lecturer: gareth jones class 18: teams. teams ◦ what are teams? ◦ types of teams ◦ conflict...
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Lecturer: Gareth JonesLecturer: Gareth JonesClass 18: TeamsClass 18: Teams
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Teams◦What are teams?◦ Types of teams◦Conflict resolution◦ Team strategies
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A good team is better than the sum of its parts: 1 + 1 = 3
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Formal teams◦Permanent committees
Informal◦ Task forces and problem-solving teams
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Advantages◦ Increased information ◦Broad knowledge base◦Diversity of views◦Acceptance of solutions◦Performance levels
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Disadvantages◦Peer pressure (strong among young people)◦Hidden agendas◦ Free riders (lazy members)◦High costs
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Good team communication◦Select members carefully◦Agree on project goals◦ Take time to bond◦ Clarify individual responsibilities
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Good team communication◦ Set clear processes◦ Select tools and techniques◦ Check progress often
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Team Dynamic◦ This are the interactions and processes that happen to
make and keep a good team
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Team Dynamic◦ Individual roles (what each member does)◦ Team rules (what is allowed)◦ Team Identity (what kind of a team are we)
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Team Decision Making◦When a team needs to solve a problem, or perform a
task they usually go through 5 phases
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Team Decision Making◦Orientation (learn about problem or task◦Conflict (Members may disagree about how to approach
the task)
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Team Decision Making◦Brainstorm (as a group, think of ways to do the task)◦Emergence (the best way is suggested by a team
member)
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Team Decision Making◦Reinforcement (other team members agree on this
solution)
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Conflict in teams◦When team members disagree, it may be for one or
more of the following reasons
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Conflict in teams◦Not enough resources◦No clear team roles◦Poor communication◦Power struggles◦Differing goals
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Conflict in teams◦Conflict can be divided into two categories: destructive
(bad) and constructive (good)
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Constructive Conflict◦Exposes problems◦Gets all members involved◦Generates new ideas
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Destructive Conflict◦Wastes energy◦Destroys team spirit◦Divides the team against each other
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Resolving conflict◦When there is conflict, it must be dealt with in one of the
following ways:
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Resolving conflict◦Communication (team members should talk to each
other)◦Openness (team members should be honest with each
other. Say exactly what they want.
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Resolving conflict◦ Flexibility (adapt to different team members. Change
your ideas)◦Alliance (smaller teams may form within the big team)
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Overcoming Team Resistance◦No team can exist without some resistance, but there are
ways to effectively overcome it
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Overcoming Team Resistance◦Be understanding◦ Let team members know if you are worried◦Don’t be personal
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Effective Teams◦A good and effective team will have the following
qualities:
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Effective Teams◦Clear purpose◦Creative thinking◦ Focused efforts
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Effective Teams◦Open communication◦Agreement on decisions◦Conflict resolution
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Team Meetings◦A key to good teamwork is having regular meetings to
make sure all members are doing what they need to do
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Team Meetings◦ To have a good meeting, we must decide on the
following factors:
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Purpose – Why are we having this meeting? Participants – Who is needed for this meeting?
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Agenda – What will be discussed in this meeting? In what order?
Location – Where is the meeting taking place?
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Meetings will be in the consult/join style Either way, to stay on track, an effective meeting will
have one leader
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An effective meeting will follow the following rules:
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Stay focused – remember what the meeting is about. Don’t talk about other things
Follow the rules – don’t do things that will hurt the team
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Promote participation – make sure all team members are involved
Participate actively – answer all questions. Bring up any issues you want talked about
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Close effectively – Decide on what needs to be done before the next meeting by each member
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The key to a good meeting is good listening. Many barriers exist that hurt our listening
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Listening Barriers◦Different opinions◦Bad reactions◦Selective listening (hear what you want to hear)
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Listening Barriers◦Physical distractions◦Poor note taking◦Self involvement (only interested in your own ideas)
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Effective listening◦ In order to get the most out of meetings, we must listen
effectively
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Effective listening◦Minimise physical distractions◦Give your opinion on other’s ideas◦ Take notes
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This concludes the business communications course Make sure you are well prepared for your examination!
GOOD LUCK!
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