Kevin Murray1518 Calibre Springs Way | Atlanta, GA 30342 | psg188@gmail.com | 404.276.7308

Business Analyst, Product ManagementBusiness Analyst with two years of product management experience in technical design at every level of Enterprise Architecture. A background in Technical Implementation Consulting and Support Leadership aids in a full understanding of customer expectations and requirements.

Qualifications Skills: UI design, UX design, IA design, MDM, Networking, DB architecture, SQL, Python, HTML, Java, Batch, PHP, Functional UI mock ups, Usability testingProcesses: Certified Scrum Product Owner, Agile development, Scrum MasterTools: JIRA, TFS, Confluence, Balsamiq, Visual Studio, SQL Server, Visio, WiresharkMobile: iOS, Android, Windows Mobile

Experience Business Analyst (AirWatch by VMware) Jan 2013 – Present• Responsible for owning the following for multiple product modules:

◦ Competitive Analysis, grooming requirements, technical writing◦ Leading Scrum meetings, managing development and QA tasking◦ Functional designs, UI mock ups, DB designs, IA design◦ Production issue resolution, customer road-map discussions

• Owned and redesigned trial-user conversion and on-boarding platform• Maintained active role in shaping overall product UI/UX direction• Primary product moved from basic to premium bundle to drive adoption• Drove back-end license management platform to ensure billing accuracy

Support Lead (AirWatch) Jul 2012 – Jan 2013• Responsible for on-boarding and managing new Support Engineers• Handled technical support escalations from high temperature clients• Redesigned new hire training courses to accelerate product familiarization

Technical Consultant (AirWatch) Jan 2012 – Jul 2012• Primary support for large On-Prem and SaaS-based clients (50k+ devices)• Network and database troubleshooting of unexpected product behavior• Leading training for Vodafone Application Support Engineering team• Management of AirWatch involvement in Vodafone product release testing

Research Assistant May 2008 – Dec 2011Georgia Tech Research Institute (Security Clearance required)

• Wrote XML parsing files and Perl scripts for data analysis / network scraping• QA Tested aircraft hardware for software errors in closed-room

Education Georgia Institute of Technology Aug 2006 – Dec 2011BS in Computational Media Cooperative Plan with HonorFocus in Information Architecture, UI/UX Design, Software Development