leaderquest catalog number 1 volume number 14 revised 2 …...mcsa windows server 2012 associate...

LeaderQuest

102 Decker Court, Suite 250

Irving, Texas 75062

Phone: (866) 378-0761

Toll Free: (866) 378-0761

Fax: (303) 768-0513

Catalog Number 1, Volume Number 14, Revised 02/09/2017

Effective Date 02/9/17

APPROVED AND REGULATED BY THE TEXAS WORKFORCE COMMISSION, CAREER SCHOOLS AND COLLEGES, AUSTIN, TEXAS.

“THE INFORMATION CONTAINED IN THIS CATALOG IS TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE.”

Tim Kalil, Chief Operating Officer

Signature: Tim Kalil 02/09/2017

CONTENTS

INTRODUCTION ..................................................................................................... 4

ADMINISTRATION STAFF ....................................................................................... 4

FACULTY ............................................................................................................... 5

PROGRAMS OFFERED ............................................................................................ 7

SEMINARS OFFERED .............................................................................................. 9

TUITION AND FEES ............................................................................................... 10

CLASS SCHEDULE ................................................................................................. 12

FULL TIME STUDENTS: ............................................................................................................... 12 PART-TIME STUDENTS: .............................................................................................................. 13

ENTRANCE REQUIREMENTS ................................................................................. 13

ENROLLMENT....................................................................................................... 13

FACILITIES ........................................................................................................... 13

PLACEMENT ASSISTANCE ..................................................................................... 15

ATTENDANCE REQUIREMENTS ............................................................................. 15

CERTIFICATION EXAM STUDY POLICY ................................................................. 16

GRADING SYSTEM/PROGRESS REPORTS ............................................................... 16

RE-ADMISSION POLICY ......................................................................................... 16

GRADUATION POLICY .......................................................................................... 16

CANCELLATION AND REFUND POLICY ................................................................. 16

CONDUCT POLICY ................................................................................................ 18

STUDENT COMPLAINTS ........................................................................................ 18

EDUCATIONAL SERVICES ..................................................................................... 18

PREVIOUS CREDITS ............................................................................................... 18

DISMISSAL ............................................................................................................ 19

STUDENT GRIEVANCE PROCEDURE ...................................................................... 19

PROGRAMS ........................................................................................................... 20

TECHNICAL SUPPORT SPECIALIST (TSS) ................................................................. 20 COMPUTER USER SUPPORT SPECIALIST .................................................................................. 30 NETWORK SUPPORT SPECIALIST ................................................................................................ 46 CCNA ...................................................................................................................................... 56 NETWORK SECURITY SPECIALIST ............................................................................................... 60 INFORMATION SECURITY ANALYST (ISA) .............................................................. 65 CYBERSECURITY SPECIALIST (CYBER) ...................................................................................... 73 COMPTIA SECURITY+ ..................................................................................................... 82 PMP - IT PROJECT MANAGEMENT PROFESSIONAL ..................................................................... 85

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MCSA WINDOWS SERVER 2012 ASSOCIATE (SA) ....................................................................... 93 MCSA WINDOWS 8 ASSOCIATE (DS) ....................................................................................... 104 COMPTIA NETWORK+ ................................................................................................... 111 MICROSOFT WEB DEVELOPMENT SPECIALIST (MWD) .............................................................. 115 MCSA SQL SERVER 2012 ASSOCIATE (DA) .............................................................................. 121 CEH – CERTIFIED PROFESSIONAL ETHICAL HACKER ................................................................ 126 CHFI – CERTIFIED DIGITAL FORENSICS EXAMINER .................................................................. 128 EC-COUNCIL CERTIFIED NETWORK DEFENDER (CND) .................................. 130 COMPTIA ADVANCED SECURITY PRACTITIONER (CASP)............................... 133 EC-COUNCIL CERTIFIED ENCRYPTION SPECIALIST (ECES) .......................... 138 EC-COUNCIL CERTIFIED SECURITY ANALYST (ECSA) ..................................... 141 EC-COUNCIL DISASTER RECOVERY PROFESSIONAL (EDRP) ......................... 145

SEMINARS........................................................................................................... 154

IINS – IMPLEMENTING CISCO IOS NETWORK SECURITY (IINS) ................................................ 154 IUWNE – IMPLEMENTING CISCO UNIFIED WIRELESS NETWORKING ESSENTIALS (IUWNE) ..... 156 ICOMM – INTRODUCING CISCO VOICE AND UNIFIED COMMUNICATIONS ADMINISTRATION .... 158 CPTE – CERTIFIED PENETRATION TESTING ENGINEER ............................................................. 161 20413 – DESIGNING AND IMPLEMENTING A SERVER INFRASTRUCTURE ..................................... 164 20414 – IMPLEMENTING AN ADVANCED SERVER INFRASTRUCTURE .......................................... 167 ITIL – ITIL FOUNDATIONS ...................................................................................................... 170 LQ975: INTRODUCTION TO PROGRAMMING ............................................................................. 173 LQ480: PROGRAMMING IN HTML5 WITH JAVASCRIPT AND CSS3 ............................................. 176 LQ483: PROGRAMMING IN C# ................................................................................................. 179 CISM – CERTIFIED INFORMATION SECURITY MANAGER .......................................................... 182 CISSP – CERTIFIED INFORMATION SYSTEMS SECURITY PROFESSIONAL ..................................... 184 APPENDIX A ........................................................................................................................ 187

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INTRODUCTION

LeaderQuest (hereinafter referred to as “The School”) offers job training programs that quickly close skills gaps and help individuals improve technical and management performance; producing rewarding careers and delivering an effective workforce for businesses across size and industry.

The School provides world-class technology and equipment for student training. The School is staffed with Instructors who must meet minimum certification standard in their field of specialty.

The School is an Authorized Training Partner for Microsoft, Cisco, and CompTIA.

The School is approved by the State of Colorado Department of Education, Division of Private Occupational Schools (DPOS) and by the Texas Workforce Commission (TWC).

The owner of the School is George Cohlmia. LeaderQuest is headquartered in Centennial, CO and as of this writing, offers classes on three campuses: Colorado Springs, Centennial, and Irving.

The School has the following history:

January 2001: School is approved by the Colorado Board of Higher Education Department of Private Educational Schools under the name of Hensmann Training and Education Centers.

February 2001: School opens its doors in Colorado Springs, CO and runs its first class. March 2001: School opens its second campus in Centennial, Colorado. July 2006: School is sold to new ownership. The acquiring company is LeaderQuest with one

majority shareholder in George Cohlmia. School continues to operate as Hensmann Training and Education Centers through 2006 and into early 2007.

April 2007: School officially changes its name from Hensmann Training and Education Centers to LeaderQuest.

October 2014: School is approved by the Texas Workforce Commission

ADMINISTRATION STAFF

Key Administrative Staff:

George Cohlmia - CEO & Owner Jerry Kukuchka – Chief Financial Officer Tim Kalil – Chief Operations Officer Bruce Stassen – VP of Training Administration; VA Certified Official Jennifer Strobl – Director of Compliance Bob Villareal – Campus Director – Irving Kevin Horton – Campus Director – Denver Peter Lett – Campus Director – Colorado Springs Sam Lee – Campus Director – Jacksonville Nathan Smith – Technology Manager Meghan Jurado – Lead SCO Mary Walker – Accounting

Dallas Staff:

Bob Villareal – Campus Director – Dallas George Clay – Sr Career Training Consultant Orlando Dumas – Career Training Consultant

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Robert MacIntyre – Career Training Consultant Brandon Smith – Sr Employer Relations Manager Michael Rushing – Technical Student Mentor Jan Campo – Frontline Associate

FACULTY

Steve Nardini – Senior Technical Instructor

Steve has been in the technology training industry for over 16 years, the past 14 years as a Microsoft Certified Trainer. Steve has mixed his classroom experiences with many IT consulting projects and therefore brings real-world experience to the classroom. He believes that the work that he does as an independent consultant deploying Windows-based networks and applications, provides a more complete learning environment for his students. Steve’s credentials include:

Microsoft Certified Systems Engineer for Windows Server 2012 Microsoft Certified Trainer Microsoft Certified Solutions Associate Cisco Certified Systems Instructor Cisco Certified Network Associate CompTIA A+ and Network+ Microsoft IT Pro: Enterprise Messaging Administrator Microsoft IT Pro: Windows 2008 Microsoft IT Pro: Consumer Support Technician Microsoft IT Pro: SharePoint Server 2010 Microsoft Certified Technology Specialist: SharePoint Microsoft Certified Technology Specialist: Windows Server 2008 R2, Server Virtualization

James Grimes –Technical Instructor

James has been working in the information technology field since 2002 having worked with a number of marquee companies including Walmart, EDS, BMC, and Dell. James is a US Army veteran and brings a broad base of IT field knowledge into his classroom, and has proven a unique ability to demystify complex technical concepts to students across all skill levels. James possesses a wide array of technology certifications including:

CompTIA A+

CompTIA Network+

CompTIA Security+

ITIL V3 Foundations

James Gross – Technical Instructor

Ever since childhood, James has been fascinated by technology. Years later, in high school, James learned how to program in BASIC and how to use the Apple IIe computer for math class. Now, with over 18 years of experience with computers and networks, James has a deep understanding, and fascination in the exceptional things that can be accomplished by IT. James’s journey into the IT arena

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started in 1996, when he had to learn the CompTIA six-step troubleshooting process to isolate a problem in his deal AMD 386DX-40 computer. After guessing that it was the I/O board and after purchasing the board and installing it, James’s computer sprang to life; and he was hooked on IT!

After an illustrious career in the US Air Force starting in 1991, James retired as a Program Analyst from the 81st Training Wing and joined Level 3 Communication as a Senior Operations Technician. Along the way, James earned a wide array of highly coveted IT certification including:

CompTIA A+ CompTIA Network+ CompTIA Security+ Certificate in Homeland Security - Level I MTA: Windows OS Fundamentals Web Foundations Associate Web Design Specialist MTA: Windows Operating System Fundamentals CompTIA Server+ ITIL Foundations

Henry Dittmer – Adjunct Instructor

Henry Dittmer possesses over 25 years of experience in technology management, training, and coaching. Henry received a BSEE degree from Wichita State University, and an MSEE with an emphasis on computer science from Georgia Institute of Technology. Henry is a life-long student of Meyers-Briggs, and as such is able to bring a unique level of interpersonal intelligence to his classes. Henry’s accreditations include:

PMI-ACP (Agile Certified Practitioner) Certified Scrum Master (CSM) Certified Scrum Product Owner (CSPO) Meyers-Briggs Certified Practitioner ITIL Foundation

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PROGRAMS OFFERED

Program Title / Certificate

Course Number

Course Title Contact Hours (Hrs)

Program Completion

Length* (Days)

Infrastructure and Tech Support

Technical Support Specialist (TSS)

ITIL-FND ITIL Foundations 40

15 220-901 A+ Essentials 40

220-902 A+ Practical Application 40

Computer User Support Specialist (CUSS)

220-901 A+ Essentials 40

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220-902 A+ Practical Applications 40

Net+ Network+ 40

Sec+ Security+ 40

ITIL-FND ITIL Foundations 40

CCNA

ICND1 Interconnecting Cisco Networking Devices 1

40

10


40

Network Support Specialist (NSS)

Net+ Network+ 40

20

Sec+ Security+ 40


40


40

Network Security Specialist (NSec)


40

15 ICND2

Interconnecting Cisco Networking Devices 2

40

IINS Implementing Cisco IOS Network Security (IINS) v2.0

40

MCSA Windows Server 2012 Associate (SA)

20410 Installing and Configuring Windows Server 2012

40

15 20411

Administering Windows Server 2012

40

20412 Configuring Advanced Windows Server 2012 Services

40

CompTIA Network + (Net +)

N10-006 Comp Network + 40 5

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Information Security

Information Security Analyst- ISA

Sec + Security + 40

15 CND Certified Network Defender 40

CEH Professional Ethical Hacker 40

Cybersecurity Specialist (CYBER)

Sec+ Security+ 40

15 CEH Professional Ethical Hacker 40

CHFI Computer Hacking Forensics Investigator

40

CompTIA Security + SYO-401 Security + 40 5

EC-Council Certified Encryption Specialist

ECES EC-Council Certified Encryption Specialist

24 3

EC-Council Certified Security Analyst

ECAS EC-Council Certified Security Analyst

40 5

EC-Council Disaster Recovery Professional

EDRP EC-Council Disaster Recovery Professional

40 5

CompTIA Advanced Security Practitioner

CASP CompTIA Advanced Security Practitioner

40 5

Certified Digital Forensics Examiner

CHFI Certified Digital Forensics Examiner

40 5

Certified Professional Ethical Hacker

CEH Certified Professional Ethical Hacker

40 5

Certified Network Defender

CND Certified Network Defender 40 5

Database Administration

MCSA SQL Server (DA)

10774 Querying a Microsoft SQL Server 2012

40

15 10775

Administering Microsoft SQL Server 2012 Database

40

10777 Implementing a Data Warehouse with SQL Server 2012

40

Project and Service Management

Senior Tech Project Manager (STPM)

ITIL ITIL Foundations 40 10

PMP PMP Exam Preparation 40

Programming and Web Development

Microsoft Web Development Specialist (MWD)

LQ975 Introduction to Programming

40

10

LQ480 Programming in HTML5, CSS3, and Javascript

40

*Program Completion Length does not include self-study test prep time based on industry standard of 1 day of self-study test prep for each day of course lecture.

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SEMINARS OFFERED

Seminar Title Seminar Number Contact Hours (Hrs)

Implementing Cisco IOS Network Security (IINS) IINS 40

Implementing Cisco Unified Wireless Networking Essentials (IUWNE)

IUWNE 40

Introducing Cisco Voice and Unified Communications Administration (ICOMM)

ICOMM 40

Certified Penetration Testing Engineer CPTE 40

Certified Information Systems Security Professional CISSP 40

Certified Information Security Manager CISM 40

Designing and Implement a Server Infrastructure 20413 40

Implementing Advanced Server Infrastructure 20414 40

ITIL Foundations ITIL 40

Introduction to Programming LQ975 40

Programming in HTML5, CSS3, and Javascript LQ480 40

Programming in C# LQ483 40

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TUITION AND FEES

Programs

Tuition Exam Fees Supplies/Equipment Total Tuition Fee

Technical Support Specialist (TSS) – 120 hours

$6,764 $621 $295 $7,385

Computer User Support Specialist (CUSS) – 200 hours

$11,558 $1,217 $545 $12,775

Cisco Certified Network Associate (CCNA) – 80 hours

$6,290 $300 $630 $6,590

Network Support Specialist (NSS) – 160 hours

$11,084 $896 $880 $11,980

Network Security Specialist (Nsec) – 120 hours

$9,735 $550 $1,230 $10,285

IT Project Management Professional (STPM) – 80 hours

$4,512 $778 $270 $5,290

Information Security Analyst- (ISA)- 120 Hours

$8874 $1,211 $1,325 $10,085

Cybersecurity Specialist (CYBER) – 120 hours

$8,874 $1,211 $1,325 $10,085

CompTIA Security + (Sec +) – 40 hours

$2,384 $311 $125 $2,695

MCSA Windows Server 2012 Associate (SA) – 120 hours

$8,535 $450 $864 $8,985

MCSA SQL Server 2012 Associate (DA) – 120 hours

$8,535 $450 $864 $8,985

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Seminars

Tuition Exam Fees Supplies/Equipment Total Tuition Fee Implementing Cisco IOS Network Security (IINS) – 40 hours

$3,445 $250 $600 $3,695

Implementing Cisco Unified Wireless Networking Essentials (IUWNE) – 40 hours

$3,445 $250 $600 $3,695

Microsoft Web Development Specialist (MWD) – 80 hours

$5,690 $150 $576 $5,840

MCSA Windows 8 (DSS) – 80 hours

$5,690 $300 $546 $5,990

EC-Council Certified Security Analyst (ECSA) – 40 hours

$3,195 $500 $500 $3,695

EC-Council Disaster Recovery Professional (EDRP) – 40 hours

$3,345 $350 $650 $3,695

EC Council Certified Encryption Specialist (ECSA) -24 hours

$2,345 $200 $500 $2,545

Computer Hacking Forensic Investigator (CHFI) – 40 hours

$3,295 $400 $600 $3,695

CompTIA Advanced Security Practitioner (CASP)- 40 hours

$3, 069 $426 $325 $3,495

Certified Ethical Hacker (CEH) – 40 hours

$3,195 $500 $600 $3,695

Certified Network Defender (CND) – 40 hours

$3,295 $400 $600 $3,695

CompTIA Network+ (Net+) – 40 hours

$2,410 $285 $125 $2,695

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Introducing Cisco Voice and Unified Communications Admin (ICOMM) – 40 hours

$3,445 $250 $600 $3,695

Information Systems Security Professional Certification Prep (CISSP) – 40 hours

$2,796 $599 $170 $3,395

Penetration Testing Engineer (CPTE) – 40 hours

$3,195 $500 $600 $3,695

Designing and Implementing a Server Infrastructure (20413) – 40 hours

$2,845 $150 $288 $2,995

Implementing Advanced Server Infrastructure (20414) – 40 hours

$2,845 $150 $288 $2,995

ITIL Foundations (ITIL) – 40 hours

$1,772 $223 $45 $1,995

Introduction to Programming (LQ975) – 40 hours

$2,845 $0 $288 $2,845

Programming in HTML5, CSS3, and Javascript (LQ480) – 40 hours

$2,845 $150 $288 $2,995

Programming in C# (LQ483) – 40 hours

$2,845 $150 $288 $2,995

Certified Information Security Manager (CISM) – 40 hours

$2,770 $625 $350 $3,395

CLASS SCHEDULE

All courses are determined by Vendor standards. Not all programs have been submitted for GI Bill benefits.

FULL TIME STUDENTS:

Monday through Friday 8:00am – 5:00pm with one-half hour lunch break

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PART-TIME STUDENTS:

Monday through Friday 7:00pm – 11:00pm.

Some Saturdays allowed for make-up 8:00am – 4:30pm with one-half hour lunch break

When an unexpected closure occurs due to extraordinary conditions such as inclement weather, students will be notified as soon as possible by phone and/or radio, and/or TV who provide closure information as a public service. Classes are not held on the following holidays:

New Year’s Eve Labor Day

New Year’s Day Thanksgiving Day & the Friday following

Memorial Day Christmas Eve

Independence Day Christmas Day

ENTRANCE REQUIREMENTS

The school does not discriminate based on race, sex, religion, ethnic origin, or disability.

Prospective students must have a high school diploma or equivalency diploma with the willingness to learn; and a working knowledge of computers would be greatly appreciated. We also screen our students to make sure they will be successful with our program. In the event the applicant is unable to provide proof of secondary education, achieve a passing score on the Wonderlic Basic Skills Test.

ENROLLMENT

Prospective students may enroll anytime. Late enrollments will be only one week prior to class start time and as late as one day into first class, depending on the program and the student has adequate experience.

FACILITIES

The LeaderQuest main corporate office is located in Denver at 6825 S. Galena St, Centennial CO 80112. LeaderQuest has a campus in Dallas, TX at 102 Decker Court, Ste 250, Irving, TX 75062. LeaderQuest also operates a second training facility in Colorado Springs at 7222 Commerce Center Dr, Ste 235, Colorado Springs, CO 80919. Hours of operation are from 8 am to 11 pm. All classrooms are furnished with the latest state-of-the-art equipment and furniture. A Resource Center, Study Center and Career Services Center are available to students.

LeaderQuest is a smoke-free environment. For those that smoke, designated smoking areas are located outside our training facilities.

Below is a full accounting of each of the school’s facilities as of April 15, 2016:

Centennial, CO

Address 6825 S. Galena Street, Suite 100, Centennial, CO 80112

Total Square Footage 6,932 Sq. Ft.

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Number of Classrooms 3

Student Stations in Classroom #1 12 Dell Optiplex machines with dual monitors



Lab Environment A separate lab environment integrated into each classroom

Virtual Live Training Room Description

3 workstations dedicated to virtual live training.

Student Self Study and Test Prep Room Description

3 workstations dedicated to self-study or test preparation.

Administrative Area Description 10 Cubicles

8 Enclosed Offices

2 Conference Rooms

1 Break Area

1 Reception Area

Colorado Springs, CO

Address 7222 Commerce Center Drive, Suite 235 Colorado Springs, CO 80919


Number of Classrooms 2 Classrooms


Student Stations in Classroom #2 16 Dell Optiplex machines

Lab Environment A separate lab room shared between both classrooms

Virtual Live Training Room Description

2 workstations dedicated to virtual live training.

Student Self Study and Test Prep Room Description

2 workstations dedicated to self-study or test preparation.

Administrative Area Description 4 Enclosed Offices

1 Conference Room

1 Break Area

1 Reception Area

Irving, TX

Address 102 Decker Court, Suite No. 250 Irving, TX 75062


Number of Classrooms 3 Classrooms



Student Stations in Classroom #3 16 Dell Optiplex machines with dual monitors w/ a hands on lab environment

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Testing Center PearsonVue Testing Center

Administrative Area Description 3 Enclosed Offices

1 Conference Room

1 Break Area

1 Reception Area

1 Employee Bullpen Area

PLACEMENT ASSISTANCE

LeaderQuest offers job lead referrals as they are sent to us from employers. However, we make no guarantee, express or imply of future employment. Current law prohibits any school from guaranteeing job placement as an inducement to enroll students.

ATTENDANCE REQUIREMENTS

Students are expected to arrive on time for classes with the proper materials and attitude. An overall attendance rate of at least 80% is required. Instructors take attendance on a daily basis through an attendance log that is submitted to student services by 11:00AM each day and added to the student’s file. On that attendance log, instructors mark whether the student was tardy, absent, or partial. Instructors may request students to withdraw from a course or program if excessive absences of over 70% or tardiness lead to unsatisfactory progress.

Students who fall behind the 80% attendance rate or the 80% lab participation rate will be put on academic probation by student services and if they fall under 70% will automatically be dropped from the program. If students using VA benefits exceeds 70% total absences per period will be terminated from their VA benefits for unsatisfactory attendance. All students will be given one additional training period after they are put on probation to meet requirement or will be terminated at that time.

In order to show that the cause of unsatisfactory attendance has been removed, students must show good attendance (as defined) for one period after being terminated for unsatisfactory attendance. After such time, the student may be recertified for VA education benefits.

Students who are unable to continue classes for medical reasons or severe personal problems will be required to take a leave of absence until that are able to return to class. Proper documentation will be

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required to substantiate a student’s withdrawal. We also offer an audit policy. Students can come and refresh any class on a space availability basis.

CERTIFICATION EXAM STUDY POLICY

For every hour of class time we expect a student to study an additional 2 to 3 hours on their own to be able to pass the vendor certification exams.

GRADING SYSTEM/PROGRESS REPORTS

Our grading system is pass/fail as required by vendor certification. Student must be present in 80% of classes and must participate in 80% of course labs or else they will be put on academic probation. If the student falls below the 70% attendance and/or lab completion the student will be evaluated on course content and asked to re-sit the course at a later date if needed. All students will be given one additional training period after they are put on probation to meet requirements or will be terminated at that time.

Students receive certificates of completion at the end of each course if the above requirements are met. All students have the option of refreshing classes for the lifetime of the course while it is being offered at no additional cost. All students will have a Progress report completed by their Instructor at the end of every course.

RE-ADMISSION POLICY

The school may allow a student whose enrollment was terminated for unsatisfactory progress to reenroll after a minimum of one probationary progress evaluation period. Such reenrollment does not circumvent the approved refund policy.

GRADUATION POLICY

To graduate and receive a Certificate of Completion, students must be present in 80% of classes and must participate and successfully complete 80% of course labs.

CANCELLATION AND REFUND POLICY

A full refund will be made to any student who cancels the enrollment contract within 72 hours (until midnight of the third day excluding Saturdays, Sundays and legal holidays) after the enrollment contract is signed or within the student’s first three scheduled class days (does not apply to Seminars).

1. Refund computations will be based on scheduled course time of class attendance through the last date of attendance. Leaves of absence, suspensions and school holidays will not be counted as part of the scheduled class attendance.

2. The effective date of termination for refund purposes will be the earliest of the following:

(a) The last day of attendance, if the student is terminated by the school;

(b) The date of receipt of written notice from the student; or

(c) Ten school days following the last date of attendance.

3. If tuition and fees are collected in advance of entrance, and if after expiration of the 72 hour cancellation privilege the student does not enter school, not more than $100 in nonrefundable

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administrative fees shall be retained by the school for the entire residence program or synchronous distance education course.

4. If a student enters a residence or synchronous distance education program and withdraws or is otherwise terminated, the school or college may retain not more than $100 in nonrefundable administrative fees for the entire program. The minimum refund of the remaining tuition and fees will be the pro rata portion of tuition, fees, and other charges that the number of hours remaining in the portion of the course or program for which the student has been charged after the effective date of termination bears to the total number of hours in the portion of the course or program for which the student has been charged, except that a student may not collect a refund if the student has completed 75 percent or more of the total number of hours in the portion of the program for which the student has been charged on the effective date of termination.1

5. Refunds for items of extra expense to the student, such as books, tools, or other supplies should be handled separately from refund of tuition and other academic fees. The student will not be required to purchase instructional supplies, books and tools until such time as these materials are required. Once these materials are purchased, no refund will be made. For full refunds, the school can withhold costs for these types of items from the refund as long as they were necessary for the portion of the program attended and separately stated in the enrollment agreement. Any such items not required for the portion of the program attended must be included in the refund.

6. A student who withdraws for a reason unrelated to the student’s academic status after the 75 percent completion mark and requests a grade at the time of withdrawal shall be given a grade of “incomplete” and permitted to re-enroll in the course or program during the 12-month period following the date the student withdrew without payment of additional tuition for that portion of the course or program.

7. A full refund of all tuition and fees is due and refundable in each of the following cases:

(a) An enrollee is not accepted by the school;

(b) If the course of instruction is discontinued by the school and this prevents the student from completing the course; or

(c) If the student's enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or representations by the owner or representatives of the school.

A full or partial refund may also be due in other circumstances of program deficiencies or violations of requirements for career schools and colleges.

8. REFUND POLICY FOR STUDENTS CALLED TO ACTIVE MILITARY SERVICE.

A student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which the student is enrolled:

1 More simply, the refund is based on the precise number of course time hours the student has paid for, but not yet used, at the point of termination, up to the 75% completion mark, after which no refund is due. Form PS-1040R provides the precise calculation.

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(a) if tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal;

(b) a grade of incomplete with the designation "withdrawn-military" for the courses in the program, other than courses for which the student has previously received a grade on the student's transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or

(c) the assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:

(1) satisfactorily completed at least 90 percent of the required coursework for the program; and

(2) demonstrated sufficient mastery of the program material to receive credit for completing the program.

9. The payment of refunds will be totally completed such that the refund instrument has been negotiated or credited into the proper account(s), within 60 days after the effective date of termination.

CONDUCT POLICY

Students are expected to act in an adult manner. Possessions of weapons, illegal drugs, and alcohol of any kind are not allowed at any time. The school does not tolerate sexual harassment. Any violation of school policies may result in permanent dismissal from school.

STUDENT COMPLAINTS

Student complaints will be brought to the attention of the School in order to be resolved. If the student complaint cannot be resolved between the student and the school, a student may contact the State authorizing body for the school – typically that would be the Division of Private Occupational Schools. In Texas, complaints can be mailed to TWC-Career Schools and Colleges, 101 East 15th Street, Room 226T, Austin, Texas, 78778-0001; faxed to (512) 936-3111; or emailed [email protected]. All student complaints must be submitted to the school and Division in writing. There is a two-year limitation on Division action on student complaints.

EDUCATIONAL SERVICES

LeaderQuest’s primary educational format is traditional classroom instruction with online content as an adjunct learning resource. When the student’s schedule or personal circumstance prevents them from participating physically, LeaderQuest does provide instructor led online training as an alternate method of training. Each LeaderQuest training facility offers students a break room and a study area for their convenience.

PREVIOUS CREDITS

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Credit for previous education will be evaluated and when appropriate, credit will be granted and the program shortened accordingly. LeaderQuest does not guarantee the transferability of its credits to any other institution unless there is written agreement with another institution.

DISMISSAL

Any student may be dismissed for violations of rules and regulations of the school, as set forth in the schools publications. A student also may be withdrawn from classes if he or she does not prepare sufficiently, neglects assignments, or makes unsatisfactory progress. The director, after consultation with all parties involved, makes the final decision.

STUDENT GRIEVANCE PROCEDURE

Students can bring any grievance to the attention of the school in order for the school to help resolve any issues that may occur. Grievances should be sent via email to the Campus Direct at [email protected]. Any grievances unresolved by the school should be sent to:

Texas Workforce Commission Career Schools and Colleges 101 E. 15th Street Austin, TX 78778-0001

APPROVED AND REGULATED BY THE TEXAS WORKFORCE COMMISSION, CAREER SCHOOLS AND COLLEGES, AUSTIN, TEXAS.

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PROGRAMS

TECHNICAL SUPPORT SPECIALIST (TSS)

PROGRAM DESCRIPTION

This program is designed to quickly help individuals get to work in entry level jobs in the field of IT as Technical Support Specialists. This program develops the skills required to perform the following job functions:

Install, build, maintain, and configure personal computers, laptop computers, and printers Principles of physical and TCP/IP networks, as well as the operational and professional

procedures as an IT technician Support personal computers, mobile devices, and small networks in a business setting Troubleshoot hardware and software Install and configure Windows and other Operating Systems Examine server hardware and software, disaster recovery strategies Perform installation, troubleshooting, and management functions in the Windows Client

operating system environment. The program also introduces the principles and core elements of IT service management

(ITSM) based on ITIL framework After program completion, student will have sat through two highly coveted certification exams:

‐ ITIL Foundations ‐ CompTIA A+

ADMISSION REQUIREMENTS

Individuals applying for this program are required to:

Interview with a Career Training Consultant Be at least 18 years of age Present proof of secondary education (high school diploma or GED certificate) In the event the applicant is unable to provide proof of secondary education, achieve a passing

score on the Wonderlic Basic Skills Test.

PROGRAM OUTLINE

Subject Number Subject Title

Clock Hours

Lecture/Lab/Ext/Total

ITIL ITIL Foundations 20/20/0/40

A+ 901 CompTIA A+ 901 20/20/0/40

A+ 902 CompTIA A+ 902 20/20/0/40

The approximate time required to complete this program is three weeks for day students and six weeks for evening students.

CLASS SCHEDULE

21

Day students will attend classes Monday through Friday from 8:00AM to 4:30PM for approximately eight days. Classes for evening students will be held on either Mondays and Wednesdays or Tuesdays and Thursdays from 5:30PM to 10:00PM with every other Saturday from 8:00AM to 4:30PM. For day students, a half hour lunch break will be taken every day from 12:00PM to 12:30PM with four 10 minutes breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.

TUITION AND FEES

Registration: $0 Tuition: $6,764 Exam Fees: $621 Supplies/Equipment: $295 Total Tuition Fee: $7,385

COST PER SINGLE SUBJECT

Subject Number Subject Title Cost

ITIL ITIL Foundations $1,995

A+ 901 CompTIA A+ 901 $2,695

A+ 902 CompTIA A+ 902 $2,695

CERTIFICATION EXAMS REQUIRED

ITIL Foundations CompTIA A+

TARGETED JOB ROLES

Technical Support Specialist Helpdesk Technician Computer Technician IT Support Specialist

SUBJECT DESCRIPTIONS AND SYLLABI

SUBJECT ITIL: ITIL FOUNDATIONS

SUBJECT DESCRIPTION

Based on the ITIL best practice service lifecycle methodology, this subject provides a practical understanding of the key concepts, principles, processes, and functions that enable successful IT Service Management (ITSM) provisioning. The course intent is to provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework and how best practices can be adopted and adapted within an organization. It also prepares students for the ITIL Foundation Certificate Examination. This is for IT practitioners involved in the strategy, design, implementation

22

and on-going delivery of business-used IT services and for anyone who requires an insight into Service Management best practices.

SUBJECT HOURS

40 hours total:

40 hours lecture 0 hours lab 0 hours externship

PERFORMANCE OBJECTIVES

Upon completion of the 3-Day ITIL Foundations training, participants will understand:

Key concepts of ITIL Important principles for improving IT operations and project success Vital processes and functions Practical guidance for applying ITIL to everyday IT project situations How to align with business, control costs, and improve IT service quality Strategies to balance IT resources

WHO SHOULD ATTEND

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

PREREQUISITES

There are no prerequisites for this course.

REQUIRD TEXTBOOKS

ITIL Foundation with Case Study 2011 Edition v6.00

SKU: QWR001S

Released: August 19, 2011

INSTRUCTIONAL METHODS

1. Lecture 2. Overhead slides

MAXIMUM STUDENT TO INSTRUCTOR RATIO

15:1

LESSON PLAN

Day 1

Module 1: Introduction

23

Introduction/Housekeeping Introduction to key ITIL concepts IT as a Service Introduction to processes and process management The Service Lifecycle approach

Module 2: Service Strategy

Purpose, goal, objectives & Scope Value Creation through Services Assets - Resources and Capabilities Service Strategy - Main activities Service Strategy processes Service Portfolio management Demand management Financial management Business Relationship Management

Day 2

Module 3: Service Design

Purpose, goal, objectives & Scope Service Design processes The 4 P's Service Design aspects Service Catalog Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Service Portfolio Information Security Management Supplier management Design Coordination

Module 4: Service Transition

Purpose, goal, objectives & Scope Service Transition value to the business Technology and architecture in Service Transition Service Transition Processes Change Management The 7 R's of Change Management Service Asset and Configuration Management Release and Deployment Management Knowledge Management

Day 3

Module 5: Service Operation

24

Purpose, goal, objectives & Scope Service Operation definitions The Service Desk Technical Management Application Management IT Operations Management Service Operations Processes Event Management Request Fulfillment Problem Management Access Management

Exam Review Session

Day 4

Module 6: Continual Service Improvement

Purpose, goal, objectives & Scope Models and Processes The Deming Cycle Measurement and metrics Continual Service Improvement activities Risk management Continual Service Improvement interfaces Interface with Service Level Management

Exam Review Session

Day 5

Exam Review Session

Exam Completion

GRADING

Grading will be assigned as follows:

‐ Attendance: 75% ‐ Exercise Participation: 25%

SUBJECT 220-901: A+ ESSENTIALS

SUBJECT DESCRIPTION

In this course, students will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems.

SUBJECT HOURS

40 hours total:

20 hours lecture

25

20 hours lab PERFORMANCE OBJECTIVES

Upon completion of this course, students will be able to:

Identify the components of standard desktop personal computers. Identify fundamental components and functions of personal computer operating systems. Identify best practices followed by professional personal computer technicians. Install and configure computer components. Install and configure system components. Maintain and troubleshoot peripheral components. Troubleshoot system components. Install and configure operating systems. Maintain and troubleshoot installations of Microsoft Windows. Identify network technologies. Install and manage network connections. Support laptops and portable computing devices. Support printers and scanners. Identify personal computer security concepts. Support personal computer security.

WHO SHOULD ATTEND

The target student is anyone with basic computer user skills who is interested in obtaining a job as an IT professional or PC technician. Possible job environments include mobile or corporate settings with a high level of face-to face client interaction, remote-based work environments where client interaction, client training, operating systems, and connectivity issues are emphasized, or settings with limited customer interaction where hardware activities are emphasized. In addition, this course will help prepare students to achieve a CompTIA A+ Certification.

PREREQUISITES

Candidates should have the knowledge required to understand the fundamentals of computer technology, networking, and security. They should be able to identify hardware, peripheral, networking, and security components. They should also understand the basic functionality of the operating system and basic troubleshooting methodology.

REQUIRD TEXTBOOKS

CompTIA A+ Certification, Exam 220-901, Student Manual

ISBN-10: 1-4260-3544-6

ISBN-13: 978-1-4260-3544-9

Published: 1/25/2016


1. Lecture 2. Overhead slides 3. Lab exercises


26

15:1

OUTLINE

Day 1

Unit 1: Motherboards and expansion cards Topic A: Safety procedures Topic B: Motherboards Topic C: BIOS settings Topic D: Expansion cards

Unit 2: CPUs and power supplies Topic A: CPUs Topic B: Power supplies

Day 2

Unit 3: Memory and physical storage Topic A: Memory Topic B: Storage devices and media

Unit 4: Connections Topic A: Connection interfaces Topic B: Connectors and cables

Day 3

Unit 5: Peripheral devices Topic A: Display devices Topic B: Peripheral devices

Unit 6: Printers Topic A: Imaging processes Topic B: Printer installation Topic C: Printer maintenance

Unit 7: Notebooks Topic A: Notebook hardware components Topic B: Notebook displays Topic C: Laptop features

Day 4

Unit 8: Networking basics Topic A: Networks Topic B: Internet connection types Topic C: Network devices

Unit 9: The physical network Topic A: Network cable and connector types

27

Topic B: Cable and connector properties Topic C: Networking tools

Unit 10: Networking protocols Topic A: TCP/IP Topic B: Ports and protocols

Day 5

Unit 11: Wireless networking Topic A: Wireless networking standards Topic B: Wireless SOHO networking

Unit 12: Professional conduct Topic A: Communication and professionalism Topic B: Environmental issues Topic C: Incident response

GRADING


‐ Attendance: 50% ‐ Lab Assignments: 50%

SUBJECT 220-902: A+ PRACTICAL APPLICATIONS

SUBJECT DESCRIPTION

This course will prepare students for the CompTIA A+ 220-902 certification exam. Students will learn how to support personal computers, mobile devices, and small networks in a business setting, including hardware and software troubleshooting, Windows installation and configuration, networking, and security. The target student for this course is responsible for maintaining PCs in their workplace.

SUBJECT HOURS

40 hours total:

20 hours lecture 20 hours lab


After completing this course, students will be able to:

Install, Maintain, Troubleshoot, and Replace computer hardware and peripherals Maintain and Troubleshoot the Windows Operating System Install a small-office/home-office network, and troubleshoot network connections.

Secure Personal Computers PREREQUISITES

Candidates should have the knowledge required to understand the fundamentals of computer technology, networking, and security. They should be able to identify hardware, peripheral,

28

networking, and security components. They should also understand the basic functionality of the operating system and basic troubleshooting methodology.

REQUIRED TEXTBOOKS


ISBN-10: 1-4260-3544-6

ISBN-13: 978-1-4260-3544-9





15:1

OUTLINE

Day 1

Unit 1: Troubleshooting basics Topic A: Troubleshooting methodology Topic B: The troubleshooting toolkit

Unit 2: Client operating systems Topic A: Comparing Windows editions Topic B: Configuring Windows Explorer Topic C: The Command Line utility Topic D: Virtualization

Unit 3: Configuring the operating system Topic A: System configuration tools Topic B: System information and monitoring Topic C: Task management Topic D: Configuration files

Day 2

Unit 4: Configuring hardware settings Topic A: Device and hardware settings Topic B: Disks and partitions

Unit 5: Networking PCs Topic A: Creating network connections Topic B: Sharing files and printers Topic C: Remote connections

Unit 6: Authentication and user security

29

Topic A: Users and authentication Topic B: Windows security policies Topic C: File system security

Day 3

Unit 7: Securing systems and data Topic A: Identifying common threats Topic B: Physical security Topic C: Digital security Topic D: Data destruction and disposal Topic E: Malware detection and removal

Unit 8: Preventative maintenance Topic A: Performing backups Topic B: Disk maintenance Topic C: Updating software

Unit 9: Securing networks Topic A: Securing wired networks Topic B: Securing wireless networks

Day 4

Unit 10: Troubleshooting system hardware Topic A: Troubleshooting core system elements Topic B: Troubleshooting storage devices Topic C: Troubleshooting laptop computers

Unit 11: Display and printer troubleshooting Topic A: Troubleshooting display issues Topic B: Printer troubleshooting

Unit 12: Network troubleshooting Topic A: Troubleshooting the physical network Topic B: Troubleshooting the logical network

Day 5

Unit 13: Operating system troubleshooting Topic A: Startup and recovery tools Topic B: Troubleshooting Windows and application issues

Unit 14: Mobile devices Topic A: Comparing tablets and laptops Topic B: Basic features of mobile operating systems Topic C: Mobile networks and email Topic D: Methods for securing mobile devices Topic E: Synchronizing data

30

Unit 15: Operating system installation and upgrades Topic A: Preparing to install Windows Topic B: Windows installation Topic C: Windows upgrades and compatibility

GRADING



COMPUTER USER SUPPORT SPECIALIST

PROGRAM DESCRIPTION

This program is designed to help individuals get jobs in the technical support and service field as end user support specialists. This program develops the skills required to perform the following job functions:

The program introduces the principles and core elements of IT service management (ITSM) based on ITIL framework

Install, configure, upgrade, and maintain PC workstations, focusing on the Windows Operating System.

Resolve PC, OS, and network connectivity issues and implement security practices. Manage, maintain, troubleshoot, basic network infrastructure, describe networking

technologies, basic design principles, and adhere to wiring standards. Perform compliance and operational security tasks Anticipate, identify and prevent threats and vulnerabilities Manage application, data and host security Perform access control and identity management functions Understand basic Cryptography concepts Install, configure, upgrade, maintain, and troubleshoot servers. Examine server hardware and software, disaster recovery strategies. Perform installation, troubleshooting, and management functions in the Windows Client

operating system environment. Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive

Encryption, and file permissions.



a. Interview with a Career Training Consultant b. Be at least 18 years of age c. Present proof of secondary education (high school diploma or GED certificate) d. In the event the applicant is unable to provide proof of secondary education, achieve a passing

score on the Wonderlic Basic Skills Test

31

PROGRAM OUTLINE

Subject Number Subject Title Clock Hours



220-901 A+ Essentials 20/20/0/40

220-902 A+ Practical Applications 20/20/0/40

Net+ Network+ 20/20/0/40

Sec+ Security+ 20/20/0/40

The approximate time required to complete this program is 25 days for day students and 50 nights for evening students.

CLASS SCHEDULE

Day students will attend classes Monday through Friday from 8:00AM to 5:00PM for 25 days. Classes for evening students will be held Mondays through Fridays from 6:00PM to 10:00PM. For day students, an hour lunch break will be taken every day from 12:00PM to 1:00PM with four 10 minutes breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.

TUITION AND FEES Registration: $0 Tuition: $11,558 Exam Fees: $1,217 Supplies/Equipment: $545 Total Tuition Fee: $12,775




220-901 A+ Essentials $2,695

220-902 A+ Practical Applications $2,695

N10-006 Network+ $2,695

SY0-401 Security+ $2,695

CERTIFICATION EXAM REQUIRED

ITIL Foundations 220-901 for CompTIA A+ Essentials 220-902 for CompTIA A+ Practical Application N10-006 for CompTIA Network+ SY0-401 for CompTIA Security+

32

TARGETED JOB ROLES

End User Support Specialist Service Technician Technical Support Specialist Help Desk Specialist Desktop Support Specialist Security Administrator


SUBJECT ITIL-FND: ITIL FOUNDATIONS

SUBJECT DESCRIPTION

Based on the ITIL best practice service lifecycle methodology, this subject provides a practical understanding of the key concepts, principles, processes, and functions that enable successful IT Service Management (ITSM) provisioning. The course intent is to provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework and how best practices can be adopted and adapted within an organization. It also prepares students for the ITIL Foundation Certificate Examination. This is for IT practitioners involved in the strategy, design, implementation and on-going delivery of business-used IT services and for anyone who requires an insight into Service Management best practices.

SUBJECT HOURS

40 hours total:



Upon completion of the ITIL Foundations training, participants will understand:

Key concepts of ITIL Important principles for improving IT operations and project success Vital processes and functions Practical guidance for applying ITIL to everyday IT project situations How to align with business, control costs, and improve IT service quality Strategies to balance IT resources

WHO SHOULD ATTEND

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

33

PREREQUISITES


REQUIRD TEXTBOOKS


SKU: QWR001S





16:1

LESSON PLAN

Day 1





Day 2


Purpose, goal, objectives & Scope Service Design processes The 4 P's Service Design aspects

34

Service Catalog Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Service Portfolio Information Security Management Supplier management Design Coordination



Day 3





35

Day 4

Review of Service Strategy

Review of Service Design

Review of Service Transition

Review of Service Operation

Review of Continual Service Improvement

Day 5

Measure Up exam prep

Exam test

GRADING



SUBJECT 220-901: A+ ESSENTIALS

SUBJECT DESCRIPTION

In this course, students will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems.

SUBJECT HOURS

40 hours total:




Identify the components of standard desktop personal computers. Identify fundamental components and functions of personal computer operating systems. Identify best practices followed by professional personal computer technicians. Install and configure computer components. Install and configure system components. Maintain and troubleshoot peripheral components. Troubleshoot system components. Install and configure operating systems. Maintain and troubleshoot installations of Microsoft Windows. Identify network technologies. Install and manage network connections. Support laptops and portable computing devices.

36

Support printers and scanners. Identify personal computer security concepts. Support personal computer security.

WHO SHOULD ATTEND

The target student is anyone with basic computer user skills who is interested in obtaining a job as an IT professional or PC technician. Possible job environments include mobile or corporate settings with a high level of face-to face client interaction, remote-based work environments where client interaction, client training, operating systems, and connectivity issues are emphasized, or settings with limited customer interaction where hardware activities are emphasized. In addition, this course will help prepare students to achieve a CompTIA A+ Certification.

PREREQUISITES


REQUIRD TEXTBOOKS


ISBN-10: 1-4260-3544-6

ISBN-13: 978-1-4260-3544-9





15:1

OUTLINE

Day 1

Unit 1: Motherboards and expansion cards Topic A: Safety procedures Topic B: Motherboards Topic C: BIOS settings Topic D: Expansion cards

Unit 2: CPUs and power supplies Topic A: CPUs Topic B: Power supplies

Day 2

37

Unit 3: Memory and physical storage Topic A: Memory Topic B: Storage devices and media

Unit 4: Connections Topic A: Connection interfaces Topic B: Connectors and cables

Day 3

Unit 5: Peripheral devices Topic A: Display devices Topic B: Peripheral devices

Unit 6: Printers Topic A: Imaging processes Topic B: Printer installation Topic C: Printer maintenance

Unit 7: Notebooks Topic A: Notebook hardware components Topic B: Notebook displays Topic C: Laptop features

Day 4

Unit 8: Networking basics Topic A: Networks Topic B: Internet connection types Topic C: Network devices

Unit 9: The physical network Topic A: Network cable and connector types Topic B: Cable and connector properties Topic C: Networking tools

Unit 10: Networking protocols Topic A: TCP/IP Topic B: Ports and protocols

Day 5

Unit 11: Wireless networking Topic A: Wireless networking standards Topic B: Wireless SOHO networking

Unit 12: Professional conduct Topic A: Communication and professionalism Topic B: Environmental issues Topic C: Incident response

GRADING


38


SUBJECT 220-902: A+ PRACTICAL APPLICATIONS

SUBJECT DESCRIPTION

This course will prepare students for the CompTIA A+ 220-902 certification exam. Students will learn how to support personal computers, mobile devices, and small networks in a business setting, including hardware and software troubleshooting, Windows installation and configuration, networking, and security. The target student for this course is responsible for maintaining PCs in their workplace.

SUBJECT HOURS

40 hours total:




Install, Maintain, Troubleshoot, and Replace computer hardware and peripherals Maintain and Troubleshoot the Windows Operating System Install a small-office/home-office network, and troubleshoot network connections.

Secure Personal Computers

PREREQUISITES


REQUIRED TEXTBOOKS


ISBN-10: 1-4260-3544-6

ISBN-13: 978-1-4260-3544-9





15:1

39

OUTLINE

Day 1

Unit 1: Troubleshooting basics Topic A: Troubleshooting methodology Topic B: The troubleshooting toolkit

Unit 2: Client operating systems Topic A: Comparing Windows editions Topic B: Configuring Windows Explorer Topic C: The Command Line utility Topic D: Virtualization

Unit 3: Configuring the operating system Topic A: System configuration tools Topic B: System information and monitoring Topic C: Task management Topic D: Configuration files

Day 2

Unit 4: Configuring hardware settings Topic A: Device and hardware settings Topic B: Disks and partitions

Unit 5: Networking PCs Topic A: Creating network connections Topic B: Sharing files and printers Topic C: Remote connections

Unit 6: Authentication and user security Topic A: Users and authentication Topic B: Windows security policies Topic C: File system security

Day 3

Unit 7: Securing systems and data Topic A: Identifying common threats Topic B: Physical security Topic C: Digital security Topic D: Data destruction and disposal Topic E: Malware detection and removal

Unit 8: Preventative maintenance Topic A: Performing backups Topic B: Disk maintenance Topic C: Updating software

Unit 9: Securing networks Topic A: Securing wired networks Topic B: Securing wireless networks

Day 4

40

Unit 10: Troubleshooting system hardware Topic A: Troubleshooting core system elements Topic B: Troubleshooting storage devices Topic C: Troubleshooting laptop computers

Unit 11: Display and printer troubleshooting Topic A: Troubleshooting display issues Topic B: Printer troubleshooting

Unit 12: Network troubleshooting Topic A: Troubleshooting the physical network Topic B: Troubleshooting the logical network

Day 5

Unit 13: Operating system troubleshooting Topic A: Startup and recovery tools Topic B: Troubleshooting Windows and application issues

Unit 14: Mobile devices Topic A: Comparing tablets and laptops Topic B: Basic features of mobile operating systems Topic C: Mobile networks and email Topic D: Methods for securing mobile devices Topic E: Synchronizing data

Unit 15: Operating system installation and upgrades Topic A: Preparing to install Windows Topic B: Windows installation Topic C: Windows upgrades and compatibility

GRADING



SUBJECT N10-006: NETWORK+

SUBJECT DESCRIPTION

This course is designed to provide network technicians and support staff with the foundation-level skills they need to install, operate, manage, maintain, and troubleshoot a corporate network.

SUBJECT HOURS

40 hours total:


41



Identify the basic components of network theory. Identify the major network communications methods. Identify network data delivery methods. List and describe network media and hardware components. Identify the major types of network implementations. Identify the components of a TCP/IP network implementation. List the major services deployed on TCP/IP networks. Identify characteristics of a variety of network protocols. Identify the components of a LAN implementation. Identify the components of a WAN implementation. Identify major issues and technologies in network security. Identify the components of a remote network implementation. Identify major issues and technologies in disaster recovery. Identify major data storage technologies and implementations. Identify the primary network operating systems. Identify major issues, models, tools, and techniques in network troubleshooting.

PREREQUISITES

A typical student taking up the CompTIA® Network+® (Exam N10-006) course should have a minimum of nine months or more of professional computer support experience as a PC or help desk technician. Networking experience is helpful but not mandatory; A+ certification or equivalent skills and knowledge is helpful but not mandatory.

TEXTBOOKS / COURSEWARE

CompTIA Network+ Certification, Exam N10-006+ CertBlaster, Student Manual

ISBN-10: 1-4260-3134-3

ISBN-13: 978-1-4260-3134-2



1. Lecture 2. Overhead slides 3. Lab


15:1

OUTLINE

Day 1

Unit 1: Networking basics

42

Topic A: The OSI and TCP/IP models Topic B: The OSI model and network components

Unit 2: Networking ports and protocols Topic A: Common networking protocols Topic B: The Domain Name System Topic C: Dynamic Host Configuration Protocol Topic D: Common TCP and UDP ports Topic E: IP addressing

Day 2

Unit 3: Routing and switching Topic A: Routing Topic B: Installing routers and switches

Unit 4: Networking technologies Topic A: Network topologies Topic B: LAN technologies Topic C: WAN technologies Topic D: Virtual networks

Day 3

Unit 5: Media and connectors Topic A: Standard media types Topic B: Standard connector types Topic C: Wiring distribution components

Unit 6: SOHO networking Topic A: Implementing a SOHO network

Day 4

Unit 7: Wireless networking Topic A: Wireless standards Topic B: Installing and configuring wireless networks Topic C: Implementing wireless security

Unit 8: Monitoring and optimization Topic A: Network hardware tools Topic B: Network software tools Topic C: Monitoring and analyzing network traffic Topic D: Optimizing network performance Topic E: Network appliances

Unit 9: Network access Topic A: Network access security methods Topic B: User authentication

Day 5

Unit 10: Network security Topic A: Network security threats Topic B: Threat mitigation

43

Topic C: Network security appliances and methods Topic D: Installing and configuring a firewall ]

Unit 11: Troubleshooting Topic A: Troubleshooting methodology Topic B: Management documentation [ Topic C: Troubleshooting physical connectivity problems Topic D: Troubleshooting routers and switches Topic E: Troubleshooting wireless network problems

GRADING



SUBJECT SY0-401: SECURITY+

SUBJECT DESCRIPTION

This course will prepare students to pass the current CompTIA Security+ SY0-401 certification exam. After taking this course, students will understand the field of network security and how it relates to other areas of information technology. This course also provides the broad-based knowledge necessary to prepare for further study in specialized security fields, or it can serve as a capstone course that gives a general introduction to the field. Comes with CertBlaster exam prep software.

SUBJECT HOURS

40 hours total:




Identify security threats. Harden internal systems and services. Harden internetwork devices and services. Secure network communications. Manage a PKI. Manage certificates. Enforce an organizational security policy. Monitor the security infrastructure.


CompTIA Security+ Certification, Exam SY0-401+ CertBlaster, Student Manual

ISBN-10: 1-4260-2832-6

44

ISBN-13: 978-1-4260-2832-8





15:1

OUTLINE

Day 1

Unit 1: Mitigating threats Topic A: Core system maintenance Topic B: Virus and spyware management Topic C: Browser security Topic D: Social engineering threats

Unit 2: Cryptography Topic A: Symmetric cryptography Topic B: Public key cryptography

Unit 3: Authentication systems Topic A: Authentication Topic B: Hashing Topic C: Authentication systems

Day 2

Unit 4: Messaging security Topic A: E-mail security Topic B: Messaging and peer-to-peer security

Unit 5: User and role based security Topic A: Security policies Topic B: Securing file and print resources

Unit 6: Public key infrastructure Topic A: Key management and life cycle Topic B: Setting up a certificate server Topic C: Web server security with PKI

Day 3

Unit 7: Access security Topic A: Biometric systems Topic B: Physical access security Topic C: Peripheral and component security Topic D: Storage device security

45

Unit 8: Ports and protocols Topic A: TCP/IP review Topic B: Protocol-based attacks

Unit 9: Network security Topic A: Common network devices Topic B: Secure network topologies Topic C: Browser-related network security Topic D: Virtualization

Day 4

Unit 10: Wireless security Topic A: Wi-Fi network security Topic B: Non-PC wireless devices

Unit 11: Remote access security Topic A: Remote access Topic B: Virtual private networks

Unit 12: Auditing, logging, and monitoring Topic A: System logging Topic B: Server monitoring

Day 5

Unit 13: Vulnerability testing Topic A: Risk and vulnerability assessment Topic B: IDS and IPS Topic C: Forensics

Unit 14: Organizational security Topic A: Organizational policies Topic B: Education and training Topic C: Disposal and destruction

Unit 15: Business continuity Topic A: Redundancy planning Topic B: Backups Topic C: Environmental controls

GRADING



46

NETWORK SUPPORT SPECIALIST

PROGRAM DESCRIPTION

Network Support Specialist is a certification program for entry-level network engineers that helps maximize investment in foundational networking knowledge and increase the value of an employer's network. Network Support Specialist is for Network Specialists, Network Administrators, and Network Support Engineers with 1-3 years of experience. The CCNA Routing and Switching validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks.





CLASS SCHEDULE

Day students will attend classes Monday through Friday from 8:00AM to 5:00PM for 20 days. Classes for evening students will be held on Mondays through Fridays from 6:00PM to 10:00PM. Night classes run for approximately eight weeks. For day students, an hour lunch break will be taken every day from 12:00PM to 1:00PM with four 10 minutes breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.

PROGRAM OUTLINE



Net+ CompTIA Network+ 20/20/0/40

Sec+ CompTIA Security+ 20/20/0/40

ICND1 Interconnecting Cisco Networking Devices Part 1

20/20/0/40


20/20/0/40

The approximate time required to complete this program is four weeks for day students and eight weeks for evening students.

47

TUITION AND FEES Registration: $0 Tuition: $11,084 Exam Fees: $896 Supplies/Equipment: $880 Total Tuition Fee: $11,980



Network+ CompTIA Network+ $2,695

Security+ CompTIA Security+ $2,695

ICND1 V3.0 Interconnecting Cisco Networking Devices Part 1

$3,295

ICND2 V3.0 Interconnecting Cisco Networking Devices Part 2

$3,295


CompTIA Network+ CompTIA Security+ CCENT (ICND1) CCNA Routing & Switching (ICND2)

TARGETED JOB ROLES

Network Support Technician Network Support Specialist Network Administrators Network Support Engineer

SUBJECT DESCRIPTIONS


SUBJECT DESCRIPTION


SUBJECT HOURS

40 hours total:


48



Identify the basic components of network theory. Identify the major network communications methods. Identify network data delivery methods. List and describe network media and hardware components. Identify the major types of network implementations. Identify the components of a TCP/IP network implementation. List the major services deployed on TCP/IP networks. Identify characteristics of a variety of network protocols. Identify the components of a LAN implementation. Identify the components of a WAN implementation. Identify major issues and technologies in network security. Identify the components of a remote network implementation. Identify major issues and technologies in disaster recovery. Identify major data storage technologies and implementations. Identify the primary network operating systems. Identify major issues, models, tools, and techniques in network troubleshooting.

PREREQUISITES

A typical student taking up the CompTIA® Network+® (Exam N10-006) course should have a minimum of nine months or more of professional computer support experience as a PC or help desk technician. Networking experience is helpful but not mandatory; A+ certification or equivalent skills and knowledge is helpful but not mandatory.



ISBN-10: 1-4260-3134-3

ISBN-13: 978-1-4260-3134-2





15:1

OUTLINE

Day 1

Unit 1: Networking basics

49

Topic A: The OSI and TCP/IP models Topic B: The OSI model and network components


Day 2

Unit 3: Routing and switching Topic A: Routing Topic B: Installing routers and switches


Day 3



Day 4




Day 5

Unit 10: Network security Topic A: Network security threats Topic B: Threat mitigation

50

Topic C: Network security appliances and methods Topic D: Installing and configuring a firewall ]

Unit 11: Troubleshooting Topic A: Troubleshooting methodology Topic B: Management documentation [ Topic C: Troubleshooting physical connectivity problems Topic D: Troubleshooting routers and switches Topic E: Troubleshooting wireless network problems

GRADING



SUBJECT SY0-401: SECURITY+

SUBJECT DESCRIPTION

This course will prepare students to pass the current CompTIA Security+ SY0-401 certification exam. After taking this course, students will understand the field of network security and how it relates to other areas of information technology. This course also provides the broad-based knowledge necessary to prepare for further study in specialized security fields, or it can serve as a capstone course that gives a general introduction to the field. Comes with CertBlaster exam prep software.

SUBJECT HOURS

40 hours total:







51

ISBN-10: 1-4260-2832-6

ISBN-13: 978-1-4260-2832-8





15:1

OUTLINE

Day 1




Day 2




Day 3

Unit 7: Access security Topic A: Biometric systems Topic B: Physical access security Topic C: Peripheral and component security

52

Topic D: Storage device security

Unit 8: Ports and protocols Topic A: TCP/IP review Topic B: Protocol-based attacks


Day 4




Day 5




GRADING



ICND1: INTERCONNECTING CISCO NETWORKING DEVICES LEVEL 1

Interconnecting Cisco Networking Devices, Part 1 (ICND1) teaches learners how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring

53

an IP router, connecting to a WAN, and identifying basic security threats. ICND1 is augmented by a virtual classroom presentation, which has additional slides and interactions for instructor use. In addition to the classic hardware-based lab, Cisco will offer a new set of Cisco Learning Lab Classroom Labs. Optionally, this course can be followed by the Interconnecting Cisco Networking Devices, Part 2 (ICND2) course, which covers topics in more depth and teaches learners how to perform basic troubleshooting steps in enterprise branch office networks, preparing learners for Cisco CCNA certification.

PREREQUISITES

Students should have basic computer literacy, and basic Windows navigation, Internet usage, and email usage skills.

LESSON PLAN

Lesson 1: Building a Simple Network

Topic 1A: Exploring the Functions of Networking Topic 1B: Understanding the Host-to-Host Communication Topic 1C: Introducing LANs Topic 1D: Operating Cisco IOS Software Topic 1E: Starting a Switch Topic 1F: Understanding Ethernet and Switch Topic 1G: Troubleshooting Common Switch Media

Lesson 2: Establishing Internet Connectivity

Topic 2A: Understanding the TCP/IP Internet Topic 2B: Addressing and Subnets Topic 2C: Understanding the TCP/IP Transport Topic 2D: Exploring the Functions of Routing Topic 2E: Configuring a Cisco Router Topic 2F: Exploring the Packet-Delivery Process Topic 2G: Enabling Static Routing Topic 2H: Managing Traffic Using ACLs Topic 2I: Enabling Internet Connectivity

Lesson 3: Managing Network Device Security

Topic 3A: Securing Administrative Access Topic 3B: Implementing Device Hardening Topic 3C: Implementing Traffic Filtering

Lesson 4: Building a Medium-Sized Network

Topic 4A: Implementing VLANs and Trunks Topic 4B: Routing Between VLANs Topic 4C: Using a Cisco Network Device Topic 4D: Introducing WAN Technologies Topic 4E: Introducing Dynamic Routing Protocols

54

Topic 4F: Implementing OSPF

Lesson 5: Introducing IPv6

Topic 5A: Introducing basic IPv6 Topic 5B: Understanding IPv6 Topic 5C: Configuring IPv6 Routing Lesson 6: ICND1 Superlab Topic 6A: ICND1 Superlab


The Interconnecting Cisco Networking Devices, Part 2 (ICND2) provides entry-level network administrators, network support, and help desk technicians with the knowledge and skills needed to install, configure, operate, and troubleshoot a small enterprise network. ICND2 focuses on understanding redundant topologies, troubleshooting common network issues, configuring EIGRP and multi-area OSPF in both IPv4 and IPv6, understanding Wide Area Network technologies, and becoming familiar with device management and Cisco licensing. The learner will encounter more troubleshooting and more lab time than with the previous version of ICND. The target Student has to have knowledge and skills equivalent to those learned in Interconnecting Cisco Networking Devices Part 1 such as:

Explain the OSI model and identify network components Describe the switched LAN technology solution to Ethernet issues Describe how routing expands the network Understand the host-to-host packet delivery process of TCP/IP Describe the functions of a WAN Install, configure, and troubleshoot a small network using the Cisco command-line interface Manage router and switch startup and configurations

PREREQUISITES

ICND1

LESSON PLAN

Lesson 1: Review

Topic 1A: Superlab Review

Lesson 2: Implementing Scalable Medium-Sized Network

Topic 2A: Troubleshooting VLAN Connectivity Topic 2B: Building Redundant Switched Topology Topic 2C: Improving Redundant Switched Topology Topic 2D: Understanding Layer 3 Redundancy

Lesson 3: Troubleshooting Basic Connectivity

Topic 3A: Troubleshooting IPv4 Network

55

Topic 3B: Troubleshooting IPv6 Network Topic 3C: Implementing an EIGRP-Based Solution

Lesson 4: Implementing an EIGRP

Topic 4A: Troubleshooting EIGRP Topic 4B: Implementing EIGRP for IPv6

Lesson 5: Implementing a Scalable, Multiarea Network

Topic 5A: OSPF Overview Topic 5B: Multiarea OSPF IPv4 Implementation Topic 5C: Troubleshooting Multiarea OSPF Topic 5D: Examining OSPFv3

Lesson 6: Wide-Area Networks

Topic 6A: Understanding WAN Technologies Topic 6B: Configuring Serial Encapsulation Topic 6C: Establishing a WAN Connection Using... Topic 6D: Introducing VPN Solutions Topic 6E: Configuring GRE Tunnels

Lesson 7: Network Device Management

Topic 7A: Configuring Network Devices to Supp... Topic 7B: Managing Cisco Devices Topic 7C: Licensing

Lesson 8: ICND2 Superlab

Topic 8A: ICND2 Superlab

56

CCNA

PROGRAM DESCRIPTION

Cisco Certified Network Associate (CCNA) Routing and Switching is a certification program for entry-level network engineers that helps maximize investment in foundational networking knowledge and increase the value of an employer's network. CCNA Routing and Switching is for Network Specialists, Network Administrators, and Network Support Engineers with 0-3 years of experience. The CCNA Routing and Switching validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks.



e. Interview with a Career Training Consultant f. Be at least 18 years of age g. Present proof of secondary education (high school diploma or GED certificate) h. In the event the applicant is unable to provide proof of secondary education, achieve a passing


PROGRAM OUTLINE




20/20/0/40


20/20/0/40

The approximate time required to complete this program is two week for day students and four weeks for evening students.

CLASS SCHEDULE

Day students will attend classes Monday through Friday from 8:00AM to 5:00PM for ten days. Classes for evening students will be held on Mondays through Fridays from 6:00PM to 10:00PM. Night classes run for approximately four weeks. For day students, an hour lunch break will be taken every day from 12:00PM to 1:00PM with four 10 minutes breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.


57




$3,295


$3,295


CCENT (ICND1) CCNA Routing & Switching (ICND2)

TARGETED JOB ROLES

Network Specialist Network Administrators Network Support Engineer



Interconnecting Cisco Networking Devices, Part 1 (ICND1) teaches learners how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, connecting to a WAN, and identifying basic security threats. ICND1 is augmented by a virtual classroom presentation, which has additional slides and interactions for instructor use. In addition to the classic hardware-based lab, Cisco will offer a new set of Cisco Learning Lab Classroom Labs. Optionally, this course can be followed by the Interconnecting Cisco Networking Devices, Part 2 (ICND2) course, which covers topics in more depth and teaches learners how to perform basic troubleshooting steps in enterprise branch office networks, preparing learners for Cisco CCNA certification.

PREREQUISITES


LESSON PLAN



58






Topic 4A: Implementing VLANs and Trunks Topic 4B: Routing Between VLANs Topic 4C: Using a Cisco Network Device Topic 4D: Introducing WAN Technologies Topic 4E: Introducing Dynamic Routing Protocols Topic 4F: Implementing OSPF


Topic 5A: Introducing basic IPv6 Topic 5B: Understanding IPv6 Topic 5C: Configuring IPv6 Routing Lesson 6: ICND1 Superlab Topic 6A: ICND1 Superlab


The Interconnecting Cisco Networking Devices, Part 2 (ICND2) provides entry-level network administrators, network support, and help desk technicians with the knowledge and skills needed to install, configure, operate, and troubleshoot a small enterprise network. ICND2 focuses on understanding redundant topologies, troubleshooting common network issues, configuring EIGRP and multi-area OSPF in both IPv4 and IPv6, understanding Wide Area Network technologies, and becoming familiar with device management and Cisco licensing. The learner will encounter more troubleshooting and more lab time than with the previous version of ICND. The target Student has to have knowledge and skills equivalent to those learned in Interconnecting Cisco Networking Devices Part 1 such as:

Explain the OSI model and identify network components Describe the switched LAN technology solution to Ethernet issues

59

Describe how routing expands the network Understand the host-to-host packet delivery process of TCP/IP Describe the functions of a WAN Install, configure, and troubleshoot a small network using the Cisco command-line interface Manage router and switch startup and configurations

PREREQUISITES

ICND1

LESSON PLAN

Lesson 1: Review





Topic 3A: Troubleshooting IPv4 Network Topic 3B: Troubleshooting IPv6 Network Topic 3C: Implementing an EIGRP-Based Solution








Topic 7A: Configuring Network Devices to Supp...

60

Topic 7B: Managing Cisco Devices Topic 7C: Licensing



NETWORK SECURITY SPECIALIST

PROGRAM DESCRIPTION

Network Security Specialist is a certification program for intermediate-level network engineers that helps maximize investment in networking and security knowledge, and increase the value of an employer's network. Network Security Specialist is for Network Security Specialists, Network Administrators, and Network Support Engineers with 3+ years of experience. The Network Security Specialist program validates the ability to install, configure, operate, troubleshoot and secure medium-size routed and switched networks.



i. Interview with a Career Training Consultant j. Be at least 18 years of age k. Present proof of secondary education (high school diploma or GED certificate) l. In the event the applicant is unable to provide proof of secondary education, achieve a passing


PROGRAM OUTLINE




20/20/0/40


20/20/0/40

IINS Implementing Cisco IOS Networking Security

20/20/0/40


CLASS SCHEDULE

Day students will attend classes Monday through Friday from 8:00AM to 5:00PM for 15 days. Classes for evening students will be held on Mondays through Fridays from 6:00PM to 10:00PM. Night classes run for approximately eight weeks. For day students, an hour lunch break will be taken every day from 12:00PM to 1:00PM with four 10 minutes breaks dispersed throughout the day. For evening students,

61

there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.

TUITION AND FEES Registration: $0 Tuition: $9,735 Exam Fees: $550 Supplies/Equipment: $1,230 Total Tuition Fee: $10,285




$3,295


$3,295

IINS Implementing Cisco IOS Network Security

$3,695


CCENT (ICND1) CCNA Routing & Switching (ICND2) CCNA Security (IINS)

TARGETED JOB ROLES

Network Security Specialist Network Administrators Network Security Engineer



Interconnecting Cisco Networking Devices, Part 1 (ICND1) teaches learners how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, connecting to a WAN, and identifying basic security threats. ICND1 is augmented by a virtual classroom presentation, which has additional slides and interactions for instructor use. In addition to the classic hardware-based lab, Cisco will offer a new set of Cisco Learning Lab Classroom Labs. Optionally, this course can be followed by the Interconnecting Cisco Networking Devices, Part 2 (ICND2) course, which covers topics in more depth and teaches learners how to perform basic troubleshooting steps in enterprise branch office networks, preparing learners for Cisco CCNA certification.

PREREQUISITES

62


LESSON PLAN








Topic 4A: Implementing VLANs and Trunks Topic 4B: Routing Between VLANs Topic 4C: Using a Cisco Network Device Topic 4D: Introducing WAN Technologies Topic 4E: Introducing Dynamic Routing Protocols Topic 4F: Implementing OSPF


Topic 5A: Introducing basic IPv6 Topic 5B: Understanding IPv6 Topic 5C: Configuring IPv6 Routing


63



The Interconnecting Cisco Networking Devices, Part 2 (ICND2) provides entry-level network administrators, network support, and help desk technicians with the knowledge and skills needed to install, configure, operate, and troubleshoot a small enterprise network. ICND2 v2.0 focuses on understanding redundant topologies, troubleshooting common network issues, configuring EIGRP and multi-area OSPF in both IPv4 and IPv6, understanding Wide Area Network technologies, and becoming familiar with device management and Cisco licensing. The learner will encounter more troubleshooting and more lab time than with the previous version of ICND. The target Student has to have knowledge and skills equivalent to those learned in Interconnecting Cisco Networking Devices Part 1 such as:

Explain the OSI model and identify network components Describe the switched LAN technology solution to Ethernet issues Describe how routing expands the network Understand the host-to-host packet delivery process of TCP/IP Describe the functions of a WAN Install, configure, and troubleshoot a small network using the Cisco command-line interface Manage router and switch startup and configurations

PREREQUISITES

ICND1

LESSON PLAN

Lesson 1: Review





Topic 3A: Troubleshooting IPv4 Network Topic 3B: Troubleshooting IPv6 Network Topic 3C: Implementing an EIGRP-Based Solution




64





Topic 7A: Configuring Network Devices to Supp... Topic 7B: Managing Cisco Devices Topic 7C: Licensing



IINS: IMPLEMENTING CISCO IOS NETWORKING SECURITY

Implementing Cisco IOS Network Security (IINS) is a five-day instructor-led course that focuses on the design, implementation, and monitoring of a comprehensive security policy, using Cisco IOS security features and technologies as examples. The course covers security controls of Cisco IOS devices as well as a functional introduction to the Cisco ASA adaptive security appliance. Using instructor-led discussion, lecture, and hands-on lab exercises, this course allows students to perform basic tasks to secure a small branch office network using Cisco IOS security features that are available through web-based GUIs (Cisco Configuration Professional) and the CLI on Cisco routers, switches, and ASA appliances.

PREREQUISITES

ICND1

LESSON PLAN

Lesson 1: Networking Security Fundamentals [8 Hours]

Topic 1A: Introducing Networking Security Concepts Topic 1B: Understanding Security Policies Using a Life-Cycle Approach Topic 1C: Building a Security Strategy for Borderless Networks

Lesson 2: Protecting the Network Infrastructure [8 Hours]

Topic 2A: Introducing Cisco Network Foundation Protection Topic 2B: Protecting the Network Infrastructure Using Cisco Configuration Professional

65

Topic 2C: Securing the Management Plane on Cisco IOS Devices Topic 2D: Configuring AAA on Cisco IOS Devices Using Cisco Secure ACS Topic 2E: Securing the Data Plane on Cisco Catalyst Switches Topic 2F: Securing the Data Plane in IPv6 Environments

Lesson 3: Threat Control and Containment [12 Hours]

Topic 3A: Planning a Threat Control Strategy Topic 3B: Implementing Access Control Lists for Threat Mitigation Topic 3C: Understanding Firewall Fundamentals Topic 3D: Understanding Firewall Fundamentals Topic 3E: Configuring Basic Firewall Policies on Cisco ASA Appliances Topic 3F: Understanding IPS Fundamentals Topic 3G: Implementing Cisco IOS IPS

Lesson 4: Secure Connectivity [12 Hours]

Topic 4A: Understanding the Fundamentals of VPN Technologies Topic 4B: Introducing Public Key Infrastructure Topic 4C: Examining IPsec Fundamentals Topic 4D: Implementing Site-to-Site VPNs on Cisco IOS Routers Topic 4E: Implementing SSL VPNs Using Cisco ASA Appliances

INFORMATION SECURITY ANALYST (ISA)

PROGRAM DESCRIPTION

Battles between corporations, governments, and countries are no longer fought using physical force. Cyber war has begun and the consequences can be seen in everyday life.

This program is designed to help individuals get jobs as information security auditors, site administrators, computer forensics investigators.

This program will immerse the student into an interactive environment where they will be shown how to scan, test, hack and secure their own systems; emphasizing perimeter defenses, Intrusion Detection, Policy Creation, Social Engineering, DDoS Attacks, Buffer Overflows and Virus Creation. It also presents a detailed methodological approach to cyber network defense from three approaches: 1) Preventive 2) Reactive 3) Retrospective.

After program completion, student will have sat through three highly coveted information security certification exams:

‐ CompTIA Security+ ‐ EC-Council Certified Network Defender (CND) ‐ EC-Council ANSI accredited Certified Ethical Hacker (CEH)


66




PROGRAM OUTLINE




CND Network Defender 20/20/0/40

CEH Professional Ethical Hacker 20/20/0/40


CLASS SCHEDULE

Day students will attend classes Monday through Friday from 8:00AM to 4:30PM for approximately eight days. Classes for evening students will be held on either Mondays and Wednesdays or Tuesdays and Thursdays from 5:30PM to 10:00PM with every other Saturday from 8:00AM to 4:30PM. For day students, a half hour lunch break will be taken every day from 12:00PM to 12:30PM with four 10 minutes breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.

TUITION AND FEES

Registration: $0 Tuition: $8,874 Exam Fees: $1,211

Supplies/Equipment: $1,325 Total Tuition Fee: $10,085



Sec+ CompTIA Security+ $2,695

CND Network Defender $3,695

CEH Professional Ethical Hacker $3,695


CompTIA Security+

67

EC-Council Certified Network Defender (CND) EC-Council Certified Ethical Hacker (CEH)

TARGETED JOB ROLES

Network Administrator Network Engineer Information Security Specialist Information Security Auditor Site Security Administrator


SUBJECT: SECURITY+

SUBJECT DESCRIPTION

This course will prepare students to pass the current CompTIA Security+ SY0-401 certification exam. After taking this course, students will understand the field of network security and how it relates to other areas of information technology. This course also provides the broad-based knowledge necessary to prepare for further study in specialized security fields, or it can serve as a capstone course that gives a general introduction to the field.

SUBJECT HOURS

40 hours total:






CompTIA Security+ Certification, Exam SY0-401, Student Manual

Course Developer: GTS Learning

Editor: James Pengelly

68

Published: 3/1/2014


Lecture Overhead slides Lab exercises


15:1

OUTLINE

Day 1 Module 1 – Security Fundamentals

Security Concepts • Why is Security Important? • Security Controls • Access Control • Identification and Authentication • Authorization • Accounting

Threats • Types and Sources of Threats • Social Engineering • Malware • Preventing Virus Infection

Network Vulnerabilities • Network Fundamentals • Network Attack Strategies • Layer 2 Attacks • IP Spoofing and Hijacking • Denial of Service Attacks

Day 2 Module 2 – Network Security

Penetration Testing • Vulnerability Assessments • Vulnerability Scanners • Honeypots and Honeynets

Secure Network Design • Secure Network Topologies • Network Device Exploitation • Switches and VLANs • Routers

Security Appliances and Software • Firewalls • Proxy Servers and Gateways • Intrusion Detection Systems • Audit Logs

Network Application Security • DHCP Security • DNS Security • SNMP Security

Day 3 Module 3 – Internet Security

Cryptography • What is Cryptography? • Encryption Technologies • Cryptographic Attacks • Steganography

Public Key Infrastructure • What is PKI? • Implementing PKI • Cryptographic Standards

Securing Web Services • HTTP • SSL / TLS • Web Servers • Web Browsers • File Transfer

Day 4 Module 4 – Access Control

Remote Access Security • What is Remote Access? • Remote Connectivity Protocols • Remote Access Server • Hardening Remote Access Infrastructure

69

Authentication • LAN Manager / NTLM • Kerberos • PAP and CHAP • Password Management Policy • Token-based Authentication • Biometric Authentication • Directory Services

Operating System Security • Computer Hardening • Services and Protocols • Hardening Windows • Hardening Other OS • Hardware and Software Updates • Network Access Control

Wireless Access Security • Wireless LAN Security • Extensible Authentication Protocol (EAP) • Other Wireless Technologies

Day 5 Module 5 – Organizational Security

Site Security • Physical Access Controls • Environmental Security • Network Interconnections • Storage Security • Telephony • Cell Phones

Next Generation Networks • Virtualization Technologies • Virtualization Security and Best Practice • IPv4 versus IPv6

Disaster Recovery and Business Continuity • Disaster Recovery Planning • Business Continuity and Risk Management • Redundancy Planning • Secure Recovery • Backup Strategies

Incident Response and Forensics • Incident Response Policy • Forensic Investigations

Operational Security • Corporate Security Policy • Risk Management • Privilege Policies • Disposal/Destruction Policy • HR Policies

GRADING



SUBJECT: NETWORK DEFENDER (CND)

SUBJECT DESCRIPTION

CND prepares individuals on network security technologies and operations to achieve defense-in-depth objectives. CND is a comprehensive vendor-neutral network security certification course. This subject will immerse you into an interactive environment where you will learn and practice security skills. This class also prepares you for EC-Council Certified Network Defender exam 312-38.

SUBJECT HOURS

40 hours total:



Upon completion of this course, students will expand their Security knowledge and skill on existing topics covered in Security+ and newly introduced topics:

70

Security Threats, Vulnerabilities, Attacks Network Security Controls Network Policy Design Physical Security Host, Application, Data Security Firewalls IDS VPN Wireless Security Network Monitoring and Analysis Risk and Vulnerability Management Data Backup and Recovery Network Incident Response

PREREQUISITES

Security+ or equivalent knowledge

Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills Basic IP addressing knowledge

REQUIRD TEXTBOOKS

CND (Cyber Network Defender)

Author: EC-Council

Publish Date: 2016


Lecture Overhead slides Cloud-based Lab exercises


15:1

OUTLINE

Day 1

Module 01: Computer Network Defense Fundamentals

Module 02: Network Security Threats, Vulnerabilities, and Attacks

Module 03: Network Security Controls, Protocols, and Perimeter Appliances

Module 04: Secure Firewall Configuration, Deployment and Management

71

Day 2

Module 05: Secure IDS Configuration and Management

Module 06: Secure VPN Configuration and Management

Module 07: Designing a Secure Network

Module 08: Network Traffic Signatures and Analysis

Day 3

Module 09: Monitoring and Securing Network Traffic

Module 10: Network Vulnerability Scanning



Day 4

Module 13: Host/System Security

Module 14: Physical Security

Module 15: Designing and Implementation of Network Security Policies

Day 5

Module 16: Network Incident Response and Management

Module 17: Network Backup and Disaster Recovery

Module 18: Wireless Network Defense

GRADING



SUBJECT: PROFESSIONAL ETHICAL HACKER (CEH)

SUBJECT DESCRIPTION

This subject will immerse you into an interactive environment where you will be shown how to scan, test, hack and secure your own systems. The lab intensive environment gives you in-depth knowledge and practical experience with the current essential security systems. You will begin by understanding how perimeter defenses work and then be led into scanning and attacking your own networks, no real network is harmed. You will then learn how intruders escalate privileges and what steps can be taken to secure a system. You will also learn about Intrusion Detection, Policy Creation, Social Engineering,

72

DDoS Attacks, Buffer Overflows and Virus Creation. When you leaves this intensive 5 day class, you will have hands on understanding and experience in Ethical Hacking. This class also prepares you for EC-Council ANSI accredited Certified Ethical Hacker exam 312-50.

SUBJECT HOURS

40 hours total:



The goal of this course is to help you master an ethical hacking methodology that can be used in a penetration testing or ethical hacking situation. You walk out the door with ethical hacking skills that are highly in demand, as well as the globally recognized Certified Ethical Hacker certification! This course prepares you for EC-Council Certified Ethical Hacker exam 312-50.

PREREQUISITES


REQUIRD TEXTBOOKS

CEH Certified Ethical Hacker Bundle, Second Edition (All-in-One)

Author: Matt Walker

Publisher: McGraw Hill Education

Publish Date: 2015

ISBN-13: 978-0071835572


Lecture Overhead slides Cloud-based Lab exercises


15:1

OUTLINE

Day 1:

Overview of Ethical Hacking Footprinting and Recon Network Scanning

73

Day 2:

Enumeration System Hacking Malware Threats Sniffing

Day 3:

Social Engineering Denial of Service Session Hijacking Hijacking Webservers

Day 4:

Hacking Web Apps SQL Injection Hacking Wireless Networks Hacking Mobile Platforms

Day 5:

IDS, Honeypot and Firewall Evasion Cloud Computing Cryptography Penetration Testing

GRADING



CYBERSECURITY SPECIALIST (CYBER)

PROGRAM DESCRIPTION

Battles between corporations, governments, and countries are no longer fought using physical force. Cyber war has begun and the consequences can be seen in everyday life.

This program is designed to help individuals get jobs as information security auditors, site administrators, computer forensics investigators.

This program will immerse the student into an interactive environment where they will be shown how to scan, test, hack and secure their own systems; emphasizing perimeter defenses, Intrusion Detection, Policy Creation, Social Engineering, DDoS Attacks, Buffer Overflows and Virus Creation. It also presents a detailed methodological approach to computer forensics and evidence analysis, covering major forensic investigation scenarios that provide hands-on experience on various forensic

74

investigation techniques and standard tools necessary to successfully carry-out a computer forensic investigation.




score on the LeaderQuest Basic Skills Test.

PROGRAM OUTLINE




CEH Professional Ethical Hacker 20/20/0/40

CHFI Computer Hacking Forensics Investigator 20/20/0/40


CLASS SCHEDULE


TUITION AND FEES Registration: $0 Tuition: $8,874 Exam Fees: $1,211 Supplies/Equipment: $1,325 Total Tuition Fee: $10,085



Sec+ CompTIA Security+ $2,695

CEH Professional Ethical Hacker $3,695

CHFI Computer Hacking Forensics Investigator $3,695

75


CompTIA Security+ EC-Council Certified Ethical Hacker (CEH) EC-Council Computer Hacking Forensic Investigator (CFHI)

TARGETED JOB ROLES

Information Security Specialist Information Security Auditor Site Security Administrator Computer forensics Investigator


SUBJECT: SECURITY+

SUBJECT DESCRIPTION


SUBJECT HOURS

40 hours total:






CompTIA Security+ Certification, Exam SY0-401, Student Manual

Course Developer: GTS Learning

Editor: James Pengelly

76

Published: 3/1/2014


Lecture Overhead slides Lab exercises


15:1

OUTLINE

Day 1 Module 1 – Security Fundamentals

Security Concepts • Why is Security Important? • Security Controls • Access Control • Identification and Authentication • Authorization • Accounting

Threats • Types and Sources of Threats • Social Engineering • Malware • Preventing Virus Infection

Network Vulnerabilities • Network Fundamentals • Network Attack Strategies • Layer 2 Attacks • IP Spoofing and Hijacking • Denial of Service Attacks

Day 2 Module 2 – Network Security

Penetration Testing • Vulnerability Assessments • Vulnerability Scanners • Honeypots and Honeynets

Secure Network Design • Secure Network Topologies • Network Device Exploitation • Switches and VLANs • Routers

Security Appliances and Software • Firewalls • Proxy Servers and Gateways • Intrusion Detection Systems • Audit Logs

Network Application Security • DHCP Security • DNS Security • SNMP Security

Day 3 Module 3 – Internet Security

Cryptography • What is Cryptography? • Encryption Technologies • Cryptographic Attacks • Steganography

Public Key Infrastructure • What is PKI? • Implementing PKI • Cryptographic Standards

Securing Web Services • HTTP • SSL / TLS • Web Servers • Web Browsers • File Transfer

Day 4 Module 4 – Access Control

Remote Access Security • What is Remote Access? • Remote Connectivity Protocols • Remote Access Server • Hardening Remote Access Infrastructure

77

Authentication • LAN Manager / NTLM • Kerberos • PAP and CHAP • Password Management Policy • Token-based Authentication • Biometric Authentication • Directory Services

Operating System Security • Computer Hardening • Services and Protocols • Hardening Windows • Hardening Other OS • Hardware and Software Updates • Network Access Control

Wireless Access Security • Wireless LAN Security • Extensible Authentication Protocol (EAP) • Other Wireless Technologies

Day 5 Module 5 – Organizational Security

Site Security • Physical Access Controls • Environmental Security • Network Interconnections • Storage Security • Telephony • Cell Phones

Next Generation Networks • Virtualization Technologies • Virtualization Security and Best Practice • IPv4 versus IPv6

Disaster Recovery and Business Continuity • Disaster Recovery Planning • Business Continuity and Risk Management • Redundancy Planning • Secure Recovery • Backup Strategies

Incident Response and Forensics • Incident Response Policy • Forensic Investigations

Operational Security • Corporate Security Policy • Risk Management • Privilege Policies • Disposal/Destruction Policy • HR Policies

GRADING



SUBJECT: PROFESSIONAL ETHICAL HACKER

SUBJECT DESCRIPTION

This subject will immerse you into an interactive environment where you will be shown how to scan, test, hack and secure your own systems. The lab intensive environment gives you in-depth knowledge and practical experience with the current essential security systems. You will begin by understanding how perimeter defenses work and then be led into scanning and attacking your own networks, no real network is harmed. You will then learn how intruders escalate privileges and what steps can be taken to secure a system. You will also learn about Intrusion Detection, Policy Creation, Social Engineering, DDoS Attacks, Buffer Overflows and Virus Creation. When you leaves this intensive 5 day class, you will have hands on understanding and experience in Ethical Hacking. This class also prepares you for EC-Council ANSI accredited Certified Ethical Hacker exam 312-50.

SUBJECT HOURS

40 hours total:


78


The goal of this course is to help you master an ethical hacking methodology that can be used in a penetration testing or ethical hacking situation. You walk out the door with ethical hacking skills that are highly in demand, as well as the globally recognized Certified Ethical Hacker certification! This course prepares you for EC-Council Certified Ethical Hacker exam 312-50

WHO SHOULD ATTEND

This subject is for any individual looking to become a security auditor, security professional, site administrator, and anyone who is concerned about the integrity of the network infrastructure.

PREREQUISITES


REQUIRD TEXTBOOKS

CEH Certified Ethical Hacker Bundle, Second Edition (All-in-One)

Author: Matt Walker


Publish Date: 2015

ISBN-13: 978-0071835572


Lecture via Remote Live Overhead slides Cloud-based Lab exercises


15:1

OUTLINE

Day 1:

Overview of Ethical Hacking Footprinting and Recon Network Scanning

Day 2:

Enumeration System Hacking Malware Threats Sniffing

Day 3:

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Social Engineering Denial of Service Session Hijacking Hijacking Webservers

Day 4:

Hacking Web Apps SQL Injection Hacking Wireless Networks Hacking Mobile Platforms

Day 5:

IDS, Honeypot and Firewall Evasion Cloud Computing Cryptography Penetration Testing

GRADING



SUBJECT: COMPUTER HACKING FORENSICS INVESTIGATOR

SUBJECT DESCRIPTION

The training in this subject presents a detailed methodological approach to computer forensics and evidence analysis. It is a comprehensive course covering major forensic investigation scenarios that enable you to acquire hands-on experience on various forensic investigation techniques and standard tools necessary to successfully carry-out a computer forensic investigation.

Computer crime in today’s cyber world is on the rise. Computer Investigation techniques are being used by police, government and corporate entities globally. Computer Security and Computer investigations are changing terms. More tools are invented daily for conducting Computer Investigations, be it computer crime, digital forensics, computer investigations, or even standard computer data recovery. The tools and techniques covered in this subject will prepare you to conduct computer investigations using groundbreaking digital forensics technologies.

Computer forensics is simply the application of computer investigation and analysis techniques in the interests of determining potential legal evidence. Evidence might be sought in a wide range of computer crime or misuse, including but not limited to theft of trade secrets, theft of or destruction of intellectual property, and fraud. CHFI investigators can draw on an array of methods for discovering data that resides in a computer system, or recovering deleted, encrypted, or damaged file information known as computer data recovery.

80

SUBJECT HOURS

40 hours total:



When you complete this course, you will be able to understand:

The process of investigating cybercrime, laws involved, and the details in obtaining a search warrant.

Different types of digital evidence, rules of evidence, digital evidence examination process, and electronic crime and digital evidence consideration by crime category.

Roles of first responder, first responder toolkit, securing and evaluating electronic crime scene, conducting preliminary interviews, documenting electronic crime scene, collecting and preserving electronic evidence, packaging and transporting electronic evidence and reporting the crime scene.

How to recover deleted files and deleted partitions in Windows, Mac OS X, and Linux. The process involved in forensic investigation using Access Data FTK and Encase

Steganography and its techniques, Steganalysis, and image file forensics. Password Cracking Concepts, tools, types of password attacks and how to investigate password

protected file breach Different types of log capturing techniques, log management, time synchronization and log

capturing tools. How to investigate logs, network traffic, wireless attacks, and web attacks

WHO SHOULD ATTEND

This course is intended to help you start or advance your career as:

Computer Forensics Investigators Licensed Penetration Tester Systems Engineer Systems Architect Network Security Specialist

REQUIRED TEXTBOOKS

CHFI Computer Hacking Forensic Investigator Certification All-in-One Exam Guide

Author: Charles Brooks


Publishing Date: September 2014

ISBN: 9780071831550


Lecture via Remote Live

81

Overhead slides Cloud-based Lab exercises


15:1

OUTLINE

Day 1

Computer Forensics in Today’s World Computer Forensics Investigation Process Searching and Seizing Computers

Day 2

Digital Evidence First Responder Procedures Computer Forensics Lab Understanding Hard Disks and File Systems

Day 3

Windows Forensics Data Acquisition and Investigation Recovering Deleted Files and Partitions Forensics Investigation Using AccessData FTK Forensics Investigation Using EnCase

Day 4

Steganography and Image File Forensics Application Password Crackers Log Capturing and Event Correlation Network Forensics, Investigating Logs and Investigating Network Traffic Investigating Wireless Attacks

Day 5

Investigating Web Attacks Tracking Emails and investigating Email Crimes Mobile Forensics Investigative Reports Becoming an Expert Witness

GRADING


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COMPTIA SECURITY+

PROGRAM DESCRIPTION

CompTIA Security+ is a short certification program geared specifically towards entry level jobs in IT security, such as IT Security Analyst & Computer Support Specialist. After taking this course, students will understand the field of network security and how it relates to other areas of information technology.



m. Interview with a Career Training Consultant n. Be at least 18 years of age o. Present proof of secondary education (high school diploma or GED certificate) p. In the event the applicant is unable to provide proof of secondary education, achieve a passing


PROGRAM OUTLINE



Sec+ CompTIA Security+ 20/20/0/40

The approximate time required to complete this program is one week for day students and two weeks for evening students.

CLASS SCHEDULE

Day students will attend classes Monday through Friday from 8:00AM to 4:30PM for approximately four weeks. Classes for evening students will be held on either Mondays and Wednesdays or Tuesdays and Thursdays from 5:30PM to 10:00PM with every other Saturday from 8:00AM to 4:30PM. Night classes run for approximately eight weeks. For day students, a half hour lunch break will be taken every day from 12:00PM to 12:30PM with four 10 minutes breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.


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CERTIFICATION EXAMS REQUIRED CompTIA Security+

TARGETED JOB ROLES IT Security Analyst Computer Support Specialist Network Support Specialist


SUBJECT: SECURITY+

SUBJECT DESCRIPTION


SUBJECT HOURS

40 hours total:





PREREQUISITES

A typical student should have basic professional computer support experience with a PC. Networking experience is helpful but not mandatory; A+ certification or equivalent skills and knowledge is helpful but not mandatory.



ISBN-10: 1-4260-2832-6

ISBN-13: 978-1-4260-2832-8


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15:1

OUTLINE

Day 1




Day 2




Day 3

Unit 7: Access security Topic A: Biometric systems Topic B: Physical access security Topic C: Peripheral and component security Topic D: Storage device security

Unit 8: Ports and protocols Topic A: TCP/IP review

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Topic B: Protocol-based attacks


Day 4




Day 5




GRADING



PMP - IT PROJECT MANAGEMENT PROFESSIONAL

PROGRAM DESCRIPTION

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This program is based on the Project Management Professional (PMP) and Service Management (ITIL) credentials. The PMP is one of the most important industry-recognized certification for IT project managers. Globally recognized and demanded, the PMP demonstrates that students have the experience, education and competency to lead and direct projects. This recognition is seen through increased marketability to employers and higher salary; according to the PMI Project Management Salary Survey–Seventh Edition, this certification positively impacts project manager salaries.

Our PMP program has a strong IT orientation and covers a number of foundational IT management skills in addition to the core project management skills. The program introduces the principles and core elements of project management and IT service management (ITSM) based on ITIL framework, then moves into advanced project management principles including topics that prepare the student for the PMP certification exam.





PROGRAM OUTLINE




PMP PMP Exam Preparation 40/0/0/40

The approximate time required to complete this program is ten (10) days for day students and twenty (20) days for evening students.

CLASS SCHEDULE

Day students will attend classes Monday through Friday from 8:00AM to 5:00PM for ten days. Classes for evening students will be held on Mondays through Fridays from 6:00PM to 10:00PM. Night classes run for approximately twenty days. For day students, an hour lunch break will be taken every day from 12:00PM to 1:00PM with four 10 minutes breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.


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PMP PMP Exam Preparation $3,295


ITIL Foundations PMP

TARGETED JOB ROLES

Project Manager Business Analyst Service Delivery Manager Incident Manager Engagement Manager Client Service Manager Technical Support Manager Software Engineering Manager QA Analyst


ITIL: ITIL FOUNDATIONS

Based on the ITIL best practice service lifecycle approach, this course provides IT managers, practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes, and functions that enables successful IT Service Management (ITSM) provision. The course intent is to provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework and how best practices can be adopted and adapted within an organization. It also prepares students for the ITIL Foundation Certificate Examination. This is for IT project managers and practitioners involved in the strategy, design, implementation and on-going delivery of business-used IT services and for anyone who requires an insight into Service Management best practice.

PREREQUISITES:

There are no prerequisites.

REQUIRD TEXTBOOKS


SKU: QWR001S


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16:1

LESSON PLAN

Day 1





Day 2


Purpose, goal, objectives & Scope Service Design processes The 4 P's Service Design aspects Service Catalog Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Service Portfolio Information Security Management Supplier management Design Coordination

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Day 3





Day 4

Review of Service Strategy

Review of Service Design

Review of Service Transition

Review of Service Operation

Review of Continual Service Improvement

Day 5

90

Measure Up exam prep

Exam test

GRADING



PMP: PMP EXAM PREPARATION

SUBJECT DESCRIPTION

This course provides an intensive review of the subject matter tested on the Project Management Institute’s Project Management Professional (PMP) examination. This course will provide a summary review of the nine knowledge areas and five process groups covered in A Guide to the Project Management Body of Knowledge (PMBOK® Guide). Participants will improve their test-taking skills by completing sample examinations totaling 200 questions and by discussing the rationale behind both correct and incorrect answers. The program is specifically designed to maximize the probability that you will succeed in passing the PMP examination the first time. Each student will receive a student manual including review materials, key definitions and formulas, sample examination questions and answers.

PREREQUISITES


LESSON PLAN

Day 1:

Module 1: Project Management Fundamentals

Key Project Management Definitions Role of the Project Manager Knowledge Areas and Process Groups Project Lifecycle Models Project Processes Organizational Influences on Project Management Project Maturity Models

Module 2: Project Initiation

Project Selection Process Project Charter Elements Exercise 1: Prepare Project Charter and Milestone Schedule Stakeholder Identification Exercise 2: Identify Stakeholders

Module 3: Planning the Project

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Project Requirements Class Exercise: Define Case Study Requirements Scope Definition & Management Work Breakdown Structure Exercise 3: Prepare WBS Schedule Development Define Activities Sequence Activities Estimate Durations Develop Schedule Exercise 4: Prepare Project Schedule using Critical Path Method

Day 2:

Module 3: Planning the Project (continued)

Cost Estimating and Budgeting Project Risk Management Risk Identification Risk Analysis Risk Response Planning Exercise 5: Prepare Risk Management Plan Project Communications Managing Expectations Stakeholder Communications Assigning Responsibilities using a RACI Chart Exercise 6: Prepare RACI Chart & Communications Plan

Module 4: Executing, Monitoring and Controlling the Project

Integrated Change Control Exercise 7: Decide on Change Order Resolution Risk Monitoring and Control Exercise 8: Manage Risk Event

Module 5: Project Close-out

Project Closing and Acceptance Project Archives and Lessons Learned

Course Wrap-up

Review of Key Learning's & How to Apply to Projects

Day 3:

Module 6: Introduction and PMP® Program Overview

Applying for and Taking the Exam

92

Strategies: General and Question-by-Question

Module 7: Project Management Framework

Project Life Cycles and Stakeholder Management The Triple Constraint and Organizational Issues

Module 8: Project Scope Management

Initiating the Project: Project Plans Work Breakdown Structures

Day 4:

Module 9: Project Time Management

Project Schedules and Logic Diagramming Critical Path Analysis and Performance Measurement

Module 10: Project Human Resource Management

Project Manager Responsibilities Power & Conflict Management

Module 11: Project Quality Management

Project Management and Quality management Statistical Process Control

Module 12: Project Cost Management

Estimating versus Pricing Financial Analysis

Day 5:

Module 13: Project Procurement Management

Procurement Planning Business Issues, Selection, and Evaluation

Module 14: Project Risk Management

Expected Values Decision Trees and Cause and Effect

Module 15: Project Communication Management

Tools and Techniques Reporting and Lessons Learned

Module 16: Professional Responsibility

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Professional Responsibility Ethics

GRADING



MCSA WINDOWS SERVER 2012 ASSOCIATE (SA)

PROGRAM DESCRIPTION

Windows Server 2012 is Microsoft’s next generation server product. This product delivers hundreds of new features for enabling virtualization and cloud computing. Adoption of this technology is very strong as organizations continue to invest in areas of virtualization, networking, storage, and user experience. This career training program is for individuals who wish to implement, configure, and manage a cloud computing and virtualization environment through Microsoft technology.

This program is for IT Professionals who have prior Windows Server operating system experience and want to develop the skills and knowledge necessary to implement and manage the Windows Server 2012 core infrastructure services.

This training program will help you develop the following skills: Installing and Configuring Windows Server 2012 Managing and Maintaining Active Directory Domain Services and Objects Implementing Networking Services, Local Storage, File and Print Services Implementing Server Virtualization with Hyper-V Implementing a Group Policy Infrastructure Managing User and Service Accounts Configuring and Troubleshooting DNS Configuring and Troubleshooting Remote Access Installing, Configuring, and Troubleshooting the Network Policy Server role Optimizing File Services and increasing File System Security Implementing Update Management Implementing Advanced Network Services and Advanced File Services Implementing Dynamic Access Control Implementing Network Load Balancing and Failover Clustering Implementing Disaster Recovery



a. Interview with a Career Training Consultant b. Be at least 18 years of age c. Present proof of secondary education (high school diploma or GED certificate)

94

d. In the event the applicant is unable to provide proof of secondary education, achieve a passing score on the Wonderlic Basic Skills Test

PROGRAM OUTLINE



20410 Installing and Configuring Windows Server® 2012

20/20/0/40

20411 Administering Windows Server® 2012 20/20/0/40

20412 Configuring Advanced Windows Server® 2012 Services

20/20/0/40

The approximate time required to complete this program is fifteen days for day students and thirty days for evening students.

CLASS SCHEDULE





20410 Installing and Configuring Windows Server® 2012

$2,995

20411 Administering Windows Server® 2012

$2,995

20412 Configuring Advanced Windows Server® 2012 Services

$2,995


70-410 Installing and Configuring Windows Server 2012 70-211 Administering Windows Server 2012

95

70-212 Configuring Advanced Windows Server 2012 Services

TARGETED JOB ROLES

Network Engineer Systems Administrator Cloud Computing Consultant Business Technology Analyst Active Directory Consultant


20410: INSTALLING AND CONFIGURING WINDOWS SERVER® 2012

This course is part one of a three-part series that provides the skills and knowledge necessary to implement a core Windows Server 2012 infrastructure in an existing enterprise environment. The three courses collectively cover implementing, managing, maintaining, and provisioning services and infrastructure in a Windows Server 2012 environment. While there is some cross-over in skills and tasks across the courses, this course primarily covers the initial implementation and configuration of core services including Active Directory Domain Services (AD DS), networking services, and Microsoft Hyper-V Server 2012 configuration.

This course is intended for Information Technology (IT) Professionals who have good Windows operating system knowledge and experience and want to acquire the skills and knowledge necessary to implement the core infrastructure services in an existing Windows Server 2012 environment.


Install and Configure Windows Server 2012. Describe AD DS. Manage Active Directory objects. Automate Active Directory administration. Implement IPv4. Implement Dynamic Host Configuration Protocol (DHCP). Implement Domain Name System (DNS). Implement IPv6. Implement local storage. Share files and printers. Implement Group Policy. Use Group Policy Objects (GPOs) to secure Windows Servers. Implement server virtualization using Hyper-V

PREREQUISITES

A good understanding of networking fundamentals. An understanding of and experience with configuring security and administration tasks in an

enterprise environment. Experience supporting or configuring Windows operating system clients.

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Good hands-on Windows client operating system experience with Windows Vista, Windows 7, or Windows 8.

An understanding of basic Active Directory Domain Services (AD DS) concepts, such as the purpose of user accounts and computer accounts.

Students would also benefit from having some previous Windows Server operating system experience

LESSON PLAN

Module 1: Deploying and Managing Windows Server 2012

Lesson 1: Windows Server 2012 Overview Lesson 2: Overview of Windows Server 2012 Management Lesson 3: Installing Windows Server 2012 Lesson 4: Post-Installation Configuration of Windows Server 2012 Lesson 5: Introduction to Windows PowerShell Lab: Deploying and Managing Windows Server 2012

Module 2: Introduction to Active Directory Domain Services

Lesson 1: Overview of AD DS Lesson 2: Overview of Domain Controllers Lesson 3: Installing a Domain Controller Lab: Installing Domain Controllers

Module 3: Managing Active Directory Domain Services Objects

Lesson 1: Managing User Accounts Lesson 2: Managing Group Accounts Lesson 3: Managing Computer Accounts Lesson 4: Delegating Administration Lab: Managing Active Directory Domain Services Objects

Module 4: Automating Active Directory Domain Services Administration

Lesson 1: Using Command-line Tools for AD DS Administration Lesson 2: Using Windows PowerShell for AD DS Administration Lesson 3: Performing Bulk Operations with Windows PowerShell Lab: Automating AD DS Administration by Using Windows PowerShell

Module 5: Implementing IPv4

Lesson 1: Overview of TCP/IP Lesson 2: Understanding IPv4 Addressing Lesson 3: Subnetting and Supernetting Lesson 4: Configuring and Troubleshooting IPv4 Lab: Implementing IPv4

Module 6: Implementing Dynamic Host Configuration Protocol

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Lesson 1: Installing a DHCP Server Role Lesson 2: Configuring DHCP Scopes Lesson 3: Managing a DHCP Database Lesson 4: Securing and Monitoring DHCP Lab: Implementing DHCP

Module 7: Implementing Domain Name System

Lesson 1: Name Resolution for Windows Clients and Servers Lesson 2: Installing and Managing a DNS Server Lesson 3: Managing DNS Zones Lab: Implementing DNS

Module 8: Implementing IPv6

Lesson 1: Overview of IPv6 Lesson 2: IPv6 Addressing Lesson 3: Coexistence with IPv6 Lesson 4: IPv6 Transition Technologies Lab: Implementing IPv6

Module 9: Implementing Local Storage

Lesson 1: Overview of Storage Lesson 2: Managing Disks and Volumes Lesson 3: Implementing Storage Spaces Lab: Implementing Local Storage

Module 10: Implementing File and Print Services

Lesson 1: Securing Files and Folders Lesson 2: Protecting Shared Files and Folders Using Shadow Copies Lesson 3: Configuring Network Printing Lab: Implementing File and Print Services

Module 11: Implementing Group Policy

Lesson 1: Overview of Group Policy Lesson 2: Group Policy Processing Lesson 3: Implementing a Central Store for Administrative Templates Lab: Implementing Group Policy

Module 12: Securing Windows Servers Using Group Policy Objects

Lesson 1: Windows Operating Systems Security Overview Lesson 2: Configuring Security Settings Lab A: Increasing Security for Server Resources Lesson 3: Restricting Software Lesson 4: Configuring Windows Firewall with Advanced Security

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Lab B: Configuring AppLocker and Windows Firewall

Module 13: Implementing Server Virtualization with Hyper-V

Lesson 1: Overview of Virtualization Technologies Lesson 2: Implementing Hyper-V Lesson 3: Managing Virtual Machine Storage Lesson 4: Managing Virtual Networks Lab: Implementing Server Virtualization with Hyper-V

20411: ADMINISTERING WINDOWS SERVER® 2012

This course is part two in a series of three courses that provides the skills and knowledge necessary to implement a core Windows Server 2012 Infrastructure in an existing enterprise environment. The three courses collectively cover implementing, managing, maintaining and provisioning services and infrastructure in a Windows Server 2012 environment. Although there is some cross-over of skills and tasks across these courses, this course primarily covers the administration tasks necessary to maintain a Windows Server 2012 infrastructure such as Implementing Server Images, User and Group management with Active Directory Domain Services(AD DS) and Group Policy, Remote Access and Network Policies, Data Security, Monitoring and Update Management

This course is intended for Information Technology (IT) Professionals with hands on experience working in a Windows Server 2008 or Windows Server 2012 environment, who wish to acquire the skills and knowledge necessary to be able to manage and maintain the core infrastructure required for a Windows Server 2012 environment. The key focus for students in this course is to broaden the initial deployment of Windows Server 2012 services and infrastructure and provide the skills necessary to manage and maintain a domain based Windows Server 2012 environment, such as user and group management, network access and data security. Candidates would typically be System Administrators or aspiring to be System Administrators. They must have at least one year hands on experience working in a Windows Server 2008 or Windows Server 2012 environment. Candidates must also have knowledge equivalent to that already covered in “20410A: Installing and Configuring Windows Server 2012” course as this course will build upon that knowledge.


Deploy and Maintain Server Images Configure and Troubleshoot DNS Maintain Active Directory Domain Services (AD DS). Manage User and Service Accounts Implement a Group Policy Infrastructure Manage User Desktops with Group Policy Configure and Troubleshoot Remote Access Install, Configure and Troubleshoot Network Policy Server (NPS) role Implement Network Access Protection (NAP) Optimize File Services Configure Encryption and Advanced Auditing Implement Update Management Monitor Windows Server 2012

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PREREQUISITES

Real world hands on experience working with Windows Server 2008, Windows Server 2008 R2 or Windows Server 2012.

Good knowledge and understanding of Active Directory and networking infrastructure. Knowledge equivalent to that already covered in “20410A: Installing and Configuring

Windows Server 2012”.

LESSON PLAN

Module 1: Deploying and Maintaining Server Images

Lesson 1: Overview of Windows Deployment Services Lesson 2: Implementing Deployment with Windows Deployment Services Lesson 3: Administering Windows Deployment Services Lab: Using Windows Deployment Services to Deploy Windows Server 2012

Module 2: Configuring and Troubleshooting Domain Name System

Lesson 1: Installing the DNS Server Role Lesson 2: Configuring the DNS Server Role Lesson 3: Configuring DNS Zones Lesson 4: Configuring DNS Zone Transfers Lesson 5: Managing and Troubleshooting DNS Lab: Configuring and Troubleshooting DNS

Module 3: Maintaining Active Directory Domain Services

Lesson 1: Overview of AD DS Lesson 2: Implementing Virtualized Domain Controllers Lesson 3: Implementing Read-Only Domain Controllers Lesson 4: Administering AD DS Lesson 5: Managing the AD DS Database Lab: Maintaining AD DS

Module 4: Managing User and Service Accounts

Lesson 1: Automating User Account Management Lesson 2: Configuring Password-Policy and User-Account Lockout Settings Lesson 3: Configuring Managed Service Accounts Lab: Managing User and Service Accounts

Module 5: Implementing a Group Policy Infrastructure

Lesson 1: Introducing Group Policy Lesson 2: Implementing and Administering GPOs Lesson 3: Group Policy Scope and Group Policy Processing Lesson 4: Troubleshooting the Application of GPOs Lab: Implementing a Group Policy Infrastructure

100

Module 6: Managing User Desktops with Group Policy

Lesson 1: Implementing Administrative Templates Lesson 2: Configuring Folder Redirection and Scripts Lesson 3: Configuring Group Policy Preferences Lesson 4: Managing Software with Group Policy Lab: Managing User Desktops with Group Policy

Module 7: Configuring and Troubleshooting Remote Access

Lesson 1: Configuring Network Access Lesson 2: Configuring VPN Access Lesson 3: Overview of Network Policies Lesson 4: Troubleshooting Routing and Remote Access Lab A: Configuring Remote Access Lesson 5: Configuring DirectAccess Lab B: Configuring DirectAccess

Module 8: Installing, Configuring, and Troubleshooting the

Network Policy Server Role Lesson 1: Installing and Configuring a Network Policy Server Lesson 2: Configuring RADIUS Clients and Servers Lesson 3: NPS Authentication Methods Lesson 4: Monitoring and Troubleshooting a Network Policy Server Lab: Installing and Configuring a Network Policy Server

Module 9: Implementing Network Access Protection

Lesson 1: Overview of Network Access Protection Lesson 2: Overview of NAP Enforcement Processes Lesson 3: Configuring NAP Lesson 4: Monitoring and Troubleshooting NAP Lab: Implementing NAP

Module 10: Optimizing File Services

Lesson 1: Overview of FSRM Lesson 2: Using FSRM to Manage Quotas, File Screens, and Storage Reports Lesson 3: Implementing Classification and File Management Tasks Lab A: Configuring Quotas and File Screening Using FSRM Lesson 4: Overview of DFS Lesson 5: Configuring DFS Namespaces Lesson 6: Configuring and Troubleshooting DFS-R Lab B: Implementing DFS

Module 11: Configuring Encryption and Advanced Auditing

Lesson 1: Encrypting Files by Using Encrypting File System

101

Lesson 2: Configuring Advanced Auditing Lab: Configuring Encryption and Advanced Auditing

Module 12: Implementing Update Management

Lesson 1: Overview of WSUS Lesson 2: Deploying Updates with WSUS Lab: Implementing Update Management

Module 13: Monitoring Windows Server 2012

Lesson 1: Monitoring Tools Lesson 2: Using Performance Monitor Lesson 3: Monitoring Event Logs Lab: Monitoring Windows Server 2012

20412: CONFIGURING ADVANCED WINDOWS SERVER® 2012 SERVICES

This course is part three, in a series of three courses that provides the skills and knowledge necessary to implement a core Windows Server 2012 infrastructure in an existing enterprise environment. The three courses will collectively cover implementing, managing, maintaining and provisioning services and infrastructure in a Windows Server 2012 environment. Although there is some cross-over of skills and tasks across these three courses, this course primarily covers advanced configuration of services necessary to deploy, manage and maintain a Windows Server 2012 infrastructure, such as advanced networking services, Active Directory Domain Services (AD DS), identity management, rights management, Federated services, network load balancing, failover clustering, business continuity and disaster recovery.

This course is intended for IT professionals with hands-on experience implementing, managing, and maintaining a Windows Server 2012 infrastructure in an existing enterprise environment, who wish to acquire the skills and knowledge necessary to perform advanced management and provisioning of services within that Windows Server 2012 environment. Suitable candidates are typically experienced system administrators who have real-world experience working in a Windows Server 2008, Windows server 2008 R2 or Windows Server 2012 environment.


Implement advanced network services. Implement advanced file services. Implement Dynamic Access Control. Implement distributed Active Directory Domain Services (AD DS) deployments. Implement AD DS sites and replication. Implement Active Directory Certification Services (AD CS). Implement Active Directory Rights Management Services (AD RMS). Implement Active Directory Federation Services (AD FS). Implement network load balancing (NLB). Implement failover clustering. Implement failover clustering with Hyper-V. Implement disaster recovery

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PREREQUISITES

Good hands-on experience working in a Windows Server 2008, Windows server 2008 R2 or Windows Server 2012 enterprise environment.

Real-world experience implementing, managing, and configuring AD DS and networking infrastructure in an enterprise environment.

Knowledge equivalent to courses: 20410B: Installing and Configuring Windows Server 2012, and 20411B: Administering Windows Server 2012.

LESSON PLAN

Module 1: Implementing Advanced Network Services

Lesson 1: Configuring Advanced DHCP Features Lesson 2: Configuring Advanced DNS Settings Lesson 3: Implementing IPAM Lab: Implementing Advanced Network Services

Module 2: Implementing Advanced File Services

Lesson 1: Configuring iSCSI Storage Lesson 2: Configuring BranchCache Lesson 3: Optimizing Storage Usage Lab A: Implementing Advanced File Services Lab B: Implementing BranchCache

Module 3: Implementing Dynamic Access Control

Lesson 1: Overview of Dynamic Access Control Lesson 2: Planning for Dynamic Access Control Lesson 3: Deploying Dynamic Access Control Lab: Implementing Dynamic Access Control

Module 4: Implementing Distributed Active Directory Domain Services

Deployments Lesson 1: Overview of Distributed AD DS Deployments Lesson 2: Deploying a Distributed AD DS Environment Lesson 3: Configuring AD DS Trusts Lab: Implementing Distributed AD DS Deployments

Module 5: Implementing Active Directory Domain Services Sites and

Replication Lesson 1: Overview of AD DS Replication Lesson 2: Configuring AD DS Sites Lesson 3: Configuring and Monitoring AD DS Replication Lab: Implementing AD DS Sites and Replication

Module 6: Implementing Active Directory Certificate Services

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Lesson 1: PKI Overview Lesson 2: Deploying CAs Lab A: Deploying and Configuring CA Hierarchy Lesson 3: Deploying and Managing Certificate Templates Lesson 4: Implementing Certificate Distribution and Revocation Lesson 5: Managing Certificate Recovery Lab B: Deploying and Managing Certificates

Module 7: Implementing Active Directory Rights Management Services

Lesson 1: AD RMS Overview Lesson 2: Deploying and Managing an AD RMS Infrastructure Lesson 3: Configuring AD RMS Content Protection Lesson 4: Configuring External Access to AD RMS Lab: Implementing AD RMS

Module 8: Implementing Active Directory Federation Services

Lesson 1: Overview of AD FS Lesson 2: Deploying AD FS Lesson 3: Implementing AD FS for a Single Organization Lesson 4: Deploying AD FS in a B2B Federation Scenario Lab: Implementing Active Directory Federation Services

Module 9: Implementing Network Load Balancing

Lesson 1: Overview of NLB Lesson 2: Configuring an NLB Cluster Lesson 3: Planning an NLB Implementation Lab: Implementing Network Load Balancing

Module 10: Implementing Failover Clustering

Lesson 1: Overview of Failover Clustering Lesson 2: Implementing a Failover Cluster Lesson 3: Configuring Highly Available Applications and Services on a Failover Cluster Lesson 4: Maintaining a Failover Cluster Lesson 5: Implementing a Multi-Site Failover Cluster Lab: Implementing Failover Clustering

Module 11: Implementing Failover Clustering with Hyper-V

Lesson 1: Overview of Integrating Hyper-V with Failover Clustering Lesson 2: Implementing Hyper-V Virtual Machines on Failover Clusters Lesson 3: Implementing Hyper-V Virtual Machine Movement Lesson 4: Managing Hyper-V Virtual Environments by Using VMM Lab: Implementing Failover Clustering with Hyper-V

Module 12: Implementing Disaster Recovery

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Lesson 1: Overview of Disaster Recovery Lesson 2: Implementing Windows Server Backup Lesson 3: Implementing Server and Data Recovery Lab: Implementing Windows Server Backup and Restore

MCSA WINDOWS 8 ASSOCIATE (DS)

PROGRAM DESCRIPTION

This program provides hands-on experience with Windows 8. It provides guidance on installing, upgrading, and licensing for Windows 8. Students will learn how to manage storage and how to optimize file-system performance. Additionally, they will learn how to manage available disk space by using quotas. Students will work with Windows tools and services to determine the source of performance and reliability issues, and to troubleshoot these issues. The program also describes how to configure networking to include IPv4, IPv6, how connect to wireless networks, and use the networking features included in Windows 8 to troubleshoot networking issues. Students will also learn preventive measures and tools that work together to protect their computers from security threats. The program then covers the features related to file and folder management, which include setting permissions, file/folder compression, and configuring shared folders. Students will also learn about installing and managing printers. Additionally, the program provides an overview of the SkyDrive functionality, and describes the procedures to install and configure applications, including Windows Store apps. The program also examines the fundamentals of working with virtual machines in the Client Hyper-V environment in Windows 8.

Throughout the program, students will use Windows PowerShell 3.0, and its graphical user interface (GUI) to configure and manage the system. Students will also use the scripting editor to create and examine PowerShell scripts used to manage the system.





PROGRAM OUTLINE



20687 Configuring Windows 8 20/20/0/40

20688 Maintaining and Managing Windows 8 20/20/0/40

The approximate time required to complete this program is ten days for day students and twenty days for evening students.

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CLASS SCHEDULE

Day students will attend classes Monday through Friday from 8:00AM to 5:00PM for ten days. Classes for evening students will be held on Mondays through Fridays from 6:00PM to 10:00PM. Night classes run for approximately four weeks. For day students, an hour lunch break will be taken every day from 12:00PM to 1:00PM with four 10 minutes breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 min breaks taken in the evening.




20687 Configuring Windows 8 $2,995

20688 Maintaining and Managing Windows 8 $2,995


70-687 Configuring Windows 8 70-688 Maintaining and Managing Windows 8

TARGETED JOB ROLES System Support Specialist Systems Engineer Windows 8 Specialist Windows Help Desk Technician Technical Support Representative


20687A: CONFIGURING WINDOWS 8

This course provides students hands-on experience with Windows 8. It provides guidance on installing, upgrading, and licensing for Windows 8. Students will learn how to manage storage by creating simple, spanned, and striped volumes, and how to optimize file-system performance. Additionally, they will learn how to manage available disk space by using quotas. Students will work with Windows tools and services to determine the source of performance and reliability issues, and to troubleshoot these issues.

This course describes how to configure networking to include IPv4, IPv6, connect to wireless networks, and use the networking features included in Windows 8 to troubleshoot networking issues. Students

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will also learn preventive measures and tools that work together to protect their computers from security threats.

The course then covers the features related to file and folder management, which include setting permissions, file/folder compression, and configuring shared folders. Students will also learn about installing and managing printers. Additionally, the course provides an overview of the SkyDrive functionality, and describes the procedures to install and configure applications, including Windows Store apps.

The course also examines the fundamentals of working with virtual machines in the Client Hyper-V environment in Windows 8.

Students will learn about features such as Virtual Private Networks (VPNs) and DirectAccess, which provide mobile users access to internal resources when the users are out of the office.

Throughout the course, students will use Windows PowerShell 3.0, and its graphical user interface (GUI) to configure and manage the system. Students will also use the scripting editor to create and examine PowerShell scripts used to manage the system.

This course is intended for IT professionals who configure or support Windows 8 computers, devices, users and associated network and security resources. The networks with which these professionals typically work are configured as a single domain-based or peer-to-peer environment with access to the Internet and cloud services. The IT professional could be a consultant, full-time desktop support technician, or an IT generalist who administers Windows 8-based computers and devices as a portion of their broader technical responsibilities.


Plan and perform the installation of Windows 8. Install Windows 8 on computers that are running an existing operating system. Configure disks, partitions, volumes, and device drivers in a Windows 8 system. Configure network connectivity. Install, configure, and maintain wireless network connections. Implement Windows 8 technologies to secure network connections. Share files and printers. Implement tools and technologies that can help secure Windows 8 desktops. Configure and control applications in Windows 8. Optimize and maintain Windows 8 based computers. Configure mobile computer settings to enable remote access. Create and configure virtual machines in Hyper-V for Windows 8 and describe how to use

Hyper-V to support legacy applications. Determine how to recover Windows 8 from various failures. Describe how to use Windows PowerShell to manage Windows 8

PREREQUISITES

CompTIA Entry Level Support Technician (A+, Network+, Security+)

LESSON PLAN

Module 1: Installing and Deploying Windows 8

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Lesson 1: Introducing Windows 8 Lesson 2: Preparing to Install Windows 8 Lesson 3: Installing Windows 8 Lab A: Installing Windows 8 Lesson 4: Automating the Installation of Windows 8 Lab B: Performing an Unattended Installation of Windows 8 Lesson 5: Activating Windows 8

Module 2: Upgrading and Migrating to Windows 8

Lesson 1: Upgrading to Windows 8 Lesson 2: Migrating to Windows 8 Lesson 3: Migrating User Data and Settings Lab: Migrating to Windows 8

Module 3: Managing Disks and Device Drivers

Lesson 1: Managing Disks, Partitions, and Volumes Lesson 2: Maintaining Disks, Partitions, and Volumes Lesson 3: Working with Virtual Hard Disks Lab A: Managing Disks Lesson 4: Installing and Configuring Device Drivers Lab B: Configuring Device Drivers

Module 4: Configuring and Troubleshooting Network Connections

Lesson 1: Configuring IPv4 Network Connectivity Lesson 2: Configuring IPv6 Network Connectivity Lesson 3: Implementing Automatic IP Address Allocation Lab A: Configuring Network Connection Lesson 4: Implementing Name Resolution Lesson 5: Troubleshooting Network Connectivity Lab B: Troubleshooting Network Connectivity

Module 5: Implementing Wireless Network Connections

Lesson 1: Overview of Wireless Networks Lesson 2: Implementing a Wireless Network Lab: Planning the Implementation of Wireless Network Connections

Module 6: Implementing Network Security

Lesson 1: Overview of Threats to Network Security Lesson 2: Implementing Windows Firewall Lab A: Configuring Inbound and Outbound Firewall Rules Lesson 3: Securing Network Traffic Lab B: Configuring IPSec Rules Lesson 4: Configuring Windows Defender Lab C: Configuring Host-Based Virus and Malware Protection

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Module 7: Configuring File Access and Printers on Windows 8 Clients

Lesson 1: Managing File Access Lesson 2: Managing Shared Folders Lesson 3: Configuring File Compression Lab A: Configuring File Access Lesson 4: Managing Printers Lab B: Configuring Printers Lesson 5: Overview of SkyDrive

Module 8: Securing Windows 8 Desktops

Lesson 1: Authentication and Authorization in Windows 8 Lesson 2: Implementing GPOs Lab A: Implementing Local Group Policy Objects (GPOs) Lesson 3: Securing Data with EFS and BitLocker Lab B: Securing Data Lesson 4: Configuring User Account Control Lab C: Configuring Testing User Account Control (UAC)

Module 9: Configuring Applications

Lesson 1: Install and Configure Applications Lesson 2: Managing Apps from the Windows Store Lesson 3: Configuring Internet Explorer Settings Lab A: Configuring Internet Explorer Security Lesson 4: Configuring Application Restrictions in the Enterprise Lab B: Configuring AppLocker

Module 10: Optimizing and Maintaining Windows 8 Client Computers

Lesson 1: Optimizing the Performance of Windows 8 Lab A: Optimizing Windows 8 Performance Lesson 2: Managing the Reliability of Windows 8 Lesson 3: Managing Windows 8 Updates Lab B: Maintaining Windows Updates

Module 11: Configuring Mobile Computing and Remote Access

Lesson 1: Configuring Mobile Computers and Device Settings Lab A: Configuring a Power Plan Lesson 2: Configuring VPN Access Lab B: Implementing a Virtual Private Network Connection Lesson 3: Configuring Remote Desktop and Remote Assistance Lab C: Implementing Remote Desktop Lesson 4: Overview of DirectAccess

Module 12: Implementing Hyper-V

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Lesson 1: Overview of Hyper-V Lesson 2: Creating Virtual Machines Lesson 3: Managing Virtual Hard Disks Lesson 4: Managing Snapshots Lab: Implementing Hyper-V

Module 13: Troubleshooting and Recovering Windows 8

Lesson 1: Backing Up and Restoring Files in Windows 8 Lesson 2: Recovery Options in Windows 8 Lab: Recovering Windows 8.

20688A: MAINTAINING AND MANAGING WINDOWS 8

In this course, students learn how to plan and implement the installation, management, and maintenance of Windows 8. Course participants develop their knowledge and skills in Windows 8 installation methods, local and remote management using bundled tools, policy and Windows PowerShell, networking, user authentication and access control, endpoint protection, encryption, profiles and settings, file and print resources, Windows Store apps and desktop apps, and mobile device management with Windows Intune

PREREQUISITES

Before attending this course, students should have understanding of:

Windows operating systems and updates Client network connectivity Installing Windows applications How Windows computers integrate with server computers

LESSON PLAN

Day 1 Module 1: Planning and Implementing Management of Windows 8

Local and Remote Management of Windows 8 Using Windows PowerShell for Management Using Group Policy for Management Additional Tools for Managing Windows 8

Module 2: Designing and Implementing an Installation Strategy

Determining a Deployment Strategy for Windows 8 Planning a Migration Strategy to Windows 8 Planning and Implementing Additional Windows 8 Deployment Methods Planning for Operating System Virtualization

Day 2 Module 3: Planning and Implementing Authentication for Windows 8

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Overview of User Authentication Overview of Domain-Based Security

Module 4: Planning and Implementing IP Addressing and Intranet Connectivity

Designing IPv4 Addressing Designing IPv6 Addressing Overview of Wired Network Connectivity Designing Wireless Network Connectivity Securing Network Connectivity with Windows Firewall

Module 5: Implementing an Application Strategy for Windows 8

Designing Application Deployment Planning an Application Compatibility Strategy Managing Windows 8 Apps

Day 3 Module 6: Planning and Implementing a Solution for User Settings

Managing User Profiles Overview of UE-V Deploying and Using UE-V

Module 7: Configuring Cloud Services

Overview of Cloud Services Overview of Office 365

Module 8: Implementing Windows Intune

Introduction to Windows Intune Deploying Windows Intune Clients Basic Windows Intune Administration

Day 4 Module 9: Managing Computers by Using Windows Intune

Working with Policies and Updates Deploying Software with Windows Intune

Module 10: Planning and Implementing Access to File and Print Resources

Managing Local Storage Planning Access to File Shares Planning File Caching Planning, Installing and Configuring Printing

Module 11: Planning and Implementing Encryption for Windows 8

Planning EFS

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Planning and Implementing BitLocker

Day 5 Module 12: Designing and Implementing Endpoint Security for Windows 8

Planning an Update Strategy Implementing Virus and Malware Protection Implementing AppLocker

Module 13: Designing and Implementing Extranet Connectivity

Configuring Virtual Private Networks for Windows 8 Planning Direct Access for Windows 8 Managing Mobile Devices

Module 14: Planning and Implementing a Recovery Solution

Overview of the Windows 8 Boot Process Repairing Stability Issues in Windows 8 Planning User Data Recovery for Windows 8

COMPTIA NETWORK+

PROGRAM DESCRIPTION

CompTIA Network+ is a short certification program geared specifically towards entry level jobs in IT networking, such as Network Technician & Network Support.



q. Interview with a Career Training Consultant r. Be at least 18 years of age s. Present proof of secondary education (high school diploma or GED certificate) t. In the event the applicant is unable to provide proof of secondary education, achieve a passing


PROGRAM OUTLINE



Net+ CompTIA Network+ 20/20/0/40

The approximate time required to complete this program is one week for day students and two weeks for evening students.

CLASS SCHEDULE

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Day students will attend classes Monday through Friday from 8:00AM to 4:30PM for approximately four weeks. Classes for evening students will be held on either Mondays and Wednesdays or Tuesdays and Thursdays from 5:30PM to 10:00PM with every other Saturday from 8:00AM to 4:30PM. Night classes run for approximately eight weeks. For day students, a half hour lunch break will be taken every day from 12:00PM to 12:30PM with four 10 minutes breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.


CERTIFICATION EXAMS REQUIRED CompTIA Network+

TARGETED JOB ROLES Network Support Network Technician Network Operating Center Analyst Network Support Specialist



SUBJECT DESCRIPTION


SUBJECT HOURS

40 hours total:




Identify the basic components of network theory. Identify the major network communications methods. Identify network data delivery methods. List and describe network media and hardware components. Identify the major types of network implementations. Identify the components of a TCP/IP network implementation.

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List the major services deployed on TCP/IP networks. Identify characteristics of a variety of network protocols. Identify the components of a LAN implementation. Identify the components of a WAN implementation. Identify major issues and technologies in network security. Identify the components of a remote network implementation. Identify major issues and technologies in disaster recovery. Identify major data storage technologies and implementations. Identify the primary network operating systems. Identify major issues, models, tools, and techniques in network troubleshooting.

PREREQUISITES

A typical student taking up the CompTIA Network+ course should have nine months or more of professional computer support experience. Networking experience is helpful but not mandatory; A+ certification or equivalent skills and knowledge is helpful but not mandatory.



ISBN-10: 1-4260-3134-3

ISBN-13: 978-1-4260-3134-2





15:1

OUTLINE

Day 1

Unit 1: Networking basics Topic A: The OSI and TCP/IP models Topic B: The OSI model and network components


Day 2

Unit 3: Routing and switching

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Topic A: Routing Topic B: Installing routers and switches


Day 3



Day 4




Day 5

Unit 10: Network security Topic A: Network security threats Topic B: Threat mitigation Topic C: Network security appliances and methods Topic D: Installing and configuring a firewall ]

Unit 11: Troubleshooting Topic A: Troubleshooting methodology Topic B: Management documentation [ Topic C: Troubleshooting physical connectivity problems

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Topic D: Troubleshooting routers and switches Topic E: Troubleshooting wireless network problems

GRADING



MICROSOFT WEB DEVELOPMENT SPECIALIST (MWD)

PROGRAM DESCRIPTION

This program is primarily for those intending to build a career as a web developer, preparing you for today’s main tools and technologies for developing interactive web sites using Microsoft’s Visual Studio development tools. Through this program, you will the basics of computer programming through the use of Microsoft Visual Studio and the Visual C# programming language. Then you will gain basic HTML5/CSS3/JavaScript programming skills. This program assumes no prior programming experience and begins with an introduction to object-oriented programming covering classes, encapsulation, inheritance, and polymorphism. Then you will transition to the topic or HTML5/CSS3/JavaScript and implementing programming logic, defining and using variables, performing looping and branching, developing user interfaces, capturing and validating user input, storing data, and creating well-structured applications.





PROGRAM OUTLINE



LQ975 Introduction to Programming 20/20/0/40

LQ480 Programing in HTML5 with Javascript and CSS3

20/20/0/40

The approximate time required to complete this program is ten days for day students and twenty days for evening students.

CLASS SCHEDULE

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Day students will attend classes Monday through Friday from 8:00AM to 5:00PM for ten days. Classes for evening students will be held on Mondays through Fridays from 6:00PM to 10:00PM. Night classes run for approximately four weeks. For day students, a half hour lunch break will be taken every day from 12:00PM to 1:00PM with four 10 minutes breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 min breaks taken in the evening.




LQ975 Introduction to Programming $2,845

LQ480 Programing in HTML5 with Javascript and CSS3

$2,995


70-480 Microsoft Specialist: Programming in HTML5 with JavaScript and CSS3

TARGETED JOB ROLES

Junior Web Developer HTML5 Developer Software Support Engineer Programmer/Analyst Front End Web Developer


SUBJECT LQ975: INTRODUCTION TO PROGRAMMING

This subject teaches the basics of computer programming through the use of Microsoft Visual Studio 2013 and either the Visual C# or Visual Basic programming languages. The subject assumes no prior programming experience. The focus is on core programming concepts such as computer storage, data types, decision structures, and repetition by using loops. The seminar also covers an introduction to object-oriented programming covering classes, encapsulation, inheritance, and polymorphism. Coverage is also included around exception handling, application security, performance, and memory management.


Explain core programming fundamentals such as computer storage and processing. Explain computer number systems such as binary.

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Create and use variables and constants in programs. Explain how to create and use functions in a program. Create and use decisions structures in a computer program. Create and use repetition (loops) in a computer program. Explain pseudocode and its role in programming. Explain the basic computer data structures such as arrays, lists, stacks, and queues. Implement object-oriented programming concepts. Create and use classes in a computer program. Implement encapsulation, inheritance, and polymorphism. Describe the base class library (BCL) in the .NET Framework. Explain the application security concepts. Implement simple I/O in a computer program. Identify application errors and explain how to debug an application and handle errors. Identify the performance considerations for applications.

PREREQUISITES

Ability to use computers to start programs, open and save files, navigate application menus and interfaces

Ability to understand logical concepts such as comparisons Understand number theory Ability to create, understand, and follow structured directions or step-by-step procedures Ability to understand and apply abstract concepts to concrete examples

LESSON PLAN

Day 1

Lesson 1: Introduction to Core Programming Concepts

Computer Data Storage and Processing Application Types Application Life-Cycle Code Compilation

Lesson 2: Core Programming Language Concepts

Syntax Data Types Variables and Constants

Day 2

Lesson 3: Program Flow

Introduction to Structured Programming Concepts Introduction to Branching Using Functions Using Decision Structures Introducing Repetition

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Lesson 4: Algorithms and Data Structures

Understand How to Write Pseudo Code Algorithm Examples Introduction to Data Structures

Lesson 5: Error Handling and Debugging

Introduction to Program Errors Introduction to Structured Error Handling Introduction to Debugging in Visual Studio

Day 3

Lesson 6: Introduction to Object-Oriented Programming

Introduction to Complex Structures Introduction to Structs Introduction to Classes Introducing Encapsulation

Day 4

Lesson 7: More Object-Oriented Programming

Introduction to Inheritance Introduction to Polymorphism Introduction to the .NET Framework and the Base Class Library

Lesson 8: Introduction to Application Security

Authentication and Authorization Code Permissions on Computers Introducing Code Signing

Day 5

Lesson 9: Core I/O Programming

Using Console I/O Using File I/O

Lesson 10: Application Performance and Memory Management

Value Types vs Reference Types Converting Types

Lesson 11: The Garbage Collector

SUBJECT LQ480: PROGRAMMING IN HTML5 WITH JAVASCRIPT AND CSS3

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This subject provides an introduction to HTML5, CSS3, and JavaScript. This course helps students gain basic HTML5 /CSS3 /JavaScript programming skills. This subject is an entry point into both the Web application and Windows Store apps training paths. The subject focuses on using HTML5 /CSS3 /JavaScript to implement programming logic, define and use variables, perform looping and branching, develop user interfaces, capture and validate user input, store data, and create well-structured application management.

The lab scenarios in this course are selected to support and demonstrate the structure of various application scenarios. They are intended to focus on the principles and coding components/structures that are used to establish an HTML5 software application.


Explain how to use Visual Studio to create and run a Web application. Describe the new features of HTML5, and create and style HTML5 pages. Add interactivity to an HTML5 page by using JavaScript. Create HTML5 forms by using different input types, and validate user input by using HTML5

attributes and JavaScript code. Send and receive data to and from a remote data source by using XMLHTTPRequest objects

and jQuery AJAX operations. Style HTML5 pages by using CSS3. Create well-structured and easily-maintainable JavaScript code. Use common HTML5 APIs in interactive Web applications. Create Web applications that support offline operations. Create HTML5 Web pages that can adapt to different devices and form factors. Add advanced graphics to an HTML5 page by using Canvas elements, and by using and

Scalable Vector Graphics. Enhance the user experience by adding animations to an HTML5 page. Use Web Sockets to send and receive data between a Web application and a server. Improve the responsiveness of a Web application that performs long-running operations by

using Web Worker processes.

PREREQUISITES

Before attending this course, students should have:

completed LQ975 Introduction to Programming

LESSON PLAN

Day 1

Lesson 1: Overview of HTML and CSS

Overview of HTML Overview of CSS Creating a Web Application by Using Visual Studio 2012

Lesson 2: Creating and Styling HTML Pages

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Creating an HTML5 Page Styling an HTML5 Page

Lesson 3: Introduction to JavaScript

Overview of JavaScript Syntax Programming the HTML DOM with JavaScript Introduction to jQuery

Day 2

Lesson 4: Creating Forms to Collect and Validate User Input

Overview of Forms and Input Types Validating User Input by Using HTML5 Attributes Validating User Input by Using JavaScript

Lesson 5: Communicating with a Remote Data Source

Sending and Receiving Data by Using XMLHTTPRequest Sending and Receiving Data by Using jQuery AJAX operations

Lesson 6: Styling HTML5 by Using CSS3

Styling Text Styling Block Elements CSS3 Selectors Enhancing Graphical Effects by Using CSS3

Day 3

Lesson 7: Creating Objects and Methods by Using JavaScript

Writing Well-Structured JavaScript Creating Custom Objects Extending Objects

Lesson 8: Creating Interactive Pages by Using HTML5 APIs

Interacting with Files Incorporating Multimedia Reacting to Browser Location and Context Debugging and Profiling a Web Application

Lesson 9: Adding Offline Support to Web Applications

Reading and Writing Data Locally Adding Offline Support by Using the Application Cache

Day 4

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Lesson 10: Implementing an Adaptive User Interface

Supporting Multiple Form Factors Creating an Adaptive User Interface

Lesson 11: Creating Advanced Graphics

Creating Interactive Graphics by Using Scalable Vector Graphics Programmatically Drawing Graphics by Using a Canvas

Lesson 12: Animating the User Interface

Applying CSS Transitions Transforming Elements Applying CSS Key-frame Animations

Day 5

Lesson 13: Implementing Real-time Communication by Using Web Sockets

Introduction to Web Sockets Sending and Receiving Data by Using Web Sockets

Lesson 14: Creating a Web Worker Process

Introduction to Web Workers Performing Asynchronous Processing by Using a Web Worker

MCSA SQL SERVER 2012 ASSOCIATE (DA)

PROGRAM DESCRIPTION

The data explosion is happening at every level of the business—across devices, applications, and individual roles. Becoming certified on Microsoft SQL Server proves your knowledge and skills in designing, building, and maintaining the next wave of cloud-ready database and information solutions. As a Database administrator, you will use software to store and organize data, such as financial information and customer shipping records. You will make sure that data is available to users and is secure from unauthorized access

This program is for experienced database administrators, implementers, system engineers, and developers.





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PROGRAM OUTLINE



10774 Querying Microsoft SQL Server 2012 20/20/0/40

10775 Administering Microsoft SQL Server 2012 Database

20/20/0/40


20/20/0/40

The approximate time required to complete this program is fifteen days for day students and thirty days for evening students

CLASS SCHEDULE





10774 Querying Microsoft SQL Server 2012 $2,995

10775 Administering Microsoft SQL Server 2012 Database

$2,995


$2,995


70-461 Querying Microsoft SQL Server 2012 70-462 Administering Microsoft SQL Server 2012 Database 70-463 Implementing a Data Warehouse with Microsoft SQL Server 2012

TARGETED JOB ROLES

System Database Administrator Application Database Administrator System Engineer

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Database Developer Business Intelligence Architect


10774A: QUERYING MICROSOFT SQL SERVER 2012

This course provides students with the technical skills required to write basic Transact-SQL queries for Microsoft SQL Server 2012. This course is the foundation for all SQL Server-related disciplines; namely, Database Administration, Database Development and Business Intelligence.

This course is intended for Database Administrators, Database Developers, and Business Intelligence professionals. The course will very likely be well attended by SQL power users who aren’t necessarily database-focused or plan on taking the exam; namely, report writers, business analysts and client application developers. After completing this course, students will be able to:

Write SELECT queries Query multiple tables Use built-in functions Use subqueries Execute stored procedures Use set operators Implement error handling Implement transactions Use table expressions Sort and filter data Use window ranking, offset and aggregate functions Query SQL Server metadata Program with T-SQL Improve query performance

PREREQUISITES

Before attending this course, students must have:

Working knowledge of relational databases. Basic knowledge of the Microsoft Windows operating system and its core functionality.

LESSON PLAN

Module 1: Introduction to Microsoft SQL Server 2012

Lesson 1: Introducing Microsoft SQL Server 2012 Lesson 2: Getting Started with SQL Server Management Studio Lab: Working with SQL Server 2012 Tools

Module 2: Getting Started with SQL Azure

Lesson 1: Overview of SQL Azure Module 3: Introduction to T-SQL Querying

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Lesson 1: Introducing T-SQL Lesson 2: Understanding Sets Lesson 3: Understanding Predicate Logic Lesson 4: Understanding the Logical Order of Operations in SELECT Statements Lab: Introduction to T-SQL Querying

Module 4: Writing SELECT Queries

Lesson 1: Writing Simple SELECT Statements Lesson 2: Eliminating Duplicates with DISTINCT Lesson 3: Using Column and Table Aliases Lesson 4: Writing Simple CASE Expressions Lab: Writing Basic SELECT Statements

Module 5: Querying Multiple Tables

Lesson 1: Understanding Joins 5-3 Lesson 2: Querying with Inner Joins 5-11 Lesson 3: Querying with Outer Joins 5-18 Lesson 4: Querying with Cross Joins and Self-Joins 5-24 Lab: Querying Multiple Tables 5-34

Module 6: Sorting and Filtering Data

Lesson 1: Sorting Data Lesson 2: Filtering Data with Predicates Lesson 3: Filtering with TOP and OFFSET-FETCH Lesson 4: Working with Unknown Values Lab: Sorting and Filtering Data

Module 7: Working with SQL Server 2012 Data Types

Lesson 1: Introducing SQL Server 2012 Data Types Lesson 2: Working with Character Data Lesson 3: Working with Date and Time Data Lab: Working with SQL Server 2012 Data Types

Module 8: Using Built-In Functions

Lesson 1: Writing Queries with Built-In Functions Lesson 2: Using Conversion Functions Lesson 3: Using Logical Functions Lesson 4: Using Functions to Work with NULL Lab: Using Built-In Functions

Module 9: Grouping and Aggregating Data

Lesson 1: Using Aggregate Functions

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Lesson 2: Using the GROUP BY Clause Lesson 3: Filtering Groups with HAVING Lab: Grouping and Aggregating Data

Module 10: Using Subqueries

Lesson 1: Writing Self-Contained Subqueries Lesson 2: Writing Correlated Subqueries Lesson 3: Using the EXISTS Predicate with Subqueries Lab: Using Subqueries

Module 11: Using Table Expressions

Lesson 1: Using Views Lesson 2: Using Inline Table-Valued Functions Lesson 3: Using Derived Tables Lesson 4: Using Common Table Expressions Lab: Using Table Expressions

Module 12: Using Set Operators

Lesson 1: Writing Queries with the UNION Operator Lesson 2: Using EXCEPT and INTERSECT Lesson 3: Using APPLY Lab: Using Set Operators

Module 13: Using Window Ranking, Offset, and Aggregate Functions

Lesson 1: Creating Windows with OVER Lesson 2: Exploring Window Functions Lab: Using Window Ranking, Offset, and Aggregate Functions 13-26 Querying Microsoft SQL

Server 2012

Module 14: Pivoting and Grouping Sets

Lesson 1: Writing Queries with PIVOT and UNPIVOT Lesson 2: Working with Grouping Sets Lab: Pivoting and Grouping Sets

Module 15: Querying SQL Server Metadata

Lesson 1: Querying System Catalog Views and Functions Lesson 2: Executing System Stored Procedures Lesson 3: Querying Dynamic Management Objects Lab: Querying SQL Server Metadata

Module 16: Executing Stored Procedures

Lesson 1: Querying Data with Stored Procedures Lesson 2: Passing Parameters to Stored Procedures

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Lesson 3: Creating Simple Stored Procedures Lesson 4: Working with Dynamic SQL Lab: Executing Stored Procedures

Module 17: Programming with T-SQL

Lesson 1: T-SQL Programming Elements Lesson 2: Controlling Program Flow Lab: Programming with T-SQL

Module 18: Implementing Error Handling

Lesson 1: Using TRY / CATCH Blocks Lesson 2: Working with Error Information Lab: Implementing Error Handling

Module 19: Implementing Transactions

Lesson 1: Transactions and the Database Engine Lesson 2: Controlling Transactions Lab: Implementing Transactions

Module 20: Improving Query Performance

Lesson 1: Factors in Query Performance Lesson 2: Displaying Query Performance Data Lab: Improving Query Performance

CEH – CERTIFIED PROFESSIONAL ETHICAL HACKER

SEMINAR DESCRIPTION

The Certified Professional Ethical Hacker seminar helps students gain a valuable skill-set in penetration testing by understanding the importance of vulnerability assessments and ethical hacking through:

Learning the knowledge and skills behind a vulnerability assessment. Preparation to apply this knowledge and exercise these skills in the interest of others. Understand the importance of a Vulnerability Assessment and how it can help you prevent

serious break-ins to your organization.

This is accomplished by:

Performing in-depth labs with industry standard tools. Learning the penetration testing methodology through conceptual theories and real-world

practices. Providing the knowledge about what hackers look for when trying to hack into your network. Assessing for the cause of testing in a company’s security posture to help better secure the

infrastructure against intrusion.


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The CPEH is an introductory seminar. As an introductory seminar we have only one modest requirement: a desire to learn.

TARGET AUDIENCE

Ethical Hackers Security Consultants IT Managers Chief Security Officers

SEMINAR OBJECTIVES

After completing the seminar, students will be able to:

Have knowledge to perform ethical hacking for vulnerability assessments. Have knowledge to accurately report on their findings.

SEMINAR CONTACT HOUR LENGTH

Seminar Number Seminar Title Contact Hours

CPEH Certified Professional Ethical Hacker 40

SEMINAR TUITION

Tuition $3,695

SEMINAR TEXTBOOK Book: Certified Professional Ethical Hacker CPEH Course Kit Publish Date: January 1, 2013 Publisher: Mile 2

SEMINAR OUTLINE

Module 1: Fundamentals [12 Hours]

Lesson 1: Security Fundamentals Lesson 2: Access Controls Lesson 3: Protocols Lesson 4:Cryptography

Module 2: Vulnerability Assessments [8 Hours]

Lesson 1: Why Vulnerability Assessments Lesson 2: Vulnerability Tools of the Trade Lesson 3: Output Analysis and Reports

Module 3: Ethical Hacking [20 Hours]

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Lesson 1: Reconnaissance, Enumeration and Scanning Lesson 2: Gaining Access Lesson 3: Maintaining Access Lesson 4: Covering Tracks Lesson 5: Malware Lesson 6:Buffer Overflows Lesson 7: Password Cracking

CHFI – CERTIFIED DIGITAL FORENSICS EXAMINER

SEMINAR DESCRIPTION

Digital Forensics is the investigation and recovery of data contained in digital devices. This data is often the subject of investigations in litigation, proof of guilt, and corrective action in an organization. When the time comes that you need to investigate your organization, will you have the skill set necessary to gather the digital data that you need? The Certified Digital Forensics Examiner seminar will benefit organizations, individuals, government offices, and law enforcement agencies in performing these investigations and reporting their findings.


The CHFI course is a digital forensics seminar teaches people how to perform digital investigations. In order to do this effectively, we require students to have a basic proficiency with using computers and an interest in digital forensics.

TARGET AUDIENCE

Forensic Auditors IT Auditors Law Enforcement Internal Auditors

SEMINAR OBJECTIVES


Have knowledge to perform digital forensic examinations. Have knowledge to accurately report on their findings from examinations.



CHFI Certified Digital Forensics Examiner 40

SEMINAR TUITION

Cost $3,695

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SEMINAR TEXTBOOK Book: Certified Digital Forensics Examiner Course Kit Author: Johnny Justice Publisher: Mile 2

SEMINAR OUTLINE

Module 1: Introduction [2 Hours]

Module 2: Computer Forensic Incidents [2 Hours]

Module 3: Investigation Process [4 Hours]

Module 4: OS Disk Storage Concepts [2 Hours]

Module 5: Digital Acquisition and Analysis [2 Hours]

Module 6: Forensic Examination Protocols [2 Hours]

Module 7: Digital Evidence Protocols [2 Hours]

Module 8: CFI Theory [2 Hours]

Module 9: Digital Evidence Presentation [4 Hours]

Module 10: Computer Forensics Lab Protocols [2 Hours]

Module 11: CF Processing Techniques [2 Hours]

Module 12: Digital Forensics Reporting [4 Hours]

Module 13: Specialized Artifact Recovery [2 Hours]

Module 14: eDiscovery and ESI [2 Hours]

Module 15: Cell Phone Forensics [2 Hours]

Module 16: USB Forensics [2 Hours]

Module 17: Incident Handling [2 Hours]

Appendices

A1: PDA Forensics

A2: Investigating Harassment

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EC-COUNCIL CERTIFIED NETWORK DEFENDER (CND)

PROGRAM DESCRIPTION

The Certified Network Defender (CND) cyber security training program was developed as a result of extensive market research and surveys to give students a detailed understanding and the hands-on ability to act in real-life situations involving network defense.

This course instructs entry and junior level network security administrators on Defense-in-Depth network security preparedness. It covers the protect, detect, and respond approach to network security. Hands-on labs, based on major network security tools and techniques, give network administrators real world experience on current network security technologies and operations.

The included study kit provides over 10 GB of network security best practices, assessments, and protection tools. The kit also contains templates for various network policies and several white papers for additional learning.

This cyber security training is skills-based and lab intensive. It based on a job-task analysis and the cyber security education framework presented by the National Initiative of Cybersecurity Education (NICE). The course has been mapped to global job roles and responsibilities and the Department of Defense (DoD) job roles for system and network administrators.

The CND cyber security certification will verify that students have the technical depth required to actively design, monitor, and defend a secure network for an organization.


Students will learn: Various network security controls, protocols, and devices How to determine appropriate location for IDS/IPS sensors, tuning IDS for false positives and

false negatives, and configurations to harden security through IDPS technologies How to implement secure VPNs for their organization How to identify various threats to wireless networks and learn how to mitigate them How to monitor and conduct signature analysis to detect various types of attacks and policy

violation activities How to perform risk assessment, vulnerability assessment/scanning through various scanning

tools and generate detailed reports on it How to identify the critical data, choose appropriate back up method, media and technique to

perform successful backup of organization data on regular basis How to provide first response to the network security incident and assist IRT team and

forensics investigation team in dealing with an incident How to troubleshoot their network for various network problems How to identify various threats on organization network How to design and implement various security policies for their organizations The importance of physical security and able to determine and implement various physical

security controls for their organizations How to harden security of various hosts individually in the organization’s network How to choose appropriate firewall solutions, topology, and configurations to harden security

through firewall

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TARGETED JOB ROLES

Entry Level Network Administrators Entry Level Network Security Administrators Junior Network Security Engineers Junior Network Defense Technicians Security Analysts Security Operators





PREREQUISITES

Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills Basic IP addressing knowledge Computer security knowledge and skills

TUITION AND FEES

Registration: $0 Tuition: $3,295 Exam Fees: $400

Supplies/Equipment: $600 Total Tuition Fee: $3,695

CLASS SCHEDULE

Day students will attend weekday classes from 8:00AM to 5:00PM (Mountain) for five days. Classes for evening students will be held Monday through Friday from 5:30PM to 10:00PM (Mountain) for two weeks in a row. For day students, a half hour lunch break will be taken every day from 12:00PM to 12:30PM with four 10 minute breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.

PROGRAM HOURS

40 hours total:


132

0 hours externship The approximate time required to complete this program is five days for day students and 10 evenings for evening students.

REQUIRED TEXTBOOK

Certified Network Defender Volume 1 EC-Council Official Courseware Includes: 3 Books (Courseware and Lab Manual) & Tools (Downloadable Online and Instruction provided in the Courseware)


EC-Council Certified Network Defender – CND 312-38


Lecture Overhead slides Lab Exercises


15:1

OUTLINE

Day 1

Module 01: Computer Network Defense Fundamentals

Module 02: Network Security Threats, Vulnerabilities, and Attacks

Module 03: Network Security Controls, Protocols, and Perimeter Appliances

Module 04: Secure Firewall Configuration, Deployment and Management

Day 2

Module 05: Secure IDS Configuration and Management

Module 06: Secure VPN Configuration and Management

Module 07: Designing a Secure Network

Module 08: Network Traffic Signatures and Analysis

Day 3

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Day 4

Module 13: Host/System Security

Module 14: Physical Security

Module 15: Designing and Implementation of Network Security Policies

Day 5

Module 16: Network Incident Response and Management

Module 17: Network Backup and Disaster Recovery

Module 18: Wireless Network Defense

GRADING



COMPTIA ADVANCED SECURITY PRACTITIONER (CASP)

PROGRAM DESCRIPTION

This 5-day program is designed for people looking to start or enhance their careers as information security experts. You will build knowledge and skills in enterprise security, risk management and incident response, research and analysis, integration of computing, communications and business disciplines, as well as technical integration of enterprise components. Through this program, you will be expected to develop your knowledge of general security concepts, and the specific tools and procedures used to guard against intrusion, hacking, and cybercrimes. The program course material will center around these subject matter areas as they relate to the CASP certification exam objectives.


In this course, you will analyze and apply advanced security concepts, principles, and implementations that contribute to enterprise-level security. Students will learn:

Manage risk in the enterprise. Integrate computing, communications, and business disciplines in the enterprise.

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Use research and analysis to secure the enterprise. Integrate advanced authentication and authorization techniques. Implement cryptographic techniques. Implement security controls for hosts. Implement security controls for storage. Analyze network security concepts, components, and architectures, and implement controls. Implement security controls for applications. Integrate hosts, storage, networks, and applications in a secure enterprise architecture. Conduct vulnerability assessments. Conduct incident and emergency responses.

TARGETED JOB ROLES

Network Security Engineer Information Security Specialist Information Security Auditor Security Analyst Security Architect Site Security Administrator





PREREQUISITES


TUITION AND FEES



135

CLASS SCHEDULE


PROGRAM HOURS

40 hours total:


The approximate time required to complete this program is five days for day students and 10 evenings for evening students.

REQUIRED TEXTBOOK

CompTIA Advanced Security Practitioner (CASP) (Exam CAS-002)

Number 093023SECC (Rev 1.1)

Publisher: Logical Operations, Inc.


CompTIA Advanced Security Practitioner CAS-002


Lecture Overhead slides Cloud-based Lab exercises and labs


15:1

PROGRAM OUTLINE

Day 1:

Lesson 1: Managing Risk

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Topic A: Identify the Importance of Risk Management

Topic B: Assess Risk

Topic C: Mitigate Risk

Topic D: Integrate Documentation into Risk Management

Lesson 2: Integrating Computing, Communications, and Business Disciplines

Topic A: Facilitate Collaboration Across Business Units

Topic B: Secure Communications and Collaboration Solutions

Topic C: Implement Security Activities Throughout the Technology Life Cycle

Day 2:

Lesson 3: Using Research and Analysis to Secure the Enterprise

Topic A: Determine Industry Trends and Effects on the Enterprise

Topic B: Analyze Scenarios to Secure the Enterprise

Lesson 4: Integrating Advanced Authentication and Authorization Techniques

Topic A: Implement Authentication and Authorization Technologies

Topic B: Implement Advanced Identity Management

Lesson 5: Implementing Cryptographic Techniques

Topic A: Describe Cryptographic Concepts

Topic B: Choose Cryptographic Techniques

Topic C: Choose Cryptographic Implementations

Day 3:

Lesson 6: Implementing Security Controls for Hosts

Topic A: Select Host Hardware and Software

Topic B: Harden Hosts

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Topic C: Virtualize Servers and Desktops

Topic D: Implement Cloud Augmented Security Services

Topic E: Protect Boot Loaders

Lesson 7: Implementing Security Controls for Enterprise Storage

Topic A: Identify Storage Types and Protocols

Topic B: Implement Secure Storage Controls

Lesson 8: Analyzing and Implementing Network Security

Topic A: Analyze Network Security Components and Devices

Topic B: Analyze Network-Enabled Devices

Topic C: Analyze Advanced Network Design

Topic D: Configure Controls for Network Security

Day 4:

Lesson 9: Implementing Security Controls for Applications

Topic A: Identify General Application Vulnerabilities

Topic B: Identify Web Application Vulnerabilities

Topic C: Implement Application Security Controls

Lesson 10: Integrating Hosts, Storage, Networks, and Applications in a Secure Enterprise Architecture

Topic A: Implement Security Standards in the Enterprise

Topic B: Select Technical Deployment Models

Topic C: Secure the Design of the Enterprise Infrastructure

Topic D: Secure Enterprise Application Integration Enablers

Day 5:

Lesson 11: Conducting Vulnerability Assessments

Topic A: Select Vulnerability Assessment Methods

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Topic B: Select Vulnerability Assessment Tools

Lesson 12: Responding to and Recovering from Incidents

Topic A: Design Systems to Facilitate Incident Response

Topic B: Conduct Incident and Emergency Responses

GRADING


Student Attendance: 50% Student Participation in Lab Exercises: 50%

EC-COUNCIL CERTIFIED ENCRYPTION SPECIALIST (ECES)

PROGRAM DESCRIPTION

If you think that there is only one type of encryption – think again! Secure organizations employ multiple levels of encryption – database encryption, VoIP encryption, portable storage encryption, mobile devices encryption, Wi-Fi encryption, e-mail encryption, file encryption – server/desktop, network link encryption, web server encryption, tape backup encryption and many more.

Some of the most recent attacks that have had serious consequences share one thing in common – they all had either little or no effective encryption. This resulted in thousands of users being affected and hundreds of millions in losses. It resulted in serious decline of brand value and public embarrassment. And these were not technically naïve companies by any means. To name a few – SONY PS3, RSA, iPhone, LinkedIn.

The ECES course introduces students to modern symmetric key cryptography including the details of algorithms such as Feistel Networks, DES, and AES as well as an overview of many other algorithms such as Blowfish, Twofish, Skipjack, and others. Other topic areas include the basics of information theory as it applies to cryptography; an introduction to hashing algorithms including MD5, MD6, SHA, Gost, RIPMD 256 and others; asymmetric cryptography including thorough descriptions of RSA, Elgamal, Elliptic Curve, and DSA; significant concepts such as diffusion, confusion, and Kerkcho’s principle.


Students will learn: The basics of information theory as it applies to cryptography. An introduction to hashing algorithms including MD5, MD6, SHA, Gost, RIPMD 256 and others. Asymmetric cryptography including thorough descriptions of RSA, Elgamal, Elliptic Curve, and

DSA. Significant concepts such as diffusion, confusion, and Kerkcho’s principle. Types of encryption standards and their differences. How to select the best standard for your organization. How to enhance your pen-testing knowledge in encryption.

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Correct and incorrect deployment of encryption technologies. Common mistakes made in implementing encryption technologies. Best practices when implementing encryption technologies.

TARGETED JOB ROLES

Entry Level Penetration Testers Junior Computer Forensic Specialists Anyone involved in basic information security operations





PREREQUISITES

Basic computer literacy Basic PC Operating System navigation skills Basic Internet usage skills Basic IP addressing knowledge No prior knowledge of cryptography is assumed, and no mathematical skills beyond basic

algebra are required.

TUITION AND FEES



CLASS SCHEDULE

Day students will attend weekday classes from 8:00AM to 5:00PM (Mountain) for three days. Classes for evening students will be held Monday through Friday from 5:30PM to 10:00PM (Mountain). For day students, a half hour lunch break will be taken every day from 12:00PM to 12:30PM with four 10 minute breaks dispersed throughout the day. For evening students, there will be no meal time allowed but there will be two 10 minute breaks taken throughout the evening.

PROGRAM HOURS

24 hours total:

140

24 hours lecture 0 hours labs 0 hours externship

The approximate time required to complete this program is three days for day students and five nights for evening students.

REQUIRED TEXTBOOK

Certified Encryption Specialist Vol. 1 EC-Council Official Courseware


EC-Council Certified Encryption Specialist 212-81


Lecture Overhead slides


15:1

PROGRAM OUTLINE

Day 1:

1. Introduction and History of Cryptography 2. Symmetric Cryptography & Hashes

Day 2:

3. Number Theory and Asymmetric Cryptography 4. Applications of Cryptography

Day 3:

5. Cryptanalysis

GRADING


Attendance: 50% Participation: 50%

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EC-COUNCIL CERTIFIED SECURITY ANALYST (ECSA)

PROGRAM DESCRIPTION

You are interested in being an ethical hacker. Your last name is Pwned. You dream about

enumeration. You can scan networks in your sleep.

Can you become an industry accepted cyber security professional? Will organizations hire you

to help them protect their systems? Do you have any knowledge in applying a suitable

methodology to conduct penetration testing for an enterprise client? Do you have any

experience writing a custom penetration testing report?

More importantly, are you lacking globally recognized information security certifications that

can verify your penetration testing capabilities?

If you can relate to the statements above, you may be missing the knowledge or experience to

execute a successful penetration test according to accepted data security standards.

Now you can take the skills, tools, and techniques you learned in the Certified Ethical Hacker

course (CEH) and elevate your ability into full exploitation! Get up to speed with the latest

cyber security threats that organizations may be vulnerable to. Utilize EC-Council’s published

penetration testing methodology to conduct real life penetration tests.

ECSA is one of the best cyber security certifications and is like no other! It is a globally

accepted cyber security course and certification covering the testing of modern infrastructures,

operating systems and application environments. Students also learn penetration testing

documentation and reporting.

This 5-day cyber security training is highly interactive, comprehensive, standards-based, and

methodology intensive with real-world labs. Emphasis is placed on the practical competency

of the student.

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This is all achieved through the iLabs cyber range which allows students to dynamically access

a host of Virtual Machines preconfigured with vulnerabilities, exploits, tools, and scripts from

anywhere with an internet connection.

Our web portal enables students to launch an entire range of target machines and access them

remotely with one simple click. It is the most cost effective, easy to use, live range lab solution

available! With iLabs, lab exercises can be accessed 24x7 allowing the student to practice skills

in a safe, fully functional network anytime it’s convenient.

Our guided step-by-step labs include exercises with detailed tasks, supporting tools, and

additional materials as well as our state-of-the-art “Open Environment” allowing students to

launch a complete Live range open for any form of hacking or testing.

Available target machines are completely virtualized allowing us to control and reset

machines quickly and easily with no required instructor or administrative interaction.


This course is intensively hands-on and a tremendous amount of emphasis is placed on the practical competency of the student.

You must conduct a detailed penetration test through the EC-Council Cyber Range iLabs environment and submit a written report via EC-Council’s ASPEN system.

Only once you've successfully completed the penetration test in the Cyber Range iLabs environment are you allowed to challenge the ECSA exam. You will conduct a penetration test on a company that has various departments, subnets and servers, and multiple operating systems with defense mechanisms architecture that has both militarized and non-militarized zones.

The design of the course is such that the instructor in the class will actually take you through the core concepts of conducting a penetration test and guide you through the report writing process for this organization.

WHAT WILL YOU DO – THE ECSA ASSESSMENT

The course is comprised of 2 sets of lab challenges. Both are on the EC- Council ilabs Cyber Range. The first set covers practice labs for each module.

The other is a Challenge Scenario which mimics an actual penetration test in an imaginary financial service company. As a pre-requisite, you will be required to actually complete a penetration testing activity and submit a report to EC-Council before you will be allowed to attempt the ECSAV9 Exam.

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TARGETED JOB ROLES

Penetration Tester Network Administrator Firewall Administrator Security Tester Risk Assessment Professionals





PREREQUISITES


TUITION AND FEES



CLASS SCHEDULE

Day students will attend weekday classes from 8:00AM to 5:00PM (Mountain) for five days. A half hour lunch break will be taken every day from 12:00PM to 12:30PM with four 10 minute breaks dispersed throughout the day.

PROGRAM HOURS

40 hours total:


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0 hours externship The approximate time required to complete this program is one week for day students.

REQUIRED TEXTBOOK

Certified Security Analyst Volume 9 EC-Council Official Courseware


EC-Council Certified Security Analyst (ECSA)


Instructor Guided Lab exercises (Primary) Lecture (Secondary)


15:1

PROGRAM OUTLINE

Day 1:

1. Security Analysis and Penetration Testing Methodologies 2. TCP/IP Packet Analysis 3. Pre-penetration Testing Steps

Day 2:

4. Information Gathering Methodology 5. Vulnerability Analysis 6. External Network Penetration Testing Methodology 7. Internal Network Penetration Testing Methodology

Day 3:

8. Firewall Penetration Testing Methodology 9. IDS Penetration Testing Methodology 10. Web Application Penetration Testing Methodology

Day 4:

11. SQL Penetration Testing Methodology 12. Database Penetration Testing Methodology 13. Wireless Network Penetration Testing Methodology

Day 5:

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14. Mobile Devices Penetration Testing Methodology 15. Cloud Penetration Testing Methodology 16. Report Writing and Post Test Actions

GRADING


Attendance: 50% Lab Assignments: 50%

In addition, you will be required to actually complete a penetration testing activity and submit a report to EC-Council before you will be allowed to attempt the ECSAV9 Exam.

EC-COUNCIL DISASTER RECOVERY PROFESSIONAL (EDRP)

PROGRAM DESCRIPTION

A disaster recovery plan (DRP) - sometimes referred to as a business continuity plan (BCP) or business process contingency plan (BPCP) - describes how an organization is to deal with potential disasters. Just as a disaster is an event that makes the continuation of normal functions impossible, a disaster recovery plan consists of the precautions taken so that the effects of a disaster will be minimized, and the organization will be able to either maintain or quickly resume mission-critical functions. Typically, disaster recovery planning involves an analysis of business processes and continuity needs; it may also include a significant focus on disaster prevention.

The EDRP program teaches you the methods in identifying vulnerabilities and how to implement appropriate countermeasures to prevent and mitigate failure risks for an organization. It also provides a foundation in disaster recovery principles, including preparation of a disaster recovery plan, assessment of risks in the enterprise, development of policies and procedures, and an understanding of the roles and relationships of various members of an organization, implementation of a plan, and recovering from a disaster.

This EDRP course takes an enterprise-wide approach to developing a disaster recovery plan. Students will learn how to create a secure network by putting policies and procedures in place, and how to restore a network in the event of a disaster.


Students will learn: The ability to plan, organize, and direct the testing of disaster response, recovery support, and

business recovery procedures.

TARGETED JOB ROLES

Junior Network Server Administrators

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Firewall Administrators Junior Security Testers Junior System Administrators Risk Assessment Professionals





PREREQUISITES


TUITION AND FEES



CLASS SCHEDULE


PROGRAM HOURS

40 hours total:


147

The approximate time required to complete this program is five days for day students and 10 evenings for evening students.

REQUIRED TEXTBOOK

Disaster Recovery Professional - Volume 1 EC-Council Official Courseware Include: 3 Books (Courseware and Lab Manual) and 1 Tools CD


EC-Council Disaster Recovery Professional 312-76


Lecture Hands-on Labs Overhead slides


15:1

PROGRAM OUTLINE

Day 1:

1. Introduction to Disaster Recovery and Business Continuity 2. Nature and Causes of Disasters 3. Emergency Management 4. Laws and Acts

Day 2:

5. Business Continuity Management 6. Disaster Recovery Planning Process 7. Risk Management 8. Facility Protection

Day 3:

9. Data Recovery 10. System Recovery 11. Backup and Recovery 12. Centralized and Decentralized System Recovery

Day 4:

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13. Windows Data Recovery Tools 14. Linux, Mac and Novell Netware Data Recovery Tools 15. Incident Response

Day 5:

16. Role of Public Services in Disaster 17. Organizations Providing Services during Disasters 18. Organizations Providing Disaster Recovery Solutions 19. Case Studies

GRADING


Attendance: 50% Participation: 50%

10775A: ADMINISTERING MICROSOFT SQL SERVER 2012 DATABASE

This course provides students with the knowledge and skills to maintain a Microsoft SQL Server 2012 database. The course focuses on teaching individuals how to use SQL Server 2012 product features and tools related to maintaining a database.

The primary audience for this course is individuals who administer and maintain SQL Server databases. These individuals perform database administration and maintenance as their primary area of responsibility, or work in environments where databases play a key role in their primary job. After completing this course, students will be able to:

Plan and install SQL Server. Describes the system databases, the physical structure of databases and the most common

configuration options related to them. Explain the concept of the transaction log and SQL Server recovery models and implement

different backup strategies available with SQL Server. Create SQL Server Backups. Restore SQL Server databases. Use the import/export wizards and explain how they relate to SSIS. Work with SQL Server security models, logins and users. Work with fixed server roles, user-defined server roles, fixed database roles and user-defined

database roles. Work with permissions and the assignment of permissions. Work with SQL Server Audit. Work with SQL Server Agent, jobs and job history. Implement SQL Server agent security, proxy accounts and credentials. Configure database mail, alerts and notifications. Create database maintenance plans. Work with SQL Profiler and SQL Trace stored procedures. Introduce DMVs and the configuration of data collection.

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Work with Central Management Servers and Multi-Server queries, Virtualization of SQL Server and Data-Tier Applications.

Troubleshoot SQL Server databases.

PREREQUITIES

10774A: Writing T-SQL Queries for Microsoft SQL Server 2012 - OR Basic knowledge of the Microsoft Windows operating system and its core functionality. Working knowledge of Transact-SQL. Working knowledge of relational databases. Some experience with database design.

LESSON PLAN

Module 1: Introduction to SQL Server 2012 and Its Toolset

Lesson 1: Introduction to the SQL Server Platform Lesson 2: Working with SQL Server Tools Lesson 3: Configuring SQL Server Services Lab 1: Introduction to SQL Server and Its Toolset

Module 2: Preparing Systems for SQL Server 2012

Lesson 1: Overview of SQL Server Architecture Lesson 2: Planning Server Resource Requirements Lesson 3: Pre-installation Testing for SQL Server Lab 2: Preparing Systems for SQL Server

Module 3: Installing and Configuring SQL Server 2012

Lesson 1: Preparing to Install SQL Server Lesson 2: Installing SQL Server Lesson 3: Upgrading and Automating Installation Lab 3: Installing and Configuring SQL Server

Module 4: Working with Databases

Lesson 1: Overview of SQL Server Databases Lesson 2: Working with Files and Filegroups Lesson 3: Moving Database Files Lab 4: Working with Databases

Module 5: Understanding SQL Server 2012 Recovery Models

Lesson 1: Backup Strategies Lesson 2: Understanding SQL Server Transaction Logging Lesson 3: Planning a SQL Server Backup Strategy Lab 5: Understanding SQL Server Recovery Models

Module 6: Backup of SQL Server 2012 Databases

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Lesson 1: Backing up Databases and Transaction Logs Lesson 2: Managing Database Backups Lesson 3: Working with Backup Options Lab 6: Backup of SQL Server Databases

Module 7: Restoring SQL Server 2012 Databases

Lesson 1: Understanding the Restore Process Lesson 2: Restoring Databases Lesson 3: Working with Point-in-time recovery Lesson 4: Restoring System Databases and Individual Files Lab 7: Restoring SQL Server 2012 Databases

Module 8: Importing and Exporting Data

Lesson 1: Transferring Data To/From SQL Server Lesson 2: Importing & Exporting Table Data Lesson 3: Inserting Data in Bulk Lab 8: Importing and Exporting Data

Module 9: Authenticating and Authorizing Users

Lesson 1: Authenticating Connections to SQL Server Lesson 2: Authorizing Logins to Access Databases Lesson 3: Authorization Across Servers 9 Lab 9: Authenticating and Authorizing Users

Module 10: Assigning Server and Database Roles

Lesson 1: Working with Server Roles Lesson 2: Working with Fixed Database Roles Lesson 3: Creating User-defined Database Roles Lab 10: Assigning Server and Database Roles

Module 11: Authorizing Users to Access Resources

Lesson 1: Authorizing User Access to Objects Lesson 2: Authorizing Users to Execute Code Lesson 3: Configuring Permissions at the Schema Level Lab 11: Authorizing Users to Access Resources

Module 12: Auditing SQL Server Environments

Lesson 1: Options for Auditing Data Access in SQL Lesson 2: Implementing SQL Server Audit Lesson 3: Managing SQL Server Audit Lab 12: Auditing SQL Server Environments

Module 13: Automating SQL Server 2012 Management

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Lesson 1: Automating SQL Server Management Lesson 2: Working with SQL Server Agent Lesson 3: Managing SQL Server Agent Jobs Lab 13: Automating SQL Server Management

Module 14: Configuring Security for SQL Server Agent

Lesson 1: Understanding SQL Server Agent Security Lesson 2: Configuring Credentials Lesson 3: Configuring Proxy Accounts Lab 14: Configuring Security for SQL Server Agent

Module 15: Monitoring SQL Server 2012 with Alerts and Notifications

Lesson 1: Configuration of Database Mail Lesson 2: Monitoring SQL Server Errors Lesson 3: Configuring Operators, Alerts and Notifications Lab 15: Monitoring SQL Agent Jobs with Alerts and Notifications

Module 16: Performing Ongoing Database Maintenance

Lesson 1: Ensuring Database Integrity Lesson 2: Maintaining Indexes Lesson 3: Automating Routine Database Maintenance Lab 16: Performing Ongoing Database Maintenance

Module 17: Tracing Access to SQL Server 2012

Lesson 1: Capturing Activity using SQL Server Profiler and Extended Events Profiler Lesson 2: Improving Performance with the Database Engine Tuning Advisor Lesson 3: Working with Tracing Options Lab 17: Tracing Access to SQL Server 2012

Module 18: Monitoring SQL Server 2012

Lesson 1: Monitoring Activity Lesson 2: Capturing and Managing Performance Data Lesson 3: Analyzing Collected Performance Data Lab 18: Monitoring SQL Server 2012

Module 19: Managing Multiple Servers

Lesson 1: Working with Multiple Servers Lesson 2: Virtualizing SQL Server Lesson 3: Deploying and Upgrading Data-tier Applications Lab 19: Managing Multiple Servers

Module 20: Troubleshooting Common SQL Server 2012 Administrative Issues

Lesson 1: SQL Server Troubleshooting Methodology

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Lesson 2: Resolving Service-related Issues Lesson 3: Resolving Login and Connectivity Issues Lesson 4: Resolving Concurrency Issues Lab 20: Troubleshooting Common Issues

10777A: IMPLEMENTING A DATA WAREHOUSE WITH SQL SERVER 2012

Data warehousing is a solution organizations use to centralize business data for reporting and analysis. This course focuses on teaching individuals how to create a data warehouse with SQL Server 2012, implement ETL with SQL Server Integration Services, and validate and cleanse data with SQL Server Data Quality Services and SQL Server Master Data Services. This course is intended for database professionals who need to fulfill a Business Intelligence Developer role. They will need to focus on hands-on work creating BI solutions including Data Warehouse implementation, ETL, and data cleansing. After completing this course, students will be able to:

Describe data warehouse concepts and architecture considerations. Select an appropriate hardware platform for a data warehouse. Design and implement a data warehouse. Implement Data Flow in an SSIS Package. Implement Control Flow in an SSIS Package. Debug and Troubleshoot SSIS packages. Implement an SSIS solution that supports incremental data warehouse loads and changing

data. Integrate cloud data into a data warehouse ecosystem infrastructure. Implement data cleansing by using Microsoft Data Quality Services. Implement Master Data Services to enforce data integrity. Extend SSIS with custom scripts and components. Deploy and Configure SSIS packages. Describe how information workers can consume data from the data warehouse

PREREQUISITES

10775A: Administering Microsoft SQL Server 2012 Database - OR At least 2 years’ experience of working with relational databases, including: Designing a normalized database. Creating tables and relationships. Querying with Transact-SQL. Some exposure to basic programming constructs (such as looping and branching). An awareness of key business priorities such as revenue, profitability, and financial accounting

is desirable.

LESSON PLAN

Module 1: Introduction to Data Warehousing

Lesson 1: Overview of Data Warehousing Lesson 2: Considerations for a Data Warehouse Solution Lab 1: Exploring a Data Warehousing Solution

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Module 2: Data Warehouse Hardware

Lesson 1: Considerations for Building a Data Warehouse Lesson 2: Data Warehouse Reference Architectures and Appliances

Module 3: Designing and Implementing a Data Warehouse

Lesson 1: Logical Design for a Data Warehouse Lesson 2: Physical Design for a Data Warehouse Lab 3: Implementing a Data Warehouse Schema

Module 4: Creating an ETL Solution with SSIS

Lesson 1: Introduction to ETL with SSIS Lesson 2: Exploring Source Data Lesson 3: Implementing Data Flow Lab 4: Implementing Data Flow in an SSIS Package

Module 5: Implementing Control Flow in an SSIS Package

Lesson 1: Introduction to Control Flow Lesson 2: Creating Dynamic Packages Lesson 3: Using Containers Lab 5A: Implementing Control Flow in an SSIS Package Lesson 4: Managing Consistency Lab 5B: Using Transactions and Checkpoints

Module 6: Debugging and Troubleshooting SSIS Packages

Lesson 1: Debugging an SSIS Package Lesson 2: Logging SSIS Package Events Lesson 3: Handling Errors in an SSIS Package Lab 6: Debugging and Troubleshooting an SSIS Package

Module 7: Implementing an Incremental ETL Process

Lesson 1: Introduction to Incremental ETL Lesson 2: Extracting Modified Data Lab 7A: Extracting Modified Data Lesson 3: Loading Modified Data Lab 7B: Loading Incremental Changes

Module 8: Incorporating Data from the Cloud into a Data Warehouse

Lesson 1: Overview of Cloud Data Sources Lesson 2: SQL Azure Lesson 3: The Windows Azure Marketplace DataMarket Lab: Using Cloud Data in a Data Warehouse Solution

Module 9: Enforcing Data Quality

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Lesson 1: Introduction to Data Quality Lesson 2: Using Data Quality Services to Cleanse Data Lab 9A: Cleansing Data Lesson 3: Using Data Quality Services to Match Data Lab 9B: Deduplicating Data

Module 10: Using Master Data Services

Lesson 1: Introduction to Master Data Services Lesson 2: Implementing a Master Data Services Model 1 Lesson 3: Managing Master Data Lesson 4: Creating a Master Data Hub Lab 10: Implementing Master Data Services

Module 11: Extending SQL Server Integration Services

Lesson 1: Using Custom Components in SSIS Lesson 2: Using Scripts in SSIS Lab 11: Using Custom Components and Scripts

Module 12: Deploying and Configuring SSIS Packages

Lesson 1: Overview of SSIS Deployment Lesson 2: Deploying SSIS Projects Lesson 3: Planning SSIS Package Execution Lab 12: Deploying and Configuring SSIS Packages 1

Module 13: Consuming Data in a Data Warehouse

Lesson 1: Introduction to Business Intelligence Lesson 2: Introduction to Reporting Lesson 3: Introduction to Data Analysis Lab 13: Using Business Intelligence Tools

SEMINARS

IINS – IMPLEMENTING CISCO IOS NETWORK SECURITY (IINS)

SEMINAR DESCRIPTION

Implementing Cisco IOS Network Security (IINS) is a five-day instructor-led course that focuses on the design, implementation, and monitoring of a comprehensive security policy, using Cisco IOS security features and technologies as examples. The course covers security controls of Cisco IOS devices as well as a functional introduction to the Cisco ASA adaptive security appliance. Using instructor-led discussion, lecture, and hands-on lab exercises, this course allows students to perform basic tasks to secure a small branch office network using Cisco IOS security features that are available through web-based GUIs (Cisco Configuration Professional) and the CLI on Cisco routers, switches, and ASA appliances.

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In order to be admitted to this seminar, individuals are required to possess:

Skills and knowledge equivalent to those learned in Interconnecting Cisco Networking Devices Part 1 (ICND1)

Working knowledge of the Windows operating system Working knowledge of Cisco IOS networking and concepts

SEMINAR OBJECTIVES


Describe the components of a comprehensive network security policy that can be used to counter threats against IT systems, within the context of a security policy life cycle

Develop and implement security countermeasures that are aimed at protecting network elements as part of the network infrastructure

Deploy and maintain threat control and containment technologies for perimeter security in small and midsize networks

Describe secure connectivity strategies and technologies using VPNs, as well as configure site-to-site and remote-access VPNs using Cisco IOS features



IINS Implementing Cisco IOS Network Security 40

SEMINAR TUITION

Cost $3,695

SEMINAR TEXTBOOK Implementing Cisco IOS Network Security (IINS 640-554) Foundation Learning Guide (2nd Edition) (Foundation Learning Guides) by Catherine Paquet Published: December 10, 2012 Cisco Press

SEMINAR OUTLINE

Lesson 1: Networking Security Fundamentals [8 Hours]

Topic 1A: Introducing Networking Security Concepts Topic 1B: Understanding Security Policies Using a Life-Cycle Approach Topic 1C: Building a Security Strategy for Borderless Networks

Lesson 2: Protecting the Network Infrastructure [8 Hours]

Topic 2A: Introducing Cisco Network Foundation Protection Topic 2B: Protecting the Network Infrastructure Using Cisco Configuration Professional

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Topic 2C: Securing the Management Plane on Cisco IOS Devices Topic 2D: Configuring AAA on Cisco IOS Devices Using Cisco Secure ACS Topic 2E: Securing the Data Plane on Cisco Catalyst Switches Topic 2F: Securing the Data Plane in IPv6 Environments

Lesson 3: Threat Control and Containment [12 Hours]

Topic 3A: Planning a Threat Control Strategy Topic 3B: Implementing Access Control Lists for Threat Mitigation Topic 3C: Understanding Firewall Fundamentals Topic 3D: Understanding Firewall Fundamentals Topic 3E: Configuring Basic Firewall Policies on Cisco ASA Appliances Topic 3F: Understanding IPS Fundamentals Topic 3G: Implementing Cisco IOS IPS

Lesson 4: Secure Connectivity [12 Hours]

Topic 4A: Understanding the Fundamentals of VPN Technologies Topic 4B: Introducing Public Key Infrastructure Topic 4C: Examining IPsec Fundamentals Topic 4D: Implementing Site-to-Site VPNs on Cisco IOS Routers Topic 4E: Implementing SSL VPNs Using Cisco ASA Appliances

IUWNE – IMPLEMENTING CISCO UNIFIED WIRELESS NETWORKING ESSENTIALS (IUWNE)

SEMINAR DESCRIPTION

Implementing Cisco Unified Wireless Networking Essentials (IUWNE) is a five-day instructor-led course that is designed to help students prepare for the CCNA© wireless certification, an associate-level certification specializing in the wireless field. The goal of the course is to provide students with information and practice activities to prepare them to help design, install, configure, monitor, and conduct basic troubleshooting tasks for a Cisco wireless LAN (WLAN) in small and medium-size business (SMB) and enterprise installations. This course provides entry-level information, and it does not specialize in any of the advanced features of the Cisco WLAN network solutions.



Interconnecting Cisco Networking Devices Part 1 (ICND1) Cisco CCENT©_ certification Understanding of Cisco lifecycle deployment Understanding of the Cisco Service-Oriented Network Architecture (SONA)

It is also recommended that learners considered for this training have a basic knowledge of the following:

Wireless standards (IEEE)

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Wireless regulator environment (FCC, European Telecommunications Standards Institute [ETSI], and so on)

Wireless certification organization (Wi-Fi Alliance)

SEMINAR OBJECTIVES


Describe the fundamentals of wireless networks Install a Cisco Unified Wireless Network Describe and configure a basic wireless client using either the default operating system or Cisco

Wireless LAN (WLAN) adapter configuration utilities Configure wireless security Manage the wireless network with Cisco WCS Maintain and troubleshoot a wireless network



IUWNE Implementing Cisco Unified Wireless Networking Essentials (IUWNE)

40

SEMINAR TUITION

Cost $3,695

SEMINAR TEXTBOOK Book: CCNA Wireless 640-722 Official Cert Guide (Certification Guide) Author: David Hucaby Publish Date: March 31, 2014 Publisher: Cisco Press

SEMINAR OUTLINE

Module 1: Wireless Fundamentals [8 Hours]

Lesson 1: Describing Wireless Networks and Topologies Lesson 2: Describing WLAN RF Principles Lesson 3: Describing RF Mathematics Lesson 4: Describing Antennas Lesson 5: Describing Spread Spectrum Technologies Lesson 6: Describing Wireless Regulation Bodies, Standards, and Certifications Lesson 7: Examining Wireless Media Access Lesson 8: Examining Non-802.11 Wireless Technologies and Their Impact on WLANs Lesson 9: Reviewing the Wireless Frame Journey: End to End Lesson 10: Identifying Design and Site-Survey Considerations

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Module 2: Basic Cisco WLAN Installation [8 Hours]

Lesson 1: Understanding Cisco Unified Wireless Network Basic Architecture Lesson 2: Configuring a Controller Lesson 3: Discovering and Associating with a Controller Lesson 4: Describing Access Point Operational Modes Lesson 5: Roaming Lesson 6: Managing the Network from the Controller Lesson 7: Configuring and Migrating Standalone Access Points

Module 3: Wireless Clients [4 Hours]

Lesson 1: Using Default Configuration Tools Lesson 2: Configuring the Cisco AnyConnect Secure Mobility Client Lesson 3: Understanding the Cisco Compatible Extensions Program

Module 4: WLAN Security [8 Hours]

Lesson 1: Describing WLAN Security Components Lesson 2: Establishing IEEE 802.11 Security Lesson 3: Centralizing WLAN Authentication: Lesson 4: Describing EAP Authentications Lesson 5: Managing Authentication and Encryption Through WPA and WPA2 Lesson 6: Configuring Wireless Security on Controllers and Clients

Module 5: Cisco WCS Basics [8 Hours]

Lesson 1: Introducing Cisco WCS and Cisco WCS Navigator Lesson 2: Navigating the Cisco WCS Interface Lesson 3: Working with Controllers from Cisco WCS Lesson 4: Working with Preconfigured Maps Lesson 5: Monitoring the Network with Cisco WCS Lesson 6: Working with Cisco CleanAir in Cisco WCS

Module 6: WLAN Maintenance and Troubleshooting [4 Hours]

Lesson 1: Maintaining the System Lesson 2: Troubleshooting a Wireless Network

ICOMM – INTRODUCING CISCO VOICE AND UNIFIED COMMUNICATIONS ADMINISTRATION

SEMINAR DESCRIPTION

Introducing Cisco Voice and Unified Communications Administration (ICOMM) teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity

159

Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.

This seminar introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence..



Working knowledge of converged voice and data networks Basic knowledge of Cisco IOS gateways Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection Knowledge gained from attending prerequisite authorized Cisco courses: ICND 1 & 2

SEMINAR OBJECTIVES


Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows

Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence

Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications



ICOMM Introducing Cisco Voice and Unified Communications Administration

40

SEMINAR TUITION

Cost $3,695

SEMINAR TEXTBOOK Book: CCNA Voice 640-461 Official Cert Guide Authors: Jeremy Cioara, Michael Valentine

160

Publish Date: Sep 9, 2011 Publisher: Cisco Press

SEMINAR OUTLINE

Lesson 1: Overview of Cisco Unified Communications Solutions [4 Hours]

Topic 1A: Understanding the Components of Cisco Unified Communications Solutions Topic 1B: Understanding the Characteristics of Cisco Unified Communications Solutions

Lesson 2: Overview of Administrator and End-User Interfaces [4 Hours]

Topic 2A: Understanding Administrator Interfaces Topic 2B: Understanding End-User Interfaces

Lesson 3: Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express [6 Hours]

Topic 3A: Understanding Call Flows and Call Legs Topic 3B: Understanding the Configuration Components Impacting Call Flows in Cisco

Unified Communications Manager Topic 3C: Understanding the Configuration Components Impacting Call Flows in Cisco

Unified Communications Manager Express

Lesson 4: Endpoint and End User Administration [6 Hours]

Topic 4A: Understanding Endpoint Characteristics and Configuration Requirements Topic 4B: Understanding Endpoint Implementation Options Topic 4C: Understanding End-User Characteristics and Configuration Requirements Topic 4D: Understanding End-User Implementation Options

Lesson 5: Enablement of End User Telephony and Mobility Features [6 Hours]

Topic 5A: Understanding Telephony Features Topic 5B: Enabling Telephony Features Topic 5C: Understanding Mobility Features Topic 5D: Enabling Mobility Features

Lesson 6: Enablement of Cisco Unity Connection and Cisco Unified Presence [8 Hours]

Topic 6A: Understanding Cisco Unity Connection Topic 6B: Understanding End User and Voice Mailbox Characteristics and Configuration

Requirements Topic 6C: Understanding End User and Voice Mailbox Implementation Options Topic 6D: Understanding Cisco Unified Presence Topic 6E: Enabling Cisco Unified Presence

Lesson 7: Cisco Unified Communications Solutions Maintenance [6 Hours]

Topic 7A: Providing End-User Support Topic 7B: Understanding Cisco Unified Communications Manager Reports

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Topic 7C: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports

Topic 7D: Monitoring the System with Cisco Unified Real-Time Monitoring Tool Topic 7E: Monitoring Voice Mail in Cisco Unity Connection Topic 7F: Understanding the Disaster Recovery System

CPTE – CERTIFIED PENETRATION TESTING ENGINEER

SEMINAR DESCRIPTION

The Certified Penetration Testing Engineer seminar trains students on the 5 key elements of penetration testing: information gathering, scanning, enumeration, exploitation and reporting. Ethical hacking is the art of using these penetration testing techniques to identify and repair the latest vulnerabilities in a system to make sure it is secure. Malicious hackers use these same techniques to find the same vulnerabilities except they exploit the vulnerabilities giving them access to the business network. Once inside, hackers can access private information, such as usernames, passwords, credit card numbers, and social security numbers of clients and employees. It’s very likely this data will be held for ransom or sold off on a black market. Hackers are constantly looking for new companies they can exploit; when they come across yours, will they be able to gain access? Certified Penetration Testing Engineers are the solution to prevent this from happening to businesses they serve.

During this seminar, students will spend about 20 hours getting real-world penetration testing experience. They'll know what they are learning and they'll know how to use it after course. Our instructors will also provide real life examples of when to use the techniques that are being taught. There is no better way to learn the art of penetration testing.

This seminar also enhances the business skills needed to identify protection opportunities, justify testing activities and optimize security controls appropriate to the business needs in order to reduce business risk.


The CPTE is a seminar on penetration testing designed for those who already have a basic understanding of cyber security. We recommend an understanding of how computers are networked and how they interact with the internet (TCP/IP). Prerequisites for this seminar are:

A minimum of 12 months experience in networking technologies Sound knowledge of TCP/IP Knowledge of Microsoft packages Network+ or Security+ Basic Knowledge of Linux is essential

TARGET AUDIENCE

Ethical Hackers Security Consultants System Administrators

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Chief Security Officers

SEMINAR OBJECTIVES


Have knowledge to perform penetration test Have knowledge to accurately report on their findings from examinations.



CPTE Certified Penetration Testing Engineer 40

SEMINAR TUITION

Cost $3,695

SEMINAR TEXTBOOK Book: Certified Penetration Testing Engineer CPTE Course Kit Publisher: Mile 2

SEMINAR OUTLINE

Module 1: Course Introduction [2 Hour]

Module 2: Logistics of Penetration Testing [2 Hours]

Module 3: Linux Fundamentals [2 Hours]

Module 3: Information Gathering [2 Hour]

Module 4: Detecting Live System [2 Hours]

Module 5: Enumeration [2 Hours]

Module 6: Vulnerability Assessments [2 Hour]

Module 7: Malware Goes Undercover [4 Hours]

Module 8: Windows Hacking [2 Hours]

Module 9: Hacking UNIX/Linux [2 Hours]

Module 10: Advanced Exploitation Techniques [2 Hours]

Module 11: Pen Testing Wireless Networks [4 Hours]

Module 12: Networks, Sniffing, IDS [4 Hours]

Module 13: Injecting the Database [2 Hour]

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Module 14: Attacking Web Technologies [4 Hours]

Module 15: Project Documentation [2 Hours]

Appendices

A1: Understanding Penetration Testing

A2: Financial Sector Regulations

A3: Access Controls

A4: Protocols

A5: Cryptography

A6: Economics and Law

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20413 – DESIGNING AND IMPLEMENTING A SERVER INFRASTRUCTURE

SEMINAR DESCRIPTION

This 5-day instructor-led seminar provides you with the skills and knowledge needed to plan, design, and deploy a physical and logical Windows Server 2012 Active Directory Domain Services (AD DS) infrastructure. The seminar also provides the skills to perform name resolution, application integration, and optimization of automate remediation and maintenance of network services.


Before attending this seminar, students must have:

A good understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) fundamentals and networking concepts.

A good working knowledge of both Windows Server 2012 and Active Directory® Domain Services (AD DS). For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership.

A good understanding of both scripts and batch files. A solid understanding of security concepts, such as authentication and authorization. Familiarity with deployment, packaging, and imaging tools. Ability to work in a team/virtual team. Ability to produce good documentation and have the appropriate communication skills to

create proposals and make budget recommendations. Knowledge equivalent to Windows 2012 MCSA

SEMINAR OBJECTIVES


Implement server upgrade and migration. Design an automated server installation strategy. Plan and implement a server deployment infrastructure. Plan and implement file and storage services. Design and implement a Dynamic Host Configuration Protocol (DHCP) solution. Design a name resolution solution strategy. Design and manage an IP address management solution. Design a VPN solution. Design a DirectAccess solution. Implement a scalable remote access solution. Design a network protection solution. Implement a network protection solution. Design a forest and domain infrastructure. Implement a forest and domain infrastructure. Design a Group Policy strategy. Design an Active Directory permission model. Design an Active Directory sites topology. Design a domain controller strategy.

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Design and implement a branch office infrastructure.



20413 Designing and Implementing a Server Infrastructure

40

SEMINAR TUITION

Cost $2,995

SEMINAR TEXTBOOK Book: Designing and Implementing a Server Infrastructure Publisher: Microsoft Product Number: 20413C Part Number: X19-30968 Released: 4/2014

SEMINAR OUTLINE

Module 1: Planning Server Upgrade and Migration [2 Hours]

Considerations for Upgrades and Migrations Creating a Server Upgrade and Migration Plan Planning for Virtualization

Module 2: Planning and Implementing a Server Deployment Strategy [4 Hours]

Selecting an Appropriate Server Deployment Strategy Implementing an Automated Deployment Strategy

Module 3: Planning and Deploying Servers Using Virtual Machine Manager [3 Hours]

System Center 2012 R2 Virtual Machine Manager Overview Implementing a Virtual Machine Manager Library and Profiles Planning and Deploying Virtual Machine Manager Services

Module 4: Designing and Maintaining an IP Configuration and Address Management Solution [4 Hours]

Designing DHCP Servers Planning DHCP Scopes Designing an IPAM Provisioning Strategy Managing Servers and Address Spaces by Using IPAM

Module 5: Designing and Implementing Name Resolution [4 Hours]

Designing a DNS Server Implementation Strategy

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Designing the DNS Namespace Designing DNS Zones Designing DNS Zone Replication and Delegation Optimizing DNS Servers Designing DNS for High Availability and Security

Module 6: Designing and Implementing an Active Directory Domain Services Forest and Domain Infrastructure [4 Hours]

Designing an Active Directory Forest Designing and Implementing Active Directory Forest Trusts Designing Active Directory Integration with Windows Azure Active Directory Designing and Implementing Active Directory Domains Designing DNS Namespaces in Active Directory Environments Designing Active Directory Domain Trusts

Module 7: Designing and Implementing an AD DS Organizational Unit Infrastructure [3 Hours]

Planning the Active Directory Administrative Tasks Delegation Model Designing an OU Structure Designing and Implementing an AD DS Group Strategy

Module 8: Designing and Implementing a Group Policy Object Strategy [4 Hours]

Collecting the Information Required for a GPO Design Designing and Implementing GPOs Designing GPO Processing Planning Group Policy Management

Module 9: Designing and Implementing an AD DS Physical Topology [2 hours]

Designing and Implementing Active Directory Sites Designing Active Directory Replication Designing the Placement of Domain Controllers Virtualization Considerations for Domain Controllers Designing Highly Available Domain Controllers

Module 10: Planning and Implementing Storage and File Services [2 Hours]

Planning and Implementing iSCSI SANs Planning and Implementing Storage Spaces Optimizing File Services for Branch Offices

Module 11: Designing and Implementing Network Protection [4 Hours}

Overview of Network Security Design Designing and Implementing a Windows Firewall Strategy Designing and Implementing a NAP Infrastructure

Module 12: Designing and Implementing Remote Access Services [4 Hours]

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Planning and Implementing DirectAccess Planning and Implementing VPN Planning and Implementing Web Application Proxy Planning a Complex Remote Access Infrastructure

20414 – IMPLEMENTING AN ADVANCED SERVER INFRASTRUCTURE

SEMINAR DESCRIPTION

This seminar covers the knowledge and skills to plan and implement a highly available, secure infrastructure with focus on Active Directory Federation Service (AD FS), public key infrastructure (PKI), and Active Directory Rights Management Services (AD RMS). You will also learn the skills needed to plan and deploy virtual machines including self-service and automation of virtual machine deployments as well as planning and implementing a monitoring strategy that includes Microsoft System Center 2012 R2-Operations Manager.



An understanding of TCP/IP and networking concepts. An understanding of Windows Server 2012 and AD DS, including planning, designing and

deploying. An understanding of scripts and batch files. An understanding of security concepts such as authentication and authorization. An understanding of deployment, packaging, and imaging tools. Experience working in a team or a virtual team

SEMINAR OBJECTIVES


Describe an enterprise data center. Plan and implement a server virtualization strategy using System Center 2012. Plan and implement the network and storage infrastructure required to deploy a virtualized

server infrastructure. Plan and deploy virtual machines on Windows Hyper-V. Plan and implement a virtualization administration solution by using System Center 2012. Plan and implement a server monitoring strategy using the Windows Server 2012 tools and

using Microsoft System Center 2012 - Operations Manager. Plan and implement an application and a file services infrastructure that is highly available. Plan and implement a highly available server infrastructure by using the failover clustering

features in Windows Server 2012. Plan and implement a business continuity strategy in a Windows Server 2012 environment. Plan and implement a PKI deployment, and plan and implement a certificate management

solution. Plan and implement an AD FS server deployment and claims aware application access.

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Plan and implement Dynamic Access Control, Workplace Join and Work Folders. Plan and implement an AD RMS deployment, plan and manage AD RMS templates and

access, and plan and implement external access to AD RMS services.



20414 Implementing an Advanced Server Infrastructure

40

SEMINAR TUITION

Cost $2,995

SEMINAR TEXTBOOK Book: Implementing an Advanced Server Infrastructure Publisher: Microsoft Product Number: 20414C Part Number: X19-30977 Released: 4/2014

SEMINAR OUTLINE

Module 1: Overview of Management in an Enterprise Data Center [2 Hours]

Overview of the Enterprise Data Center Overview of the Microsoft System Center 2012 R2 Components

Module 2: Planning and Implementing a Server Virtualization Strategy [2 Hours]

Planning a VMM Deployment Planning and Implementing a Server Virtualization Host Environment

Module 3: Planning and Implementing Networks and Storage for Virtualization [3 Hours]

Planning a Storage Infrastructure for Virtualization Implementing a Storage Infrastructure for Virtualization Planning and Implementing a Network Infrastructure for Virtualization Planning and Implementing Network Virtualization

Module 4: Planning and Deploying Virtual Machines [3 Hours]

Planning a Virtual Machine Configuration Preparing for Virtual Machine Deployments with VMM Deploying Virtual Machines Planning and Implementing Hyper-V Replica

Module 5: Planning and Implementing a Virtualization Administration Solution [4 Hours]

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Planning and Implementing Automation with System Center 2012 Planning and Implementing System Center 2012 Administration Planning and Implementing Self-Service Options in System Center 2012 Planning and Implementing Updates in a Server Virtualization Infrastructure

Module 6: Planning and Implementing a Server Monitoring Strategy [3 Hours]

Planning Monitoring in Windows Server 2012 Overview of Operations Manager Planning and Configuring Monitoring Components Configuring Integration with VMM

Module 7: Planning and Implementing High Availability for File Services and Applications [3 Hours]

Planning and Implementing Storage Spaces Planning and Implementing a DFS Planning and Implementing NLB

Module 8: Planning and Implementing a High Availability Infrastructure Using Failover Clustering [4 Hours]

Planning an Infrastructure for Failover Clustering Implementing Failover Clustering Planning and Implementing Updates for Failover Clusters Integrating Failover Clustering with Server Virtualization Planning a Multisite Failover Cluster

Module 9: Planning and Implementing a Business Continuity Strategy [4 Hours]

Overview of Business Continuity Planning Planning and Implementing Backup Strategies Planning and Implementing Recovery Planning and Implementing Backup and Recovery of Virtual Machines

Module 10: Planning and Implementing an Public Key Infrastructure [4 Hours]

Planning and Implementing Deployment of a Certification Authority Planning and Implementing Certificate Templates Planning and Implementing Certificate Distribution and Revocation Planning and Implementing Key Archival and Recovery

Module 11: Planning and Implementing an Identity Federation Infrastructure [4 Hours]

Planning and Implementing an AD FS Server Infrastructure Planning and Implementing AD FS Claim Providers and Relying Parties Planning and Implementing AD FS Claims and Claim Rules Planning and Implementing Web Application Proxy

Module 12: Planning and Implementing Data Access for Users and Devices [2 Hours]

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Planning and Implementing DAC Planning Workplace Join Planning Work Folders

Module 13: Planning and Implementing an Information Rights Management Infrastructure [2 Hours]

AD RMS Overview Planning and Implementing an AD RMS Cluster Planning and Implementing AD RMS Templates and Policies Planning and Implementing External Access to AD RMS Services Planning and Implementing AD RMS Integration with Dynamic Access Control

ITIL – ITIL FOUNDATIONS

SEMINAR DESCRIPTION

Based on the ITIL best practice service lifecycle approach, this course provides IT managers, practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes, and functions that enables successful IT Service Management (ITSM) provision. The course intent is to provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework and how best practices can be adopted and adapted within an organization. It also prepares students for the ITIL Foundation Certificate Examination. This is for IT project managers and practitioners involved in the strategy, design, implementation and on-going delivery of business-used IT services and for anyone who requires an insight into Service Management best practice.


The ITIL Foundation level is an entry level qualification which offers a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

WHO SHOULD ATTEND

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions

SEMINAR OBJECTIVES

Upon completion of the 3-Day ITIL Foundations training, participants will understand:

Key concepts of ITIL Important principles for improving IT operations and project success Vital processes and functions

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Practical guidance for applying ITIL to everyday IT project situations How to align with business, control costs, and improve IT service quality Strategies to balance IT resources.

SEMINAR PREREQUISITES

There are no prerequisites for this course



ITIL ITIL Foundations 40

SEMINAR TUITION

Cost $1,995

SEMINAR TEXTBOOK ITIL Foundation with Case Study 2011 Edition v7.00 SKU: QWR001S Released: August 19, 2011

SEMINAR OUTLINE

Module 1: Introduction [2 Hours]


Module 2: Service Strategy [6 Hours]


Module 3: Service Design [4 Hours]

Purpose, goal, objectives & Scope Service Design processes

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The 4 P's Service Design aspects Service Catalog Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Service Portfolio Information Security Management Supplier management Design Coordination

Module 4: Service Transition [4 Hours]


Module 5: Service Operation [4 Hours]


Module 6: Continual Service Improvement [4 Hours]


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LQ975: INTRODUCTION TO PROGRAMMING

SEMINAR DESCRIPTION

This seminar teaches the basics of computer programming through the use of Microsoft Visual Studio 2013 and either the Visual C# or Visual Basic programming languages. The seminar assumes no prior programming experience. The focus is on core programming concepts such as computer storage, data types, decision structures, and repetition by using loops. The seminar also covers an introduction to object-oriented programming covering classes, encapsulation, inheritance, and polymorphism. Coverage is also included around exception handling, application security, performance, and memory management.

WHO SHOULD ATTEND

This seminar is intended for anyone who is new to software development and wants, or needs, to gain an understanding of programming fundamentals and object-oriented programming concepts. They might want to gain an understanding of the core programming fundamentals before moving on to more advanced courses.

SEMINAR OBJECTIVES

After completing this seminar, students will be able to:

Explain core programming fundamentals such as computer storage and processing. Explain computer number systems such as binary. Create and use variables and constants in programs. Explain how to create and use functions in a program. Create and use decisions structures in a computer program. Create and use repetition (loops) in a computer program. Explain pseudocode and its role in programming. Explain the basic computer data structures such as arrays, lists, stacks, and queues. Implement object-oriented programming concepts. Create and use classes in a computer program. Implement encapsulation, inheritance, and polymorphism. Describe the base class library (BCL) in the .NET Framework. Explain the application security concepts. Implement simple I/O in a computer program. Identify application errors and explain how to debug an application and handle errors.

Identify the performance considerations for applications.



Ability to use computers to start programs, open and save files, navigate application menus and interfaces

Ability to understand logical concepts such as comparisons Understand number theory

174

Ability to create, understand, and follow structured directions or step-by-step procedures Ability to understand and apply abstract concepts to concrete examples.



LQ975 Introduction to Programming 40

SEMINAR TUITION

Cost $2,845

SEMINAR TEXTBOOK

Microsoft Press Publish Date: July, 2014 Product Number: 10975A Part Number: X19-32460

SEMINAR OUTLINE

Day 1

Lesson 1: Introduction to Core Programming Concepts

Computer Data Storage and Processing Application Types Application Life-Cycle Code Compilation

Lesson 2: Core Programming Language Concepts

Syntax Data Types Variables and Constants

Day 2

Lesson 3: Program Flow

Introduction to Structured Programming Concepts Introduction to Branching Using Functions Using Decision Structures Introducing Repetition

Lesson 4: Algorithms and Data Structures

Understand How to Write Pseudo Code Algorithm Examples

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Introduction to Data Structures

Lesson 5: Error Handling and Debugging

Introduction to Program Errors Introduction to Structured Error Handling Introduction to Debugging in Visual Studio

Day 3

Lesson 6: Introduction to Object-Oriented Programming

Introduction to Complex Structures Introduction to Structs Introduction to Classes Introducing Encapsulation

Day 4

Lesson 7: More Object-Oriented Programming

Introduction to Inheritance Introduction to Polymorphism Introduction to the .NET Framework and the Base Class Library

Lesson 8: Introduction to Application Security

Authentication and Authorization Code Permissions on Computers Introducing Code Signing

Day 5

Lesson 9: Core I/O Programming

Using Console I/O Using File I/O

Lesson 10: Application Performance and Memory Management

Value Types vs Reference Types Converting Types The Garbage Collector

176

LQ480: PROGRAMMING IN HTML5 WITH JAVASCRIPT AND CSS3

SEMINAR DESCRIPTION

This seminar provides an introduction to HTML5, CSS3, and JavaScript. This course helps students gain basic HTML5/CSS3/JavaScript programming skills. This seminar is an entry point into both the Web application and Windows Store apps training paths. The course focuses on using HTML5/CSS3/JavaScript to implement programming logic, define and use variables, perform looping and branching, develop user interfaces, capture and validate user input, store data, and create well-structured application.

WHO SHOULD ATTEND

This seminar is intended for professional developers who have 6-12 months of programming experience and who are interested in developing applications using HTML5 with JavaScript and CSS3 (either Windows Store apps for Windows 8 or web applications).

SEMINAR OBJECTIVES

After completing this seminar, students will be able to:

Explain how to use Visual Studio to create and run a Web application. Describe the new features of HTML5, and create and style HTML5 pages. Add interactivity to an HTML5 page by using JavaScript. Create HTML5 forms by using different input types, and validate user input by using HTML5

attributes and JavaScript code. Send and receive data to and from a remote data source by using XMLHTTPRequest objects

and jQuery AJAX operations. Style HTML5 pages by using CSS3. Create well-structured and easily-maintainable JavaScript code. Use common HTML5 APIs in interactive Web applications. Create Web applications that support offline operations. Create HTML5 Web pages that can adapt to different devices and form factors. Add advanced graphics to an HTML5 page by using Canvas elements, and by using and

Scalable Vector Graphics. Enhance the user experience by adding animations to an HTML5 page. Use Web Sockets to send and receive data between a Web application and a server.

Improve the responsiveness of a Web application that performs long-running operations by using Web Worker processes.


In addition to their professional experience, students who attend this training should have a combination of practical and conceptual knowledge related to HTML5 programming.


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LQ-480 Programing in HTML5 with Javascript and CSS3

40

SEMINAR TUITION

Cost $2,995

SEMINAR TEXTBOOK

Microsoft Press Content Developer: John Sharp Technical Reviewer: Carsten Thomsen Publish Date: 2013 Part Number: 20480B

SEMINAR OUTLINE

Day 1

Lesson 1: Overview of HTML and CSS

Overview of HTML Overview of CSS Creating a Web Application by Using Visual Studio 2012

Lesson 2: Creating and Styling HTML Pages

Creating an HTML5 Page Styling an HTML5 Page

Lesson 3: Introduction to JavaScript

Overview of JavaScript Syntax Programming the HTML DOM with JavaScript Introduction to jQuery

Day 2

Lesson 4: Creating Forms to Collect and Validate User Input

Overview of Forms and Input Types Validating User Input by Using HTML5 Attributes Validating User Input by Using JavaScript

Lesson 5: Communicating with a Remote Data Source

Sending and Receiving Data by Using XML, HTTP, Request Sending and Receiving Data by Using jQuery AJAX operations

Lesson 6: Styling HTML5 by Using CSS3

Styling Text Styling Block Elements

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CSS3 Selectors Enhancing Graphical Effects by Using CSS3

Day 3

Lesson 7: Creating Objects and Methods by Using JavaScript

Writing Well-Structured JavaScript Creating Custom Objects Extending Objects

Lesson 8: Creating Interactive Pages by Using HTML5 APIs

Interacting with Files Incorporating Multimedia Reacting to Browser Location and Context Debugging and Profiling a Web Application

Lesson 9: Adding Offline Support to Web Applications

Reading and Writing Data Locally Adding Offline Support by Using the Application Cache

Day 4

Lesson 10: Implementing an Adaptive User Interface

Supporting Multiple Form Factors Creating an Adaptive User Interface

Lesson 11: Creating Advanced Graphics

Creating Interactive Graphics by Using Scalable Vector Graphics Programmatically Drawing Graphics by Using a Canvas

Lesson 12: Animating the User Interface

Applying CSS Transitions Transforming Elements Applying CSS Key-frame Animations

Day 5

Lesson 13: Implementing Real-time Communication by Using Web Sockets

Introduction to Web Sockets Sending and Receiving Data by Using Web Sockets

Lesson 14: Creating a Web Worker Process

Introduction to Web Workers Performing Asynchronous Processing by Using a Web Worker

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LQ483: PROGRAMMING IN C#

SEMINAR DESCRIPTION

This seminar teaches developers the programming skills that are required to create Windows applications using the C# language. You will review the basics of C# program structure, language syntax, and implementation details, and then consolidate your knowledge as you build an application that incorporates several features of the .NET Framework 4.5.

WHO SHOULD ATTEND

This course is intended for experienced developers who already have programming experience in C, C++, JavaScript, Objective-C, Microsoft Visual Basic, or Java and understand the concepts of object-oriented programming. This course is not designed for students who are new to programming; it is targeted at professional developers with at least one month of experience programming in an object-oriented environment.

SEMINAR OBJECTIVES


Describe the core syntax and features of C#. Create and call methods, catch and handle exceptions, and describe the monitoring

requirements of large-scale applications. Implement the basic structure and essential elements of a typical desktop application. Create classes, define and implement interfaces, and create and use generic collections. Use inheritance to create a class hierarchy and extend a .NET Framework class. Read and write data by using file input/output and streams, and serialize and deserialize data

in different formats. Create and use an entity data model for accessing a database and use LINQ to query data. Use the types in the System.Net namespace and WCF Data Services to access and query

remote data. Build a graphical user interface by using XAML. Improve the throughput and response time of applications. Integrate unmanaged libraries and dynamic components into a C# application. Examine the metadata of types by using reflection, create and use custom attributes, generate

code at runtime, and manage assembly versions. Encrypt and decrypt data by using symmetric and asymmetric encryption.


Developers attending this seminar should already have gained some limited experience using C# to complete basic programming tasks.



LQ-483 Programming in C# 40

180

SEMINAR TUITION

Cost $2,995

SEMINAR TEXTBOOK

Microsoft Press Content Developer: Lin Joyner Technical Reviewer: Carsten Thomsen Publish Date: 2012 Part Number: 20483B

SEMINAR OUTLINE

Day 1

Review of C# Syntax

Overview of Writing Applications using C# Datatypes, Operators, and Expressions C# Programming Language Constructs

Creating Methods, Handling Exceptions, and Monitoring Applications

Creating and Invoking Methods Creating Overloaded Methods and Using Optional and Output Parameters Handling Exceptions Monitoring Applications

Day 2

Developing the Code for a Graphical Application

Implementing Structs and Enums Organizing Data into Collections Handling Events

Creating Classes and Implementing Type-safe Collections

Creating Classes Defining and Implementing Interfaces Implementing Type-safe Collections

Creating a Class Hierarchy by Using Inheritance

Creating Class Hierarchies Extending .NET Framework Classes Creating Generic Types

Day 3

Reading and Writing Local Data

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Reading and Writing Files Serializing and Deserializing Data Performing I/O Using Streams

Accessing a Database

Creating and Using Entity Data Models Querying Data by Using LINQ Updating Data by Using LINQ

Accessing Remote Data

Accessing Data Across the Web Accessing Data in the Cloud

Day 4

Designing the User Interface for a Graphical Application

Using XAML to Design a User Interface Binding Controls to Data Styling a User Interface

Improving Application Performance and Responsiveness

Implementing Multitasking by using Tasks and Lambda Expressions Performing Operations Asynchronously Synchronizing Concurrent Access to Data

Day 5

Integrating with Unmanaged Code

Creating and Using Dynamic Objects Managing the Lifetime of Objects and Controlling Unmanaged Resources

Creating Reusable Types and Assemblies

Examining Object Metadata Creating and Using Custom Attributes Generating Managed Code Versioning, Signing and Deploying Assemblies

Encrypting and Decrypting Data

Implementing Symmetric Encryption

Implementing Asymmetric Encryption

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CISM – CERTIFIED INFORMATION SECURITY MANAGER

SEMINAR DESCRIPTION

This course will prepare students to pass the CISM exam. Students will learn to establish processes to ensure that information security measures align with established business needs. The intended audience for this course is information security and IT professionals, such as network administrators and engineers, IT managers, and IT auditors, and other individuals who want to learn more about information security, who are interested in learning in-depth information about information security management, who are looking for career advancement in IT security, or who are interested in earning the CISM certification.


To ensure success, we recommend that students taking this course should have professional experience in information security in at least one of the following areas:

Information security governance Information risk management Information security program development Information security program management Incident management and response

SEMINAR OBJECTIVES


establish and maintain a framework to provide assurance that information security strategies are aligned with business objectives and consistent with applicable laws and regulations.

identify and manage information security risks to achieve business objectives. create a program to implement the information security strategy. implement an information security program. oversee and direct information security activities to execute the information security program. plan, develop, and manage capabilities to detect, respond to, and recover from information

security incidents.



CISM Certified Information Security Manager 40

SEMINAR TUITION

Cost $3,395

SEMINAR TEXTBOOK Certified Information Security Manager (CISM) Certification Author: Logical Operations

183

Publisher: Logical Operations Publish Date: 2015

SEMINAR OUTLINE

DAY 1:

Lesson 1: Information Security Governance Develop an Information Security Strategy Align Information Security Strategy with Corporate Governance Identify Legal and Regulatory Requirements Justify Investment in Information Security Identify Drivers Affecting the Organization Obtain Senior Management Commitment to Information Security Define Roles and Responsibilities for Information Security Establish Reporting and Communication Channels

Day 2:

Lesson 2: Information Risk Management Implement an Information Risk Assessment Process Determine Information Asset Classification and Ownership Conduct Ongoing Threat and Vulnerability Evaluations Conduct Periodic BIAs Identify and Evaluate Risk Mitigation Strategies Integrate Risk Management into Business Life Cycle Processes Report Changes in Information Risk

Day 3:

Lesson 3: Information Security Program Development Develop Plans to Implement an Information Security Strategy Security Technologies and Controls Specify Information Security Program Activities Coordinate Information Security Programs with Business Assurance Functions Identify Resources Needed for Information Security Program Implementation Develop Information Security Architectures Develop Information Security Policies Develop Information Security Awareness, Training, and Education Programs Develop Supporting Documentation for Information Security Policies

Day 4:

Lesson 4: Information Security Program Implementation Integrate Information Security Requirements into Organizational Processes Integrate Information Security Controls into Contracts Create Information Security Program Evaluation Metrics

Lesson 5: Information Security Program Management

184

Manage Information Security Program Resources Enforce Policy and Standards Compliance Enforce Contractual Information Security Controls Enforce Information Security During Systems Development Maintain Information Security Within an Organization Provide Information Security Advice and Guidance Provide Information Security Awareness and Training Analyze the Effectiveness of Information Security Controls Resolve Noncompliance Issues

Day 5:

Lesson 6: Incident Management and Response Develop an Information Security Incident Response Plan Establish an Escalation Process Develop a Communication Process Integrate an IRP Develop IRTs Test an IRP Manage Responses to Information Security Incidents Perform an Information Security Incident Investigation Conduct Post-Incident Reviews

Appendix A: ISACA® CISM® Certification Process

CISSP – CERTIFIED INFORMATION SYSTEMS SECURITY PROFESSIONAL

SEMINAR DESCRIPTION

This seminar is for individuals who plan to build a career in information security - one of today's most visible professions. The CISSP® is for IS security professionals who develop policies and procedures in information security.

The CISSP was the first credential in the field of information security, accredited by the ANSI (American National Standards Institute) to ISO (International Organization for Standardization) Standard 17024:2003.

The CISSP program demonstrates competence in the ten domains of the (ISC)2® CISSP CBK® and acknowledges the years of experience attained. The ten domains are as follows:

Access Control Application Development Security Business Continuity and Disaster Recovery Planning Cryptography Information Security Governance and Risk Management Legal, Regulations, Investigations and Compliance Operations Security Physical (Environmental) Security

185

Security Architecture and Design Telecommunications and Network Security

The CISSP credential is ideal for mid- and senior-level managers who are working toward or have already attained positions as CISOs, CSOs or Senior Security Engineers.



Five years of direct professional work experience in one or more fields related to the 10 CBK security domains, or a college degree and four years of experience

CompTIA Security+

SEMINAR OBJECTIVES


Analyze information systems access control. Analyze security architecture and design. Analyze network security systems and telecommunications. Analyze information security management goals. Analyze information security classification and program development. Analyze risk management criteria and ethical codes of conduct. Analyze software development security. Analyze cryptography characteristics and elements. Analyze physical security. Analyze operations security. Apply Business Continuity and Disaster Recovery Plans. Identify legal issues, regulations, compliance standards, and investigation practices relating to

information systems security.



CISSP Certified Information Systems Security Professional

40

SEMINAR TUITION

Cost $3,395

SEMINAR TEXTBOOK Book: Implementing an Advanced Server Infrastructure Publisher: Microsoft Product Number: 20414C Part Number: X19-30977 Released: 4/2014

186

SEMINAR OUTLINE

Lesson 1: Information Systems Access Control [3 Hours]

Topic 1A: Data Access Principles Topic 1B: System Access and Authentication Topic 1C: Attacks and Penetration Tests

Lesson 2: Security Architecture and Design [3 Hours]

Topic 2A: Security Architecture Frameworks and Security Models Topic 2B: Security Modes Topic 2C: System Assurance

Lesson 3: Network and Telecommunications Security [4 Hours]

Topic 3A: Data Network Design Topic 3B: Remote Data Access Topic 3C: Data Network Security Topic 3D: Data Network Management

Lesson 4: Information Security Management Goals [2 Hours]

Topic 4A: Organizational Security Topic 4B: The Application of Security Concepts

Lesson 5: Information Security Classification and Program Development [2 Hours]

Topic 5A: Information Classification Topic 5B: Security Program Development

Lesson 6: Risk Management and Ethics [2 hours]

Topic 6A: Risk Management Topic 6B: Ethics

Lesson 7: Software Development Security [4 Hours]

Topic 7A: Software Configuration Management Topic 7B: Software Controls Topic 7C: Database System Security

Lesson 8: Cryptography [6 Hours]

Topic 8A: Ciphers and Cryptography Topic 8B: Symmetric-Key Cryptography Topic 8C: Asymmetric-Key Cryptography Topic 8D: Hashing and Message Digests Topic 8E: Email, Internet, and Wireless Security Topic 8F: Cryptographic Weaknesses

187

Lesson 9: Physical Security [4 Hours]

Topic 9A: Physical Access Control Topic 9B: Physical Access Monitoring Topic 9C: Physical Security Methods Topic 9D: Facilities Security

Lesson 10: Operations Security [4 Hours]

Topic 10A: Operations Security Control Topic 10B: Operations Security Auditing and Monitoring Topic 10C: Operational Threats and Violations

Lesson 11: Business Continuity and Disaster Recovery Planning [4 Hours}

Topic 11A: Business Continuity Plan Fundamentals Topic 11B: Business Continuity Plan Implementation Topic 11C: Disaster Recovery Plan Fundamentals Topic 11D: Disaster Recovery Plan Implementation

Lesson 12: Legal, Regulations, Compliance, and Investigations [2 Hours]

Topic 12A: Computer Crime Laws and Regulations Topic 12B: Computer Crime Incident Response

APPENDIX A

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Documents