key performance indicators for facility operations (from asbo md & dc savings summit)
DESCRIPTION
Learn how developing standards and setting expectations can help you establish benchmarks and measure your performance, as well as help you demonstrate your effectiveness and show results with data.TRANSCRIPT
Roger YoungExecutive Director, www.FacilityMastersOnline.com
[email protected]‐886‐6093
Benchmarking
•High ExpectationsInternal/External
• More with Less
• Demonstrate Success
• Be Credible
Simple Truths
Demonstrate … quantitative measuring
Show … results
Develop standards and set expectations
Demonstrate effectiveness
How to Maintain Credibility
Understand the Expectations
Know the Key Questions
Identify the Metrics
Collect Data as Part of the Process
Compare Metrics Over Time
Benchmark With Others
Strategy
Properly Maintaining School Facilities
Energy Efficiency
Maximize Resources
Minimize Risk
Environmental Safety
Expectations
Key Questions/Metrics –
– What is being done?• Completed work orders by type (routine, PM, emergency), trade, system, use of PM templates, cost
– How well is it being done?• Time to complete, run time, emergencies, staff survey
– What needs to be done?• Deferred work orders, life cycle analysis, capital needs and renewal, facility audit
Properly Maintain School Facilities
Collect Data (Timely, Comparable, Accurate)
– Work order, date initiated, date completed– Type of work (PM, emergency, routine), location – Category (HVAC, roof, electrical, plumbing, grounds)– Cost, labor time– Type and condition of equipment
Part of Process – Maintenance Management System such as SchoolDude.com
Properly Maintain School Facilities
Maintenance ProgramNumber of Work OrdersBacklogStatus of BudgetEmergency Work OrdersDays to Complete Work OrdersPM HoursQuality Assurance
Examples …
Surveys…
Energy Management …
ConsumptionConservationAccomplishmentsData:
• BTU’s• Sq Ft Buildings• Degree Days
• Comparison Over Time
• Types of Energy
Convert all units to K BTU to benchmark/rank schools according to how much energy they use per square foot.
Energy Conversion Factors1 kWh = 3.412 kBtu 1 Gal Propane = 91.6 kBtu1 CCF = 103 kBtu 1 Gal #2 Fuel Oil = 139 kBtu
SchoolDude UtilityDirect Energy Cost/Sq Ft Report
SF / custodianOverall cost in $/SFCustodial materials cost in $/SFOvertimeSatisfaction Survey
KPI: Custodial
Turnover% of staff replacedChange in staff sizeAttendance ratesAverage cost of pay and benefits per person
KPI: Personnel
KPI: Environmental Safety• Student injuries• Number of inspections• Respiratory complaints with nurse• State and federal reporting• IPM complaints• Life safety inspections
Understand the Expectations
Know the Key Questions
Identify the Metrics
Collect Data as Part of the Process
Compare Metrics Over Time
Benchmark With Others
Strategy
Thank You