kimind enterprise 2 0 presentation
DESCRIPTION
Présentation faite par Miguel Membradoau séminaire Melcion, Chassagne & Cie du 19 février 2010TRANSCRIPT
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Kimind Consulting
Towards Enterprise 2.0
Miguel MembradoKIMIND CONSULTINGEnterprise 2.0 strategic [email protected]
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Kimind ConsultingKimind ConsultingKIMIND CONSULTINGEnterprise 2.0 Consulting Strategic Consulting Paybacks evaluation Product benchmarking Pilots setup & management Usage adoption accompaniment Viral dissemination strategies Usage transformation Google Apps deployments …
Main clients Valeo Group (FR) eSangathan (EU-India) Caltrop (USA) …
Web 2.0 Services Brainstorming and conception Functional specifications Technical team setup Development / Offshore Hosting (cloud or dedicated) Feedback 2.0 environments Viral marketing on the Internet Maintenance & constant evolutions …
Main clients ExamGeneral (USA) Valeo Service (FR) Netcipia (USA) …
20/07/2009 (c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation 2
Kimind founded in 2006, based in London (Paris & San Francisco offices)Kimind employs currently 10 people & is also a network of senior consultants
Kimind is partner of Google, SocialText, Xwiki, BlueKiwi and PersonAll
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Kimind Consulting
A PARADIGM SHIFT
Towards Enterprise 2.0
(c) 2009 - Kimind Ltd - Confidential 3
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Kimind ConsultingKimind Consulting3 DIMENSIONS OF THE WEB 2.0
People centricUser Generated ContentParticipation
The web as a platformWorking, trading, exchanging
Ajax, Web Services, Widgets, Mashups, …
Social
Business
Technological
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Kimind ConsultingKimind ConsultingPARTICIPATION PARADIGM
Globalization 3.0 empowers individualsWeb 2.0 wave has woken up a « deep human
longing for individuals to participate and make their voices heard"
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Kimind ConsultingKimind ConsultingYOU, PERSON OF THE YEAR
User Generated Content
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Kimind ConsultingKimind ConsultingTHE LONG TAIL
Traditional Business Hard materials
New businessVirtual materials
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Kimind ConsultingKimind ConsultingCROWDSOURCING
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Kimind ConsultingKimind ConsultingCLOUD COMPUTING
Providers are deliveringstorage, bandwidth and CPUfrom The Internet
Client servers and data storage are on the cloud
The Internet becomes a commodity like electricity
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Kimind ConsultingKimind ConsultingCURRENT INFORMATION SYSTEMS - FEEDBACKS
Simplicity is requested Use less softwares on the PC Difficult to retrieve information in the IS Difficult to manage produced information (millions
of files, dozen of thousand of Lotus Notes databases, etc.)
Difficulties to organize and manage personalinformation
Difficulties to send and share large files Difficulties to manage subcontractors/partners
relationships
20/07/2009 (c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation 10
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Kimind ConsultingKimind ConsultingA NO WAY PATH
There is no more possible gains of productivity using existing MS Office & collaborative paradigm
More than this, there is a risk of disorganization and loss of information Too large volume of information to manage Too large number of data stored in personal storages
20/07/2009 (c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation 11
A disruption is necessary to reach a new level of
individual & collective productivity
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Kimind ConsultingKimind Consulting
12
20 YEARS OF EVOLUTION IN CWE
low adoption
massive adoption
Web 2.0
Structured Unstructured(knowledge)
Hierarchical
Heterarchical(Participatory)
© 2006-2008, Miguel Membrado – Kimind Consulting
Informational Dimension
Organizational D
imension
WikisBlogs
Real Time
…
Web-based workspaces
Traditional Collaborative Solutions(Lotus, Microsoft, …)
KimindQuadrant
Jan. 16, 2009 (c) 2009 - Miguel Membrado - XWIKI
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Kimind ConsultingKimind Consulting
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TOWARDS ENTERPRISE 2.0
What is Enterprise 2.0
Evolution in organization,
management & methodologies
8 technical pillars: wiki + blog + search + social
bookmarking + Webmail& IM + customized home
pages + RSS + social networks
For which benefits
Individual and collective
productivitygrowth
Better: competitivenessand innovation ;
collective intelligence ; talent and customer
loyalty
How to adopt
Usage Transformation Viral Dissemination
(c) 2009 - Miguel Membrado
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Kimind ConsultingKimind Consulting1. FROM “FILES" TO “PAGES"
(c) 2009 - Miguel Membrado - Kimind Consulting
Old wayThe information is produced, shared and classified using files and folders
New wayThe information is produced,
shared, and retrieved online using search engine and navigational links
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Kimind ConsultingKimind Consulting2. FROM "SEND" TO "SHARE"
(c) 2009 - Kimind Ltd - Confidential 15
Old wayPeople are sending e-mails to each co-worker which receives it in his mailbox
New wayThe information is stored in a
single repository and accessed by the co-workers
Inter-personal collaboration ; disorganization ; saturation ; waste of time ; redundancy ; information loss ; inefficiency ; complexity ; high costs ; …
rationalization ; organization ; team collaboration ; information repositories ; accumulation ; productivity ; simplicity ; low costs ; remote working ; …
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Kimind ConsultingKimind Consulting3. FROM « CLOSE » TO « OPEN »
Old way
Information locked by default and access rights are granted little by little
Information is not really accessible when necessary
No fluent communication Hierarchy is controlling information Strong hierarchy with no autonomy of
the people
New way
Information opened by default and access rights are lockedonly if necessary
Information is always accessible Comments are always possible Only really confidential information is
protected Organization management must be
changed People are responsible and autonomous
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Kimind ConsultingKimind Consulting4. FROM « DELAYED » TO « REAL-TIME »
Old way
Delayed information access
Long process cycles Strong hierarchies Negative feedbacks from delays Errors are not accepted Problems are more hidden than
solved
New way
Real-time information access
Short decision cycles Flat hierarchies Transparency Hierarchies help and not punish Error is possible and corrected Bottom up real-time
collaboration
(c) 2009 - Miguel Membrado - Kimind Consulting
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Kimind ConsultingKimind Consulting
(c) 2009 - Miguel Membrado 18
RATIONALIZATION & OPTIMIZATION
WikiCollaborative Production
e-Mail + attachments Local & Shared Files MS OfficeBEFORE: Production+Communication+Storage
Collaborative Watch Social Bookmarking
Online OfficeCollaborative Office Automation
Webmail + ChatInterpersonal Communication & alerts
Enterprise Social NetworksSocialization + social directories
AFTER:
Customized Home PagesInformation Consumption& Monitoring
RSS Feeds
Search
Twitters-likeBlogInteractive Communication
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Kimind ConsultingKimind Consulting
(c) 2009 - Miguel Membrado 19
HOW TO EVOLVE
Structured Unstructured(knowledge)
Hierarchical
Heterarchical(Participatory)
© 2006-2008, Miguel Membrado – Kimind
Informational Dimension
Organizational D
imensionYour organization
today
Your organizationtomorrow
Management Evolution
IS Evolution
KimindQuadrant
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Kimind ConsultingKimind ConsultingHOW TO ADOPT?
(c) 2009 - Miguel Membrado 20
© 2008 - Miguel Membrado
Adoption
Communication
Evangelization
Coaching
Adoption
4 Steps Adoption Cycle
Start by early adopters leading customer projects
Write and share everything to communicate later on this basis
Evangelize other people and projects with the reached benefits
Coach new entrants to help them solve problems and adopt quickly
Transform new users in adopters and let them follow same cycle
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Kimind ConsultingKimind ConsultingHOW TO DISSEMINATE?
(c) 2009 - Kimind Ltd - Confidential 21
Others
Project Teams
Managers& Networks
IT Teams
IT Teams Essential role Must be the first Can’t support and
coach if they don’t adopt the new way of working for themselves
Top Management Key to push Must be convinced
of gains Must be examples
Networks Transversal role Easy dissemination
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Kimind ConsultingKimind ConsultingWHICH USAGES?
(c) 2009 - Miguel Membrado 22
Project managementKnowledge management Discussions
Documentation Communication
Archiving Team work Conception
Support Repositories Traininge-learning Innovation booster Collaborative writing GuidelinesReal time feedbacks Product catalog …
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Kimind ConsultingKimind ConsultingWHICH BENEFITS?
(c) 2009 - Miguel Membrado 23
Competitiveness
Agility Customer loyalty Mobility Collective intelligence
Communities of users
Customer engagement
Real time feedbacksExtended company
TO MANAGE CUSTOMERS RELATIONSHIP
Customer Satisfaction
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Kimind ConsultingKimind ConsultingWEB 2.0 FEATURES BENEFITS
Information Sharing SimplicityFeature focus Usability Folksonomies
Comments Ratings VotesLinks Feedbacks Collaboration
Recommendations Participation
24(c) 2009 - Miguel Membrado
TO FACILITATE ADOPTION
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Kimind ConsultingKimind ConsultingWHICH BENEFITS?
(c) 2009 - Miguel Membrado 25
Individual & collective productivity Business Growth
New business modelsEmployees loyalty
Talent magnetContinuous experimentation
Innovation Knowledge emergence
TO MANAGE COMPANY GROWTH
Low costs
Better decision making
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Kimind ConsultingKimind ConsultingUsers and Teams Payback
Break the e-mail driven workday Earn Time (do more things on the same time) Don’t loose time Produce quicker and better Give the people the feeling to improve themselves Allow people to work better together Allow people to work from everywhere (worker 2.0) Improved relationship with suppliers and customers Produce innovation, quality and feedbacks
(c) 2009 - Kimind Ltd - Confidential 26
A new level of productivity
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Kimind ConsultingKimind ConsultingCompany Payback
Improved innovation and quality from grassroots Launch products quicker Keep the best people (loyalty & talent) Bring a “constant change” feeling, necessary in our
changing world easy adoption, easy tools, easy interfaces, easier
processes, easier communication, easier collaboration, … True interaction with the extended-company More reactive and agile organization
(c) 2009 - Kimind Ltd - Confidential 27
Innovation, competitiveness,shorter delays for product launch
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Kimind ConsultingKimind ConsultingIT Team Payback
Simplicity of deployment and adoption Scalability & flexibility (CPU, storage, bandwidth) Less help desk and less administrative tasks Focus on users services and usage coaching to
improve users productivity Easier & stronger security to manage Faster partner/provider/subsidiary integration
(c) 2009 - Kimind Ltd - Confidential 28
Better efficiency & user satisfaction,focus on their know-how
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Kimind ConsultingKimind ConsultingCONCLUSION – TOWARDS ENTERPRISE 2.0
(c) 2009 - Kimind Ltd - Confidential 29
• By adopting Web 2.0 new usages for the Enterprise• By shortening decision processes thanks to information availability
in real time• Increase quality by providing a single repository shared by
employees, partners, suppliers and/or customers
A new step in terms of individual and
collective productivity
• By implementing 2.0 real-time information sharing and exchange• Benefits are employee & customer loyalty, engagement and
satisfaction• Increase collective intelligence, by emergence of knowledge
and innovation from customer & employee grassroots
A new knowledge management
strategy
• The change must be done ASAP…• … because there is a learning curve• … benefits are important• … advanced users and GenY are expecting it
Don’t be late to evolve
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Kimind Consulting
Annexes
(c) 2009 - Kimind Ltd - Confidential 30
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Kimind Consulting
Google Apps Presentation
(c) 2009 - Kimind Ltd - Confidential
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Kimind ConsultingKimind ConsultingGOOGLE’S PHILOSOPHY
Cloud Computing & SaaS Continuous innovation Smoother information sharing Worker mobility Information access control Enterprise-class service Secure infrastructure IT system integration (SSO, LDAP, SSL, …)
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Kimind ConsultingKimind ConsultingGOOGLE’S DIFFERENCETraditional Players Mono platform Multi user client Email/file/workspace Fixed roadmap Dedicated infrastructure Powerful Office Suite Collaboration not native Rich adaptability
Google Multi platform Full browser Online/wikis/blogs/… Agile roadmap Cloud infrastructure Simple Office Suite In essence collaboration “As is” service
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Kimind ConsultingKimind ConsultingGOOGLE APPS – MESSAGING SERVICES
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Messaging services Gmail web interface + IMAP
Conversations, labels, filters, search, 25GB per account, anti-virus-spam, …
Mobility: Blackberry, iPhone, WM sync
Personal & group Calendars Contact Manager: group
management
Google Talk: chat, voice, video & translation
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Kimind ConsultingKimind ConsultingGOOGLE APPS – COLLABORATION SERVICES
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Collaboration services Google Docs: documents,
spreadsheets, presentations, forms, pdf, templates, real-time collaboration, …
Google Sites: shared workspaces, project & knowledge management, blogs, dashboards, file cabinets, forms, gadgets, …
Google Video: private & shared video repository
Google Moderator: feedback management
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Kimind ConsultingKimind ConsultingGOOGLE APPS – IT ARCHITECTURE
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Component Architecture Gadgets, Publication, Embedding Links, Search, Navigation
Strong IS integration LDAP synchronization, SSO, SSL,
Migration tools, …
Postini: corporate policies for security management
Third party software & App Engine Application Development
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Kimind ConsultingKimind ConsultingABOUT THE SECURITYAccess rights
Strong Password policies Owners (only for Sites) Collaborators Viewers Form (only for Spreadsheets) Group management
Sharing Docs and Sites easily Within domain (intranet) Outside domain (extranet)
Additional options Collaborators can invite others Invitations may be used by anyone “Anyone can view/edit this document” option Publish
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Kimind ConsultingKimind ConsultingCONCLUSION – GOOGLE APPS Real-time collaboration is native, embedded in every service
Reactivity, agility, true collaboration on Office documents
One single interface: the web browser Works on every platform, no need to switch from one client to another,
NetBook or NetPC oriented
Information is directly produced online, not on personal storage Capitalization, security, availability
Improved mobile interfaces and synchronization Full mobility
All the data is stored on the cloud It is available from everywhere, at any time, securely; easy administration
and scalability
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Google Apps: a complete enterprise 2.0 suitecurrently the only one in the market to provide robustness & scalability
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Kimind ConsultingKimind Consulting
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CONCLUSION - POSSIBLE KIMIND ROLES1. Current Situation Analysis
Interviews Usage Transformation Scenarii Paybacks
2. Migration & Deployment Migration Strategies (from Lotus or Microsoft) Impacts on the Management - Risks Market Products Analysis – Company needs Kimind Recommendations Infrastructure Analysis
3. Change management Top Management Coaching Usage & Process Transformation Adoption & Learning Curve Training & Support Community management & Feedback Metrics on real impact evaluation
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Kimind Consulting
THANK YOU!
Miguel MembradoKIMIND CONSULTINGEnterprise 2.0 strategic [email protected]
(c) 2009 - Kimind Ltd - Confidential 40