lesson plan telephone conversation
TRANSCRIPT
LESSON PLAN II
SCHOOL : SMK SWASTISARI KUPANGSUBJECT : ENGLISHCLASS/SEMESTER : XI/1COMPETENCE STANDARD : ENGLISH COMMUNICATION AT
ELEMENTARY LEVEL BASIC COMPETENCE : To note the simple messages in direct interaction
and throughout the equipment.INDICATOR : The students are able to note the received messages
by phone correctly.TIME ALLOCATION : 3 X 45 minutesI. OBJECTIVE : At the end of the activities, the students are able to
note the received messages by phone correctly.II. TEACHING MATERIAL :
→ Preliminary conversation- What do you say when you make the phone call?
- What do you usually say when you answer the phone call?
- What do you say when the person you are calling is not at home?
* Some expression often used on telephone
1. Greeting/Leave Taking
Hello
Good morning/ afternoon etc.
Bye
Good bye
2. Initiating a call
May I speak to …….. please
I’d like to speak to ………..
Is that ………….
3. Offering Help
How can I help you?
May I help you?
May I take a message?
Would you like me to give him/her a message?
Would you like to leave a message?
4. Checking
Who’s calling please
Could I have your name/ company name please?
Could you spell that?
Could you spell your first name?
Could you tell me your number?
5. Answering/ asking to hold
Just a moment please, I’ll get him/her.
Just a moment please, and I’ll put you through.
I’m sorry, but she is on another line right now.
Could you please hold on?
Who is speaking?
Example of telephone conversation:
Situation: Ella is calling her friend Ruri, but Ruri is not at home.
Ella : Hello, can I talk to Ruri please?
Ruri’s sister : Oh! Ruri isn’t home right now, who’s calling please?
Ella : This is Ella, her classmate.
Ruri’s sister : Would you like to leave a message?
Ella : Yes, please tell Ruri to call me as soon as possible. My number
is 230-574.
Ruri’s sister : Is that all?
Ella : Yes, thenk you.
Ruri’s sister : You’re welcome.
III. Teaching Methoda. Explanationb. Role-play (question-answer).
IV. Teaching Learning Processa. Warming Up
Teacher greets the students. Teacher calls their names. Review the last material for some minutes.
b. Main Process Teacher gives pre-test before give explanation about the new topic. Teacher gives explanation about the new topic. Teacher asks the students to do some tasks in the class.
c. Closing Review the material given for some minutes. Teacher give task to do at home
V. Supporting Facilitiesa. Tools : Whiteboard and board marker, pictures.b. Resources : English module, English in vocational context (LKS)
VI. Evaluation
Complete the dialogue using the suitable expression!
Situation: Someone wants to speak with the principle of SMK Swastisari Kupang.
Caller : Hello, ............................Receiver : .........................................Caller : Rangga. Is he in, please?Receiver : He went out sir. ..............................Caller : No thanks.
Answer KeyCaller : Hello, can I speak to the principle of SMK Swastisari
please?Receiver : Who is calling pleaseCaller : Rangga. Is he in, please?Receiver : He went out sir. Would you like to leave a message?Caller : No thanks.
Kupang, 14th September 2010
Approved BySupervisor
Drs. Godlief Vertygo , MA
Critic Teacher
Ernesta E. Kama , S.pd
Prospective Teacher
Benediktus R. RattuNIM. 0601020007
ACKNOWLEDGEDHeadmaster of SMK Swastisari Kupang
(Bonefasius Kia, S.pd)