asbo md dc spring conference may 2014

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ASBO MD DC Spring Conference May 2014 More, Dude Where’s My Bus GPS Technology Solutions The Present, The Future, The Pipeline Management Standards SOP Safety, Performance and Efficiency Winship Wheatley AACPS TD (Retired!!) 443.758.6034 [email protected]

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ASBO MD DC Spring Conference May 2014. More, Dude Where’s My Bus GPS Technology Solutions The Present, The Future, The Pipeline Management Standards SOP Safety, Performance and Efficiency Winship Wheatley AACPS TD (Retired!!) 443.758.6034 [email protected]. - PowerPoint PPT Presentation

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Page 1: ASBO MD DC Spring Conference May 2014

ASBO MD DC Spring ConferenceMay 2014

More, Dude Where’s My Bus

GPS Technology SolutionsThe Present, The Future, The Pipeline

Management StandardsSOP

Safety, Performance and Efficiency

Winship WheatleyAACPS TD (Retired!!)

[email protected]

Page 2: ASBO MD DC Spring Conference May 2014

Dude, What’s My Bus Doing Dude, What’s My Bus Doing Anyway?Anyway? Issue Development, Assessment, Action, Tools & Solutions Issue Development, Assessment, Action, Tools & Solutions

The Main MissionThe Main Mission

SafetySafety

EfficiencyEfficiency

Support the Instructional Support the Instructional MissionMission

Customer ServiceCustomer Service

IntroductionIntroduction                      

The ASBO INTL Presentation:Text Message Interruption

                      The Vendor Inquiry:

Bus Stops and Lawyers

The “Drowsy” Driver                               Performance Recognition

Data Retention & Litigation

Budget Responsibility, Productivity & System Integration           

The ConundrumThe Conundrum

Predictions are tough,….especially if they are about the future.”

Yogi Berra

Page 3: ASBO MD DC Spring Conference May 2014

Dude, Performance AssessmentDude, Performance Assessment

The Queries: Who Needs to Know What & SOPsThe Queries: Who Needs to Know What & SOPs

The Assessment The Assessment MissionMission

Where (Is IT or She)Where (Is IT or She)

Who (Did IT)Who (Did IT)

When (Was That)When (Was That)

How (Did It Get Done)How (Did It Get Done)

Time (The Observation Source)Time (The Observation Source)

Integrate (Seam Free Zones)Integrate (Seam Free Zones)

The Assessment FunctionThe Assessment Function                      

Superintendent

Budget and Finance

Risk Management                      Transportation Director

Fleet Manager

Bus Vendor

Driver Trainer

Lot Manager

School Bus Driver

The Lawyers 

But Wait …. There’s But Wait …. There’s MoreMore

“The future sure isn’t what it used to be.”

Yogi Berra

Page 4: ASBO MD DC Spring Conference May 2014

Dude, Bus Utilization? Huh?Dude, Bus Utilization? Huh? And the Additional ToolsAnd the Additional Tools

The Assessment The Assessment MissionMission

Where (Is IT or She)Where (Is IT or She)

Who (Did IT)Who (Did IT)

When (Was That)When (Was That)

How (Did It Get Done)How (Did It Get Done)

Time (The Observation Source)Time (The Observation Source)

Integrate (Seam Free Zones)Integrate (Seam Free Zones)

Alert Systems:Alert Systems:                      

Battery

Location Deviation

Speed Excess

Idles Excess

Fail To Inspect

The Flat Tire

The Child Check

The iPhones of the World

But Wait …. There’s But Wait …. There’s MoreMore

Intervene, Teach, Know

Page 5: ASBO MD DC Spring Conference May 2014

Dude, Bus Utilization? Huh?Dude, Bus Utilization? Huh? And the Additional ToolsAnd the Additional Tools

The Assessment The Assessment MissionMission

Where (Is IT or She)Where (Is IT or She)

Who (Did IT)Who (Did IT)

When (Was That)When (Was That)

How (Did It Get Done)How (Did It Get Done)

Time (The Observation Source)Time (The Observation Source)

Integrate (Seam Free Zones)Integrate (Seam Free Zones)

Integration Integration Enhancements:Enhancements:                      

Camera Technology

Routing Services

Maintenance Services

Time and Attendance

Electronic Inspection

The iPhones of the World

But Wait …. There’s But Wait …. There’s MoreMore

Intervene, Teach, Know

Page 6: ASBO MD DC Spring Conference May 2014

Dude, Bus Utilization? Huh?Dude, Bus Utilization? Huh? Where Shall It Go?Where Shall It Go?

The Assessment The Assessment MissionMission

Where (Is IT or She)Where (Is IT or She)

Who (Did IT)Who (Did IT)

When (Was That)When (Was That)

How (Did It Get Done)How (Did It Get Done)

Time (The Observation Source)Time (The Observation Source)

Integrate (Seam Free Zones)Integrate (Seam Free Zones)

Access and Access and Enhancements:Enhancements:                      

Web Based Licenses Access

Preventive DiagnosticsCrash Prediction

Driver EvaluationVacuum Free

Customer Service Inquiry

“Helicopter” Access

Actual, Not Planned

Industry Standards

But Wait …. There’s But Wait …. There’s MoreMore

Intervene, Teach, Know

Page 7: ASBO MD DC Spring Conference May 2014

Dude, Is My Bus Ready?Dude, Is My Bus Ready? RETURN ON INVESTMENT or QUALITY ENHANCEMENT? RETURN ON INVESTMENT or QUALITY ENHANCEMENT?

The Resource:The Resource:

Driver, RF, Cell, Software, Driver, RF, Cell, Software, HardwareHardware

The Result:The Result:

Electronic DVIRElectronic DVIR

Does It Support:Does It Support:

SafetySafety

EfficiencyEfficiency

Support the Instructional Support the Instructional MissionMission

Customer ServiceCustomer Service

Page 8: ASBO MD DC Spring Conference May 2014

Dude, When Did IT Go!Dude, When Did IT Go! RETURN ON INVESTMENT or QUALITY ENHANCEMENT? RETURN ON INVESTMENT or QUALITY ENHANCEMENT?

The Resource:The Resource:

Electronic Transfer, Sort Electronic Transfer, Sort OperationsOperations

The Result:The Result:

Time on TaskTime on Task

Integration and Audit Integration and Audit OpportunitiesOpportunities

Does It Support:Does It Support:

Safety, Efficiency, Safety, Efficiency,

Instructional Mission, Instructional Mission,

Customer ServiceCustomer Service

Page 9: ASBO MD DC Spring Conference May 2014

Dude, When Did IT Get There!Dude, When Did IT Get There! RETURN ON INVESTMENT or QUALITY ENHANCEMENT? RETURN ON INVESTMENT or QUALITY ENHANCEMENT?

The Resource:The Resource:

Electronic Transfer, Sort Electronic Transfer, Sort OperationsOperations

The Result:The Result:

Zone SequencingZone Sequencing

Integration and Audit Integration and Audit OpportunitiesOpportunities

Does It Support:Does It Support:

Safety, Efficiency, Safety, Efficiency,

Support the Instructional Support the Instructional Mission, Customer ServiceMission, Customer Service

Page 10: ASBO MD DC Spring Conference May 2014

Dude, On Time Performance!Dude, On Time Performance!

SERVICE QUALITY AND KPI ASSESSMENT SERVICE QUALITY AND KPI ASSESSMENT

The Resource:The Resource:

Electronic Transfer, Sort Electronic Transfer, Sort OperationsOperations

The Result:The Result:

Zone SequencingZone Sequencing

Integration and Audit Integration and Audit OpportunitiesOpportunities

Does It Support:Does It Support:

Safety, Efficiency, Safety, Efficiency,

Support the Instructional Support the Instructional Mission, Customer ServiceMission, Customer Service

School Hours School Name Open CloseWinship Elementary 9:00 AM 3:25 PMAlert Middle 9:30 AM 3:55 PMIdle High 9:15 AM 3:40 PM

Arrival Frequency School Name Arrivals Early On Time Late LaterWinship Elementary 12 0 10 1 1Alert Middle 9 0 7 2 0Idle High 12 0 7 2 3

Arrival Percentage Summary School Name Early On Time Late LaterWinship Elementary 0% 83% 8% 8%Alert Middle 0% 78% 22% 0%Idle High 0% 58% 17% 25%Fleet Average 0% 73% 15% 12%

Page 11: ASBO MD DC Spring Conference May 2014

Dude, What Did I Pay!Dude, What Did I Pay! RETURN ON INVESTMENT or QUALITY ENHANCEMENT? RETURN ON INVESTMENT or QUALITY ENHANCEMENT?

The Resource:The Resource:

Electronic Transfer, Electronic Transfer,

Sort OperationsSort Operations

The Result:The Result:

Time on TaskTime on Task

Integration and Audit Integration and Audit OpportunitiesOpportunities

Does It Support:Does It Support:

Safety, Efficiency, Safety, Efficiency,

Instructional Mission, Instructional Mission,

Customer ServiceCustomer Service

Page 12: ASBO MD DC Spring Conference May 2014

Dude, When Was It There and Dude, When Was It There and What Was It Doing!What Was It Doing! RETURN ON INVESTMENT or QUALITY ENHANCEMENT? RETURN ON INVESTMENT or QUALITY ENHANCEMENT?

The Resource:The Resource:

Electronic Transfer, Sort Electronic Transfer, Sort OperationsOperations

The Result:The Result:

Time at TaskTime at Task

Very Quick Answer to Very Quick Answer to Previously Unanswerable Previously Unanswerable QuestionQuestion

Does It Support:Does It Support:

Safety, Efficiency, Safety, Efficiency,

Support the Instructional Support the Instructional Mission, Customer ServiceMission, Customer Service

Page 13: ASBO MD DC Spring Conference May 2014

Dude, Where is IT NOW!Dude, Where is IT NOW! RETURN ON INVESTMENT or QUALITY ENHANCEMENT? RETURN ON INVESTMENT or QUALITY ENHANCEMENT?

The Resource:The Resource:

Electronic Transfer, Sort Electronic Transfer, Sort OperationsOperations

The Result:The Result:

Another Very Quick Another Very Quick Answer to Previously Answer to Previously Unanswerable QuestionUnanswerable Question

Does It Support:Does It Support:

Safety, Efficiency, Safety, Efficiency,

Support the Instructional Support the Instructional Mission, Customer ServiceMission, Customer Service

Page 14: ASBO MD DC Spring Conference May 2014

Dude, How Fast, Where!?Dude, How Fast, Where!? RETURN ON INVESTMENT or QUALITY ENHANCEMENT? RETURN ON INVESTMENT or QUALITY ENHANCEMENT?

The Resource:The Resource:

Electronic Transfer, Sort OperationsElectronic Transfer, Sort Operations

The Result:The Result:

Another Very Quick Answer to Previously Unanswerable QuestionAnother Very Quick Answer to Previously Unanswerable Question

Does It Support:Does It Support:

Safety, Efficiency, Support the Instructional Mission, Customer ServiceSafety, Efficiency, Support the Instructional Mission, Customer Service

Page 15: ASBO MD DC Spring Conference May 2014

Dude, Sleeper ALERT? Prove Dude, Sleeper ALERT? Prove IT!IT! RETURN ON INVESTMENT or QUALITY ENHANCEMENT? RETURN ON INVESTMENT or QUALITY ENHANCEMENT?

The Resource:The Resource:

Inspection Sequence, Inspection Sequence, Electronic Transfer, Sort Electronic Transfer, Sort Operations, Text MessageOperations, Text Message

The Result:The Result:

PDQ on Critical Question PDQ on Critical Question Related to Low Tolerance Related to Low Tolerance Omission!Omission!

Does It Support:Does It Support:

Safety, Efficiency, Support Safety, Efficiency, Support the Instructional Mission, the Instructional Mission, Customer ServiceCustomer Service

Page 16: ASBO MD DC Spring Conference May 2014

Dude, What To Do?Dude, What To Do? RETURN ON INVESTMENT or QUALITY ENHANCEMENT? RETURN ON INVESTMENT or QUALITY ENHANCEMENT?

The Resource:The Resource:

Due DiligenceDue Diligence

The Result:The Result:

Maximize Critically Maximize Critically Valuable Resources!Valuable Resources!

Does It Support:Does It Support:

Safety, Efficiency, Support Safety, Efficiency, Support the Instructional Mission, the Instructional Mission, Customer ServiceCustomer Service

The Assessment:The Assessment:

Opportunity CostOpportunity Cost

Due DiligenceDue Diligence

WarrantiesWarranties

R & D BudgetsR & D Budgets

Experience &User InputExperience &User Input

IntegrationIntegration

Management AccessManagement Access

Page 17: ASBO MD DC Spring Conference May 2014

Dude, What Say Mr. Berra?Dude, What Say Mr. Berra? RETURN ON INVESTMENT or QUALITY ENHANCEMENT? RETURN ON INVESTMENT or QUALITY ENHANCEMENT?

The Resource:The Resource:

YouYou

The Result:The Result:

Student Safety Best Student Safety Best Practice Objective!Practice Objective!

Does It Support:Does It Support:

Safety, Efficiency, Support Safety, Efficiency, Support the Instructional Mission, the Instructional Mission, Customer ServiceCustomer Service

INTEGRATION

INTEGRATION

Workplace Productivity

Workplace Productivity

Budget Reduction,

Budget Reduction,

Supervision &

Supervision &

Accountability

Accountability

Page 18: ASBO MD DC Spring Conference May 2014

ASBO MD DC Spring ConferenceMay 2014

More, Dude Where’s My Bus

GPS Technology SolutionsThe Present, The Future, The Pipeline

Management StandardsSOP

Safety, Performance and Efficiency

Winship WheatleyAACPS TD (Retired!!)

[email protected]