laserjet pro mfp m28-m31h10032.check the paper-type setting for the print job ..... 74 check the...

User Guide

www.hp.com/support/ljM28MFP

LaserJet Pro MFP M28-M31

HP LaserJet Pro MFP M28-M31

User Guide

Copyright and License

© Copyright 2018 HP Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 4, 01/2019

Trademark Credits

Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

OS X is a trademark of Apple Inc., registered in the U.S. and other countries.

AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries.

iPad is a trademark of Apple Inc., registered in the U.S. and other countries.

iPod is a trademark of Apple Inc., registered in the U.S. and other countries.

iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.

Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

Warning icons ............................................................................................................................................................................ 2

Printer views .............................................................................................................................................................................. 3

Printer front view ................................................................................................................................................. 3

Printer back view .................................................................................................................................................. 3

Control panel view ............................................................................................................................................... 4

Wireless models .............................................................................................................................. 4

Base models .................................................................................................................................... 5

Printer specifications ................................................................................................................................................................ 6

Technical specifications ....................................................................................................................................... 6

Supported operating systems ........................................................................................................................... 6

Mobile printing solutions .................................................................................................................................... 7

Printer dimensions .............................................................................................................................................. 8

Power consumption, electrical specifications, and acoustic emissions ...................................................... 8

Operating-environment range ........................................................................................................................... 8

Printer hardware setup and software installation .............................................................................................................. 9

2 Paper trays .............................................................................................................................................................................................. 11

Introduction ............................................................................................................................................................................. 12

Load paper trays .................................................................................................................................................................... 12

Input tray ............................................................................................................................................................. 12

Load and print envelopes ..................................................................................................................................................... 13

Introduction ........................................................................................................................................................ 13

Print envelopes .................................................................................................................................................. 13

Envelope orientation ......................................................................................................................................... 13

Load and print labels ............................................................................................................................................................. 14

Introduction ........................................................................................................................................................ 14

Manually feed labels ......................................................................................................................................... 14

Label orientation ............................................................................................................................................... 14

ENWW iii

3 Supplies, accessories, and parts .......................................................................................................................................................... 15

Order supplies, accessories, and parts ............................................................................................................................... 16

Ordering .............................................................................................................................................................. 16

Supplies and accessories ................................................................................................................................. 16

Replace the toner cartridge .................................................................................................................................................. 17

Cartridge information ....................................................................................................................................... 17

Remove and replace the toner cartridge ....................................................................................................... 17

4 Print .......................................................................................................................................................................................................... 21

Print tasks (Windows) ............................................................................................................................................................ 22

How to print (Windows) .................................................................................................................................... 22

Manually print on both sides (Windows) ........................................................................................................ 23

Print multiple pages per sheet (Windows) .................................................................................................... 23

Select the paper type (Windows) .................................................................................................................... 24

Print tasks (OS X) .................................................................................................................................................................... 25

How to print (OS X) ............................................................................................................................................ 25

Manually print on both sides (OS X) ................................................................................................................ 25

Print multiple pages per sheet (OS X) ............................................................................................................ 25

Select the paper type (OS X) ............................................................................................................................ 26

Mobile printing ........................................................................................................................................................................ 27

Introduction ........................................................................................................................................................ 27

Wi-Fi Direct (wireless models only) ................................................................................................................ 27

Enable or disable Wi-Fi Direct ..................................................................................................... 28

Change the printer Wi-Fi Direct name ....................................................................................... 29

AirPrint ................................................................................................................................................................. 29

Android embedded printing (wireless models only) .................................................................................... 30

5 Copy .......................................................................................................................................................................................................... 31

Make a copy ............................................................................................................................................................................. 32

Copy identification card ......................................................................................................................................................... 33

6 Scan .......................................................................................................................................................................................................... 35

Scan by using the HP Scan software (Windows) ............................................................................................................... 36

Scan by using the HP Easy Scan Software (OS X) ............................................................................................................. 37

Additional scan tasks ............................................................................................................................................................. 38

7 Manage the printer ................................................................................................................................................................................. 39

Change the printer connection type (Windows) ................................................................................................................ 40

Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 41

Advanced configuration with HP Utility for OS X ............................................................................................................... 43

iv ENWW

Open HP Utility ................................................................................................................................................... 43

HP Utility features ............................................................................................................................................. 43

Configure IP network settings .............................................................................................................................................. 45

Introduction ........................................................................................................................................................ 45

Printer sharing disclaimer ................................................................................................................................ 45

View or change network settings ................................................................................................................... 45

Manually configure IPv4 TCP/IP parameters ................................................................................................. 45

Printer security features ....................................................................................................................................................... 47

Introduction ........................................................................................................................................................ 47

Assign or change the system password using the HP Embedded Web Server ....................................... 47

Energy-conservation settings .............................................................................................................................................. 49

Introduction ........................................................................................................................................................ 49

Set the Sleep/Auto Off After Inactivity setting .............................................................................................. 49

Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power .... 50

Set the Delay Shut Down setting .................................................................................................................... 51

Update the firmware .............................................................................................................................................................. 52

Update the firmware using the Firmware Update Utility ............................................................................ 52

8 Solve problems ....................................................................................................................................................................................... 53

Customer support .................................................................................................................................................................. 54

Laser Warning ......................................................................................................................................................................... 55

Interpret control-panel light patterns ................................................................................................................................. 56

Restore the factory-set defaults ......................................................................................................................................... 60

A “Cartridge is low” or “Cartridge is very low” message displays ................................................................................... 61

Change the “Very Low” settings ...................................................................................................................... 61

Order supplies .................................................................................................................................................... 62

Printer does not pick up paper or misfeeds ....................................................................................................................... 63

Introduction ........................................................................................................................................................ 63

The product does not pick up paper ............................................................................................................... 63

The product picks up multiple sheets of paper ............................................................................................ 63

Clear paper jams ..................................................................................................................................................................... 64

Introduction ........................................................................................................................................................ 64

Jam locations ..................................................................................................................................................... 64

Experiencing frequent or recurring paper jams? .......................................................................................... 65

Clear jams from the input tray ......................................................................................................................... 67

Clear jams from inside the product ................................................................................................................ 69

Clear jams from the output areas ................................................................................................................... 71

Improve print quality ............................................................................................................................................................. 73

Introduction ........................................................................................................................................................ 73

Update the printer firmware ............................................................................................................................ 73

Print from a different software program ....................................................................................................... 73

ENWW v

Check the paper-type setting for the print job ............................................................................................. 74

Check the paper type setting on the printer ............................................................................. 74

Check the paper type setting (Windows) .................................................................................. 74

Check the paper type setting (OS X) .......................................................................................... 74

Check toner-cartridge status ........................................................................................................................... 74

Cartridge cleaning .............................................................................................................................................. 75

Print a cleaning page ......................................................................................................................................... 76

Visually inspect the toner cartridge ................................................................................................................ 76

Check paper and the printing environment ................................................................................................... 76

Step one: Use paper that meets HP specifications .................................................................. 76

Step two: Check the environment .............................................................................................. 77

Adjust Print Density ........................................................................................................................................... 77

Resolving print quality problems ......................................................................................................................................... 79

Introduction ........................................................................................................................................................ 79

Troubleshoot print quality problems ............................................................................................................. 79

Improve copy and scan image quality ................................................................................................................................ 87

Introduction ........................................................................................................................................................ 87

Check the scanner glass for dirt and smudges ............................................................................................. 87

Check the paper settings .................................................................................................................................. 87

Optimize for text or pictures ............................................................................................................................ 89

Edge-to-edge copying ...................................................................................................................................... 89

Solve wireless network problems ....................................................................................................................................... 90

Introduction ........................................................................................................................................................ 90

Wireless connectivity checklist ........................................................................................................................ 90

The printer does not print after the wireless configuration completes .................................................... 91

The printer does not print, and the computer has a third-party firewall installed ................................. 91

The wireless connection does not work after moving the wireless router or printer ............................ 91

Cannot connect more computers to the wireless printer ........................................................................... 91

The wireless printer loses communication when connected to a VPN ..................................................... 92

The network does not appear in the wireless networks list ....................................................................... 92

The wireless network is not functioning ........................................................................................................ 92

Perform a wireless network diagnostic test ................................................................................................. 92

Reduce interference on a wireless network .................................................................................................. 93

Index ............................................................................................................................................................................................................. 95

vi ENWW

1 Printer overview

● Warning icons

● Printer views

● Printer specifications

● Printer hardware setup and software installation

For more information:

In the US, go to www.hp.com/support/ljM28MFP.

Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software updates

● Join support forums

● Find warranty and regulatory information

ENWW 1

http://www.hp.com/support/ljM28http://www.hp.com/support

Warning iconsWarning icon definitions: The following warning icons may appear on HP products. Apply appropriate caution where applicable.

●Caution: Electric shock

●Caution: Hot surface

●Caution: Keep body parts away from moving parts

●Caution: Sharp edge in close proximity

2 Chapter 1 Printer overview ENWW

Printer views● Printer front view

● Printer back view

● Control panel view

Printer front view

1 23

4

1 Control panel

2 Flatbed scanner

3 Output bin

4 Input tray

Printer back view

12

1 Power connection

2 USB interface port

ENWW Printer views 3

Control panel view

Wireless models

1

2

3

45

67

8910

11

1 Control panel LED display The control panel LED display shows numerical information for copy settings and event codes.

2 Copy Setup button Use this button to navigate through the Number of Copies, Lighter/Darker, and Reduce/Enlarge options. The default option is Number of Copies.

3 Start Copy button Use this button to start a copy job. Or, in manual duplex mode, use this button to print the second side of the page.

4 Cancel button Press this button to cancel a job.

5 Supplies LED A Supplies light blinks when a supply error occurs, and it glows without blinking when the supply is very low and replacement is required.

6 Power button/Ready LED ● Use this button to turn the printer on or off.

● The Ready light is on when the printer is ready to print. It blinks when the printer is receiving print data and dims when the printer is in a low-power state.

7 Attention LED The Attention light blinks when the printer requires user attention. If the Attention light is on, the printer is in an error state.

8 Wireless button and LED

(wireless models only)

Press this button to turn the wireless feature on or off, or to configure a WiFi Direct connection.

Press and hold this button to configure a WPS connection.

If the wireless LED light is on, there is a stable wireless connection. If it is blinking, there is currently no wireless connection, or there is either a WPS or WiFi Direct configuration process in progress. If it is blinking rapidly, there is an issue with the wireless connection.

9 ID Copy button Use this button to copy an identification card.

10 Down Arrow button Use this button to decrease the value that appears on the display.

11 Up Arrow button Use this button to increase the value that appears on the display.


Base models

2

1

3

45

6

1 Copy ID button (HP LaserJet Pro MFP M29 only)

Use this button to copy an identification card.

2 Start Copy button Use this button to start a copy job.

3 Supplies LED A Supplies light blinks when a supply error occurs, and it glows without blinking when the supply is very low and replacement is required.

4 Power button/Ready LED ● Use this button to turn the printer on or off.

● The Ready light is on when the printer is ready to print. It blinks when the printer is receiving print data and dims when the printer is in a low-power state.

5 Attention LED The Attention light blinks when the printer requires user attention. If the Attention light is on, the printer is in an error state.

6 Cancel button Press this button to cancel a job.

ENWW Printer views 5

Printer specificationsIMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM28MFP.

● Technical specifications

● Supported operating systems

● Mobile printing solutions

● Printer dimensions

● Power consumption, electrical specifications, and acoustic emissions

● Operating-environment range

Technical specificationsSee www.hp.com/support/ljM28MFP for current information.

Supported operating systemsThe following information applies to the printer-specific Windows and HP print drivers for OS X and to the software installer.

Windows: The HP Software Installer installs the PCLmS, or PCLm-S driver depending on the Windows operating system along with optional software when using the full software installer. See the software installation notes for more information.

OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not included in the HP Software Installer.

1. Go to 123.hp.com/LaserJet.

2. Follow the steps provided to download the printer software.

Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.

Table 1-1 Supported operating systems and print drivers

Windows 7, 32-bit and 64-bit The HP PCLmS printer-specific print driver is installed for this operating system as part of the software installation.

Windows 8, 32-bit and 64-bit The HP PCLmS printer-specific print driver is installed for this operating system as part of the software installation.

Windows 8 RT support is provided through Microsoft IN OS Version 4, 32- bit driver.

Windows 8.1, 32-bit and 64-bit The HP PCLm-S printer-specific print driver is installed for this operating system as part of the software installation.

Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32- bit driver.

Windows 10, 32-bit and 64-bit The HP PCLm-S printer-specific print driver is installed for this operating system as part of the software installation.


http://www.hp.com/support/ljM28http://www.hp.com/support/ljM28http://123.hp.com/laserjethttp://123.hp.com/laserjethttp://www.hp.com/go/linuxprinting

Table 1-1 Supported operating systems and print drivers (continued)

Windows Server 2008 R2, 64-bit The HP PCLm.S printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Microsoft retired mainstream support for Windows Server 2008 in January 2015. HP will continue to provide best effort support for the discontinued Server 2008 operating system.

Windows Server 2008 R2, SP1, 64-bit The HP PCLm.S printer-specific print driver is installed for this operating system as part of the software installation.

Windows Server 2012 The HP PCLmS printer-specific print driver is installed for this operating system as part of the software installation.

Windows Server 2012 R2 The HP PCLm-S printer-specific print driver is installed for this operating system as part of the software installation.

Windows Server 2016, 64-bit The HP PCLmS printer-specific print driver is installed for this operating system as part of the software installation.

OS X 10.11 El Capitan, OS X 10.12 Sierra, OS X 10.13

To install the print driver, download HP Easy Start from 123.hp.com/LaserJet. Follow the steps provided to install the printer software and print driver.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM28MFP for HP's all-inclusive help for the printer.

Mobile printing solutionsHP offers multiple mobile solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/LaserJetMobilePrinting.

NOTE: Update the printer firmware to ensure all mobile printing are supported.

● Wi-Fi Direct (wireless models only)

● HP All-in-One Remote app for iOS and Android devices

● Google Cloud Print

● AirPrint

● Android Printing

ENWW Printer specifications 7

http://123.hp.com/laserjethttp://www.hp.com/support/ljM28http://www.hp.com/go/LaserJetMobilePrintinghttp://www.hp.com/go/LaserJetMobilePrinting

Printer dimensionsFigure 1-1 Dimensions for the printer

1

32

1

2 3

Printer fully closed Printer fully open

1. Height 196 mm (7.7 in) 447 mm (17.6 in)

2. Width 360 mm (14.2 in) 360 mm (14.2 in)

3. Depth 263 mm (10.4 in) 390 mm (15.4 in)

Weight (with cartridges) 5.3 kg (11.7 lb)

Power consumption, electrical specifications, and acoustic emissionsSee www.hp.com/support/ljM28MFP for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the printer warranty.

Operating-environment range

Environment Recommended Allowed

Temperature 15° to 27°C (59° to 80.6°F) 15° to 30°C (59° to 86°F)

Relative humidity 20% to 70% relative humidity (RH), non-condensing

10% to 80% (RH), non-condensing


http://www.hp.com/support/ljM28MFP

Printer hardware setup and software installationFor basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web.

Go to www.hp.com/support/ljM28MFP for HP's all-inclusive help for the printer. Find the following support:


● Learn and use

● Solve problems

● Download software and firmware updates



ENWW Printer hardware setup and software installation 9

http://www.hp.com/support/ljM28

2 Paper trays

● Introduction

● Load paper trays

● Load and print envelopes

● Load and print labels


The following information is correct at the time of publication. For current information, see www.hp.com/support/ljM28MFP.

HP's all-inclusive help for the printer includes the following information:


● Learn and use

● Solve problems




ENWW 11

http://www.hp.com/support/ljM28http://www.hp.com/support/ljM28

IntroductionCAUTION: Keep hands out of paper trays when closing.

All trays must be closed when moving the printer.

Load paper traysNOTE: To avoid paper jams:

● Never add or remove paper from the tray during printing.

● Before loading the tray, remove all of the paper from the input tray and straighten the stack.

● When loading the tray, do not fan the paper.

● Use paper that is not wrinkled, folded, or damaged.

Input trayLoad media with the top forward and the side to be printed on facing up. To prevent jams and skewing, always adjust the side media guide.

NOTE: When you add new media, make sure that you remove all of the media from the input tray and straighten the entire stack. This helps prevent multiple sheets of media from feeding through the product at one time, reducing media jams.

12 Chapter 2 Paper trays ENWW

Load and print envelopes

IntroductionThe following information describes how to print and load envelopes. Tray 1 holds up to 5 envelopes.

To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer.

Print envelopes1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features than what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8 or 8.1: Select Devices, select Print, and then select the printer.

3. Click or tap the Paper/Quality tab.

4. In the Media drop-down list, select Envelope.

5. Click the OK button to close the Document Properties dialog box.

6. In the Print dialog box, click the OK button to print the job.

Envelope orientation

Tray Envelope size How to load envelopes

Tray 1 Envelope #10, Envelope C5, Envelope DL Face up

Short, postage end toward the back of the tray

ENWW Load and print envelopes 13

Load and print labels

IntroductionThe following information describes how to print and load labels. Tray 1 holds up to 50 sheets of labels.

To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using manual feed, the printer waits to print the job until it detects that the tray has been opened.

Manually feed labels1. From the software program, select the Print option.



NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features than what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:


● Windows 8 or 8.1: Select Devices, select Print, and then select the printer.

3. Click the Paper/Quality tab.

4. In the Media drop-down list, select Labels.

5. Click the OK button to close the Document Properties dialog box.


Label orientation

Tray How to load labels

Tray 1 Face-up

Top edge toward the back of the tray

14 Chapter 2 Paper trays ENWW

3 Supplies, accessories, and parts

● Order supplies, accessories, and parts

● Replace the toner cartridge





● Learn and use

● Solve problems




ENWW 15


Order supplies, accessories, and parts

Ordering

Order supplies and paper www.hp.com/go/suresupply

Order genuine HP parts or accessories www.hp.com/buy/parts

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

Supplies and accessories

Item Description Cartridge number Part number

Supplies

For use only in Europe, Russia, CIS, Mid East and Africa

HP 44A Black Toner Cartridge Standard-capacity replacement black toner cartridge

44A CF244A

For use only in North America, Latin America, Asia Pacific Countries/Regions (Exclude China, India)


48A CF248A

For use only in China, India


47A CF247A

16 Chapter 3 Supplies, accessories, and parts ENWW

http://www.hp.com/go/suresupplyhttp://www.hp.com/buy/parts

Replace the toner cartridge

Cartridge informationContinue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover.

Item Description Cartridge number Part number

Supplies

For use only in Europe, Russia, CIS, Mid East and Africa


44A CF244A

For use only in North America, Latin America, Asia Pacific Countries/Regions (Exclude China, India)


48A CF248A

For use only in China, India


47A CF247A

Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover.

Remove and replace the toner cartridgeWhen a print cartridge approaches the end of useful life, you can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.

1. Open the print-cartridge door, and then remove the old print cartridge.

ENWW Replace the toner cartridge 17

2. Remove the new print cartridge from the packaging. Place the used print cartridge in the bag and box for recycling.

CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the OPC cover or the roller surface.

3. Grasp both sides of the print cartridge and gently rock the print cartridge to distribute the toner evenly inside the cartridge.

4. Bend the tab on the left side of the cartridge until the tab breaks loose, and then pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the print-cartridge box to return for recycling.


5. Remove the orange cover from the print cartridge.

6. Insert the print cartridge in the product, and then close the print-cartridge door.

CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.

ENWW Replace the toner cartridge 19

4 Print

● Print tasks (Windows)

● Print tasks (OS X)

● Mobile printing





● Learn and use

● Solve problems




NOTE: When the Attention and Ready lights are blinking, the printer is initializing, cleaning, or cooling down. When the printer is cooling down print jobs might pause. Print jobs will continue when the engine is ready. This might take several minutes.

To provide productive printing, this HP LaserJet Pro may automatically enter cool down mode under certain environmental conditions when required.

ENWW 21


Print tasks (Windows)

How to print (Windows)The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.

2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver.


NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:


● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click or tap the tabs in the print driver to configure the available options.

4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen.

5. Click or tap the OK button to print the job.

22 Chapter 4 Print ENWW

Manually print on both sides (Windows)Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.

1. From the software program, select the Print option.






3. Click the Layout tab.

4. Select the appropriate duplex option from the Print on Both Sides Manually drop-down list, and then click the OK button.

5. In the Print dialog box, click the OK button to print the job. The printer will print the first side of all the pages in the document first.

6. Retrieve the printed stack from the output bin, and place it with the printed-side facing down, top edge first in the input tray.

123

7. At the computer, click the OK button to print the second side of the job.

8. If prompted, select the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)1. From the software program, select the Print option.



ENWW Print tasks (Windows) 23




3. Click or tap the Layout tab.

4. Select the correct Orientation option from the drop-down list.

5. Select the correct number of pages per sheet from the Pages per sheet drop-down list, and then click or tap the Advanced button.

6. Select the correct Pages per Sheet Layout option from the drop-down list.

7. Select the correct Page Borders option from the drop-down list, click or tap the OK button to close the Advanced Options dialog box, and then click or tap the OK button to close the Properties or Preferences dialog box.


Select the paper type (Windows)1. From the software program, select the Print option.



NOTE:



3. Click or tap the Printing Shortcuts tab.

4. From the Paper Type drop-down list, select the correct paper type, and then click or tap the OK button to close the Properties or Preferences dialog box.



Print tasks (OS X)

How to print (OS X)The following procedure describes the basic printing process for OS X.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.

NOTE: The name of the item varies for different software programs.

4. Click the Print button.

Manually print on both sides (OS X)

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.


3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.


4. Click the Manual Duplex box, and select a binding option.


6. Go to the printer, and remove any blank paper that is in Tray 1.

7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray.

8. If prompted, touch the appropriate control panel button to continue.

Print multiple pages per sheet (OS X)1. Click the File menu, and then click the Print option.


3. Click Show Details or Copies & Pages, and then click the Layout menu.


4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.


ENWW Print tasks (OS X) 25

Select the paper type (OS X)1. Click the File menu, and then click the Print option.


3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.


4. Select from the Media & Quality or Paper/Quality options.

NOTE: This list contains the master set of options available. Some options are not available on all printers.

● Media Type: Select the option for the type of paper for the print job.

● Print Quality: Select the resolution level for the print job.



Mobile printing

IntroductionHP offers multiple mobile solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/LaserJetMobilePrinting.

NOTE: Update the printer firmware to ensure all mobile printing capabilities are supported.

Wi-Fi Direct (wireless models only)Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the Internet.

Wi-Fi Direct does not support all mobile operating systems. If the mobile device does not support Wi-Fi Direct, you must change the wireless network connection of the device to the Wi-Fi Direct connection of the printer before printing.

NOTE: For non-Wi-Fi Direct capable mobile devices, the Wi-Fi Direct connection only enables printing. After using Wi-Fi Direct to print, you must reconnect to a local network in order to access the Internet.

To access the printer Wi-Fi Direct connection, complete the following steps:

1. Print a configuration page to determine the IP address or host name.

a. Press and hold the Start Copy button until the Ready light begins blinking.

b. Release the Start Copy button.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

3. On the Networking tab, click the Wi-Fi Direct Setup link in the left navigation pane.

4. Choose one of the following connection methods:

● Manual

● Automatic

5. On the mobile device, open the Wi-Fi or the Wi-Fi Direct menu.

6. From the list of available networks, select the printer name.

NOTE: If the printer name does not display, you might be out of range of the Wi-Fi Direct signal. Move the device closer to the printer.

7. If prompted, enter the Wi-Fi Direct password.

ENWW Mobile printing 27

http://www.hp.com/go/LaserJetMobilePrintinghttp://www.hp.com/go/LaserJetMobilePrinting

NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Automatic, the connection will occur automatically, without a password prompt. If the connection method is set to Manual, you will need to either press the Wireless button on the printer to connect to an Android device, or provide a personal identification number (PIN) — displayed on the printed report — as a password to connect to a Windows (8.1 or later) device.

NOTE: To access the Wi-Fi Direct password, from the EWS open the Networking tab, and then click Wi-Fi Direct Setup.

8. Open the document, and then select the Print option.

9. Select the printer from the list of available printers, and then select Print.

10. After the print job is complete, some mobile devices need to be reconnected to the local network.

The following devices and computer operating systems support Wi-Fi Direct:

● Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing plugin installed

● Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed

The following devices and computer operating systems do not support Wi-Fi Direct, but can print to a printer that does:

● Apple iPhone and iPad

● Mac computers running OS X

For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.

Wi-Fi Direct capabilities can be enabled or disabled from the HP Embedded Web Server (EWS).

Enable or disable Wi-Fi Direct

Wi-Fi Direct capabilities must be enabled first from the printer EWS.

Step one: Open the HP Embedded Web Server






Step two: Enable or disable Wi-Fi Direct


2. Select the On option, and then click Apply. Selecting the Off option disables Wi-Fi Direct printing.


http://www.hp.com/go/wirelessprinting

NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wi-Fi Direct name for easier printer identification for Wi-Fi Direct printing.

Change the printer Wi-Fi Direct name

Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):

Step one: Open the HP Embedded Web Server






Step two: Change the Wi-Fi Direct name


2. In the Wi-Fi Direct Name field, enter the new name.

3. Click Apply.

AirPrintDirect printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X 10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications:

● Mail

● Photos

● Safari

● iBooks

● Select third-party applications

To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to www.hp.com/go/LaserJetMobilePrinting.

NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier do not support USB connections.

ENWW Mobile printing 29

http://www.hp.com/go/LaserJetMobilePrinting

Android embedded printing (wireless models only)HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.

The print solution is built into the many versions of the operating system.

NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin.

For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/LaserJetMobilePrinting.


https://play.google.com/store/apps/details?id=com.hp.android.printservicehttp://www.hp.com/go/LaserJetMobilePrinting

5 Copy

● Make a copy

● Copy identification card





● Learn and use

● Solve problems




ENWW 31


Make a copyFollow these steps to make a copy from the scanner glass:

▲ Load the document on the scanner glass according to the indicators on the printer.

NOTE: The steps vary according to the type of control panel.

21

1 Base model LED control panel

2 Wireless model LED control panel

Base model control panel

▲ Press the Start Copy button to start copying.

NOTE: To increase the number of copies, press the Start Copy button repeatedly (up to nine times)

to get multiple copies.

Wireless model control panel

1. Press the Copy Setup button to choose any of the following copy settings.

● Select the Number of Copies setting, and then use the arrow keys to adjust the number of copies.

● Select the Lighter/Darker setting, and then use the arrow keys to adjust the darkness setting for the current copy job.

● Select the Enlarge/Reduce setting, and then use the arrow keys to adjust the size percentage of the copy job.

2. Press the Start Copy button to start copying.

32 Chapter 5 Copy ENWW

Copy identification cardUse the ID Copy feature to copy both sides of identification card, or other small-size documents, onto the same side of one sheet of paper. The printer prints both images at the same time.

1. Place the ID card onto the left side of the scanner glass.

2. Close the scanner lid and touch the ID Copy button to start copying. When it finishes, the attention

LED blinks.

3. Place the second side of the ID card on the same section of the scanner glass.

4. Touch the ID Copy button again to start copying.

5. The page prints.

ENWW Copy identification card 33

34 Chapter 5 Copy ENWW

6 Scan

● Scan by using the HP Scan software (Windows)

● Scan by using the HP Easy Scan Software (OS X)

● Additional scan tasks





● Learn and use

● Solve problems




ENWW 35


Scan by using the HP Scan software (Windows)Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application.

1. Load the document on the scanner glass according to the indicators on the printer.

2. From the computer, open the HP Printer Assistant.

● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.

● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

3. In the HP Printer Assistant, select Scan, and then select Scan a Document or Photo.

4. Adjust the settings if necessary.

5. Click Scan.

36 Chapter 6 Scan ENWW

Scan by using the HP Easy Scan Software (OS X)Use the HP Easy Scan software to initiate scanning from software on your computer.

1. Load the document on the scanner glass according to the indicators on the printer.

2. From the computer, open HP Easy Scan, which is located in the Applications folder.

3. Follow the on-screen instructions to scan the document.

4. When you have scanned all the pages, click File and then Save to save them to a file.

ENWW Scan by using the HP Easy Scan Software (OS X) 37

Additional scan tasksGo to www.hp.com/support/ljM28MFP.

Instructions are available for performing specific scan tasks, such as the following:

● How to scan a general photo or document

● How to scan as editable text (OCR)

● How to scan multiple pages into a single file

38 Chapter 6 Scan ENWW

http://www.hp.com/support/ljM28

7 Manage the printer

● Change the printer connection type (Windows)

● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)

● Advanced configuration with HP Utility for OS X

● Configure IP network settings

● Printer security features

● Energy-conservation settings

● Update the firmware





● Learn and use

● Solve problems




ENWW 39


Change the printer connection type (Windows)If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software to change the connection. For example, connect the new printer to the computer using a USB, or change the connection from a USB to a wireless connection.

To open Device Setup & Software, complete the following procedure:

1. Open the HP Printer Assistant.





2. In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup & Software.

40 Chapter 7 Manage the printer ENWW

Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)

Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer control panel.

● View printer status information

● Determine the remaining life for all supplies and order new ones

● View and change tray configurations

● Receive notification of printer and supplies events

● View and change network configuration

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. You do not have to have Internet access to open and use the HP Embedded Web Server.

When the printer is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is connected to a computer via USB. It is available only if a full installation was performed when the printer was installed on a computer. Depending on how the printer is connected, some features might not be available.

NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.

Method one: Open the HP Embedded Web Server (EWS) from the software

1. Open the HP Printer Assistant.





2. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.

Method two: Open the HP Embedded Web Server (EWS) from a web browser




ENWW Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 41

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the configuration report. Press the Enter key on the computer keyboard. The EWS opens.


Tab or section Description

Home tab

Provides printer, status, and configuration information.

● Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies.

● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced unless the print quality is no longer acceptable.

● Device Configuration: Shows the information found on the printer configuration page.

● Network Summary: Shows the information found on the printer network configuration page.

● Event Log: Shows a list of all printer events and errors.

● Open Source Licenses: Shows a summary of the licenses for open source software programs that can be used with the printer.

System tab

Provides the ability to configure the printer from your computer.

● Device Information: Provides basic printer and company information.

● Paper Setup: Change the default paper-handling settings for the printer.

● Energy Settings: Change the default times for entering Sleep/Auto Off mode or automatic shut down.

● System Setup: Change the system defaults for the printer.

● Supply Settings: Change the settings for Cartridge is low alert and other supplies information.

● Service: Perform the cleaning procedure on the printer.

● Administration: Set or change the printer password. Enable or disable printer features.

NOTE: The System tab can be password-protected. If this printer is on a network, always consult with the administrator before changing settings on this tab.

Copy tab Use this tab to set up the default copy settings.

NOTE: The Copy tab can be password-protected. If this printer is on a network, always consult with the administrator before changing settings on this tab.

Networking tab

(Network-connected printers only)

Provides the ability to change network settings from your computer.

Network administrators can use this tab to control network-related settings for the printer when it is connected to an IP-based network. It also allows the network administrator to set up Wi–Fi Direct functionality. This tab does not appear if the printer is directly connected to a computer.

NOTE: The Networking tab can be password-protected. If this printer is on a network, always consult with the administrator before changing settings on this tab.


Advanced configuration with HP Utility for OS XUse the HP Utility to check printer status or to view or change printer settings from a computer.

You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network.

Open HP Utility1. At the computer, open the Applications folder.

2. Select HP, and then select HP Utility.

HP Utility featuresThe HP Utility toolbar includes these items:

● Devices: Click this button to show or hide Mac products found by the HP Utility.

● All Settings: Click this button to return to the HP Utility main view.

● HP Support: Click this button to open a browser and go to the HP support website.

● Supplies: Click this button to open the HP SureSupply website.

● Registration: Click this button to open the HP registration website.

● Recycling: Click this button to open the HP Planet Partners Recycling Program website.

HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the tasks that you can perform with HP Utility.

Item Description

Supplies Status Show the printer supplies status and gain access to links for ordering supplies online.

Device Information Show information about the currently selected printer, including the printer Service ID (if assigned), the firmware version (FW Version), the Serial Number, and the IP address.

Commands Send special characters or print commands to the printer after the print job.

NOTE: This option is available only after you open the View menu and select the Show Advanced Options item.

File Upload Transfer files from the computer to the printer. You can upload the following types of files:

○ HP LaserJet printer command language (.PRN)

○ Portable document format (.PDF)

○ Postscript (.PS)

○ Text (.TXT)

Power Management Configure the printer economy settings.

Update Firmware Transfer a firmware update file to the printer.

NOTE: This option is available only after you open the View menu and select the Show Advanced Options item.

HP Connected Access the HP Connected website.

ENWW Advanced configuration with HP Utility for OS X 43

Item Description

Message Center Display error events that have occurred with the printer.

Network Settings

(Network-connected printers only)

Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings.

Supplies Management Configure how the printer should behave when supplies are nearing the end of their estimated life.

Trays Configuration Change paper size and type for each of the trays.

Additional Settings Open the HP Embedded Web Server (EWS) for the printer.

NOTE: USB connections are not supported.

Proxy Server Settings Configure a proxy server for the printer.


Configure IP network settings● Introduction

● Printer sharing disclaimer

● View or change network settings

● Manually configure IPv4 TCP/IP parameters

IntroductionUse the following sections to configure the printer network settings.

Printer sharing disclaimerHP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

View or change network settingsUse the HP Embedded Web Server to view or change IP configuration settings.

1. Open the HP Embedded Web Server (EWS):

a. Print a configuration page to determine the IP address or host name.

i. Press and hold the Start Copy button until the Ready light begins blinking.

ii. Release the Start Copy button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.


2. Click the Networking tab to obtain network information. Change settings as needed.

Manually configure IPv4 TCP/IP parametersUse the EWS to manually set an IPv4 address, subnet mask, and default gateway.





ENWW Configure IP network settings 45

http://www.microsoft.com



2. Click the Networking tab.

3. In the IPv4 Configuration area, select Manual IP, and then edit the IPv4 configuration settings.

4. Click the Apply button.


Printer security features

IntroductionThe printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.

● Assign or change the system password using the HP Embedded Web Server

Assign or change the system password using the HP Embedded Web ServerAssign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.


Direct-connected printers

a. Open the HP Printer Assistant.





b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.

Network-connected printers






2. On the System tab, click the Administration link in the left navigation pane.

3. In the area labeled Product Security, enter the password in the Password field.

4. Re-enter the password in the Confirm Password field.


ENWW Printer security features 47

NOTE: Make note of the password and store it in a safe place.


Energy-conservation settings● Introduction

● Set the Sleep/Auto Off After Inactivity setting

● Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power

● Set the Delay Shut Down setting

IntroductionThe printer includes several economy features to conserve energy and supplies.

Set the Sleep/Auto Off After Inactivity settingUse the EWS to set the amount of idle time before the printer enters sleep mode.

Complete the following procedure to change the Sleep/Auto Off After setting:















2. Click the System tab, and then select Energy Settings.

ENWW Energy-conservation settings 49

3. From the Sleep/Auto Off After Inactivity drop-down, select the time for the delay.


Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power

Use the EWS to set the amount of time before the printer shuts down.

NOTE: After the printer shuts down, the power consumption is 1 watt or less.

Complete the following procedure to change the Shut Down After Delay setting:
















3. From the Shut Down After Inactivity drop-down, select the time for the delay.

NOTE: The default value is 4 hours.



Set the Delay Shut Down settingUse the EWS to select whether or not the printer delays shutting down after the power button is pressed.

Complete the following procedure to change the Delay Shut Down setting:
















3. Select or clear the Delay when ports are active option.

NOTE: When this option is selected the printer will not shut down unless all ports are inactive. An active network link will prevent the printer from shutting down.

ENWW Energy-conservation settings 51

Update the firmwareHP offers periodic printer updates. Follow these steps to update the printer firmware for a single printer.

Update the firmware using the Firmware Update UtilityUse these steps to manually download and install the Firmware Update Utility from HP.com.

NOTE: This method is the only firmware update option available for printers connected to the computer via a USB cable. It also works for printers connected to a network.

NOTE: You must have a print driver installed in order to use this method.

1. Go to www.hp.com/go/support, select your country/region or language, and then click the Software and Drivers link.

2. Type the printer name in the search field, press the ENTER button, and then select the printer from the list of search results.

3. Select the operating system.

4. Under the Firmware section, locate the Firmware Update Utility.

5. Click Download, click Run, and then click Run again.

6. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.

NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config.

laserjet pro mfp m28-m31h10032.check the paper-type setting for the print job ..... 74 check the...

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