Kirklees Safeguarding Adults Board Newsletter | October 2019

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This newsletter is produced by the Kirklees Safeguarding Adults Board (KSAB) to keep you up to date on safeguarding issues including Safeguarding, Mental Capacity Act and Deprivation of Liberty.

Newsletter | October 2019 Edition

www.kirklees.gov.uk/ksab

Contents Pages 2-3 Safeguarding Week 2019 Page 4 Linked Agenda: Hate has

no place in Kirklees Page 5 Custodial Sentences for

Financial Abusers Page 6 Locala: Improving Quality

and Patient Safety Page 7 Carers Emergency

Support Page 8 Top Tips of Supervisions Page 9-10 Prevention: Smiling

Matters Page 11 Staff News

Mike Houghton-Evans KSAB Independent Chair

A bit about us……… The Kirklees Safeguarding Adults Board (KSAB) hosted by Kirklees Council is a multi-agency partnership. The KSAB works within the framework of the law and statutory guidance to strategically assure itself that local safeguarding arrangements and partners act to help and protect adults at risk in Kirklees in line with the criteria set out in the Care Act 2014.

KSAB is chaired by an Independent Chair and membership to the Board includes representation from the following agencies: • Kirklees Council

• West Yorkshire Police

• NHS Greater Huddersfield Clinical Commissioning

Group

• NHS North Kirklees Clinical Commissioning Group

• Locala Community Partnerships CIC

• South West Yorkshire Partnership Foundation Trust

• Calderdale & Huddersfield NHS Foundation Trust

• The Mid Yorkshire Hospitals NHS Trust

• NHS England

• Kirklees Council Housing & Homelessness

• West Yorkshire Fire & Rescue Service

• Healthwatch Kirklees

Kirklees Safeguarding Adults Board Newsletter | October 2019

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Safeguarding Week 24 - 28 June 2019

Safeguarding. It’s everyone’s business

Each year, Kirklees Safeguarding Adults Board (KSAB), Kirklees Safeguarding Children Partnership (KSCP) and Safer Kirklees come together for Kirklees Safeguarding Week, part of the wider West Yorkshire Safeguarding Week, to jointly arrange an array of workshops, learning and awareness raising events, aimed at staff, the public and communities. Every year its success goes from strength to strength. The Keeping Adults Safe in Kirklees event on 26th June, was a drop-in event held at the Global Diversity Café and was all about raising awareness about safeguarding adults in Kirklees and the diverse range of subject matter that Adult Safeguarding encompasses. There were stalls presenting information around the different forms of abuse including (but not limited to), physical, psychological, financial abuse. Colleagues from Pennine Domestic Violence Group (PDVG), West Yorkshire Police and West Yorkshire Fire and Rescue joined us to help people understand more about domestic abuse, self-neglect and hoarding and human trafficking. Kirklees Safeguarding Adults Board (KSAB) were present too, speaking to visitors about what makes them feel safe and to what extent they understood the work of the Board. The event was well attended by members of the public, students and colleagues within Kirklees. Here is one of the many positive comments that were received: “I’m really grateful for events like this; there should be more. Thank you for setting up such a well-informed session; I have left feeling more confident about reporting safeguarding issues. A fab event!”

Kirklees Safeguarding Adults Board Newsletter | October 2019

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Safeguarding Week 24 - 28 June 2019

Another event - a monologue performance of ‘An Old Lady Sings’ - was arranged by KSAB and supported by Adult Social Care. It took place at the Lawrence Batley Theatre on Friday 28th June and was aimed at professionals, who potentially encounter adults at risk of abuse. ‘An Old Lady Sings’ focuses on an intimate and personal relationship between an older couple from the viewpoint of the victim. Through telling this fictional story from the victim’s perspective, it is hoped that we can raise awareness of this topic and demonstrate how domestic abuse can impact on older people. Following the performance there was a Q&A session which gave opportunity for the audience to share experiences and ask questions to a panel including staff representing Pennine Domestic Violence Group, Kirklees Council, West Yorkshire Police and Kirklees Adult Social Care. This opened valuable discussions about how abuse in older people’s relationships can, and sadly does go undetected and how we may work towards helping those who need help and support. A special thanks to our colleagues in Adult Social Care Learning and Organisational Development for their involvement throughout these two events. “Safeguarding. It’s everyone’s business” is the message used for many years by Safeguarding Boards throughout the country and this year, Kirklees wanted to, again, reinforce that message and letting people know that Safeguarding runs beyond Safeguarding Week. Safeguarding is everyone’s business all year round.

Safeguarding. It’s everyone’s business

Safeguarding Week 24 - 28 June 2019

Kirklees Safeguarding Adults Board Newsletter | October 2019

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Linked Agenda: Hate has no place in Kirklees

Do you know how to recognise and report hate crime? Hate crime can have a significant impact on individuals, families and communities. Safer Kirklees are committed to raising awareness of Hate Crime and supporting victims. To do this we have teamed up with Stop Hate UK to deliver briefing sessions across Kirklees to raise awareness around the five strands of Hate and how to report it. The briefings are open to all and can be booked via the links below: Huddersfield Events Huddersfield Event - 3rd December 2019 Dewsbury Events Batley Event - 21st January 2020 If you would like further information, please contact Susan.maycock@kirklees.gov.uk To report hate crime Contact West Yorkshire Police on 101 or 999 You can also report this to Kirklees Council on 01484 414888 For further information on other ways to report visit: www.kirklees.gov.uk/hatereporting www.westyorkshire.police.uk/hate-crime

Kirklees Safeguarding Adults Board Newsletter | October 2019

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Custodial Sentences for Financial Abusers

Two individuals who were the subject of the first financial abuse prosecution by the West Yorkshire Financial Exploitation and Abuse Team (WYFEAT) were sentenced on the 5th August 2019 at Bradford Crown Court for offences relating to the financial exploitation and abuse of a vulnerable Calderdale resident. Sharon Hughes of Brighouse and Miles Ogden of Bradford were sentenced for offences committed against a vulnerable adult. Hughes, who had earlier pleaded guilty to fraud by abuse of position, was sentenced to 2 years imprisonment, suspended for 2 years, 240 hours of unpaid work and 25 day of rehabilitation activity. Ogden, who had earlier pleaded guilty to an offence under the Consumer Protection from Unfair Trading Regulations, was sentenced to 5 months imprisonment, suspended for 1 year and 160 hours of unpaid work. A two year investigation by WYFEAT began after a report of rogue trading activity at the victim’s home address. Miles Ogden had agreed to undertake maintenance work at the victim’s address and to build a summer house in her garden. He took payment from her of £38,000 (a grossly exaggerated price for the intended work) prior to the work commencing. The construction of the summer house did not begin and the work that Ogden had completed was significantly overpriced and of a poor standard. During the investigation into Miles Ogden, the victim confided in WYFEAT officers, alleging that she was being financially exploited by a neighbour/ friend. The victim has physical and learning difficulties and was isolated and had become reliant upon Hughes, who had previously been a carer for the victim’s mother whilst the family lived in the South of England. The investigation revealed that over a period of around a year, the victim had transferred over £114,000 to Hughes which Hughes later used to purchase a property. Hughes had told the victim that she would pay her the money back, however this never happened. The victim had also handed over £12,500 to Hughes towards the purchase of a car which was never repaid. Witness evidence painted a picture of bullying and intimidation of the victim by Hughes, with evidence showing that as a result of her relationship with the victim, Hughes had been afforded the opportunity to abuse her position against this vulnerable victim, benefitting financially from a life changing amount of money. Hughes was ordered to repay £114,000.00 and Ogden £12,538.77. These recovered funds will be paid over to the victim in this case as compensation. A restraining order was also made prohibiting either Hughes or Ogden from approaching or communicating with the victim for the next 10 years. This case is the first prosecution for fraud by abuse of position to be dealt with in the courts following WYFEAT’s criminal investigations. A number of other similar investigations are ongoing and are likely to result in legal proceedings in the coming months. If you have a concern about someone vulnerable who you believe may be a victim of financial abuse or fraud, please contact us via the Citizens Advice Consumer Helpline on 03454 04 05 06

Kirklees Safeguarding Adults Board Newsletter | October 2019

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On 6th June 2019, Locala held a ‘Moving to Good’ event to celebrate and raise awareness of successes within the organisation and to plan future improvements relating to quality and patient safety. There was representation from a wide variety of Locala services at this event, including practitioners and managers from District Nursing, Therapies, Sexual health services and Children’s community health services. The Locala Safeguarding Team were invited to attend and to contribute to the day. The safeguarding team planned and delivered a number of presentations and activities including:

• A table-top exercise / discussion on applying the principles of the Mental Capacity Act (2005) and best Interest decisions to a range of scenarios from practice.

• A quiz covering general safeguarding adults themes including Making Safeguarding Personal, Consent, Discrimination, Reporting concerns, Local policy and governance structures, and where to go for advice and support.

• Presentations by the Head of Safeguarding covering The Mental Capacity Act (2005), Best Interest Decisions, Deprivation of Liberty Safeguards and the importance of good documentation.

Feedback from attendees was very positive, and there was much enthusiastic discussion on the day to support the Safeguarding Adults agenda across the organisation. A current high priority for the safeguarding team is to ensure a variety of different learning opportunities are available to support Locala colleagues to meet the safeguarding competencies outlined in Adult Safeguarding: Roles and Competencies for Health Care Staff. Intercollegiate Document 1st edition (RCN, 2018).

Locala: Improving Quality and Patient Safety

Kirklees Safeguarding Adults Board Newsletter | October 2019

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Carers Trust Mid Yorkshire is a local charity working in partnership with Kirklees Council to support unpaid family carers at no cost to themselves in an emergency. As a charity we care for people not for profit. No-one cares more than Carers Trust, not just in the scale of what we do or in the 35 years’ experience that we have, but in the special way that we think about care. We are rightly proud of the extensive training that we provide to all our staff. We can only continue to provide the highest quality service by ensuring that all our staff receive the training that they need. You can be satisfied that:

• our staff are trained professionals who know what they are doing

• we are sensitive to the needs, pressures and worries of carers and those they care for

• we ensure staff have regular training updates throughout their employment with us. We also identify other areas of training that will enhance staff skills and ultimately provide better services.

Carers Trust Mid Yorkshire respects the individuality of carers and people with care needs and seeks to promote choice, independence, dignity and safety. We believe that carers must have access to high quality services. We will respect the privacy and personal choices, lifestyles, customs, cultures and values of each person using our service. We can provide support out in the community to take over from you at short notice or support you by providing an emergency bathing service. We are registered as ‘Good’ with CQC and our staff are trained to a high level to be able to support people with complex needs and health conditions.

Who can access our support? If you are an unpaid family carer who lives in the Kirklees area, you could access free support to help you maintain your caring role should you become: • unwell • have a personal emergency • reach a crisis point • need additional short term support You can pre-register to access the Emergency Community Support Service by contacting us on 01484 537036 or info@CTMY.org.uk. Preregistration will allow you to simply call us directly How will we support you in an emergency? Emergency Community Support Service Carers Trust will send a Carers Emergency Support Worker directly to the home of the person who requires support. Staff are available between 8am – 9pm 7 days a week. Once they arrive they will support your loved one for a maximum of 3 days, not including overnight. If continued support is required we will work with you to arrange longer term plans.

Supporting Safe Care - Carers Emergency Support

Kirklees Safeguarding Adults Board Newsletter | October 2019

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Supervision and Safeguarding – Top Tips

Working with complex and risky situations can be difficult for us all - whatever agency we work for. It is particularly important to make sure staff members are supported when working with situations which involve safeguarding.

Each agency will have its own supervision policy and procedures, which should be followed and different models of supervision to suit the type of organisation and the size of its workforce.

The Learning Subgroup of the board – made of representatives from partner agencies - have drawn up some good practice top tips which will be of use wherever you work, and whether you are supervisor or supervisee.

When you read them you’ll see they apply to all cases not just safeguarding cases! We hope you find them reminders useful:

• Make sure staff understand and live the behaviours expected by your organisation.

• Ensure staff understand their personal responsibility and ownership of their supervision.

• Establish what form of supervision is required, clinical management, individual, peer or group.

• Choose a time of day for supervision which is most conducive to you having time and energy.

• Start at the agreed time - this is really important.

• Ensure your supervision is objective, learning and action-focused.

• Be spontaneous and honest, and be ready to ‘critically’ think about your practice. If you are more honest, insight occurs.

• Use active listening - listening to the words, meaning, tone, inflection,

• Try not to focus on what has happened but explore why it happened (what went well, what did not go well, what can be learnt).

Discuss and consider how things can be done differently in the future and what has been learnt from the experience.

• Explore through the use of questioning, guidance, exploration and reflection. When you do this, new insights and awareness are developed.

• Try and make time to keep a reflective diary of events to share with your supervisor. Use this to highlight points for discussion.

• Use prompts for reflection. What has been learned? Do you need to revise your view/ approach?

• The process of refection should not be a place for gossiping or moaning. Keep to specific incidents/issues.

• Agree a way forward and choose the first steps.

• Make sure you build in some timescales to review the actions that have been agreed.

• Write within policy requirements, but in a way that you understand and feels comfortable for you.

• Reflect on the session afterwards and make notes if necessary. When reflecting, there are often things that come to mind that you want to raise later, so use these as prompts for the following session.

For further guidance and resources visit: SCIE - Effective supervision in a variety of settings - The foundations of effective supervision practice

Kirklees Safeguarding Adults Board Newsletter | October 2019

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We are pleased to feedback from the Dignity in Care network event – Smiling Matters that took place on 9th October at the Textile Centre of Excellence, Huddersfield. The event was themed around oral hygiene and the impact poor hygiene could have on people in care with key speakers from Care Quality Commission, Claremont Care Home and Mid Yorkshire Hospitals Trust.

Mike Houghton-Evans (Independent Chair, KSAB) opened the event and introduced Sue Brook (Designated Nurse, Greater Huddersfield CCG) who welcomed everyone and provided an overview of the programme. Sue shared her role as a Dignity Champion and reminded everyone of the 10 Dignity Do’s which also translates to aspects of good oral health for example assisting people to maintain confidence, positive self-esteem and contributing to alleviating people’s loneliness and isolation. Helyn Aris (Inspection Manager, Care Quality Commission) presented the CQC perspective of overarching dignity in care issues and gave an overview of the Smiling Matters review. Helyn explained that the review was carried out to find out how care home and dental providers were implementing the NICE guideline NG48 recognising the importance of good oral care (published in July 2016). The NICE guideline recommendations aim to maintain and improve the oral health, including dental health and daily mouth care, for adults in care homes, however it was highlighted through discussion with stakeholders across adult social care and primary care that awareness and take-up of the guideline was still low, despite considerable engagement with the sectors, and this was having an impact on people. The report is what CQC found across 100 routine planned inspections of care homes alongside inspectors from our adult social care team. We spoke with managers and senior members of staff, as well as people who use services and their relatives to find out about their experiences of care. Oral health has a big impact on our quality of life. We express ourselves by talking or smiling. We can take immense enjoyment from what we eat or drink and pride in the state of our teeth and gums. These things are just as important for people living in care homes, so good oral health care must not stop once a person enters a home. Older people are now more likely to retain their teeth than previous generations, and they need daily care and regular check-ups. Good oral care helps keep people free from pain – especially important for those who have communication difficulties, who may find it difficult to alert others to where it hurts. For those with chronic conditions, good oral care can help make sure they can take the medicines they need to prolong health. Good oral health can also reduce the risk of malnutrition, which is thought to affect around 1.3 million older people. And it can reduce the risk of acquiring aspiration pneumonia, particularly in residential settings. These conditions can lead to people becoming frailer and can be fatal.1

1 Foreword Care Quality Commission Smiling Matters Oral Health Care in care homes

Prevention: Smiling Matters A Dignity in Care event

Kirklees Safeguarding Adults Board Newsletter | October 2019

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Alison Clarkson (Deputy Manager, KSAB) presented a See Me and Care Film highlighting the emotional struggle of those caring for loved ones suffering with dementia and showing that Dignity in Care applies equally to carers as to the ones being cared for. The film was made with the help and support of Curtain Up Players, a community amateur dramatic group. The full film can be viewed here See Me and Care

Tania Cook and Charlotte Middleton from Claremont House delivered an inspiring presentation about the meaningful activities they provide at the dementia care home and the extra lengths they go to to provide funding for the activities and equipment that enable them to provide such a quality service.

A variety of activities offered to the residents were showcased, all of which imaginative and following a person centred approach. Some of the activities mentioned were, Fish and Chip Fridays, date nights, a postcard initiative whereby people, many of whom total strangers, send in ‘postcards of kindness’ to brighten the spirits of staff and residents alike. Probably the most memorable of activities for many people in the room was a delightful short clip of a lady interacting with the resident robotic cat!

Anita Ruckledge MBE (Dementia Nurse Lead, Mid Yorkshire Hospitals Trust) presented the work undertaken within the hospital setting to create a dementia friendly environment via the reminiscence rooms, potting sheds, vintage tea rooms and more. Anita also described the lengths the staff go to, to better understand patients, such as the age simulation suit replicating some of the symptoms associated with old age which enables staff to walk in the persons shoes.

The event was a great success with many in attendance and valuable table discussions taking place and Kirklees Safeguarding Adults Board and the Dignity in Care network group would like to extend its thanks to all involved. Please keep a look out for the next KSAB network event Coming March 2020!

“Fabulous event, very informative, and good networking opportunities”

Dignity in Care event (continued)

Kirklees Safeguarding Adults Board Newsletter | October 2019

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Staff News

Jacqui is currently a Senior Safeguarding Consultant for Adult Social Care Operations and has a wealth of experience in safeguarding, and a thorough working knowledge of the Adult Safeguarding Legislation and Policy which she will bring to the board’s work. In her present role she has developed good working relationships with providers, safeguarding leads, and partners and is looking forward to supporting the board’s partnership approach to achieving better outcomes for Safeguarding Adults. Jacqui will start in her new post at the end of November, and there will be a handover period with Sarah Carlile, interim Service Manager, during December.

KSAB@kirklees.gov.uk 01484 221717

We are delighted to welcome Jacqui Stansfield as the new Service Manager for the Kirklees Safeguarding Adults Board.

Want to feature in our newsletter? We would love to hear your news. Please get in touch.

After 27 years of working within Kirklees Council, Ash Manzoor has moved on to take up position as Board Business Manager for the Birmingham Safeguarding Adults Board. Ash started working with Kirklees in his late teens o3n the 14th December 1992 as a home care assistant for Children and Adults Service and since then worked in a variety of roles as his career progressed. On behalf of the Board we thank Ash for his endless dedication and passion and wish him all the best in his new role in Birmingham.