Leveraging social media - DrugInfo seminar - Leveraging social media

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Presentation by Nicholas Carah or the University of Queensland. Drawing on a range of case studies of alcohol brands and health promotion campaigns this presentation examines effective and creative uses of social media. By examining both commercial and health promotion uses of social media around alcohol consumption we can both scope and learn from the competition. The presentation illustrates how social media depends on the participation of ordinary people and integration with everyday life. Presented at the DrugInfo 'Leveraging social media' seminar, held in Melbourne, Australia, 16 July 2013.


  • 1. Nicholas Carah University of Queensland n.carah@uq.edu.au Leveraging Social Media

2. Do you have a smart phone? Where do you keep your photos? Did you check social media before you got out of bed this morning? 3. 1. Creating and circulating content 2. Collaboration 3. Identity 4. Everyday life: feelings, practices, memories 5. Telling Stories 6. Real world 7. Culture, language and tone 8. Visual 9. Mobile and locational 10. Watching and responding 10 characteristics of social media & the shape of media to come 4. Identity, social life, collaboration 5. Real life, visual, collaboration 6. Friendships, feelings, memories 7. Culture, language, tone 8. Everyday lives and identities 9. Pastimes and passions 10. Social media at work in health promotion 1. Controlling the production of content 2. Using peer leaders and influencers 3. Facilitating user-generated content 11. Making content in the real world 12. Using peer leaders and influencers 13. Facilitating user-generated content Once we arrived at our hotel we were drilled by the manager and warned of everything we were not to do. Then the drinking began. There was never any intention amongst my mates to just have a couple. We were getting smashed, in the pursuit of a good night. As a schoolie the pressure to drink is absolutly ridiculous. Even as I sit here this morning writing my mates are trying to force beers on me. It's so much easier to jsut give in and drink than to mAke a change to the drinking culture and resist. First night out Sasha at the met! First half of the night was rough, something so familiar about the feeling it was nearly impossible not to go straight to the bar. Like a default patter. In, up to spy, shot, CC, shot, dance, air synths, repeat 3-7. I know this isnt going to be the last time I have this conflict either. The first shot was the hardest, kinda like leaving a friend hanging on a high five, and enduring the awkward pause while they check if youre serious or not. First hurdle clear and almost instantly a CC appears in my hand, if this is a test Its bullshit! I bleed CC!... After a period of contemplative drink warming I find an over for that one too 14. Facilitating user-generated content I am the ringleader, I am the one who encouraged all my friends to start drinking, I provided the alcohol (an advantage of having an older brother when I was younger), I am the one who always has the last drink. Though I don't think I have a problem, I want to prove that I can live without alcohol, that I don't need a drink to party with my friends and that I can go out and not spend all my money on one crazy night (as a poor uni student I've noticed, the morning after a good night, my funds are almost nil!). So here I am. Let's see how the first weekend goes. I've got a friend's 18th on his property and pre-drinks (well no drinking for me) at my boyfriend's place. Should be interesting to say the least. There've been a couple of occasions where I thought " Fuck it - I'm just going to have a drink!" I even once bought a bottle of wine - and then let my friends drink it. Anyway - yesterday I pulled up my Google calendar for something for work and I could actually SEE the end date highlighted for the 11th of July and I thought " FUCK! It's actually in sight! Wow! 15. Facilitating user-generated content Now I meditate and so many simple things in life seem miraculous. I used to be so busy trying, planning, worrying, chasing experiences - there wasn't the mind space to notice what a marvel this life is and how extraordinary people are. At that time it was all about peak moments. I don't try so much now - enthusiasm is infectious. If I'm doing a good thing and loving it, that is enough. Company is the icing on the cake, and a little bit of icing is enough to make a cake sweet. Alcohol is an accepted part of rural Australian culture. In the late teens and early twenties young people develop the habits that will persist throughout their lives. 13% of young males have symptoms associated with substance use disorder.* I am going to concentrate on the good friendships I have and develop nourishing relationships instead of draining ones. My god I have some great people in my life. 16. Evaluating 17. Mobile apps: personal, social, games 18. Social competitions 19. Step 1: Log in and listen Step 2: Identify your audience Step 3: match your social media strategy to your organisations objectives Step 4: Consider content and collaboration Step 5: Ready your resources Step 6: Evaluate your impact Going Social 20. Who is using the platform? How is the platform used and for what? What do users talk about? What kinds of content do they share? What is the tone of conversations and exchanges? When are people using the platform? Step 1: listen 21. What is your audience doing on social media? Are they doing different things on different platforms? When and where are they using social media? Who are the influences and intermediaries influencing discussion? Does the audience identify with you and your message? Do they want to talk about it? What personality and tone will engage them? Step 2: whats the audience doing? 22. How can social media complement or enhance current communication strategies and objectives? What are the everyday activities and conversations in which your organisation is already engaged? Which social media platforms could amplify these activities and conversations? What audience conversations and practices could we engage with using social media? Step 3: the daily life and business of your organisation 23. What kind of content should be produced? Who will engage with and circulate the content? What kind of collaboration and action are we seeing? Who do we want leading our conversation? What kind of community are we trying to build? Step 4: content and collaboration 24. What resources are required to produce content? What resources, people and skills are required to build communities and moderate conversations? Are there resources for ongoing content production? What resources are required to monitor and respond to conversations? Who will be responsible for responding to users? Do they have the cultural capacity to understand and maintain the tone of conversation with your target audience? Do they have the authority to respond to the audience and moderate the conversation as required? Step 5: resources 25. Track who is engaging, how often, where and when. Identify community norms, influential cultural intermediaries and peer leaders. Adapt and deliver content to different groups simultaneously. Understand how practices, viewpoints and identities change over time. Use resources efficiently by adapting in real time and refining targeting. Use sentiment and text analytics to track changes in conversations, sentiments, feelings and attitudes in populations over time, and Link analysis of user activity on social media with population health data. Step 6: evaluate your impact