Kristina Y. Sosa ksosa2005@gmail.com

(213) 712 - 6658Los Angeles, CA 90066

Experienced, self-starter professional motivated by a driven-to-excel attitude and strong entrepreneurial spirit. I thrive in challenging,

fast-paced environments and want to continue my career advancement as a Human Resources professional and hope to

become an industry expert by growing my knowledge base, fine tuning my skillsets, and attaining all industry-accepted certifications

and achieving collegiate recognition.

PROFILE

Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance, payroll, etc.

Familiar and knowledgeable in California state and federal labor laws, both upcoming and in effect, EEO regulations, and FMLA & Worker’s Compensation compliance & administration

Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

Knowledgeable in HRIS applications – development, deployment, & management Certified Salesforce.com Administrator Basic SQL knowledge and system analysis Bilingual in Spanish Values the challenges of analytical problem solving Ability to adapt in a constantly changing business environment and uphold multiple positions within a

company Proficient in Microsoft Office applications; knowledgeable in basic computer technology; able to learn new

computer software with speed and accuracy Prominent office skills include keyboarding (50+ wpm), answering multiple phone lines, filing, data entry,

and high level of customer service Excellent relations with coworkers and customers; always shows a positive, energetic personality while

maintaining self-professionalism and courtesy. Completes assignments and projects quickly and thoroughly. Able to learn new tasks and tackle new challenges quickly and efficiently. Keen focus on customer relations, customer service, pre-sales and post-sales support.

PROFESSIONAL EXPERIENCE

TADASHI SHOJI & ASSOCIATES, Los Angeles, CAHuman Resources Generalist September 2016 – Present

Played a key role in ensuring the successful development and launch of new HRIS system – recruitment & onboarding; time and attendance tracking; employee biometric timeclocks; payroll & compensation; benefits administration.

Recruited to help open new company branches nationwide, guiding the startup and management of a full spectrum of HR operations, systems and programs.

Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.

Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm.

Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level.

Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.

Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

Introduced company's first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.

Revised job descriptions across all levels and 50+ categories. "Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position.

COPYFREE TECHNOLOGY INC, San Gabriel, CAExecutive Account Manager January 2015 – March 2016

Analyze & understand each customer’s account thoroughly to efficiently assist with all customer questions or inquiries – such as billing, equipment lease and/or service/maintenance contract terms and conditions, special requests or unique terms that are account/customer specific, equipment configurations, etc.

Manage all Major Accounts – from new equipment deployments, upcoming equipment upgrades, lease terminations, quarterly Account reviews, sporadic, ad-hoc requests, etc.

Executive assistant to the President and Director of Business Development

Notify internal and external customers of new equipment launches released by the manufacturer – create sales proposal templates, brochures, training sessions, training manuals, etc.

Coordinate all requirements and the resolution of issues to ensure customer equipment orders are processed efficiently and in a timely manner

Manage internal CRM & Project management systems – ensure updates and important customer interactions and communications are accurately documented in real time and to efficiently report information to the management team and the customer.

Notify, understand, and utilize all current and upcoming marketing programs available to the sales team to push sales and customer satisfaction

CROSSROADS EQUIPMENT LEASE & FINANCE, Rancho Cucamonga, CAHuman Resources Operations Coordinator/Business Systems Administration July 2011 – September 2014

Awarded Most Valuable Employee 2013. Be the main point of contact for all existing & potential customer accounts and became the liaison for all

employee relations and company operations Collect payroll information; verify time and attendance records Monitor vacation, sick, and personal leave Maintain high-level of confidentiality for employees and operations Handle New Employee orientation and benefit package Managed (6) dealerships that produced a gross of $6.0M+ and (13) sales representatives that each produced

a gross of $1.0M + in new business each month. Assisted the sales team with customers, document/contract signings, and any requests needed when out of

the office or in the field. Executive assistant to the Vice President of Sales and acted as middle manager to the sales team when VP

of Sales was out of the office or traveling on business. Became the “go-to” person for the Sales department and all other departments regarding business

processes, deal flow, reporting, and various day-to-day inquiries. Scheduled and set up monthly and quarterly sales’ meetings. Created, supplied, and maintained monthly, quarterly, and yearly manual sales reports using Microsoft

Excel and system generated reports. Became knowledgeable in government policies and grants for the trucking industry to assist with multiple

programs implemented within the company. Lead contact for grant program assistance and special programs for current and future customers. Created and implemented the company’s Retrofit Financing Program to help current customers and future

prospects adhere to EPA / CARB emission laws of California. Set up, implemented, and administrated sales department CRM, Salesforce.com, and sales department leads

database; became a certified Salesforce.com Administrator in 2012. Conducted routine IT requests such as, computer and work station set up, day-to-day users’ computer

and/or software errors and/or requests, email set up and administration etc. Database management and SQL reporting or query requests from upper management or other users. Analyzed, implemented, and upgraded system processes to fit business needs and multiple department

processes. Scheduled, set up, and led multiple user training sessions on new and existing system functionalities and

implementations; trained all new hires that joined the Sales department on policies & procedures, department and company business processes, deal flow, etc.

Office Administrator February 2011 – July 2011

Answered multiple phone lines, assisted with collecting customer payments and account inquiries , and always maintained great customer service.

Managed the upkeep and flow of office functionality by keeping inventory of office supplies and placing supply orders when needed while helping to keep expense costs down.

US CENSUS BUREAU, Los Angeles, CA Assistant Crew Leader / Enumerator April 2010 – July 2010

Enumerated several Los Angeles areas and professionally upheld an assistant supervisor position. Efficiently coordinated meetings, managed other enumerators, and completed paperwork in a timely

manner and with the up most sense of confidentiality. Encountered and enumerated various types of Los Angeles residents in soup kitchens, homeless shelters,

other outdoor locations, and at their place of residence. Calmly dealt with many irate residents and refusals professionally and always with a friendly demeanor.

VENTURI STAFFING PARTNERS, Los Angeles, CAContracted Employment January 2007 – July 2007

Worked in many prominent companies affiliated with the agency and assisted them in various office related tasks.

- Great American Custom Insurance: Handled a 15 to 20-line switchboard, greeted employees and clients, and dealt with irate clients calmly and professionally.

- Regent Business Partners: Handled a 15 to 20-line switchboard, properly set up conference rooms for scheduled meetings, and always maintained professionalism when dealing with irate clients either on the phone or in the office.

- Sourcecorp: Entered Bally’s customer contracts into a system to properly organize their data and paperwork. Used a 10-key data entry system and met daily quotas set at 200+ documents.

- USCB, Inc: Handled medical claims for UCLA Medical Center. Dealt with various insurance companies to ensure medical claims were paid properly and on time.

GREENLIGHT FINANCIAL SERVICES, Irvine, CAHuman Resources Assistant / Front Office Coordinator May 2004 – August 2005

Worked in four different departments – Front Desk, Mailroom, Human Resources, and Loan Origination.- Human Resources: Aided in payroll input, assisted with new hire packets, and organized

employee files.- Front Desk: Handled an 8-line switchboard, greeted employees and clients, and dealt with

irate customers either on the phone or in the office professionally and calmly.- Mailroom: Organized and distributed company mail and ensured shipments were received or

sent out properly and on time.- Loan Origination: Provided rate quotes to potential customers and entered preliminary

information to filter calls to the appropriate loan consultant.

TECHNICAL SKILLSHRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, Paychex) ∙ Certified Salesforce.com

Administrator & cloud database administration ∙ SQL Server Database Administration knowledge and SQL query language ∙ HTML Website Management ∙ Microsoft Office Applications: Excel ∙ Microsoft Word ∙ PowerPoint ∙

Visio ∙ Publisher ∙ Outlook ∙ Microsoft 365 Email Administration ∙ various in-house financial software ∙ Digital Imaging Basics ∙ Business Management Software

HR SKILLSET HR Department Startup

Employment Law FMLA/ADA/EEO/WC Mediation & Advocacy

HR Policies & Procedures

Staff Recruitment & Retention Employee Relations

Alternative Dispute Resolution (ADR) Benefits Administration

HR Program/Project Management

Orientation & On-Boarding HRIS Technologies

Training & Development Performance Management

Organizational Development

EDUCATIONMater Dei High School – Santa Ana, CA

Diploma

ACCOMPLISHMENTSDean’s List

Who’s Who Among America’s High School Students

REFERENCES AVAILABLE UPON REQUEST