Kids Help Phone Kids Help Phone: Supporting the Mental Health & Well-Being of Canada’s young people

1

2

Kids Help Phone is pleased to present to 4-H Canada!

“The counsellor was really nice, and I’m glad I had someone to talk to. It made things seem a little less overwhelming and intimidating.”

3

Kids Help PhoneFostering Mental Health and Well-Being in Young People Across Canada

Mission, Vision & Services

Online Tools

Service Evaluation Results

2

3

2

Other Initiatives1 4

4

1 Mission, Vision & Services

5

2

1 Mission, Vision & Services

OUR MISSION

Kids Help Phone will improve the well-being of children and youth in Canada by providing them anonymous and confidential professional counselling, referrals and information in English and French through technologically-based communications media.

6

2

1 Mission, Vision & Services

500Young people reach out to our professional Kids Help Phone

counsellors everyday

7

2

1 Mission, Vision & Services: Who Contacts us?

8

9

1 Mission, Vision & Services

Kids Help Phone is committed to meeting young people where they’re at,

which means continually adapting to the communications technologies

they use.

Our Commitment to being there for children and youth

10

PhoneLive Chat

Four Websites

Resources Around

Me

1989 2002 2010 2011 2013 2013 2014

1 Mission, Vision & Services

Always There App

Good2TalkAsk Us Online

BroTalk

2015

2

1 Mission, Vision & Services

Helping Young People –Options for Accessing Support

11

2

1 Mission, Vision & Services

12

12 MOBILE AND ONLINE TOOLS

13

2 Mobile and Online Tools/ Resources Around Me

Young people will be able to access our Community Resource Database through a new tool, Resources Around Me, on both our English and French websites as well as our mobile app, Always There.

14

2 Mobile & Online Tools/ Resources Around Me

After selecting a location, users can select different categories (such as “counselling” or “housing”) to look for local resources that will be pinned to a map.

15

2 Mobile & Online Tools/ Resources Around Me

After clicking on a local resource, youth will be provided information about that service including details such as hours of operation, address and phone number.

2 Mobile & Online Tools

17Supported by: Boston Pizza

Mobile & Online Tools/ Games and Tools

• Sexting Interactive

2

18

Mobile & Online Tools/ Games and Tools

• Interactive to explore gender and sexual identity

2

19

Mobile & Online Tools/ Games and Tools2

20

Mobile & Online Tools/ Games and Tools2

21

Kids Help Phone’s Website Statistics

• Our website is visited by nearly 1 million unique visitors each year

• The most viewed pages of the English website:• The law and your rights at home, work and school• The law and your body• Emotional Health• Types of Bullying• Quiz: How Healthy is Your Friendship?• Dating• What does LGBTQ mean?

13SERVICE EVALUATION RESULTS

22

3 Service Evaluation at Kids Help Phone

23

98%would call

again

In 2012, Kids Help Phone, with support from the Ontario Centre of Excellence for Child and Youth Mental Health conducted one of the first comprehensive evaluations of a helpline in the world.

That evaluation demonstrated the efficacy of our Live Chat and Phone services

Those evaluation results have been shared with helplines, mental health providers and subject matter experts around the world

In 2014, we conducted a 2nd evaluation

3 2014 Evaluation Results

24

Kids Help Phone COUNSELLING WORKS!Research proves that Kids Help Phone counselling is highly effective. It leads to statistically significant changes in the following crucial clinical indicators:

69%

73%

75%

85% of phone clients experience a reduction in distress

of clients experience an increase in confidence in their abilities to overcome their challenges.

of phone clients and 64% of Live Chat clients become more hopeful that their problem can change for the better

of clients see their problem more clearly

3 2014 Evaluation Results

25

SATISFYING Young ClientsResearch shows that Kids Help Phone clients are overwhelmingly satisfied with their counselling experience.

94%

98%of phone clients say they would call Kids Help Phone again if they need help

of Live Chat clients say they would recommend Kids Help Phone to a friend

Here are some of their comments:

“The person who helped me was amazing and extremely helpful. I really feel a lot better about my situation.”

“Kids Help Phone has saved my life multiple times.”

3 2014 Evaluation Results

26

Kids Help Phone Clients are DiverseWith a high percentage of LGBTQ+, immigrant, 1st generation and Black African or Caribbean clients, it is clear that Kids Help Phone helps some of the most potentially vulnerable young people in Canada.

6%

8%

46%

of Live Chat clients self-identify as lesbian, gay, bisexual, queer, questioning, 2-spirited, or asexual (LGBQQ2SA); 20% of phone clients

Of callers self-identify as immigrants or 1st generation Canadians

Of callers are Black African or Caribbean – almost three times their representation in Canada’s population (3%)

Of callers are South East Asian, more than twice their representation in the population (2.5%)

36%Sexual

Orientation

GenerationalStatus

Racial-ethnic-cultural

Background

“I worked up the guts to talk to my folks about what I’m going through and how I want to deal with this”

27

1 4Other Initiatives & Funding Reality

28

4 Other Initiatives

• BroTalk: a New Service geared to boys across Canada

29

4 Other Initiatives

30

4 Other Initiatives

• Free, confidential and anonymous phone helpline

• Available for Ontario postsecondary students 24/7

• Information & Referrals for mental health and addictions

• Professional counselling on any issue

• Started 3-year pilot funded by the Ministry of Training, Colleges and Universities

• Service in English and French

• 3 partners: Ontario211, ConnexOntario and Ontario Centre for Excellence for Child and Youth Mental Health

31

Kids Help Phone – 32Teens Talk

5 Other Initiatives

Kids Help Phone – 33Teens Talk

In May 2015, Kids Help Phone surveyed 1,330 teens from across the country between the ages of 13-18. We wanted to know more about their state of mind and emotional well-being.

Overview and Demographic

Kids Help Phone – 34Teens Talk

Issues faced by teens

Kids Help Phone – 35Teens Talk

Key Findings

Kids Help Phone – 36Teens Talk

Key Findings

5 Other Initiatives

Excellence through Accreditation and Membership

Kids Help Phone is proud to be among a select number of organizations who have received accreditation from Imagine Canada for complying with various standards of practice in the charitable sector including financial accountability and transparency. For donors, this accreditation is an assurance of our integrity and accountability.

Kids Help Phone is a member of Child Helpline International (CHI), a global network of telephone helpline and outreach services for children and young people. As a member of CHI, Kids Help Phone is often approached by CHI and CHI member helplines to share its expertise in youth counselling.

37

4 Our Funding Reality

• Kids Help Phone is a charity. We deliver core services to kids and teens aged 5-20 across Canada.

• As a charity, we secure donations to operate Kids Help Phone from individuals, foundations, corporations, and community fundraising events like Walk so Kids Can Talk.

• Government funding currently is received only through project-specific grants and agreements, and makes up between 10 and 15% of total funds associated with core service delivery.

38

4 Questions

39

• Did anything surprise you in the presentation?

• How could you imagine utilizing Kids Help Phone’s service or tools?

• How can you help spread the word about Kids Help Phone’s services in communities?

I just want you to remember that you DO make a

difference for kids like me. You made an awesome difference

in my whole entire life. Thank you! Thank you! Thank you!

(posted to kidshelpphone.ca)

Je tenais à ce que vois sachiez que Jeunesse J‘êcoute a

jouê un rôle vital durant mon adolescence.

(un message affiché à Pose ta question en ligne)

40

If you know a young person who is struggling with a problem, big or

small, please encourage them to visit kidshelpphone.ca or

jeunessejecoute.ca or call 1-800-668-6868 today.