leadership and safety

Corrie Pitzer

QRC Safety ConferenceLeadership and

safety...

SAFEmap

still not connected

Corrie Pitzer

QRC Safety Conference

Canada

Brazil

Australia

USA

South

Africa

Canada

Brazil

Chile

Global Clients

2

SAFEmap Offices

Santiago

Vancouver

Pretoria BrisbanePerth

Sao Paulo

Guatemala

Bishkek

CIS Countries

Corrie Pitzer


The Pacific Island

Paradise

“Rudga Rudga Tenfo”

The Pacific Island

Paradise

“Rudga Rudga Tenfo”

Corrie Pitzer


Leadership and safety

Corrie Pitzer


The view from the top…September 2008 to dateRandom to sites, via MCA‘Leader group’ – 600+

Corrie Pitzer


2. Rational

3. Righteous

4. Reliable

1. Reactive

Intrinsic/Value-drivenExtrinsic/Results-driven

Syst

emic

Ra

ndom

R4 Risk ‘Mindset Matrix’

Corrie Pitzer


Rational

Reactive

Righteous

Reliable

Corrie Pitzer


1. Serious about safety

2. Decision-making

3. Responsiveness

4. Safe behaviour

5. Positive Recognition

6. Information exchange

7. Leader credibility

8. Program focus

9. Job Stress

10. Team Spirit

11. Job satisfaction

12. Honesty

13. Fairness

14. Leadership Style

15. Culture of Care

16. Passionate leadership

17. Safety Balance

18. Trust in supervisor

19. Safety Efforts

20. Management reaction

Righteous/Reliable

-25 -20 -15 -10 -5 0 5 10 15 20

Safety Mindset SurveyAll respondents

Righteous

Reliable

74

Corrie Pitzer


The view from the bottom…

Corrie Pitzer


Now 80 000+Australia

AsiaUSA

CanadaLatin America

AfricaRussia/Eastern Europe

Corrie Pitzer


Corrie Pitzer

QRC Safety Conference1999-2009

Corrie Pitzer


Now 25 268Australia

Corrie Pitzer


SURVEY GROUP NUMBERS

MCA 1999 2000-04 2005-08

Contractors 1364 1839 518

Operators 5254 3906 6163

Supervisors 523 602 566

Specialists 1063 1111 945

Middle Manager 293 152 478

Senior Manager 161 272 58

Total 8658 7882 8728

Corrie Pitzer


“A safe culture is an informed culture.

An informed culture can only be built on the foundations of a reporting culture. And this, in turn, depends upon establishing a just culture. Which can only come about if people have trust in their leaders”

James Reason

Trust

Just

Informed

Reporting

Committed

What is a safe culture?

Corrie Pitzer



2. Decision-making

3. Responsiveness

4. Safe behaviour




8. Program focus

9. Job Stress

10. Team Spirit


12. Honesty

13. Fairness


15. Culture of Care


17. Safety Balance


19. Safety Efforts


Righteous/Reliable

-25 -20 -15 -10 -5 0 5 10 15 20


Righteous Reliable

Question 1: To what extent do employees believe the company is serious about safety?Most employees do not believe that management is committed

Employees believe safety commitment is no more than signing safety policies

Most people believe management is genuine about safety, but sometimes they compromise it

Employees widely belief that management genuinely put safety first.

Corrie Pitzer


8. Management is genuinely serious about safety.

8

0

20

40

60

80

100

Contractors Operators Supervisors Specialists MidManager SenMan

Net

Pos

itive

/Neg

ativ

e R

espo

nse

Australia 2005-8

Management doesn't really care about safety.

8

0

20

40

60

80

100


Net

Pos

itive

/Neg

ativ

e R

espo

nse

Australia 2005-8 2000-2004 MCA 1999

Corrie Pitzer


Trust?

Just

Informed

Reporting


2. Decision-making

3. Responsiveness

4. Safe behaviour




8. Program focus

9. Job Stress

10. Team Spirit


12. Honesty

13. Fairness


15. Culture of Care


17. Safety Balance


19. Safety Efforts


Righteous/Reliable

-25 -20 -15 -10 -5 0 5 10 15 20


Righteous Reliable

Corrie Pitzer


7

0

20

40

60

80

100


Net

Pos

itive

/Neg

ativ

e R

espo

nse

Australia 2005-8

7. You can trust management in this company.

7

-40

-20

0

20

40

60

80

100


Net

Pos

itive

/Neg

ativ

e R

espo

nse

Australia 2005-8 2000-2004 MCA 1999

The managers in this company cannot be trusted.

Corrie Pitzer



2. Decision-making

3. Responsiveness

4. Safe behaviour




8. Program focus

9. Job Stress

10. Team Spirit


12. Honesty

13. Fairness


15. Culture of Care


17. Safety Balance


19. Safety Efforts


Righteous/Reliable

-25 -20 -15 -10 -5 0 5 10 15 20


Righteous Reliable

Corrie Pitzer


11

0

20

40

60

80

100


Net

Pos

itive

/Neg

ativ

e R

espo

nse

Australia 2005-8

11. I can trust my supervisor.

11

0

20

40

60

80

100


Net

Pos

itive

/Neg

ativ

e R

espo

nse

Australia 2005-8 2000-2004 MCA 1999

I don't have a lot of trust in my supervisor.

Corrie Pitzer


Trust

Just?

Informed

Reporting


2. Decision-making

3. Responsiveness

4. Safe behaviour




8. Program focus

9. Job Stress

10. Team Spirit


12. Honesty

13. Fairness


15. Culture of Care


17. Safety Balance


19. Safety Efforts


Righteous/Reliable

-25 -20 -15 -10 -5 0 5 10 15 20


Righteous Reliable

Question 13: To what extent are safety transgressions handled fairly?If there is an accident, workers will most likely be blamed for it, guilty or not

There is a tendency to blame people for accidents although some attention is given to system failures

System failures are the first focus when accidents happen although still reluctant to uncover all.

There is a fair and realistic response to accidents with a positive and critical look at ‘root causes’

Corrie Pitzer


17

0

20

40

60

80

100


Net

Pos

itive

/Neg

ativ

e R

espo

nse

Australia 2005-8

17. When you break a safety rule, you will be treated fairly.

17

0

20

40

60

80

100


Net

Pos

itive

/Neg

ativ

e R

espo

nse

Australia 2005-8 2000-2004 MCA 1999

People are often treated unfairly for safety transgressions.

Corrie Pitzer



2. Decision-making

3. Responsiveness

4. Safe behaviour




8. Program focus

9. Job Stress

10. Team Spirit


12. Honesty

13. Fairness


15. Culture of Care


17. Safety Balance


19. Safety Efforts


Righteous/Reliable

-25 -20 -15 -10 -5 0 5 10 15 20


Righteous Reliable

Corrie Pitzer


25

0

20

40

60

80

100


Net

Pos

itive

/Neg

ativ

e R

espo

nse

Australia 2005-8

25. If you work safely, you will get recognition for it.

25

-40

-20

0

20

40

60

80

100


Net

Pos

itive

/Neg

ativ

e R

espo

nse

Australia 2005-8 2000-2004 MCA 1999

Working safely is seldom rewarded.

Corrie Pitzer


Trust

Just

Informed

Reporting?


2. Decision-making

3. Responsiveness

4. Safe behaviour




8. Program focus

9. Job Stress

10. Team Spirit


12. Honesty

13. Fairness


15. Culture of Care


17. Safety Balance


19. Safety Efforts


Righteous/Reliable

-25 -20 -15 -10 -5 0 5 10 15 20


Righteous Reliable

Corrie Pitzer


19

0

20

40

60

80

100


Net

Pos

itive

/Neg

ativ

e R

espo

nse

Australia 2005-8

19. If you raise a safety concern, someone follows up very quickly.

19

-20

0

20

40

60

80

100


Net

Pos

itive

/Neg

ativ

e R

espo

nse

Australia 2005-8 2000-2004 MCA 1999

If you raise a safety concern, you often hear nothing of it again.

Corrie Pitzer


Trust

Just

Informed?

Reporting


2. Decision-making

3. Responsiveness

4. Safe behaviour




8. Program focus

9. Job Stress

10. Team Spirit


12. Honesty

13. Fairness


15. Culture of Care


17. Safety Balance


19. Safety Efforts


Righteous/Reliable

-25 -20 -15 -10 -5 0 5 10 15 20


Righteous Reliable

Question 12: To what extent is there honesty about safety concerns?Nobody speaks up about problems because it can only land you in trouble

Employees are reluctant to voice their real concerns but would voice some if it’s not too serious

Employees readily talks about concerns even though they are not actively encouraged

Employees are actively encouraged to speak up and can do so without any fears.

Corrie Pitzer

QRC Safety Conference32. People around me generally comply with safety rules.

I know people break safety rules to get jobs done.

32

0

20

40

60

80

100


Net

Pos

itive

/Neg

ativ

e R

espo

nse

Australia 2005-833

0

20

40

60

80

100


Net

Pos

itive

/Neg

ativ

e R

espo

nse

Australia 2005-8 2000-2004 MCA 1999

Corrie Pitzer


X

X

X

X Trust?

Just?

Informed?

Reporting?

Committed?

Corrie Pitzer



2. Decision-making

3. Responsiveness

4. Safe behaviour




8. Program focus

9. Job Stress

10. Team Spirit


12. Honesty

13. Fairness


15. Culture of Care


17. Safety Balance


19. Safety Efforts


Righteous/Reliable

-25 -20 -15 -10 -5 0 5 10 15 20


Righteous Reliable

Question 8: What is the focus of safety programs and systems? Safety is commanded from the top down and driven by senior management

There is a strong emphasis on safety rules, procedures and compliance.

The emphasis is mostly on people’s behaviours, skills and attitudes

People are encouraged to make decisions about risks themselves

Corrie Pitzer


Exposed• In denial• Messengers shot• Whistleblower

sacked• Protection of

power• Information

hoarded• Responsibility

shirked• Failure punished• New ideas crushed

STARTERS Reactive• Deal “by the book”

• Conform to rules

• Reactive

• Repair not reform

• Information rejected

• Responsibility separated

• New ideas = problems

STRUGGLERS Protective• Inspections

• Develop risk systems

• Target zero

• Improve Measures

• Improve communication

• Develop action plans

• Monitorprogress

• Clarify objectives

STRAGGLERS Vigorous• Audit systems

• Risk Management

• Systems thinking

• Advanced metrics

• Improve consultation

• Safety planning

• Participation systems

• Clarify/refine objectives

STRIVERSProgressive• Active leadership

• Plans widely known

• Two-way communication

• Behavioural tracking

• Accountability understood

• Empowerment

• Regular peer reviews

• Range of emergency responses catered for

• Strategic focus

SETTERSInnovative• Strive for

reliability

• “What if?” scenarios

• Continuous reform

• Leadership all levels

• Actively seek new ideas

• Actively manage change

• Messengers rewarded

• Failures prompt review

• Flexibility of operation

• Integrated operations

• Consistent self-shock

• Searching for truth

EXPLORERS

PERCEPTION OF MANAGEMENT

Distrusted | Accepted | Worthy Credible Believed| Trusted

APPROACH TO PEOPLE

Sanctioned | Directed | Encouraged | Partnered | Empowered | Championed

Bench

mark

Leader

gro

up

Work

ers

Our

syst

em

s

Corrie Pitzer


A mindful, heartless mine…

Corrie Pitzer

QRC Safety Conference10 May 1995

Night shift

Corrie Pitzer


Corrie Pitzer


800 ft down

Corrie Pitzer


“…but that is impossible!”

Corrie Pitzer


Corrie Pitzer


31 sec

Corrie Pitzer

QRC Safety ConferenceMina saba skati lo makalian ena baleka lo muntu ena as ifa.

Corrie Pitzer

QRC Safety ConferenceLeadership and

safety... connected

SAFEmap

Corrie Pitzer


“When was the last time you

saved someone’s life?

Corrie Pitzer


50

SimpleSimple

Unexpected

Unexpected

CredibleCredible

ConcreteConcrete

EmotionalEmotional

Story lineStory line

Corrie Pitzer


The myth of ‘awareness’

“…remember to be mindful of risk all the time”

think of the possibility of accidents all the time”

“…expect the unexpected…”

H

Think safety!

Corrie Pitzer


Safety and Health Vision

Safety and Health Beliefs

To achieve our goal of zero harm.

Its good business to prevent injuries and illness

All accidents are preventable.

No task is so important that it cannot be done safely.

All risks can be identified and managed.

Everyone shares responsibility for safety.

Safety performance can always be improved.

Safety is intrinsically woven into our corporate DNA.

If there is an incident, YOU have chosen to do the task unsafely

If you make a mistake, YOU are not a true believer

If there is an accident, YOU have failed (to identify the risk)

Our statistics MUST improve every month/quarter/year…

An accident is YOUR responsibility (fault)

We will achieve a goal that has never been achieved, will never be achieved, but we have to say we will

Safety is about our PROFITS, not about you

Are you %#@$!!

kidding me?

Corrie Pitzer


Safety and Health VisionTo achieve our goal of zero harm.

Safety and Health Beliefs

• Its good business to prevent injuries and illness

• All accidents are preventable.

• No task is so important that it cannot be done safely.

• All risks can be identified and managed.

• Everyone shares responsibility for safety.

• Safety performance can always be improved.

• Safety is intrinsically woven into our corporate DNA.

X

X

X

X

X

X

X

X

Research pro

ves beliefs cre

ate safe behaviours???

Corrie Pitzer


Recommendations• Segregation vs Integration

• Aspiration vs Inspiration

• Minds vs Hearts

• Managing vs Leading

• No more BS

Corrie Pitzer


Albert Einstein

“The world we have created

is a product of our thinking;

it cannot be changed

without changing our thinking.“

leadership and safety

Documents