knowledge of occupational safety and health in the workplace - academic essay assignment -...

7/31/2019 Knowledge of Occupational Safety and Health in the Workplace - Academic Essay Assignment - Www.topgradepap

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SESSION 1

1. Knowledge of Occupational Safety and Health in the workplace begins with a firmunderstanding of the following terms. Using the internet along with any other

resources, research the following key terms and provide a definition / explanationof each.

Safety Policy & Procedures:This Safety Policy is to guide all employees in pursuing their

responsibility, shared with the Company, to safeguard the health and well being of everyone

involved in the company. The process of adopting and implementing the safety policy in an

organization is known as safety policy and procedure.

Duty of Care: A requirement that a person act toward others and the public with

watchfulness, attention, caution and prudence that a reasonable person in the circumstanceswould. If a person's actions do not meet this standard of care, then the acts are considered

negligent, and any damages resulting may be claimed in a lawsuit for negligence.

Hazard: Any dangerous event or situation that may lead to an emergency or disaster. It

could also be a biological, chemical, or physical agent in an environment that may have an

adverse health effect, or may cause injury or loss. As such, a hazard is a potential and not an

actual possibility.

Risk:Probability or threat of a damage, injury,liability, loss, or other negative occurrence,

caused by external or internal vulnerabilities, and which may be neutralized through pre-

mediated action.

Accident:In general, an unplanned, unexpected, and undersigned (not purposefully caused)

event which occurs suddenly and causes (1) injury or loss, (2) a decrease in value of the

resources, or (3) an increase in liabilities.

Incident:It means something arising out of or associated with something more significant

Near Miss:Potentially significant event that did not occur due to prevailing conditions, but

could have resulted from a sequence ofevents that did occur.

OSH Committee: OSH group of official members who establish and enforce standards and

laws for working conditions in commercial and industrial sectors.

OSH Representative: The primary function of safety and health representatives is to

represent the employees in the workplace on all issues relating to occupational safety and

health. The SHR is a key component of the 'resolution of issues' procedure that enables

management and employees to work together to improve workplace health and safety. SHRs

therefore deal regularly with co-workers, workplace supervisors and senior management.

OSH Legislation:Occupational Safety and Health at the workplace is governed by various

legislations. The objective of these legislations is to ensure the safety, health and welfare of

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the workers and also for the protection of others against risks to safety or health in

connection with the daily activities of the people at work.

OSH Codes of Practice: These are the written guidelines issued by an official body or a

professional association to its members to help them comply with its ethical standards.

Risk Assessment: As a component of risk analysis, it involves identification, evaluation,and estimation of the levels of risks involved in a situation, their comparison against

benchmarks or standards, and determination of an acceptable level of risk.

Risk Control: Policies, procedures, and practices involved in identification, analysis,

assessment, control, and avoidance, minimization, or elimination of unacceptable risks.

Personal Protective Equipment (PPE): Safety equipment issued to help employees in

protecting themselves from the hazards of their work environments. PPE includes fire

retardant or chemical-proof clothing, gloves, hard hats; respirators, safety spectacles, etc.

Food hygiene equipment (aprons, caps, plastic gloves, etc.) are not included in this category.

References for these terms:

http://ask.reference.com/web?q=Safety%20Policy%20&%20Procedures&l=dir&qsrc=2891&o=10616

http://legal-dictionary.thefreedictionary.com/duty+of+care http://www.thefreedictionary.com/hazard http://www.businessdictionary.com/definition/hazard.html http://www.businessdictionary.com/definition/risk.html http://www.businessdictionary.com/definition/accident.html http://www.businessdictionary.com/definition/incident.html http://www.businessdictionary.com/definition/near-miss.html http://www.businessdictionary.com/definition/Occupational-Safety-and-Health-

Administration-OSHA.html

http://osh.murdoch.edu.au/reps.html http://ppg.moh.gov.my/thewe/?_page=3 http://www.businessdictionary.com/definition/code-of-practice.html http://www.businessdictionary.com/definition/risk-assessment.html http://www.businessdictionary.com/definition/risk-management.html http://www.businessdictionary.com/definition/personal-protective-equipment-

PPE.html




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essdictionary.com/definition/fire-retardant.htmlhttp://www.businessdictionary.com/definition/fire-retardant.htmlhttp://www.businessdictionary.com/definition/environment.htmlhttp://www.businessdictionary.com/definition/work.htmlhttp://www.businessdictionary.com/definition/hazard.htmlhttp://www.businessdictionary.com/definition/employee.htmlhttp://www.businessdictionary.com/definition/equipment.htmlhttp://www.businessdictionary.com/definition/safety.htmlhttp://www.businessdictionary.com/definition/risk.htmlhttp://www.businessdictionary.com/definition/avoidance.htmlhttp://www.businessdictionary.com/definition/control.htmlhttp://www.businessdictionary.com/definition/assessment.htmlhttp://www.businessdictionary.com/definition/analysis.htmlhttp://www.businessdictionary.com/definition/practice.htmlhttp://www.businessdictionary.com/definition/procedure.htmlhttp://www.businessdictionary.com/definition/policy.htmlhttp://www.businessdictionary.com/definition/standards.htmlhttp://www.businessdictionary.com/definition/benchmark.htmlhttp://www.investorwords.com/994/comparison.htmlhttp://www.businessdictionary.com/definition/risk.htmlhttp://www.businessdictionary.com/definition/evaluation.htmlhttp://www.businessdictionary.com/definition/risk-analysis.htmlhttp://www.businessdictionary.com/definition/component.htmlhttp://www.businessdictionary.com/definition/ethical-standards.htmlhttp://www.investorwords.com/1004/comply.htmlhttp://www.businessdictionary.com/definition/member.htmlhttp://www.businessdictionary.com/definition/association.htmlhttp://www.businessdictionary.com/definition/professional.htmlhttp://www.investorwords.com/3398/official.htmlhttp://www.businessdictionary.com/definition/guideline.html


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2. Research the internet to identify and review various responsibilities, activities andtasks of an Occupational Safety and Health Officer or a person with OSH

responsibilities in an organization. Develop a list of these responsibilities, activities

and tasks. If you are a flexi or online student, you should review and attach a copy of

a job description for the people with OSH responsibilities in your ownorganizations. For full time students, if you word part, you may do the same.

Here are some of the major responsibilities of the OSH officer1;

Consultation and Advice: Consults with stakeholders to identify organizational andindividual issues and provides advice in relation to safety and health issues within

the workplace and the well being of employees in respect of safety and health issue

resolution, hazard identification and management and risk analysis. Coordinate and

provide advice to safety and health representatives and management. Project Management: Initiates and manages OSH projects. Manages contracts

associated with projects to ensure contract requirements are met.

Research and Analysis: Conducts research and analysis and considers andrecommends options to meet organizational needs and resolve problems. Statistical

analysis and data compilation to meet organizational needs. Undertake annual OSH

systems audits and inspections of workplaces for the identification of real and

potential hazards

Information and Knowledge Management: Monitors work practices to ensure theeffective use of information and knowledge. Informs and contributes to the

development of strategies for information and knowledge management. Provides

training and education seminars as necessary.

Team Work: Participates constructively and positively within workplace teams toachieve tasks.

Policy and Procedures: Implements organizational policy and contributes to thedevelopment of OSH policies and procedures for the Department. Ensures

compliance with legislation within the team and monitors compliance in business

areas. Coordinate the Departments adherence to statutory obligations specifically in

respect to Acts, Regulations and Australian Standards. Provide an integrated safety

and health service specifically in respect to policy development, safe working

procedures and training and education.

Stakeholder Relationships: Ensures effective communication within and outsidethe team through appropriate communication strategies and systems, and liaison and

consultation with internal/external parties (including contractors).

Continuous Improvement: Contributes to the development of OSH managementstrategies for clients. Assists clients in continuous improvement of OSH practices.

1http://docs.google.com/gview?a=v&q=cache:6X6fpKvqWScJ:www.correctiveservices.wa.gov.au/_apps/Employment/Vie

wFile.aspx%3FjobID%3D2743+job+description+of+osh+officer&hl=en&gl=pk




http://docs.google.com/gview?a=v&q=cache:6X6fpKvqWScJ:www.correctiveservices.wa.gov.au/_apps/Employment/ViewFile.aspx%3FjobID%3D2743+job+description+of+osh+officer&hl=en&gl=pkhttp://docs.google.com/gview?a=v&q=cache:6X6fpKvqWScJ:www.correctiveservices.wa.gov.au/_apps/Employment/ViewFile.aspx%3FjobID%3D2743+job+description+of+osh+officer&hl=en&gl=pkhttp://docs.google.com/gview?a=v&q=cache:6X6fpKvqWScJ:www.correctiveservices.wa.gov.au/_apps/Employment/ViewFile.aspx%3FjobID%3D2743+job+description+of+osh+officer&hl=en&gl=pkhttp://docs.google.com/gview?a=v&q=cache:6X6fpKvqWScJ:www.correctiveservices.wa.gov.au/_apps/Employment/ViewFile.aspx%3FjobID%3D2743+job+description+of+osh+officer&hl=en&gl=pkhttp://docs.google.com/gview?a=v&q=cache:6X6fpKvqWScJ:www.correctiveservices.wa.gov.au/_apps/Employment/ViewFile.aspx%3FjobID%3D2743+job+description+of+osh+officer&hl=en&gl=pk


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The OHS Officer is responsible to annually update copies of the legislation for /

codes / standards and reviewing the management representative responsible in

Annex A. The nominated management representative must ensure the legislation /

codes / standards are met.

SESSION 2

Q1: in your own words, outline the function of a safety and health committee. What are

the benefits of establishing of such a committee within an organisation?

Functions of a safety and health committee:

It deals with the employees matters. Employees refer their matters that they thinkappropriate for consideration of committee.

Committee is effective to consult and coordinate employees safety and healthmatters to the employer.

Work as an intermediary between employee and employer on matters of safety andhealth at workplace.

Committee exposes hazards faced at workplace to the employer. Committee should keep under review the measures taken to ensure the safety and

health of persons at the place of work.

Committeeshould investigate any matter at the place of work(i)

which a member of the committee or a person employed thereat considers is

not safe or is a risk to health; and

(ii) which has been brought to the attention of the employerBenefits of establishing health and safety committee:

By law employers must consult their employees on safety and health matters. Thesecommittees facilitate them in doing so.

The aim is to encourage active workforce involvement in developing measures toimprove health and safety.

Q2: in your own words, outline the function of a safety and health representative. What

are the benefits of having such a person within an organization?

Functions of a Safety and Health representative:

A health and safety representative may perform the following, namely:

Review health and safety measures; Identify potential hazards and potential major incidents;






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Examine the causes of incidents at the workplace; Investigate complaints relating to employee's health and safety; Make representations to the safety committee or to an inspector; Inspect the workplace, including any article, substance, plant, machinery or health

and safety equipment at that workplace

Benefits:

Play an important role in making Victorian workplaces safer. HSRs provide employees with a mechanism to have their views and concerns on

health and safety in their workplace heard by their employer.

SESSION 3

Q1: list the ways in which you as an HR practitioner can ensure your own knowledge in

relation to Occupational Safety and Health remains current and up to date? Full details

and an explanation of each method are required for this question.

Awareness with legislation:

An HR practitioner should keep himself aware of OHS legislation and should keep himselfup to date about any changes in legislation. For this purpose he may refer to work Safety

websites and others sources consistently.

Coordination with other practitioners:

For endurance of current and up to date knowledge an HR practitioner should keep in touch

with other practitioners and communicate them on regular basins.

Attending sessions:

A practitioner should attend professional development sessions and should keep himself on

training. By attending these sessions he makes himself aware of changes and trends and he

gets to know the changes in industry.

Continuous learning:

HR practitioner should have the mentality of continuous improvement and learning and for

this purpose he should use any source and a better option is to read, read and read. There are

many journals, articles, newspapers and other material that he can use for continuous

learning.






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Q2: outline as many ways as you can in which communication relating to Safety and

Health may take place. For each answer, you are required to provide both a positive and

negative aspect for each method. You must also identify how you should ensure that all

employees in the organisation are able to receive and understand the communication?

There are many methods that can help an HR practitioner to communicate that relates toSafety and Health of the employees with the workforce. Some of those are outlined as:

Face to face meeting:

In this method a meeting is held and all the employees join together in this meeting. Safety

and Heath representatives give presentations on safety and health matters and make

employees aware of their safety at workplace. It also can be held in one to one sessions. One

employee treated at one time. This method is more effective but at the same time it is time

consuming and it cant be used with the employees of other regions.

Orientation of new employees:

New employee is given an introduction of all the policies and procedures to make him/her

aware of company structure. He is communicated about safety and health matters. This

method is helpful for new entrants but it does not help the existing employees and you have

to communicate them separately.

Regular safety briefing:

Employees are briefed at regular times about the changes and trends. It helps to keep

employees up to date with legislations but its cost is higher as briefings are to be held manytimes.

Establish safety and health committee:

It will help to solve employee matters and will communicate them about legislations. It

gives a proper platform to employees.

Electronic updates:

If a company has intranet facilities, it can use electronic updates. It is cheaper and easy to

access for all. But at the same time it does not give prove that all the employees have read it

or if read, understood it properly or not.

To ensure whether all the employees have got the information and understood, you

should develop a monetary plan. You should act upon 6 Cs of communication and to ensure

whether it is understood or not you should ask for questions, suggestions and feedback from

employees.






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Q 3: outline the purpose of an Occupational Safety and Health policy and procedure.

What information should be included in such a document?

The purpose of Occupational Safety and Health policy is to ensure that an

organisation meets its Duty of Care obligation. To ensure this purpose the policy should be

developed with great attention and by analyzing the organisations requirements andmentality of employees.

This document should identify a series of objectives and should prescribe the

intentions of an organisation on the topics relating to employees wellbeing and should

present clear instructions and guidelines for employees to follow. The policy should clearly

set out organisations commitment to the safety and health or its employees, visitors and

stakeholders. It should also describe the responsibilities of persons and levels.

Q 4: For an industry / position of your choice, outline what items would be important in

a new employee safety induction?

In a new employee safety induction the following items should be of utmost importance.

Overview of the safety aspects of working in the organisation Overview of the safety and health policies and procedures to outline;

o The safety ruleso The types of hazards and risks relevant to the organisation and work

environment.

o Expectations in terms of personal protective equipment Expected behaviour Importance of duty of care Steps to take in the event of emergency

Q5: Assume that you are the HR practitioner for an organisation who is responsible for

the day to day implementation of the organisations safety and health program. Outline

what actions you would take to ensure you fulfil your OHS responsibilities.

RESPONSIBILITIES OF HR PRACTITIONER

The following represents a non-exhaustive list of the type of work that the HR Practitioner

will carry out on both a day-to-day basis and a long-term basis.

Developing Human Resources strategies, policies and practices that meet the needsand objectives of the organisation;

Ensuring that the organisation complies with legislation;






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Recruiting the most appropriate personnel for the organisation and function; Developing staff through appropriate in-house or out-sourced training; Dealing with all aspects of employee relations, including implementing disciplinary

and grievance procedures;

Dealing with all aspects of remuneration and benefits; Ensuring systems and processes so that all personnel are safe from any hazards in the

workplace;

Maintaining appropriate HR information systems; Implementing and monitoring the effectiveness of a Performance Management

system appropriate to the nature of the organisation;

Implementing strategies in the event of corporate change.






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SESSION 4

Q1: Develop a list of 10 hazards that could be relevant to your workplace. The hazards

can be a combination of situations of work actions i.e. trailing leads across the office orclimbing a ladder. Using the risk assessment grid, rank each of the risk appropriately.

Once you have ranked the risks, identify which measure from the hierarchy of control

you should select and provide at least two corrective actions for each hazard. Your

responses should be presented in table format.

S

NoHAZARD

ASSESSMEN

MEASURE

FROM

HEIRARCHY

OF CONTROL

CORRECTIVE

ACTIONS

1 Dust particles arising through

weaving of thread may cause

lung cancer

1 Personal protective

equipment

Provide Mouth covers

Exhaust the dust particles

2 Chemicals may harm handswhile dying the thread

3 Personal protectiveequipment

Provide protective glovesUse machinery

3 Hazard of having electric shock

from machinery

2 Engineering

control

Install electric proof

system

Cover the machine areas

that may cause electricshock

4 Work environment light and

other conditions

3 Engineering

controls

Improve lighting

Workplace cleanliness

5 Working on computers for long

hours

2 Administrative

controls

Reduce hours of work at

computer

Share the work with other

employees

6 Hazard of losing data in

computers

4 Engineering

controls

Setup a backup

Store on other places

7 Aroma of chemicals may cause

diseases

4 Personal protective

equipment

Provide mouth covers

Install effective exhaustsystem

8 Poor fire control system 1 Engineering

controls

Install new system

Remove hazards that may

cause fire

9 Boiler may blow up due to high

temperature

1 Engineering

controls

Install a thermometer

Ensure the proper

maintenance

10 Company transport

insurance

5 elimination Get transport insured

Drivers training






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SESSION 5

Q1: Why is it impotent to consult employees in your organisation on matters relating to

Occupational Safety and Health?

In an organisation the employees are of great worth. In OSH matters the employees may

have a valuable contribution. Some important reasons are like:

Employees are most valuable source of information Having insight in relation to the way in which work is carried out They are well aware of safety risks involved in their jobs as they deal with them

every day of their work.

They may have developed a safety plan in their mind that needs to be judged. It will realize them that their organisation feels for them and listens to them. And it

will create sincerity towards organisation.

Q2: what are the advantages of employee consultation In relation to Occupational Safety

and Health?

When an organisation consults its employees in matters relating to OSH it gives

them a valuable contribution. The advantages that an organisation gets are:

Policies and procedures get proper shape and employees welcome it with openhearted because these are developed with employee consultation

When consulting employees, it gives them courage and message that theirorganisation cares for their wellbeing and is committed to develop a safe work

environment.

It realizes the employees that their organisation values their inputs, experience andideas.

The acceptance of polices increases when employees are consulted in developingthem. It reduces rejection, opposition and negativity towards it. By employee consultation, employees become more aware of safety and health and

have the ability to identify hazards.

Q3: what are the likely consequences of failing to consult with employees in relation to

Occupational Safety and Health?






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If employees are not consulted the imposed implementation may face rejection

because the employees think they could have given a better solution to the hazard if they

would be consulted. If not rejected the implementation or change would face greater

resistance by employees in adopting to change. Sometimes, employees dont welcome such

a change that is not carried out with their consultation. They dont feel themselves a part of

implementation or change so the success of system or implemented change is highlyunlikely and risky.

Q4: Think about your own organisation or an organisation you are familiar with. Does

the organisation actively consult with employees on matters relating to OSH? If so, how

does the consultation take place and what benefits does this bring? If consultation does

not take place, what effects does this have on Safety and Health in the workplace?

The organisation effectively consults with its employees. But still there is a need forimprovement. The organisation consults its employees in many ways i.e. face to face

meetings and taking the employee ideas, sharing its experience and taking suggestion from

them. For any hazard a questionnaire is developed and distributed among employees or they

are asked to give their suggestion of a blank page. This consultation brings man benefits to

the organisation. For instance, the resistance to change gets low and chances of rejection are

also minimized. By employee consultation, employees become more aware of safety and

health and have the ability to identify hazards. Furthermore, employees warmly welcome

any change that is introduced with their consultation. Hence as a result the chances of

success increase.

SESSION 6

Q1: using the AustLII website link above to access the WA OSH legislation (specifically

the OSH Act), research and provide an overview of the duties of the employers.

Safe system of work: employer is required to provide and maintain workplaces, plants and

systems of work and also co-ordination of work activities.

Information & instruction: provide information to employee as is necessary to enable them

to perform their work.

Training and supervision: employer is also liable for employees training and supervision

of work.

Consultation and cooperation: consultation with employees on matters relating to Safety

and Health.






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Foresee ability: to foresee the hazards that are hidden or try to remove the risk before it

causes harm. Identification of hazards, assessment and control.

Provision of personal protection: when hazards can not be avoided totally, and then comes

the protection. In this case employer provides protective cloths and equipment.

Safe plant and substances: safety is to ensure by employer. Plant safety and harmfulsubstances should be kept carefully.

Q2: using the AustLII website link above to access the WA OSH legislation (specifically

the OSH Act), research and provide an overview of the duties of the employees.

Follow the employers instructions provided for safety and health reasons. Use personal protective clothing and equipment that has been provided by the

employer.

Take good care of equipment provided in the interests of safety and health. Inparticular, the employee must not misuse or damage the equipment.

Report hazards that the employee cannot correct. The requirement is to report to theemployer.

Any procedure that sets up a chain of command or delegates the task of receivinghazard reports should ensure there is prompt action to fix the problem or refer it on

to someone who can address it.

Report injury or harm to health that is connected with the work activity. This appliesto physical injuries and to the early symptoms of illness or disease that may be

connected with work.

Co-operate with the employer to allow the employer to carry out his or her dutiesunder the Act. This complements the employers duty and means that employees

should actively work with employers with the common aim of improving safety and

health at the workplace.2

2http://www.commerce.wa.gov.au/worksafe/pdf/guidance_notes/index.html






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Session 8

Training needs identification:

In this question we are analysing the different methods of training needs identification with

reference to the advantages and disadvantages:

Job observation is the method that helps us to directly observe a position to determine need

identification. It has certain advantage like it provides direct firsthand information that

others do not. Its very simple to use as compare to others. Simply it also verifies data from

other resources and it helps to practically evaluate the needs and the requirements. Similarly

some disadvantages are also exits. It is time consuming. At the same level it doesnt provide

full information for the complex jobs and it may incurred with a biased decisions. It also

may infer with the job performance and this type of observation represents a very small data

where error chances are more.

When we are talking about the surveys, it helps us in many ways. This helps us to consider a

large sample size. Similarly it is very cheap to conduct as compare to the other methods. It

can also be handled through remote positions through emails, phones etc. At the same level

Standardized questions make measurement more precise by enforcing uniform definitions

upon the participants. At the other side of the coin it oppose to the concept of the direct

observation. That may lack in some feasible points. These surveys are very inflexible and

require a wide study before survey development. In this situation many of the respondents

do not show interest. And you have not a proper investigation due to this reason.

As the informal discussion is concern, it helps the managers to determine the internal needs

of the employees about what they want or not. It helps them to have a deeper look that is notpossible through other ways. The disadvantage of this pattern is that it is quite informal. It






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has not a determined pattern about the investigation or method. So it becomes very complex

to draw a conclusion from it. The fourth method is the via performance measurement. It is

also an important way. In this way you can easily have a look where an employee is week or

strong or where it needs to be change to have better operations. When you have feedback on

this from different employees you gain a better idea to discuss what to do or not to do. It

also provides a platform to judge it through discussion board evaluation. It does not give an

in-depth analysis. It just skims the performance and gives the results. And as the training

skills analysis and skills audit is concern, it best help us to evaluate the best required skills

to implement and which skills need to be trained to get a better opportunity. It helps us to

determine just skills needs but it does not focus on the other phases that need to be train like

culture, communication etc.

Session 9

1. Outline your understanding of the term on the job training. Provideat least 3 examples of training that you would consider to be more

effective if carried out on-the-job.

On-the-job training (OJT) is the one of the best training due to certain reasons. One

reason is because this method it is planned, organized, and conducted at the employee's

worksite. OJT is generally considered as the primary method used for polish employee

skills and increasing their productivity. Similarly it is very appropriate for developing

proficiency skills that are related to an employee's job. It is more suitable for the locally

own businesses and the requirements. Some examples are for the on the job training

like Maintenance Technicians, architecture maintenance, construction and the Electrician,

Mechanics etc. These are some example that can be best implemented by on the job

training.

2. Outline your understanding of the term offthe job training. Provideat least 3 examples of training that you would consider being more

effective if carried out off-the-job.

Off-the-job training, as its name is showing that it is the training done on behalf of

employers that is conducted away from their premises. It basically helps employees to

learn both the theory (background knowledge) and practical training and it can also be






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included the assessment and examinations. Although it is usually delivered on the

premises of the provider but it often includes online learning in the workplace and

guests speakers from provider staff to the employer visits in order to deliver aspects of

training.

Well-managed and delivered off-the-job training Good off-the-job practical teaching Good off-the-job training resources Good standards of off-the-job teaching and learningThe best examples of the trainings that if be implemented to the off the job training that

can be successful are: the lectures and demonstrations, simulations, role-plays and

games, self-study and attending external courses etc.

3. Outline your understanding of the term Coaching and mentoringand provide a scenario for both where you feel each approach would

be suitable.

Coaching is the method of training in which we:

Directs, instructs and trains a person or group of people, with the direction to achievesome goal or develop specific skills.

This direction includes motivational speaking. And the training includes seminars, workshops, and supervised practice. In this method goals are defined first.As the mentoring is concern it has some senior junior relationship:

It includes one high experienced person in relation to less experienced persons. Its an f form of relationship building. In this high experienced managers develop low experience mangers in certaincapacity.

If we take an example of the call centre where the call representatives responds to the

customer complaints and offer their product. There is always a need of coaching and






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mentoring. In this senior representatives give tips to the junior representatives. And they

set goals and target about their sales and call in the coaching session to better polish

their performances and make them efficient.

Session 10

Using the above information, create a brief email proposal to your manager to

obtain approval for a construction safety awareness training course which is

required for 10 people who will work on a construction site operated by your

organization. This course is a WA Mandatory requirement and is offered by many

training organizations. You will need to find out if this course is subject to any

training grants.

Dear Sir,

In the most of the organizations like us are using different safety awareness training

course now a days. This is becoming more famous due to the employees rights and the

essential needs for the business performances. We are also planning to have the WA

mandatory training programs for our 10 most rated employees about the safety

awareness. This training session is compulsory because, all we need is the efficiency

and effectiveness in our projects. And whenever the employee has a fear regarding

safety, his performance may be effected by these factors. So when theyll have training

session, automatically they will gain a confidence in their work and they will more

efficiency. Due to this significant importance and to save legal costs, we want to launch

this training. For that purpose well need certain funds for the costs associated with

safety and health training could include like:

Costs associated with engaging a trainer provider Costs associated with provision of training manuals and materials. Cost of venue hire to conduct training. Cost of replacing employees for the duration of training. Cost of transport to and from training location. Cost of refreshments required throughout training. Cost of subscription or licensing required throughout training (if required).






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After this training session we will able to better communicate with the clients and to

have the better understanding regarding their needs and requirements. Similarly the

efficiency will improve that will increase the productivity within a span of time. So it

will also reduce the cost. These are the basic benefits that we can attain from this

training session. All we require from you to allocate funds for this training session from

the BCTIF. So we can attain the high level of professionalism.

Thank you very much.

Session 11

1. How is routine workplace safety inspections carried out at the organization?

In the organization I have been working follows a numbers of steps while taking

consideration of the safety inspection. In the first step the organization takes a risk

assessment about the organization. In which certain factors are determined. While for

this purpose inspection teams are developed. Who take the risk assessment then a safety

committee is developed that helps to rank the hazards that are associated with

workplace safety. And then try to eliminate higher ranked hazards first.

2. At what intervals do these inspections take place?

In our organization, the safety and health procedure are not carried out at a predefined

time measurement. But it is usually carried out at the time span of weekly, monthly,

quarterly, six monthly and annually with many organizations having a pre-defined list

of items to be checked during these intervals. This was the same case with my

organization too. That does the inspections in such intervals.

3. How are issues raised as a result of the inspection dealt with?

When we take an inspection, in this tenure the there is practice in our organization to

obtain documentation from the previous inspections to ensure that all previous hazards

are deal satisfactory and all the threats has been eliminated. While comparing with the

previous documentation, if there is any issue is found for the weakness of the current

inspection that is brought before the committee and they use the external expertise for






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this purpose to avoid any type of the biasness or the negative behaviour about some

certain employees.

4. How are the results of the routine workplace safety inspections communicated tomanagement?

Whenever the inspection is done then it is essential that the results of the routine safety

inspection should be communicated with the management to review and analysis. For

this purpose the organization makes a plan report that includes certain things like:

Name of the hazard. Prevention / corrective action. Responsible person. And the time line for the end results.When this document is prepared then it is provided to the person who has

responsibilities to provide its solutions and the people who are inspecting the procedure.

In this way the results are communicated with the management.

5. What steps are taken to ensure the items identified as a result of the inspection arefollowed up to ensure action has been taken?

At the time of the results there are certain steps are taken regarding the ensuring of the

results. At this level our organization nominates person to re-inspect the whole results

of the inspection process. And at that level it gives its reviews to the committee and

Committee review it by itself and takes appropriate actions in response to any items

reported as scored poor or No by the nominated person and advice to the

management to take appropriate measures.






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Session 12

Last month, the national safety Audit conducted a Citistore indentified the greatestamount of accidents and injuries occurred in the stock bays at the Perth store. The stock

bay is where all goods inwards are received, stored and dispatched to the WA regions.

The causes for accidents and injuries were identified as:

Manual handling Lacerations to hands and arm from cardboard and banding wire Concussion from un-balanced boxes falling from storage shelves in hard to reach

areas

Using the hierarchy of control, suggest risk control methods you would adopt for each.

Remember, you will need to present your rationale behind each method.

As the manual handling is concern, in this we will be accepting the substitute for this

method. By this way well be accepting another system that will help us to control the

system through machinery and robots. By this way we can handle them easily. And there

would be lesser chances for the loss b/c man can do mistakes but machines remains precise

about their works. For the second problem that is about the harm effects due to laceration to

hands and arms, well be providing the isolated hazard system where we will restrict the

areas of the machinery and administrative control will be implemented there to have a better

control over the loss. By this way proper training and isolation will provide employees

safety regarding laceration on arms and hands. For the last problems well be using

electrical control over the plants and machinery. By this way proper methods and system is

provided where we have no chances of unbalancing and provide a proper arranged system

where it is easy to arrange and manage the inventory or things to deliver at a required place.






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Session 13

Obtain the policy and procedure along with the accident and incident report from your

organization or an organization you are familiar with. Provide an overview to your

facilitator of the process involved in reporting an accident / incident at the organization

and what process of investigation takes place. When providing the overview to your

facilitator, you will be required to refer to the actual documents in use by the

organization.

In the Norfolk and Waveney mental health there is a proper procedure is followed as

regarding to the accident and incident report. In this company, they have a proper written

policy and procedure for reporting it. In this process when you have been incurred with an

accident or an incident then you need to write an application to the health and safety

executive about this. In this process a proper procedure is followed where it needs to be

reported at legal firm too. In this policy and procedure all type of accidents and incidents are

defined that are applicable to report. After that a committee reviews the problem and give

compensation to the damage to the employees or provide proper methods to resolve

problems incurred with the regular procedure. Different type of incidents has different waysto report. After reporting, there is proper book keeping of the records. And then it would be

reviewed again as the precedents for the further cases to have a look for the previous cases

results.



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