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The UK’s European university

KENTVISION PROGRAMME/ UPDATE TO ACADEMIC DIVISION

Academic Division Meeting, 02 February 2017

KentVision Agenda

10:30 Programme Update Andrea Addison

10:35 KV Student Lifecycle Dennis Burgin

11:05 Approach & Engagement Andrea Addison

–Testing

–Training

–Week Numbers

11:10 Example of SITS Jayne Bloodworth

11:15 Break

11:30 Break-out: Meet the Team All

12:20 Going forward Andrea Addison

12:30 Close

KentVision: Update to Academic Division, 02 February 2017

What is KentVision?

A major Business Change Programme

• To support improvements in student lifecycle administration and

student experience

• IT-enabled using SITS product

• All programmes delivered across the student lifecycle

• Business processes, from enrolment to award and ceremonies

• Processes and organisational structure/role changes as

necessary to deliver a unified solution and enable schools to

focus on face to face engagement with their students

• Replacement of the current SDS scope


We prepare I Enquire I Apply I Arrive I Learn I Complete

Why KentVision?

• To help achieve strategic ambitions for University of Kent

• Investing in student administration to support

improvements in both the student and staff experience

• Adding to KentVision Admissions

• The current SDS is at the end of its life

• Tribal SITS is market leader with > 50% of UK HE market

and it’s proven


KentVision Objectives

• All applicants and students experience an administrative

journey that is clear, informative and seamless

• A unified academic administration

• Improved business processes and IT enablement that

fulfil the University’s strategy for effective and efficient

operation

• Digital campus

• Improved student administration that reduces

administrative effort


KentVision


KentVision High Level Plan V7.0 ADM

January 2017

Go-live

roll-

out

LIVE

Early

life

support

Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17

Design & Development

Strand Testing

System Testing

User Acceptance Testing

Admissions Regression Testing

System Integration Testing

Performance & other Testing

Training

Current position

Student Lifecycle Hierarchy


We prepare I Enquire I Apply I Arrive I Learn I Complete

Approach & Engagement

• Governance through Steering Group & Project Board

• Engagement & guidance through Stakeholder Groups

• Change management in requirements, design and

preparation

• Testing internally & with users

• Rehearsing our Go-live

• Collaborating in preparation for implementation


Analyse & agree requirements

Design & build Test Implement Support

Communications & Change Management

• Communications plan

• Engagement has increased in recent months with visits to

Schools, central departments and key stakeholders

• Feedback has been received and fed back into the programme

from meetings and engagement had with stakeholders

• First meeting of the Programme wide Stakeholder Group

• Received a presentation on Assessment

• Mick Norman leading on the Change Management process


Testing

• Strand testing for detailed functionality by component

• QUALITY GATEWAYS

• System testing using student scenarios

• USER ACCEPTANCE TESTING

• Load and performance testing

• Security and penetration testing

• Operational acceptance testing


Unit testing Strand Testing System testingUser acceptance

TestingSystem

Integration ++

User Acceptance Testing

• UAT users appointed to represent all

• Option to use ST scenarios & adapt to make your own

• Controlled environment to complete phased tests as

efficiently as possible

• Supported by experienced test analysts and designers

• All points raised documented & progressed to agreed

outcome

• Exit criteria agreed for UAT sign-off


Agree acceptance criteria

Appoint UsersReview & enhance

test scenariosIdentify data &

executeManage defects Sign-off

• Business assurance of quality and acceptance

• No surprises

Training

• Plan with you for training on robust solution

• Setting training objectives

• Assessing end-user needs

• Plan for preparation, delivery and support

delivery according to needs

1 to 1

Classroom style trainer-led

Seminar style group demonstration

• For UAT creating super-users

• Client and web training

• Recommend by team and business

• Leave training assets


Week numbers

• Objective to find right solution for the business

• Current method uses alternative term week numbers

• Constraints of SITS dictates a 1-52 academic week

numbering

• Solution proposed has change management implications

that were not addressed over 12 months ago

• Analysis with clear options and with strengths &

weaknesses of options available

• Management decision from an informed position


Example of SITS

• Demonstration of look and feel

• Break for coffee


Informal breakout with the team

• Rolling presentation with change & benefits

information

• Stands for a number of business areas:• Student Lifecycle Business Process

• Change Management

• Visa Compliance

• Module Diets & OMR

• Timetabling & Events

• Tuition Fee Invoicing & Student Loan Company

• Scholarships & Bursaries

• Assessment & Reassessment

• Postgraduate Research Management

• Attendance

• Disability Details & Inclusive Learning Plans


Close

• A full schedule of work to Go-live

• Increase engagement & share information

• Website

• Sharepoint with documentation

• Open days


THE UK’S EUROPEAN UNIVERSITY

www.kent.ac.uk

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