launchpad - how skills wisconsin uses salesforce.com to improve workforce development collaboration
DESCRIPTION
Lear how the State of Wisconsin and its 11 Workforce Development Boards are using Launchpad's WorkSource Application built on the Salesforce.com application to drive regional collaboration. This webinar show how they are collaborating with Economic Development and Technical Colleges to improve business services.TRANSCRIPT
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HOW SKILLS WISCONSIN USES WORKSOURCE & SALESFORCE TO DRIVE
COLLABORATION
Housekeeping Notes
Join the conversation on Twitter #cloudlaunch or @AbrahamJankans
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Via email [email protected]
Todays Host!
Abraham JankansChief Enthusiasm Officer
Launchpad@abrahamjankans
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Let’s Get Started!
launchpadco.com
• Cloud Technology Firm Specializing In:- Workforce, Community & Economic Development
• Offer fully cloud software built on Salesforce.com platform• Founders background: Workforce & Economic Development• Key Customers: City of Los Angeles, State of Wisconsin.
About Launchpad
Launchpad has helped dozens of public and non-profit Workforce & Economic Development organizations increase outcomes by using our SaaS applications
Built 100% on the Salesforce.com platform.
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Social Revolution
4.5 Billion Social Users
Case Management and Business Services Team Collaboration
Share Feeds, Profiles, Groups, and Files
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Touch Revolution
1.7 Billion Mobile Devices Shipped in 2012
Extend capabilities of staff
Reach Participants & Employers Anywhere
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The Challenge
Siloed Services
Training & DevelopmentEconomic Development
Workforce Development
EDO’s LayoffAversion
TANF
TechnicalCollegesCommunity
CollegesWIA
The Solution
Regional Clouds
Growth City, USA
Economic DevelopmentWorkforce Development
Real-time reporting
Link multiple programs
Make better investments
Big Data
Community Colleges
WIA TANF
Training & Development
TechnicalCollegesEDO’s
LayoffAversion
The Solution
Regional Clouds
Growth City, USA
Economic DevelopmentWorkforce Development
Real-time reporting
Link multiple programs
Make better investments
Big Data
Community Colleges
WIA TANF
Training & Development
TechnicalCollegesEDO’s
LayoffAversion
#1 Sales, Service, Marketing
Cloud Computing
Innovation 2011, 2012, 2013
Salesforce: Leading Cloud Platform for Workforce & Economic Development
• 150,000 + organizations• Millions of users
• Thousands of apps• Natively mobile & social
Salesforce Platform: More than Sales!
Real-time dashboard & reports
Collaboration Apps
Go instantly mobile & social
Clicks not Code
Turn spreadsheets into dashboards
Costs less than traditional legacy systems
Native Cloud
CaseManagement
Workforce & Economic Development Apps
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Skills Wisconsin
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Sue GleasonProject DirectorSkills Wisconsin
Carrie MillerFocused Initiatives ManagerNorthwest Wisconsin WIB
blahblah blah
About Skills Wisconsin
Blah, Blah
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Skills Wisconsin
West Central
WDB
1. Management and recentness of labor market and business customer data.
2. Coordination of business services among WIBs and workforce areas.
3. Coordination between/across workforce development (WD) programs and economic development (ED) entities within and across regions.
4. The translation and application of business needs to inform the content of skill training.
Challenges
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1. Move to employer-centric, demand-driven model.2. Deploy common technology platform (Salesforce.com):
a. Gather real-time labor market datab. Coordinate business customer relationship management
3. Establish common vision/ goals with Internal/ External partners.
Solutions
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From Pilot To Collaboration
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LaunchPilot Group I Group II
Oct 2012 Feb 2013 June 2013
WEDC
Oct 2013
• Single Area• Defined Requirements• Configured platform
• 5 Areas• Migrated data• Chatter Groups• Staff Training
• 6 Areas• Migrated data• Chatter Groups• KPI Reports• Staff Training
• Define data sharing• Salesforce-to-Salesforce• Local collaboration
Skills Wisconsin Solution Overview
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Accounts
Contacts
Activities
Job Orders
Documents
Employer CRM
Dashboards & Reports
Notes & Activities
Skills
Resumes
Job Matching
Hires
Job Ready
Dashboards & Reports
Share Documents
Follow People & Records
Create Groups
Manage Profiles
Mobile App
Post & Share
Instant Messenger
BUSINESS SERVICES PARTICIPANTS COLLABORATION
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Skills Wisconsin Demonstration
launchpadco.com
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Successes
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1. Improved Data Visibility (Shared Accounts)2. Initiated communication between regions on shared employers and contacts3. Collaboration on employers instead of competing
Lessons Learned
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1. Adoption (some regions faster than others)2. Train on systems and processes3. Data Sharing
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Questions & Answers
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