kwazulu-natal department of social development … · 2019-03-20 · annual report for 2017/18...

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KWAZULU-NATAL DEPARTMENT

OF SOCIAL DEVELOPMENT

ANNUAL REPORT 2017/18 FINANCIAL YEAR

Annual Report for 2017/18 Financial Year Vote 13: Department of KZN Social Development

Province of KwaZulu-Natal

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Contents PART A: GENERAL INFORMATION .................................................................................. 4 1. DEPARTMENT GENERAL INFORMATION ..................................................................................... 5

2. LIST OF ABBREVIATIONS/ACRONYMS ......................................................................................... 6

3. FOREWORD BY THE MEC ............................................................................................................ 9

4. REPORT OF THE ACCOUNTING OFFICER ................................................................................... 10

5. STATEMENT OF RESPONSIBILITY AND CONFIRMATION OF ACCURACY FOR THE ANNUAL REPORT................................................................................................................................................. 15. STRATEGIC OVERVIEW .............................................................................................................. 16

6.1. Vision ................................................................................................................................. 16

6.2. Mission .............................................................................................................................. 16

6.3. Values ................................................................................................................................ 16

7. LEGISLATIVE AND OTHER MANDATES ...................................................................................... 16

8. ORGANISATIONAL STRUCTURE ................................................................................................. 21

9. ENTITIES REPORTING TO THE MEC ........................................................................................... 23

PART B: PERFORMANCE INFORMATION ....................................................................... 24 1. AUDITOR GENERAL’S REPORT: PREDETERMINED OBJECTIVES ................................................. 25

2. OVERVIEW OF DEPARTMENTAL PERFORMANCE ...................................................................... 26

2.1 Service Delivery Environment ........................................................................................... 26

2.2 Service Delivery Improvement Plan .................................................................................. 30

2.3 Organisational environment ............................................................................................. 45

2.4 Key policy developments and legislative changes ............................................................ 45

3. STRATEGIC OUTCOME ORIENTED GOALS ................................................................................. 46

4. PERFORMANCE INFORMATION BY PROGRAMME .................................................................... 52

4.1 Programme 1: Administration…………………………………………………………………………………… 53

4.2 Programme 2: Social Welfare Services…………………………………………………………………………57

4.3 Programme 3: Children and Families…………………………………………………………………………...61

4.4 Programme 4: Restorative Services……………………………..……………………………………………….65

4.5 Programme 5: Development and Research………………………………………………………………..…69

5. TRANSFER PAYMENTS ............................................................................................................... 76

5.1. Transfer payments to public entities ................................................................................ 76

5.2. Transfer payments to all organisations other than public entities ................................... 76

6. CONDITIONAL GRANTS ............................................................................................................. 76

6.1. Conditional grants and earmarked funds paid ................................................................. 76



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6.2. Conditional grants and earmarked funds received ........................................................... 76

7. DONOR FUNDS .......................................................................................................................... 77

7.1. Donor Funds Received ...................................................................................................... 77

8. CAPITAL INVESTMENT ............................................................................................................... 77

8.1. Capital investment, maintenance and asset management plan ...................................... 77

PART C: GOVERNANCE ................................................................................................... 83 1. INTRODUCTION ......................................................................................................................... 84

2. RISK MANAGEMENT .................................................................................................................. 84

3. FRAUD AND CORRUPTION ........................................................................................................ 86

4. MINIMISING CONFLICT OF INTEREST ........................................................................................ 87

5. CODE OF CONDUCT ................................................................................................................... 87

6. HEALTH SAFETY AND ENVIRONMENTAL ISSUES ....................................................................... 87

7. PORTFOLIO COMMITTEES ......................................................................................................... 88

8. PRIOR MODIFICATIONS TO AUDIT REPORTS .......................................................................... 107

9. INTERNAL CONTROL UNIT ....................................................................................................... 108

10. INTERNAL AUDIT AND AUDIT COMMITTEES ........................................................................... 108

11. AUDIT COMMITTEE REPORT……………………………………………………………………………………………….112

PART D: HUMAN RESOURCE MANAGEMENT ............................................................. 117 1. HUMAN RESOURCES OVERSIGHT STATISTICS ......................................................................... 118

PART E: FINANCIAL INFORMATION.............................................................................. 162 1. REPORT OF THE AUDITOR GENERAL ....................................................................................... 161

2. ANNUAL FINANCIAL STATEMENTS .......................................................................................... 170



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PART A: GENERAL INFORMATION



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1. DEPARTMENT GENERAL INFORMATION HEAD OFFICE

Postal Address Private Bag 9144 PIETERMARIZTBURG 3200

Street Address 208 Hoosen Haffejee PIETERMARIZTBURG 3201

Office of the Member of the Executive Council Tel: 033-341 9600 Fax 033--341 9610

Office of the Head of Department Tel: 033-264 5400 Fax: 033-264 5435

Call Centre

033-264 3001/2/3

Website www.kznsocdev.gov.za

DISTRICT MANAGEMENT Department of Social Development (Harry Gwala District, UMgungundlovu, UGu) Postal Address Private Bag X1724

PIETERMARITZBURG 3200

Contact details Tel: 033-395 9600 Fax: 033-3450384/5

Department of Social Development (Zululand, King Cetshwayo, uMkhanyakude) Postal Address Private Bag x 13

ULUNDI 3838

Contact details Tel: 035-874 2511 Fax: 035-874 2512

Department of Social Development (Amajuba, UMzinyathi, uThukela) Postal Address Private Bag x 9917

LADYSMITH 3370

Contact details Tel: 036-634 6600 Fax: 036-634 1696

Department of Social Development (ILembe, EThekwini South, EThekwini North) Postal Address Private Bag x 1503

DURBAN 4000

Contact details Tel: 031- 336 8704 Fax: 031- 337 0674

http://www.kznsocdev.gov.za/



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2. LIST OF ABBREVIATIONS/ACRONYMS A

AAIM

ABET

Anti Addiction In Medicine

Adult Basic Education and Training

APP

AG

Annual Performance Plan

Auditor General

ABH

AO

Aryan Benevolent Home

Accounting Officer

AGSA Auditor General South Africa

B

BAS Basic Accounting System BBBEE Broad Based Black Economic Empowerment

C

CARC:

CANE

CCG:

CSO:

CFO:

CYCC:

Cluster Audit & Risk Committee

Child Abuse, Neglect and Exploitation

Community Care Givers

Community Service Organisations

Chief Financial Officer

Child and Youth Care Centre

CDP

CIDB:

CNDC:

Community Development Practitioner.

Construction Industry and Development Board

Community Nutrition and Development Centre

D

DAC: Department of Arts & Culture DODE Departmental Organisational Development and Efficiency

DPSA Department of Public Service and Administration

DPW Department of Public Works

DSD Department of Social Development DM District Municipality

DAFTA Durban Association For The Aged DRP Disaster Recovery Plan

DM District Municipality

E

ECD Early Childhood Development EPWP Expanded Public Works Programme

EXCO Executive Committee EEP Employment Equity Plan

EPMDS Employee Performance Management and Development System

EU European Union

ECD Early Childhood Development



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F

FAMSA Family Advocacy And Marriage Counselling Of South Africa.

G

GIAMA Government Immoveable Asset Management Act

H

HCBC Home and Community Based Care HIV & AIDS

Human Immune-Deficiency Virus And Acquired Immune Deficiency Syndrome

HOD Head of Department HR Human Resource HRD Human Resource Development I

ICT Information Communication Technology

IDP Integrated Development Plan

IDT Intergrated Development Plan IYM In Year Monitoring

K

KZN KwaZulu-Natal KPI Key Performance Indicator

L

LVEF Local Victim Empowerment Forum

M

M & E Monitoring and Evaluation MDG Millennium Development Goals MEC Member Of The Executive Council MINMEC Ministerial and Members of the

Executive Committee MOU Memorandum of Understanding MPL Member of Provincial Legislature MTEF Medium Term Expenditure

Framework

N

NACCW National Association of Child Care Workers

NCVV Nasionale Christelike Vroue Vereeniging

NDA National Development Agency NGO Non-Governmental Organisation

NICRO National Institute Of Criminal Rehabilitation Organisation

NIP National Integrated Plan

NPI Non-Profit Institution NPO Non-Profit Organisation

NQF National Qualification Framework



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O

OSDC One Stop Development Centre OSD Occupation Specific Dispensation

OTP Office of the Premier OVC Orphaned and Vulnerable Children

P

PAA Public Audit Act PARC Provincial Audit & Risk Commitee PERSAL Personnel Salary System PFMA Public Finance and Management

Act PEIP PILIR

Prevention and Early Intervention Programs Procedure in Incapacity Leave and Ill Health Retirement

POS Place of Safety

PSCBC Public Service Co-ordinating Bargaining Council

PSR Public service Regualtion

PWC Price Waterhouse Coopers Q

QPR Quarterly Performance Review

S

SANCA South African National Council On Alcoholism

SAPS South African Police Services

SASSA South African Social Security Agency

SAVF Suid Afrikaans Vroue Federasie

SCM Supply Chain Management System SCOPA Standing Committee on Public Accounts

SDIP Service Improvement Delivery Plan SITA State Information Technology Agency

SIU Special Investigation Unit SMME Small, Medium and Micro Enterprise

SLA Service Level Agreement T

TADA Teenagers Against Drug Abuse TR Treasury Regulations

TAFTA The Association For The Aged

U

UNODC United Nations Office on Drugs and Crime

V

VEP Victim Empowerment Programme



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3. FOREWORD BY THE MEMBER OF THE EXECUTIVE COMMITTEEThe Department of Social Development continued its upward trajectory in terms of both financial and non financial performance; in some instances, exceeding its performance targets in the 2017-2018 financial year. Building on the gains of previous years, during the year under review the Department continued its efforts to provide social protection to vulnerable groups, reaching more people, especially in rural areas.

Key highlights of our many achievements are as follows:

During the year under review the Department has made great strides in ensuring that all vulnerable groups are protected by conducting an in-depth assessment of 95 residential facilities both state and NPO managed for purposes of improving compliance with Occupational Health and Safety Act and Norms and Standards for registration in line with relevant legislation. During 2018-2019 financial year, the Department will focus on implementataion of findings to realize more improvement in respect of norms and standards.

As part of intensifying anti-substance abuse services, the Department hosted the Provincial Anti-Substance Abuse Summit in June 2017 attended by 1200 delegates from various sectors. During

2018-2019, the Department will continue monitoring implementataion of the Summit Resolutions. Prevention and awareness programmes were intensified during the year under review and 228 651 children below 18 years and 144 766 adults benefitted from those programmes including 4019 beneficiaries in treatment centres. The Department is encouraged by the class of 2017 matric results of children in alternative care placements. In the year under review, the Department had 2 537 children in alternative care placements who wrote matric examinations and 1352 passed, more than 50 of whom with multiple distinctions. This is a testimony affirming our foster care programme. We will continue to monitor children in matric to ensure they perform well so they can pursue higher education and free themselves and their families from the shackles of poverty.

In response to the dearth of skills amongst youth, the Department has entered into a partnership with Services SETA where 685 young people completed learnership qualifications in hair care and beauty, administration and management, call centre support, hygiene and cleaning. Some of these young people have found employment in the retail and service industries. A further partnership with Service SETA has seen an additional 550 young people enrolling on the learnership programme. The Department also implemented skills development programmes reaching 10 934 young people in two (02) Youth Development Academies at Vuma (King Cetshwayo District) and Esicabazini (UMkhanyakude District) and (11) Youth Development Centres.

The Department wishes to acknowledge and appreciate the role played by our Non-Profit Organisations in rendering services to the people of Kwa Zulu-Natal. We remain committed to addressing the challenges which hinder the work of NPOs as raised by the sector. We are equally committed to strengthening governance in the sector by continuing our capacity building as well as monitoring programmes.

The Department is forever grateful to oversight bodies such as the Auditor General, SCOPA, Finance and Social Development Portfolio Committee for ongoing support and guidance. These institutions help us remain focused on our goals to calibrating our machinery to improve delivery of services to the people. The Department also appreciates the services rendered by the employees of the Department.



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4. REPORT OF THE ACCOUNTING OFFICER Overview of the Operations of the Department The Department derives its core mandate from section 27 (1) (c) of the Constitution of the Republic of South Africa that provides for the right of access to appropriate social assistance of those who are unable to support themselves and their dependents.

In addition, Section 28 (1) of the Constitution sets out the rights of children with regard to appropriate care (basic nutrition, shelter, health care services and social services) and detention. Schedule 4 of the Constitution further identifies welfare services and population development as functional areas of concurrent National and Provincial legislative competence. In carrying out the core functions the Department is governed by various acts and policies. The basic tenets of the constitution, as embodied in chapter 2, contain the bill of rights which emphasizes equality, human dignity, freedom and security of the person, health care, food, water and social security and the rights of the child.

Services to Older Persons During the 2017/2018 financial year, the Department provided residential care to 2 904 older persons in 42 old

age homes, including state-owned KwaBadala Old Age Home. An audit of norms and standards on 42 Old Age Homes was conducted. Care and support services were rendered were provided to 22 149 older persons in 378 community based care centres acorss the Province. During 2018-2019 financial year, the Department will implement its injected new basket of services on psychosocial gerontology that deals comprehensively and holistically with issues of olf gae, process of ageing and particular challenges of older persons. Services to Persons with Disabilities Entrusted with responsibility of ensuring that persons with disability enjoy the same rights as fellow citizens, during the year under review, the Department has developed a database of persons with albinism in UMhlabuyalingana for purpses of development of programmes as informed by their life experiences. This programme will be expanded to some local municipalities. In 2017/18 financial year, the Department rendered residential care to 1 161 persons with disabilities in 21 facilities. Community based care services were provided to 2 565 persons with disabilities in protective workshops spread across the Province.

HIV & AIDS Programme In the 2017/2018 financial year the Department adopted the Home and Community Based Care (HCBC) Re-Engineering Model to address the challenges of HIV & AIDS and created job opportunities for unemployed social workers. This model has created 224 jobs for unemployed scholarship Social Work Graduates and 272 Child and youth Care Workers. In response to prevention of new HIV infections, the Department implemented Social Behaviour Change (SBC) Programmes from which 131 887 children and youth benefited and 129 505 received psychosocial support services. Other SBC Programmes focussing on adolescent girls and young women, were implemented in partnership with Global Fund Programme at King Cetshwayo District. In addition, the PEPFAR’s DREAMS Programme (US President’s Emergency Plan for AIDS Relief’s Determined, Resilient Empowered AIDS-free Mentored and Safe) was implemented in eThekwini, UMgungundlovu and UMkhanyakude Districts. Through partnership with the National Department of Social Development and the German Development Bank, 05 Community Care Centres (CCCs) were completed and handed over to the following communities; Charlestown (Newcastle Municipality), Nibela (Big Five/Hlabisa Municipality), Esidumbini (Ndwedwe Municipality), eDlebe (Ulundi Municipality) and Stoffelton (Impendle Municipality). In 2018/19 financial year, the Department will continue to implement Social Behaviour Change Programmes in all wards. It will also strengthen management capacity of Community Care Centres and skills development for Orphans and Vulnerable Children, including children and youth with disabilities.



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Social Relief of Distress

The Department has implemented the Social Relief of Distress (SRD) Programme, which provides relief to distressed individuals and families. In this regard, 21 559 households benefited. During 2018/19 financial year, the Department will continue to provide psychosocial and material support to individuals and households in distress. Care and Support Services to Families The Department implemented various programmes that strengthen families and promote family life. The Department up-scaled Fatherhood programmes benefitting 1700 men across all districts on the MenCare+ Programme, a parenting programme targeting men and boys focusing on the role of men as fathers and parents. On parenting programmes. The Department implemented new programmes, Families Matter which focuses on children between the ages of 06 and 12 years of age and Sinovuyo that focuses on parents with teenagers between the ages of 13 and 18 years. On marriage counselling and enrichment programmes, more than 700 couples in the last financial year were reached. The Department participated in the Social Cohesion and Moral Regeneration Summit held in KwaMashu in June 2017. Partnerships will be established with the media to promote and educate communities about healthy families. As part of ensuring equitable distribution of care and support services to families throughout the Province, we will focus more on UMzinyathi, Amajuba, UThukela, Harry Gwala and UMkhanyakude Districts. Childcare and Protection Services (Children’s Act) The Department is committed to ensuring care and protection of children, to this end has developed interventions of strengthening services to children. These include the Protocol for Management of Child Abuse, Neglect and Exploitation (CANE), the Provincial Strategy on Prevention and Early Intervention Programmes (PEIP) and Holiday Programmes. As part of advocacy campaigns, the Department coordinated build up activities in all districts, which culminated in the commemoration of the Provincial Child Protection Week in KwaMashu (eThekwini Metro) benfefitting about 2000 children. Early Childhood Development (ECD) and Partial Care The Department remains resolute in ensuring soild education foundation for children between 05 years. Through implementataion of Centre and Non Centre Based Early Childhood Development Services 119 129 children benefitted. During 2018-2019, the Department’s focus will be on strengthening non centre based ECD Sevices in the identified Districts.

Child and Youth Care Centres The Department provided residential care and support services to 4 268 children in 73 Child and Youth Care Centres (CYCCs), including 08 state owned facilities. In addition, a total of 9 981 children were placed in foster care and 86 were approved for adoption. More than 83 525 children benefited from the foster care services. Monitoring of children in alternative care placement remains a priority of the Department, including after care services. Community-Based Care and Support Services During the 2017/2018 financial year, the Department continued to implement the Isibindi Model, which provided care, protection and development support to 55 324 orphans and vulnerable children (OVCs). These services were provided by 1678 child and youth care workers (CYCWs), who received a stipend and thereby contributing to job opportunities for youth. Crime Prevention and Support During the financial year under review, the Department established a Task Team to drive implementation of the Integrated Social Crime Prevention Strategy, focusing on targeted hotspots areas. On children in conflict with the law, 2939 children were assessed and 606 completed Diversion Programmes. The major accomplishment was accreditation of Departmental district sites and programmes to render Diversion Programmes. This has boosted the capacity of the state to render statutory services in line with the Departemental Rationalization Strategy.



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In 2018/19 financial year, the Department will continue to implement secure care programmes in 04 state owned Child and Youth Care Centres (CYCCs), namely Excelsior CYCC, Valley View CYCC and Ocean View CYCC all within eThekwini Metropolitan area, as well as Sinethemba CYCC under Amajuba District. The Department will also conduct Developmental Quality Assurance (DQA) in all secure care centres in line with the Children’s Act and blueprint norms and standards. It will also strengthen implementation of social crime prevention programmes in targeted hotspots areas in all district municipalities. Victim Empowerment Programmes (VEP) The Department coordinated activities of the Provincial Victim Empowerment Forum and facilitated the establishment of Victim Eempowerment Forums in Harry Gwala, King Cetshwayo, Amajuba and Umkhanyakude Districts. The Department also provided financial and management support to 53 VEP Service Centres (shelters and 17 White Door Centres) from which 7019 women and children benfitted. On the accreditation of shelters for victims of human trafficking, the process commenced in 04 pre-accredited shelters, namely, Abrina Esther House in UMsunduzi, Newcastle Crisis Centre in Newcastle, Open Door and Ethembeni under eThekwini Metro. The establishment of Therapy rooms commenced in Valley View CYCC, Princess Mkabayi CYCC and Greenfields CYCC, Newlands Park Centre, Madadeni rehabilitation centre and Sinethemba Secure Care Centre. Trauma Response Teams were established in all Departmental local offices to respond to families and communities affected by disasters

During 2018/19 financial year, White Door Centres of Hope will be extended to UMgungundlovu, uMzinyathi, uGu, uThukela and Zululand Districts. Special focus will be on linking women exiting shelters and white door centres to economic opportunities and establishing a shelter for men who are victims of human trafficking and other forms of abuse. Men and Boys programmes will be up-scaled in all districts. On gender-based violence, emphasis will be on prevention of intimate partner violence. The Department will establish two fully functional Therapy Rooms in its existing facilities. Substance Abuse Programme During the financial year under review, prevention and awareness programmes were intensified benefitting 228 651 children below 18 years and 144 766 adults including 4019 beneficiaries in treatment centres. 2018/19 will focus on scaling up implementation of the National Drug Master Plan. The Department will strengthen prevention and awareness programmes during periods where children and youth are most vulnerable, namely holidays. Community based treatment model that includes aftercare services will be piloted in 04 districts, namely uGu, uMgungundlovu, uMkhanyakude and uThukela, as well as eThekwini Metro. The Department will be expanding prevention and awareness programmes in targeted hotspots areas in all district municipalities. The Department will focus on coordinating the implementation of the Provincial Anti-Substance Abuse Summit resolutions. Community Mobilization As part of the Constitutional values and principles which emphasize public participation, the Department strengthed Community Mobilization Programmes during the year under review with purposes of seeking community based and indigenous solutions in respct of their community needs and 201 584 people participated in those interactions. During 2018-2019 financial year, the Department will strengthen partnership with regard to Youth and Women Development Programme. This has enhanced planning to address social ills such as human trafficking, elder and child abuse, substance abuse, teenage pregnancy and HIV & AIDS. Institutional Capacity Building and Support During the 2017/18 financial year, the Department capacitated 6405 non-profit organizations (NPOs) on governance issues in line with capacity building guideline. Capacity building focussed on financial management, project management, conflict management, committee roles and responsibilities, health and safety, productivity, resource mobilization, holding of meetings and writing of minutes of meetings. More than 1 600 NPOs received support on registration and compliance. Local and District NPO Forums, were strengthened through institutionalization and support in all local municipalities. This has improved coordination and communication between the Department and NPOs as well as amongst NPOs themselves. In 2018/19 financial year, the Department will enhance capacity building programmes of NPOs through vigorous quality assurance processes, utilizing accredited training providers and support materials. All trained NPOs will be exposed to mentoring, coaching and incubation programmes in order to ensure that theoretical knowledge obtained



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during training is translated into practice. To further cement the mentoring support to NPOs, an Incubation facility will be established at the Illovo Development Centre at eThekwini Metro Poverty Alleviation and Sustainable Livelihood As part of enhancing food security and household nutrition, the Department established 44 Community Nutrition Development Centres (CNDCs) in most deprived wards benefiting 12 079 beneficiaries. This Programme aims at providing food security and household nutrition to people living in abject poverty and skills development to enable them to be self-sufficient. The Department also created 12 871 job opportunities through the Expanded Public Works Programme and beneficiaries received a stipend that is above the poverty threshold. In 2018/19 financial year, the Department will continue to implement programmes in 44 CNDCs and facilitate the establishment of 2 additional centres. Beneficiaries of the CNDC programme will be exited through skills development, employment opportunities and income generating projects. An evaluation of the performance of CNDCs will be commissioned in four sites. Community-Based Research and Planning As part of enhancing evidence based planning and programme design, the Department compiled 886 community profiles and developed 831 ward based plans. These plans contributed to the development of Integrated Development Plans (IDPs) for municipalities. To further enhance the constitutional values and principles on community participation in policy making and planning, the Department facilitated community dialogues to provide communities with platforms to learn about their environmental conditions, strengths and assets to be leveraged upon to address their challenges Youth Development We provided capacity building and support to 639 youth development structures which includes youth clubs, youth NPOs and youth forums. These structures implemented youth mobilization programmes reaching 83 313 young people in order to enable young people to participate in their development, youth structures will be supported to provide socio-economic opportunities.

Women Development The Department implemented socio-economic empowerment initiatives reaching 7 400 women through 48 women-led NPOs which exposed them to entrepreneurial, financial literacy, business skills and mentorship. A total of 49 769 women participated in programmes such as life skills, legal and human rights awareness, HIVand AIDS, teenage pregnancy, gender based violence workshops, drugs and substance abuse programmes. The Department also implemented Women’s dialogues and intergenerational programmes reaching 13 680 women to address issues of the generational gap. During 2018/19 financial year, the Department will pilot a project for women development in the Harry Gwala District. Through this pilot, we will ensure the alignment of women development with RASET Programme. Special attention will be given to strengthening strategic partnerships with organised women formations/structures, business sector and other government departments to support women led NPOs on capacity building and mentorship. High impact women development programmes will be implemented in all district municipalities. Population Policy Promotion The Department continues to assist government departments and civil society organizations to implement the Population Policy of South Africa through population research, advocacy and capacity building. The Department has implemented 62 advocacy and capacity building programmes benefitting 377 beneficiaries. To promote evidence-based planning and programming, we have commissioned research projects on the Evaluation of the Population Policy Implementation, Substance Abuse Intervention Programme, Food Security and Psychology of Sex Offenders. These projects will continue in the current financial year. Other initiatives include critical analysis of demographic profiles and trends in all District Municipalities.



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Departmental receipts

Departmental receipts

2017/2018 2016/17 Estimate Actual

Amount Collected

(Over)/Under Collection

Estimate Actual Amount Collected

(Over)/Under Collection

R’000 R’000 R’000 R’000 R’000 R’000 Sale of goods and services other than capital assets

6 458 5 863 595 5,775 5,642 133

Interest, dividends and rent on land

29 202 (173) 26 1045 1019

Sale of capital assets

560 4 784 (4 224) 500 2377 1877

Financial transactions in assets and liabilities

1 187 1 355 (168) 1,071 15 880 (14809

Total 8 234 12 204 (3 970) 7,372 24 944 (11 780) Gift and Donations The nature of services rendered by the department invites the general public, civil society and Businesses to donate different types of donations which include cooked food, clothes, money etc. The Department has disclosed the gifts, donations and sponsorships received of R 42 000. National Treasury Exemptions and Deviations The Department did not have any National Treasury Exemptions and Deviations for the period under review. Events after the reporting date. No events after the reporting period have been recorded. Approval The Annual Financial Statements set out on pages 172 to 248 have been approved by the accounting officer.



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5. STATEMENT OF RESPONSIBILITY AND CONFIRMATION OF ACCURACY FOR THE ANNUAL REPORT

To the best of my knowledge and belief, I confirm that all information and amounts disclosed throughout

the annual report are consistent and reflect correct amounts received and spent by the Department. All

information provided for in the annual report is accurate and complete and free from any omissions.

I also confirm that the annual report has been prepared in accordance with the guidelines on the annual

report as issued by National Treasury, and this has been confirmed by the KwaZulu-Natal Provincial

Treasury. The Annual Financial Statements (Part E) have also been prepared in accordance with the

modified cash standard and the relevant frameworks and guidelines issued by the National Treasury.

The preparation of the Annual Financial Statements has been prepared in accordance with accepted

standards of Accounting and any judgement made in this information have been made by myself as the

Accounting Officer of the KwaZulu-Natal Department of Social Development.

It is also confirmed that the KZN Department of Social Development has established and implementing

efficient internal control systems which are designed to provide reasonable assurance as to the

reliability of the performance information, human resource information, as well as the annual financial

statements. We confirm that the opinion of the Auditor General expressed in this report is based on the

reliability and completeness of performance information made available to themselves.

In my opinion, the annual report fairly reflects the operations, the performance information, the human

resources information and the financial affairs of the department for the financial year ended 31 March

2018



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6. STRATEGIC OVERVIEW

6.1 VISION

Our vision is that of “A Caring and Self-reliant Society”.

6.2 MISSION

To transform our society by building conscious and capable citizens through the provision of

integrated social development services

6.3 CORE VALUES • Integrity – Our services our rendered with honesty and truthfulness with

demonstrable reliability and honour. • Respect – We pay deference and hold our customers in high esteem. • Fairness – We uphold objectivity and justice in rendering our services. • Equality – We believe in a fair egalitarian society offering equal developmental opportunities. • Human dignity – We serve our community with pride and necessary self-esteem.

. 6.4 PRINCIPLES

We seek to embody the Batho Pele Principles in our efforts so as to ensure that our service provision is done in humane ways and results in positive and sustainable outcomes for the citizens of KwaZulu-Natal. Our Service Delivery Improvement Plan entails all the principles of Batho Pele and will be implemented over the next five years. Consultation: people should be consulted about the level and quality of services they receive, and wherever possible, be given a choice. Service standards: people should be told what level and quality of services they will receive. Access: all citizens should have equal access to the services to which they are entitled. Courtesy: all people should be treated with courtesy and consideration. Information: people should be given full, accurate information about the services they receive. Openness and transparency: about how the department is run, how much it costs, and who is in charge. Redress: if a promised standard of service is not delivered, people should be offered an apology, an explanation and a speedy remedy. When complaints are made, people should receive a sympathetic, positive response. Value for money: public services should be provided economically and efficiently



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7. LEGISLATIVE AND OTHER MANDATES 7.1 CONSTITUTIONAL MANDATES

The Constitution of South Africa, Act No 108 of 1996 The basic tenets of the Constitution as embodied in Chapter 2 – the Bill of Rights emphasises equality, human dignity, freedom and security of the person, health care, food, water and social security and the rights of the child. Schedule 4 of the Constitution identifies Social Welfare Services, population development, and disaster management as function areas of concurrent national and provincial legislative competence.

7.2 LEGISLATIVE MANDATES The Department of Social Development derives its mandate from several pieces of legislation and policies, including the White Paper for Social Welfare (1997) and the Population Policy (1998). The constitutional mandate of the department is to provide sector-wide national leadership in social development. Based on its mandate, the Department of Social Development develops and implements programmes for the eradication of poverty, social protection and social development among the poorest of the poor, and the most vulnerable and marginalised. The department effectively implements this through its partnerships with its primary customers/clients and all those sharing its vision. Older Persons Act, 2006 This Act, which was operationalized by a Presidential Proclamation on 1 April 2010, establishes a framework for empowering and protecting older persons, and promoting and maintaining their status, rights, well-being, safety and security. It provides for older persons to enjoy good quality services while staying with their families in their communities for as long as possible. Chapter 3 of the Act deals specifically with the development of community based care and support programmes. These fall into the broad categories, namely prevention and promotion programmes, aimed at ensuring that older persons live independent lives within their communities; and home based care, and aimed at ensuring that frail older persons receive maximum care within their communities through a comprehensive range of integrated services. The Act recognises the wisdom and experience of older people and the need to protect their knowledge and skills. It also promotes the active participation of older people in community affairs. Fund-Raising Act, 1978 The Fund-Raising Act of 1978, which provided for the establishment of various relief funds. Except for its relief fund chapter it was repealed in 1997 by the Non-Profit Organisations Act, 1997. The Social Development Sector is in the process of repealing the remaining parts of the Act.



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Social Service Professions Act, 1978 This Act, formerly known as the Social Work Act, provides for the establishment of the South Africa Council for Social Work and defines its powers and functions. The Act was amended in 1995 to provide for the establishment of the South African Interim Council for Social Work and for the rationalisation of certain laws relating to social workers that remained in force in the various areas of the national territory of the Republic. The Act was also amended in 1996 in order to make the South African Interim Council for Social Work more representative of the people of the country. The 1998 amendment established the South African Council for Social Service Professions, and professional boards for social service professions.

Children’s Act, 2005 This Act, which was operationalized by a Presidential Proclamation on 1 April 2010, gives effect to the rights of children contained in the Constitution. Its sets out principles relating to the care and protection of children, and defines parental responsibilities and rights. It deals with early childhood development, prevention and early intervention, children in alternative care, foster care, child and youth centres and drop-in centres, the adoption of children, and inter-country adoption. It also gives effect to The Hague Convention on International Child Abduction, provides for surrogate motherhood, and creates new offences relating to children. Prevention of and Treatment for Substance Abuse Act, 2008 This Act provides for a comprehensive national response for the combating of substance abuse, to provide for mechanisms aimed at demand and harm reduction in relation to substance abuse through prevention, early intervention, treatment and re-integration programmes; to provide for the registration and establishment of treatment centres and halfway houses; to provide for the committal of persons to and from treatment centres and for their treatment, rehabilitation and skills development in such treatment centres; to provide for the establishment of the Central Drug Authority; and to provide for matters connected therewith. Non-Profit Organisations Act, 1997 This Act repealed the Fund-Raising Act, 1997, excluding the chapter that deals with relief funds, and provided for an environment in which non-profit organisations can flourish. The Act also established an administrative and regulatory framework within which non-profit organisations can conduct their affairs. The Act was amended in 2000 to effect certain textual alterations. National Development Agency Act, 1998 This act established the National Youth Development Agency (NDA), which is responsible for promoting appropriate and sustainable partnerships between government and civil society organizations (CSOs) aimed at eradicating poverty and its causes. The NDA is mandated to grant funds to civil society organizations (CSOs) in order to enhance their capacity to meet the developmental needs of poor communities, and promote development dialogue. Advisory Board on Social Development Act, 2001. The Act established the national Advisory Board on Social Development, aimed at building and consolidating partnerships between government and civil society. The Act is yet to be brought into operation.



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White Paper for Social Welfare (1997) The White Paper sets out the principles, guidelines, proposed policies and programmes for developmental social welfare in South Africa. As the primary policy document, the White Paper serves as the foundation for social welfare in the post-1994 era. White Paper Population Policy for South Africa (1998) The White Paper aims to promote sustainable human development and quality of life for all South Africans through the integration of population issues into development planning in all spheres of government and in all sectors of society. The policy mandates the Department of Social Development to monitor the implementation of the policy and its impact on population trends and dynamics in the context of sustainable human development. Government departments and their counterparts in civil society should be capacitated and supported to understand the critical linkages between population and development, and to integrate population issues in development planning, through research and the dissemination of data and information. Domestic Violence Act, 1998 The Act seeks to provide victims of domestic violence with the maximum protection the law can provide, and introduces measures aimed at ensuring that the relevant organs of state give full effect to its provisions, thereby conveying the state’s commitment to eliminating domestic violence. The department is currently helping to develop an integrated manual on the Act which will be used to train Social workers, police, and court personnel. Other legislation affecting the Department’s operations include: Child Justice Act, 2008 The Child Justice Act of 2008 provides for the following: To establish a criminal justice system for children, who are in conflict with the law and are accused of committing offences, in accordance with the values underpinning the Constitution and the international obligations of the Republic;

to provide for the minimum age of criminal capacity of children; to provide a mechanism for dealing with children who lack criminal capacity outside the criminal justice system;

to make special provision for securing attendance at court and the release or detention and placement of children;

to make provision for the assessment of children; to provide for the holding of a preliminary inquiry and to incorporate, as a central feature, the possibility of diverting matters away from the formal criminal justice system, in appropriate circumstances;

to make provision for child justice courts to hear all trials of children whose matters are not diverted;

to extend the sentencing options available in respect of children who have been convicted;

to entrench the notion of restorative justice in the criminal justice system in respect of children who are in conflict with the law; and

to provide for matters incidental thereto.



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National Youth Development Agency Act, 2008 The National Youth Development Agency Act, 2008 provides for the establishment of the National Youth Development Agency aimed at creating and promoting coordination in youth development matters; the objects and functions of the Agency; the manner in which it is to be managed and governed; the regulation of its staff matters and financial affairs; the administration of the fund referred to in the Demutualization Levy Act, 1998 by the Agency under a new name; the repeal of the National Youth Commission Act, 1996; and matters connected therewith

7.3 POLICY MANDATES

Service Delivery Model of 2005 Provides:

a national framework that determines the nature, scope, extent and level of work that constitutes the

service delivery model for developmental social services

a basis for determining appropriate norms and standards for service delivery which will in turn provide

a basis for funding and greater efficiently and effectiveness in service delivery

Policy on Financial Awards of 2005 Provides for financing and monitoring of Social Services Population Policy for South Africa, 1999 The Population for Policy of South Africa reflects international trends and approaches to population and

development issues. The policy deals with issues of fertility, morbidity, mortality as well as the

environmental impact on population and development.

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8. ORGANIZATIONAL STRUCTURE High Level Organizational Structure

DISTRICT MANAGEMENT

OFFICE OF THE MEMBER OF THE EXECUTIVE COUNCIL

SOCIAL SERVICES FINANCIAL & HUMAN RESOURCE MANAGEMENT

ORGANIZATIONAL RISK MANAGEMENT & ASSURANCE

SERVICES

STRATEGIC SUPPORT MANAGEMENT

CORPORATE SUPPORT SERVICES

OFFICE OF THE HEAD OF DEPARTMENT

DISTRICT MANAGER

SOCIAL WELFARE SERVICES

CHILDREN & FAMILIES

RESTORATIVE SERVICES

COMMUNITY DEVELOPMENT


QUALITY ASSURANCE & PROFESSIONAL DEVELOPMENT

FINANCIAL MANAGEMENT

SERVICES



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LOCAL SERVICE OFFICE MANAGEMENT

.

SERVICE OFFICE MANAGER

SOCIAL WELFARE SERVICES CHILDREN AND FAMILIESRESTORATIVE

SERVICESCOMMUNITY

DEVELOPMENT




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9. ENTITIES REPORTING TO THE MEMBERS OF THE EXECUTIVE COUNCIL

There are no entities reporting to the Member of the Executive Council.



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PART B: PERFORMANCE INFORMATION



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1. AUDITOR GENERAL’S REPORT: PREDETERMINED OBJECTIVES

The AGSA currently performs certain audit procedures on the performance information to provide reasonable assurance in the form of an audit conclusion. The audit conclusion on the performance against predetermined objectives is included in the report to management, with no material findings being reported under the Predetermined Objectives heading in the Report on other legal and regulatory requirements section of the auditor’s report. Refer to page 162 of the Report of the Auditor General, published as Part E: Financial Information.



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2. OVERVIEW OF DEPARTMENTAL PERFORMANCE 2.1 Service Delivery Environment

Population

According to Stats SA Mid-year population estimates 2017, the Province of KwaZulu Natal has 11 million

people out of 56, 52 million South Africans, which is 19,6% of the total population of South Africa. KZN is still

the second most populous province after Gauteng, which accounts for 14.2 million people, constituting 25.3

per cent of the total national population.

The population distribution of KZN by age in 2017 indicates that 32 per cent of the population are children

between 00 and 14 years of age and approximately 37,3 per cent are youth between 15-34 years of age. This

means that children and youth combined make up about 69,3 per cent of the total KZN population.

Poverty and Household Income

According to Stats SA 2016, the proportion of people living in poverty decreased from 10.9% in 2011 to 7.7%

in 2016. Despite the proportion of poor people declining in KZN, the proportion of those who experienced

severe deprivation increased slightly from 42% to 42.5%. The majority of these households fall mainly under

169 poorest wards, spread across five Local Municipalities in the Province, namely Msinga,

Umhlabuyalingana, Maphumulo, Vulamehlo and Nkandla. This means that the Department has to prioritize

these local municipalities in terms of service delivery.

According to the Global Insight 2016, 40.5% of KZN households were categorized as being lower income

households in 2015, earning between R0-54 000 per annum. About 20.7% were categorized as being low

emerging income households earning between R54 000 - 96 000 per annum; 27.3% as emerging middle

class at R96 000 – R360 000 per annum and 6% as middle class between R360 000 – R600 000 per annum.

About 3,9% of the KZN population were categorized as upper middle class earning between R600 000 - R1,2

million per annum and 1.5% as affluent, earning in excess of R1.2 million per annum.

According to SASSA 2016, KZN had 3 919 193 (23.2%) of about seventeen million social grant beneficiaries

(highest compared to other provinces) in December 2016. As the lead Department in terms of driving the

social protection agenda in the Province, the Department has to double its efforts to ensure that social grant

recipients are linked to sustainable initiatives to reduce dependence on social grants.

The Department also needs to link with civil society and business to develop a holistic community

development approach that seeks not only to alleviate poverty, but also to enable citizens to improve their

own situation and to eradicate poverty in totality.



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HIV & AIDS

According to Stats SA 2017 Mid-year population estimates, the total number of people living with HIV in SA is

estimated at approximately 7.06 million (12,6% of the population of SA). For adults aged 15-49 year, an

estimated 17.98% of the population is HIV positive, a slight decrease from 2016.

The prevalence rate of HIV amongst youth aged 15-24 years is 17.98%. According to National Antenatal

Sentinel HIV & Syphilis Survey Report Published October 2017, the highest prevalence of HIV in pregnant

women was in KwaZulu-Natal (KZN), with an estimate of 44.4%. All KZN districts have HIV prevalence rates,

which feature in the top quarter of the district results. Across the provinces, KZN has shown the largest increase

in prevalence amongst pregnant women over the last 5 years, from 37.4% in 2011 to 44.4% in 2015. In

response to this, the Department will continue to intensify the rollout of Social Behaviour Change Programmes

in all wards.

Teenage Pregnancy

According to South Africa Demographic and Health Survey (SADHS), Key Indicator Report, 2016 the issue of

adolescent fertility is important on both health and social grounds. Children born to very young mothers are at

increased risk of sickness and death. Teenage mothers are more likely to experience adverse pregnancy

outcomes, and are more constrained in their ability to pursue educational opportunities than young women

who delay childbearing. 16% of women age 15-19 in South Africa have begun childbearing: 12% have given

birth, and another 3% were pregnant with their first child at the time of interview. As expected, the proportion

of women age 15-19 who have begun childbearing rises rapidly with age, from 4% among women age 15 to

28% among women at age 19. Early childbearing among young women is more common in non-urban areas

than in urban areas (19% versus 14%, respectively). KZN occupies a third position of the percentage of women

age 15-19 who have begun childbearing at 19%.

Women According to the 2016 mid-year population estimates by Stats SA, 5.7 million (52%) of the KZN population

consists of women. Yet women are more affected by poverty and unemployment than men. Although there is

visible constitutional and legal progress in gender equality, these are suppressed by entrenched patriarchal

norms.

The Department is mandated to conduct household and community profiling. In line with this mandate, there

is a need for the Department to identify and profile single women-headed households and those women who

are breadwinners and assess their needs. Such profiling will then inform the appropriate integrated services

government, civil society, organized labour and business can be implement to improve the plight of women in

the province.



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Children According to the 2017 mid-year population estimates, 21, 3 million (38%) of the South African population

comprises children between the ages of 0-19 years of age. In KwaZulu-Natal, 3.6 million (17%) of the KZN

population consists of children between the ages 0-19 years of age. The Province of KwaZulu-Natal is the

second largest Nationally with Eastern Cape leading with many children in foster care. As at 31 March 2018

KZN was sitting at 83 525 as compared to Eastern Cape sitting at 96 419. 115 860 children between ages

0-5 are accessing ECD services. In the current financial year, the Department will continue to increase access

to ECD services through implementation of ECD Conditional Grant. The rights of children in South Africa are

protected in terms of the Constitution (1996), the Children’s’ Act (2005) and the Child Justice Act (2008).

Table 1: Status of Children in KZN, Mid-year Population estimates report 2017

AGE KWAZULU-NATAL % SOUTH AFRICA 0 – 4 1 231 052 21 5 866 573

5 – 9 1 194 286 21 5 764 567

10 – 14 1 111 398 22 5 093 681

15 -19 1 007 111 22 4 592 001

TOTAL 3 637 447 17 21 316 822

Crime

According to the South African Police Service 2016/17 Crime Statistics, crime remain one of the main

challenges in the Province of KwaZulu-Natal. The tables reflect crime categories in the province

Table 2: The table below shows comparative analysis of crime categories against the person

CRIME CATEGORY 2016 2017 INCREASE% DECREASE %

Murder 3929 4014 2.2%

Sexual Offences 8947 8484 5.2%

Attempted murder 4041 3914 3.1%

Grievous bodily harm 28665 26824 6.4%

Robbery with aggravating circumstances 21061 22327 6.0%

MITP 14709 14010 4.8%

Burglary- Non –Residential 11656 11253 3.5%

Burglary Residential 42429 41013 3.3%

Drug related crimes 46354 50429 8.8%



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Total Number of Contact Crimes Against the Person 97 870 182 268

Source: SAPS, 2017

Table 3: Crime against Women and Children as well as Persons with Disabilities

CRIME CATEGORIES NUMBER OF CRIMES

Murder 1 116

Sexual Offences 2 010

Attempted Murder 1 095

Assault with the intent to inflict grievous bodily harm 6 783

Common assault 7 033

Robbery with aggravating circumstances 7 558

Drug related crimes 16 233

Driving under the influence of alcohol or drugs 4 534

TOTAL ARRESTS 46 362

Source: SAPS, 2017

Persons with Disability

The Community Survey 2016 results indicate that the KZN disability prevalence increased from 8.4% in 2011

to 8.6% in 2016. Statistics also indicate that persons with disability constitute 4.3% of the KZN population.

EThekwini and uMgungundlovu Districts have the largest share of persons with disabilities. Disability can be

physical, emotional, hearing and sight related. Physical disability constitutes the highest percentage, followed

by emotional disability, sight and hearing impairment. The Department will continue to implement residential

and community based care and support services in the Province.

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2.2 Service Delivery Improvement Plan The department has completed a service delivery improvement plan. The tables below highlight the service delivery plan and the achievements to date.

VEP BATHO PELE PRINCIPLES

KEY SERVICE

SERVICE BENEFICIARY

CURRENT STANDARD DESIRED STANDARDS ACTUAL ACHIEVEMENT 2017/18

2015/2016 2016/2017

QUANTITY To provide psycho-social services to all victims of crime and violence Children Youth Adults

1 885 victims of crime and violence accessing funded VEP service sites managed by NPOs

Increase the number of victims accessing VEP services by 5% to 892

Quarter 1 =1802 victims of crime and violence accessed funded VEP service sites Quarter 2 = 1756 victims of crime and violence accessed funded VEP service sites Quarter 3 =1618 victims of crime and violence accessed funded VEP service sites Quarter 4 = 1 836 victims of crime and violence accessed funded VEP service sites.

4 375 victims of crime and violence receiving psychosocial support from DSD

Increase the number of victims of crime and violence receiving psychosocial support from DSD by 5% to 5 853

7 012 victims of crime and violence received psychosocial support from DSD

17 funded shelters for victims of crime and violence managed by NPOs.

Increase number of shelters to 18 (2%) 20 shelters were funded.

10 funded NPO rendering prevention , care and support to victims of crime and violence

Increase number of funded NPO rendering prevention, care and support to victims of crime and violence to 11 (1, 3%)

13 NPOs rendering prevention, care and support to victims of crime and violence.

QUALITY 27 VEP shelters and NPO’s registered in compliance with norms and standards.

Increase number of VEP shelters and NPO’s to be registered in compliance with norms and standards to 29 (1% )

Thirty three (33) VEP shelters and NPO’s registered in compliance with norms and standards.

2 accredited VEP programmes - Healing and Restoration - Gender Based Violence

Increase number of accredited VEP programmes to 3 -Men and Boys -Healing and Restoration -Gender Based Violence

One accredited programme for victims of human trafficking (Healing and Restoration)

CONSULTATION

Facilitate consultation of stakeholders during Provincial VEP Forum meetings as per Integrated VEP Policy Document

100% compliance with a target of 1 meeting per quarter as per Integrated VEP Policy document

All Provincial VEP Meetings held on a quarterly basis as follows: - 10 May 2017 08 August 2017 07 November 2017 06 February 2018



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KEY SERVICE

SERVICE BENEFICIARY


2015/2016 2016/2017

Facilitate consultation with stakeholders in 23 Local VEP Forums

Ensure compliance and consistency in regular consultation with stakeholders

Four District forums were established as follows: - King Cetshwayo Amajuba Harry Gwala Umkhanyakude

Commemoration of calendar events through Izimbizo, community participation and community dialogues: Crime victims’ Rights week, 16 days of activism Human trafficking week Annual campaign on Social ills

Facilitation of 4 community outreach programmes within districts through Izimbizo, community participation and community dialogues Crime victims’ Rights week, 16 days of activism Human trafficking week Annual campaign on Social ills

11 Community dialogues were held on the following Calendar days: - Crime victims’ Rights week. 16 Days of activism Human Trafficking Week Social Ills

Alignment of VEP Programmes and services in Operation Sukuma Sakhe programmes (Provincial Task Team, District and Local Task Team’s)

Ensure implementation of VEP programmes through OSS

Service offices ensure VEP issues are discussed at OSS.

Monitoring and evaluation of 27 registered and funded VEP organizations

30 registered and funded VEP service sites monitored.

Nine (09) Monitoring and Evaluation visits were undertaken by the VEP Directorate. Three (3) Monitoring and Evaluation visits were undertaken by Umkhanyakude District. Ten (10) monitoring visits were undertaken by Ethekwini North.

Facilitate radio slots and newspaper inserts during calendar events

Facilitate radio slots and newspaper inserts during calendar events

Radio slots were conducted on the following: - • Gender Based Violence and anti-rape

SERVICE STANDARDS

Provide input into the review of the Service Commitment Charter


Input was provided on the Service Commitment Charter.

Implementation and monitoring of Minimum norms and standards for services to victims

100% implementation and compliance to Minimum norms and standards for services to victims

100 % implementation and compliance to Minimum norms and standards for services to victims

Implementation of the client satisfaction survey

100% implementation of the client satisfaction survey in EThekwini Metro

The Second Victim Satisfaction Survey was undertaken from the 11-14 July at 07 Shelters.

Development and Approval of Service Level Agreement for funded entities

29 approved Service Level Agreement There is a total of thirty three (33) approved SLA’s.

ACCESS Access to VEP shelters and White Door Centres of Hope

Increase access to 22 VEP service sites in the following Districts. Harry Gwala Zululand

Twenty (20) shelters were funded. Seventeen (17) White Door Centres of Hope were funded. Total: Thirty-seven (37) Victim Empowerment Centres.



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KEY SERVICE

SERVICE BENEFICIARY


2015/2016 2016/2017

EThekwini South UThungulu UGu

Establishment of the Provincial Gender Based Violence Command Centre

Implement Gender Based Violence Command Centre

The National Gender-Based Command Centre is fully operational. The Departmental Call Centre was reviewed in order to respond to Gender Based Violence matters.

Develop Marketing plan of VEP services through community dialogues, OSS, print and electronic media.(Consultation and Information)

50% compliance to marketing of VEP services

12 000 Everyday Heroes were printed in English and IsiZulu

Development of referral mechanism for White Door Shelters and DSD Services

100% compliance to the referral mechanism for White Door Shelters and DSD Services

100% referral mechanism is in place for White Door Centres.

Customize VEP talking books for the visually impaired to include provincial contact details.

200 customized talking books Process of customising VE talking books has commenced.

Electronic and print information brochure on the internet on VEP programmes

Ensure displaying of electronic and print information brochure on the DSD website on VEP programmes in English and IsiZulu.

VEP information was displayed on the website.

COURTESY

Documented and displayed admission and complaints procedures per service offices, facilities, shelters and NPO’s

100% compliance with displayed admission and complaints procedures per service offices, facilities , shelters and NPO’s

There is compliance by 100% Shelters and NPO’s with regards to admissions and complaints procedures.

Keep Reportable incident registers per service offices, facilities, shelters and NPO’s

100% compliance with the maintenance of the reportable incident registers

There is 100% compliance by Shelters with incident registers.

Ensure VEP Coordinators and Officials to wear name tags.

50% compliance with the wearing of name tags There is at least 100% compliance with the wearing of name tags.

Develop capacity building of frontline staff on telephone etiquette

60 officials capacitated on telephone etiquette 60 officials were trained.

Capacity building of officials on code of conduct and ethics (Obtain baseline from HR)

60 officials capacitated on code of conduct and ethics

60 officials were trained on Code of Ethics.

Implementation of the client satisfaction survey

100% implementation of the client satisfaction survey in EThekwini Metro

The Second Victim Satisfaction Survey was undertaken from the 11-14 July at 07 Shelters.



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KEY SERVICE

SERVICE BENEFICIARY


2015/2016 2016/2017

Establishment of the Provincial Gender Based Violence Command Centre

Implementation of the Gender Based Violence Command Centre

The National Gender-Based Command Centre is fully operational. The Departmental Call Centre was reviewed in order to respond to Gender Based Violence matters.

INFORMATION Develop and Disseminate information during Commemoration of calendar dates a) Child Protection Week b) Victims’ Rights Week c) Restorative Justice Week d) Human Trafficking week e) 16 Days of Activism on No

Violence Against Women and Children

f) Annual campaign on Social Ills

Awareness raising and commemoration of calendar dates a) Child Protection Week b) Victims’ Rights Week c) Restorative Justice Week d) Human Trafficking week e) 16 Days of Activism on No Violence

Against Women and Children f) Annual campaign on Social Ills

Awareness Raising and commemoration of the following events were held

Child Protection Week (30 May to 05 June 2017) Crime Victims’ Rights Week (15-19 September 2017) Human Trafficking Awareness Week (01-05 October

2017) 16 Days of Activism on No violence against women and

children(25 November -10 December 2017)

Translation of Sexual Offences and Domestic Violence pamphlets into braille.

100 Translated Sexual Offences and Domestic Violence pamphlets into braille

Translation has commenced

Capacity building of officials on disability mainstreaming

80 officials capacitated on disability mainstreaming

No training on Disability mainstreaming was facilitated during the reporting period.

Electronic and print information brochure on the internet on VEP programmes

Ensure displaying of Electronic and print information brochure on the DSD website on VEP programmes in English and IsiZulu.

Displaying has commenced.

200 talking books available for people with disabilities

Talking books were procured.

Develop 100 copies of information Brochure printed in large print and in braille.

Development of large print has commenced.

Standardized organograms at service offices and facilities

Ensuring 100% compliance with displayed organograms at service offices and facilities.

100% compliance with displayed organograms at service offices and facilities.

Capacitated officials on:

Trauma Counselling Gender Based Violence

300 VEP officials capacitated

50 officials were capacitated on VEP



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KEY SERVICE

SERVICE BENEFICIARY


2015/2016 2016/2017

Human Trafficking Sexual Offenses Domestic violence Provide input into the Department newsletter and inter/intranet on a quarterly basis

Provide input into the Department newsletter and inter/intranet on a quarterly basis

Input was provided.

OPENNESS AND TRANSPARENCY

Documented and displayed rights and responsibilities of victims in all DSD offices and facilities.

Document and display rights and responsibilities in isiZulu, English, Afrikaans, Sesotho and isiXhosa of victims to ensure 100% compliance.

80 % compliance noted.

Input into annual report for the Department on achievements and provide feedback to focus group and stakeholders.

Input into annual report for the Department on achievements

Input provided on achievements

Bi-monthly facilitation and attendance at Programme 2-5 and District Management meetings to discuss progress reports

Bi-monthly facilitation and attendance at Programme 2-4 and District Management meetings to discuss progress reports

Facilitation and compliance was ensured.

Develop a tool to consult with service recipients on services received

Obtain input from service users on services received

Tools are in place and used by service offices.

Displayed office organogram at service offices and VEP funded organizations

100% compliance of displayed office organogram

100% compliance to the display of organogram at DSD and funded Organisations

REDRESS/DEALING WITH COMPLAINTS



Input was made.

Develop complaints procedure in line with reviewed Service Commitment Charter

Amend complaints procedure in line with reviewed Service Commitment Charter

Input was made

Provision of Suggestion/feedback boxes at service offices, facilities, VEP funded organizations and Provincial office

Ensure compliance in the effective utilization of the suggestion / feedback boxes

Effective utilisation of suggestion boxes was ensured.

Provide input into the development of a client satisfaction survey for the Department

Ensure compliance in the utilization of the client satisfaction survey

Compliance was ensured



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KEY SERVICE

SERVICE BENEFICIARY


2015/2016 2016/2017

Analyze the trends of complaints received on a monthly basis.

Analysis of complaints received and feedback provided on a monthly basis

Analysis was conducted and feedback was provided.

Provide written acknowledgement of receipt of complaint within 5 days ,intervene and respond within 30 working days

100% compliance with acknowledgement, intervention and response to complaints.

100% compliance at funded VEP sites

Keep feedback registers on complaints received in shelters , service offices and facilities

100% compliance with maintenance of feedback registers

There is 100% compliance at Service Offices, facilities and funded VEP sites.

VALUE FOR MONEY

Provide input into the MEC Budget Speech on an annual basis and provide progress on commitments on a quarterly basis.

Provide input into the MEC Budget Speech on an annual basis and provide progress on commitments on a quarterly basis.

Input was provided on a quarterly basis.

Ensure that 27 VEP shelters and NPO’s are providing services in line with funded deliverables as outlined in the Service Level Agreements.

Ensuring that 30 VEP shelters and NPO’s are providing services in line with funded deliverables

These were monitored during the monitoring and evaluation visits that were facilitated.

Financial and Risk Management training provided to 27 funded NPOs and VEP coordinators.

Financial Management training provided to 30 funded NPOs and VEP coordinators

Thirty three (33) NPO’s were capacitated on Financial Management.

Monthly analysis of expenditure reports for under/over expenditure and verification of payments

Monthly analysis of expenditure reports for under/over expenditure and verification of payments

Expenditure reports were analysed on a monthly basis.

Monitoring and evaluation of 27 registered and funded VEP organization.

30 registered and funded VEP service sites monitored.

Nine (09) Monitoring and Evaluation visits were facilitated. Three (3) Monitoring and Evaluation visits were undertaken by Umkhanyakude District. Ten (10) monitoring visits were undertaken by Ethekwini North.

TIME 17 VEP shelters 10 and NPO claims processed within 30 days.

17 registered and funded VEP shelters and 10 NPO’s VEP claims processed.

Claims were processed on a monthly basis.



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KEY SERVICE

SERVICE BENEFICIARY


2015/2016 2016/2017

COST Funding of VEP shelters@ R62 per women per day per attendance.

Funding of VEP shelters @ R63 per women per day per attendance.

There was compliance in respect of claims being processed at R67 per client per day per attendance.

Payment of Stipend for shelter officials, subsidy for Social Worker and Admin Official.

100% compliance with payment. There was 100% compliance with payment of stipends.

HUMAN RESOURCES 02 provincial coordinator 12 VEP district coordinators 01 VEP coordinator per Service

office required.

100 officials dedicated to VEP programme: 1 Senior Manager. 02 provincial coordinators. 12 cluster programme managers. 12 district coordinator 73 VEP coordinator (1 per Service office).

There was 100% compliance, there are officials dedicated to VEP.

ENCOURAGING INNOVATION AND RECOGNIZING EXCELLENCE

Motivate shelters and service offices to comply with Batho Pele principles in line with VEP.

Pilot implementation of Batho Pele Principles in the shelters for abused women in two districts.

The following shelters were assessed and nominated for service excellence awards at a National level: -

Open Door Crisis Care Centre House of Hope & Recovery Victory Haven VJ Kara

Provide input into the development of a standardized procedure to reward innovation and excellence for service offices and NPO’s

Compliance with the procedure to reward innovation and excellence for service offices and NPO’s

Participated in the national awards selection and development of the assessment tool on 20-09-17. Director for VEP was part of the Adjudication Panel for Service Excellence awards in 2016/17.

Rewarding best practice service offices, NPO’s and individuals with a token, letter of appreciation or a trophy.

Reward best practice service offices , NPOs and individuals

The following Shelters received laptops from the Vodacom Foundation for their excellence in VE services and were trained on Basic Computer Skills: -

The Sahara Isiphephelo Sejuba Abrina Esther House



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KEY SERVICE

SERVICE BENEFICIARY


2015/2016 2016/2017

LEADERSHIP & STRATEGIC DIRECTION

Develop VEP business plans with high level implementation plan aligned to the Budget Speech imperatives and State of the Province address

Ensure 100% alignment of district VEP business plan with Provincial plan and ensure implementation.

100% compliance was ensured.

Facilitation, participation and provision of reports for the following meetings: - Provincial Programme 2-5 District management meetings District and Local Task team

meetings (OSS)

100% compliance to attendance, participation and provision of reports for the following meetings: - Provincial Programme 2-5 District management meetings District and Local Task team

meetings(OSS)

100% compliance to attendance and participation was ensured.

Co-ordination of Provincial VEP Forum

100% compliance in co-ordination of Provincial VEP meeting in line with integrated VEP policy document

There was 100% compliance co-ordination. Two provincial VEP Meetings held on a quarterly basis as follows: -

10 May 2017 08 August 2017 07 November 2017 06 February 2018

Co-ordination of Local VEP Forums

Increase the number of local VEP Forums to 35 (8% increase)

District Forums were established as follows: - King Cetshwayo Amajuba Harry Gwala Umkhanyakude

8% increase was ensured SERVICE DELIVERY IMPACT

Develop a mechanism/tool to assess the impact of VEP services to all service users.

Implement tool to assess impact of VEP services to all service users.

Tool was implemented.

Provision of reports on achievements by service offices , VEP funded organizations in interventions of OSS (War rooms )

Provision of reports on achievements by service offices , VEP funded organizations in interventions of OSS (War rooms )

Reports were received



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BATHO PELE PRINCIPLES: ECD

KEY SERVICE

SERVICE BENEFICIARY


2015/16 2016/17

To ensure provision and promotion of integrated ECD Services

All children up to the age of 5yrs, including children with disabilities

QUANTITY

97 800 children benefit from registered funded ECD Centres

Increase number of children benefiting 97 900 (0,1%) at registered ECD Services as per municipal ward analysis.

115 860 children benefit from registered ECD Centres.

1 689 funded ECD Centres

Funding for 1 689 registered ECD Centres 1995 ECD Centres are currently funded under equitable share

542 funded with 14 615 ECD Conditional Grant. 2 funded Non Centre Based ECD programs

3 funded Non Centre Based ECD programs. 03 Non Centre Based ECD Programmes (play groups) are currently funded at UMkhanyakude and Ilembe District.

639 children accessing funded Non- center based programmes.

835 (31%) children to benefit from funded Non Centre Based ECD programs.

483 children currently benefit from subsidy in funded Non – Centre based ECD services.

Capacitate unregister ECD Centre for registration

1 094 ECD Centres to be capacitated for registration.

291 ECD centres were registered during 2017/18 financial year.

QUALITY

Clearance of Social Workers, ECD Coordinators in terms of part B of the National Child Protection Register

Facilitate audit and implement the completion and submission of form 29 & 30 in ensuring clearance of Social Workers, ECD Coordinators

Centralization of Clearance at Head Office has been achieved to fastback the process.

standardized menu for ECD centres developed

01 signed standardized menu for ECD centres developed in partnership with DOH.

A draft National Intergraded ECD Nutritional menu was developed lead by National Dept. of Health and consulted for finalization.

84 officials trained on parenting programme 1 186 care givers trained on parenting programme

100 (19%) officials to be trained on parenting programme

1245 (5%) care givers trained on parenting programme

All 12 District ECD Coordinators were trained on the Parenting Programmes and rollout developed and currently implemented.

3 786 Care Givers trained on parenting programmes. CONSULTATION

Coordination of Provincial, District and Local Integrated ECD Committee meetings

12 Provincial and District Integrated ECD Committee meetings.

02 quarterly meetings have been coordinated for the Provincial Integrated ECD Committee on these dates:

- 16 May 2017 - 25 October 2017 - 31 January 2018 - 28 March 2018



Page 39 of 522

KEY SERVICE

SERVICE BENEFICIARY


kwazulu-natal department of social development … · 2019-03-20 · annual report for 2017/18...

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