part of the uniform and should ONLY be used for duty and not for leisure travel.

Luggage must be properly identified with company-issued luggage tags.

All check-in luggage must have yellow Crew tags attached.

No ornaments or ribbons are to be attached.

Note: small crew tag is for handbag and garment bag large crew tag is for overnight bag and suitcase




6.7.1. Garment bag

May be used on all flights. May be used alone for overnight flights. Do not overstuff the garment bag.

6.7.2. Overnight bag

May be used on all flights.

6.7.3. Suitcase

To be used on long-haul and homeport flights. A simple black strap, without logos or text, may be used to secure your

suitcase. Repairing Luggage • Cabin Crew may bring damaged luggage (overnight bag / suitcase) to

Uniform Services for repairs. • A number will be issued for repair luggage. Maximum 80 pieces can be

repaired per day. If the quota is full, the damage luggage may need to be left for at least a week to be repaired.

• An overnight bag / suitcase will be provided on a loan basis to Cabin Crew from the recycle pool (if available) for the duration of the repair.

Note: The 3-year warranty period – effective from the date of issue – will cover

repair charges. F/As will be charged for repair costs after the expiration of the warranty period.




The replacement period for the Overnight Bag and Suitcase is at least 5 years. Damaged baggage under 5 years will be replaced from the recycle pool.

6.8. Strapping (Bandages & Guards)

Wearing “strapping” such as wrist, ankle or knee guards may be perceived by passengers that the Crew member is not actually ready for work. Any strapping worn by Cabin Crew should not be visible whilst in uniform. 6.9. Identification Card

For all Australian ports, Cabin Crew must wear / display their ICAO Crew card with a bead chain when the aircraft is on ground. 6.10. Alcohol Cabin Crew are not allowed to consume alcohol whilst wearing company

uniform and when travelling on the Crew bus. Offenders will be subject to immediate dismissal.

Alcoholic drinks should not be consumed under 10 hours before scheduled departure time (this also apply to Duty Travel Cabin Crew).

6.11. Uniform Guidelines at Outports • Cabin Crew are permitted to take meals while in uniform in crew hotel

coffee shops/restaurants before or after flights. • Cabin Crew are not to be seen wearing company clothing at outports,

except within airport vicinity. • Cabin Crew are allowed to use the company issued shoes and overcoat

only at outports. Base Crew are allowed to use the sane during their layover in HKG.




6.12. General Deportment - Dos & Don’ts

6.12.1. General Deportment – Dos

Sit with legs closed Polish shoes regularly to keep

them in good condition




6.12.2. General Deportment – Don’ts

Read a newspaper in a Crew seat

in uniform Sit with legs apart

Clip a pen on the blouse Hang the jacket on a Crew seat

CORPORATE POLICY GROOMING & UNIFORM PART 6 – SPECIFIC POLICY FOR CABIN CREW


6.13. Uniform Entitlement and Replacement for Female Cabin Crew

ISM SENIOR PURSER FLIGHT PURSER FLIGHT ATTENDANT

Items Initial

Issue

Replacement Initial

Issue

Replacement Initial

Issue

Replacement Initial

Issue

Replacement

REPLACEMENT FREQUENCY

(months)

Midnight Blue Blouse

5 4 18

Midnight Blue Short Skirt

3 2 18

Midnight Blue Jacket

2 2 18

Purple Jacket 2 1 18

Purple Lining Long Skirt

3 2 18

Blue Short Skirt

2 1 3 2 18

Purple Jacquard Blouse

4 3 18

Red Jacket 2 1 2 1 18

Red Short Skirt

3 2 18

Red Jacquard Blouse

4 3 18

White Printed Blouse

4 3 18

PART 6 – SPECIFIC POLICY FOR CABIN CREW CORPORATE POLICY GROOMING & UNIFORM

76 First edition (01 March 2009)

ISM SENIOR PURSER FLIGHT PURSER FLIGHT ATTENDANT

Items Initial

Issue

Replacement Initial

Issue

Replacement Initial

Issue

Replacement Initial

Issue

Replacement

REPLACEMENT FREQUENCY

(months)

Smock 3 2 3 2 18

Shoes 1 1 1 1 1 1 1 1 9

Panty Hose* 45 45 45 45 45 45 45 45 18

Overcoat# 1 1 1 1 1 1 1 1 5 YRS

Handbag 1 1 1 1 1 1 1 1 18

Overnight Bag 1 1 1 1 1 1 1 1 5 YRS

Garment Bag 1 1 1 1 1 1 1 1 18

Suitcase 1 1 1 1 1 1 1 1 5 YRS

Wings 1 1 1 1 1 1 1 1 18

Name Badge 2 1 2 1 2 1 2 1 18

Laundry Bag 1 1 1 1 one-off item applicable to

HKG only

Baggage Tag 2 2 2 2 18

Handbag Tag 2 2 2 2 18 * Staff can choose to receive 45 pairs of panty hose or 5 pairs of support hose (1 pair of support hose for every 9 pairs of panty hose). # For ‘Hot’ Ports-based Crew operating short-haul flights, the overcoat is on loan basis with prior approval from Assistant Manager - Uniform & Grooming Standards.

CORPORATE POLICY GROOMING & UNIFORM PART 6 – SPECIFIC POLICY FOR CABIN CREW


6.14. Uniform Entitlement and Replacement for Male Cabin Crew

Item ISM SENIOR PURSER/

FLIGHT PURSER/

FLIGHT ATTENDANT

REPLACEMENT

FREQUENCY

(months)

effective Jan 2005

Initial Issue Replacement Initial Issue Replacement

Western Jacket 2 1 18

Waistcoat 2 1 2 1 18

Asian Jacket 2 1 18

Summer Trousers 3 2 3 2 18

Shirt (L/S) 5 5 5 5 18

Belt 1 1 1 1 18

Shoes 1 1 1 1 9

Tie 2 2 2 2 18

Overcoat# 1 1 1 1 5 YRS

Overnight Bag 1 1 1 1 5 YRS

Garment Bag 1 1 1 1 18

Suitcase 1 1 1 1 5 YRS

Wings 1 1 1 1 18

Name Badge 2 1 2 1 18

Laundry Bag 1 1 1 1 one-off item applicable for HKG only

Baggage Tag 2 1 2 1 18 # For ‘Hot’ Ports-based Crew operating short-haul flights, the overcoat is on loan basis with prior approval from Assistant Manager – Uniform & Grooming Standards.

CORPORATE POLICY GROOMING & UNIFORM PART 7 – MANAGEMENT FLYING


7. MANAGEMENT FLYING

This programme is designed to provide management staff with an opportunity to: Familiarize themselves with the job function of Cabin Crew and

understand their needs. Gather first-hand experience and information on Crew and passenger

responses to the Company’s product and service procedures. Identify areas for improvement in order to achieve CX’s vision to be the

world’s best airline.

Note: All Management Flyers wear a Flight Attendant uniform. 7.1. Uniform Entitlement for Male Management Flyer

Item Entitlement

Asian Jacket 1

Trousers 1

Waistcoat 1

Shirt 2

Tie 1

Belt 1

Name Badge 1

Wings 1

Garment Bag 1

Laundry Bag 1

PART 7 – MANAGEMENT FLYING CORPORATE POLICY GROOMING & UNIFORM


7.2. Uniform Entitlement for Female Management Flyer

Item Entitlement

Red Jacket 1

Red Short Skirt 1

White Printed Blouse 2

Apron 1

Panty Hose 9 pairs

Name Badge 1

Wings 1

Garment Bag 1

Laundry Bag 1

The following items can be borrowed from the uniform section recycle pool when needed: Overcoat Overnight bag Suitcase Handbag (female Crew)

Both male and female shoes are not provided.

Name Badge

PART 8 –SPECIFIC POLICY

CORPORATE POLICY GROOMING & UNIFORM FOR HKIA


8. SPECIFIC POLICY FOR HKIA 8.1. Uniform & Grooming Guide

Female – Long skirt for Premium Service Team (PST)

Staff performing the following duties must wear a long skirt: First Class Check-in Lounge reception in “The Wing”, “The Pier” & “The Arrival”

Male – Jacket for Premium Service Team (PST)

At all times, a jacket must be worn by male staff at HKIA for Lounge and VIP handling.

Male staff working at the First Class Podium and First Class Check-in counters must wear a jacket at all times, except during the hot summer season (i.e. July to September only), when they may choose to wear either the jacket or waistcoat only.


FOR HKIA CORPORATE POLICY GROOMING & UNIFORM


Bags

The black document bag issued by the Department may be carried within the PTB, ITCI or Sky Pier. It can have one company-produced name tag for identification.

The black document bag must not be used to replace the Company handbag when travelling to and from work in uniform, or to and from CX City.

One extra bag – a black-coloured, simple design bag with no logo and text – is allowed in addition to Company handbag and black document bag.

Bags purchased from the CXcitement Shop are not part of the standard uniform and must not be used whilst in uniform.

Male staff may carry either a bag or a backpack, in black colour and of simple design. When a backpack is used, only one strap is allowed to go over the shoulder; securing with two straps over the body is not allowed when travelling to and from work in uniform, or to and from CX City.

Nails

Nail polish is optional.

Shoes

Female staff may wear either low or high heeled shoes.

Others

Cell-phones provided by CX for duty purposes may be clipped onto trousers / slacks.




8.2. General Deportment - Dos & Don’ts

8.2.1. General Deportment - DOs

Full set of uniform

with document bag

Shoulder strap must be properly carried on

the shoulder

Stand up straight

Sit straight Open-palm to invite passengers to

check-in / board




Proper way to carry the uniform

handbag A personal, dark-colour, plain and

simple design bag is allowed

Male staff with back pack Bag with CX-produced name tag




8.2.2. General Deportment – Don’ts

Cross arms Drinking in view of public

Appling make-up in view of the

public No other forms of decoration can

be hung on the document bag




Laying back on the chair Gossiping behind the passenger

Inappropriate hand gestures Not standing straight




Standing on the

baggage belt Elbow(s) on the desk Male staff with both

hands inside pockets

Inappropriate way to

carry the document bagInappropriate way to carry the document

bag

Male staff with backpack, using both straps over

shoulders


FOR AIRPORT STAFF CORPORATE POLICY GROOMING & UNIFORM


9. SPECIFIC POLICY FOR AIRPORT STAFF 9.1. Uniform & Grooming Guide

Jacket & Waistcoat

Airport male staff may choose to wear both the jacket and waistcoat, or a jacket or waistcoat only.

Male staff working at the First Class check-in counters must wear a jacket at all times.

The wearing of a jacket and waistcoat is optional for ramp duty staff.

Jacket ‘on’ or ‘off’ policy

• Applicable to staff working at check-in counters and boarding gates both male and female.

Male staff may wear either jacket or waistcoat. The wearing of a jacket for female staff is at the discretion of the

Manager on Duty or Supervisor

Long Skirt

Mandatory for Ambassadors and lounge staff. CSO at the First Class counter may choose to wear a long or short

skirt.

Handbag

To be carried when in uniform. You must not carry a personal handbag when in uniform.


COPRORATE POLICY GROOMING & UNIFORM FOR AIRPORT STAFF


Safety Vest

For safety reasons, all staff at the ramp/apron area are required to wear a safety vest and safety shoes.

Slacks

Slacks should be worn at the ramp area only.

Standard of Dress

When staff are travelling to or from work, or are taking a break during work hours at the Airport, they must either wear their complete uniform or their own clothing. For other off-duty periods, no uniform items should be worn.

Staff working outdoors are allowed to wear sunglasses. Mobile phones provided by CX for duty purposes may be clipped on to

uniform trousers / slacks. Female staff may wear either high or low heeled shoes.

Non ‘Core’ Items

To cope with local weather conditions, staff who require any of the non-core uniform items listed below must purchase them locally. The design must be simple. Gloves --- plain black / navy Rain boots --- plain black / navy Snow boots --- plain black / navy Scarf --- plain black / navy wool Snow pants --- plain black / navy (cold ports only)




Nails

Nail polish is optional.

9.2. Acting Uniform Guidelines

1. Temporary Acting Staff who are assigned for acting positions should wear the uniform

applicable to their own ranking: Acting capacity should be reflected on the name badge; No need to change uniform during acting period.

2. Permanent Acting Staff performing a senior function on a permanent basis as part of the

port operation structure (e.g. CSO performing a supervisory duty, supervisor as MOD);

Staff should wear the type of uniform and name badge applicable to the functions that they are performing (e.g. Supervisor in MOD uniform).




9.3. General Deportment Dos & Don’ts

9.3.1. General Deportment Dos

Full set of uniform with document bag

Shoulder strap must be properly carried on

the shoulder

Stand up straight

Sit straight Invite passenger for check in /

boarding with an open palm




Proper way to carry uniform handbag

A personal bag of dark colour, with plain and simple design is

allowed

Smoking at designated area




9.3.2. General Deportment Don’ts

Cross arms Drinking in view of

public Not standing straight

Standing on the

baggage belt Laying back on the

chair Elbow on the desk




Gossiping behind a passenger Inappropriate hand gesture

Applying make-up in view of

public No other forms of decoration can

be hung on the document bag




9.4. Uniform Categories for Airport Staff

Effective 2005, uniform issuance will be based on Uniform category (A-N) in lieu of staff title.

For all staff members, when ordering uniform the Uniform Co-ordinator needs only to provide Uniform Services with the staff name, ERN, uniform category, size and requested quantity.

It is important for all Uniform Co-ordinators to familiarize themselves with the following uniform categories:

9.4.1. Uniform category chart

Uniform Category

Description Who to wear Core Uniform

items

A MOD – Male - ASM

- MOD

- Supervisor performing a MOD role permanently

- Western jacket

- Waistcoat with lapel

- Burgundy tie

- Navy trousers

- White shirt

B Supervisor – Male

- CX titled Supervisor

- Staff performing a supervisor role permanently

- Asian jacket

- Purple tie


- Navy trousers

- White shirt




Uniform Category


items

C Service Leader – Male

- Titled Service leader

- CSO performing a team leader role permanently

- CX CSO working at GHA ports

- Dedicated pool works at FCL check-in counter / Lounge / Ambassador

- GHA supervisor performing a supervisor role

- Asian jacket


- Blue tie

- Navy trousers

- White shirt

D CSO – Male - CSO

- BSO

- Loading Officer

- Asian jacket


- Grey tie

- Navy trousers

- White shirt




Uniform Category


items

E MOD – Female

- ASM

- Titled MOD

- Supervisor performing a MOD role permanently

- Midnight-blue jacket

- Midnight-blue skirt

- Midnight-blue blouse with yellow collar

F Supervisor – Female

- CX titled Supervisors

- Staff performing a supervisor role permanently

- Purple Jacket

- Purple jacquard blouse

- Navy short skirt

H Supervisor – Lounge

- Supervisor working in the Lounge ONLY

- Purple Jacket


- Purple lining long skirt




Uniform Category


items

I Supervisor – Multi roles

- Supervisor working equally at Check in counter / Gate / Lounge

- Purple Jacket


- White printed blouse

- Navy short skirt

- Purple lining long skirt

J CSO – Female

- CSO

- BSO

- Red Jacket


- Red short skirt

K CSO Lounge /

Ambassador

- Staff performing duties in the lounge or as an ambassador at Check-in counter

- Red Jacket

- Red jacquard blouse

- Red lining long skirt




Uniform Category


items

L Service Leader /

FCL Check-in

- Titled Service Leader

- CX staff performing a team leader role permanently

- CX CSO working at GHA ports

- CSO working at FCL Check-in counter

- GHA supervisor performing a supervisor role

- Red Jacket


- Navy short skirt

M Premium Team

- Dedicated pool works at both FCL Check-in counter and lounge / ambassador

- Red Jacket


- Navy short skirt





Uniform Category


items

N CSO – Multi roles

- CSO working in all areas (FCL Check-in counter, ambassador / lounge, ramp)

- Red Jacket



- Navy short skirt

- Red Skirt


- Slacks

CORPORATE POLICY GROOMING & UNIFORM PART 9 – SPECIFIC POLICY FOR AIRPORT STAFF


9.5. Uniform Entitlement and Replacement for Airport Staff

Due to the different weather conditions in different regions, ports are now categorised as either ‘hot’ or ‘cold’. Uniform entitlement varies according to the type of port. ‘Hot’ ports are ports in India (Mumbai & Chennai), Sri Lanka, S.E. Asia, Vietnam (Ho Chi Minh only). Although considered ‘hot’ ports, Dubai, Bahrain and Riyadh will be issued with overcoats or anoraks. ‘Cold’ ports are ports in North America, Europe, Australia, New Zealand, N.E. Asia, South Africa, Delhi, Karachi, Vietnam (Hanoi), Hong Kong and China.

9.5.1. ‘COLD’ PORTS ENTITLEMENT

Table 1.1 Category A / B / C / D

A B / C / D ITEMS


REPLACEMENT FREQUENCY (in months)

Asian Jacket 2 1 18



Winter Trousers 2 1 18


White Shirt (L/S or S/S) 5 5 5 5 18

Overcoat 1 1 1 1 5 YRS

Shoes 2 2 2 2 18

Tie 2 2 2 2 18

Belt 1 1 1 1 18


Anorak* 1 1 1 1 AR

* For staff with ramp / operational duties only. AR Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.

101

PART 9– SPECIFIC POLICY FOR AIRPORT STAFF CORPORATE POLICY GROOMING & UNIFORM


Table 1.2 Category E / F / H / I

E F H I

ITEMS Initial Issue

Replace-ment

Initial Issue

Replace-ment

Initial Issue

Replace-ment

Initial Issue

Replace-ment


Purple Jacket 2 1 2 1 2 1 18

Navy Short Skirt 3 2

Purple Lining

Long Skirt 2 2

5

3

18

Midnight-Blue Jacket 2 1 18

Midnight-Blue blouse 5 4 18

Midnight-Blue Short Skirt

3 2 18

Purple Jacquard

Blouse 4 3 4 3 4 3 18

Overcoat 1 1 1 1 1 1 1 1 5 YRS

Shoes (H/L) 2 2 2 2 2 2 2 2 18

Panty Hose 45 45 45 45 45 45 45 45 18

Name Badge 2 1 2 1 2 1 1 1 18

Handbag 1 1 1 1 1 1 1 1 AR

Slacks* 2 1 2 1 2 1 18




Table 1.3 Category J / K / L

J K L

ITEMS Initial Issue Replacement Initial Issue Replacement Initial Issue Replacement


Red Jacket 2 1 2 1 2 1 18

Navy Short Skirt 3 2 18

Red Short Skirt 3 2 18

Red Lining Long Skirt 2 2 18

Red Jacquard blouse 4 3 4 3 18

White printed Blouse 4 3 18

Overcoat 1 1 1 1 1 1 5 YRS

Shoes (H/L) 2 2 2 2 2 2 18

Panty Hose 45 45 45 45 45 45 18

Name Badge 2 1 2 1 2 1 18

Handbag 1 1 1 1 1 1 AR

Slacks* 2 1 2 1 18


103



Table 1.4 Category M / N

M N ITEMS




Red Short Skirt

Blue Short Skirt

Red Lining Long Skirt 5 3

5 3 18

Red Jacquard Blouse 4 3

White Printed Blouse 5 3 18

Overcoat 1 1 1 1 5 YRS

Shoes (H/L) 2 2 2 2 18

Panty Hose 45 45 45 45 18


Handbag 1 1 1 1 AR

Slacks* 2 1 18




9.5.2. ‘HOT’ PORTS ENTITLEMENT

Table 2.1 Category A / B / C / D

A B / C / D ITEMS



Asian Jacket 2 1 18




White Shirt (L/S or S/S) 5 5 5 5 18

Shoes 2 2 2 2 18

Tie 2 2 2 2 18

Belt 1 1 1 1 18


105



Table 2.2 Category E / F / H / I

E F H I

ITEMS Initial Issue

Replace-ment

Initial Issue

Replace-ment

Initial Issue

Replace-ment

Initial Issue

Replace-ment


Purple Jacket 2 1 2 1 2 1 18


Purple Lining

Long Skirt 2 2

5 3 18

Midnight-Blue Jacket 2 2 18

Midnight-Blue blouse 5 4 18

Midnight-Blue Short Skirt

4 3 18

Purple Jacquard

Blouse 4 3 4 3 4 3 18

Shoes (H/L) 2 2 2 2 2 2 2 2 18

Panty Hose 45 45 45 45 45 45 45 45 18

Name Badge 2 1 2 1 2 1 2 1 18

Printed Scarf 2 1 18

Handbag 1 1 1 1 1 1 1 1 AR

Slacks* 2 1 2 1 2 1 18





J K L



Red Jacket 2 1 2 1 2 1 18






Shoes (H/L) 2 2 2 2 2 2 18

Panty Hose 45 45 45 45 45 45 18

Name Badge 2 1 2 1 2 1 18

Handbag 1 1 1 1 1 1 AR

Slacks* 2 1 2 1 18


107




M N ITEMS




Red Short Skirt

Blue Short Skirt


5 3 18



Shoes (H/L) 2 2 2 2 18

Panty Hose 45 45 45 45 18


Handbag 1 1 1 1 AR

Slacks* 2 1 18




9.6. Uniform Entitlement and Replacement for Ground Handling Agents

Ports are grouped into 4 groups according to their flight frequency:

Group A – Ports with 4 flights or more daily

BKK/MNL/LHR/NRT/SEL/SIN/SYD/TPE

Group B – Ports with more than 1 flight but less than 4 flights daily

AKL/BAH/BNE/BOM/CDG/CGK/DEL/DXB/FRA/JFK/KIX/KUL/LAX/MEL/NGO/SFO/SGN/YVR

Group C – Ports with 1 flight daily

ADL/AMS/CEB/CMB/DPS/FCO/FUK/JNB/PEK/PEN/PER/SHA/YYZ

Group D – Ports with less than 1 flight daily

CNS/KHI/MAA/RUH/SPK/SUB Note:

Entitlement: varies among ports from different groups subject to contractual agreements

Replacement Period: a minimum of 18 months subject to uniform performance & Uniform Co-ordinators’ discretion

Blouse & Shirt:

- Group A: Same quantity as CX staff entitlement

- Group B & C: [Quantity for Group A] – 1 unit

- Group D: [Quantity for Group A] – 2 units

Skirt & Trousers:

- Group A & B: Same quantity as CX staff entitlement

- Group C & D: [Quantity for Group A & B] – 1 unit

Overcoat, Shoes & Handbag:

- All groups: Subject to contractual agreements

109



9.6.1. GHA IN GROUP A – ‘COLD’ PORTS ENTITLEMENT

Table 1.1 Category C / D

C / D ITEMS

Initial Issue Replacement


Asian Jacket 2 1 18

Summer Trousers 3 2 18


Waistcoat 2 1 18

White Shirt (L/S or S/S) 5 5 18

Overcoat # 1 1 5 YRS

Shoes # 1 1 9

Tie 2 2 18

Belt 1 1 18

Name Badge 2 1 18

Anorak* 1 1 AR

# Subject to contractual agreements. * For staff with ramp (operational duties only) AR Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.



Table 1.2 Category H

H ITEMS




Purple Lining

Long Skirt 2 2 18

Purple Jacquard

Blouse 4 3 18


Shoes # (H/L) 2 2 18

Panty Hose 45 45 18

Name Badge 2 1 18

Handbag # 1 1 AR

# Subject to contractual agreements. AR Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.

111




J K L



Red Jacket 2 1 2 1 2 1 18






Shoes (H/L) 2 2 2 2 2 2 18

Overcoat # 1 1 1 1 1 1 5 YRS

Panty Hose 45 45 45 45 45 45 18

Name Badge 2 1 2 1 2 1 18

Handbag # 1 1 1 1 1 1 AR

Slacks* 2 1 18

# Subject to contractual agreements. * For staff with ramp / operational duties only. AR Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.




M N ITEMS




Red Short Skirt

Blue Short Skirt


4 3 18



Shoes (H & L) 2 2 2 2 18

Overcoat # 1 1 1 1 5 YRS

Panty Hose 45 45 45 45 18


Handbag # 1 1 1 1 AR

Slacks* 2 1 18


113



9.6.2. GHA PORTS IN GROUP A – ‘HOT’ PORTS ENTITLEMENT


C / D ITEMS



Asian Jacket 2 1 18


Waistcoat 2 1 18


Shoes # 1 1 9

Tie 2 2 18

Belt 1 1 18

Name Badge 2 1 18

# Subject to contractual agreements.




H ITEMS




Purple Lining

Long Skirt 2 2 18

Purple Jacquard Blouse 4 3 18

Shoes # (H/L) 2 2 18

Panty Hose 45 45 18

Name Badge 2 1 18

Handbag # 1 1 AR

# Subject to contract agreement. AR Replacement period will take effect 5 years after issue date and will be on an “as required” basis only.

115




J K L



Red Jacket 2 1 2 1 2 1 18






Shoes (H/L) # 2 2 2 2 2 2 18

Panty Hose 45 45 45 45 45 45 18

Name Badge 2 1 2 1 2 1 18

Handbag # 1 1 1 1 1 1 AR

Slacks* 2 1 18





M N ITEMS




Red Short Skirt

Blue Short Skirt


5 3 18



Shoes (H/ L) # 2 2 2 2 18

Panty Hose 45 45 45 45 18


Handbag 1 1 1 1 AR

Slacks* 2 1 18


117



9.6.3. GHA PORTS IN GROUP B – ‘COLD’ PORTS ENTITLEMENT


C/D ITEMS



Asian Jacket 2 1 18



Waistcoat 2 1 18



Shoes # 1 1 9

Tie 2 2 18

Belt 1 1 18

Name Badge 2 1 18

Anorak* 1 1 AR





H ITEMS




Purple Lining

Long Skirt 2 2 18

Purple Jacquard

Blouse 4 3 18


Shoes # (H/L) 2 2 18

Panty Hose 45 45 18

Name Badge 2 1 18

Handbag # 1 1 AR


119




J K L



Red Jacket 2 1 2 1 2 1 18






Shoes (H/L) # 2 2 2 2 2 2 18

Overcoat # 1 1 1 1 1 1 5 YRS

Panty Hose 45 45 45 45 45 45 18

Name Badge 2 1 2 1 2 1 18

Handbag # 1 1 1 1 1 1 AR

Slacks* 2 1 18





M N ITEMS




Red Short Skirt

Blue Short Skirt


4 3 18



Shoes (H/ L) # 2 2 2 2 18


Panty Hose 45 45 45 45 18



Slacks* 2 1 18


121



9.6.4. GHA PORTS IN GROUP B – ‘HOT’ PORTS ENTITLEMENT


C / D ITEMS



Asian Jacket 2 1 18



Waistcoat 2 1 18


Shoes # 1 1 9

Tie 2 2 18

Belt 1 1 18

Name Badge 2 1 18





H ITEMS




Purple Lining

Long Skirt 2 2 18

Purple Jacquard

Blouse 3 2 18

Shoes (H/L) # 2 2 18

Panty Hose 45 45 18

Name Badge 2 1 18

Handbag # 1 1 AR


123




J K L



Red Jacket 2 1 2 1 2 1 18






Shoes (H/L) # 2 2 2 2 2 2 18

Panty Hose 45 45 45 45 45 45 18

Name Badge 2 1 2 1 2 1 18

Handbag # 1 1 1 1 1 1 AR

Slacks* 2 1 18





M N ITEMS




Red Short Skirt

Blue Short Skirt


4 3 18



Shoes (H/ L) # 2 2 2 2 18

Panty Hose 45 45 45 45 18


Handbag 1 1 1 1 AR

Slacks* 2 1 18

# Subject to contractual agreements. * For staff with ramp / operational duties only.

125



9.6.5. GHA PORTS IN GROUP C – ‘COLD’ PORTS ENTITLEMENT


C/D ITEMS



Asian Jacket 2 1 18



Waistcoat 2 1 18



Shoes # 1 1 9

Tie 2 2 18

Belt 1 1 18

Name Badge 2 1 18

Anorak* 1 1 AR





H ITEMS




Purple Lining

Long Skirt

2 2 18

Purple Jacquard

Blouse

3 2 18


Shoes (H/L) # 2 2 18

Panty Hose 45 45 18

Name Badge 2 1 18

Handbag # 1 1 AR


127




J K L



Red Jacket 2 1 2 1 2 1 18






Shoes (H/L) 2 2 2 2 2 2 18

Overcoat # 1 1 1 1 1 1 5 YRS

Panty Hose 45 45 45 45 45 45 18

Name Badge 2 1 2 1 2 1 18

Handbag # 1 1 1 1 1 1 AR

Slacks* 2 1 18





M N ITEMS




Red Short Skirt

Blue Short Skirt


4 3 18



Shoes (H/ L) # 2 2 2 2 18


Panty Hose 45 45 45 45 18


Handbag 1 1 1 1 AR

Slacks* 2 1 18


129



9.6.6. GHA PORTS IN GROUP C – ‘HOT’ PORTS ENTITLEMENT


C / D ITEMS



Asian Jacket 2 1 18


Waistcoat 2 1 18


Shoes # 1 1 9

Tie 2 2 18

Belt 1 1 18

Name Badge 2 1 18





H ITEMS




Purple Lining

Long Skirt 2 2 18

Purple Jacquard

Blouse 3 2 18

Shoes (H/L) # 2 2 18

Panty Hose 45 45 18

Name Badge 2 1 18

Handbag # 1 1 AR


131



Table 6.3 Category J / K /L

J K L



Red Jacket 2 1 2 1 2 1 18






Shoes (H/L) # 2 2 2 2 2 2 18

Panty Hose 45 45 45 45 45 45 18

Name Badge 2 1 2 1 2 1 18

Handbag # 1 1 1 1 1 1 AR

Slacks* 2 1 18





M N ITEMS




Red Short Skirt

Blue Short Skirt


4 3 18



Shoes (H/ L) # 2 2 2 2 18

Panty Hose 45 45 45 45 18


Handbag 1 1 1 1 AR

Slacks* 2 1 18


133



9.6.7. GHA PORTS IN GROUP D – ‘COLD’ PORTS ENTITLEMENT


C / D ITEMS



Asian Jacket 2 1 18



Waistcoat 2 1 18



Shoes # 1 1 9

Tie 2 2 18

Belt 1 1 18

Name Badge 2 1 18

Anorak* 1 1 AR





H ITEMS




Purple Lining

Long Skirt

2 2 18

Purple Jacquard

Blouse

2 2 18


Shoes (H/L) # 2 2 18

Panty Hose 45 45 18

Name Badge 2 1 18

Handbag # 1 1 AR


135




J K L



Red Jacket 2 1 2 1 2 1 18






Shoes (H/L) 2 2 2 2 2 2 18

Overcoat # 1 1 1 1 1 1 5 YRS

Panty Hose 45 45 45 45 45 45 18

Name Badge 2 1 2 1 2 1 18

Handbag # 1 1 1 1 1 1 AR

Slacks* 2 1 18





M N ITEMS


REPLACEMENT FREQUENCY (in month)


Red Short Skirt

Blue Short Skirt


4 3 18



Shoes (H/ L) # 2 2 2 2 18


Panty Hose 45 45 45 45 18


Handbag 1 1 1 1 AR

Slacks* 2 1 18


137



9.6.8. GHA PORTS IN GROUP D – ‘HOT’ PORTS ENTITLEMENT


C / D ITEMS



Asian Jacket 2 1 18



Waistcoat 2 1 18


Shoes # 1 1 9

Tie 2 2 18

Belt 1 1 18

Name Badge 2 1 18





H ITEMS




Purple Lining

Long Skirt 2 2 18

Purple Jacquard

Blouse 2 2 18

Shoes (H/L) # 2 2 18

Panty Hose 45 45 18

Name Badge 2 1 18

Handbag # 1 1 AR


139




J K L



Red Jacket 2 1 2 1 2 1 18






Shoes (H/L) # 2 2 2 2 2 2 18

Panty Hose 45 45 45 45 45 45 18

Name Badge 2 1 2 1 2 1 18

Handbag # 1 1 1 1 1 1 AR

Slacks* 2 1 18





M N ITEMS




Red Short Skirt

Blue Short Skirt


4 3 18



Shoes (H/ L) # 2 2 2 2 18

Panty Hose 45 45 45 45 18



Slacks* 2 1 18


141

CORPORATE POLICY GROOMING & UNIFORM PART 10 – SPECIFIC POLICY

FOR CARGO / RESERVATIONS & TICKETING STAFF


10. SPECIFIC POLICY FOR CARGO / RESERVATIONS & TICKETING STAFF

10.1. Uniform and Grooming Guide When staff are travelling to or from work, or taking a break during work

hours at the Airport, they must either wear their complete uniform or their own clothing. For other off-duty periods, no uniform items should be worn.

Staff working outdoors are allowed to wear sunglasses. Cell-phones provided by CX for duty purposes may be clipped on to

uniform trousers / slacks. Female staff may wear either high or low heeled shoes. Only company-issued handbags to be used to and from work. As weather conditions vary in different countries, cargo staff are NOT

required to wear a tie during the hot summer for outdoor jobs (e.g. warehouse or ramp work).

Beard

A Full or French beard is allowed, but must be neat, tidy and trimmed.

Nails

Keep the length of your nails manageable. Keep nails buff, clean and free of nicotine stains at all times. Nail polish is optional.

PART 11 – ENTITLEMENT, REPLACEMENT

AND ALTERATION GUIDELINES CORPORATE POLICY GROOMING & UNIFORM


11. ENTITLEMENT, REPLACEMENT AND ALTERATION GUIDELINES

Inflight Services Department is the uniform budget holder.

Every department / port has a nominated person to be in charge of grooming and uniform related matters.

All uniform wearers are required by the budget holder to seek approval for the following: Early replacement of uniform items Additional entitlement Alterations Exemptions 11.1. Uniform Co-ordinator

Responsibilities

Liaise with Uniform Services for matters related to uniform issue. Monitor correct fitting before initial issue of uniforms. Conduct uniform / dress and deportment briefing when required. Ensure staff comply with all policies, standards and regulations. Manage early replacements, requests for additional uniform,

alternations and exemption for uniform / accessories. Ensure timely communication of information relevant to uniform /

dress and deportment. Conduct / organize activities to enhance dress / deportment policies

standards and regulations. Liaise with other Uniform Co-ordinators, Supervisors, Inflight Service

Managers, Trainers and Performance & Development Executives to ensure uniform / dress and deportment policies, standards and regulations are consistent and are maintained.

CORPORATE POLICY GROOMING & UNIFORM PART 11 – ENTITLEMENT,

REPLACEMENT AND ALTERATION GUIDELINES


Communicate with your department’s representative to the Uniform Management Committee with any feedback or uniform issue that need to be addressed in order that uniform / dress and deportment policies, standards and regulations are maintained.

Conduct post-maternity leave uniform / appearance check. 11.2. Alteration

Alterations carried out by suppliers contracted by Cathay Pacific will bear no charge. However, alterations performed by personal tailors will be at staff’s own expense.

Female uniform Jacket sleeves can be shortened Blouse length and back darts can be taken in Long / Short skirt length can be shortened Overcoat length and sleeves can be shortened

Male uniform Jacket sleeves can be shortened Trousers length can be shortened Shirt sleeves can be shortened Overcoat sleeves can be shortened

PART 11 – ENTITLEMENT, REPLACEMENT

AND ALTERATION GUIDELINES CORPORATE POLICY GROOMING & UNIFORM


11.3. Tailor-Made (TM) Uniform HKG All TM uniforms are made by contracted suppliers according to design

and construction specifications provided by Cathay Pacific. Production lead time is three weeks.

Tailor-made uniforms are applicable to staff for: - Out of size range requirements. - In-between sizes or where extensive alteration is required.

In HKG, staff should proceed to the Uniform Services in CX City to have measurements taken by a contracted supplier. A tailor is available:

- Mon / Tue / Wed: 14:00 – 16:00 - Thu / Fri: 11:00 – 13:00

Outport Local tailor-made uniforms need approval from the budget holder. Uniform Co-ordinators should ensure that staff complete and return the

measurement form* to Uniform Services. * The Measurement form is available on IntraCX.

CORPORATE POLICY GROOMING & UNIFORM PART 12 –GLOSSARY


12. GLOSSARY

ASM : Airport Services Manager

ATM : Assistant Training Manager

BSO : Baggage Services Officer

CSA : Customer Service Assistant

CSM : Customer Sales Manager

CSO : Customer Service Officer / Customer Sales Officer

DASM : Duty Airport Services Manager

FCL : First Class / First Class Cabin

FP : Flight Purser

GHA : Ground Handling Agent

ISM : Inflight Service Manager

ITCI : In Town Check-In

JCL : Business Class / Business Class Cabin

MGT : Management Flying

MOD : Manager On Duty

PTB : Passenger Terminal Building

RSM : Reservation & Sales Manager

SL : Service Leader

SP : Senior Purser

SUPV : Supervisor

YCL : Economy Class / Economy Class Cabin

corporate policy grooming & uniform cathay pacific

Documents