key performance indicators for facility operations
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Key Performance Indicators for Facility Operations. Roger Young FacilityMastersOnline.com [email protected] 978-886-6093. Simple Truths. High Expectations Internal/External More with Less Demonstrate Success Be Credible. How to Maintain Credibility. - PowerPoint PPT PresentationTRANSCRIPT
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Key Performance Indicators for Facility Operations
Roger YoungFacilityMastersOnline.com
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•High Expectations
Internal/External
• More with Less
• Demonstrate Success
• Be Credible
Simple Truths
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• Demonstrate … quantitative measuring
• Show … results
• Develop standards and set expectations
• Demonstrate effectiveness
How to Maintain Credibility
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• Understand the Expectations
• Know the Key Questions
• Identify the Metrics
• Collect Data as Part of the Process
• Compare Metrics Over Time
• Benchmark With Others
Strategy
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• Properly Maintaining School Facilities
• Energy Efficiency
• Maximize Resources
• Minimize Risk
• Environmental Safety
Expectations
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• Key Questions/Metrics –
– What is being done?• Completed work orders by type (routine, PM, emergency),
trade, system, use of PM templates, cost
– How well is it being done?• Time to complete, run time, emergencies, staff survey
– What needs to be done?• Deferred work orders, life cycle analysis, capital needs and
renewal, facility audit
Properly Maintain School Facilities
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• Collect Data (Timely, Comparable, Accurate)
– Work order, date initiated, date completed– Type of work (PM, emergency, routine), location – Category (HVAC, roof, electrical, plumbing, grounds)– Cost, labor time– Type and condition of equipment
• Part of Process – Maintenance Management System such as SchoolDude.com
Properly Maintain School Facilities
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Maintenance Program
Number of Work OrdersBacklogStatus of BudgetEmergency Work OrdersDays to Complete Work OrdersPM HoursQuality Assurance
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Examples …
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Surveys…
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Energy Management …
ConsumptionConservationAccomplishmentsData:
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Convert all units to K BTU to benchmark/rank schools according to how much energy they use per square foot.
Energy Conversion Factors1 kWh = 3.412 kBtu 1 Gal Propane = 91.6 kBtu1 CCF = 103 kBtu 1 Gal #2 Fuel Oil = 139 kBtu
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SchoolDude UtilityDirect Energy Cost/Sq Ft Report
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• SF / custodian• Overall cost in $/SF• Custodial materials cost in $/SF• Overtime• Satisfaction Survey
KPI: Custodial
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• Turnover• % of staff replaced• Change in staff size• Attendance rates• Average cost of pay and benefits per person
KPI: Personnel
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• Square footage per student• Students per athletic field• Overall cost of custodial, utilities, maintenance in
$/SF• Comparison metrics:– Overall cost / building age– Overall cost / enrollment– Overall cost / total
• Percent of district square footage in portables
KPI: Overall
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KPI: Environmental Safety
• Student injuries• Number of inspections• Respiratory complaints with nurse• State and federal reporting• IPM complaints• Life safety inspections
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• Understand the Expectations
• Know the Key Questions
• Identify the Metrics
• Collect Data as Part of the Process
• Compare Metrics Over Time
• Benchmark With Others
Strategy
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Thank You