Welcome to

Guest and Event

Services

Kiosk Simulations

UniformBlue Parking Polo (tucked in)

Closed-toed Shoes

Jeans or Solid Shorts (must

extend past knee)

Hats must have “UC Irvine”

Logo

Name tag

Reflective vest

NO sandals, skirts, sweats

Formal Uniform

White long sleeved button

down dress shirt (tucked in)

Black Tie

Black colored slacks

Solid colored black shoes

Black belt

Clocking In and

Out

Time Clock

Computers at the

back of the Office

Event number and

PTS password.

News Feed on the

right-hand side.

DO NOT clock in earlier than 5 minutes before your shift starts.

Click the “IN” button.

Clocking In

Locations Available

Page.

Select which shift

you will be working.

– Ex: SCPS for

Pereira Kiosk

Clocking In Continued

Click on the shift you are scheduled for.

MAKE SURE YOU SELECT THE CORRECT SHIFT!

Unscheduled shifts require supervisor selection in the drop

down box.

Clocking In

Continued

Choose the shift you forgot to clock into and fill in

the location, date and time.

Choose the supervisor that was on duty at the time

of your shift.

Forgetting to Clock-In/Out

Check in with supervisor after clocking in.

Receive a starting bag.

Verify $100 in correct denomination.

Ask about any special events or

circumstances occuring at your kiosk.

You will be transported to your kiosk.

Pre-Kiosk Preparation

The Kiosk

Turn on the “OPEN” sign.

Lift up all the blinds.

Turn on the computer and log into EPICS

Verify that you have enough printer paper

and maps.

Opening Your Kiosk

You are responsible for a

clean and ordered

workspace.

Problems with your

workspace? Notify a

supervisor.

– Extra

maps, change, paper

Kiosk-cleaning checklist

(located on the epics

homepage under “News”)

Your Workspace

Malware, spyware, or

viruses.

Losing our internet surfing

privileges

Computer usage must be

work oriented.

The volume must be kept low

at all times.

When dealing with patrons

the kiosk screen must be up.

Computer Operation

A phone is provided at

every kiosk location.

State your kiosk location

and name

– ex: “Pereira Kiosk this is

Jacob speaking”

“Phone List” tab on EPICS

Extension 4-2691

Phone Operation

Highest level of customer service

Eye contact, appropriate gestures,

greeting individuals ( “Welcome to

UCI”) and answering questions

(“How may I help you?”)

Stand for all Patrons

Failure to stand and deliver will

result in disciplinary action.

Homework and reading can only

be done when there are no

vehicles present

Stand and Deliver

Stand and Delivery policy

Computer usage guidelines

What to do if you cannot immediately help a

patron when they arrive?

Customer Service

Examples of Good Customer Service:

•Credit Card Example

•Good Burger Greeting

Example of Bad Customer Service:

•King Burger

Starting $100:

– $50 in $5’s

– $48 in $1’s

– $2 in quarters

Count your money.

Distribute the bills in the cash tray.

Check for real US currency especially

coins.

$50 and $100 bills only with

permission of Supervisor.

Kiosk Cash Handling

Sharpie, apron, radio.

Starting money:

– $70 in 5’s

– $30 in 1’s

Book of permits = General

Permits

Date the permit on both

sides.

One Car length apart.

Running out of change?

Event Sales

EPICS

Use Internet Explorer to log into EPICS.

Go to enterprise.pts.uci.edu and choose EPICS.

Click “Login” and use your UCINetID and UCINet

password.

“Launch Kiosk” button on the left navigation bar.

The Kiosk screen must under your name.

Logging In

The Kiosk Screen

$8.00 per day

Valid in any general unmarked

stall

Valid in non-24 hour “AR”

reserved stalls after 5:00pm

Monday – Friday and ALL day

Saturday and Sunday.

Not valid in Metered, Pay-by-

Space, Service, X, or Disabled

stalls.

Can be bought using a credit card

General Permit (DGEN)

$5.00

Can be sold to staff, students

or patrons who have a valid

commuter permit.

Can only park in AR stalls in

their designated zones.

Commuter Plus (PLUS)

$16.00 per day

Valid in general unmarked stalls.

Send patrons with large these

permits to park in an open lot.

If Bus, call supervisor for

instruction on best lot.

Bus/Oversized Vehicle

$13.00 per day

One day reserved permit.

Valid from 7:00am-11:59pm in any

AR reserved.

Not valid in Metered, Pay by

Space; E-plate, “X”, Service or

Disabled stalls.

Can be bought using a credit card.

VIP Permit (DVIP)

$15.00 per day

Valid in service stalls and general

stalls.

They are not to be sold to staff or

students.

Ask for a business card from the

patron.

Can be bought using a credit card.

Service Permit (DSVC)

Free for staff.

This button shows up on the kiosk

screen from 11:45am to 2:00pm.

Allows a staff commuter permit-

holder to park in the AR stalls.

They must choose which lot they

want to park in.

Must have a valid staff commuter

permit hanging.

Enter in the hang tag number and

select the designated lot.

Staff Commuter + (PLUS)

$2.00 per hour

Enter the amount of money.

– Ex: 3 hours = $6

Instruct them to park in an

unmarked stall (not the pay-

by-space parking area).

Inform them of expiration time.

CASH ONLY!!

General Short Term (SST)

$1.00

Must have a valid monthly Medical

Center permit.

Allows UCI Medical Center patrons

to park on the UCI campus

Valid in general stalls.

Type the letter “B” and entering their

permit number

Make sure that they have the

monthly permit and NOT the daily

permit.

Medical Center B (MB)

Medical Center B (MB)

$10.00

The on-duty supervisor will notify the

attendant if these permits will be

used.

Treated like general permits.

Valid in any general unmarked stall

and in non-24 hour “AR” stalls after

5PM Monday – Friday and all day

Saturday and Sunday.

Can be bought using a credit card.

Event Permit (EVNT)

For patrons who are the media

– LA Times Press, FOX11, etc

Must ask for a badge and input name, badge number, and organization.

No money exchange but these permits are NOT free. The permits are billed to the organization.

Media

Free for staff at the Bren Events

Center

May only be printed and used at

Student Center Parking Structure.

Name, Organization, and ID

number.

StaffPro/Aramar

On the right hand section of

the kiosk screen.

The on-duty Supervisor will

notify you of special permits

that you may encounter

during your shift.

If you are not certain of a

button ask the supervisor.

Custom Permits

Click on the “Lost/Forgotten Permit”

Type in the patron name or student

ID number.

Call in before printing lost/forgotten

permits.

Verify their ID with the information.

Instruct the patron that this permit is

only good for the day and uses left.

Staff and students have 4 uses for

the academic year.

Lost/Forgotten Permits

Lost/Forgotten Permits

Credit Card Purchase

Options

Accepted cards: Visa,

Mastercard, Discover, and

American Express.

If the card is not read, DO NOT

swipe the card again, ask the

patron for another card or

method of payment.

Credit Card Purchase Swipe

Enter the appropriate permit

number and slide the card.

Must use the same card

Two receipts will print out.

Have the patron sign one and

keep it for balancing out (the

only time a patron needs to

sign anything).

The other receipt is the

customer copy.

Credit Card Refund

Permits already bought for the guest.

Click “Open Guestlist”

Search for their first name, last name,

affiliation, or event.

Initial of patron’s first and last name.

Search for their event coordinator, supervisor,

or event name.

Exhaust all options before telling a patron that

their name is not on the guest list.

If you have exhausted all options, contact the

on-duty supervisor.

Confirm a persons identity.

Guest List

Guest List

$4.00 per hour

Not sold at the kiosk.

Numbered stalls.

Pay at the yellow dispenser

and follow the instructions:

– Entering their space

number and amount of

money.

This will allow them to park

until the time on the

receipt.

They do not need to place

the receipt in their car.

Pay-by-Space Parking

EPICS is not perfect and you

may encounter

troubleshooting problems.

Problems? Call Supervisor.

Continue with Customer

Service.

Direct the patrons to another

kiosk if you are unable to

help.

Troubleshooting

Intermission /

Break

Maps

Giving Directions to Patrons

•Places around UCI.

•Google Maps or

MapQuest.

•Campus Map and Zone

Map at every Kiosk

•First Impression of UCI.

•Attendant’s job to direct patrons to their destinations.

Map Trends

•Grouped into Schools.

- ex: Social Sciences 200’s

•Building number and

building name in

alphabetical order or

numerical order.

•Kiosks/dispensers are

stars.

•Lots are encircled

numbers.

Internet

•Use internet at your disposal.

•There are many websites that might help you such as

uci.edu, google.com, yahoo.com.

•If you have further questions you can also turn to the parking

and transportation website (http://www.parking.uci.edu/) for

permit information.

If Information Cannot be Found•If you are completely lost and have used all the resources, call the

office.

•The office receives a high volume of calls and should be used only

when all other options have been used and have failed to produce

results that satisfy your customer.

Getting a permit and sending

the patron on their way•Sending a patron to their destination is only half the job.

•Give them any information that they may need to park.

Breaks /

Shift

Changes

Call in the office and note your kiosk and name.

Wait until a replacement arrives.

The kiosk must be manned at all times during your

shift.

Do not let anyone use your money and name.

– Log Out of Epics

– Lock the Kiosk Cash Tray

Breaks are 15 minutes.

8 hours shifts (or more) = 30 min. lunch break

Requesting a Break

Collect all of your money, audits, refunds, etc

Clean your work area and log out of all computer

functions.

Collect all of your belongings before leaving the

kiosk.

If you are closing the kiosk, make sure the trash is

empty, the lights are out and the computer is shut

down.

Shift Change/Leaving the

Kiosk

Emergency

Situations

Panic Buttons

Each kiosk (other than

University Kiosk) has a

Panic Button.

Located next to the cash

register.

In place to aid you in an

extreme emergency.

UCIPD will be notified and

police will come to assist if

pushed.

AccidentsNotify the supervisor of

accidents, especially of

emergency vehicles or traffic

violations.

Remain in the kiosk if it is safe.

Generally, NEVER LEAVE

YOUR KIOSK

If you need to leave, lock the

cash tray and notify the

supervisor.

Medical Emergencies

Call for help on the phone or

use the orange button on the

radio.

Use the panic button.

Do not leave your kiosk, inform

the supervisor immediately.

If you do help, always lock

your cash box tray and inform

the supervisor.

Injuries

Notify the supervisor of the

severity of the injuries.

Use emergency precautions

such as the orange button,

panic button, code 999.

Do not leave your kiosk.

If you do leave your kiosk,

lock up the cash box.

Police or Fire Personnel

Police and Fire trucks will

pass your kiosk for

emergencies.

ONLY notify your

supervisor when the police

cars or fire trucks are

blocking traffic.

Notify your supervisor of

your location and the

severity of the situation.

Balancing

Out

Gather all of your belongings from the kiosk.

Make sure you have ALL of your transaction

materials: money, receipts and audits.

Empty the trash and clean your workspace.

Log out of EPICS

Closing Kiosk

– Turn off ALL electronics

– Turn off Heater/AC

Closing the Kiosk

Separate Money

– Kiosk Money Bag: Starting 100

– Numbered Bag: All revenue + Audits/Refunds

Give the supervisor your starting bag and drop the

numbered bag into the drop safe.

Balancing out incorrectly multiple times leads to

disciplinary action.

Once you are cleared to leave by the supervisor, you

are free to go.

Balancing Out

Click the clock out button

The shift you clocked in for will appear.

Click on the clock out button highlighted in blue to

clock out

Clocking

Out

Group Quiz

Virtual Kiosk

Simulations