knowledge management escp eap
DESCRIPTION
this is the presentation for ESCP EAP students by IMI's Lukas RitzelTRANSCRIPT
Management Development SeminarManagement Development Seminar
Knowledge Management or the
missed outmissed out corporate resource
For Students from ESCP-EAP By Lukas Ritzel, Feb 2008
• Miro• Nationality: former Yugoslavia• Expertise: Just about every
single corner of our school• Jobtitle: Maintenance
• JoblevelKnowledge Worker
• Describe his knowledge• > tacit knowledge
Competitive MarketCompetitive Market
Collaboration ToolsCollaboration Tools
Job 4 life / ever learningJob 4 life / ever learning
Everybodies BrainEverybodies Brain
The Type of People Now Employed Employed
• “Silent” Generation (born 1930-1945)– Born with the military technologies that were to lead to analog, digital
and virtual technologies
• “Baby-Boom” Generation (born 1945-1960)– Born with the analog and space technologies that accelerated the
development of digital technologies
• Generation “X” (born 1960-1975)– Born among analog technologies (telephone, TV), witnessed and
participated in the development of digital technologies
• Generation “Y” (born 1975-1990)– Born with the first generation of digital technologies, witnessed and
participated in the development of networked technologies
• … and NEW streaming into the corporate, Net-Generation “e” (born 1990-2008)– Consider computers and the Internet as ‘natural’ as telephones and
refrigerators– Ready to share (flickr wedding pictures, blogspehere)
Portrait of a 3rd Millennium Employee Net-gen
• Adaptable, flexible, creative, problem-solver, decision-maker, eager to learn continuously
• Multi-linguist• Power-user of ICTPower-user of ICT• Generator of economic, social and environmental value
What do they DO different?
NET Gen
YOU areare the NET Generation
What did we learn so far?
• Knowledge is everywhere• There are many current drivers that enable
knowledge creation and capturing• Knowledge can be rather complex• Tacit knowledge is difficult to capture using traditional
methods• You have to deal with different types of people
having different strengths and capacities• AND you manage it all
• BUTBUT is this ITIT!
The knowledgeknowledge is the network
How knowledge in the area of Web2.0 creates it’s own dynamic,
it’s own life
Effective networks are:
• Decentralized
• Distributed
• Dynamic
• Democratic
This sounds like something we all know and use daily
Web 1.0 was for specialists, for huge serves who knew what is
good for US.
39
CrowdSourCrowdSourcingcing
40
The crowd is ready to work.
So who’s hiring? Companies in a wide array of industries create
ways to use the intelligence and creativity of distributed labor.
41
.comThreadless.com
This hipster company prints T-shirts with designs submitted to its Web site. It expects to earn $20 million in revenue this year.
42
Is there more? Web2.0Web2.0
Share: Share: HP users help each other out• Question: Apr 10, 2007
− I have been getting a problem when searching using Google.
− When I get the results and click on one of them it redirects me to another site and not to the selected site.
• Answer: Apr 11, 2007− You have spyware. Use
spyware removal software.
− Update to the latest signatures before starting scan.
− Your problem will be solved.
Manpower goes virtual
CompetenciesCompetencies of a knowledge manager• Personal interests
– Music/sports collections, events, statistics, trivia– Reading, listening to radio stations, playing bridge– Restaurant finder, social/travel director, grammarian
• Journalist– Published a hand-printed newspaper, reported, edited– Wrote obscure news and facts on the blackboard– Ran a radio station, broadcast basketball games– Published newsletters, intranets, company who’s who list
• Computer Scientist and Manager– Wrote computer programs– Designed reusable programs, routines, operating system– Managed computer services, consulting, marketing
What I must dodo as a knowledge manager
• Communicator and Storyteller– Tell stories– Send useful email (not hoaxes, urban legends, jokes)– Publish newsletters, articles, blogs, presentations, book
• Practice knowledge management– Attributes: Caring, sharing, and daring – Activities: Share, Innovate, Reuse, Collaborate, Learn– Roles: Leader, Manager, Project Manager, Analyst, Guru– Expert: in people, process, and technology components
• All 3 Tipping Point roles– Connector: reach out, meet people, weave networks– Maven: answer man, search expert, knowledge master– Salesman: try things out, engage, persuade
What KM let their staff dodo
Promote wide range of toolstools
Promote ideas Promote ideas (from everywhere in the org chart), implement brainstorming, measure performance, reward good ideas
How to DoDo Knowledge Management1. Share what you have learned,
created, and proved2. Innovate to be more creative,
inventive, and imaginative3. Reuse what others have
already learned, created, and proved
4. Collaborate with others to take advantage of what they know
5. Learn by doing, from others, and from existing information
Knowledge Management Knowledge Management Components
Peopleculture & valuesknowledge managersuser surveyssocial networkscommunitiestrainingdocumentationcommunications
Technologyuser interfaceintranetteam spacesvirtual meeting roomsportalsrepositoriesthreaded discussionsexpertise locatorsmetadata & tagssearch enginesarchiving
Processmethodologiescreationcapturereuselessons learnedproven practicescollaborationcontent management
classification
metrics & reporting
management of change
workflow
valuation
social network analysis
appreciative inquiry
storytelling
blogswikispodcastssyndication &aggregationsocial softwareexternal accessworkflow applicationsprocess automatione-learningsubscriptionspoints trackingreporting
knowledge help deskgoals &
measurements
incentives & rewards
Help me!: Help me!: Which Web 2.0 tool would you use for each of these?
Share
1. Publish your insights
2. Inform colleagues about a nugget of knowledge
Innovate
3. Improve upon a document with a group of colleagues
4. Meet new people to brainstorm and develop new ideas
Reuse
5. Find cool images to use in a presentation
6. Link to the good ideas of thought leaders, and expand upon them
Collaborate
7. Ask for help from others
8. Find a new job
Learn
9. Listen to an interview with an expert
10. Find out what the consensus position is on a given topic
11. Check about the “best” hotel for next company trip
Web 2.0: Web 2.0: Search is the “killer app“ of KM but not ONLY google!
Web 2.0: Web 2.0: Threaded Discussions –im BOOT
Web 2.0: Web 2.0: Blog –HRM course/ private
Web 2.0: Web 2.0: Wiki – various projects
Web 2.0: Web 2.0: Podcast – Swissness
Web 2.0: Web 2.0: Social Networking Sites
Web 2.0: Web 2.0: Spread and connect knowledge
Web 2.0: Web 2.0: Check public reviews
Web 2.0: Web 2.0: Virtual Worlds – Second Life
Possible AnswersShare
1. Publish your insights - BlogBlog
2. Inform colleagues about a nugget of knowledge - Threaded discussionThreaded discussionInnovate
3. Improve upon a document with a group of colleagues - WikiWiki
4. Meet new people to brainstorm and develop new ideas - Virtual worldVirtual worldReuse
5. Find cool images to use in a presentation - Search engineSearch engine
6. Link to the good ideas of thought leaders, and expand upon them - SlideShareSlideShareCollaborate
7. Ask for help from others - Threaded discussionThreaded discussion
8. Find a new job - Social networking siteSocial networking siteLearn
9. Listen to an interview with an expert - PodcastPodcast
10. Find out what the consensus position is on a given topic –– WikiWiki
11. Check about the “best” hotel for next company trip Review ForumReview Forum