© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

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LifeConnections Health Center & Pharmacy

An onsite medical facility for Cisco employees and their families

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

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EXECUTION

STRATEGYVISION Through HealthConnections, build a culture where health

is a priority.

Engaged Leaders: Demonstrate business value so leaders recognize and reward behavior that supports a healthy and productive workforce

Health Assessment: Provide tools for employees and their families to assess and understand their health risks

Health Intervention: Deliver customized disease prevention and health management programs using the most effective combination of personal, virtual and onsite resources

Health Incentives: Design integrated health and well-being programs that provide incentives for healthy behaviors

Life Balance: Provide relevant programs and services that help employees and their families resolve problems, enhance resiliency and maintain a balance between work and home

Enhance the health and

well-being of

employees and their

families leading to

healthier, more fulfilling

lives and greater

productivity

Deliver innovative health enhancement programs to Cisco employees and their families.

Internal Partners: Collaborate with global internal partners to understand their unique environments and to help promote HealthConnections

Operational Excellence: Strengthen partner relationships so they can work together to create and manage next-generation programs

Education and Personalization: Develop communication programs that motivate employees and their families to engage in their health

Measure Success: Collect and manage aggregate data to evaluate and evolve programs to maximize effectiveness and control cost

Leverage Technology: Utilize Cisco innovations and technology to inspire employees, customers and partners

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

33

Optimal Health

Making Health a Priority

Redefining “health” Optimal health:- is not the absence of illness- is the state of complete spiritual, mental,

emotional and physical well-being- leads to high performance

HealthConnections will enhance the health and well-being of employees and their families leading to longer, healthier, more fulfilling lives.

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

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StressorsStressors

Optimal Health Employee Engagement High Performance

Engagement

High Performance “In the zone”

Optimal Health

Optimizers• Nutrition• Fitness• Sleep• Preventive care• Condition

management• Life balance

Stressors• Work • Family• Finances• Aging• Lack of self-care• Lack of recovery• Illness• Smoking, drug or

alcohol abuse

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

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Cisco’s Comprehensive Health Program

Incentives

Global programming

Healthy Partners Council

HealthConnect Centre

Bangalore

Preventive Care

Health screenings

Health plan coverage

Flu vaccinations

Healthy pregnancies

Condition Management

Condition management program

Health advisor programs

Electronic remoteconsults

Nutrition and Fitness

Healthy meals at Cisco Cafe

Onsite fitness centers

Web-based programs

Family Services

Breastfeeding Support

Parenting Support

Operations

Innovative health plan design

Measurement

Health Improvement

Health assessment

Health coaching

Online health information

TelePresence

Elder Care

Onsite Health Centers

LifeConnections Health Center SJ

LifeConnections Clinic RTP

HealthConnections

LifeConnections Health Center

Resilienceprograms

Child CareFuture

HealthPresenceClinics

Adoption

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

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Child Care Center High quality child/day care services Easy access to pediatric preventive services

Fitness Center Integrated with health care to better engage

employees Improves overall fitness and health management

Health Center Unique blend of technology, patient services and

integrated care Patient-focused health services can engage

employees/families Managing health improves the patient

experience, health outcomes and reduces cost

LifeConnections Provides Life Services to Employees and their Families

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

77

LifeConnections is a Green FacilityYou get the best possible service with the least impact on the environment

Awarded Leadership in Energy and Environmental Design (LEED) Gold-certification Renovated an existing building Installed low wattage lighting, except in medical

care area Installed sustainable materials such as recycled

glass (ice stone) countertops Added additional window and skylights to allow

for greater use of natural light (versus artificial) Earned credit for educational elements; teaching

children about nature, eco-systems, etc. Installed bike racks Near public transportation (bus stops, VTA

station)

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

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The Health Center Medical services provided by

licensed independent Medical Group with five physicians, pediatrician, chiropractor, acupuncturist, physical therapist and physical therapy assistant

Operation & administrative services and EMR provided by Cerner Corporation

Open Mon – Fri, 8 am – 7 pm

The Pharmacy Operated by Walgreens with two full

time pharmacists Private consultation room for

personalized care Variety of over-the-counter products

available at discount Open Mon – Fri, 8:30 am – 7:30 pm

Opened November, 2008

LifeConnections Health Center & PharmacyNurturing health through the human connection

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

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Why Cisco Created the Health Center…

Offer integrated healthcare to Cisco employees and their families, resulting in better outcomes

Emphasize prevention and health maintenance to stay ahead of the curve with preventable diseases

Enhance the quality of life for employees and their families

Develop a new model of healthcare delivery and patient experience using the network as the platform to showcase Cisco technologies

Improve productivity, reduce absenteeism

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

1010

We Offer One Stop for Your Health

Primary medical care, pediatrics Laboratory services Pharmacy Digital X-ray Acupuncture Chiropractic care Physical therapy Travel immunizations Health coaching and

condition management Employee assistance programs Cisco HealthPresence solution, care-at-a-distance

telemedicine Online scheduling, secure messaging, EMR view

access, education Kaiser Permanente primary care doctors onsite for

Cisco Kaiser plan members

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

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Patient rooms are spacious, private and comfortable—like a luxury hotel suite.

Care suites are equipped with high- definition video screens for looking at medical tests and records with your doctor.

Each suite has its own restroom and a closet for your clothes. Exam Room

Comfortable, Relaxing, Enjoyable…and you can spend up to 45 minutes with your doctor

Private Restroom

Care Suite

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

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Care is Personalized, Consultative and Integrated…Your doctor collaborates with you on YOU

Health services have been customized for Cisco employees

While we follow a proactive model of medicine, focused on preventing illness, we treat diabetes, hypertension, etc.

We focus on treating the whole person Your routine medical check-up becomes a

personalized health experience based on your health history, medical issues and your lifestyle

We integrate primary care with complementary medicine, such as acupuncture, chiropractic care and physical therapy

We can refer you for one-on-one consultations with one of our onsite nutrition, fitness or life balance experts

We can work with our onsite pharmacist to determine the best medications for you

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

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Your Patient Experience Includes Cisco’s Secure, Leading-Edge Technology

Secure, resilient, medical grade network, unified communications Electronic self-service check-in with e-signature Real-time online appointment scheduling and appointment tracking Personal online account management to access your medical record, secure message

your physician, and manage your prescriptions Care-at-a-Distance solutions including Cisco TelePresence and Cisco HealthPresence

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

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What Your Co-workers Say

98% rated the health provider excellent or good99 % will use LifeConnections Health Center in the future95% would recommend LifeConnections to a co-worker90% say their physician collaborated with them

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

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Try out the Full Service Onsite Pharmacy…even if you don’t use the Health Center

Your prescriptions are sent electronically—pick up your medications as you leave the center—no waitingAmazing deals on generics15% discount off the Walgreens retail price for all over-the-counter productsSatisfy the mail order requirement and pick up a 90-day supply of long-term medicationsRefill prescriptions online or on the phonePharmacy will transfer your prescriptionsYou can set up auto-refill

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

1616

The Doctor is ON

High-definition video Audio Network-enabled medical

diagnostic devices Same cost savings as the

health center – your medical deductible is waived

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

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Physical Therapy room located in the Health Center

Our physical therapy suite is connected to the Fitness Center

It’s easy to transition from physical therapy to more strenuous exercise

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

1818Variation in Billed and Paid CostSan Jose Area 2008

ChoosingEfficient partners

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

1919Life Connections Health Center

Eligible clinic visitors are more than twice as likely to enroll in DM

Coordinating services

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

2020

Walgreens Onsite Pharmacy

Associated with:

• Higher generic rate• Higher 90-day rate

Improving compliance

© 2010 Cisco Systems, Inc. All rights reserved. May not be used without expressed consent of author and Cisco.

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