letak nastenka 15 11 11 - keke.vse.cz · over 140 000 employees serving customers in 3 500 stores...
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Evropský sociální fond Praha & EU: Investujeme do vaší budoucnosti
Název projektu: Kvalitní vzdělání je efektivní investice do lidského kapitálu – cesta k uplatnění absolventů VŠE na trhu práce; CZ.2.17/3.1.00/32102
Ekofórum
dne 15. listopadu 2011 se koná v RB 337 ekofórum v rámci projektu OPPA: „Kvalitní vzdělání je efektivní investice do lidského kapitálu – cesta k uplatnění
absolventů VŠE na trhu práce“ na téma:
Retail v České republice
přednášející:
Ing. Roman Keller
Supply Chain Replenishment Director, Ahold Czech Republic, a.s.
a
Ing. Klára Houfová
District Manager, Ahold Czech Republic, a.s.
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Albert Supply ChainRoman Keller Nov 2011
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over 140 000 employees serving customers in 3 500 stores in europe and usa. another 3 000 stores in joint venture stores
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• 1991 established first supermarket MANA in Czech Rep ublic
• Food retailer operating 280 stores
- 55 hypermarkets (sales area above 2500 m2, at least 20 000 SKU´s)
- 225 supermarkets (average sales area of 800 m2, from 3 000 to 8000 SKU´s)
• All brand names in past (MANA, SEZAM, PRIMA, HYPERN OVA, ALBERT)
• 2001 first HYPERNOVA in Slovakia
- 21 hypermarkets HYPERNOVA
- 4 supermarkets ALBERT
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Our fundamentals
Win the heart of our employees
Customer Promises
LOW PRICES
SAVING MONEY
GREATFOOD
EVERYDAY
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Management• CEO, AHOLD Czech Republic
• Jan van Dam
• Chief Financial Officer
• Derk-Jan Terhorst
• Vice President Operations
• Michal Pavelka
• Vice President Marketing , Format & Merchandising• Vice President Marketing , Format & Merchandising
• Lukáš Urbánek
• Vice President Human Resources
• Jan Ambrož
• Vice President Supply Chain• Milan Strieženec
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Ahold business model
FORMAT
BRANDImprove
customer satisfaction
Offer customer right
proposition
CUSTOMER
REPLENISHMENT
MERCHANDISING
FULFILLMENT
supply chain area
Deliver goods from supplier to
customer
Offer the best assortment
Ensure optimal shelves
availability
Customer purchase
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Supply Chain organization
VP Supply Chain
DC Olomouc
SC Replenishment
SC Support
SC Development
DC Klecany
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Logistic infrastructure
DC Klecany
DC Olomouc
RDC Dry
RDC Fresh
National DC Meat Products
National DC Non Food
National DC NFR
RDC DryHopi
PLD
DC Klecany
Cross
Fresh FishBreadLocal Non FoodMultimedia
Direct StoreDelivery
LSP Hopi
RDC Fresh
National DC Dairy
National DC Dry
Frozen
DC Olomouc
A
SKF&V
Albert PL
BohemiaMoravia
Cross
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DC OLOMOUC
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DC OLOMOUC• Operating since 1997
• Area - 45 000m2
• Assortment
• Dry Fast… fast moving drinks, food & chemistry
• Dry Slow… slow moving drinks (spirits) food & chemistry
• Fresh…Dairy, Meat Prod., Meat and F&V except slow moving Meat Prod.
• 13 000 SKU´s in total
• Served territory:
• Moravia by Fast moving goods
• All Albert's by Slow moving goods
• Slovakia by Meat, F&V and defined food Private labels
• 600 employees in three shifts operations working 7 days a week
• Operating with 3 transport companies
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DC KLECANY
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DC KLECANY• Operating since 2001
• Area - 40 000m2
• Assortment
• Dry Fast… fast moving drinks, food & chemistry
• Dry Slow… slow moving drinks (wine & soft drinks)
• Non Food…textile, garden, DYI,…..
• Fresh…Dairy, Meat Products, Meat and F&V except slow moving Dairy
• 7 700 SKU´s in total
• Served territory:
• Bohemia by fast moving goods
• All Albert's by Non Food & slow moving goods
• Slovakia by Non Food
• 500 employees in three shifts operations working 7 days a week
• Operating with 1 transport company
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Dry warehouse
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Fresh warehouse
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Returnable's
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Replenishment
suppliers commerce logistics stores
replenishment
connecting all elements in albert value chain
replenishment
replenishment is the horizontal layer in
hierarchically organized albert organization
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End 2 End Supply Chain cooperationCommerce
SC Replenishment
Regular/Promo assortment
Planogram
New products
KPI targets (availability, presentation, margin)
Commercial strategy
Central commercial decisions
Buying agreements
Replenishment
Flow IN - OUT
Capacity management
Target cost level
Target service level
Store orderable item
Logistics
Right products
Right place
Right time
shelves availability
&low
costs
OperationsStock counting
Backroom management
Shrinkage
Excellent execution
Service to customer
Store orderable item
Returns processRight time
Suppliers
3rd parties
IN flow
Returns
IN – OUT flow
Returns
Suppliers SL on time, in full
Orderable items in assortment
Capacity management
Target cost level
costs
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►we are here to deliver the right menu for our customer ����fresh, in time, right quantity, right quality & low costs
we are the director of the goods flow having all we are the director of the goods flow having all processes under controlprocesses under control
►we are defining the unique connection between operations organization, logistics, commerce and suppliers
►we are centrally managing flow of the goods from supplier into the shelf in albert stores
►We want to make it easy for our stores > take complexity out, take work out, store focus on customer
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On Shelves Availability first!
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Store replenishment tools
pm
fot
fot ► caofot
cao
pm
cao
cao
man
ual ►
pm
manual ► cao
PM
man
ual ►
cao
caopm
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Computer Assisted Ordering (CAO)
2222
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Orders calculation
Safety stock
(covering sales deviation)
Expected sales
(sales forecasted to the next
How much will CAO order?
2323
(sales forecasted to the next delivery)
Minimal presentation level
(minimal quantity of goods which must be available on the shelves)
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Correct Full usage of all Correct
Planogram abidance
2424
Correct stock
Full usage of all ordering and delivery
windows
Correct order
Full shelves
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JSEM TADY PRO VAŠE DOTAZY