kitome national network of builders information pack may 2017 welcome, and thank you for registering...

[email protected] 1300 221 523 www.kitome.com.au

Kitome National Network of BuildersInformation Pack

MAY 2017

MAY 2017

Welcome, and thank you for registering your interest with Kitometo join our National Network of Builders.

This information pack has been designed to provide an insight into the company, our builders network and our expectations, whilst answering several questions on the way.

Contents

Company Overview 3

Our aim 3

The company 3

What makes us different 3

Our Designs 4

Standard Designs 4

Custom Designs 4

Our Inclusions 5

Stage One Inclusions 6

Stage Two Inclusions 6

Stage Three Inclusions 7

Additional Inclusions information 7

Joining our National Network of Builders 8

The benefits___ 8

We expect you to 9

Support and Resources 9

Day to Day Support 9

Marketing 10

Builders Bonus 11

FAQs_________ 12

3. KITOME Information Pack

MAY 2017

Company Overview

Our aimAt Kitome, our aim is to provide a cost effective building solution that’s second to none.

The companyKitome is a leading designer and manufacturer of quality kit homes. Kitome is Australian owned and operated with sales and dispatch facilities in the four eastern states - New South Wales, Victoria, Tasmania and Queensland, along with South/West Western Australia.

Kitome is still proudly managed and run daily by the founding owner from its inception over 20 years ago. During that period, we have supplied thousands of new homes throughout Australia, New Zealand and the Pacific Islands, acquiring invaluable experience in the process.

Our expertise covers everything from design consultancy to comprehensive building advice. Clients can be reassured that when Kitome supplies a kit, the materials specified are suitable structurally and the quantities are correct for the job at hand.

What makes us different?Kitome offers a huge range of over 50 standard home designs from 34m2 to 510m2, however the Kitome point of difference can be summed up in one word.

”FLEXIBILITY”We do not try to convince customers to settle on a design within our range. Kitome have the ability to supply a quote on a fully customised design. This is a rare feature in the kit home market, giving the customer an opportunity to get what they want and not just what they are told is availableto them.

Our customers are never asked to compromise on design.

There’s another important advantage too – Kitome’s commitment to quality materials and manufacturing ensures that every home is built from the best materials within the available budget. Kitome is one of the very few suppliers of both timber and steel frame kit homes.

We believe that, in order to give product flexibility and have total product quality control in different markets and environments, we must offer both.

We pride ourselves on our ability to price through a tailored quotation program and manufacture kits to suit. We can do this because the Kitome product is not based on a set modular form which can limit key design features such as wall heights, roof pitch or spans.

Kitome proudly offer three stages of supply within our kits, so our clients can decide which is the best.


MAY 2017

Our Designs

Standard DesignsWe currently have over 50 “standard” designs to choose from within our portfolio, and this is constantly being updated to meet the markets requirements. Our clients can modify any of our designs - so they get the most from their budget and a house that suits their personal requirements and their land. Our philosophy is to offer more design flexibility, because we know our clients will be happier with the end result.

Clients can vary both external and internal features - for example, externally, by changing a Gable to a Hip Roof or even a Flat Roof. Inside, some examples of alterations include increasing the standard ceiling height, room layout revisions, adding a breakfast bar or French doors – just to name a few!

Custom DesignsSome clients will start with a blank piece of paper and site dimensions – this is where our Sales Representative and Internal Design Team can guide the customer through the design stage. If a client has their own professionally drawn plans , we can certainly provide a quotation to supply the kit based on their own design.

Whenever we create a unique or partially new design, our sales representatives can be assured that liaising with our manufacturing team ensures the plans are achievable.


MAY 2017

Our Inclusions

Kitome proudly offer three stages of supply within our kits, so our clients can decide which is the best option for them.

As a brief summary, Stage One will take our clients to Lock Up, Stage Two consists of internal linings and fitouts, whilst Stage 3 contains kitchens, appliances, bathroom fit outs etc. Some clients may purchase a lock up kit only, whilst others prefer the convenience of Kitome supplying all materials, including the kitchen sink!

With three collections (Prestige, Freedom and Gable) to choose from, there are various levels of inclusions on offer, and yes, they are fully flexible.

Every customer will have specific requirements, and items such as Cyclonic Wind Ratings, Snow Loads and Bushfire Attack Levels can all be catered for at Kitome.


MAY 2017

St

age

1 - S

tand

ard

Incl

usio

ns Stage 1 Prestige Freedom Gable

Building manual, specifications (up to wind rating W41N)

Architectural plans for submission to council

Numbered frame diagram for ease of erection

Engineered roof trusses and truss certificate (20° roof pitch unless indicated in brochure)

Pre-assembled kiln dried pine external wall frames 90mm 90mm 90mm

Pre-assembled kiln dried pine internal wall frames on single and upper storey (Tasmania 90mm in all collections)

70mm 70mm 70mm

BHP colorbond corrugated roofing (22 colours to choose from)

Colorbond guttering, fascia, ridge, barge capping, high tensile roof screws and accessories

Matching colour roof vent

Colorbond down pipes to floor level

Verandah posts, beams, rafters and battens

Main roof top hat battens and fixing screws

Roof sisalation

Heavy duty wall wrap sisalation and fixing tacks

Solid entry door, jamb and hinges

Solid glazed entry door, jamb and hinges

Glazed sidelights (if shown on plan)

Solid plain door to other entries (unless otherwise stated)

Timber French doors (if shown on plan)

Standard key chrome or satin chrome entrance knob set

Deadlock key chrome or satin chrome entrance lever set

Colorbond roller door (if shown on plan) up to 2700mm wide

Aluminium sliding door with key lock (if shown on plan)

Windows - Aluminium sliding windows (8 colours to choose from)

- Double glazed aluminium awning windows (Tas/Vic/NSW)*

- Nylon mesh flyscreens to all windows

- Window locks

- Window canopies (if shown on plan)

Cladding - Weathertex Classic Smooth or Ruff Sawn finish

- Hardiplank Smooth or Woodgrain finish

- Primelok, Selflok or Primeline weatherboard range

- Blueboard (for rendering)

- Weathertex Weathergroove Futura/Flinders

- PGH Bricks (refer Sales Consultant for available ranges)

- K & D Bricks (TAS)

Cement sheet lining to under main roof, porticos, breezeways, pavilions and patios

Standard inclusion Non standard but available Brick option to selected design Standard inclusion Non standard but available

Stag

e 2

- Sta

ndar

d In

clus

ions

Stage 2 Prestige Freedom Gable

Top hat ceiling battens

Plasterboard wall and ceiling lining, stud adhesive, base and top coat, tapes and fixings

Wet area sheeting to Bathroom, Ensuite, Laundry & W.C.

50mm cove cornice

90mm cove cornice

Decorative cornice to all areas (6 to choose from)

70mm primed MDF bevel skirting and architrave (Qld Pine)

70mm primed MDF colonial skirting and architrave (Qld Pine)

90mm primed MDF colonial skirting (Qld Pine)

Pre-hinged & latched smooth internal doorsand door jambs

Pre-hinged & latched moulded panel internal doors and door jambs

Matching doors to all robes and cupboards shown on plan

Cavity slider unit, door and finger grips to match internal doors (if shown on plan)

Chrome or satin chrome knob set

Chrome or satin chrome lever set

Privacy adaptor to hinged doors for bath, W.C. and ensuite

R3.5 ceiling insulation

R2.0 wall insulation

Melamine hat shelf and chrome hanging rail to robe cupboards

4 x Melamine shelves to linen and pantries if shown on plan

Man hole kit

Stage One Inclusions Stage Two Inclusions

*Excluding Northern NSW


MAY 2017

Stage Three Inclusions Additional Inclusions Information

Supplementary inclusions for two storey designs• First floor joists, particle board floor & T/pine decking to verandahs• External T/Pine staircase (build on site) - (if shown on plan)• Balustrading to upper floor decks - (style is design specific)• Internal Staircase (Stage 2) - (excluding Tasmania)

What is not included• Electrical wiring or fittings • Floor• Plumbing pipe work • Floor coverings• Any form of labour • Shower screens and mirrors• Paint • Delivery• Fittings and fixings not listed in the inclusions list

Why don’t we supply floors in our standard kits?There are many different types of floor construction. If you decide against a concrete slab, we can offer to you a floor kit to suit your home. Please discuss this with your Sales Consultant.

Options and Upgrades

Kitome offers a wide range of standard selections. You may decide to upgrade some of these items which Kitome is able to source for you. We have listed here some of the more commonly asked for options and upgrades.• Timber floor kit (SUPA FLOOR), with particle board or timber

flooring options• Increase ceiling height to 2.55m (8’6”), 2.7m (9’) or even 3.0m (10’)• Termite treated H2 frames & trusses• Steel frames and trusses (not available in Tasmania)• Upgrade exterior claddings including brick• Upgrade or add verandahs in various styles or widths• Add carports or garages, either attached or freestanding• Window upgrades such as changes in size, adding colonial bars or

double glazing• Timber panelling to dado rail height• Oven and cook top appliance upgrades• Kitchen cupboard and pot drawer upgrades• Solar, electric or gas hot water systems• High wind, bushfire and snow loading classification

Standard inclusion Non standard but available

Stag

e 3

- Sta

ndar

d In

clus

ions Stage 3 Prestige Freedom Gable

1500mm white acrylic bathtub (if shown on plan)

1675mm white acrylic bathtub (except Richmond 1500mm)

6 Jet 1500mm corner spa with hot pump (where shown on plan)

Gloss white vanity and basin

Custom Vanity with China Basin (Round/Oval/Square)

Dual flush white W.C. and cistern

Dual flush white W.C. with ceramic cistern

Showerbase/s (900x900 or size to suit plan)(VIC/TAS only)

Bathroom and ensuite chrome cross handle taps or lever taps and shower rose

Bathroom and ensuite Flickmixer taps and shower rose

Bathroom and ensuite accessories pack (towel rail, toilet roll holder)

Wall and floor tiles to all wet areas and kitchen splash back including wall adhesive and grout

Border tiles to match wall tiles in bathroom & ensuite

45ltr laundry tub and cabinet

Laundry bench cupboards (square edge) with stainless steel insert tub

Wall mount laundry tap set and washing machine cocks

Kitchen bench cupboards - square edge doors

- premium select doors

Postform kitchen benchtops to suit cupboards

Matching kitchen overhead cupboards (as shown on plan)

Pot draw (2 or 3 drawer unit to bench cupboards)

Single bowl stainless steel kitchen sink with single drain

Double bowl stainless steel kitchen sink with single drain

Chrome flickmixer tap to kitchen sink

Chrome side lever hob mixer tap

600mm electric under bench fan forced oven (stainless steel)

600mm electric under bench multi function oven (stainless steel)

600mm electric or gas hot plate (stainless steel)

900mm stainless steel upright electric oven and gas stove

Exhaust fan to kitchen with draft stopper

600mm stainless steel Rangehood - Canopy/Slide/Fixed

900mm stainless steel Rangehood - Canopy/Slide/Fixed

Dishwasher AAA rated with electronic controls


MAY 2017

Kitome has been supplying Kit Homes for 20 years and that adds up to thousands of homes. We’re looking to forge a relationship with builders who share our commitment to quality. We understand how time consuming quoting and estimating can be, and these are just a couple of the areas where an alliance with Kitome will save you both time and money.

As an accredited builder, you will enjoy the following benefits• Fully qualified leads - we do all the ground work for you because your time is valuable. Our Sales Team will only request build

quotes for clients that have their design finalised, land secured and adequate budget expectations

• Full estimating / detailing service – our Estimating team located in Head Office have over 80 years of combined experience. Rest assured, if you ever need to call with a query, you are talking to a team who has both technical and practical experience in the building industry

• All materials quoted & quantities guaranteed – we handle all the up front work and supply quality materials direct to the building site

• Kits are supplied by a national company with massive buying power

• Quality materials – Kitome’s commitment to quality materials and manufacturing ensures that every kit is built from the best available materials within the budget

• Backed by our National Marketing Campaign – including TV, print media and a strong online presence which generates online visitors of over 35 000 every month

• Retain your independence! We will even quote to provide full kits for any of your direct leads. Free quotes and a design service is available for your non-Kitome work

• Meet clients in the Kitome showroom – could there be a better place to meet clients to discuss building their kit home?

• Flexibility – with over 50 designs in both timber and steel frames, all designs and inclusions are flexible to suit your requirements

• Rewards Program – take a look at our exciting Builders Bonus Program in this information pack

“We Guarantee our ability to deliver the correct product and quantities

when we say we will”Dean Neville

CEO

Joining our National Network of Builders

Would you like to become an accredited builder for OUR customers?


MAY 2017

We expect you to…..

Initially, you will be asked to complete theBuilder Accreditation Application, which requests the following

• Builders / Company Details• Insurance Details• Regions you are able to build within• Recent Customer References

Estimate & Quoting StageUpon a successful result from the above application, you will then officially become part of the Kitome National Network of Builders.

When the closest sales office to your region has a customer that requires a build quote, the following steps will be taken

• Kitome Sales Consultant will make phone contact with you, and will then forward the Concept Drawing & Brief to you

• We expect you to make contact with the client within 2 days to acknowledge the information has been received and raise any queries

• An estimate is to be prepared within 3 days – the estimate must be professionally presented and clearly outlines what is included

• Estimate forwarded to Sales Consultant for review• Wherever possible, it is recommended that the client, Sales

Consultant and builder present the estimate to the client in the Kitome office

• If face to face meeting is not possible, the Sales Consultant will forward the estimate to the client

• Both the builder and Sales Consultant to contact client within 2 days to gain feedback and answer any questions

• A site inspection should now be scheduled to allow for final quotation

• Final quotation prepared and issued to the client• We expect you to communicate effectively with both the

Sales Consultant and the client, and ask any questions along the way.

Approval and Construction Phase• We expect you to keep in close contact with our Customer

Service Team, who co-ordinate Kitome documentation for approvals and co-ordinate deliveries to site

• Pro-actively check off materials delivered to site against the manifest of materials, advising Kitome immediately of any shortfalls or damaged items

• Provide feedback – we are always looking for ideas and suggestions to better the product

Support and Resources

Day to Day SupportThe team at Kitome are committed to on-going support to ensure your success as an accredited builder for Kitome clients is a positive and a smooth process. You will have access to:

PHONE SUPPORT

E-MAIL SUPPORT

DESIGN SUPPORTCUSTOMER SERVICE

TEAM

CONSTRUCTIONMANUALS

Gold Coast

Coffs Harbour

Launceston Agent

Port MacquarieAgent

Blayney

CanowindraAgent

SheppartonAgent

Margaret River

EmuPlains

Hobart

Carrum Downs

ACT


MAY 2017

MarketingTake advantage of Kitome’s huge online presence, along with National Advertising Campaigns. There’s no need for you to run ads in the local paper any more – we will generate & handle the enquiries, leaving you more time to do what you do best – build houses.

Co-BrandingBacked by our in-house Marketing Co-Ordinator and Graphic Designer, we are able to prepare co-branded artwork for you to promote your business whilst onsite. Below are a few examples of the materials that can be co-branded.

Referral FlyersWe realise that many potential clients will stop by a building site, and many will take the opportunity to talk to you. Why not use our referral flyers, which will be branded with both yours and Kitome’s logo along with contact details for the local Kitome Sales Office. This encourages the client to talk to the Kitome Sales Consultant, freeing up your time onsite. And even better, when the client purchases a kit with Kitome as a direct result of visiting your building site and referred to the Kitome office, we will pay you$200 at the completion of the job.

Now that’s a win win!


MAY 2017

The benefits of building with KITOME are obvious - You will save time & money by having quality materials delivered to site and ready to go

Now we’ve got a few more good reasons...

To qualify, the following steps will need to be successfully completed. ¨ Kitome Sales Representative will forward Concept Drawings and Brief to Builder

¨ Builder makes contact with Client within 2 days to acknowledge their information has been received and raise any queries

¨ Builder prepares Estimate within 3 days and forwards to Kitome Sales Representative for review. The building estimate must be professionally presented & clearly states what is included in the estimate figure

¨ Attend meeting at Kitomes Sales Office with the Client and the Kitome Sales Consultant

¨ Builder & Kitome Sales Representative to follow up with client within 2 days of the Estimate being presented

¨ Site inspection conducted within 7 days of estimate presentation to allow for final quotation

¨ Final quotation prepared and issued to client within 3 days after the site inspection

¨ Quotation accepted and contractual paperwork issued to client

¨ Build commences

¨ Positive feedback received from Customer Service Team & Client throughout

¨ Build completed. Builders Bonus claim form completed and emailed to [email protected]

¨ Go back to the top and repeat all the steps again with the next Kitome customer!!!


MAY 2017

Any Questions? We welcome and encourage any questions you may have. Some frequently asked questions are listed below.

Q: Do you supply timber and steel framed houses?

A: Yes, we do. We understand that some builders prefer to work with one material only, and once we know your preferences, only those clients meeting your suitability would be forwarded to you

Q: If a customer comes to me with their own plan, can I send them to Kitome to do the initial sales process and quote?

A: Of course you can. Let our Sales Consultants do what they do best – sell, which leaves you time to do what you do best – build.

Q: I have builder mates all over the country that may be interested in putting up your kits. What do I tell them?

A: That’s an easy one – get them to contact us straight away, or pass their details to us, and we will contact them directly. We are always looking to expand our Builder Network, and with a growing number of Sales and Local Agents located throughout the country, we would love to talk to builders in every state and territory. And here’s the win win again. If you refer a builder who is successfully accredited and completes their first job, we will pay you a referral fee of $200.

Q: How do I know what you include in your kits, especially for the first job I am preparing an estimate on?

A: Our Sales Consultant will forward you a copy of the clients brief, and the quotation of what we are providing in our kit. Our general exclusions are:

• Electrical wiring, fittings, switches or RCD’s

• Plumbing pipe-work, fittings or hot water system

• Rainwater tanks or connections to tanks including pvc downpipes and leaf-eaters

• Floor coverings

• Shower screens and vanity mirrors, shower bases, floor

wastes or waterproofing

• Piers, pier heads or concrete slabs

• Flashings, weep-holes, damp proof course or capping

• Brick ties, mortar or steel lintels

• Tie down rods, washers, nuts or bolts

• Nails or any fixings except those specifically stated in the Kitome quote

• Adhesives except those specifically stated above

• Any paint or decking oil

WHAT’S NEXT? Pick up your Builder’s Accreditation Application and

“let’s join forces!”

kitome national network of builders information pack may 2017 welcome, and thank you for registering...

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