life cd rom troubleshooters guide

5/28/2018 Life CD Rom Troubleshooters Guide

1/13

Printed on 2 May, 2006

LifeCDROM

Troubleshooters GuideVersion 4.0

KTA / 20060502


2/13

i

Contents

Introduction 2

Typographical Conventions..........................................................................................................................2

Problem Descriptions and Corrective Actions 3

Fixing Acrobat 5 Lockup of Internet Explorer ........................................................... ..................................3Corrective Action - Acrobat 5 Lockup ............................................................. ............................................4OMAT Popups sometimes do not appear .......................................................... ...........................................4Corrective Action - OMAT Popups..............................................................................................................5

Trouble shooting Java 6

Components using Java technology..............................................................................................................6Java in the Browser.......................................................................................................................................6Troubleshooting............................................................................................................................................7

Asking for help 10

Hardware ..................................................... ........................................................... ....................................10Software......................................................................................................................................................10 Software installed ............................................................... ................................................................. .......10Creating a Logfile.......................................................................................................................................11

Index 12


3/13

2

In This Chapter

Typographical Conventions ...............................................2

Typographical Conventions

Before you start using this guide, it is important to understand the terms

and typographical conventions used in the documentation.

For more information on specialized terms used in the documentation, see

the Glossary at the end of this document.

The following kinds of formatting in the text identify special information.

Formatting convention Type of Information

Triangular Bullet() Step-by-step procedures. You can follow these

instructions to complete a specific task.

Special Bold Items you must select, such as menu options,command buttons, or items in a list.

Emphasis Use to emphasize the importance of a point or for

variable expressions such as parameters.

CAPITALS Names of keys on the keyboard. for example,SHIFT, CTRL, or ALT.

KEY+KEY Key combinations for which the user must press and

hold down one key and then press another, forexample, CTRL+P, or ALT+F4.

C H A P T E R 1

Introduction


4/13

3

In This Chapter

Fixing Acrobat 5 Lockup of Internet Explorer...................3

Corrective Action - Acrobat 5 Lockup...............................4

OMAT Popups sometimes do not appear ..........................4

Corrective Action - OMAT Popups ...................................5

Fixing Acrobat 5 Lockup of InternetExplorer

Acrobat 5 can consistently cause IE6 (Internet Explorer 6) sessions to

lock up if you try to cancel the popup prompt to check for updates. This

could also affect other versions of Acrobat and IE. Atypical pattern is that

you start the Life*CDROM and navigate to an SB (eg. from theTransmittal Status, or from a hyperlink in an EIPC figure); the SB

document opens successfully using the Acrobat PDF plug in; a few

seconds later a popup appears saying something like "Acrobat must check

for updates .......... Acrobat Web service":

If you just click cancel, then all subsequent attempts to open a PDF

document from Life*CDROM cause a new empty IE window to appear,

and the window will be locked up (so you have to kill it and all the other

IE windows using the Windows Program list, accessible via

ALT+CTRL+DEL).

The problem persists even after re-starting IE and the Life*CDMapplication.

C H A P T E R 2

Problem Descriptions and Corrective

Actions


5/13

Chapter 2 Problem Descriptions and Corrective Actions 4

Corrective Action - Acrobat 5

Lockup

If the above problem occurs, you need to either kill the 'Acrobat.exe'

process using the Windows Program list (accessible via

ALT+CTRL+DEL), or by logging out and logging in again, or re starting

the PC.

To avoid the problem happening again during any login session, you

should click 'Check Now' instead of 'Cancel' when you get the popup

message "Acrobat must check for updates ....... Acrobat Web service".

When you do this, another popup will typically appear saying that the

updates are available; here you can just click 'Get Updates' ('Update

Now') or 'Remind me later'.

To prevent the problem occurring so often, you should probably click the

'Get Updates' ('Update Now') button on the popup message "Acrobat

must check for updates ...... Acrobat Web service" whenever it appears.

OMAT Popups sometimes do notappear

Occasionally an OMAT popup will fail to appear when you position the

mouse over an OMAT link in a Task in an Engine Manual or other task-

based manual. This can occur if there are more than one OMAT

references close together, and if you slide the mouse from one reference

to the next quite quickly, or if you slide the mouse from inside one popupdirectly onto another reference.

The problem can also occur if you position the mouse on an OMAT

reference immediately after opening the Task in the browser window,

before the browser has fully loaded the Task. This can happen with large

Tasks and/or a slow network or web connection or a slow CD drive.


6/13

Chapter 2 Problem Descriptions and Corrective Actions 5

Corrective Action - OMAT Popups

If the problem occurs, the just move the mouse away from the OMAT

references so that any popups disappear, and then slide the mouse onto

the desired reference again without passing over any other OMAT

reference; the popup should appear as normal.

If your connection is a bit slow, or the Task is large, then wait a few

seconds after opening the Task, so that the browser can complete the

loading of the document before you position the mouse on an OMAT

reference.


7/13

6

Life*CDROM uses Java technology from Sun Microsystems for some of

its components. This chapter describes troubleshooting of Java related

issues.

In This ChapterComponents using Java technology...................................6

Java in the Browser............................................................6

Troubleshooting .................................................................7

Components using Java technology

JExplorer navigation tree control Unzip data decompression Search

Java in the Browser

Life*CDROM is a Browser based application. It currently requires

Microsoft Internet Explorer (version 5 and higher) to work.

Java can be used in the browser via a plug-in that installs with the JRE

(Java Runtime Environment).

C H A P T E R 3

Trouble shooting Java


8/13

Chapter 3 Trouble shooting Java 7

Troubleshooting

Do I have Java? What version of Java do I have?Upon first launch, Life*CDROM determines whether a compatible

version of Java is already installed on the system. If this is not the case, it

will provide an option of installing a version distributed with

Life*CDROM product.

Still, due to various factors the once valid installation of Java can become

corrupted or replaced by another version.

To check the current version of Java on your system, invoke the

Command Prompt (Start Programs Accessories Command Prompt)

and type:

java version

The system should return something like this:

C:\>java -version

java version "1.5.0_05"

Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_05-b05)

Java HotSpot(TM) Client VM (build 1.5.0_05-b05, mixed mode, sharing)

This means a JRE (Java Runtime Environment) is present and a full

version number is shown.

Should you receive a response like this:

C:\>java -version

'java' is not recognized as an internal or external command,

operable program or batch file.

...then Java is not installed or not configured properly.

Presence of Java can also be verified in the Control Panel, where a Java

plug-in entry should be available.

Java run-time errorsWhen a Browser uses Java components (known as applets), it loads a

Java plug-in needed to execute them. On a Windows machine, this

usually brings up an icon at the right side of the Task Bar:


9/13


The icon shows a coffee cup, it is circled in red in this example.

If the Java icon is not visible in your Task Bar, either it is among the

hidden icons that can be shown by clicking on the


10/13


At the top it provides the version information. Any messages that Java

applet returns will be displayed in this console. Please copy them (e.g.using the Copy button) and paste them into a plain text document (e.g.

in Notepad).

Return this document to Corena or your customer support contact.

In order to provide full error information, please leave the Java Console

running in the background and continue using Life*CDROM until you

reach the point where the error occurs. Only then copy the complete error

log to a text file.

It is also possible to open the Console after the error occurred, it should

contain the error information:


11/13

10

Before asking Saab or Corena for help on CDROM problems, please take

some time to collect the following information.

Hardware

Please describe the hardware of the system where you have problems

intalling or using the application.

What Processor is build in? How much RAM/main memory is installed?

Software

What Operating System are you using? What Service Packs areinstalled?

Was Java already installed before you tried the CD? If so, whatversion was installed?

What version of Internet Explorer is installed?

Software installed

You may have more that one revision or package for different models.

Please specify the product you try to install, ideally from the page About

Life*CDROM from the help section.

C H A P T E R 4

Asking for help


12/13

Chapter 4 Asking for help 11

Creating a Logfile

If you have problems opening pages in Life*CDROM, please activate the

log and send it to us. To do that activate the debugging level from the

Life*CDROM start screen


13/13

12

A

Asking for help 10

C

Components using Java technology 6

Corrective Action - Acrobat 5 Lockup 4

Corrective Action - OMAT Popups 5

F

Fixing Acrobat 5 Lockup of Internet Explorer

3

I

Introduction 2

J

Java in the Browser 6

O

OMAT Popups sometimes do not appear 5

P

Problem Descriptions and Corrective Actions

3

T

Trouble shooting Java 6

Troubleshooting 7

Typographical Conventions 2

Index

life cd rom troubleshooters guide

Documents