leading the way in electricity sm southern california edison 1 leading the way in electricity sm...

Leading the Way in Electricity SM

SOUTHERN CALIFORNIA EDISON1


SOUTHERN CALIFORNIA EDISON

Enterprise Information Management

Vision &Strategy

Governance

Architecture

Delivery



Strategy

Governance

Vision

Organization

Process

Architecture

Metrics

Vision & Strategy

Governance

Architecture

Delivery

Framework

Gartner’s Component Model

Approach

Current State Target State

• Utilize Gartner’s component model as a framework for organizing and building out our EIM capability

• Measure progress against the Gartner’s EIM Maturity Model

• Enable Business Units to access their data in a timely and cost-effective while protecting SCE’s information assets.

• Establish the appropriate foundation (people, process, technology) that balances efficient Business Unit self service with cost-effective IT&BI rendered services.

• Expand and re-brand the role of the Business Intelligence Competency Center to support SCE’s EIM requirements.

• Minimize the disruption to current efforts• Ensure all efforts are going in the same direction

• Ensure consistency and resusability• Minimize redundancy (duplicate efforts)

• Minimize the disruption to current efforts• Ensure all efforts are going in the same direction

• Ensure consistency and resusability• Minimize redundancy (duplicate efforts)

Master Plan

Vision & Strategy

Create an operating model for SCE that:• Optimizes the use of information created,

obtained, analyzed, and acted upon by all stakeholders

• Serves as the authoritative source for services, shared components, and practices

Short Term:• Quick Wins – focuses on the delivery of

high priority Business Unit requests.• Operational Improvements – focuses on

improving IT&BI’s delivery capability.

Short Term:• Quick Wins – focuses on the delivery of

high priority Business Unit requests.• Operational Improvements – focuses on

improving IT&BI’s delivery capability.

Long Term:• Define Future State Roadmap –

focuses on creating an environment that facilitates collaboration and reuse.

• Expand & Re-brand the BICC – focuses on creating a partnership between SCE Business Units and IT&BI that maximizes the EIM investment.

• Define and institutionalize data governance across the enterprise

• Extend EIM from a BI-focus to include Information and Knowledge management capabilities.

Long Term:• Define Future State Roadmap –

focuses on creating an environment that facilitates collaboration and reuse.

• Expand & Re-brand the BICC – focuses on creating a partnership between SCE Business Units and IT&BI that maximizes the EIM investment.

• Define and institutionalize data governance across the enterprise

• Extend EIM from a BI-focus to include Information and Knowledge management capabilities.

Influ

ence

s

Set

s D

irect

ion

What is EIM?EIM is an enterprise program that plans for, manages, structures, and provides information assets (structured and unstructured) to maximize the value of information for decision making, operations, and corporate strategy.

What is EIM?EIM is an enterprise program that plans for, manages, structures, and provides information assets (structured and unstructured) to maximize the value of information for decision making, operations, and corporate strategy.

Guiding Principles



CSBU GBUPower Systems Corporate CenterIT&BITDBU

Least Complex Most Complex

Self Service* BICC Rendered Services

Data and Information Services

Data and Information Services Foundation

BICC

Build & Maintain

Provide

High Level Engagement Model

* BICC will provide upon request

Ad-hoc Reporting• Web Intelligence• Explorer

Highly Formatted (Corp/Regulatory) Reporting• Crystal Reports

OLAP Analysis• BEx

Dashboards• Xcelsius

Predictive Modeling• Predictive

Workbench

Advanced Ad-hoc & Analytics• SAS

BI

DataMgmt

OS

EnterpriseInformationGovernance

Vision & Strategy

GovernanceEIM Core

ProcessesOrganization

Tools & Technologies

• Data Quality/Integrity• Data Security• Data Movement• Semantics Mgmt• Master Data Mgmt• Data Warehousing• Data Lifecycle Mgmt

Increasing Skills Required

All BI Tools



Vision & Strategy GovernanceEIM Core

ProcessesOrganization


Vision

Mission

Strategy

Goals & Objectives

Sponsorship

Stewardship

Policies, Principles &

Tenets

Alignment

Structure

Data Quality

Data Integrity

Data Security & Protection

Data Lifecycle Management

Data Movement

Semantics Management

Database Management

Master Data Management

Information Services (A&R)

Services & Support

Value Propositions

CSFs & KPIs

Structure (Virtual, Hybrid,

…)

Roles & Responsibilities

Functional Services

Business Value & Relationship Management

Information Architecture

Blueprint Management

Technologies (DBMS, CMS, ETL, EAI, EII,

Data Modeling, BI/DW,

Collaboration)

Knowledgebase & Repositories

Standards & Best Practices

Source: Xtensible Solutions

EIM FrameworkPrimary Focus

See Backup for Details

BaselinedAddressed as needed to support

Primary Focus areas



Governance

Sponsorship

Stewardship

Policies, Principles &

Tenets

Alignment

Structure

EIM Core Processes

Data Quality

Data Integrity

Data Security & Protection

Data Lifecycle Management

Data Movement

Semantics Management

Database Management

Master Data Management

Information Services (A&R)

Services & Support

GIS-specific Enterprise Data Model (AG#24m1)

Enterprise Data Governance (AG#32)

Data Governance for Edison Smart Connect

Data Governance for Dynamic Pricing

Data Governance for GIS (TDBU/OSBU)

Fleet Performance Management Dashboard &

Reporting

BI Security

GIS Services & Metadata Management

Customer Address Quality

Supply Management/AP Dashboards

SONGS Pre-outage and Outage reporting

for Work Mgmt & Finance

CSBU Data Strategy

Data Governance for Power Supply

Customer Confidential Data

BW Security Redesign

IT&BI Performance Reporting to BUs

SAP Data Retention & Archiving

Data Services/EDLC Alignment

Enterprise Performance Management Dashboard

(OSBU, TDBU, IT&BI)

Std Enterprise Launching Page for

Reporting

Select Projects in EIM Footprint


Information Architecture

Blueprint Management

Technologies (DBMS, CMS, ETL, EAI, EII,

Data Modeling, BI/DW,

Collaboration)

Knowledgebase & Repositories

Standards & Best Practices

Enterprise Content Management

Platform

Knowledge Transfer Matrix (SONGS)

RM/DM (Open Text)

Primary FocusAddressed as needed to support

Primary Focus areas

SAP Data Services

Std Enterprise O&M Reporting CRM Reporting

Edison SmartConnect Reporting

Microstrategy Conversion

Optimize Business Objects Enterprise environment setup and Integration with

BW

2011 IT&BI Achievement Goals (see next slide)

Foundation for Metadata Services

(AG#22, m3)

Business Analytics (AG#12)

KPI Reporting Dashboard for Employee Onboarding

(AG#31m2)

Edison SmartConnect Data Warehouse

(AG#1m4)



Name-DescriptionLeadership

Team Goal LeadsDiv/Dept Measure of Success

Expected Completion Measure Leads

1. Edison SmartConnect Program (CSBU) - Support the Edison SmartConnect Program by managing systems, operations, and technology to achieve billing and customer satisfaction target

D Erickson A Hutchison Dept Complete Data Warehouse Stage 2 implementation. 4th Qtr Nu Pho

12. Business Analytics Implementation (SCE) Establish Business Objects tools and processes as the standard foundation for SCE analytics and reporting.

H Freeman M Peacore Div Identify Business Objects (BOBJ) project initiatives in each one of the 5 process areas: Finance, HR, Operations Support, EAM TDBU/Non-Energy, and EAM Generation.

1st Qtr M Peacore

Successful implementation of at least one of the identified project initiatives in each one of the process areas.

4th Qtr M Peacore

22. Advance Enterprise Architecture and Services - Advance Enterprise Architecture and Services to support Data Management, SOA business process management, Content Management, and Cloud Computing opportunities.

G Ahwah S Ramaswamy Div Implement foundation for Metadata services. Complete requirements gathering, conceptual operating models, high level processes, and understand available tools. Select platform and operationalize services to enable enterprise Metadata management.

4th Qtr R RuizJ Horstman

24. Geographic Information System (GIS) - Extend existing, but limited, GIS services to an enterprise GIS Service

G Ahwah M Pinter Div Develop GIS-specific enterprise data model leveraging key project work.

2nd Qtr S RamaswamyD Walsh

31. Employee Onboarding – Implement technology solution to improve the employee onboarding process

H Freeman M Mehta Div Implement KPI reporting dashboard for tracking onboarding progress.

2nd Qtr M Mehta

32. Implement Enterprise Data Governance - Support Business units in the implementation of Data Governance by providing frameworks and processes

R Bourland M Peacore Div Acceptance of data governance framework by SCE Business Unit leaders.

4th Qtr M Peacore

Successfully implement data governance projects for two data families for business units such as TDBU and CSBU.

4th Qtr M Peacore

2011 IT&BI AGs in EIM Footprint



HIGH MEDIUM LOW

Information Services (A&R) Data Security & Protection Master Data Management

Data Governance Data Quality Database Management

Semantics Management Data Integrity

Data Movement Data Lifecycle Mgmt

Services & Support Information Architecture

Organization (Roles & Responsibilities, Structure, KPIs, Org Readiness)


Define, Plan, Implement Define, High Level Plan Define

EIM Priorities

ComponentEIM

FoundationalImportance to

BusinessCurrent

Maturity Level

Data Governance High High Low

Data Quality Low Medium Medium

Data Integrity Low Medium Medium

Data Security & Protection Medium High High

Data Lifecycle Mgmt Low Medium High

Data Movement High High Medium

ComponentEIM

FoundationalImportance to

BusinessCurrent

Maturity Level

Semantics Management High High Low

Database Management Medium Low High

Master Data Management Medium Low Low

Information Services (A&R) High High Medium

Services & Support High Medium Medium

Information Architecture High Medium Low

Prioritization Scoring



Back up



EIM Components

Level 0 Unaware

Level 1 Aware

Level 2Reactive

Level 3 Proactive

Level 4 Managed

Level 5 Effective

Vision & Strategy

Org makes strategic decisions without adequate information

Power of information is understood but strategy is still project oriented

Value of information realized & shared on cross-functional projects

Senior Mgt. recognizes enterprise information sharing as critical

Senior management embraces EIM then markets and communicates it

Senior management sees information as a competitive advantage and exploits it

Governance No governance security or accountability

Efforts to document the risks associated with uncontrolled information assets have begun

Org formalizes objectives for information sharing to achieve operational efficiency

Gov council(s) and their policies adhered in parts

Governance councils and steering committees resolve problems pertaining to cross-functional information

Monitoring and enforcement of information governance is automated throughout theenterprise

ArchitectureNo model to share enterprise information

Normalized information silos through consolidation

Localized integration Largely point-to-point

interfaces

Locally maintained data model align to a centralized enterprise architecture guidance

Some information needs met using the enterprise approach

Seamless information flows

• Integrated master data domains

Delivery

Information is fragmented & inconsistent across diff apps

Recognized need for common standards, tools and models to use skills more broadly and to reuse project materials

Data redundancy statistics show significant overlaps in master data assets.

Standards for information sharing are documented and agreed upon

EIM becomes part of the process for planning, designing and developing applications

EIM group coordinates all information management efforts

SCE Current Level SCE Target Level

2

We recommend a Target level 4 in order to maintain the balance between BU independence with enterprise needs

We recommend a Target level 4 in order to maintain the balance between BU self-service and appropriate centralized support

1

1

2

Gartner’s Maturity Model

Assessment by Cognizant Technologies



EIM “Orchestra Leader”

Robb Bourland

Technical

LeadM. Provenzano

Architecture

LeadJ. Kelly

Functional

LeadM. Peacore

• Consultation, planning & client service

• Requirements gathering & functional solution design

• Functional configuration

• Process and governance

• Integration with BU EIM initiatives & roadmap

• Architectural solution design

• Integration with Enterprise Architecture

• Cross functional impact assessment

• Tool capabilities• Process and

governance• BU level data

architecture

• Technical design• Technical build• System maintenance

& operation• Patch management• Custodial work

(capacity, archival, integrity)

• Data security• Process and

governance• Tool implementation

& support

Three Pillars of Accountability

Guiding Principles

• Minimize the disruption to current efforts

• Ensure all efforts are going in the same direction

• Ensure consistency and resusability

• Minimize redundancy (duplicate efforts)

Guiding Principles

• Minimize the disruption to current efforts

• Ensure all efforts are going in the same direction

• Ensure consistency and resusability

• Minimize redundancy (duplicate efforts)

leading the way in electricity sm southern california edison 1 leading the way in electricity sm...

Documents