leicester college

EMPLOYERS GUIDE TO TRAINING 2014/15

TRAINING FOR ALL INDUSTRIES

UNLEASH YOUR POTENTIAL

leicestercollege.ac.uk

WELCOME

Whilst every care has been taken to ensure that all of the information contained in this publication is accurate at the time of printing, Leicester College is continually evaluating its services to meet the needs of its learners and employers. As a consequence, training, fees, timings, resources and facilities may be subject to change without prior notice. Please visit our website leicestercollege.ac.uk for the most up-to-date information.

This publication is available in accessible formats eg, large print, Braille and audio. In addition, the College can help with the translation and understanding of the information contained in this publication upon request.Please call our Customer Service Centre on 0116 224 2240.

Welcome to Leicester College, one of the largest and most successful colleges in the UK. We work with thousands of local and national companies every year, providing training tailored specifically to the needs of their staff.

All of our business customers benefit from the support of our specialist team of Training Consultants, Business Delivery Managers and Trainer Assessors.

They will work closely with you to make sure we provide the training that you and your staff need to enhance your business success. We have a wide range of partners including De Montfort University and other universities, so we can offer training across all industry sectors.

We are proud to have established an excellent local and national reputation and have received many awards and quality marks. We are members of three National Skills Academies and also the Peter Jones Enterprise Academy. These national accreditations are a mark of excellence in providing training for businesses.

We are only a phone call or email away, so please don’t hesitate to contact us on 0116 224 2240 or [email protected] to discuss how we can support you and your business.

Verity Hancock, Principal

Our MissionTo enable people, communities and businesses to develop their skills and realise their ambitions.

We believe in Learning for Success

Our GoalExcellent learning and teaching. Outstanding success.

Our Values• Raising aspirations, achieving ambitions.• Delivering excellence in teaching, learning

and support.• Advancing equality, diversity, and inclusion.• Working together to achieve the best results.

College Aims

Successful Learners• Continually improve teaching, learning and support, leading to successful outcomes for learners.• Promote positive progression by learners at all levels.• Deliver innovative and responsive services for businesses.

Investment• Attract and develop high performing staff.• Maintain first-class facilities and an advanced IT

infrastructure that support outstanding teaching and learning.

• Maintain a sound financial base and outstanding value for money.

Innovation• Adapt the curriculum to anticipate, stimulate and meet changing demand.• Seek out opportunities to transform and improve how

we work.

Call 0116 224 2240 for further information or visit leicestercollege.ac.uk2 3Is your workforce eligible for ESF free training? See page 4 for details

Thursday 27 November 2014, 1pm to 8pm Tuesday 22 January 2015, 4pm to 8pm Saturday 7 March 2015, 11am to 2.30pm

Higher Education FairsTuesday 23 October 2014, 10am to 2pmThursday 25 October 2014, 10am to 2pm

For more information please visit www.leicestercollege.ac.uk

EMPLOYER OPEN DAYSDON’T

FORGET

Looking for an apprentice?At Leicester College we make it our priority to help you find the right apprentice. Find out more about our recruitment services or our apprenticeship careers fairs.

Please call 0116 224 2240

Let us help

Traineeships are innovative programmes created to support your business recruit and train young people. The focus of Traineeships is to develop these young people to become successful Apprentices or employees within your business.

Traineeships are flexible programmes from 6 to 8 weeks, which are targeted at 16 to 24 year olds.

All training costs are met by government funding.

The College and employer can design the Traineeship programme to suit your business requirements, which

would include the essential core of a high quality work placement, English and maths, and upskilling the young person in team working. The training will consider both the business and individual’s requirements and desired successful outcomes.

You could be eligible for a Grant of £1500 if your trainee progresses on to an Apprenticeship within your organisation.

Traineeships are a stepping stone to future success for young people and businesses.

ESF

TRAINEESHIPS

ESF FREE TRAINING

Welcome 3

ESF Free Training 4

Traineeships 4

Guide to Qualifications 6

Which is the Right Training? 7

Training for all Industries 8

Business and Customer Service 10

Equality and Diversity 24

First Aid 26

Health and Safety 30

Information Technology 36

Leadership and Management 46

Marketing 58

Skills for Life 62

Training Index 64

Work Experience 66

24+ Advanced Learning Loans 67

Apprenticeships 68

Higher Apprenticeships 68

Enhanced Recruitment Service 69

Apprenticeship Training Agency (ATA) 69

Commercial Services 70

Employer Charter 71

Terms and Conditions 72

Training Booking Form 73

Employer Open Days 75

CONTENTS


Call 0116 224 2240 for further information or visit leicestercollege.ac.uk 1Is your workforce eligible for a 24+ Advanced Learning Loan? See page 10 for details

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DurationThis is a one day course.

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HOSPITALITY AND FOOD




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ENGINEERING AND MOTOR VEHICLE




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CARING PROFESSIONS AND PHARMACY




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TEACHINGAND LEARNING




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HAIRDRESSING AND BEAUTY THERAPIES



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CONSTRUCTIONEMPLOYERS GUIDE TO TRAINING 14/15



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SPORTAND LEISURE




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PERFORMING ARTS AND MUSIC TECHNOLOGY




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PRINT AND MEDIAEMPLOYERS GUIDE TO TRAINING 14/15


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PERFORMING ARTS AND MUSIC TECHNOLOGY


EMPLOYERS’ GUIDE TO TRAINING 2014/15


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FASHION AND FOOTWEAR




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RETAIL ANDWAREHOUSING


If you would like more information about other industry sectors, please visit our website leicestercollege.ac.uk where our sector specific guides are available to download. If you would prefer a printed version please contact us by telephone on 0116 224 2240 or email [email protected]

Easy, flexible and free training for Leicestershire businesses with 250 staff or less

For more information please call 0116 224 2240 or visit www.leicestercollege.ac.uk

Benefits to your Business• Increase profitability• Improve productivity and effectiveness• Save costs and improve efficiency• Flexible choice of training and delivery• Training on your site• Improve staff skills• Increase employee motivation and retention• Free of charge

Develop your employees to improve their existing skills and knowledge through learning in the work-place. This training is fully funded by the European Social Fund (ESF) so there is no cost to your business.

Benefits to your employees• Learn new and relevant skills• Improve your performance• Increase your personal

development and career prospects

• Progression opportunities onto apprenticeships and accredited training

free

training for

your staff*

* Eligibility crit

eria

apply

Do you have a skills gap within your workforce?Traineeships might hold the answer.

If you are interested in working with us in partnership to find out how Traineeships can deliver a real difference to your business please call us on 0116 224 2240 or email [email protected]

Note: An Award, Certificate or Diploma may be achieved at any level, please refer to the Guide to Leicester College Qualifications available at http://www.leicestercollege.ac.uk/courses/course-advice/guide-to-qualifications/

Level

8Level

7

Level

5

Level

4

Level

3

Level

2

Level

1

EntryLevel

Fou

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Learn

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Doctorate

Masters Degree

Higher National Diploma (HND)

Education and Training Award

Postgraduate Certificates and Diploma

Higher National Certificate (HNC)

BTEC Level 3 National Award/Certificate/Diploma

and Extended Diploma

BTEC Professional Award

AS/A2 Levels

Level

6 Bachelor Degree Graduate Certificates

and DiplomaPGCEHonours Degree

Foundation Degree

Higher Apprenticeship (Year 1)

Higher Apprenticeship (Year 2)

Advanced Apprenticeship

Education and Training Diploma

Professional Development Diploma (PDD)

Education and Training Award

Vocational Certificate of Education (VCE)

NVQ Level 4

Access to Higher Education

NVQ Level 3

VRQ Level 3

Entry Level 1, 2 and 3

Certificates

BTEC First Certificate and Diploma

BTEC Award/Certificate and Diploma

English for Speakers of Other Languages

(ESOL)

Certificate in Adult Numeracy/Literacy

VRQ Level 1

Intermediate Apprenticeship

GCSE grades D to G

VRQ Level 2

GCSE grades A* to C

Functional Skills

Functional Skills at Entry Level (English, maths and ICT)

Pre-Accessto Higher Education

BTEC Introductory Certificate/Diploma

Entry Level BTEC Award/Certificate/

Diploma

Skills for Life (English and Maths)



NVQ Level 2

NVQ Level 1

ESOL

ESOL

GUIDE TO QUALIFICATIONS


Level

8Level

7Level

6Level

5Level

4Level

3Level

2

Foundation Learning

Recognises leading experts or practitioners in a particular field.

Appropriate for senior professionals and managers who can demonstrate a high level of specialist professional knowledge.

Appropriate for people working as knowledge-based professionals or those in management positions dealing with complex problems and situations.

Involves the demonstration of high levels of knowledge and work expertise, and competence in managing and training others.

Appropriate for people working in technical and professional jobs and those who manage and develop others.

Appropriate for people wishing to go to university, working independently or supervising and training others.

Appropriate for many job roles. Involves building knowledge and skills in relation to a subject area of work.

Involves activities which relate to everyday situations and may be linked to job competence.

Involves building basic knowledge and skills across all occupations.

Short and/or

BespokeTraining tailored to your needs.

This table explains the qualifications offered within this Guide. It provides examples of which employees would benefit from which training.

WHICH IS THE RIGHT TRAINING?

This section contains information on training which is relevant to professionals working in all sectors of industry.

These training opportunities, which include Health and Safety, IT and customer service, complement training specifically designed for each sector.

More information on training that is directly related to your industry can be found in our individual Sector Specific Guides.

For more information or to discuss your organisation’s training needs, call 0116 224 2240 or email [email protected]

TRAINING FOR ALL INDUSTRIES

Bespoke Training

We can tailor our training to suit

your needsWe have a dedicated team of training professionals who can create/tailor any training to your specific

business requirements. We can deliver training at your preferred location, and customised to your exact needs.

To find out more call us on 0116 224 2240 or email [email protected]


Call 0116 224 2240 for further information or visit leicestercollege.ac.uk10

A trained confident workforce is at the heart of any successful business. Staff that are trained in current business, customer service and accounting techniques provide a valuable infrastructure for all businesses.

Our industry experienced business, customer service and accounting trainers deliver flexible training programmes which can be delivered in the workplace. Our training has been designed to ensure individuals are trained in current business and accounting practices, utilising industry standard software and packages.

We are also a member of the Peter Jones Enterprise Academy which can help support your employees with developing new entreprenurial ideas.

We can provide training programmes suitable for new recruits, through to programmes to develop the skills and potential of existing employees.

BUSINESS AND CUSTOMER SERVICE

11Is your workforce eligible for ESF free training? See page 4 for details

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Accountancy

Apprenticeships

An Apprenticeship is a work based training programme which allows employees to complement the skills that they learn, develop and use within the workplace with theoretical knowledge gained at College.

Training outcomesOn completion employees will achieve:• a NVQ in their chosen occupation (NVQ Level 2 for

Intermediate Apprenticeships and NVQ Level 3 for Advanced Apprenticeships and NVQ Level 4/5 for Higher Apprenticeships)

• technical certificates relevant to their occupation and level of work

• Functional Skills in English and maths• workplace Health and Safety knowledge.

AssessmentAssessment is undertaken in the workplace and at College. Employees should demonstrate competence across various work-based tasks and compile a portfolio of evidence.

Accountancy (AAT) Intermediate Apprenticeship

Course Code: C2410 Fees: 1 Start Date: Any time through the year Level: 2

What is the training about?This training is designed to increase the employee’s existing manual accountancy skills and develop accounts to understand the needs of the organisation, customers and sector in which they operate.

Who should attend?Employees must be currently in post within the sector.

Duration12 to 24 months depending on the employee, though 18 months is the average programme length.

ProgressionSuccessful employees can progress onto the Advanced Apprenticeship in Accountancy.

Accountancy (AAT) Advanced Apprenticeship


What is the training about?This trains accountants who work for accountancy firms or in finance divisions within other organisations to Level 3.

Who should attend?Employees should be employed either as a trainee accounting technician or assistant accountant.

Duration18 to 24 months depending on the employee.

ProgressionSuccessful employees can progress on to the Level 4 Higher Apprenticeship in Accountancy or Foundation Degree in Accounting.

Accountancy Higher Apprenticeship

Course Code: C2418 Fees: 1 Start Date: Any time through the year Level: 4/5

What is the training about?During this training you will study for the Level 4 AAT Accounting Diploma part time in College, while spending the remainder of the week in the work place.

Who should attend?Employees need to be aged 16 or over and hold five GCSEs at grade C or above, including English and maths. Employees will need to have completed a Level 3 accounting qualification or have relevant equivalent experience.

Duration12 to 18 month duration depending on the employee.

ProgressionEmployees could progress to full membership of the Association of Accounting Technicians and then complete an accounting qualification with a chartered body such as the ACCA. Progression could be employment as an accounts clerk, credit control assistant, finance assistant or purchase ledger clerk in any type of business or industry.

ESFFree

training

Impact Ducting is a company that has embraced its partnership with Leicester College. In addition to recruiting and training apprentices, they also train their other staff in Business and Customer Service, amongst other courses.

Darren Robinson, Managing Director for Impact Ducting said the benefits of training their staff are twofold.

“Having better trained staff is obviously very beneficial and good for the company as it helps increase productivity. Also, from an individual level, I have seen members of my staff grow in self-esteem. They are more self-confident by going through the programmes and courses offered by Leicester College.”

“We are delighted to congratulate Impact Ducting on winning the Newcomer SME of the Year Award at the National Apprenticeship Awards Regional Final.”

Impact Ducting Business and Customer Service

1 Costs for training with this symbol are dependent on employee’s age.

Please call 0116 224 2240 for more details.

About our fees


Business Administration

Apprenticeships

An Apprenticeship is a work-based training programme which allows employees to complement the skills that they learn, develop and use within the workplace with theoretical knowledge gained at College.


Intermediate Apprenticeships, NVQ Level 3 for Advanced Apprenticeships and NVQ Level 4/5 for Higher Apprenticeships)


• Functional Skills in English, maths and ICT• workplace Health and Safety knowledge.


Business Administration Intermediate Apprenticeship


What is the training about?The training consists of a Diploma in Business and Administration, Functional Skills English, maths and ICT at Level 1.

Who should attend?Employees will need to be working in an administrative position.


ProgressionAfter successful completion of this training employees can then progress to an advanced apprenticeship or to a position of more responsibility within your organisation.

Business Administration Advanced Apprenticeship


What is the training about?The training consists of a Diploma in Business Administration and Functional Skills maths, English and ICT Level 2.

Who should attend?Employees will need to be employed in business administration and have some experience in the field. Employees may have already completed an Intermediate Apprenticeship.

DurationTwo years.

ProgressionEmployees could progress to the Higher Apprenticeship in Business Administration which incorporates the HNC Diploma in Business or the Higher Apprenticeship in Innovation and Growth. Employees may be able to progress in their careers to roles including office manager, administrator, team leader, personal assistant or a wide range of managerial roles within business.

Accounting AAT Diploma (Evening)

Course Code: C0192 Fees: 3Start Date: 2 September 2014 Level: 3

If your employee is aged 24 or over, 24+ Advanced Learning Loans are available. Please see page 67 for further details.

What is the training about?This diploma is a professional and well recognised accounting technician qualification, providing a practical approach to accounting work. During their studies employees will be required to study the following subjects: financial accounts, prepare profit and loss balance sheet, prepare costs and revenue reports, prepare cash flow forecast, prepare VAT returns, apply professional ethics in accounts and finance, use spreadsheets in accounting and finance. Employees may also be required to undertake Functional Skills IT and English as part of their chosen path of study.

Who should attend?It is aimed at employees who are seeking a professional and well recognised accounting technician qualification, providing a practical approach to accounting work.

Training outcomesEmployees will be competent to work as a financial accountant, an assistant financial accountant, a purchase ledger clerk, a sales ledger clerk or a general accounts clerk.

DurationSix hours per week in the evenings for 38 weeks.

AssessmentAssessment is through a mixture of examinations and continuous assessment.

ProgressionEmployees who have successfully completed AAT Level 3 can progress on to: AAT Level 4, a university degree such as an ACCA (Association of Chartered Certified Accountants), ACA (Association of Chartered Accountants) or a CIMA (Chartered Institute of Management Accountants) training.

Association of Chartered Certified Accountants (ACCA) Advanced Diploma

Course Code: C3269 Fees: 3Start Date: 2 September 2014 Level: 4


What is the training about?The ACCA Qualification is designed to provide the accounting knowledge, skills and professional values. There are six fundamental units comprising financial management, audit and assurance, financial reporting, taxation, performance management and corporate and business law.

Who should attend?It is aimed at employees who have already achieved the knowledge papers either by successful completion or exemption.

The Level 4 AAT Diploma or equivalent qualification or completion of a Finance Degree gives exemptions from the first three papers.

Training outcomesEmployees will be competent to work as a part qualified Accountant and will help you to build a successful career across all sectors making a valuable contribution to your organisation, whether in the public or private sector.

DurationOne day per week for 18 months.

AssessmentAssessment is through examinations.

ProgressionSuccessful completion at this level will allow you to progress onto Level 7 of the course (Professional Papers).

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93% of employers said that training had positively impacted their business

(Employer Survey 2014)

Business and Professional Administration Higher Apprenticeship

Course Code: C2419 Fees: 1 Start Date: Any time through the year Level: 4/5

What is the training about?During this training you will study for the Level 4 Diploma in Business Administration (QCF) in the workplace, while attending College to study for the HNC Diploma.

Who should attend?Employees will need to be aged 16 or over and have 5 GCSEs at Grade C or above, including English and maths. Employees will need to have completed a business/administration related qualification at Level 3 or have relevant equivalent experience.

DurationTwo years.

ProgressionEmployees could progress to various specialist training or onto a general business or management degree programme, or roles such as office manager, executive personal assistant, administration team leader or customer service manager.


3 For training marked with this symbol, the price will depend on the funding available.


About our fees

Missed a start date?It’s never too late. Call 0116 224 2240 for further course dates.


Accurate Minute Taking Certificate

Course Code: C0242 Fees: £120 Start Date: Any time through the year Level: 2

What is the training about?This training has been designed to equip those who minute meetings with the techniques, skills and confidence to prepare agendas, take accurate minutes and organise meetings.

Who should attend?This training is suitable for employees who would like to become more confident in taking minutes at meetings.

Training outcomesDelegates will be able to fulfil the role of minute taker, effectively prepare for meetings, follow the accepted format for writing minutes, use active listening techniques, produce an accurate set of minutes and gain approval and circulation of action points.

DurationOne day (the training can be delivered as two half days).

AssessmentEmployees will receive a College Certificate of Attendance.

ProgressionDelegates can progress to any business-related NVQ or VRQ programme such as ILM, Business Administration or Customer Service.

Principles of Business Administration Certificate


What is the training about?A mixture of mandatory and optional units is included, which employees must complete to achieve the overall qualification. The mandatory units cover generic knowledge which is needed for administrative roles, and the optional units allow the employee to specialise according to their own areas of interest.

Who should attend?This qualification is suitable for those employees who wish to gain knowledge of administration.

Training outcomesTo achieve the Level 2 Certificate in Principles of Business and Administration, the employee must complete a minimum of thirteen credits: 11 credits must be completed from the mandatory units and a minimum of two credits must be completed from optional units.

DurationAttendance will be a one week block.

AssessmentAssessment is by exams.

ProgressionThe course will enable delegates to progress on to the apprenticeship in Business Administration or if employed to an NVQ in Business and Administration.

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Principles of Business and Administration NCFE Certificate

Course Codes: C0788 Fees: £0Start Date: Any time through the year Level: 2

What is the training about?This distance learning course is delivered via a series of five workbooks and is offered on a roll-on roll-off basis and is suitable for those working in an administration role who would like to develop their business and administration skills. Who should attend?There are no academic requirements but attendees must be 19 and over and have lived in the EU for the past three years to qualify for funding.

Training outcomesThe course covers the following topics • principles of personal responsibilities and working in a

business environment • providing administrative services • managing information and producing documents • project management.

Duration16 weeks.

AssessmentAssessment is via coursework. Delegates are required to complete and return five work books, though these can be submitted via online assessment.

ProgressionOn completion of this course delegates could progress to a higher business related qualification or team leading at Level 2 or Level 3. This qualification will support delegates in their employment or to gain employment or promotion.

The economic contribution of Leicester College to the local business community in Leicester City and Leicestershire is £269.3 million per year.EMSI Economic Impact Values 2013

Business Administration Diploma


What is the training about?This training is aimed at employees who work as part of a team and ensure the provision of information and resources to others. Administrators need a broad range of skills to work efficiently and to help increase business productivity.

Who should attend?There are no formal entry requirements but employees must be in an administrative role within their organisation.

Training outcomesEmployees must complete a minimum of 45 credits – 21 from the following mandatory units: • communication in a business environment• principles of providing admininstration services• principles of business document production and

information management• understanding employer organisation• manage personal performance and development• develop working relationships with colleagues.

Employees then choose optional units relevant to their job role.

Optional units provide an opportunity to show understanding and skills in a variety of areas, including basic finance, IT and contributing to events.

DurationOne year.

AssessmentAssessment is continuous, employees will gather evidence from the workplace to demonstrate their competence.

ProgressionOn completion employees can progress to the Level 3 Diploma, if their job role allows, or to a position with more responsibility within the organisation such as a supervisory position.



About our fees

Distance

Learning





What is the training about?This training is designed to reflect the work of administration across a wide range of industries and types of organisations and for those with a high degree of autonomy and personal responsibility.

Who should attend?This training is aimed at employees who currently negotiate, supervise, manage and contribute to the running of an office.

Training outcomesTo achieve this training, employees must complete 58 credits – 27 from the following mandatory units:• Communicate in a business environment• Principles of business communication and information• Principles of administration• Principles of business• Manage personal and professional development.

Employees then choose optional units to suit their job role to add up to 31 credits.

DurationOne year.

AssessmentAssessment is continuous, employees will gather evidence from the workplace to demonstrate their competence.

ProgressionEmployees could progress to a Level 4 Diploma in Business and Administration or Foundation Degree, or to a role with additional responsibilities such as office manager, personal assistant or secretary.

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About our fees

95% of employers said that they would recommend Leicester College





What is the training about?This training is designed to reflect the work of administrative staff across a wide range of industries and types of organisations. It is for those who are working with autonomy and personal responsibility and who are developing, implementing and monitoring administrative services within their organisation.

Who should attend?There are no formal entry requirements for this training but employees need to be working in an administrative role.

Training outcomesFor the Level 4 Diploma, employees must complete a minimum of 57 credits: 18 credits from mandatory units which consists of: • Communicate in a business environment• Manage personal and professional development• Manage the work of an administrative function.• Resolve administrative problems

The assessor will help employees select the most appropriate optional units for their job role to comprise a total of 39 optional units.

DurationAbout one year, depending on the employee.

AssessmentAssessment is continuous, employees will gather evidence from the workplace to demonstrate their competence. ProgressionEmployees could move on to a Level 5 management qualification. Upon successful completion, employees can move to a higher level management/supervisory position within their organisation.

Business Higher National Certificate

Course Code: C0001 Fees: £2,000 per yearStart Date: 24 September 2014 Level: 4

What is the training about?It provides employees with a wide range of essential business skills intended to further career opportunities in the sector. The training consists of core and optional units which include: marketing principles, management financial resources and decisions, organisations and behaviour, business environment, aspects of contracts for business, and a research project.

Who should attend?Employees will need GCSE English at grade C or equivalent (without this they will be asked to complete a literacy test to the equivalent of GCSE). BTEC National Diploma/GNVQ Adv/AVCE in a related subject A2 qualifications. In addition we welcome applications from employees without these formal qualifications but with appropriate work experience.

Training outcomesEmployees will gain a comprehensive knowledge of the key elements of business management, plus the ability to apply their knowledge within the workplace.

Duration18 months.

AssessmentAssessment is continuous.

ProgressionEmployees may choose to progress to an HND top-up programme with the College which involves a further 12 months of study. Alternatively, they may choose to apply to progress on to a university for a top-up degree or progress onto the Higher Apprenticeship in Innovation and Growth. Employees could progress to a variety of interesting and worthwhile careers in accounting, financial services, personnel, public administration, retailing or sales and marketing.

Business (Top-up) Higher National Diploma

Course Code: C0004 Fees: £2,000 per yearStart Date: 24 September 2014 Level: 5

What is the training about?It provides a progression route for employees who already possess a Higher National Certificate (HNC) in Business and who want to achieve a Level 5 following this.

Who should attend?Employees will have already successfully achieved a Higher National Certificate in Business in order to apply for this programme.

Training outcomesUnits additional to the HNC are: business decision-making and business strategy, plus six optional units to be chosen from a variety of streams including finance, marketing, human resources and management.

DurationOne year.


ProgressionEmployees may progress on to further specialist Higher Education studies at university, such as a part-time degree or diploma in management studies.


Customer Service Intermediate Apprenticeship

Course Code: C2404 Fees: 1Start Date: Any time through the year Level: 2

What is the training about?This training will give employees insight into the importance of customer service and related policies and protocols.

Who should attend?Employees must already be in post in a customer service environment.


ProgressionSuccessful employees could progress on to an Advanced Apprenticeship or to a role with additional responsibility within your organisation such as customer relationship manager, customer team leader or supervisor.

Customer Service Advanced Apprenticeship


What is the training about?This training will enable employees to expand their skill set and knowledge in the field of customer service.

Who should attend?Employees should have experience in customer service and might have already completed an intermediate apprenticeship.


ProgressionUpon completion employees can move on to a Higher Level Apprenticeship programme in Business Administration or Leadership and Management. There are also related Further and Higher Education routes, such as foundation degrees. Employees could progress to roles such as senior customer service supervisor, customer service manager or other senior customer service related roles.

Customer Service KnowledgeNCFE Certificate


What is the training about?The course covers the key principles of good Customer Service. Who should attend?There are no academic requirements but attendees must be 19 and over and have lived in the EU for the past three years to qualify for funding.

Training outcomesThe course covers: understanding the organisation, prepare to deliver excellent customer service and communication in the customer service role. Employees are given 3 workbooks to complete and each one has an accompanying resource book.

DurationNine weeks via distance learning.

AssessmentAssessment is via coursework though this can be submitted via online assessment.

ProgressionThe qualification can be used towards the Level 2 QCF and Apprenticeship in Customer Service. Employees can use the knowledge gained from the course in their current role, for career progression and to gain employment.


About our fees

Customer Service

Apprenticeships

An Apprenticeship is a work based training programme which allows employees to complement the skills that they learn, develop and use within the workplace with theoretical knowledge gained at College.




• Functional Skills in English and maths• workplace Health and Safety knowledge.


If you are an employer looking to recruit an Apprentice, we can provide you with access to a pool of potential employees. Please call 0116 224 2240 for more details.

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94% of employers said that Leicester College gives a value for money service



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Teamworking Skills

Course Code: C2648 Fees: £18Start Date: Any time through the year Level: 4

What is the training about?The course provides delegates with an understanding of what makes an effective member of a team/service.

Who should attend?The course is of relevance to all careers that involve working in team situations/with groups of people.

Training outcomesAttendees will recognise and understand the strengths required to be an effective team worker, how different abilities and skills contribute to successful completion of tasks and objectives and how to evaluate their own contribution to a team – what works well and what could be improved on.

DurationOne day

AssessmentAssessment is continuous via coursework.


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Principles of Customer Service Education Development International Certificate


What is the training about?The aim of this qualification is to provide knowledge and understanding which underpins customer service skills and performance. This qualification is relevant to all occupational areas in which customer service is provided, so may be suitable for employees who are working in, or interested in working in a wide range of different roles.

Who should attend?There are no formal entry requirements.

Training outcomesIt is suitable for employees who wish to:• acquire knowledge and understanding relevant to a

customer service role• progress a career and need the knowledge and

understanding to support that career• enter customer service roles in which they will carry out a

range of tasks under supervision• progress towards a competence based qualification,

such as the Level 2 NVQ Certificate in Customer Service or an Apprenticeship

To complete the EDI Level 2 Certificate in Customer Service employees must complete two mandatory units and achieve 13 credits.

The Mandatory Units: • delivery of Effective Customer Service • supporting the Customer Service Environment

DurationThe course runs for three hours per week over ten weeks.

AssessmentThe course will be assessed via coursework and examinations.

ProgressionEmployees may be able to progress on to the apprenticeship in customer service or if employed onto the NVQ 2 in customer service.

Customer ServiceNVQ Diploma


What is the training about?This training consists of mandatory units on communicating using customer service language and following the rules to deliver customer service, plus a choice of optional units from four themes: impression and image, delivery, handling problems and development and improvement.

Who should attend?It is aimed at employees who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.

Training outcomesEmployees will gain a clearer understanding of their responsibility within the organisation, develop new skills and recognise their existing skills. Employees can benefit from improved staff performance and motivation and better quality of service for clients.

Employees will cover the mandatory units:• delivering customer service• understanding customers• principles of customer service• understand employer organisations• manage personal performance developmentplus a range of optional units to fit the job role.

DurationOne year.

AssessmentAssessment is continuous and includes observation, oral and written questioning, witness testimony and portfolio-based evidence.

ProgressionEmployees can progress to a NVQ Level 3 Diploma in Customer Service if their job role allows this or to a role with more responsibility such as a customer service supervisor, team leader or manager.

Customer ServiceNVQ Diploma



What is the training about?This training recognises a range of skills and knowledge in the workplace. The training is flexible to enable employees’ skills to be adapted for a specific job and employer requirement.

Who should attend?Employees who are working in a company customer service or administration job role in a customer focused environment or those who provide a service to customers. You will be working in occupations that require interaction with customers via electronic methods.

Training outcomesEmployees will gain a clearer understanding of their responsibility within the organisation, develop new skills and recognise their existing skills. Employees can benefit from improved staff performance and motivation and better quality of service for clients.

Employees will cover the mandatory units:• organising and delivering customer service• understanding the customer service environment• understanding customers and customer retention• principles of business• manage personal and professional development• resolve customers’ problems.plus a range of optional units to fit the job role.

DurationOne year.

AssessmentAssessment is continuous and includes observation, oral and written questioning, witness testimony and portfolio-based evidence.

ProgressionEmployees could progress on to a Level 4 Diploma in Customer Service if their job role allows or to a higher position such as supervisor within their organisation.



About our fees

Customer Service Highfield Awarding Body For Compliance Award


What is the training about?This Award will provide the introductory knowledge to customer service in the hospitality, leisure, travel and tourism sector. The Award will be appropriate for people looking to work with internal and/or external customers. Who should attend?Employees should have at least Entry 3 / Level 1 English, or be working towards this.

Training outcomesThis short course is made up of three elements: 1. To raise awareness of the importance to an organisation of providing good customer service. 2 To understand the importance to an individual of providing a good customer service. 3 To understand the needs of the customer.

DurationOne day (on-site).

AssessmentAssessment is via examination.

ProgressionThis course will lead to progression to the Level 2 Certificate in Customer Service and it will support employees in their employment.

Easy, flexible and free training for your business where you see this icon.

This training is fully funded by the European Social Fund (ESF) so there is no cost to your business.*

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*eligibility criteria apply

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Information, Advice and Guidance Certificate


What is the training about?The course will provide employees with an overview of the interview model, review processes and how to refer appropriately.

Who should attend?In order to successfully enrol on this course employees must be employed in a relevant post with ideally a level 2 qualification or equivalent..

Training outcomesThe course is made up of approximately seven units including: • how to introduce the service • how to establish communication • action planning • review processes.

The last two units reflect referral and self-development for the adviser. The course is made up of observations, case studies, professional discussions and witness testimonies.

DurationThis is a 12 month course.

AssessmentThe course will be assessed via coursework.

ProgressionEmployees may be able to progress on to the apprenticeship in customer service or onto the NVQ 2 in customer service.

Information, Advice and Guidance NVQ


What is the training about?This course covers professional advice and guidance work. It is a work based learning course aimed at advisers in the field.

Who should attend?Employees who are working in some form of advisory role.

Training outcomesThe course requires gaining 37 credits based around advisory work including interviewing clients, networking, action planning, referral, review, caseload management and developing reflective practice. The course content will also cover careers guidance and counselling concepts

DurationThis is a 12 month course.

AssessmentThe course will be assessed via coursework.

ProgressionEmployees can develop their information advice and guidance skills and develop their interview techniques using a range of theoretical counselling perspectives.



About our fees

Innovation and Growth Higher Apprenticeship

Course Code: C2401 Fees: 1Start Date: Any time through the year Level: 4/5

What is the training about?This higher apprenticeship develops the next generation of innovative leaders and managers who grow with and make a difference to the business. The apprenticeship looks at ways of working, combining business modelling with innovation to make a positive impact on the company.

Who should attend?Employees should be able to demonstrate a basic understanding of how business works and the ways of doing business, as well as having strong number, literacy and communication skills on which to build.

Training outcomesEmployees will complete 10 mandatory units: Innovation and growth in organisations, use of financial information for planning, the Innovative mindset, principles of researching and testing innovative ideas, developing innovative business cases, innovation in action, change management, management decision-making, developing innovative ideas, and implementing innovative ideas, plus a range of optional units.

Duration12 to 24 months, depending on the employee.


ProgressionEmployees can move on to a range of enterprise and other professional qualifications at Level 6 and above, such as undergraduate or masters degrees in enterprise, management and leadership, business and business management.

Innovation and Growth

Apprenticeships









About our fees

For learners studying at level 3 at Leicester College, average lifetime earnings will be £717, 664 an increase of £94, 009 compared to level 2.EMSI Economic Impact Values 2013


Leicester College’s Equality and Diversity qualification supports a workplace and a customer service experience which respects the individual, and supports an inclusive environment.

The training is accessible to all employees and is delivered on a distance learning basis, which means that employees can complete the training at a time that is convenient for your business.

EQUALITY AND DIVERSITY


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Interserve are responsible for the catering, cleaning, maintenance and security services in more than 550 NHS buildings in Leicestershire and have recently had around 100 members of staff across all contracts complete their Level 2 NCFE Certificate in Equality and Diversity.

Stuart McPherson, Learning and Development Manager – BBC and Interserve Support Services, said he was very happy with Leicester College as a training provider.

“We have worked in conjunction with Leicester College for almost a year now and are really pleased this partnership is helping us train our staff to the relevant NHS client requirements.

“It’s been an excellent partnership and we have had great support and co-ordination from Leicester College staff that has been tailored to meet our business needs and requirements. I am confident our partnership will continue to grow in the future.”

InterserveEquality and Diversity

Equality and DiversityNCFE Certificate

Course Codes: C0789 Fees: 3Start Date: Any time through the year Level: 2

What is the training about?This distance learning programme is for employees looking for an introduction to the issues around stereotyping, prejudice and discrimination. It addresses good practice in equality, both in the workplace and the community and explores the rights and responsibilities that apply to everyone.

This certificate programme is ideal for those looking for a good knowledge base in the subject alongside an understanding of everyday application. It applies to all settings including public, private and third sector as well as within the community.

Who should attend?There are no academic requirements but attendees must be 19 and over and have lived in the EU for the past three years to qualify for funding.

Training outcomesThe course covers the following topics: • Exploring equality and diversity • Exploring how people’s rights and responsibilities are

protected at work • Working or learning in a place that promotes diversity • Living in diverse communities.

The course is delivered via distance learning with the support of a tutor via email and phone and employees are supplied with detailed resources.

DurationNine weeks via distance learning.

AssessmentAssessment is via coursework.

ProgressionFollowing successful completion progression to a range of other programmes at Level 4 and above is available.

Society will receive £4.70 in return for every £1 invested in Leicester College.

The average annual return on investment is 16.4%EMSI Economic Impact Values 2013



About our fees

Distance

Learning


It is the employers’ responsibility to ensure that employees receive immediate attention if they are taken ill or injured at work.

As a minimum all employers must have an appointed individual to take charge of first aid arrangements; dependent upon the Health and Safety risks within the workplace it might be a requirement for the business to have appropriately trained first aiders.

First aid training will ensure that not only does your business meet legal requirements, but also that your employees feel confident to deal with potential first aid situations.

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Emergency First Aid at WorkCertificate

Course Code: C0460 Fees: £85 Start Date: Any time through the year Level 2

What is the training about?By law, employers must carry out a risk assessment to establish the level of first aid cover required for each location. This practical training is designed for workplaces with lower risk and few employees.

Who should attend?It is aimed at those delegates who are the recognised nominated person, who can take charge when someone is injured or falls ill and maintains the first aid equipment.

Training outcomesBy the end of the training, delegates should be able todemonstrate techniques which enable them to offersupport in the event of accidents and illnesses, including:treatment of wounds, burns and scalds, heart attacks andstrokes, and shock and unconsciousness.

DurationOne day.


ProgressionDelegates who are required to take a more active role in workplace Health and Safety may wish to consider the HSEFirst Aid at Work or any of the Health and Safety programmes.

First Aid at Work College Certificate


What is the training about?This practical training meets the requirements of the HSE approved certificate to show that the employee is a qualified first aider in the workplace, which is valid for three years.

Who should attend?No formal entry requirements

Training outcomesBy the end of the training, employees should be able to demonstrate and deliver techniques which enable them to deal with a range of accidents and illnesses, including: unconscious casualties, choking, bleeding, burns and scalds, poisoning, fractures, shock, heart attacks and strokes.

DurationFour days.


ProgressionEmployees will be able to become a first aider within their work setting.

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The Ibis Hotel has been trading since May 2000 and several staff have enrolled on the First Aid course this year.

Sarah Clarke, General Manager at the hotel, said:“The First Aid training for us was a convenient opportunity to train a small number of staff on an ad hoc basis.

“I have found Leicester College and its employees to be professional, helpful and efficient, and I would have no hesitation in using their services in the future.”

Ibis Leicester City First Aid


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Emergency First Aid Award


What is the training about?This Award equips employees to deliver immediate first aid in the workplace under the HSE First Aid regulations. In addition it provides the knowledge to treat adult casualties at home. Who should attend?There are no entry requirements as such but delegates need to be physically fit.

Training outcomesFirst Aider roles and responsibilities. Incident management. Treatment of non-breathing casualty. Treatment of unresponsive casualty. Treatment of choking and bleeding.

DurationOne day.

AssessmentCoursework and short practical assessments.

ProgressionThis course will lead to progression to the Level 3 Award First Aid at Work and it will also support employees in their employment.




Health and Safety training, as well as being a legal requirement, enables employers and employees to create a safe workplace for both staff and customers.

In 2012/13 there were 646,000 self-reported injuries at work, 80,000 of which were reported to the Health and Safety Executive by employers.*

Leicester College’s Health and Safety training is suitable for employees with a direct responsibility for Health and Safety, as well as the wider workforce.

*Data from HSE 2012/13 Statistics

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Health and Safety in the Workplace (Group) Award


What is the training about?This training offers a basic introduction to Health and Safety requirements.

Who should attend?Anyone in a work environment as it provides an understanding of Health and Safety that will enable delegates to contribute to the Health and Safety of their workplace.

Training outcomesDelegates will receive high-quality training in health and safety laws, welfare, risk assessments, work equipment, manual handling, handling hazardous substances, heights, vehicles, noise and vibration.

DurationOne day.

AssessmentAt the end of the training delegates will be required to complete a 30-question multiple choice examination. A score of 20 correct answers is required for a pass.

ProgressionDelegates could look at a career in health and safety after undertaking further training. Progression to the Intermediate Certificate in Supervising Health and Safety and Risk.

Health and SafetyAward


What is the training about?This flexible roll-on/roll-off course provides you with details of the health and safety principles, which apply to work environments. Who should attend?There are no academic requirements for this course, though delegates should attend an Initial Advice and Guidance session.

Training outcomesThis course is broken down in to four key areas: understand the importance of health and safety procedures, understand the key rights and responsibilities relating to health and safety, an awareness of potential hazards and the conditions that can cause risk, and identify safe practices and protective equipment

Duration10 hours.

AssessmentAssessment is via examinations.

ProgressionOn completion of this course you could progress further by enrolling on a workskills award, short vocational programme.

Ranjeev Behal, Personnel Officer (Training) at Walkers Midshire Foods says: “Logistically it has been easier for us to work together with Leicester College.

“We have a good working relationship. The trainers and assessors offer us bespoke courses, with a degree of flexibility and our business needs are always at the forefront. Courses are mainly delivered on-site which is perfect for us.

“We are a quality family-run business and we provide foods to leading supermarkets. We get the latest up-to-date information on all business-specific courses for us that are matched to our needs.”

“We like that the qualifications offered have had a direct impact to the business. Our members of staff enrolled on these courses are now more aware when it comes to health and safety in food. Its best practice for us and the feedback from them is great. They appreciate the new knowledge they have.”

Walkers Midshire FoodsHealth and Safety in the Workplace Level 2



2 Costs for training with this symbol are variable dependent on the numnber of delegates, venue etc.


About our fees


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IOSH – Managing Safely Certificate

Course Code: C0512 Fees: £380 Start Date: 9 December 2014 Level: 3

Course Code: C0440 Fees: £380 Start Date: 16 June 2015 Level: 3

What is the training about?This training offers a step-by-step guide to carrying out the key health and safety activities that managers might be responsible for and gives practical skills for use in the workplace.

Who should attend?Supervisors and managers with supervisory responsibility for health and safety.

Training outcomesBy the end of the training, employees should be able to:• explain “managing safely”• describe how to integrate systems successfully• describe statutory requirements for reporting and

procedures for checking non-reporting• define hazards and risks and describe the legal

requirements for risk assessment.

DurationOne week: 9am to 5pm for four days.

AssessmentAssessment is by examination.

ProgressionEmployees could seek to pursue a career in managing health and safety with additional training at Level 3.

Manual HandlingCertificate


What is the training about?It is designed to meet the specific needs of retailers and supply chain organisations where staff are required to lift and carry stock.

Who should attend?There are no formal entry requirements for this course.

Training outcomesThe course will cover manual handling techniques, health and safety regulations, lifting large items such as mattresses and furniture and tips and techniques for preventing work place injuries and it has been designed with the specific needs of retailers in mind.

DurationOne day.

AssessmentNo standardised assessment.

ProgressionEmployees can progress to a health and safety qualification such as IOSH managing safely or retail vocational qualification. This training will also help employees to be more confident in lifting and health and safety in the workplace.



NEBOSH ConstructionCertificate

Course Code: C0516 Fees: £1,575 Start Date: 13 January 2015 Level: 3

What is the training about?This training looks at potential hazards to Health and Safety specifically within construction and upskills employees on maintaining a safe working environment.

Who should attend?This training is aimed at supervisors, managers and construction design and manager (CDM) coordinators within the construction industry who are required to ensure that activities under their control are undertaken safely.

Training outcomesEmployees can expect to cover units on the management of health and safety, managing and controlling hazards in construction activities and construction health and safety practical application.

DurationOne day a week for 20 weeks.

AssessmentThere are two, 2-hour written exams and one practical.

ProgressionEmployees can progress to the NEBOSH Diploma in Occupational Health and Safety. The qualification is accepted by IOSH – the Institution of Occupational Safety and Health – in meeting the academic requirements for Technician membership of IOSH (Tech IOSH).

NEBOSH National General Certificate

Course Code: C0513 Fees: £1,075 Start Date: 2 September 2014 Level: 3

Course Code: C0514 Fees: £1,075 Start Date: 4 March 2015 Level: 3

What is the training about?This is the first stage in a full-time career in Health and Safety as a Health and Safety manager. The training is broken down into three units as follows: • the Management of Health and Safety • controlling Hazards • practical application of Health and Safety skills.

Each unit can be studied individually. Please enquire about individual unit cost.

Who should attend?Those who wish to become health and safety practitioners or managers, supervisors and sole proprietors who need to demonstrate competency.

Training outcomesThe training helps delegates to manage risks effectively. Many delegates take the NEBOSH Certificate as a first step on a career in Health and Safety. It provides a valuable overview, and is a sound basis for further professional study.

Duration9pm to 5pm, one day per week for 15 weeks.

AssessmentAssessment is through exams.

ProgressionLevel 5 in Occupational Health and Safety in PracticeNEBOSH Diploma in Health and Safety.


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Occupational Health and Safety in Practice Diploma

Course Code: C1175 Fees: £1,959 Start Date: Any time through the year Level: 5

What is the training about?This training covers the development, promotion and monitoring of procedures to control health and safety in the workplace.

Who should attend?This training is intended for managers and others who are practising health and safety within the workplace such as health and safety managers, officers or advisors. The training can lead on to chartered membership of IOSH providing that your employee passes their selection criteria.

Training outcomesBy the end of the training, employees should be able to:• ensure their own actions reduce risks to Health and Safety• monitor and develop procedures to control and assess

risks to Health and Safety• promote a Health and Safety culture within the workplace• investigate and evaluate incidents and complaints in

the workplace• ensure their actions aim to protect the environment.

Duration12 to 24 months.


ProgressionEmployees could progress to an undergraduate or a masters degree in occupational health and safety or a diploma in health and safety.

A recent estimate for injuries indicates that 5.2 million dayswere lost in 2012/13, on average 8.1 days per injury.http://www.hse.gov.uk


IT skills are vitally important to all organisations – even traditionally “low tech” industries are now reliant on IT for everyday operation and communication.

Organisations are also increasingly using online booking systems, orders, stock control and electronic calendars. At Leicester College we offer everything from in-depth specialist training, to certificates in professional competence, all of which can be studied part-time and tailored to your workplace.

INFORMATIONTECHNOLOGY


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Android App Development

Course Code: C3127 Fees: £360 Start Date: 15 September 2014 Level: 2

What is the training about?This course will allow delegates to create Apps for mobile Android Devices such as SmartPhones and Tablets, Delegates will learn how to create Apps by using the LUA scripting language alongside the Corona SDK (Software Development Kit). The content of this course ranges from basic input and output to creating and manipulating databases and then leads to using widgets such as buttons, segmented controls and views.

Who should attend?Delegates will be expected to have some prior programming experience and will be expected to have a short telephone interview prior to enrolling onto the programme.

Training outcomesOn successful completion of the course delegates will be able to design and develop a basic Application for mobile devices running on the android platform.

DurationThe course will consist of one evening per week for ten weeks.


ProgressionOn successful completion of the course delegates will be able to design and develop a basic Application for mobile devices running on the android platform.

Android Games Development

Course Code: C3128 Fees: £540 Start Date: 12 January 2015 Level: 2

What is the training about?This course will allow you to create Games for mobile Android Devices such as SmartPhones and Tablets, you will learn how to create Games by using the LUA scripting language alongside the Corona SDK (Software Development Kit). The content of this course ranges from basic displaying of images and text to creating and manipulating databases and then leads to using physics within your Android games.

Who should attend?The course is for those who have completed and been successful in the Android App Development programme.

Training outcomesOn successful completion of the course delegates will be able to design and programme basic games for mobile devices on the Android platform.

DurationThe course will consist of one evening per week for ten weeks.


ProgressionOn successful completion of the course delegates will be able to design and programme basic games for mobile devices on the Android platform.





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IT Users Certificate

Course Code: C0270/C2810 Fees: £165 Start Date: Any time through the year Level: 1

What is the training about?This course is for anyone wanting to learn IT application skills. You will be using MS Office packages. The course will be run as a roll on/off workshop supported by professional trainers. This course is not suitable for absolute beginners.

Who should attend?No formal IT qualifications are required but employees will need to be familiar with a PC, keyboard and mouse and will need some familiarity with the MS Office applications.

Training outcomesThe course consists of a number of units, each focusing on a different software package.• Word Processing, • PowerPoint Presentations, • Excel Spreadsheets, • Security for IT Users and • Improving Productivity using IT. All courses are designed to be flexible to fit in with existing workplace commitments.

Duration23 weeks, though the hours are flexible so as to fit with your workplace schedule.


ProgressionProgression on to ECDL Extra to further develop skills in using a range of software.

Digital Image Manipulation Award


What is the training about?Delegates will explore a range of issues in digital imaging techniques such as learning how to manipulate, capture and print images.

Who should attend?Delegates will need to have a basic knowledge of using a computer.

Training outcomesDelegates will explore a range of issues in digital imaging. Learning how to manipulate the images, capture various images and print images.


AssessmentTo successfully complete this course delegates will be assessed via their coursework.

ProgressionDelegates who complete this can continue onto a Level 1 certificate or a full Level 2 award. Delegates who complete this qualification could progress into a junior level photo editing job role.

Flexible Training for IT


What is the training about?This course allows employees to to gain a recognised qualification in Information Technology made up of the units that are most relevant to them and their job.

Who should attend?Though there are no formal entry requirements, employees will need to be employed either full-time or part-time in a company with fewer than 250 employees, for 8 hours or more per week and also to be aged 19 and over.

Training outcomesEmployees will cover three units:

Word processing: Helps the employee use a range of basic word processing software tools and techniques to produce appropriate, straightforward or routine documents.

Spreadsheet software: Enables employee to use a range of basic spreadsheet software tools and techniques to produce spreadsheets.

Presentation software: Provides the skills to use a range of basic presentation software tools. Employees will be able to create text based or diagram based slide shows and lecture notes.

DurationThis is an 18 week course.

AssessmentTo successfully complete this course employees will be assessed via coursework.

ProgressionOnce employees have completed this training they can consider progressing onto an Apprenticeship programme or other accredited training. Alternatively this training could support their progression/promotion at work.

Flexible Training for IT


What is the training about?This course allows employees to gain a recognised Award in Information Technology made up of the units that are most relevant to them and their job.

Who should attend?Though there are no formal entry requirements but those wishing to attend will need to be employed either full-time or part-time in a company with less than 250 employees, for eight hours or more per week and also to be aged 19 and over.

Training outcomesEmployees will cover two units:

Word: Helps the employees use an advanced processing range of word processing software tools

and techniques to produce complex word documents using referencing features, advanced mail merge techniques and macros.

Spreadsheet: Enables employees to use a range ofsoftware advanced spreadsheet software tools

and techniques to produce complex spreadsheets using complex formulas and functions, manipulation of charts, create scenarios and macros and link worksheets and work books.

DurationThis is a 20 week course.

AssessmentTo successfully complete this course employees will be assessed via coursework and short exams.

ProgressionOnce employees have completed this training they can consider progressing onto an Apprenticeship programme or other accredited training. Alternatively this training could support their progression/promotion at work.

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* Terms and Conditions apply

For learners studying at level 4 and above at Leicester College, average lifetime earnings will be £1,070,769 an increase of £353,104 compared to level 3EMSI Economic Impact Values 2013


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Start ITC&G Entry Level 3 Award for IT Users

Course Code: C2885/C2887 Fees: £120 Start Date: Any time through the year Level: 3

What is the training about?This training is for those employees who wish to gain confidence using a computer and learn the skills necessary to advance to a Level 1 programme.

Who should attend?There are no formal entry requirements for this course, however delegates usually follow on from our Computing for the Absolute Beginner programme.

Training outcomesDelegates will learn the fundamentals of IT, how to create and manage your files, how to save to a particular area, you will study using word processing software to create professional looking documents, simple tasks and formulas in excel and PowerPoint presentations. Using the internet and e-mail will no longer be a mystery.

DurationThis is a 20 week course.

AssessmentThis course is assessed via examinations.

ProgressionProgression on this course is to move on to a Level 1 IT users award or certificate with the British Computer Society.

Home and Small Business Networking


What is the training about?This course will provide the skills to create and maintain a home network.

Who should attend?There are no formal entry requirements, though delegates will need a basic understanding of the Windows operating system. It is ideal for small businesses and the self employed.

Training outcomesDelegates will be able to identify the benefits of home networking and be able select appropriate hardware to create a home network. This is a course for beginners and includes step-by-step instructions on how to install and configure a wired and a wireless home network. At the end of the course delegates will be able to setup security on your home or small business network and be able to select appropriate passwords.

DurationTwo hours per week for eight weeks.

AssessmentThis course is continually assessed.

ProgressionOn successful completion of the course attendees will be able to progress onto the IT Essentials CISCO Academy.

Computing Higher National Certificate

Course Code: C0295 Annual Fee: £3,000Start Date: 24 September 2014 Level: 4

What is the training about?This training covers a range of skills and knowledge around current IT technologies related to the web and multimedia as well as giving a good grounding in computer architecture, systems analysis and databases.

Who should attend?Employees wishing to study this training will be expected to have achieved five GCSEs at grade C or above including English (without this you will be asked to complete a Literacy test) and Maths. Normally 120 UCAS points from a minimum of one subject at A Level (or equivalent) is requested.

Training outcomesBy the end of the training, employees will be aware of:• database design concepts • systems analysis and design• web development• computer technology, multimedia technologies/

programming.

Modules are updated each year to ensure that the latest IT developments are included. This list of modules may therefore vary.

DurationTwo evenings per week, over two years.

AssessmentAssessment is through a combination of examinations and continuous assessment.

ProgressionA third year of part-time study can lead to the Higher National Diploma in Computing. This training is in association with De Montfort University. This training could lead to employment in the areas of: systems analyst, web developer, programmer, database developer/administrator and IT support.

IOS App Development


What is the training about?This course will provide delegates with the skills to create a simple iPhone and iPad app and demonstrate how to register as an Apple developer and upload an app to the Apple store.

Who should attend?Though there are no formal entry requirements, delegates should have some experience of programming in a language such as C++, C#, Java or Javascript.

Training outcomesDelegates will learn how to use XCode on the Apple Mac to create a simple app. The course will explain the basics of objective-C, the structure of an iOS app and the use of the AppDelegate, ViewController and View classes. Delegates will then be able to use the Emulator, or an actual device to test and debug your app.

DurationOne evening per week for 10 weeks.


ProgressionAfter successful completion of the course delegates will have the basic skills needed to be able to develop Apps for personal, leisure and Business use. Delegates will also be eligible to progress onto the IOS Game Development programme.





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IOS Games Development

Course Code: C3130 Fees: £540 Start Date: 12 January 2015 Level: 3

What is the training about?This follows on from the iOS app development course and shows delegates how to build a simple 2D game for the iPhone or iPad using Apple’s sprite kit framework.

Who should attend?Delegates will need to have completed the iOS App Development course and have a short teelphone interview prior to enrolling onto this programme

Training outcomesDelegates will learn how to work with Apple’s sprite kit development framework in Xcode to create a simple two- dimensional game, how to respond to touch input, display and animate game characters and how to write code to deal with in game interactions. Finally delegates will learn how to test and debug your game on the Emulator and on an iPhone or iPad.



ProgressionOn successful completion of the programme employees will have the basic skills needed to develop simple games for the iOS platform and as such would be ideally placed to pursue higher level programming courses.

IT User Skills Certificate

Course Code: C1342/ C0791 (online) Fees: £300Start Date: Any time through the year Level: 2

What is the training about?This level 2 certificate is offered on a roll on/off basis in a workshop environment supported by professional trainers.

The course builds on existing skills to further develop knowledge and use of the main Microsoft Packages relevant to the workplace.

Who should attend?Employees should have IT Skills to a level 1 standard and be comfortable with keyboard and functions.

Training outcomesThe course consists of: • word processing software• spreadsheet software • presentation software and • improving productivity using IT. Employees are encouraged to use their computers confidently and independently, training is flexible to fit in with workplace commitments.

DurationThis course is designed to be flexible to fit in with existing workplace commitments.

AssessmentThis course is assessed via examinations.

ProgressionProgression is on to the level 3 Application Specialist apprenticeship or level 3 Diploma. Improved skills in using standard office administration software will increase career opportunities.

IT Essentials – Cisco Academy


What is the training about?The course provides prospective delegates with the opportunity to develop knowledge and understanding of computer hardware and software.

Who should attend?Delegates should have basic computing user skills to enable them to enjoy studying this course.

Training outcomesThe IT Essentials curriculum offers a hands-on, career-oriented learning experience with an emphasis on practical activities to help employees develop fundamental computer and career skills. IT Essentials helps delegates prepare for entry-level ICT career opportunities which, in turn helps to differentiate themselves in the marketplace and advance their careers.



ProgressionSuccessful completion will lead to progression opportunities onto a level 3 course such as CISCO or Linux course. The course will also prepare delegates for entry level ICT careers.

Society will receive £4.70 in return for every £1 invested in Leicester College.

The average annual return on investment is 16.4%EMSI Economic Impact Values 2013


Internet Safety Award


What is the training about?This award provides an introduction to Internet Safety, which can be applied in a wide variety of contexts.

Who should attend?Though there are no formal entry requirements this course is suitable for anyone interested in safeguarding themselves online

Training outcomesThe course is broken down into four key areas: • understanding the risks associated with using

the Internet. • how to safeguard themselves and others when

working online. • how to take precautions to maintain the security of data. • follow legal constraints, guidelines and follow

procedures which apply when working online.

DurationNine hours.

AssessmentThis course is assessed via exams

ProgressionOn completion of this course, delegates could progress further by enrolling ona workskills award, short vocational programme or further related employment.


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PC Maintenance College Certificate


What is the training about?This course aims to give employees the confidence to open up a computer and add or replace parts. It will enhance their ability to troubleshoot basic problems and to install and configure an operating system.

Who should attend?Employees should ideally have some experience of installing software and hardware and have a PC available to practise on.

Training outcomesThe course content includes: • recognition of the various parts of a computer • sorting out the different cables and the correct way to

connect them • inserting more memory • replacing the CPU • installing Windows operating systems and

motherboard drivers • adding another hard drive (IDE) • adding a SCSI device, sound cards and a modem • setting up users and printer customising screen displays • customising the keyboard and mouse • changing the boot order • enabling/disabling settings• sharing Files• IP Addresses• partitioning and formatting a hard drive.



ProgressionThis course leads on to the CompTIA A Plus (A+) Technician’s Certificate or the IT Essentials course. This is a good introduction for those wishing to pursue a career within an IT support department.

Web Design using CMS


What is the training about?This course will provide the skills to design, manage and maintain a fully functional website using WordPress.

Who should attend?Employees should ideally have a basic understanding of the Internet and basic computing and application software skills.

Training outcomesEmployees will be able to create blogs and professional websites in a relatively short period of time using one of the most popular CMS systems. No coding required!

This course is aimed at beginners and will fully explain how to install, configure and create a fully functional website. Once installed and set up you will learn how to add content, images and videos as well as utilising themes, widgets and plugins.

DurationOne evening per week for eight weeks.


ProgressionThis gives each successful candidate the skills required to build a website suitable for small and medium companies.




Linux


What is the training about?The course will provide employees with a working knowledge of installing and configuring a Linux Operating System, how to navigate a Linux Desktop and where to go for help, use of the Linux command line and files, make and restore simple backups and archives, use a basic command line editor and create and run simple Linux scripts

Employees will also develop a basic knowledge of computer hardware, system security, users/groups and file permissions for public and private directories, how to Connect a Linux desktop a Local Area Network.

Who should attend?Employees will require a basic working knowledge of computing systems to be successful in gaining a place on the course.

Training outcomesAt the end of this course employees will have an understanding of the basic concepts of processes, programs and the components of an Operating System.

DurationOne evening per week for eight weeks.


ProgressionFollowing successful completion of the course employees will be able to progress onto the IT essentials course and be able to carry out basic functions within the work place using Linux.


For every organisation, effective leadership and management is integral to success. Good managers and leaders can take an organisation forward and enable it to fulfil its objectives through confident and motivated staff.

Providing existing staff with opportunities to develop their leadership and management skills makes it possible to recruit internally for more senior roles, saving time and money.

We offer a wide range of training and recognised qualifications which are designed to enable team leaders, supervisors and managers to develop their skills and effectiveness as leaders.

LEADERSHIP ANDMANAGEMENT


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Leadership and Management

Apprenticeships







Team LeadershipIntermediate Apprenticeship


What is the training about?This apprenticeship can be applied across a broad range of sectors and job roles. Good managers and team leaders are essential to the success of any business, so the skills gained on this apprenticeship are valuable, as well as being transferable.

Who should attend?Employees will need to be employed in a team leading role and have staff to manage to complete this training.


ProgressionEmployees will be able to progress to the Advanced Apprenticeship in Management if their job role allows.

Management Advanced Apprenticeship


What is the training about?The training is for employed supervisors or managers who wish to further develop skills and knowledge as well as practical work experience in any environment in a management role.

Who should attend?Employees need to be employed in a management role within their organisation.


ProgressionSuccessful employees could progress to higher apprenticeships or advance within their sector.

Nylacast, an engineering plastics company based in Thurmaston, celebrated ten members of the team successfully completing a two-year Advanced Apprenticeship in Management.

The on-site training was delivered at one of the Nylacast’s Leicester sites. The course was completed by staff from departments including sales, marketing, and production and warehousing.

HR Manager, Ian Mallabone commented: “The success of this programme has been very beneficial to both the individuals and the company. To carry on the success, we have now embarked on an ILM Team Leading NVQ course with a group of team leaders across the business.”

NylacastLeadership and Management



About our fees


Flexible training for Managers ESF


What is the training about?This training is ideal for employees who want to enhance their career prospects in Management. It has been designed for new managers to help employees consolidate skills and knowledge as they start on the first rung of management.

For practising first-line managers, this will further develop their management and leadership skills, build business knowledge and boost career prospects.

Who should attend?There are no formal entry requirements, but employees should be new to their management or leadership roles.

Training outcomesYou will study three units in management skills to include topics such as: • problem solving and decision making• understanding Leadership• Motivation

Employees have great flexibility in the choice of units they study as these will be tailored to suit both their needs and your employer’s business. It will support employees to up-skill or progress in their career.

Duration15 weeks.

AssessmentThis course is assessed in the workplace.

ProgressionOnce employees have completed this training they could consider progressing onto an Apprenticeship programme or other accredited training. Alternatively this training could support their progression/promotion at work.

Conflict Management Certificate


What is the training about?The aim of this training is to introduce delegates to the impact of conflict in the workplace and explore resources that can be used to help reduce or remove conflict.

Who should attend?There are no formal entry requirements but is particularly suitable for those delegates in management or leadership roles.

Training outcomesThe session will look at the following areas: identify causes of conflict at work, describe the stages in the development of conflict, explore the effects of conflict on individual and team performance at work, explore recognised techniques a manager could use to minimise and resolve conflict in the workplace, describe how a manager could create harmony at work and engender a positive atmosphere in order to minimise the adverse effects of conflict.

DurationOne day (the training can also be delivered as two half days).

AssessmentDelegates will receive a College certificate.

ProgressionDelegates could progress to an NVQ or apprenticeship programme in management or team leading, or other business-related training.

Coaching and MentoringCertificate


What is the training about?This workshop will investigate delegates’ coaching and mentoring capabilities by applying their skills to different scenarios.

The course will explore the essential skills of coaching and mentoring: listening, questioning, feedback and develop your existing coaching and mentoring skills. It will also define the role of a coach and mentor, discuss the process of coaching and mentoring, explore the ideas and theory of different coaching/mentoring models, and identify the benefits of each model for different coaching/mentoring situations

Who should attend?There are no formal entry requirements but is particularly suitable for those delegates in leadership roles.

Training outcomesBy the end of this training delegates will understand and be able to promote the benefits of learning, give feedback and develop a learning plan whilst considering individual and organisational needs, improve communication and understand body language.



ProgressionDelegates can progress to any Institute of Leadership and Management (ILM) training for team leaders or managers.

Appraisal Training Certificate


What is the training about?Appraisal training explains the process of appraisals and explores delegate’s own feelings and attitudes to the process.

Who should attend?There are no formal entry requirements but this course is particularly suitable for those delegates in leadership roles.

Training outcomesDelegates will develop the skills needed to produce constructive and effective performance of their staff. During the day delegates will look at planning, objective setting and giving constructive feedback.



ProgressionDelegates can progress to any Institute of Leadership and Management (ILM) course for team leaders or managers.

ESFFree

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Flexible training for Team Leaders ESF


What is the training about?This training is ideal for employees who want to enhance their career prospects in Team Leading. It has been designed for team leaders with a degree of authority for managing resources, looking to motivate their team members as well as achieve agreed outputs.

This programme gives employees the opportunity to gain recognition and enhance the core competences needed by today’s team leaders.

Who should attend?There are no formal entry requirements but employees should be new team leading.

Training outcomesYou will study three units in management skills. Including: • set objectives and provide support for team members • plan, allocate and monitor work of a team • make effective decisions.

Employees will have great flexibility in the choice of units they study as these will be tailored to suit both their needs and the employer’s business. It will support employees to up-skill or progress in their career.

DurationThis is a 15 week course

AssessmentThis course is assessed via coursework.

ProgressionOnce they have completed this training employees can consider progressing onto an Apprenticeship programme or other accredited training. Alternatively this training could support their progression/promotion at work.

Team Leading ILM NVQ Diploma


What is the training about?Team leading is specially designed to give practising or aspiring team leaders a solid foundation in their formal professional development as a leader.

Who should attend?Employees must be in a supervisory position within their organisation.

Training outcomesThe outcomes will give employees a basic knowledge of the various roles, functions and responsibilities of a team leader and the limits of their authority and accountability.

Employees will need to complete a minimum of 40 credits, 22 from mandatory units:• manage personal performance and development• communicate work related information• lead and manage a team• principles of team leading• understanding business.

Employees will then need to select 18 credits from a range of optional units that best fits their job role.

DurationSix to nine months, depending on the employee.


ProgressionTo a Level 3 in management if the employee’s job role allows.

ESFFree

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Team Leading Knowledge NCFE Certificate

Course Codes: C0477 Fees: 3Start Date: Any time through the year Level: 2

What is the training about?This distance learning course is ideal for employees wanting to develop their knowledge and understanding of the principles and theories of effective team leadership. Who should attend?There are no academic requirements but employees must be 19 and over and have lived in the EU for the past three years to qualify for funding.

Training outcomesThe course is made up of four work books with accompanying resources. The topics covered are: • preparing to lead the team • supporting the development of self and team members• communication within the team• how to motivate your team • the role of the team leader in relation to Equality

and Diversity.

Duration12 weeks.

AssessmentAssessment is via coursework.

ProgressionThe course can support employees in their current role or with career progression. The learner could progress onto a higher level qualification such as a Level 3 QCF or Apprenticeship.



ESFFree

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For learners studying at level 4 and above at Leicester College, average lifetime earnings will be £1,070,769 an increase of £353,104 compared to level 3EMSI Economic Impact Values 2013

Time Management Certificate


What is the training about?Time management training will help delegates to examine what they spend time doing and how to create additional time in order to improve productivity.

Who should attend?There are no formal entry requirements.

Training outcomesDuring the day delegates will examine the reasons for being effective, identify their needs for personal effectiveness, know the areas that they need to improve upon, and learn skills and techniques needed to make the most of themselves and their time. Delegates will also look at the real cost of their time and the effect this has on the workplace.

DurationOne day (the training can also be delivered over two half days).

AssessmentDelegates will receive a College Certificate of Attendance.

ProgressionDelegates can progress to a NVQ or apprenticeship Level 2 or 3 in Marketing, Business Administration or Customer Service.


ILM Leadership and Team Skills Certificate VRQ


What is the training about?This training is specially designed to give practising or aspiring team leaders a solid foundation in their formal development as a leader.

Who should attend?There are no formal entry requirements except that delegates are required to be in a supervisory position within their organisation

Training outcomesThis is a concise qualification designed to give delegates a basic knowledge of the various roles, functions and responsibilities of a team leader and the limits of their authority and accountability. The mandatory unit in ‘developing yourself as a team leader’ is a good starting point for team/cell leaders who are new to their roles or for aspiring leaders who wish to gain a solid understanding of the principles and practicalities of team leading.

DurationEvening classes/workshops run from 6 to 9pm. Delegates will then have time to submit their assignments in a 12 month period.

AssessmentAssessment is continuous via coursework.

ProgressionTo a Level 3 in Management if the job role allows this. Alternatively delegates could gain more confidence in their team leading role and could lead to promotion within the organisation to a more senior management role.

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ILM Management NVQ Diploma



What is the training about?This training will allow practising or potential first line managers to develop their management skills, gaining the knowledge, skills and understanding required for leadership and management.

Who should attend?Employees must be working as a practising first line manager.

Training outcomesThis training broadens the skills, knowledge and behaviours of managers in a more flexible and practical way related to today’s leadership and management practices.

Employees must complete 55 credits. The mandatory units make up 31 credits and consist of• manage personal and professional development• manage team performance• principles of leadership and managements• principles of people management• principles of business.

Employees will then select optional units up to a minimum of 24 credits that best suits their job role.

DurationOne year, depending on the employee.


ProgressionOn successful completion of this training employees could progress to a higher level NVQ in management or appropriate occupational area, providing the employees occupation allows this. Employees may expect to benefit from enhanced career prospects within management and leadership.

ILM Leadership and Team Skills Award ESF


What is the training about?This course is designed to give delegates a basic knowledge of the various roles, functions and responsibilities of a team leader now or to help future career development.

Who should attend?There are no formal entry requirements, apart from the need to be employed either full-time or part-time, working eight hours or more per week in a company with fewer than 250 employees and to be aged 19 or over

Training outcomesDelegates will learn about developing themselves as a team leader:• understand the role and responsibilities of the team leader.• be able to seek feedback on their workplace performance

to identify strengths, weaknesses and areas for improvement • understand how to integrate new members in the team• know how to coach individuals in the team.

DurationDelegates will attend College for five weeks then will be required to complete assignments and submit work after this period.


ProgressionOnce they have completed this training they delegates consider progressing onto an Apprenticeship programme or other accredited training. Alternatively this training could support their progression/promotion at work.

ESFFree

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ESFFree

training


ILM Leadership and Team Skills Award


What is the training about?This training is specially designed to give practising or aspiring team leaders a solid foundation in their formal development as a leader.

It is a concise qualification designed to give employees a basic knowledge of the various roles, functions and responsibilities of a team leader and the limits of their authority and accountability.

Who should attend?There are no formal entry requirements except that employees have to be in a supervisory position within their organisation.

Training outcomesThe mandatory unit in “developing yourself as a team leader” is a good starting point for team leaders who are new to their roles, or for aspiring leaders who wish to gain a solid understanding of the principles and practicalities of team leading.

DurationThis training runs for seven weeks, from 6pm to 9pm on Wednesday, then six to nine months to complete assignments.


ProgressionEmployees often progress to a Level 3 in management if their job role allows this.



About our fees


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ILM Leadership and Team Skills Award


What is the training about?This course is ideal if you want to develop your abilities in managing or leading teams but have no formal training.

Who should attend?There are no formal entry requirements, apart from the need to be employed either full-time or part-time, working 8 hours or more per week for a company with fewer than 250 employees and to be aged 19 and over.

Training outcomesYou will learn about:problem solving and decision making:• know how to describe a problem, its nature, scope and impact• know how to gather and interpret information to

solve a problem• know how to evaluate options to make a decision• know how to plan, monitor and review the

implementation and communication of decisions.

understanding training and coaching in the workplace:• understand how to provide training appropriate to

the workplace.• understand how to coach an individual in an organisation.

Duration15 weeks.


ProgressionOnce you have completed this training employees can consider progressing onto an Apprenticeship programme or other accredited training. Alternatively this training could support progression/promotion at work.

ESFFree

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ESFFree

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ILM Leadership and Management VRQ Certificate


What is the training about?This course is aimed at companies who wish to enrol large groups and is ideal for employees who have management responsibilities but no formal training and are serious about developing their abilities.

Who should attend?No specific requirements are needed.

Training outcomesThe qualifications are made up of a wide range of units covering core management skills such as understanding how to organise and delegate, skills in communication, team leadership, change, innovation and managing people and relationships. This flexibility in unit choice allows the qualification to be tailored to meet the needs of the employee and the employer.

It supports practising team leaders seeking to move up to the next level of management and managers who need to lead people through organisational change, budget cuts or other pressures.

DurationOne year.


ProgressionSuccessful employees may expect to benefit from enhanced career prospects within management and leadership.

ILM Leadership and Management Award


What is the training about?This award is a concise qualification which gives an introduction to the basic skills, knowledge, and understanding required by today’s first line manager.

Who should attend?Employees need to be in a first line management role to undertake this training.

Training outcomesThis training supports practising team leaders seeking to move up to the next level of management and managers who need to lead people through organisational change, budget cuts or other pressures. Units include understanding how to organise and delegate, communication, team leadership, change, innovation and managing people and relationships. This flexibility in unit choice allows the qualification to be tailored to meet the needs of the individual and employer.

DurationThree hours per week for 11 weeks.

AssessmentAssessment will be continuous through work based assignments.

ProgressionEmployees often progress to the Level 3 or 4 NVQ in Management as this training provides the underpinning knowledge for the NVQ. Successful employees may expect to benefit from enhanced career prospects within management and leadership.



About our fees

Management Certificate

Course Code: C0528/C1229 Fees: £1,950 Start Date: Any time through the year Level: 3

What is the training about?Employees will gain a valid management qualification that supports the experience they have gained.

Who should attend?Ideally employees will be employed in a management role within your organisation

Training outcomesThe course is made up of six or seven units, including personal development, setting objectives, managing change, team building, and conflict management.

The course consists of observations, case studies and a workbook to prove knowledge and competence. Employees can also access additional training/coaching as necessary to complete the course.

DurationVariable, depending on the employee.

AssessmentAssessment will be continuous.

ProgressionEmployees may want to progress on to NVQ level 5 Diploma in Management or look to move up the management ladder or into a new management role within another organisation.


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Best practice management development can result in a 23% increase in organisational performance.BIS report – Leadership and Management in the UK – The Key to Sustainable GrowthILM Management

NVQ Diploma


What is the training about?This diploma will allow practising or potential middle managers to develop their management skills, gaining the knowledge, skills and understanding required to demonstrate their occupational competence in leadership and management.

Who should attend?Employees must be working in a senior management position, with strategic responsibilities.

Training outcomesThis training broadens the skills, knowledge and behaviours in a more flexible and practical way related to today’s leadership and management practices.

DurationOne year.

AssessmentAssessment will be continuous.

ProgressionOn successful completion of this training, employees could progress to a higher level NVQ in management or appropriate occupational area, providing the employees occupation allows this. Employees may expect to benefit from enhanced career prospects within management and leadership.

ILM Leadership and Management Skills Award


What is the training about?The qualification explores leadership roles and theories, self-leadership, emotional intelligence, winning and maintaining commitment, setting and communicating direction.

Who should attend?There are no formal entry requirements, but employees will normally be either practising or aspiring middle managers with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the training.

Training outcomesThe training covers becoming an effective leader and developing and leading teams to achieve organisational goals and objectives.

DurationSix weeks.

AssessmentWritten assignments at the end of the training which must be submitted within six months of the training finishing.

ProgressionLevel 5 NVQ in Leadership. This training provides the underpinning knowledge for the NVQ if the employee’s job role allows this.


Marketing is crucial for an organisation, helping it to create value by better understanding the needs of its customers and providing them with innovative products and services.

The strategic elements of marketing can influence the short and long-term success of an organisation and allow you to plan for the future. However, effective marketing is not about a one size fits all approach, so to ensure you get the relevant skills and knowledge for your organisation, our marketing training can be customised to suit your company.

For smaller businesses which do not have a dedicated marketing function, we can incorporate marketing training with other programmes including leadership and management and customer service training.

An exciting new addition to Leicester College’s training delivery portfolio for 2014 is our new Social Media for Business Advanced Apprenticeship. This brand new qualification is already proving incredibly popular with employers, who are seeking to branch out their communication and marketing strategy into the new social media channels.

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Social Media in Business Advanced Apprenticeship

Course Code: C2897 Fees: 1 Start Date: September, January and April Level: 3

What is the training about?Employees will learn to develop and practise the skills required for employment and/or career progression in the Social Media industry. Effective use of social media is now an established marketing tool, and could help businesses thrive. These qualifications will help employees understand the impact of social media on business and help them to use a range of techniques and tools in marketing campaigns.

Employees must achieve 31 credits from the mandatory units consisting of: • principles of social media within a business, • principles of keywords and optimisation, • social networking management for a business, • using collaborative technologies and content

management system website creation.

In addition employees must achieve a minimum of 11 credits from the optional units, that best fit their job role.

Who should attend?Participants will need to be employed in a social media role in order to complete this apprenticeship, and will undergo an interview with their manager and the assessor prior to starting the course.

Duration18 to 24 months. Employees will be required to attend college on a day release basis.

ProgressionThis will allow candidates to progress in their industry or to the following qualifications: Level 3 NVQ in Marketing, Level 3 ITQ, Level 3 Business Administration or higher apprenticeships.

Social Media

Apprenticeships

An Apprenticeship is a work based training programme which allows employees to complement the skills that they learn, develop and use within the workplace with theoretical knowledge gained at college.


Intermediate Apprenticeships and NVQ Level 3 for Advanced Apprenticeships and NVQ Level 4/5 for Higher Apprenticeships)


• Functional Skills in English and maths and ICT• workplace Health and Safety knowledge.

AssessmentAssessment is undertaken in the workplace and at college. Employees should demonstrate competence across various work-based tasks and compile a portfolio of evidence.




About our fees


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Social Media and MarketingCollege Certificate


What is the training about?The course will provide direction on how to drive traffic to your website, establish and develop market awareness and understanding of your brand and products, and helping delegates to target marketing activities to increase new business and sales.

Who should attend?This training gives delegates a better understanding of your customers’ perceptions of your brand and start to develop and target marketing activities to increase new business and sales.

Training outcomes• Delegates will cover social media channels such as

Twitter, Facebook and Linkedin. • An introduction to the world of social media• The benefits of social media• Using social media to build your brand• Selecting the most suitable social media platform• Etiquette - the dos and don’ts of social media• Attracting visitors to your website through social media• Social media tools, applications and monitoring• The use of social media for engaging with customers• Paid advertisements• Identifying social media competitors.

DurationOne day (the training can also be delivered over two half days).


ProgressionDelegates can progress to a NVQ or Apprenticeship Level 2 or 3 in Marketing, Business Administration or Customer Service.

Social Media and Marketing


What is the training about?This course will provide the skills to create and maintain a social media campaign.

Who should attend?Potential employees will need basic computing and Internet skills.

Training outcomesEmployees will be able to identify the benefits of social media marketing and be able to select the most appropriate form of social media for your business. Employees will be able to use social media to build your brand, generate leads and attract customers to your website.

DurationOne day per week for eight weeks.


ProgressionSuccessful employees will be able to lead on and plan a social media marketing campaign for a small or medium sized business.

Social networking has been one of the major success stories of the Internet age and its use continues to grow. In 2013, over half (53%) of all adults engaged in social networking, up from 48% in 2012Office For National Statistics – Internet Access – Households and Individuals




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Call 0116 224 2240 for further information or visit leicestercollege.ac.uk62 63Is your workforce eligible for ESF free training? See page 4 for details Call 0116 224 2240 for further information or visit leicestercollege.ac.uk62

If your business is affected by general administration errors, poor time-keeping and/or insufficient production or provision of services, then Leicester College can help.

By equipping your staff with essential English and maths skills our training can help increase the effectiveness and efficiency of your organisation.

We can design a bespoke training package that incorporates your businesses processes and paperwork and any additional training that is required. Our extensive experience of working with employees and union representatives, means that we are able to address English and maths skills issues in a sensitive but effective manner.

SKILLS FOR LIFE

English in the workplace

Course Code: P0128 Fees: £0 Start Date: Any time through the year Level: 1 and 2

What is the training about?The course focuses on raising the standards of an employee’s communication skills: reading, writing, speaking and listening. Effective communication with colleagues, managers as well as customers and suppliers are the cornerstone of any successful organisation. The course seeks to raise these communication skills which can improve quality, customer service and the employee’s ability to work independently and effectively.

Who should attend?There are no formal requirements – Employees should want to improve their English skills to undertake their work more effectively and potentially progress to further training or increased responsibilities within the workplace. They should have a willingness to attend, be able to work independently and achieve the qualification within the agreed timescales.

Training outcomesThe following units: Speaking, Listening, Reading and Writing.

To make the course relevant, it is always beneficial to incorporate work related forms and information. Skills learnt will include presentation/discussion skills, writing in different formats, writing for new technology, reading to recognise different purpose of text and applying English in everyday situations at work.

To achieve the full Functional Skills qualification, a pass in all three units is required.

DurationThe duration of the training depends on the employee skill level and the group size.


ProgressionAfter the training the employee should be able to progress onto the next level of English and undertake day to day work tasks in a more confident manner. They should be able to demonstrate they can use both spoken and written skills competently and be able to apply them effectively within the workplace. Having secure communication skills ensures the employee can gain the most from further internal or vocational training such as apprenticeships.

Maths in the workplace

Course Code: P0123 Fees: £0 Start Date: Any time through the year Level: 1 and 2

What is the training about?The course focuses on raising the standards of an employee’s basic everyday maths skills. Being secure in maths can assist an employee to work confidently and effectively when interpreting and calculating mathematical information within the everyday challenges of the workplace. The course seeks to raise the basic maths skills which can reduce the incidence of errors and wastage through miscalculations within the workplace

Who should attend?No formal requirements – Employees should want to improve their maths skills to undertake their work more effectively and potentially progress to further training or increased responsibilities within the workplace. They should have a willingness to attend, be able to work independently and achieve the qualification within the agreed timescales.

Training outcomesThe focus of the course is on the basic processes of mathematics and developing the employee’s ability to recognise how every day work situations can be represented using maths:

Developing mathematical tools and operations, being able to apply these procedures appropriately to a work situation or problem, being able to interpret results and consider the accuracy and conclusions to be drawn from this information.

DurationThe duration of the training depends on the employee skill level and the group size.


ProgressionAfter completion of the course the employee should be able to progress onto the next level of maths or a vocational course such as an apprenticeship. In addition the employee should be more confident when calculating/interpreting work related mathematical tasks resulting in improved quality or reduced errors/wastage.

We can help your employees……Sign up now for Functional Skills in maths and English delivered in your workplace.

How can maths and English help your organisation?• Quality Accurate written communication and completion of standard documentation

• Customer Service Appropriate use of language and speaking skills

• Working independently and effectively Following and understanding written instructions accurately

Get a

Maths and

English

Qualification

Over the past two years, Leicester College has undertaken a programme of delivery with Europcar to raise the standard of written and spoken English within the Company. Leicester College has successfully achieved a 100% pass rate for 37 employees in 12/13 with 21 learners in 13/14 ready to achieve this.

Dawn Sharpe, Quality and Client Liaison Manager at Europcar UK Group said “As the training was provided in-house it was built around our business needs and was flexible and was always of a high standard.”

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TRAINING INDEX

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BUSINESS AND CUSTOMER SERVICEAccountancy (AAT) .......................... Intermediate Apprenticeship Level 2Accountancy (AAT) .......................... Advanced Apprenticeship Level 2Accountancy .......................................Higher Apprenticeship Level 4/5Accounting .........................................AAT Diploma (Evening) Level 3Association of Chartered Certified Accountants (ACCA) ........................Advanced Diploma Level 3Business Administration ................ Intermediate Apprenticeship Level 2Business Administration .................Advanced Apprenticeship Level 3Business and Professional Administration ...................................Higher Apprenticeship Level 4/5Accurate Minute Taking ................Certificate Level 2Principles of Business Administration ...................................Certificate Level 2Principles of Business and Administration .................................................NCFE Certificate Level 2Business Administration ................Diploma Level 2Business Administration ................Diploma Level 3Business Administration ................Diploma Level 4Business .................................................Higher National Certificate Level 4Business (Top-up) ..............................Higher National Diploma Level 5Teamworking Skills ...........................Level 2Customer Service ..............................Intermediate Apprenticeship Level 2Customer Service ..............................Advanced Apprenticeship Level 3Customer Service Knowledge ....NCFE Certificate Level 2Customer Service .............................. Highfield Awarding Body For

Compliance Award Level 2Principles of Customer Service .... Education Development

International Certificate Level 2Customer Service ..............................NVQ Diploma Level 2Customer Service ..............................NVQ Diploma Level 2Innovation and Growth ..............Higher Apprenticeship Level 4/5Information, Advice and Guidance .....................................Certificate Level 3Information, Advice and Guidance .....................................NVQ Level 4

EQUALITY AND DIVERSITYEquality and Diversity .....................NCFE Certificate Level 2

FIRST AIDEmergency First Aid at Work .......Certificate Level 2First Aid at Work ................................College Certificate Level 2Emergency First Aid .........................Award Level 2

HEALTH AND SAFETYHealth and Safety .............................Award Level 1Health and Safety in the Workplace (Group) ..........................Award Level 2IOSH – Managing Safely ...............Certificate Level 3Manual Handling .............................Certificate Level 2NEBOSH Construction ....................Certificate Level 3NEBOSH National General ...........Certificate Level 3Occupational Health and Safety in Practice ..............................Diploma Level 5

INFORMATION TECHNOLOGYAndroid App Development ........Level 2Android Games Development ....Level 2Digital Image Manipulation .........Award Level 2Flexible Training for IT ......................Level 2Flexible Training for IT ......................Level 3IT Users ..................................................Certificate Level 1Start IT ..................................................... C&G Entry Award

for IT Users Level 3Computing ..........................................Higher National Certificate Level 4Home and Small Business Networking ..........................................Level 2IOS App Development....................Level 2Internet Safety ...................................Award Level 2IOS Games Development ..............Level 3IT Essentials – Cisco Academy .......Level 3IT User Skills .........................................Certificate Level 2Linux ......................................................Level 2PC Maintenance College ...............Certificate Level 1 Web Design using CMS .................Level 2

LEADERSHIP AND MANAGEMENTTeam Leadership ...............................Intermediate Apprenticeship Level 2Management .....................................Advanced Apprenticeship Level 3Appraisal Training ............................Certificate Level 2Coaching and Mentoring .............Certificate Level 2Conflict Management ...................Certificate Level 2Flexible training for Managers ESF ....................................Level 3Flexible training for Team Leaders ESF .............................Level 2Team Leading Knowledge ...........NCFE Certificate Level 2Team Leading .....................................ILM NVQ Diploma Level 2Time Management .........................Certificate Level 2ILM Leadership and Team Skills ...........................................Award Level 3ILM Leadership and Team Skills ...........................................Award ESF Level 3ILM Leadership and Team Skills ............................................Certificate VRQ Level 3ILM Management ............................NVQ Diploma Level 2ILM Leadership and Management ....................................VRQ Certificate Level 3ILM Leadership and Team Skills ............................................Award Level 3ILM Leadership and Management .....................................Award Level 3ILM Leadership and Management Skills ..........................Award Level 5

MARKETING Social Media in Business ................Advanced Apprenticeship Level 3Social Media and Marketing .......College Certificate Level 2Social Media and Marketing ........Level 2

SKILLS FOR LIFEEnglish in the workplace ...............Level 1/2Maths in the workplace..................Level 1/2

CARING PROFESSIONS, PHARMACY AND DENTAL NURSING Young People’s Workforce ...........Intermediate Apprenticeship Level 2Youth Work .........................................Intermediate Apprenticeship Level 2Children and Young People’s Workforce ..........................Certificate Level 2Children and Young People’s Workforce ..........................Diploma Level 3Youth Work .........................................Certificate Level 2Youth Work .........................................Diploma Level 3Paediatric First Aid ............................Certificate Level 2Playwork ..............................................Diploma Level 2Playwork ..............................................Diploma Level 2Dental Nursing (QCF) ......................Advanced Apprenticeship Level 3Health and Social Care ....................Intermediate Apprenticeship Level 2Health and Social Care ....................Advanced Apprenticeship Level 3Pharmacy Services Skills ..............Intermediate Apprenticeship Level 2Dental Nursing ...................................Diploma Level 3Health and Social Care ....................Diploma Level 2Health and Social Care ....................Diploma Level 3Healthcare Support Services .........Certificate Level 2Healthy Living ....................................Award Level 2Leadership and Management for Health and Social Care and Children and Young People’s Services ..............................Diploma Level 5Mental Health Awareness ...........NCFE Certificate Level 2Moving People Safely ....................Award (QCF) Level 2Nutrition and Health .......................NCFE Certificate Level 2Preparing to Work in Adult Social Care ............................................BTEC Certificate Level 2Principles of Dementia Care .........NCFE Certificate Level 2Principles of Working with Individuals with Learning Difficulties .......................(QCF) Certificate Level 2Pharmacy Technician ESF ...............Introduction course Level 3Pharmacy Service Skills ...............(QCF) Certificate Level 2Principles of the Prevention and Control of Infection in Health and Social Care Settings ..NCFE Certificate Level 2Understanding the Safe Handling of Medicines ...................NCFE Certificate Level 2

Understanding the Care and Management of Diabetes ..........NCFE Certificate Level 2Understanding End of Life Care .................................................NCFE Certificate Level 2Understanding Working in Mental Health ....................................NCFE Certificate Level 2Supporting Teaching and Learning in Schools (STALIS) ........Intermediate Apprenticeship Level 2Supporting Teaching and Learning in Schools (STALIS) .........Advanced Apprenticeship Level 3Specialist for (STALIS) .......................Advanced Apprenticeship Level 3Specialist for STALIS .........................Diploma Level 3

CONSTRUCTIONBuilt EnvironmentBuilt Environment ............................Advanced Apprenticeship Level 3Building Studies .................................Higher Apprenticeship Level 4Building Engineering Services .....Higher Apprenticeship Level 4External Wall Insulation .................Intermediate Apprenticeship Level 2Computer Aided Design and Manufacture ..............................Award Level 2Computer Aided Design and Manufacture 2D ................................Award Level 3Building Engineering Services .....Higher National Certificate Level 4Building Studies .................................Higher National Certificate Level 4BrickworkBrickwork .............................................Intermediate Apprenticeship Level 2Brickwork .............................................Advanced Apprenticeship Level 3Carpentry and JoineryCarpentry and Joinery (Bench) ...Intermediate Apprenticeship Level 2Carpentry and Joinery (Site) .........Intermediate Apprenticeship Level 2Carpentry and Joinery (Site) .........Advanced Apprenticeship Level 3Electrical InstallationElectrical installation .........................Advanced Apprenticeship Level 3Electrical Domestic Installer ...........Certificate Level 3Management of and Inspection/Testing of Electrical Equipment ........................City & Guilds Level 3Inspection/Testing of Electrical Equipment ......................City & Guilds 2377 Level 3Verification and Certification and Periodic Inspection and Testing and Certification of Electrical Installations ....................... City & Guilds 2394 and 2395 Level 3BPEC Solar Photovoltaic ..................Level 3GasGas Installation and Maintenance ......................................Advanced Apprenticeship Level 3ACS CCN1 Plus 3/4 Elements .......Re-assessment Level 3ACS Core Gas Safety .......................Re-assessment Level 3BPEC Domestic Gas Foundation Certification Level 2BPEC/Core Gas Safety CCN1 ........ Assessment (British Plumbing

Employers Council) Level 2Gas Cooking Appliances ................CKR1 Assessment Level 3Gas BPEC CONGLP1 .........................Re-assessment Level 2Gas Central/Water Heating Boilers ...................................CENWAT Level 3Gas ACS Elements ............................ (Re-assessment) Extra

Certificate Level 3Gas Fires and Water Heaters .......HTR1 Assessment Level 3Painting and DecoratingPainting and Decorating ................Intermediate Apprenticeship Level 2Painting and Decorating ................Advanced Apprenticeship Level 3PlasteringPlastering ..............................................Intermediate Apprenticeship Level 2PlumbingPlumbing ..............................................Intermediate Apprenticeship Level 2Plumbing ..............................................Advanced Apprenticeship Level 3BPEC Unvented Hot Water Systems ....................................Level 3BPEC Water Regulations ................Level 3BPEC Heat Pumps ..............................Level 3 BPEC Solar Thermal Hot Water ...Level 3BPEC Rainwater/Greywater Harvesting ............................................Level 3RefrigerationRefrigeration .......................................Intermediate Apprenticeship Level 2Refrigeration and Air-Conditioning ................................Level 2

ENGINEERINGElectrical/ElectronicElectrical/Electronic Engineering .........................................Intermediate Apprenticeship Level 2Electrical/Electronic Engineering .........................................Advanced Apprenticeship Level 3Fabrication and Welding ...............Intermediate Apprenticeship Level 2Fabrication and Welding ...............Advanced Apprenticeship Level 3MaintenanceElectrical/Mechanical Maintenance ......................................Intermediate Apprenticeship Level 2Electrical/Mechanical Maintenance ......................................Advanced Apprenticeship Level 3Mechanical ProductionMechanical and Production Engineering .........................................Intermediate Apprenticeship Level 2Mechanical Engineering ................Advanced Apprenticeship Level 3ManufacturingEngineering Technical Support ...Advanced Apprenticeship Level 2Motor VehicleMotor Vehicle Maintenance and Repair ............................................Intermediate Apprenticeship Level 2Motor Vehicle Repair .......................Advanced Apprenticeship Level 3Motor Vehicle Paint and Refinishing ...........................................Intermediate Apprenticeship Level 2Motor Vehicle Paint and Refinishing ...........................................Advanced Apprenticeship Level 3Motor Vehicle Body Repair ..........Intermediate Apprenticeship Level 2Motor Vehicle Body Repair ...........Advanced Apprenticeship Level 3Motorcycle Maintenance and Repair ............................................Intermediate Apprenticeship Level 2Engineering BTEC TrainingElectrical/Electronic Engineering .........................................BTEC Diploma Level 3Manufacturing Engineering ........BTEC Diploma Level 3Engineering HNC/HND Training ...............................................Level 3Engineering (Mechanical/Electrical) .....................Higher National Certificate Level 4Mechanical/Electrical Engineering .........................................Higher National Diploma Level 5Industry Support TrainingComputer Aided Design 2D ........City & Guilds Award Level 2Computer Aided Design 3D ........City & Guilds Award Level 3Computer Aided Manufacture and CNC ..................City & Guilds Award Level 2Computer Aided Manufacture and CNC Part Programming ......City & Guilds Award Level 3Abrasive Wheels ................................Level 2Coded Welding ..................................Level 3Introductory Welding Skills ..........City & Guilds 3268 Award Level 1&2Basic Pneumatics ...............................Level 2Auto Refrigerant Handling ..........Award Level 3Basic Programmable Logic Controllers ............................................College Certificate multiple LevelsMotor Vehicle Maintenance and Repair ............................................Diploma Level 3Body and Paint ..................................Diploma Level 3Engineering .........................................Diploma Level 2Engineering ESF .................................Level 2 or Level 3Motor Vehicle Maintenance and Repair ESF ....................................Level 3Maintenance and Repair Progression ..........................................Level 3Motor Vehicle Body Paint and MET ...............................................ESF Level 3Body Progression ...............................Level 3Paint Progression ...............................Level 3MET Progression ................................Level 3Motor Vehicle Maintenance and Repair ...........................................Diploma Level 3Mechanical to Electrical Engineering Conversion: ............... Module 1 Safe Electrical Isolation

Level 3Mechanical to Electrical Engineering Conversion: ............... Module 2 and 3 Basic Electrical

Principles Level 3Mechanical to Electrical Engineering Conversion: ...............Module 4 Motor Principles Level 3Mechanical to Electrical Engineering Conversion: ............... Module 5 Control Systems, Sensors

and Circuits Level 3Mechanical to Electrical Engineering Conversion: ............... Module 6 Fault Finding

Techniques Level 3

FASHION AND FOOTWEARPattern Cutting and Garment Construction ...................Certificate Level 3Pattern Cutting for Industry ......Certificate Level 3Introduction to Footwear .............College Certificate Level 3Footwear ..............................................Foundation Degree Level 5

HAIRDRESSING AND BEAUTY THERAPIESHairdressingHairdressing and Barbering .........Intermediate Apprenticeship Level 2Hairdressing and Barbering .........Advanced Apprenticeship Level 3Barbering ..............................................Award Level 2Bridal Hair .............................................Certificate Level 3Beauty TherapiesAsian Bridal Makeup .......................College Certificate Level 2Nail Art ...................................................Certificate Level 2Manicure ...............................................Certificate Level 2Makeup and Lash and Brow Treatments ..............................College Certificate Level 2Waxing ...................................................Level 2Gel Polish ...............................................Level 2Gel Nails..................................................Level 2Artistic Makeup and Special Effects .....................................Foundation Degree Level 5

HOSPITALITY AND FOODCleaning Support ...............................Intermediate Apprenticeship Level 2Food Manufacturing ......................Intermediate Apprenticeship Level 2Food Production ................................Intermediate Apprenticeship Level 2Hospitality Services ..........................Intermediate Apprenticeship Level 2Professional Cookery ......................Intermediate Apprenticeship Level 2Facilities Services ................................Intermediate Apprenticeship Level 2Licensed Hospitality .........................Intermediate Apprenticeship Level 2Customer Service ..............................Intermediate Apprenticeship Level 2Customer Service ..............................Advanced Apprenticeship Level 3Professional Cookery ......................Advanced Apprenticeship Level 3Hospitality Supervision ..................Advanced Apprenticeship Level 3Cleaning Supervision ......................Certificate Level 2Customer Service ..............................Certificate Level 2Customer Service ..............................Diploma Level 3Food Safety .........................................Award Level 2Food Safety in Catering (Group) Award Level 2Food Safety Supervision for Manufacturing (Group) .................Award Level 3Food Manufacturing .......................Certificate Level 2Food Manufacturing ........................Certificate Level 3Food Production ................................Certificate Level 2Hospitality Services ..........................Diploma Level 2Hospitality Supervision ..................Diploma Level 3Professional Cookery ......................Diploma Level 2

PERFORMING ARTS AND MUSIC TECHNOLOGYAbleton 101 .........................................Certificate Multiple LevelsAdvanced Ableton ...........................Certificate Multiple LevelsCreative Sound Technology .........Foundation Degree Level 5Performance (Acting) ......................Foundation Degree Level 5Performance (Dance) ......................Foundation Degree Level 5Professional Studies (Performing Arts) ..............................BA (Hons) (Top-up) Level 6

PRINT AND MEDIAPrintCarton Manufacturing ...................Intermediate Apprenticeship Level 2Carton Manufacturing ...................Advanced Apprenticeship Level 3Print (Pre-press) ...................................Intermediate Apprenticeship Level 2Print (Pre-press) ...................................Advanced Apprenticeship Level 3Print Administration ........................Advanced Apprenticeship Level 3Print Administration ........................Intermediate Apprenticeship Level 2Print Finishing .....................................Intermediate Apprenticeship Level 2Print Finishing .....................................Advanced Apprenticeship Level 3Print (Machine) ....................................Intermediate Apprenticeship Level 2Print (Machine) ...................................Advanced Apprenticeship Level 3Digital Artwork ..................................Intermediate Apprenticeship Level 2Digital Artwork ..................................Advanced Apprenticeship Level 3Digital Printing ....................................Intermediate Apprenticeship Level 2Digital Printing ....................................Advanced Apprenticeship Level 3Business Improvement Techniques ...........................................NVQ Level 2ESF Business Improvement Techniques ...........................................Process NVQ Units Level 2Digital Artwork ..................................NVQ Level 2Digital Artwork ..................................NVQ Level 3Digital Print ..........................................NVQ Level 2Digital Print ..........................................NVQ Level 3Performing Manufacturing Operations ...........................................NVQ Level 2Pre Press ................................................NVQ Level 2Pre Press ................................................NVQ Level 3Print Finishing .....................................NVQ Level 2Print Finishing .....................................NVQ Level 3Machine Printing ...............................NVQ Level 2Machine Printing ...............................NVQ Level3Graphics and EmediaGraphics and Emedia ......................Foundation Degree Level 5Creative Industries ............................BA (Hons) Professional Studies Level 6Photography and VideoDigital Photography ........................Certificate Level 1

RETAIL AND WAREHOUSINGRetail and WarehousingRetail Skills ............................................Intermediate Apprenticeship Level 2Retail Skills ............................................Advanced Apprenticeship Level 3Warehousing and Storage ...........Intermediate Apprenticeship Level 2Warehousing and Storage ...........Advanced Apprenticeship Level 2Customer Service in Retail..............Level 2Retail Knowledge .............................EDI Certificate Level 2ESF Flexible training for Retail .....Certificate Level 2ESF Flexible training for Retail .....Certificate Level 2ESF Flexible training for Warehouse and Storage ................Level 2ESF Flexible training for Warehouse and Storage ................Level 3Maintaining Health, Safety and Security in Retail Premises.....Level 3Manual Handling ..............................Level 2Point of Sale Procedures for Age-restricted Products ............Level 2Retail Skills ............................................Certificate/Diploma Level 2Retail Skills ............................................Certificate/Diploma Level 2Sales ......................................................Certificate Level 2Selling Skills for the Retail Sector ..........................................Level 2Store Security .......................................Level 2Team Working – how individuals and teams contribute to the effectiveness of a retail business .............................Level 2Visual MerchandisingWarehousing and Storage ...........NVQ Certificate Level 2Warehouse and Storage ...............EDI Diploma Level 2World Host – Frontline Management Solutions ...............Level 2World Host – Principles of Customer Service ...............................Level 2World Host – Sales Powered by Service ..............................................Level 2

SPORT AND LEISUREActivity Leadership ...........................Intermediate Apprenticeship Level 2Exercise and Fitness .........................Intermediate Apprenticeship Level 2Leisure Management .....................Advanced Apprenticeship Level 3Personal Training ...............................Advanced Apprenticeship Level 3Spectator Safety ................................Intermediate Apprenticeship Level 2Sport Operational Services ...........Intermediate Apprenticeship Level 2Sports Development .......................Advanced Apprenticeship Level 3Activity Leadership ...........................Active IQ Certificate Level 2Circuit Training ....................................CYQ Award Level 2Customer Service in the Leisure Industry ................................Certificate Level 2 Fitness – Exercise to Music Progression ...........................CYQ Certificate Level 2Fitness Instructing .............................CYQ Certificate Level 2Instructing Exercise and Fitness ...Diploma Level 2Instructing Kettlebells .....................Award Level 2Leisure Management .....................Diploma Level 3Personal Training ...............................CYQ Certificate Level 3Fast Track Travel and Tourism Management ...................

Higher National Certificate/Diploma Level 4/5

Spectator Safety ................................City & Guilds Certificate Level 3Sports Operational Services .........Active IQ Certificate Level 2Sports Development .......................Diploma Level 3

TEACHING AND LEARNINGEnglish for Language and Literacy Teaching ...............................Award Level 3Mathematics for Numeracy Teaching ................................................Award Level 3Education and Training ..................Award Level 3Education and Training ..................Certificate Level 4Education and Training ..................Diploma Level 5Understanding the Internal Quality Assurance of Assessment Processes and Practice .....................Award Level 4Mentoring ............................................NCFE Award Level 2 PGCE Certificate in Education/Post CompulsoryEducation Level 6Teaching English (ESOL Continuing Professional Development) in the Lifelong Learning Sector ..................................University Diploma Level 5Assessing Vocationally Related Competence ......................Award Level 3Competence in the Work Environment .......................................Award Level 3IQA Assessment ................................Award Level 4Leading IQA of APP .........................Certificate Level 4Education and Training ..................Diploma Level 5Principles and Practice of Assessment .........................................Award Level 3


Work experience employees can make a valuable contribution to any workforce, from working on the shop floor re-stocking shelves, to helping with administration or designing promotional flyers. They offer a fresh perspective as well as an extra pair of hands for your organisation.

Leicester College can help increase productivity within your workplace by matching you with a suitable learner who is keen to gain valuable work experience. All of our work experience employees go through a rigorous process ensuring only the most suitable candidates are put forward to you for an interview.

Leicester College will:• offer 10% discount on any full price training to businesses

providing work experience placement• interview all candidates to ensure they are suitable for your

work environment• book interviews between you and the learner at an

appropriate time for both parties• offer support and guidance to the employer and work

experience learner• provide an evaluation of the work experience.

If you are interested in finding out more about how a work experience placement can help your organisation please call 0116 224 2240.

WORK EXPERIENCEFrom Potential to Performance

A new way to pay course feesRather than your employees paying for their course fees up front, they now have the option of accessing a loan from the Student Finance Loans Company (SLC), which they will only start to repay once they have completed the training and are earning over £21,000.

The loans are for anyone who: • Is aged 24 and above at the start of their course• Is studying a full Level 3 or Level 4 in Further Education and Training (excluding Apprenticeships)• Is resident in the UK/EU for the last three years• Has not previously had a loan to do the same type

and level of qualification.

The loan is available irrespective of their current employment status and the loan will not be means tested or subject to any credit checks.

How they workThe 24+ Advanced Learning Loans are available for full level 3 or 4 qualifications. These include workplace Diplomas and Certificates, A Levels and Access to Higher Education Diploma courses.

For any course where your employee is able to apply for a 24+ Advanced Learning Loan, our course guides and website will detail a separate 24+ fee. If this fee is not noted against a level 3 or 4 course, please contact our Customer Service Centre on 0116 224 2240 and they will double check.

For all eligible courses, the loan will be up to 100% of the cost of the training including course and material fees. This could be anything from £300 upwards depending on the individual course cost.

How much will the repayment be?Repayments will be made at 9% of your income over £404 a week, £1,750 a month or £21,000 a year. For example, if your income is £25,000 a year than your loan repayments would be around £360 a year or £30 a month.

The repayments are based purely on income, not on the amount borrowed or number of loans, so regardless of how much you owe, the repayments will be the same. If your income falls below £21,000 repayments will stop and only restart when your income increases to more than £21,000.

24+ ADVANCEDLEARNING LOANS

If your employees loan is for an Access to Higher Education course and they progress and complete a Higher Education/University Level programme, they will not have to pay back their 24+ Advanced Learning Loan.

The average lifetime earnings of our learners increase significantly with higher levels of qualifications Source: EMSI Economic Value Report 2013

£623,655 £717,664 £1,070,769

level 2 level 3 level 4

Step 3The majority of online applications with a valid UK passport will be processed within two to four days. All other applications should be processed within two to four weeks

3

RepaymentWhy not try out our online repayment calculator atwww.leicestercollege.ac.uk

£?

Step 2Once the application has been approved, both you and Leicester College will be informed

2

Step 1Apply to the Student Loans Company – either online or using a paper based application form

1


An apprenticeship with Leicester College offers a nationally recognised training scheme which benefits both you and your employees.

An apprenticeship enables your employee to work towards achieving qualifications in a chosen specialism, relevant to his/her job. At the same time, they gain the skills and knowledge which will increase productivity and effectiveness in the workplace.

Other benefits include:• increased skill levels across your organisation• enhanced morale and staff retention• increased ability to respond to customer needs• reduction in the likelihood of accidents or waste• structured training relevant to the job• increased bottom line.

Apprenticeships can take place entirely in the workplace or can involve day release or weekly blocks when attendance at College is required and where Apprentices will receive supporting knowledge and practical experience in their specialist area.

Apprentices will receive on-going support from tutors and assessors, both in College and during workplace visits. Assessment is via observation in the workplace, witness testimony, portfolio building, written assignments and examination.

As the employer, you will play a vital role in the training of the Apprentice and there will be three-way communication between you, the Apprentice and Leicester College, throughout the training. Your feedback will be sought and progress will be discussed with you during regular visits by assessors.

What is the Leicester College Apprenticeship Training Agency (ATA)?

Leicester College’s ATA is an innovative service that saves organisations in need of new recruits both time and money. The ATA supports employers who wish to take on an Apprentice by sourcing, arranging and hosting their Apprentices. The ATA offers an easy and cost-effective option of finding a suitable Apprentice to fill your vacancy. We provide a quality matching service ensuring that you are presented with the most suitable candidates that meet your job requirements.

Through the ATA we directly employ and manage individuals who are undertaking their Apprenticeship training with us whilst being based with a Host Employer. You, as the Host Employer pay the ATA a fee for the Apprentice’s services based on the agreed wage and the ATA management fee.

What do we do for you?• All recruitment activities, saving you time and money.• Health and safety arrangements.• All HR, including holiday and sick leave, and performance management.• Development of your apprentice through a recognised framework. • PAYE and NI contributions.• Help you to access government funding where it is available.• Ongoing support from Leicester College staff is also provided

to both employer and apprentice throughout the programme.

With a Higher Apprenticeship employees will be able to train towards a university level qualification at the same time as working and earning a wage.

Higher Apprenticeships have many benefits for businesses including:

• Skills development of current workforce and new recruits – frameworks have been designed with the help of employers to ensure they are fit for purpose.

• Improved recruitment and retention – employees and potential recruits can access higher level skills training and a range of career routes.

• Access to higher level practical learning – an opportunity for businesses to develop the skills needed to overcome skills shortages.

• Increased business performance – a skilled workforce is more productive, adaptable, flexible and can help your business grow.

Leicester College is currently offering Higher Apprenticeships in:• Accountancy• Business and Professional Administration • Building Studies• Building Engineering Services• Innovation and Growth

APPRENTICESHIPSENHANCED RECRUITMENT SERVICE

APPRENTICESHIPTRAINING AGENCY

HIGHERAPPRENTICESHIPS

Step 1: Choose to invest in an apprentice

Step 2: Speak with a Training Consultant from Leicester College about your requirements. The Training Consultant will be your contact throughout the recruitment process.

Step 3: The College will advertise your vacancy for free on The National Apprenticeship Services website – essentially a job search tool specifically for apprenticeships.

Step 4: Our recruitment team will also support your advert with social media posts and working with partners such as the job centre and careers services.

Step 5: The College then provides you with a shortlist of potential apprentices and supports you through the interview and hiring of your apprentice.

Step 6: We work closely with you to develop and deliver your apprentice’s training programme.

54% of young people are now considering apprenticeships as their first choice

40% increase in apprenticeshipapplications

August 2012 to October 2013

7,390

August 2013 to October 2014

10,330

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2

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Use your smartphone to view Apprenticeship Week.

Legacy Gym Based at Freemen’s Park Campus, the gym boasts a full range of aerobic and resistance machines. All fitness levels are catered for and our fitness instructors can help you to achieve your goals, as well as provide lifestyle and nutritional information. Whilst your employees are engaged in training at Leicester College they can use the Legacy Gym for an annual membership fee of just £15.

For further information and to join the Legacy Gym you need to contact 0116 224 2240 and ask for the Legacy Gym to book your induction. After your induction, you can use the gym whenever it is open for learner use.

Hairdressing and Beauty TherapiesOur fully equipped hair and beauty therapy salons at Freemen’s Park Campus provide the same range and quality of services as high street salons, with the added benefit of highly competitive pricing.

Appointments are available during the day or evening, where qualified professionals oversee the work of learners.

To make an appointment call:Hairdressing 0116 224 2052Beauty Therapy 0116 224 2051

City Centre TheatreA live training venue in the heart of the city centre. Our theatre is open to the public for live music, comedy and performing arts productions, as well as for hire for corporate, domestic and social functions.

For more information and an up-to-date guide, please visit leicestercollege.ac.uk, or call the box office on 0116 224 4080.

Print We offer a full commercial printing service from our state-of-the-art printing facility which is based at our St Margaret’s Campus.

For more information please call 0116 224 2240.

taste The taste restaurant is a full silver service restaurant that offers the most sumptuous lunches and dinners with a full bar and five star service. The restaurant can also cater for corporate functions and fundraisers, and seats up to 80 diners.

The restaurant has an excellent reputation and has been featured as a destination dining venue in Leicester city press, The taste team were also awarded an AA College Rosette Award in 2014.

Dining bookings are essential and are taken for a 12pm to 1pm arrival and 6.30pm to 7.15pm arrival, during weekdays. Group and corporate functions can be separately discussed with the College’s Conferencing Manager on 0116 224 2060.

To book please call 0116 224 2060.

COMMERCIAL SERVICES


EMPLOYER CHARTERLeicester College has a reputation for working successfully with local, regional and national organisations, designing and implementing training programmes for the workplace which are based on operational business priorities and business outcomes. We want to:• To ensure the College adapts to meet your business needs.• To be your first choice for training.• To innovate and develop our range of services for you. Our goal is: Excellent learning and teaching. Outstanding success.

AimsTo contribute to the development of successful business outcomes within the local, regional and national economy, by:• providing innovative, responsive, relevant and high quality

provision, which is tailored to meet employer demand with experienced, qualified staff providing the highest customer service

• Identifying and meeting the training needs of employers through organisational and training needs analysis and utilising labour market information

• building mutually beneficial relationships with employers across all sectors• designing and providing bespoke, flexible training solutions to meet employers’ needs• providing a one-stop-shop solution for training or accurate

referral advice if we are unable to meet employers’ needs.

What you can expect from us prior to the training programme• An advisory meeting to discuss business outcomes and

training needed.• Accurate information on the most appropriate training,

accommodating business needs for flexibility wherever possible.• Clear information on content, duration, assessment requirements and costs.• Access to additional support for employees with disabilities or learning needs.• Information, advice and guidance for each employee.• Opportunities for employees to have an advisory interview

prior to training.

What you can expect at the start of the training programme• A comprehensive induction including initial advice and guidance.• Information on content, timetable, assessment of progress, regularity of reviews, Health and Safety requirements and Equal Opportunities Policy.

• Legal and due diligence procedures.

What you can expect during the training programme• High quality training taking account of individual abilities.• Highly competent and professional delivery team with vocational expertise.• A welcoming learning environment irrespective of race, religion, age, nationality, gender, disability, or sexual orientation.• A safe learning environment with training on Health and Safety issues where relevant.

• Prompt feedback, written or verbal as appropriate, in order for employees to improve their performance.• Reports on employee progress.• Well-managed training that meets the agreed outcomes.• Opportunities for employees to review and evaluate their learning.

What you can expect after the training programme• Evaluation of the benefits of training to your organisation.• Suggestions of relevant follow-on or new opportunities should they arise.

In return, we anticipate that you, the employer, will:• release employees for training• support and encourage your employees throughout the training• encourage employees to inform us about any disabilities or

learning needs• encourage employees to complete work and attend all sessions punctually and treat staff with respect• provide opportunities for assessment in the workplace if appropriate• pay all invoices in accordance with the terms and conditions in the

contract.

We would like your employee to:• make a positive commitment to the learning programme• attend punctually and inform the tutor or assessor if they are unable to attend or need to cancel an assessment• submit completed work on time• co-operate with staff and others respecting diversity, regardless of

age, race, religion, nationality, gender, sexual orientation or disability• behave appropriately at all times• comply fully with the Data Protection Act.

Service StandardsWe will ensure that:• an initial response to your enquiry is provided in two working days• requests for information are responded to in two working days.

This should reduce time spent searching for suitable training• a named account manager from your business sector is identified

within two working days and contacts you to discuss your requirements• you will be assigned an account manager from your business sector

so you can be assured of current and relevant advice. You will be given the opportunity to benefit from the experience of similar businesses. An initial meeting will be arranged within two weeks of your enquiry, subject to your availability and requirements

• where appropriate an Organisational Needs Analysis will be completed at the initial meeting and reviewed annually• a Training Proposal Agreement will be completed and submitted within three working days of agreeing business terms• all complaints will be dealt with by a manager. You will receive an

acknowledgement within two days and a written response within ten working days

• evaluation of your training programme with you will occur within three months of completion.


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facilities for yourself.

1. Full payment for the training, or an official order, should be sent in advance of the start date.

2. Certificates will not be supplied to successful delegates until such time as all fees have been paid in full.

3. Cancellations/postponements within four weeks of the training start date (including weekends and Bank Holidays), will incur a cancellation/postponement fee of 100% of training fees, or a flat fee of £150 per day where no training fees have been charged.

4. Leicester College reserves the right to cancel/postpone training, offering a full refund or alternative training dates, in unforeseen circumstances. All bookings are accepted subject to availability.

5. Training delegates agree to complete the necessary training administration and to provide auditable proof of status and attendance where required.

6. All training is dependent on a minimum attendance of “eligible delegates” (see point 13 for clarification), unless agreed in writing in advance of the training commencing.

7. Additional charges may be made if the agreed number of eligible delegates do not complete the programme.

8. Certificates will be awarded to successful delegates as per the name submitted on the registration enrolment form.

9. If any delegate is unsuccessful, a re-assessment/re-training fee is payable. Details are available upon request.

10. Where certificates are forwarded to a nominated individual for despatch to the successful employee(s), Leicester College cannot be held responsible for that individual failing to do so.

11. Lost certificates will be replaced at cost, plus a £25 administration charge.

12. The Employer must agree to provide Leicester College with details of any delegate who may have a disability or other learning need, prior to the training. This is to ensure that the training is suitable and appropriate. Lack of this information may lead to the delegate being withdrawn from the training on the grounds of Health and Safety. This information will be held in the strictest of confidence.

13. For Skills Funding Agency (SFA) funded training only: delegates arriving after the official start time, as agreed with Leicester College, may be refused admittance to the training and will be deemed as ineligible for funding, by virtue of insufficient guided learning hours.

14. Where public funding is granted, the delegate and employer agree to comply with the guidelines set out in the Skills Funding Agency (SFA) “Funding Guidance” and subsequent updates. This can be found on www.skillsfundingagency.bis.gov.uk

If you do not have access to the internet, please request a

copy of this document from Leicester College.

15. All the information requested is necessary for funding purposes. Leicester College is registered under the Data Protection Act 1998, and Leicester College undertakes to comply fully with this Act.

16. The Signatory on the training booking form must be a person authorised to agree to the above Terms and Conditions and by signing, accepts these Terms and Conditions.

Complaints17. Leicester College strives to produce the highest quality

training opportunities and is determined to be known for excellence in all it does. However we accept that sometimes our service to customers and employees falls short of these standards. If you are dissatisfied in anyway with our services we are keen to hear from you and to do what we can do to rectify matters. The College has a formal four stage complaints procedure. For further details please either call the College on 0116 224 2240 or visit our website leicestercollege.ac.uk

The following apply to NVQs only18. Cancellations/postponements of assessor visits will incur a fee

of £60 per visit, unless the assessor has received notification at least 24 hours in advance of the planned visit.

19. Delegates agree to complete the necessary training work set by the assessor between visits.

20. Leicester College reserves the right to withdraw delegates from the programme who do not complete activities set by the assessor within the agreed timescales.

TERMS ANDCONDITIONS


TRAINING BOOKING FORM


Training Title

Location

Course Code Training Date

Organisation Telephone

Address Fax

Email

Website

County Member of the

Postcode Chamber of Commerce

(Please see page 11 for discounts available)

No of Employees (Please provide a list of delegates overleaf. *)

* Please include on this list, details of any disabilities, learning difficulties, medical conditions, special needs or dietary requirements that we need to be aware of prior to the training. This is to enable us to ensure the training is suitable and to give the delegate the greatest chance of success. (Please refer to point 12 of the Terms and Conditions).

Payment by Invoice (please only complete if details are different from above)

Invoice Name and Address

Postcode

Purchase Order Number : Agreed Cost

Payment by Credit/Debit Card

Card Name

Card Type

Card Number

Valid From Expiry Date Security Code

Issue Number (Switch only)

By signing, I agree to the Terms and Conditions as detailed within this Employers’ Guide to Training.

Name

Signed (on behalf of Organisation)

Position within the Organisation

Date

Leicester College may wish to contact you with regard to details of any training opportunities that they feel may be relevant to your organisation. If you would prefer not be contacted by post, telephone, fax or email, please tick this box.

Yes No

M M Y Y M M Y Y

Please complete this form and return it to:Leicester College, Information Centre, Freemen’s Park Campus, Aylestone Road, Leicester LE2 7LW.

DON’T FORGETEMPLOYER OPEN DAYS

TRAINING BOOKING FORMTraining Title

Location

Training Date

Organisation Name

List of Employees

Name Date of Birth Additional Information


HIGHER EDUCATION FAIRS

Thursday 27 November 2014, 1pm to 8pm Tuesday 22 January 2014, 4pm to 8pm Saturday 7 March 2015, 11am to 2.30pm

Tuesday 23 October 2014, 10am to 2pmThursday 25 October 2014, 10am to 2pm

For more information please visit www.leicestercollege.ac.uk

Is your workforce eligible for ESF free training? See page 4 for details

©Copyright, Leicester College, September 2014, 16896.

Abbey Park CampusPainter StreetLeicesterLE1 3WA

Freemen’s Park CampusAylestone RoadLeicesterLE2 7LW

St Margaret’s CampusSt John StreetLeicesterLE1 3WL

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For all enquiries call 0116 224 2240email [email protected]

or visit leicestercollege.ac.uk

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leicester college - employers' guide to training 2014/15

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