Knowing What You Dont Know Tideway Foundation within Credit Suisse

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Knowing What You Dont Know Tideway Foundation within Credit Suisse. Andreas Werder Director, Technology & Infrastructure Services Credit Suisse. About Credit Suisse - PowerPoint PPT Presentation

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  • Knowing What You Dont Know Tideway Foundation within Credit SuisseAndreas WerderDirector, Technology & Infrastructure Services Credit Suisse

    Credit Suisse IT / TIS CTODate: September 2008 Slide *

    Credit SuisseA Global Financial Services CompanyAbout Credit SuisseCredit Suisse Group is a world-leading financial services company, advising clients in all aspects of finance, around the world, around the clockHeadquartered in Zurich, SwitzerlandThree divisionsPrivate Banking Investment BankingAsset ManagementKey financial figures (Y/E 2007)Net revenues 31.8 bn USDNet income 7.1 bn USDTotal assets1,236 bn USDReturn on Equity18.0 %BIS Tier 1 ratio11.1 %Number of employees48,100Credit Suisse Information TechnologyGlobal (One Bank) IT organization since 2006CIO Karl LandertDivisional IT (App Dev), 2 shared services sub-divisions plus CTO, COO Major hubs in Zurich, New York, London, Singapore, PuneTechnology and Infrastructure Services (TIS) provides shared IT services and runs 10 hub site data centers globallyKey figuresNumber of employees in IT8,000Number of servers23,000Mainframe MIPS57,000Installed storage6 PetabyteChanges per week2000

    Credit Suisse IT / TIS CTODate: September 2008 Slide *

    Why Tideway Foundation?At Credit Suisse Information TechnologyWe have several legacy Configuration Management Databases We have a convergence roadmap to migrate to one CMDBWe have multiple desktop and server discovery toolsWe have a convergence roadmap to migrate to one agent-based discovery tool

    Why then did Credit Suisse IT decide to license Tideway?

    Its All About the Data!

    Credit Suisse IT / TIS CTODate: September 2008 Slide *

    Configuration Management ChallengesConfiguration Data Quality TodayInsufficient quality of CM dataIncomplete global server inventorySoftware asset inventory unusable for license reportingNo closed loop management of configuration dataVarious discovery tools, no converged solution Discovery agent-basedAgent-based discovery function bound to standard OS buildsDiscovery with gapsSecure zones and DMZ out of scope of current toolsetsGoals for Agent-less DiscoveryProvide accurate server data for entire estateFocus on hubs, include hosts outside datacenters laterReconcile server data with Atrium CMDBProvide accurate software asset inventory for entire estateInclude vendor software as well as in-house developed business applicationsProvide capabilities for finger-printing Support Business Application MappingMap physical software assets to logical application models

    Credit Suisse IT / TIS CTODate: September 2008 Slide *

    Configuration Management Data Architecture

    Credit Suisse IT / TIS CTODate: September 2008 Slide *

    Configuration Management Value PropositionRoadmap Goals for 2009 and 2010Implement dependency mapping b/w Infrastructure & ApplicationsManagement of product lifecycles end-to-end (including end of life)Facilitate server software license reportingDecommissioning of legacy inventory productsSupport IT Service Level & Cost ManagementContinue integration between Incident, Problem, Change and Release ManagementContribution of Tideway FoundationUnique application mapping function Knowledge base of vendor product (release) fingerprints growing fastReporting of usage rather than installed binariesDiscovery of hosts not based on standard build; closing of gaps nowAgain, usage reporting Helps to establish closed loop change & configuration management through reconciliation

    Credit Suisse IT / TIS CTODate: September 2008 Slide *

    Implementing Tideway Foundation at CSProject Milestones AchievedGlobal Tideway Foundation deployment project started 01/08System specification and IT risk assessment completed in 04/08Tideway base infrastructure built in London 05/08, New York 06/08First scans performed in pilot mode during 06/08 and 07/08Start of production rollout in London and New York in 08/08Project Milestones AheadStart of scans in Asia/Pacific in 10/0880% success rate for host discovery within Investment Bank by 12/08Start of scans in Switzerland in Q109Reconciliation of Tideway data with Atrium CMDB in Q209

    Credit Suisse IT / TIS CTODate: September 2008 Slide *

    Rollout StrategyInvestment Banking Streams London and New YorkFundamental RulesAlign rollout plans and priorities with business areasLess critical areas (subnets) first, most critical lastKnow your baseline for discoveryUse weekend for initial scans

    PrioritiesStart with DevelopmentD/R before ProductionBack office before front office

    Credit Suisse IT / TIS CTODate: September 2008 Slide *

    Tideway Foundation Use Cases SupportedFrom Stand-alone to Integrated TechnologyAreaGlobal Server Inventory

    Global Software Asset Inventory

    Support Business Application MappingCapabilities with integration (Q209)Integrated, periodic reconciliation with Atrium CMDB

    Reporting on global server estate based out of Atrium

    Global reports on specific server configurationsCompliance checks across divisions and regionsGlobal software assets/license counts

    Synchronization of application mapping with Product Portfolio (PlanningIT)Decomposition of global (cross-divisional/cross-regional) IT servicesCapabilities until Q109 Manual reconciliation of specific subnets/areas (e.g. reconciliation of CSAM CMDB)Report specific host properties for regional IB subsetsReport sets of hosts having specific properties (e.g. single corded boxes)

    Report specific configurations (e.g. patch level for Solaris hosts)Count installed software assetsScope is IB and Asset Mgmt only

    Piloting of application mapping (e.g. PrimeServices)Decomposition of specific regional/divisional IT services

    Credit Suisse IT / TIS CTODate: September 2008 Slide *

    Implementing Tideway Foundation at CSLessons LearnedEngage early with your stakeholdersInvolve them in hands-on training and pilotsProvide full transparency of your implementation of TidewayThe roll-out process is the critical part of a Tideway projectDefine the roll-out strategy earlyYou must understand the relationship between business applications and your network to minimize the risks during the roll-outStart with a solid baseline of your IT estateTideway agent-less discovery is a very structured processIts an iterative process Tideway will help you improve your intelligence on your installed assets gradually

    Credit Suisse IT / TIS CTODate: September 2008 Slide *

    Why Tideway? Superior product and technology!Provides excellent and rich dataData quality is mission criticalRobust technologyHigh availability, scalability good and continues to improveVery transparent documentation of scanning approachesHelpful when it comes to risk assessments, security reviews and stakeholder communicationInnovative and approachable vendorFrequent TWF release updates with new functionalityResponsive to our needs

    Other areas of application currently being investigatedSecurity compliance and risk monitoring of server configurations

    Credit Suisse IT / TIS CTODate: September 2008 Slide *

    Questions?Thank you for your time.

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