lean culture and procurement october 29, 2013 renee smith nyberg process improvement program
TRANSCRIPT
Lean Culture and Procurement
October 29, 2013
Renee Smith Nyberg
Process Improvement Program
Today…
What is Lean?Challenges to implementing LeanLean at Enterprise ServicesHow can you get started?Questions?
3 Purposes of Lean
Reduce Waste
Improve Safety
Improve Quality
Respect for
People
Customer Focus
Creativity
Continuous Improve-
mentLearning
Humility
5
Lean leaders live these values:
Conventional vs. Lean Workplace
LeanConventionalEmployees are respected
experts; capable & trusted to solve problems.
Leaders mentor & coach employees
to use the scientific method.
Leaders direct
the work and solve problems.
Employees follow directions and turn to leaders for solutions.
In Processes…• Fewer steps• Shorter time• Less waiting• Less re-work• Fewer queues• Less inventory• Less variation• Fewer handoffs• Fewer errors
7
What can Lean culture achieve?
In Organizations…• Problems solved.• Customers MORE
satisfied!• Time and resources
for other tasks.• Workers MORE
satisfied and engaged!
Paul Akers: “Lean is simple.
Fix what bugs you.”
What bugs you??
• Wasting my time• Wasting your time• Wasting taxpayer dollars• Delays• Things waiting for review or approval• Producing something that no one uses• Getting poor quality in• Not having the right materials or tools• Extra steps
How about these?
The 8 Wastes
Overproduction Waiting Transport Over-Processing
Inventory Motion Defects UnderutilizedPeople
Seeing the Waste.
PDCA: The Scientific Method
DoPlan
CheckAdjust
Challenges to Seeing and Eliminating Waste
Habits
Assumptions
Culture: The way we do things around here.
Low Risk Tolerance
Learning Curve
Need for Safety
The Destination
Project Results: Finance
Project Results: Custodial Services
Next stop:Huddles
Daily HuddlesFinance Statewide Payee Unit
Statewide Payee Unit improves
productivity and customer service.
Next stop: UsingData and Visuals
Contracts and Legal Services Team 1
Visitor Services
Contracts and Legal Admin Staff
Enterprise Technology Readiness Team
Office of Risk Management
Employees fix what bugs them.
Employees fix what bugs them...
…at Consolidated Mail Services
Employees fix what bugs them…
…at Surplus
Employees fix what bugs them...
…at Contracts and Legal Services
Live the values each day:– Humility– Respect– Continuous Improvement– Creativity– Customer Focus– Learning
If you are an employee, learn to use scientific problem solving (PDCA).
If you are a manager, learn to coach employees in scientific problem solving.
What can YOU do to create Lean culture?
Doing(ideas in progress)
Helpful tool to encourage problem solving: An Employee Idea Board
Ready(ideas)
Parking Lot
Done(completed ideas)
*Adapted from “Personal Kanban” by Jim Benson and Tonianne DeMaria Barry
Employees write down ideas for how to fix what bugs them.
Improvement idea
Jane Smith 10/14/13
Doing(ideas in progress)
Using the Employee Idea Board
Ready(ideas)
Parking Lot
Done(completed ideas)
Everyone improves processes every day.
Questions?
www.des.wa.gov
Enterprise Services
360-407-9452
Thank you!