InsiderLeland

Educa� on Updates

In the first & second quarters of

2016, the Leland Management

educa� on team awarded 291

state approved Board Member

Cer� fica� ons to community

board members throughout the

state of Florida. We are proud of

the impact our educa� on ini� a-

� ves have had on our communi-

� es and look forward to our next

series of courses in the late

Summer. Visit our website at

www.LelandManagement.com

for more info.

One of my favorite quotes is from the Greek

philosopher Heraclitus in which he points out

that, “The only thing that is constant is change.”

The second quarter of 2016 here at Leland was

full of change. This quarter we con� nued our

transi� on to Caliber Management So� ware.

With any change comes some challenges but

our team is dedicated to making the transi� on

to Caliber as smooth as possible. We now have

several associa� ons that are ac� ve in Caliber.

We will con� nue this transi� on through 2016

and look forward to welcoming you all to Cali-

ber soon.

This quarter Leland also switched phone provid-

ers. Our new pla� orm offers be� er call quality

and enhanced features that allow our team to

be more efficient when making and receiving

calls. Our Assessments & Billing department

now has access to metrics and repor� ng tools

that show areas where we can improve our

communica� ons.

Last quarter we introduced you to our affiliated

company Alden Contrac� ng & Services. This

quarter we are proud to share that Alden has

partnered with several Leland communi� es on

large maintenance and construc� on projects.

Their posi� ve referrals and industry specific ex-

per� se have earned Alden a great reputa� on

among our clients.

We are also pleased to announce that Doug Har-

rier, Lisa Dixon-Bogolub, and Martha Ledford

were promoted from Divisional Directors to

Vice Presidents. Doug, Lisa and Martha have

done a tremendous job in growing their respec-

� ve markets and leading their divisions to suc-

cess. To learn more about our new VPs make

sure to check out page eleven, and join us in

congratula� ng them on their achievements.

Although the second quarter of 2016 did bring a

great deal of change in technology, Leland’s

mission of providing superior management ser-

vices to our clients has not changed. We con� n-

ue to find new and innova� ve ways to surpass

your expecta� ons and make Leland the stand-

ard in Community Associa� on Management.

Rebecca Furlow

Leland Management has been

named a Diamond Level winner

in the 2016 Florida Community

Associa� on Journal’s Reader’s

Choice Awards! This award was

created to recognize communi-

� es, individuals and service pro-

viders that demonstrate excep-

� onal service to the community

associa� on industry and the

larger community. Thank you to

everyone who voted for Leland

Management as your reader’s

choice in the Management cate-

gory.

This Issue

• Caliber Web

• Easter Celebrations

• Gardening for Spring

• V.P. Promotions

• Reader’s Choice Awards

• Special Assessments

• Spruce Creek GCC &

Leland - Trendsetters

• Team Training 2016

games is the community sup-

port. All of the net proceeds

are donated from the com-

munity to a chosen charity.

To con� nue providing

increased services and ac� vi-

� es, in early 2015 the Spruce

Creek lifestyle team of ac� vi-

� es directors and Leland

Management began discuss-

ing the opportunity for

Spruce Creek to expand their

games by crea� ng a champi-

onship series with nearby 55+

communi� es. The team devel-

oped 6 compe� � ons including

pickleball, billiards, table ten-

nis, photography, a spelling

bee and bowling. There were

four nearby communi� es in-

vited to join Spruce Creek in

developing the first annual

Leland Games that was held

in January 2016.

Each of the five communi� es

hosted one of the onsite

events with the photography

compe� � on hosted on Le-

land’s Lifestyle website.

(www.lelandlifestyles.com)

The top teams from each

community par� cipated and

took home medals and

awards geared towards each

event. At the closing ceremo-

nies Leland Management an-

nounced special awards for

the Games and announced

Kings Ridge in Clermont as the

2016 Leland Games Top Com-

munity.

We are very proud to share

that Spruce Creek, partnered

with the Leland Games, was

named the 2016 Communi� es

of Excellence Trendse� er

award winner. This award

recognizes innova� on in an

area where a community has

created a service that others

may some day adopt.

In response to that challenge,

the ac� vi� es team at Spruce

Creek decided in 2006 to focus

on offering an annual set of

Olympic Games that could be

adapted each year to the needs

and interests of the residents.

Those games have grown to

include over 1,100 par� cipants

in 82 games ranging from water

volleyball and pickleball to bak-

ing and photography compe� -

� ons. The games not only in-

clude resident par� cipa� on in

the compe� � ons but are also

run by resident volunteers.

The resident commi� ee works

with the ac� vi� es team to in-

clude an opening and closing

ceremony with bronze, silver

and gold medals given to the

winners of the different events.

Even more impressive than the

2

“Over 1,100par� cipants competed in82 games”

Spruce Creek Golf & Coun-

try Club is an ac� ve adult

community with 3,250

homes in Summerfield, FL

and over 6,000 residents

that vary in ages from 55

and up. Like most 55+ com-

muni� es the associa� on

staff and Board are chal-

lenged with keeping the

residents ac� ve and healthy

which makes it extremely

important to create and

maintain a lifestyle with a

broad range of ac� vi� es

and events. To meet that

challenge Spruce Creek

staff has developed over

115 ac� vity groups

throughout the years and

maintains a full calendar of

events.

Another challenge for 55+

communi� es is to con� nu-

ally adapt to the ever

changing demographic and

aging of residents.

11

Doug Harrier, Director of Leland’s North East Division, has been promoted to Vice Presi-dent. Doug is a Licensed Community Associa� on Manager with over 30 years of experience in business management including: Property, Associa� on, Long Term Care, Hospitality Management and previously owned his own company. Doug has been with Leland since2004 and held the posi� on of Director of Manager Development prior to taking responsibil-ity for Leland’s North East Division in 2006. Under his guidance the Jacksonville Divisionhas grown to encompass the area from Flagler Beach to the Georgia border. Doug holdsthe CMCA (Cer� fied Manager of Community Associa� ons), AMS (Associa� on Management Specialist), and PCAM (Professional Community Associa� on Manager) designa� ons from the Community Associa� on Ins� tute (CAI). Doug has been a curriculum provider and in-structor for Na� onal Business Ins� tute and is cer� fied by the State of Florida to teach ac-credited Board Cer� fica� on Classes.

Lisa Dixon Bogolub, Director of Leland’s Tampa Division, has been promoted to Vice Presi-dent. Lisa is a Cer� fied Community Associa� on Manager with a degree in Management from the University of Florida. Lisa has 15 years management experience and was the busi-ness development manager for two major execu� ve suite franchises and commercial leas-ing companies prior to becoming Director of the Tampa Bay Division at Leland in 2005. Lisahas served as Vice-President of the Suncoast Business Alliance Group, is an ac� ve member of the Suncoast Chapter of CAI (Community Associa� on Ins� tute) and the Execu� ve Direc-tor of the non-profit organiza� on, KGD Founda� on. Lisa manages associa� ons in Hills-borough and Pinellas Coun� es and is responsible for the overall opera� ons of the Tampa Division.

Martha Ledford, Director of Leland’s Ocala Division, has been promoted to Vice President.Martha has been a Licensed Community Associa� on Manager with the State of Florida since 2004. She has been in the Associa� on Management industry for over 15 years and holds the Cer� fied Manager of Community Associa� ons (CMCA) designa� on from the Com-munity Associa� on Ins� tute (CAI). Martha is also a cer� fied instructor by the State of Flori-da to teach accredited Board Cer� fica� on Classes and holds various Na� onal Recrea� on Designa� ons. Prior to joining the Leland Management team in 2011, Martha held the posi-� on of Vice-President for an Associa� on Management Company based in Lake County, Florida that specialized in the development, transi� on and management of Ac� ve Adult 55+ communi� es. Martha manages associa� ons in Marion and Lake Coun� es and is re-sponsible for the overall opera� ons of the Ocala Division.

Leland Announces New V.P. Promo� ons

We are pleased to announce that three Leland Division Directors havebeen promoted to Vice President.

The Leland family gets the opportunity

to work with people they may not get to

work with on a regular basis. This

strengthens the working rela� onships

between team members long a� er the

event is over. Team members return

from this event feeling refreshed and

posi� ve about their working environ-

ment which carries through when they

are comple� ng their daily tasks. These

team building and training ac� vi� es

throughout the year are part of what

has made Leland the “Best Place to

Work” for five consecu� ve years.

In the past, many companies encour-

aged a compe� � ve, non-coopera� ve

environment. By shying away from this

model, employers can see tremendous

increases in employee happiness, com-

munica� on, crea� vity, and produc� vity.

Leland Management knows that it takes

a team to get a job done and by pro-

mo� ng a unified workplace Leland en-

sures that the team has the tools they

need to shine.

Many studies have found how team

building ac� vi� es and events can pro-

mote a be� er working environment

with more effec� ve employees. By en-

couraging coopera� ve projects, compa-

nies may begin to see many benefits.

Teamwork in the workplace fosters cre-

a� vity, encourages dynamic communi-

ca� on, and blends mul� ple skill sets to-

gether to approach common problems.

Leland Management understands the

importance of training and team build-

ing ac� vi� es. In addi� on to team bowl-

ing ou� ngs and holiday potlucks, Leland

hosts an annual corporate training

event at an offsite loca� on. This event

brings employees from different depart-

ments and divisions together for three

days to learn new informa� on and work

together to solve various challenges.

2011 - 2015Orlando Business Journal

Best Places to Work

10

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We Want to Hear from You!

Does your community have a story or photos of an event you would like to share? Send usyour photos and stories to socialmedia@lelandmanagement.com and check us out onFacebook, Twi� er, LinkedIn, and WordPress.

Grand Haven Master and Avalon Park celebrated Easter

with their residents at the Annual Easter Egg Hunt.

Over 10,000 eggs were stuffed with prizes and candy

and strewn across the community parks.

A surprise visit from the Easter bunny was a highlight

for many of the children in a� endance, and many of

the parents who were able to skip the annual trip to the

mall to have their child’s picture taken with the Easter

bunny.

WELCOME

WAGON

◊ Cherryridge

◊ Cedar Lakes

◊ Osprey Residential

◊ Aliki Townhomes

◊ Royal Troon

◊ Via Paradisus

◊ Storey Park

◊ Highlands at Summer-lake Groves

◊ Roses Bluff

◊ Grandefield

◊ Enclave at Forest Lakes

◊ Artisan Lakes

◊ Woodbridge Lakes

◊ Harbour Royale

◊ Cottages of Argyle

◊ Covenant Cove

◊ Bentley Green

◊ Villas at Somerset

◊ Oaks at Moss Park

◊ Solvino at Lavina

◊ Tanglewood

◊ Chartres Gardens

◊ Wyndham Lakes Estates

◊ Golfview at HuntersCreek

3

• Angela Evans named Rising Star of 2016

• Tracey Clement named Shining Star of 2016

• Janet Henderson won the “Leading the Way” award 2016

• Venessa Ripoll won the “Above and Beyond” award 2016

• Lisa Weathers won the “Leland World of Difference” award 2016

• April Kaiser earned the CMCA designa� on

• Amanda Whitney earned the CMCA designa� on

• Doug Harrier promoted to Vice President

• Martha Ledford promoted to Vice President

• Lisa Dixon-Bogolub promoted to Vice President

• Holly Connell promoted to Assessments & Billing Group Manager

• Melanie Vidal promoted to Assessments & Billing Group Manager

• Kent Taylor promoted to Senior Community Associa� on Manager

• Josh Panagos, Mark Michalek, Venessa Ripoll, Debbie Pearlman andLauren Waite were named Super Stars.

Florida’s naturally subtropical region

combined with climate change and a

spike in our state’s popula� on, has

resulted in a water crisis that is

reaching dangerous levels. In Cen-

tral Florida the threat is very real;

roughly 90% of the region’s potable

water is harvested from the Floridan

Aquifer, a finite resource. The Cen-

tral Florida Water Ini� a� ve says that

Florida is using as much water as it

safely can from the supply and is

taking as much water as the Aquifer

has to give. This begs the ques� on,

what can we do to meet our com-

munity’s needs while leaving the

smallest footprint possible on our

water supply?

Roughly 3,000 gallons are spent wa-

tering each golf course in the U.S.

every day and the average Floridian

consumes 124 gallons of water per

day, half of which is used for irriga-

� on purposes. Obviously finding a

more sustainable means of irriga� on

is a step in the right direc� on to-

wards allevia� ng the stress we put

on our water supply.

Lakes of Mount Dora is a new 575

acre housing development located

in North Lake County that is leading

the charge in terms of water conser-

va� on. Lakes of Mount Dora’s

planned unit development

agreement requires that the devel-

opment use the lowest quality of

water available for landscaping

and irriga� on. To meet the terms

of this agreement the community

was designed with a central irriga-

� on system that uses reclaimed

water from the City of Mount Dora

as the primary source for irriga� on

of 183 landscaped acres through-

out the community. To supple-

ment the reclaimed water supply,

a series of interconnected reten-

� on lakes were created. These

lakes total 178 acres in surface and

are strategically placed within the

development. The final design

demonstrates a water balance that

is sensi� ve to the groundwater

recharge area. Recharge is the pri-

mary method in which groundwa-

ter re-enters an aquifer.

Lakes of Mount Dora currently has

over 800 irriga� on zones and 16

controllers. Once the community is

fully developed there will be over

2400 zones and 24 controllers. A

master irriga� on distribu� on sys-

tem, connected directly to the re-

claimed water from the City of

Mount Dora, is used to supply the

irriga� on water to the community.

Two booster pump sta� ons with a

Combined 2,650 gallon per minute

capacity are used to both boost and

balance the system pressure and

maintain a steady delivery of water

throughout the system. The commu-

nity installed central filters to main-

tain the quality of reclaimed water

that is distributed to the individual

zones. Addi� onally, zone pressure

regulators were installed to prevent

over-spraying and fogging in an

effort to ensure each gallon is used

efficiently.

The Associa� on retains a full-� me,

trained irriga� on specialist on staff

who manages and maintains the sys-

tem including programming the cen-

tral irriga� on system computer, ana-

lyzing daily reports, providing

maintenance services, and monitor-

ing the pump sta� ons.

9

The computerized central irriga� on

system u� lizes a PC based so� ware

package that makes control of a

large scale irriga� on system afford-

able, usable and comprehensible.

The so� ware contains interac� ve

map graphics that communicate

with each of the 24 controllers. The

controllers then communicate with

each zone and the individual valves

in those zones. This comprehensive

system puts the Lakes of Mount

Dora irriga� on specialist in com-

plete control of wide-area watering

opera� ons.

Lakes of Mount Dora also handles

all of the irriga� on for residen� al

lots and commercial areas. Edu-

ca� ng and engaging the residents

on water conserva� on tac� cs is cru-

cial to the success of the program.

Although water conserva� on is re-

ceiving increased a� en� on

throughout the state, the topic is

not new to the St. Johns River Wa-

ter Management District. Water

supply u� li� es in the district are

required to develop programs for

the use of reclaimed water and all

consump� ve use permit holders are

held to the same standards of

efficiency. New strategies and tech-

nologies were developed to bolster

water conserva� on in the region,

including the district’s residents.

Lakes of Mount Dora also takes

steps to spread water conserva� on

awareness throughout the commu-

nity via frequent posts on the com-

munity intranet. All residen� al

plan� ngs are low to medium water

users and bark mulch is used to aid

in soil moisture reten� on. The

Home Owners Associa� on sets the

irriga� on watering days, � mes and

amounts. The watering schedule is

split evenly over a Sunday to Satur-

day schedule to ensure a balanced

applica� on. The community main-

tains excellent communica� on with

the City to account for changes in

seasonal availability, maintenance

and/or down� me of the reclaimed

water supply. Any community that

is not fully developed should also

maintain communica� on with the

developer to coordinate irriga� on

and landscaping for future phases.

Lakes of Mount Dora Community

Associa� on Manager Cindy

Pierson commented saying

“Having a good system with the

right staff and suppliers elimi-

nates problems in the future and

provides the community with a

good looking landscape while

responsibly using our scarce wa-

ter resources.” Lakes of Mount

Dora was awarded the Florida

Communi� es of Excellence

Trendse� er and Disaster Prepar-

edness Awards in 2014 for their

proac� ve and innova� ve ap-

proach to water conserva� on.

“The average Floridianconsumes 124 gallons of

water per day, half ofwhich is used for irriga-

� on purposes.”

Leland Management con� nues to grow to support the needs of our clients. This quarter we welcomed the following team members:

● Denise Plavetzky ● Doris Myers ● Jose Jauregui ● Christy Ronduelas ● Lori Marcano ●

● John Womack ● Maria Martinez ● Cindy Kramer ● Kim Whittemore ●

● Kelly Ard ● Elizabeth Jimenez ● Allyson Veazey ● Salena Ibrahim ● Sheree Shearey ●

● Blanca Heinsen ● Angela Fryfogle ● Michael Lanosz ● Debra Paradis ● Debra Loehr ●

● Walt Davidson ● Carla De Yorgi ● Sam Gatch ● Sylvia Nival ● Nina Woods ●

● Thomas Leary ● Jennie Byram ● Doris Collins ● Lavonda Harris ● Enid Perez ●

Q. “Why should an associa� on adopt an architectural review process?”

Having architectural guidelines in an associa� on not only ensure that the community will remain a� rac� ve, it also helps preserve the value of each property. The chosen method to uphold the architectural guide-lines of an associa� on is to have an architectural review process. The process allows homeowners to adequately explain their plans and forthe plans to be measured against the established standards outlined inthe governing documents. This process guarantees that the community

will maintain a uniform and welcoming appearance for years to come.

This answer brought to you by Hayley Pena, Architectural Review Department

Leland Management

5

Did you know...

• Florida is home to 26,890 Condo Associa� ons comprised of 1,505,725 units

• Florida is home to 12,898 Home Owners Associa� ons comprised of 2,587,294 units

• Florida has 15,161 Licensed Community Associa� on Managers

_________________________________________________________________________________________________________________

Many Homeowner Associa� ons have requirements for the storage of trash and recycle bins which o� en in-

clude that the bins be stored in a garage or “out of view of the community” on non-pickup days. While it isn’t ap-

pealing to see these carts out in the neighborhood, it can certainly be frustra� ng to take up valuable parking space

in your garage to store garbage bins.

Tradi� onally, the more stringent language for trash and recycle storage appears in the adopted Rules and Regula-

� ons and not as specific language appears in the Declara� on and CCR documents. In the majority of cases, the

Rules can be changed by the Board of Directors through a no� ce process. Some Associa� ons have adopted lan-

guage to allow owners to create an L shaped storage area on the side of the house bordered by fence panels. An-

other recommenda� on for addressing the storage issue is to consider alternate storage on the side of the home

shielded by landscape. Boards should take care to ensure the newly adopted rules contain specific criteria on what

is allowed in terms of size, type, and placemen in order to maintain a favorable overall appearance of the communi-

ty.

If this is an issue for your associa� on, consider reviewing your documents and adop� ng a workable solu� on that

retains the integrity of the community.

There is a new frustra� on amongst Homeowners and Associa-

� ons due to the automa� c distribu� on of larger recycling bins in

areas that previously used the smaller bins. While the dimen-

sions of the bo� om of the carts are similar to the smaller bins,

the shear bulkiness is crea� ng parking and storage issues for

many owners. Some Florida coun� es have a smaller version of

the new larger sized bins available upon request, but that

doesn’t totally solve the storage issue.

6

Testimonial“Just wanted to take a moment to tell you what a fantas� c job Leland is doing. Our CAM is consistently on the

ball and always very flexible and works hard to please the members. Today we completed an inspec� on of the community and everyone was blown away with how great the ameni� es look.”

7

King’s Ridge Expands Clubhouse

Caliber WebIn conjunc� on with Leland’s new management so� ware, Caliber, Leland is launching a

private web portal for residents. This portal allows owners to view homeowner infor-

ma� on, account balances and ledgers, compliance viola� ons, maintenance issues and

associa� on documents. Board Members will have addi� onal features including viewing

invoices and community-wide, real- � me delinquency, compliance and maintenance

reports.

The Caliber Web Portal will also have integrated payment methods for echeck and cred-

it card processing. Coupons mailed with paper checks will s� ll be accepted, as well as all

ACH payments.

As communi� es transi� on to Caliber they will be given access to the Caliber Web Portal

through the resident portal on Leland’s corporate website.

We believe this portal will be very convenient for our owners to have online access to

their account informa� on and will provide a new level of transparency.

The King’s Ridge clubhouse is approximately 20 years old. Two years ago, the Board of Direc-

tors sought recommenda� ons from the Capital Improvement Commi� ee to enlarge the East

Wing area in an effort to create a mul� -purpose social and recrea� onal area to accommodate

the community’s growing number of clubs, groups and ac� vi� es. In addi� on, a conference

room was needed to accommodate the 15 member Board of Directors and other group

mee� ngs.

In late January of 2016 renova� on of the East Wing was completed. An addi� on was added on

to the back of the clubhouse to accommodate a maintenance/storage room. A game room

was added to house four new pool tables, a WII game system as well as a small social area.

They now have a large mul� -purpose area which can accommodate two medium or one large

group to play cards, games, hold seminars and more. This room has a movable wall that al-

lows the space to be split in two sec� ons, each with their own big screen televisions. Also add-

ed were a kitchen, si� ng area, library and several si� ng areas throughout.

The newly constructed and decorated East Wing will bring many years of enjoyment to the

residents as well as give Kings Ridge a compe� � ve edge for resales. Kings Ridge Community

Manager, Kim Myers, says they “are now ready to start renova� ng the rest of the building!”

6972 Lake Gloria Blvd

Orlando, FL 32809

407-447-9955 ph

407-447-9899 fax

www.LelandManagement.com

Orlando - Jacksonville - Rockledge - Ocala - St. Augustine - Clearwater - Clermont - Orange ParkVolusia - Palm Coast - Amelia Island - Satellite Beach - Eustis - Sarasota -Tampa

12

Go-To Gardening Tips for Spring

Prepare Your Lawn for SpringRake the lawn to remove any dead growth and winter debris. This helps bring light and air to the soil level,encouraging the grass to grow. Re-seed bare patches of the lawn.

Weed Young Spring WeedsAny weeds which appear in your garden beds will be easiest to pull now, as the roots are s� ll shallow. Cov-ering bare spots with mulch or ground cover will minimize the emergence of new weeds.

Clear Drainage DitchesLeaves and debris gather in drainage areas over the winter. Now is the � me to ensure that the spring rains will have adequate runoff. Spring seedlings grow best in soil that drains well. Because vegeta� ve growth is at a low point in the early spring, this is the easiest � me of the year for clearing draining ditches.

Prune and Shape Woody OrnamentalsEarly spring is the best � me to shape evergreen hedges with a light shearing and to rejuvenate old vines and shrubs with a sever pruning. It is also the � me to trim and shape shrubs that flower in the summer and fall.

Start New Plants by Dividing Clumping PerennialsEarly spring is the ideal � me to put propaga� on techniques to work. The primary method of propaga� on in early spring is dividing perennials. To divide a large clump, place the � nes of two garden forks back-to-backin the center of the clump. Drive the � nes into the clump and pull apart un� l the clump splits in two. Plant the new clumps immediately to ensure healthy, robust growth.