korhonen: ubi-serv
DESCRIPTION
Timo Korhonen, docent, TKK Helsinki University of TechnologyUser-centric Design of Ubiquitous Welfare and Safety Services and Supporting Technologies for China and FinlandTRANSCRIPT
Page 1 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Page 2 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKKPage 2
User-centric Design of Ubiquitous Welfare and Safety Services and Supporting Technologies for China and FinlandTimo KorhonenDepartment of Communication and Networking Comnet/ TKK
Motivation
Page 4 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Europe’s age ratios
people over 65 as a percentage of those aged 16-64 years in EU
http://www.w3.org/WAI/WAI-AGE/Drafts/slides/
Page 5 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Also, all older are getting older:
Page 6 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Example: Lost of national income (x109 dollars) due to hearth diseases and diabetes
ChinaChina
IndiaIndia
RussiaRussiaCanadaCanada
Richard Wootton, Susan L. Dimmick, Joseph C. Kvedar, April 2006. Home Telehealth
Page 7 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Backgrounds- Internet usage and aging
40 percents of elderly (60-74 years old) use internet in Finland
Share is growing->web 2.0 tech.may have achance!
How to apply net-technologies tosupport truly applicableservices??
year\age 50-64 64+
2003 61% 23,9%
2004 63,2% 25,3%
2005 65,9% 27,7%
2006 68,3% 30%
2007 70,9% 32,2%
2008 73,7% 34,1%
(ref: US dep. of commerce)
http://enterpriseinnovator.com/index.php?articleID=4904§ionID=4
US statistics of Internet usage:
Page 8 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Europe-specific challenges in UCD – based
applicable services
UCD: User Centric DesignGUI: Graphical User Interface
Page 9 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
China-specific challenges in UCD based applicable services
ref: X. Wang, T. Korhonen ICMCC’09 (submitted)
UCD: User Centric DesignTCM: Traditional Chinese Medicine
Page 10 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Some observation – World Forum of Aging ‘02
Age 50+ population poorly addressed by services manufacturers
Ubi design for all solutions required
Adaptability & personalization of services even more in emphasis for elderly folks
Older people and ICT strategy poorly applied (still considered in EU level)
Note: ‘Want nots’ – group seems not to disappear!
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Page 12 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Summarizing problem framework…
It can be expensive to place senior citizens in private nursing homes – but not always …
It can be expensive to arrange remote health care – but not always …
Visits to hospitals for diagnoses and treatments should be avoided … but sometimes they are still required…
True needs of all customers in the problem framework should be addressed in service & technology development!
-> Technology / service concept must be usable and fill real needs with affordable price!
-> Comprehensive techno-economic analysis must take place in service design!
Page 13 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
UBI-SERV - Targeting
There are needs and there are services & technologies but they often do not match in practice!
UBI-SERV: - Investigate services such that they will be truly applicable- Human and economical factors as well as society and culture greatly
differ between China and Finland -> benchmarking can reveal new focuses & feature weightings both for services & technology development
UBI-SERVPROJECT OUTLINE
Page 15 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
UBI-SERV Objectives
Investigates & develops user centric designed (UCD) ubiquitous services and technologies
Application areas:- Healthcare/well-being Technologies and Services
- Public Safety Systems (PSS)
Workgroup substance:- RFID, femtocell-technology, techno-economics, user
centered design, health-care technologies & services, public safe systems
Page 16 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Project Work Packages
Page 17 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Work packages 0- 1: User-centric Service Design for China and Finland and Knowledge Management
Target: UCD UBI WTC and public safety systems
Startup WS today serves community feedback & requirement specification
WS: (i) Presentations; (ii) Service cultivation starting from seed scenarios
Knowledge management- Joint workshops – Startup & Nordic Centre in Fudan/Shanghai 02/10- Web-collaboration - net meetings / project wiki / project site- Visiting researchers/profs – Visiting Prof Jiao /PKU, ‘09- Personal development plan – PDP process /personal meeting- Researcher diaries – project wiki- Connection to education S-72.3510, 2510 – lectures & group works- BSc studies UCD: User-centric Design
WTS: Welfare Technologies and Services
Page 18 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Process outline: ISO 13407
requirements
design
qualitycontrol
Constraints: UCD-quality, technology, business, market, organizations
Page 19 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Work package 2: Networking technologies and services(TKK, PKU)
Services:- Location-aware applications
- Existing and evolving technological enablers for glocal (global+local) services
- Future evolution towards ubiquitous Human Centered Mobile Computing (HCMC)
- Techno-economics of glocal ecosystems
Technologies: femto-cells, RFID, mobile technologies
Page 20 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Glocal = Global + local Service Ecosystem (GSE)
addresses services/technologies of local nature but admits global mobility; neighbor-aware and location-aware – adds no additional features!
Page 21 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Work package 3: Public safety (PKU, TKK)
Emergency calls/sessions ETSI SR 002 180
Public safety communications: communication between authorities/organizations ETSI TS 102 181
Warning systems: communication from authorities/organizations to citizens ETSI TR 102 182
Communication between citizens during emergencies ETSI TR 102 410
Note: Targeted service scenarios will be discussed also in the afternoon!
Page 22 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Example: Authority to Citizens Communications Research in UBI-SERV
PS/CS Core NetworkQoS handling, provisioning control,
dissemination area configuration, etc
Earl Warning Center
EME
Internet
MC
Notes: BS = Base Station, CS = Circuit Switched, EME = External Messaging Entity, GW = Gateway, MC = Messaging Center, PS = Packet Switched, UE = User Equipment (or Mobile Station).
Warning Message
Outbound message
Dissemination reports
Subscriber and Equipment Registers
Location Centers, Application Servers
Radio Access NetworkRadio resource allocation,
message transmission
UE
UEBS
BS
BS
UE
Femto GW
Internet
Femto BSLocal broadband access
UE
Early warning dissemination via femto -cells:
- Avoids congestion (message delivery delays) in conventional macro cellular network- Sufficient capacity for rich multimedia messaging
Page 23 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Work Package 4: Remote tele-care technologies and services (PKU)
Services target to (1) well-being /advice older people in health, (2) provides disease and geriatric supervision, (3) issues health alarms ~ life saving
Services constrained to security, reliability, ethics and safety
Technology: monitoring network, terminals/sensors and services
Page 24 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Example: Technologies to serve the elderly in China
Online Social Networks
OSN for the elderly are most often country-specific, due to language and culture issues
Usability is the bottleneck
China has a successfully implemented service Oldkids.cn
Mobile-Internet-based services
PHCH system being implemented for health care- Personal, Home, Community,
and Hospital
With aging population, opportunity to technology solutions to help the elderly at home
Page 25 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKK
Work Package 5: Security, Reliability, Ethics and Safety (SRES)
privacy, dignity, autonomy, reliability, Integrity, society associated role of technology
targeted in this start-up workshop by remote-health care focus group UCD act
required cooperation with service operators, device manufacturers, governmental and standardization authorities
Page 26 UBI-SERV Opening Workshop, May 19 ‚‘ 09 – Timo Korhonen /Comnet/TKKPage 26
Thank you!Questions?