Rick MansGlobal Social Media Lead

Knowledge Managers: is it time to look for a new job?

Knowledge management as I see it

Social Media is:

Human interaction in a virtual world

Social Media as we see it

Don’t be a librarian

There is more value to add than just putting the right books on the right shelves

You are probably doing a great job

You are not just a regular Knowledge Manager

You are a super Knowledge Manager

You know what people did in the past

Get out of your ivory tower

“We know what is good for you”

However you don’t know what people need in the future

You are in the Knowledge Management business

You are not in the fortune telling business

The only group that knows everything for everybody is

Everybody

You are not a Knowledge Manager

You are a Knowledge Facilitator

“We know now that the source of wealth is something specifically human: knowledge. If we apply knowledge to tasks we already know how to do, we call it 'productivity'. If we apply knowledge to tasks that are new and different we call it 'innovation'.

Only knowledge allows us to achieve these two goals.”

Peter Drucker

You are a

Success Facilitator

“Knowledge has to be improved, challenged, and increased constantly, or it vanishes.”

Peter Drucker

“Every 2 Days We Create As Much Information As We Did Up To 2003”

Eric Schmidt

What do we do if we create more information

We get more storage

All information is equal

Though some information is more equal than others

Like slide from scot CFA

© 2010 Capgemini – All rights reserved 20You know now when people like content

Delete data if nobody has accessed it for over a year

1

Stop being a dictator

Move from taxonomy to folksonomy

2

You still have to facilitate a folksonomy to create more value

2½

Don’t regulate, facilitate

3

Make this your KM portal

4

Do you recall this group of people?

They are the best search engines you ever get

5

You role will change fundamentally

6

You will work less with documents

7

You will work more with humans

You are the one connecting all dots

8

Linking people

and

Linking information

9

Become a super hero

Facilitate success by linking people with people, people with information and information with information

10

Please contact:

Rick MansGlobal Social Media LeadPapendorpseweg 100 UtrechtThe Netherlands

Phone: +31 6 51 21 01 44E-Mail: rick.mans@capgemini.comTwitter: http://twitter.com/rickmansLinkedIn: http://nl.linkedin.com/in/rickmans