knowledge management. lecture overview knowledge mgt process issues in k creation strategic fit...
TRANSCRIPT
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Knowledge Management
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Lecture Overview
Knowledge Mgt Process
Issues in K Creation• Strategic fit• Knowledge Access• Structural barriers• Customer interactions
KM Problems• Info• Process• People
Organisation aka work management structures that suit KM:
• Hypertext org structures• Networked org structures• Flat structures
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Lecture Overview
Structures following Strategy The choice of org forms will be influence the KM’s underlrying business goals
1. Customer requirement specification comes from:• 3 types of customers
2. Customer requirement gathering & analysis techniques.
Product Lifecycle conceptsLeadership system drivers
Value ManagementGiving value add to customers through product & service experiences
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Reading Overview
1Tacit to Tacit
(Socialisation)
4Explicit to Explicit
(Combination)
Digitalised Knowledge
Knowledge creation starts with People
2Tacit to Explicit
(Externalisation)
3Explicit to Tacit
(Internalisation)
Modes of Knowledge Creation
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Reading OverviewAccessing/Mobilising Knowledge is explained by
Spiral of Organisation Knowledge Creation
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Reading Overview
1Tacit to Tacit
(Socialisation)
4Explicit to Explicit
(Combination)
Digitalised Knowledge
2Tacit to Explicit
(Externalisation)
3Explicit to Tacit
(Internalisation)
Organisational Learning Theories
Learning starts here
ICT Theories
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Reading OverviewMany Knowledge Creation
Process Models
Important to assess:• The Quality• The org & social ValueOf these process models
The transformation of tacit & explicit K translates to creating organisation talents materialises in product/service innovation work & market delivery
Eg the creation of core competencies which give firms massively spreading, unique, value adding and sustainable competitive advantage
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Lecture + Reading Integration
Goes Deeper
Knowledge Creation Concepts & Process Mgt
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“Integration” ReadingCross Locations
Cross Business Units
Cross OrganisationsCross Cultures/Languages
Cross Timezones
Integration can represents the
processes, methods & techniques that
coordinates & bring together
Locations & time-zonesBUs & Organisations
Cultures & Languages
Methods & Techniques Toolkits
Processes
Explicit Knowledge Knowledge Creation Outcomes