Key Work Systems and Processes

Larry PotterfieldFounder and CEO

What is a Work System?

A group of Processes designed to work together

What is a Process?

• A Process is a series of related steps designed to accomplish a simple task• Taking out the trash is a process• Making the bank deposit• Getting ready for work• There are millions of processes• MidwayUSA has over 1500 documented processes• We manage our processes with ISO

What are Key Processes?

Really important, in creating the Customer value promised

Organizational Level vs Department Level

• Organizational-Level Work System• Department-Level Work Systems• Within departments processes are organized into areas or sections

The MidwayUSA Mission

“We are an internet retailer of shooting, hunting and outdoor products . . .”

MidwayUSA Key Work System

• Customers expect that they can do business with us;• What must we do to make it easy for our Customers to do that?• Merchandising (product selection, management, purchasing - fill up the warehouse)• Marketing (tell the Customers what you have – website)• Customer Support (taking orders on the internet and by phone)• Logistics (shipping the order)• The MidwayUSA Work System is: Merchandising, Marketing, Customer Support

and Logistics.

Key Processes

• MidwayUSA Key Processes?• The most important processes within our work systems• The MidwayUSA Company-level Work System is: Merchandising, Marketing,

Customer Support and Logistics.• The Company-level Key Processes are the same.

Core Competencies

• Our key work systems– Merchandising – Marketing– Customer Support – Logistics

Logistics Key Work System

– Logistics Department (work system)• Receiving• Repackaging• Stocking• Picking• Packing• Warehousing• Inventory Control• Return Processing

Key Work Systems and Processes

• At the Organizational Level• At the Departmental Level• Core Competencies in your Key Processes

Key Processes and Work Systems

Larry PotterfieldFounder and CEO