Resume Kendra L Miller, Page 1 of 3

Profile

Team player, with ability to work independently, whose primary focus is on customer service, both internal and external. I believe the following depicts my skills and abilities: Highly productive, accountable, responsible, detail oriented, critical thinker and creative problem solver as well as coachable, trainable, loyal and honest.

I also bring with me leadership skills, excellent interpersonal skills, and effective communication skills; both verbal and written.

Education

B.S. Health Care Administration, Warren National University

COA, Joint Commission on Allied Health Professionals in Ophthalmology

Medical Assistant Certification, Ross Medical School

High School Diploma, Davison High School

Career History Kaiser Permanente, Health Care Organization, Denver, CO April 1983 – October 2013

Administrative Assistant – Behavioral Health and Labor Management Partnership Departments

Supported Senior Director

Managed calendar to include scheduling and rescheduling meeting

Planning and coordinating meetings, participants and locations of regional

meetings

Preparing agenda’s, log’s and meeting minutes for monthly high level

meetings

Managed computerized time card system as well as verifying time for

department leadership

General office duties as needed

Administrative Assistant – Vision Essentials by Kaiser Permanente Supported department Director, RDC of Ophthalmology, Chief of

Optometry, Business Manager, Department Supervisors, LMP’s/UBT ‘s

and regional department of 200 employees in 12 locations

Project management and coordination

o Planning and coordinating meetings, participants and agenda’s

o Developing, prioritizing and preparing project scope, budgets, etc.

o Developing and distributing project goals, plans, minutes and

reporting

High impact customer service – internal and external

Participated in budgeting process including non-payroll, FTE and capital

Developed and prepared regular and ad-hoc reports including monthly

Executive Summary

Meeting management and coordination to include agendas, minutes and

feedback for many of the department meetings including regional LMP and

UBT (unit based teams)

Responsible for all Branding needs of Eye Care, Clinical and Optical

Developed, edited, maintained and managed department internal web site

Developed, edited and distributed monthly department newsletter

Developed, managed and analyzed multiple online surveys to assist LMP’s

and UBT teams; both regional and national

October 2012 – October 2013

June 2000 – October 2012

Kendra L. Miller 15859 E Jamison Dr. #7107 Englewood, CO 80112 720-638-7144 Home 303-807-3212 Cell klbim@msn.com

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Administrative Assistant – Vision Essentials by Kaiser Permanente continued

Managed evaluation process for Ophthalmologists

Coordinated and assigned surgical dates and blocks at four venues for

eighteen Ophthalmologists

Managed Ophthalmology monthly Call Schedule

Managed procedural sedation training sessions for Ophthalmologists

Managed time cards for Eye Care Administration to include attendance

tracking

Organized department annual recognition event for 200 plus participants

including budget, awards process, catering, speakers, etc

Managed summer temporary help – “KP Kids” – to include interviewing,

hiring selection, training and coaching.

Surgery Scheduler Managed and coordinated surgical schedules for four highly productive

orthopedic surgeons at five venues

Managed all pre and post op appointments

Managed customer service associated with surgery

Developed open access for patient with scheduler

November 1999 – June 2000

Certified Ophthalmic Assistant, Eye Care Department, East May 1990 – November 1999

Team coordinator for Self Directed Work Team

o Acting Supervisor

Managed staff and provider scheduling

Handled department customer service

Managed department budget, purchasing and equipment repairs

Built and managed provider appointment templates in CIS (electronic medical record)

Teamed with building supervisors/managers

Managed projects associated with location flu clinic including budget, purchasing, set up, volunteers and distribution

Worked with Optometry and Ophthalmology patients

o Initial work ups

o Patient testing per protocol

o Assisted in minor procedures

Worked with medical providers in developing and implementing department protocols

Managed and coordinated Ophthalmology surgical schedules

o Scheduled pre and post-operative appointments and testing

o Confirmed medical clearance as required

Responsible for instrument sterilizer maintenance as well as instrument sterilization

Trained new staff as well as interested float pool medical assistants to assist

Optometrists

Managed training of front desk receptionists

Worked with team to develop efficiencies in workflow, scheduling and access

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Receptionist, Surgery/Trauma/Orthopedics/Urgent Care, May 1988 – May 1990 East Clinic Scheduled appointments for all areas of department

Managed department front desk

Member check in for after hours care

Medical chart research

Laboratory and radiology result coordination

Assisted nursing staff with patient work up

Assisted physicians and physician assistance as needed

Piloted Surgical Scheduler position

P Technical Skills Proficient in Microsoft NT, ME, XP, Vista, Office Suite, Access, Publisher, Outlook, Flash, Fireworks, Dreamweaver, Dreamweaver MX, KP ORSOS, CIS, Lotus Notes, Survey Monkey, and Photoshop

References Joan Heller, OD, Vision Essentials by Kaiser Permanente, Chief Steward AFL/CIO Local 7 Office – 303-614-7402 Linda Loucks, Optical Regional Trainer, Vision Essentials by Kaiser Permanente Office – 303-739-3694 Cell – 303-810-2102 Michelle Economakos, Area Administrator, Vision Essentials by Kaiser Permanente Cell – 303-328-1238

Medical Assistant, Internal Medicine, East Clinic April 1983 – May 1984

Patient work ups for five Internal Medicine physicians, two physician assistants

and a Neurologist

Assisted providers as needed

Monitored lab test results

Communicated with patients per provider instruction

Assisted department receptions as needed with phone calls, scheduling and check-in

Dermatology Assistant, Dermatology, East Clinic May 1984 – May 1988

Managed provider practice

All patient work ups including history taking and vital signs

Scheduled all procedures

Assisted in procedures

Monitored all test results including pathology

Managed customer service