katalog europäischer it- und prozessdienstleister - unabhängig...programming, sap consulting, and...
TRANSCRIPT
Katalog Europaumlischer IT- und Prozessdienstleister - unabhaumlngigAusgewaumlhlte Unternehmen und Standardunternehmens-informationen zur besseren Evaluierung
Enthhaumllt nur ausgewaumlhlte Unternehmen mit einem hohen Marktfit fuumlr DACH
July 2018
Bild Berliner Fernsehturm
Deutsch Englisch
Uumlber diesen Katalog
Eines der meistgenannten Probleme von
Unternehmen die externe IT- und Geschaumlfts-
prozessdienstleistungen nutzen moumlchten
ist eine intransparente Anbieterlandschaft
insbesondere bei auslaumlndischen Anbietern
und die daraus resultierenden Schwierigkeiten
geeignete Anbieter zu finden und zu evaluieren
Unterstuumltzung in zwei Schritten
Mit diesem unabhaumlngigen Katalog von
Anbietern von IT- und Geschaumlftsprozess-
leistungen in Europa unterstuumltzen wir Sie in
2 Schritten 1 bei der Suche und Vorauswahl
geeigneter Anbieter sowie 2 mit Standard-
unternehmensinformationen zum besseren
Vergleich und Evaluierung der Anbieter
Nur Anbieter mit hoher Markttauglichkeit
Der Katalog enthaumllt nur Anbieter die eine hohe
Markttauglichkeit fuumlr Deutschland besitzen und
damit relevante Erfahrungen und nachpruumlfbare
Referenzen nachweisen koumlnnen Wir kennen
alle enthaltenen Unternehmen teils seit Jahren
und pflegen aufgrund der Aktivitaumlten im
deutschsprachigen Markt teils regelmaumlssigen
Kontakt zum Management
Empfehlung
Aufgrund unserer Erfahrungen mit diesen
Unternehmen sowie des Kontaktes zum
Management empfehlen wir die Unternehmen
fuumlr die Einbeziehung in den Auswahlprozess bei
Sourcingprojekten in Deutschland
Transparenz
Die im Katalog enthaltenen Unternehmen
zahlten einen Gebuumlhr von 75 EUR um die
Produktions- und Distributionskosten zu
decken Die Supporting Partner unterstuumltzten
uns mit einem Betrag von 800 EUR Wir erhalten
keine Provisionen oder ldquoFinders-Feesrdquo von den
Unternehmen
Die Anbieter wurden von uns aufgrund unserer
Kenntnisse uumlber die Unternehmen ausgewaumlhlt
und eingeladen sich in dem Katalog zu
praumlsentieren
Stephan FRICKE CEO amp Head of the Advisory Board
German Outsourcing Association
2 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Inhalt
IT- und Technologiedienstleister - Profile
Andere IT- und Technologiedienstleister
Geschaumlftsprozessdienstleister - Profile
Andere Geschaumlftsprozessdienstleister
Relevante Verbaumlnde Cluster und Medien
6
21
22
27
28
3Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Disclaimer
Wir empfehlen die Unternehmen in diesem
Katalog fuumlr die Einbeziehung in den Auswahl-
prozess bei Sourcingprojekten uumlbernehmen
aber keinerlei Verantwortung fuumlr deren
Arbeit oder andere Aspekte die aus einer
Zusammenarbeit resultieren
4 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Supporting Partner
Dieser Katalog ist eine Non-Profit Initiative des Deutschen Outsourcing Verbandes eV Wir bedanken
uns bei allen Beteiligten sowie insbesondere auch bei den Unternehmen Eskom and J-Labs fuumlr deren
freundliche erweiterte Unterstuumltzung
Als komplett unabhaumlngiger Verband unterstuumltzen wir insbesondere auch Anwender bei Sourcing-
vorhaben Von der Vorauswahl fuumlr eine lsquoLonglistrsquo uumlber weitergehende Unternehmensinformationen und
Referenz-Checks bis hin zu Mediation bei Meetings zwischen Anwender und Providerunternehmen
bieten wir weiterfuumlhrende unabhaumlngige Unterstuumltzung gerade waumlhrend des Auswahlprozesses
Sprechen Sie uns an
Sollten Sie Fragen zu den hier gelisteten Unternehmen und Verbaumlnden haben kontaktieren Sie uns
bitte via officeoutsourcing-verbandorg
Unabhaumlngige Unterstuumltzung
Einzige nicht-kommerzielle internationale Business-Konferenz zum deutschen und
europaumlischen Markt fuumlr IT- und Geschaumlfts-prozessdienstleistungen sowie Shared Services
organisiert vom unabhaumlngigen Deutschen Outsourcing Verband und dem
Outsourcing Journal
April 2019 Berlin
Unverbindliche Reservierung von kostenlosen Anwendertickets (nur Anwender und SSC Vertreter in DACH)
via eventoutsourcing-verbandorg
VIOUTSOURCING UND
SHARED SERVICE DEUTSCHLAND
FORUM2019
Anzeige
6
IT DIENSTLEISTER
Accesa
BTech
Edvantis
ELEKS
ERNI
ESKOM
Future Processing
Interventure
J-Labs
Pentalog
Stefanini
Volo
Andere IT-Dienstleister
7
8
9
10
11
12
14
15
16
18
19
20
21
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
(alphabetisch)
Accesa envisions a world where technology lies at the core of every business and wersquove made it our mission to accelerate the digital transformation of businesses through an agile and an innovative approach based on long-term partnerships
Partnering with our clients we act as a full IT services provider system integrator and agile development company along the entire delivery process lifecycle Design - Build - Operate This way we enable our clients to create new digital products accelerate release cycles orchestrate systems scale internal capabilities while driving performance for applications platforms and infrastructure
Accesa
Walter-Gropius-Straszlige 17
80807 Munich Germany
wwwaccesaeu
Specialization
Digital Exploration amp Innovation Intelligent Process Automation Operations and Support Scientific and Analytical Instruments Agile Product Development Digital Commerce Industrial IoT Office 365 migration SAP
Contact
Dr Clemens SchaumlffnerE clemensschaeffneraccesade
T +49 172 1436858L DE EN
Quick facts
Founded 2004Employees 600+
Offices 4Memberships EHI Retail Institute Member Deutscher Outsourcing
Verband
Selected clients (past and present)
Kruumlss Media Markt Saturn Retail Group CYCL Osram CBR Fashion Group and other
Delivery languages
German English
7Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Our company provides complex and client-based solutions in the field of various SAP technologies Our main specialty is technical consulting but we also deliver competent functional support We offer numerous IT services in the field of ABAP programming SAP consulting and SAP UI5Fiori development
BTech Sp z o o
ul Legnicka 57D lok BA 54-203
Wrocław Poland
wwwbtechpl
Specialization
ABAP and ABAP OO (Object Oriented) programming Dynamic programming with Web Dynpro SAP FioriSAP UI5 programming SAP XIPIPOPRO SAP Workflow Functional consulting in FI MM SD PP modules SAP Hybris SAP HANA Implementation of reports Development of SAP Script forms and Smartforms Dialog programs design and implementation BAPI (Business Application Programming Interface) RFC (Remote Function Call) User-exit and BADI (Business Add-Ins) EDI (Electronic Data Interchange) IDOC (Intermediate Document) Project management
Contact
Wojciech BogdańskiE biurobtechplT +48 71 734 50 00L PL EN DE
Quick facts
Founded 2007Employees 35Offices 1Memberships Deutscher Outsourcing Verband Pro Progressio IT Corner Koło Naukowe SAPer
Clients (past and present)
ArcelorMittal Poland Atos IBM Poland BPX Toya J W Construction PKN Orlen Orange Poland Lot Scott Volvo Novartis OTC Knoll Abbott Laboratories Getzner
Delivery languages
Polish English German
8 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Edvantis GmbH
Europa-Center
Tauentzienstr 9-12
10789 Berlin Germany
wwwedvantiscom
Contact
Roger SturmE sturmedvantiscom
T +49 30 25493-196L DE EN
Quick facts
Founded 2000Employees 250+
Offices 4Memberships Deutscher
Outsourcing Verband
Edvantis Software is an award-winning provider of IT consulting and development services in Europe and the US With its 250+ IT professionals located in delivery centers in Poland and Ukraine and its headquarters in Berlin Edvantis enables its clients to achieve competitive advantages through high-tech solutions delivered in time in budget and in quality
Edvantis delves deeply into its clientsrsquo requirements and business focus and commits itself to deliver the best possible value to projects of all types and sizes applying a number of specialized technology enablers and service lines Edvantis strives to become a long-term partner of its clients as a natural outgrowth of its commitment to service quality and high professional standards
Specialization
Cloud amp Web Technologies Mobile Apps with UIUX Collaboration Platforms Big Data amp Analytics Connected Systems Internet of Things
Clients (past and present)
Edvantis has successfully provided services to over 100 international and German clients including SAP Smiths Detection BigCommerce and RR Donneley
Delivery languages
English German
9Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ELEKS
7 Naukova St Building G Lviv
79060 Ukraine
wwwelekscom
Contact
Taras TovstyakE TarasTovstyakelekscom T +38 067 2244224 L EN
Quick facts
Founded 1991Employees 1200+Offices 9Memberships Deutscher Outsourcing Verband Microsoft GoldSilver Certified Partner Intel Premier Elite Partner IBM Registered Business Partner American Chamber of Commerce in Ukraine European Business Association
ELEKS is one of a Top 100 Global Outsourcing companies that helps clients transform their businesses digitally providing expert software engineering and consultancy services We deliver high tech innovations to Fortune 500 companies big enterprises and technology challengers improving the ways they work and boosting the value they create for the modern world
As your technology partner we will go beyond conventional outsourcing We promote innovation as a catalyst for your growth and efficiency Engage our cross-functional teams of experts to design build and deliver excellent software products on-time and within budget We offer our clients a flexibility to go along with the cooperation model that best meets their goals resources and timeline
Specialization
Software Engineering RampD and Innovation Technology Consulting Quality Assurance Data Science Product Design IoTMobility Digital Transformation
Clients (past and present)
We deliver software solutions globally to companies across multiple industries Some of our clients are Aramex Eagle Investment System (subsidiary of BNY Mellon) TAIT Autodesk Xceedium Commonwealth Financial Network MINT Software Systems States of Jersey and Fleming AOD
Delivery languages
English German
10 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
At ERNI we believe in the impact of Swiss Software Engineering to create customers value Therefore we are building a global platform based on a Swiss mindset and adapted to the needs of local customers Our clients profit from method-based consulting services partnership-oriented technology and cost-conscious delivery services Since the foundation in Switzerland in 1994 sharing know-how to establish collective skills and focusing on economically sound engineering solutions played a key role and are the basis for successful software projects Today the ERNI Group has more than 700 employees in 7 countries and continues to grow
ERNI (Deutschland)
GmbH
Bettinastrasse 30 60325
FrankfurtMain Germany
wwwbetteraskerni
Specialization
Consulting Innovation Digital Business Transformation Agile Transformation amp DevOps Business Consulting Software Development Excellence UX amp UITechnology Digital Workplace Machine Learning amp Automation Enterprise Applications Augmented amp Virtual Reality Mobile Applications Cloud Testing amp Quality BlockchainDelivery Managed Services Development partnerships Turn-Key Solutions PMO-as-a-Service
Contact
Olaf von der AheE olafvonderaheernich
T +49(0)170 564 67 26L DE EN
Quick facts
Founded 1994Employees 700
Offices 12Memberships VDMA Microsoft
Gold Partner
Industry specialization
Medical Technology Manufacturing Banking amp Insurance Government Professional Services Transportation amp Logistics
Delivery languages
German English
11Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ESKOM IT Sp z oo
Pulawska 543 02-844 Warsaw
Poland
wwweskomeu
Contact
Sebastian NiklewiczE sebastianniklewiczeskomeuT +48 22 100 55 84L EN PL
Quick facts
Founded 2003Employees 60+Offices 3Memberships Deutscher Outsourcing Verband Hewlett Packard Enterprise Platinum Partner Microsoft Gold Datacenter VMware Solution Provider Premier Red Hat Premier IBM Business Partner Veeam Silver Intel Gold Cloud28+ Pro Progressio and more
ESKOM has been providing IT services and infrastructure for many clients in Poland Great Britain and other countries for over 15 years We have extensive experience in working with a corporate clients but also with companies from the SME sector Our biggest advantage is a team of qualified engineers and consultants working 24 hours 7 days per week Our professionalism has been valued by Hewlett Packard Enterprise giving us the highest status - HPE Platinum Partner and by Red Hat with a Premier Business Partner status Beyond them we also have many other certifications and partnerships
Specialization
IT infrastructure architecture designing delivering implementation maintenance audits IT Operations (Server environment Networks Databases Monitoring 247365 Cloud Services HelpDeskServiceDesk Workstation and user environment) IT Security (Systems Security Information Security Audits Applications development and maintenance)
Clients (past and present)
Center for Informatics Technology (COI) by the Ministry of Digital Affairs Polish Oil and Gas Company (PGNiG) Office of Competition and Consumer Protection (UOKiK) Polish Airports Cinema City Group (9 countries in Europe and Israel) National Economy Bank (Bank Gospodarstwa Krajowego BGK) Fresh World International Polish-Japanese Academy of Computer Technology in Warsaw Unilink Cash Nordea Poland Willson amp Brown PZM Autotur Star-Type Sport Lim Comp (STS) PlusBank
Delivery languages
English Polish German
12 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Future Processing
ul Bojkowska 37A 44-100 Gliwice
Poland
wwwfuture-processingcom
Contact
Adam Mirowski (Business Development Manager DACH)E amirowskifuture-processingcomT +48 605 446 665L DE EN PL
Quick facts
Founded 2000Employees 900Offices 2Memberships Digitale Stadt Duumlsseldorf GSA - Global Sourcing Association BPCC - British Polish Chamber of Commerce ABSL - Association of Business Service Leaders in Poland
We are an IT partner specializing in solving business problems through technology by delivering complex solutions at every stage of the software production process from needs analysis and solution design through development to product maintenance We work on a number of innovative projects involving Machine Learning in Smart City medicine industry and space We also have our own products including SmartFlow ndash an intelligent waterworks monitoring system and INTRA ndash a modern Intranet platform We are a Microsoft partner and an ISO 270012013-certified software developer who has won many awards including the Global Sourcing Associationrsquos Outsourcing Service Provider of the Year (2016)
Specialization
Microsoft (NET C AZURE SHAREPOINT DYNAMICS CRM) JAVA PHP C++ Nodejs and others
Clients (past and present)
4Finance Actificent Allocate Software Altiweb AS Barlow Interiors Bridge Project Cambridge Computed Imaging Ltd CM2000 etisoft Euromoney Institutional Investor PLC FareShare Freedom from Torture Isite ista KMD Lenso Marston Holdings MPay Parkeon Plaut Pulsion Technology Screenmedia Smart Valor Solid Entreprenoslashr AS Steamship Mutual Steer Davies Gleave techsoup Tenneco The Linde Group Thomas Miller Time Care Trapeze Group UK Power Valeo Zest
Delivery languages
English German
14 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
InterVenture is a Swiss IT outsourcing company which specializes in the establishment of dedicated nearshore software development teams in Serbia ndash Europe`s striving IT hotspot
Our core competence is high-quality software development and our people are our most important asset Our success is based on our authentic engineering culture made of outstanding software developers true leadership and permanent knowledge development
InterVenture
Sihlquai 125 8005 Zuumlrich
Switzerland
wwwinterventureinfo
Specialization
Java Javascript net Scala Golang IOS Android QA automation DevOps Scrum PHP
Contact
Marko Djuric CEOE markodjuricinterventure
infoT +381 66 155 000
L EN DE F SRB
Quick facts
Founded 2010Employees 100
Offices 2Memberships Swiss Serbian
Chamber of Commerce Deutscher Outsourcing Verband
Clients (past and present)
Gogo R Franco Tamedia Ricardo Autoricardo Doodle Tutti Homegate Renovero Olmero Starticket Flaschenpost Gowago Escriba Butos Rocketmedia
Delivery languages
English
15Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
In 2008 we created a
company with a simple
idea bdquofor engineers
by engineersrdquo Today
we are proud to work
with 250 great people taking part in
software development projects for
well known global IT organizations
And we still believe in the same
values technological proficiency
and reliability
Jan Orzechowski
CEO and Co-Founder of j-labs
250 engineers
35 clients
3 locations
Software Development Center Managed ServicesAgile Software DevelopmentDedicated Development Teams
IT staff augmentationTeam leasingBody leasing
Competence centersMicroservices + CloudEnterprise Blockchain
wwwj-labscom
j-labs GmbH
Luise-Ullrich-Straszlige 20 80636
Muumlnchen
wwwj-labscom
Contact
Bartosz RybskiE bartoszrybskij-labscom
T +48 533 247 609 L DE EN PL
Quick facts
Founded 2008Employees 250
Offices 3Memberships Deutscher
Outsourcing Verband CyberForum Aspire
17
IT company providing advanced software development services in agile models
Managed ServicesSoftware development and maintenance Individually built competence centers Build-operate-transfer models
Agile Software DevelopmentSoftware development based on agile fixed price with j-labs full responsibility for delivering complete iterations
Dedicated Development TeamsSelf-containing development teams with j-labs technical leadership supported by Delivery Manager
Competence centersEnterprise Blockchain Microservices + Cloud
Specialization
Java JavaScript Net Enterprise Blockchain Microservices + Cloud
Clients (past and present)
HSBC Asseco PwC Comarch AliorBank BrownBrothersHarriman ABB Samsung Akamai Oracle Sabre CLX Nielsen Rocket Lawyer CircleK Zooplus and other
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Active community member
Pentalog Deutschland
GmbH
Unterortstraszlige 6-8
D-65760 Eschborn Germany
wwwpentalogcom
Contact
Katharina MensahDirector Business Development DACHE kmensahpentalogcomT +49 6196 56 101 90L EN DE F
Quick facts
Founded 1993Employees 1000Offices 12Memberships Deutscher Outsourcing Verband
Pentalogrsquos business model focuses on providing a full IT Services Platform that covers the entire scope of digital challenges a company of any size might face We are committed to support our clients 100 at every step of the software development process information systems operation and maintenance throughout the entire solution lifecycle Our platform is ready to tackle all challenges including IT recruitment software development digital marketing finance and even consulting advice on a number of different digital topics
Specialization
Software Development with all possible languages and frameworks (Frontend Backend Fullstack Software Maintenance Software Testing) Mobile Development IoT Development Cloud Computing Testing Consulting
Clients (past and present)
YBand Coravin MISSGUIDED Sensee Larvol Madecom Ama Optics Inc Isabellenhuumltte Lengow Likeabirdio Suprsale BBBSNYC BONOBUZZ BitGym Sharalike OtoSense Inc PAP Real Estate Easyflyer Partnaire NewStore Fred de la Compta SITA Aktan Ocea Smart Building Kalios JobAroundMe Socrative Les Parqueteurs de France Stokkly PickmeCab Mixcommerce Anevia 1-2-3tv Soluti Rue de la Paye Voyage Priveacute UniCredit Business Solutions HMY BRD
Delivery languages
English German Romanian French
18 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Uumlber diesen Katalog
Eines der meistgenannten Probleme von
Unternehmen die externe IT- und Geschaumlfts-
prozessdienstleistungen nutzen moumlchten
ist eine intransparente Anbieterlandschaft
insbesondere bei auslaumlndischen Anbietern
und die daraus resultierenden Schwierigkeiten
geeignete Anbieter zu finden und zu evaluieren
Unterstuumltzung in zwei Schritten
Mit diesem unabhaumlngigen Katalog von
Anbietern von IT- und Geschaumlftsprozess-
leistungen in Europa unterstuumltzen wir Sie in
2 Schritten 1 bei der Suche und Vorauswahl
geeigneter Anbieter sowie 2 mit Standard-
unternehmensinformationen zum besseren
Vergleich und Evaluierung der Anbieter
Nur Anbieter mit hoher Markttauglichkeit
Der Katalog enthaumllt nur Anbieter die eine hohe
Markttauglichkeit fuumlr Deutschland besitzen und
damit relevante Erfahrungen und nachpruumlfbare
Referenzen nachweisen koumlnnen Wir kennen
alle enthaltenen Unternehmen teils seit Jahren
und pflegen aufgrund der Aktivitaumlten im
deutschsprachigen Markt teils regelmaumlssigen
Kontakt zum Management
Empfehlung
Aufgrund unserer Erfahrungen mit diesen
Unternehmen sowie des Kontaktes zum
Management empfehlen wir die Unternehmen
fuumlr die Einbeziehung in den Auswahlprozess bei
Sourcingprojekten in Deutschland
Transparenz
Die im Katalog enthaltenen Unternehmen
zahlten einen Gebuumlhr von 75 EUR um die
Produktions- und Distributionskosten zu
decken Die Supporting Partner unterstuumltzten
uns mit einem Betrag von 800 EUR Wir erhalten
keine Provisionen oder ldquoFinders-Feesrdquo von den
Unternehmen
Die Anbieter wurden von uns aufgrund unserer
Kenntnisse uumlber die Unternehmen ausgewaumlhlt
und eingeladen sich in dem Katalog zu
praumlsentieren
Stephan FRICKE CEO amp Head of the Advisory Board
German Outsourcing Association
2 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Inhalt
IT- und Technologiedienstleister - Profile
Andere IT- und Technologiedienstleister
Geschaumlftsprozessdienstleister - Profile
Andere Geschaumlftsprozessdienstleister
Relevante Verbaumlnde Cluster und Medien
6
21
22
27
28
3Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Disclaimer
Wir empfehlen die Unternehmen in diesem
Katalog fuumlr die Einbeziehung in den Auswahl-
prozess bei Sourcingprojekten uumlbernehmen
aber keinerlei Verantwortung fuumlr deren
Arbeit oder andere Aspekte die aus einer
Zusammenarbeit resultieren
4 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Supporting Partner
Dieser Katalog ist eine Non-Profit Initiative des Deutschen Outsourcing Verbandes eV Wir bedanken
uns bei allen Beteiligten sowie insbesondere auch bei den Unternehmen Eskom and J-Labs fuumlr deren
freundliche erweiterte Unterstuumltzung
Als komplett unabhaumlngiger Verband unterstuumltzen wir insbesondere auch Anwender bei Sourcing-
vorhaben Von der Vorauswahl fuumlr eine lsquoLonglistrsquo uumlber weitergehende Unternehmensinformationen und
Referenz-Checks bis hin zu Mediation bei Meetings zwischen Anwender und Providerunternehmen
bieten wir weiterfuumlhrende unabhaumlngige Unterstuumltzung gerade waumlhrend des Auswahlprozesses
Sprechen Sie uns an
Sollten Sie Fragen zu den hier gelisteten Unternehmen und Verbaumlnden haben kontaktieren Sie uns
bitte via officeoutsourcing-verbandorg
Unabhaumlngige Unterstuumltzung
Einzige nicht-kommerzielle internationale Business-Konferenz zum deutschen und
europaumlischen Markt fuumlr IT- und Geschaumlfts-prozessdienstleistungen sowie Shared Services
organisiert vom unabhaumlngigen Deutschen Outsourcing Verband und dem
Outsourcing Journal
April 2019 Berlin
Unverbindliche Reservierung von kostenlosen Anwendertickets (nur Anwender und SSC Vertreter in DACH)
via eventoutsourcing-verbandorg
VIOUTSOURCING UND
SHARED SERVICE DEUTSCHLAND
FORUM2019
Anzeige
6
IT DIENSTLEISTER
Accesa
BTech
Edvantis
ELEKS
ERNI
ESKOM
Future Processing
Interventure
J-Labs
Pentalog
Stefanini
Volo
Andere IT-Dienstleister
7
8
9
10
11
12
14
15
16
18
19
20
21
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
(alphabetisch)
Accesa envisions a world where technology lies at the core of every business and wersquove made it our mission to accelerate the digital transformation of businesses through an agile and an innovative approach based on long-term partnerships
Partnering with our clients we act as a full IT services provider system integrator and agile development company along the entire delivery process lifecycle Design - Build - Operate This way we enable our clients to create new digital products accelerate release cycles orchestrate systems scale internal capabilities while driving performance for applications platforms and infrastructure
Accesa
Walter-Gropius-Straszlige 17
80807 Munich Germany
wwwaccesaeu
Specialization
Digital Exploration amp Innovation Intelligent Process Automation Operations and Support Scientific and Analytical Instruments Agile Product Development Digital Commerce Industrial IoT Office 365 migration SAP
Contact
Dr Clemens SchaumlffnerE clemensschaeffneraccesade
T +49 172 1436858L DE EN
Quick facts
Founded 2004Employees 600+
Offices 4Memberships EHI Retail Institute Member Deutscher Outsourcing
Verband
Selected clients (past and present)
Kruumlss Media Markt Saturn Retail Group CYCL Osram CBR Fashion Group and other
Delivery languages
German English
7Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Our company provides complex and client-based solutions in the field of various SAP technologies Our main specialty is technical consulting but we also deliver competent functional support We offer numerous IT services in the field of ABAP programming SAP consulting and SAP UI5Fiori development
BTech Sp z o o
ul Legnicka 57D lok BA 54-203
Wrocław Poland
wwwbtechpl
Specialization
ABAP and ABAP OO (Object Oriented) programming Dynamic programming with Web Dynpro SAP FioriSAP UI5 programming SAP XIPIPOPRO SAP Workflow Functional consulting in FI MM SD PP modules SAP Hybris SAP HANA Implementation of reports Development of SAP Script forms and Smartforms Dialog programs design and implementation BAPI (Business Application Programming Interface) RFC (Remote Function Call) User-exit and BADI (Business Add-Ins) EDI (Electronic Data Interchange) IDOC (Intermediate Document) Project management
Contact
Wojciech BogdańskiE biurobtechplT +48 71 734 50 00L PL EN DE
Quick facts
Founded 2007Employees 35Offices 1Memberships Deutscher Outsourcing Verband Pro Progressio IT Corner Koło Naukowe SAPer
Clients (past and present)
ArcelorMittal Poland Atos IBM Poland BPX Toya J W Construction PKN Orlen Orange Poland Lot Scott Volvo Novartis OTC Knoll Abbott Laboratories Getzner
Delivery languages
Polish English German
8 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Edvantis GmbH
Europa-Center
Tauentzienstr 9-12
10789 Berlin Germany
wwwedvantiscom
Contact
Roger SturmE sturmedvantiscom
T +49 30 25493-196L DE EN
Quick facts
Founded 2000Employees 250+
Offices 4Memberships Deutscher
Outsourcing Verband
Edvantis Software is an award-winning provider of IT consulting and development services in Europe and the US With its 250+ IT professionals located in delivery centers in Poland and Ukraine and its headquarters in Berlin Edvantis enables its clients to achieve competitive advantages through high-tech solutions delivered in time in budget and in quality
Edvantis delves deeply into its clientsrsquo requirements and business focus and commits itself to deliver the best possible value to projects of all types and sizes applying a number of specialized technology enablers and service lines Edvantis strives to become a long-term partner of its clients as a natural outgrowth of its commitment to service quality and high professional standards
Specialization
Cloud amp Web Technologies Mobile Apps with UIUX Collaboration Platforms Big Data amp Analytics Connected Systems Internet of Things
Clients (past and present)
Edvantis has successfully provided services to over 100 international and German clients including SAP Smiths Detection BigCommerce and RR Donneley
Delivery languages
English German
9Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ELEKS
7 Naukova St Building G Lviv
79060 Ukraine
wwwelekscom
Contact
Taras TovstyakE TarasTovstyakelekscom T +38 067 2244224 L EN
Quick facts
Founded 1991Employees 1200+Offices 9Memberships Deutscher Outsourcing Verband Microsoft GoldSilver Certified Partner Intel Premier Elite Partner IBM Registered Business Partner American Chamber of Commerce in Ukraine European Business Association
ELEKS is one of a Top 100 Global Outsourcing companies that helps clients transform their businesses digitally providing expert software engineering and consultancy services We deliver high tech innovations to Fortune 500 companies big enterprises and technology challengers improving the ways they work and boosting the value they create for the modern world
As your technology partner we will go beyond conventional outsourcing We promote innovation as a catalyst for your growth and efficiency Engage our cross-functional teams of experts to design build and deliver excellent software products on-time and within budget We offer our clients a flexibility to go along with the cooperation model that best meets their goals resources and timeline
Specialization
Software Engineering RampD and Innovation Technology Consulting Quality Assurance Data Science Product Design IoTMobility Digital Transformation
Clients (past and present)
We deliver software solutions globally to companies across multiple industries Some of our clients are Aramex Eagle Investment System (subsidiary of BNY Mellon) TAIT Autodesk Xceedium Commonwealth Financial Network MINT Software Systems States of Jersey and Fleming AOD
Delivery languages
English German
10 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
At ERNI we believe in the impact of Swiss Software Engineering to create customers value Therefore we are building a global platform based on a Swiss mindset and adapted to the needs of local customers Our clients profit from method-based consulting services partnership-oriented technology and cost-conscious delivery services Since the foundation in Switzerland in 1994 sharing know-how to establish collective skills and focusing on economically sound engineering solutions played a key role and are the basis for successful software projects Today the ERNI Group has more than 700 employees in 7 countries and continues to grow
ERNI (Deutschland)
GmbH
Bettinastrasse 30 60325
FrankfurtMain Germany
wwwbetteraskerni
Specialization
Consulting Innovation Digital Business Transformation Agile Transformation amp DevOps Business Consulting Software Development Excellence UX amp UITechnology Digital Workplace Machine Learning amp Automation Enterprise Applications Augmented amp Virtual Reality Mobile Applications Cloud Testing amp Quality BlockchainDelivery Managed Services Development partnerships Turn-Key Solutions PMO-as-a-Service
Contact
Olaf von der AheE olafvonderaheernich
T +49(0)170 564 67 26L DE EN
Quick facts
Founded 1994Employees 700
Offices 12Memberships VDMA Microsoft
Gold Partner
Industry specialization
Medical Technology Manufacturing Banking amp Insurance Government Professional Services Transportation amp Logistics
Delivery languages
German English
11Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ESKOM IT Sp z oo
Pulawska 543 02-844 Warsaw
Poland
wwweskomeu
Contact
Sebastian NiklewiczE sebastianniklewiczeskomeuT +48 22 100 55 84L EN PL
Quick facts
Founded 2003Employees 60+Offices 3Memberships Deutscher Outsourcing Verband Hewlett Packard Enterprise Platinum Partner Microsoft Gold Datacenter VMware Solution Provider Premier Red Hat Premier IBM Business Partner Veeam Silver Intel Gold Cloud28+ Pro Progressio and more
ESKOM has been providing IT services and infrastructure for many clients in Poland Great Britain and other countries for over 15 years We have extensive experience in working with a corporate clients but also with companies from the SME sector Our biggest advantage is a team of qualified engineers and consultants working 24 hours 7 days per week Our professionalism has been valued by Hewlett Packard Enterprise giving us the highest status - HPE Platinum Partner and by Red Hat with a Premier Business Partner status Beyond them we also have many other certifications and partnerships
Specialization
IT infrastructure architecture designing delivering implementation maintenance audits IT Operations (Server environment Networks Databases Monitoring 247365 Cloud Services HelpDeskServiceDesk Workstation and user environment) IT Security (Systems Security Information Security Audits Applications development and maintenance)
Clients (past and present)
Center for Informatics Technology (COI) by the Ministry of Digital Affairs Polish Oil and Gas Company (PGNiG) Office of Competition and Consumer Protection (UOKiK) Polish Airports Cinema City Group (9 countries in Europe and Israel) National Economy Bank (Bank Gospodarstwa Krajowego BGK) Fresh World International Polish-Japanese Academy of Computer Technology in Warsaw Unilink Cash Nordea Poland Willson amp Brown PZM Autotur Star-Type Sport Lim Comp (STS) PlusBank
Delivery languages
English Polish German
12 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Future Processing
ul Bojkowska 37A 44-100 Gliwice
Poland
wwwfuture-processingcom
Contact
Adam Mirowski (Business Development Manager DACH)E amirowskifuture-processingcomT +48 605 446 665L DE EN PL
Quick facts
Founded 2000Employees 900Offices 2Memberships Digitale Stadt Duumlsseldorf GSA - Global Sourcing Association BPCC - British Polish Chamber of Commerce ABSL - Association of Business Service Leaders in Poland
We are an IT partner specializing in solving business problems through technology by delivering complex solutions at every stage of the software production process from needs analysis and solution design through development to product maintenance We work on a number of innovative projects involving Machine Learning in Smart City medicine industry and space We also have our own products including SmartFlow ndash an intelligent waterworks monitoring system and INTRA ndash a modern Intranet platform We are a Microsoft partner and an ISO 270012013-certified software developer who has won many awards including the Global Sourcing Associationrsquos Outsourcing Service Provider of the Year (2016)
Specialization
Microsoft (NET C AZURE SHAREPOINT DYNAMICS CRM) JAVA PHP C++ Nodejs and others
Clients (past and present)
4Finance Actificent Allocate Software Altiweb AS Barlow Interiors Bridge Project Cambridge Computed Imaging Ltd CM2000 etisoft Euromoney Institutional Investor PLC FareShare Freedom from Torture Isite ista KMD Lenso Marston Holdings MPay Parkeon Plaut Pulsion Technology Screenmedia Smart Valor Solid Entreprenoslashr AS Steamship Mutual Steer Davies Gleave techsoup Tenneco The Linde Group Thomas Miller Time Care Trapeze Group UK Power Valeo Zest
Delivery languages
English German
14 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
InterVenture is a Swiss IT outsourcing company which specializes in the establishment of dedicated nearshore software development teams in Serbia ndash Europe`s striving IT hotspot
Our core competence is high-quality software development and our people are our most important asset Our success is based on our authentic engineering culture made of outstanding software developers true leadership and permanent knowledge development
InterVenture
Sihlquai 125 8005 Zuumlrich
Switzerland
wwwinterventureinfo
Specialization
Java Javascript net Scala Golang IOS Android QA automation DevOps Scrum PHP
Contact
Marko Djuric CEOE markodjuricinterventure
infoT +381 66 155 000
L EN DE F SRB
Quick facts
Founded 2010Employees 100
Offices 2Memberships Swiss Serbian
Chamber of Commerce Deutscher Outsourcing Verband
Clients (past and present)
Gogo R Franco Tamedia Ricardo Autoricardo Doodle Tutti Homegate Renovero Olmero Starticket Flaschenpost Gowago Escriba Butos Rocketmedia
Delivery languages
English
15Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
In 2008 we created a
company with a simple
idea bdquofor engineers
by engineersrdquo Today
we are proud to work
with 250 great people taking part in
software development projects for
well known global IT organizations
And we still believe in the same
values technological proficiency
and reliability
Jan Orzechowski
CEO and Co-Founder of j-labs
250 engineers
35 clients
3 locations
Software Development Center Managed ServicesAgile Software DevelopmentDedicated Development Teams
IT staff augmentationTeam leasingBody leasing
Competence centersMicroservices + CloudEnterprise Blockchain
wwwj-labscom
j-labs GmbH
Luise-Ullrich-Straszlige 20 80636
Muumlnchen
wwwj-labscom
Contact
Bartosz RybskiE bartoszrybskij-labscom
T +48 533 247 609 L DE EN PL
Quick facts
Founded 2008Employees 250
Offices 3Memberships Deutscher
Outsourcing Verband CyberForum Aspire
17
IT company providing advanced software development services in agile models
Managed ServicesSoftware development and maintenance Individually built competence centers Build-operate-transfer models
Agile Software DevelopmentSoftware development based on agile fixed price with j-labs full responsibility for delivering complete iterations
Dedicated Development TeamsSelf-containing development teams with j-labs technical leadership supported by Delivery Manager
Competence centersEnterprise Blockchain Microservices + Cloud
Specialization
Java JavaScript Net Enterprise Blockchain Microservices + Cloud
Clients (past and present)
HSBC Asseco PwC Comarch AliorBank BrownBrothersHarriman ABB Samsung Akamai Oracle Sabre CLX Nielsen Rocket Lawyer CircleK Zooplus and other
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Active community member
Pentalog Deutschland
GmbH
Unterortstraszlige 6-8
D-65760 Eschborn Germany
wwwpentalogcom
Contact
Katharina MensahDirector Business Development DACHE kmensahpentalogcomT +49 6196 56 101 90L EN DE F
Quick facts
Founded 1993Employees 1000Offices 12Memberships Deutscher Outsourcing Verband
Pentalogrsquos business model focuses on providing a full IT Services Platform that covers the entire scope of digital challenges a company of any size might face We are committed to support our clients 100 at every step of the software development process information systems operation and maintenance throughout the entire solution lifecycle Our platform is ready to tackle all challenges including IT recruitment software development digital marketing finance and even consulting advice on a number of different digital topics
Specialization
Software Development with all possible languages and frameworks (Frontend Backend Fullstack Software Maintenance Software Testing) Mobile Development IoT Development Cloud Computing Testing Consulting
Clients (past and present)
YBand Coravin MISSGUIDED Sensee Larvol Madecom Ama Optics Inc Isabellenhuumltte Lengow Likeabirdio Suprsale BBBSNYC BONOBUZZ BitGym Sharalike OtoSense Inc PAP Real Estate Easyflyer Partnaire NewStore Fred de la Compta SITA Aktan Ocea Smart Building Kalios JobAroundMe Socrative Les Parqueteurs de France Stokkly PickmeCab Mixcommerce Anevia 1-2-3tv Soluti Rue de la Paye Voyage Priveacute UniCredit Business Solutions HMY BRD
Delivery languages
English German Romanian French
18 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Inhalt
IT- und Technologiedienstleister - Profile
Andere IT- und Technologiedienstleister
Geschaumlftsprozessdienstleister - Profile
Andere Geschaumlftsprozessdienstleister
Relevante Verbaumlnde Cluster und Medien
6
21
22
27
28
3Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Disclaimer
Wir empfehlen die Unternehmen in diesem
Katalog fuumlr die Einbeziehung in den Auswahl-
prozess bei Sourcingprojekten uumlbernehmen
aber keinerlei Verantwortung fuumlr deren
Arbeit oder andere Aspekte die aus einer
Zusammenarbeit resultieren
4 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Supporting Partner
Dieser Katalog ist eine Non-Profit Initiative des Deutschen Outsourcing Verbandes eV Wir bedanken
uns bei allen Beteiligten sowie insbesondere auch bei den Unternehmen Eskom and J-Labs fuumlr deren
freundliche erweiterte Unterstuumltzung
Als komplett unabhaumlngiger Verband unterstuumltzen wir insbesondere auch Anwender bei Sourcing-
vorhaben Von der Vorauswahl fuumlr eine lsquoLonglistrsquo uumlber weitergehende Unternehmensinformationen und
Referenz-Checks bis hin zu Mediation bei Meetings zwischen Anwender und Providerunternehmen
bieten wir weiterfuumlhrende unabhaumlngige Unterstuumltzung gerade waumlhrend des Auswahlprozesses
Sprechen Sie uns an
Sollten Sie Fragen zu den hier gelisteten Unternehmen und Verbaumlnden haben kontaktieren Sie uns
bitte via officeoutsourcing-verbandorg
Unabhaumlngige Unterstuumltzung
Einzige nicht-kommerzielle internationale Business-Konferenz zum deutschen und
europaumlischen Markt fuumlr IT- und Geschaumlfts-prozessdienstleistungen sowie Shared Services
organisiert vom unabhaumlngigen Deutschen Outsourcing Verband und dem
Outsourcing Journal
April 2019 Berlin
Unverbindliche Reservierung von kostenlosen Anwendertickets (nur Anwender und SSC Vertreter in DACH)
via eventoutsourcing-verbandorg
VIOUTSOURCING UND
SHARED SERVICE DEUTSCHLAND
FORUM2019
Anzeige
6
IT DIENSTLEISTER
Accesa
BTech
Edvantis
ELEKS
ERNI
ESKOM
Future Processing
Interventure
J-Labs
Pentalog
Stefanini
Volo
Andere IT-Dienstleister
7
8
9
10
11
12
14
15
16
18
19
20
21
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
(alphabetisch)
Accesa envisions a world where technology lies at the core of every business and wersquove made it our mission to accelerate the digital transformation of businesses through an agile and an innovative approach based on long-term partnerships
Partnering with our clients we act as a full IT services provider system integrator and agile development company along the entire delivery process lifecycle Design - Build - Operate This way we enable our clients to create new digital products accelerate release cycles orchestrate systems scale internal capabilities while driving performance for applications platforms and infrastructure
Accesa
Walter-Gropius-Straszlige 17
80807 Munich Germany
wwwaccesaeu
Specialization
Digital Exploration amp Innovation Intelligent Process Automation Operations and Support Scientific and Analytical Instruments Agile Product Development Digital Commerce Industrial IoT Office 365 migration SAP
Contact
Dr Clemens SchaumlffnerE clemensschaeffneraccesade
T +49 172 1436858L DE EN
Quick facts
Founded 2004Employees 600+
Offices 4Memberships EHI Retail Institute Member Deutscher Outsourcing
Verband
Selected clients (past and present)
Kruumlss Media Markt Saturn Retail Group CYCL Osram CBR Fashion Group and other
Delivery languages
German English
7Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Our company provides complex and client-based solutions in the field of various SAP technologies Our main specialty is technical consulting but we also deliver competent functional support We offer numerous IT services in the field of ABAP programming SAP consulting and SAP UI5Fiori development
BTech Sp z o o
ul Legnicka 57D lok BA 54-203
Wrocław Poland
wwwbtechpl
Specialization
ABAP and ABAP OO (Object Oriented) programming Dynamic programming with Web Dynpro SAP FioriSAP UI5 programming SAP XIPIPOPRO SAP Workflow Functional consulting in FI MM SD PP modules SAP Hybris SAP HANA Implementation of reports Development of SAP Script forms and Smartforms Dialog programs design and implementation BAPI (Business Application Programming Interface) RFC (Remote Function Call) User-exit and BADI (Business Add-Ins) EDI (Electronic Data Interchange) IDOC (Intermediate Document) Project management
Contact
Wojciech BogdańskiE biurobtechplT +48 71 734 50 00L PL EN DE
Quick facts
Founded 2007Employees 35Offices 1Memberships Deutscher Outsourcing Verband Pro Progressio IT Corner Koło Naukowe SAPer
Clients (past and present)
ArcelorMittal Poland Atos IBM Poland BPX Toya J W Construction PKN Orlen Orange Poland Lot Scott Volvo Novartis OTC Knoll Abbott Laboratories Getzner
Delivery languages
Polish English German
8 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Edvantis GmbH
Europa-Center
Tauentzienstr 9-12
10789 Berlin Germany
wwwedvantiscom
Contact
Roger SturmE sturmedvantiscom
T +49 30 25493-196L DE EN
Quick facts
Founded 2000Employees 250+
Offices 4Memberships Deutscher
Outsourcing Verband
Edvantis Software is an award-winning provider of IT consulting and development services in Europe and the US With its 250+ IT professionals located in delivery centers in Poland and Ukraine and its headquarters in Berlin Edvantis enables its clients to achieve competitive advantages through high-tech solutions delivered in time in budget and in quality
Edvantis delves deeply into its clientsrsquo requirements and business focus and commits itself to deliver the best possible value to projects of all types and sizes applying a number of specialized technology enablers and service lines Edvantis strives to become a long-term partner of its clients as a natural outgrowth of its commitment to service quality and high professional standards
Specialization
Cloud amp Web Technologies Mobile Apps with UIUX Collaboration Platforms Big Data amp Analytics Connected Systems Internet of Things
Clients (past and present)
Edvantis has successfully provided services to over 100 international and German clients including SAP Smiths Detection BigCommerce and RR Donneley
Delivery languages
English German
9Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ELEKS
7 Naukova St Building G Lviv
79060 Ukraine
wwwelekscom
Contact
Taras TovstyakE TarasTovstyakelekscom T +38 067 2244224 L EN
Quick facts
Founded 1991Employees 1200+Offices 9Memberships Deutscher Outsourcing Verband Microsoft GoldSilver Certified Partner Intel Premier Elite Partner IBM Registered Business Partner American Chamber of Commerce in Ukraine European Business Association
ELEKS is one of a Top 100 Global Outsourcing companies that helps clients transform their businesses digitally providing expert software engineering and consultancy services We deliver high tech innovations to Fortune 500 companies big enterprises and technology challengers improving the ways they work and boosting the value they create for the modern world
As your technology partner we will go beyond conventional outsourcing We promote innovation as a catalyst for your growth and efficiency Engage our cross-functional teams of experts to design build and deliver excellent software products on-time and within budget We offer our clients a flexibility to go along with the cooperation model that best meets their goals resources and timeline
Specialization
Software Engineering RampD and Innovation Technology Consulting Quality Assurance Data Science Product Design IoTMobility Digital Transformation
Clients (past and present)
We deliver software solutions globally to companies across multiple industries Some of our clients are Aramex Eagle Investment System (subsidiary of BNY Mellon) TAIT Autodesk Xceedium Commonwealth Financial Network MINT Software Systems States of Jersey and Fleming AOD
Delivery languages
English German
10 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
At ERNI we believe in the impact of Swiss Software Engineering to create customers value Therefore we are building a global platform based on a Swiss mindset and adapted to the needs of local customers Our clients profit from method-based consulting services partnership-oriented technology and cost-conscious delivery services Since the foundation in Switzerland in 1994 sharing know-how to establish collective skills and focusing on economically sound engineering solutions played a key role and are the basis for successful software projects Today the ERNI Group has more than 700 employees in 7 countries and continues to grow
ERNI (Deutschland)
GmbH
Bettinastrasse 30 60325
FrankfurtMain Germany
wwwbetteraskerni
Specialization
Consulting Innovation Digital Business Transformation Agile Transformation amp DevOps Business Consulting Software Development Excellence UX amp UITechnology Digital Workplace Machine Learning amp Automation Enterprise Applications Augmented amp Virtual Reality Mobile Applications Cloud Testing amp Quality BlockchainDelivery Managed Services Development partnerships Turn-Key Solutions PMO-as-a-Service
Contact
Olaf von der AheE olafvonderaheernich
T +49(0)170 564 67 26L DE EN
Quick facts
Founded 1994Employees 700
Offices 12Memberships VDMA Microsoft
Gold Partner
Industry specialization
Medical Technology Manufacturing Banking amp Insurance Government Professional Services Transportation amp Logistics
Delivery languages
German English
11Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ESKOM IT Sp z oo
Pulawska 543 02-844 Warsaw
Poland
wwweskomeu
Contact
Sebastian NiklewiczE sebastianniklewiczeskomeuT +48 22 100 55 84L EN PL
Quick facts
Founded 2003Employees 60+Offices 3Memberships Deutscher Outsourcing Verband Hewlett Packard Enterprise Platinum Partner Microsoft Gold Datacenter VMware Solution Provider Premier Red Hat Premier IBM Business Partner Veeam Silver Intel Gold Cloud28+ Pro Progressio and more
ESKOM has been providing IT services and infrastructure for many clients in Poland Great Britain and other countries for over 15 years We have extensive experience in working with a corporate clients but also with companies from the SME sector Our biggest advantage is a team of qualified engineers and consultants working 24 hours 7 days per week Our professionalism has been valued by Hewlett Packard Enterprise giving us the highest status - HPE Platinum Partner and by Red Hat with a Premier Business Partner status Beyond them we also have many other certifications and partnerships
Specialization
IT infrastructure architecture designing delivering implementation maintenance audits IT Operations (Server environment Networks Databases Monitoring 247365 Cloud Services HelpDeskServiceDesk Workstation and user environment) IT Security (Systems Security Information Security Audits Applications development and maintenance)
Clients (past and present)
Center for Informatics Technology (COI) by the Ministry of Digital Affairs Polish Oil and Gas Company (PGNiG) Office of Competition and Consumer Protection (UOKiK) Polish Airports Cinema City Group (9 countries in Europe and Israel) National Economy Bank (Bank Gospodarstwa Krajowego BGK) Fresh World International Polish-Japanese Academy of Computer Technology in Warsaw Unilink Cash Nordea Poland Willson amp Brown PZM Autotur Star-Type Sport Lim Comp (STS) PlusBank
Delivery languages
English Polish German
12 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Future Processing
ul Bojkowska 37A 44-100 Gliwice
Poland
wwwfuture-processingcom
Contact
Adam Mirowski (Business Development Manager DACH)E amirowskifuture-processingcomT +48 605 446 665L DE EN PL
Quick facts
Founded 2000Employees 900Offices 2Memberships Digitale Stadt Duumlsseldorf GSA - Global Sourcing Association BPCC - British Polish Chamber of Commerce ABSL - Association of Business Service Leaders in Poland
We are an IT partner specializing in solving business problems through technology by delivering complex solutions at every stage of the software production process from needs analysis and solution design through development to product maintenance We work on a number of innovative projects involving Machine Learning in Smart City medicine industry and space We also have our own products including SmartFlow ndash an intelligent waterworks monitoring system and INTRA ndash a modern Intranet platform We are a Microsoft partner and an ISO 270012013-certified software developer who has won many awards including the Global Sourcing Associationrsquos Outsourcing Service Provider of the Year (2016)
Specialization
Microsoft (NET C AZURE SHAREPOINT DYNAMICS CRM) JAVA PHP C++ Nodejs and others
Clients (past and present)
4Finance Actificent Allocate Software Altiweb AS Barlow Interiors Bridge Project Cambridge Computed Imaging Ltd CM2000 etisoft Euromoney Institutional Investor PLC FareShare Freedom from Torture Isite ista KMD Lenso Marston Holdings MPay Parkeon Plaut Pulsion Technology Screenmedia Smart Valor Solid Entreprenoslashr AS Steamship Mutual Steer Davies Gleave techsoup Tenneco The Linde Group Thomas Miller Time Care Trapeze Group UK Power Valeo Zest
Delivery languages
English German
14 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
InterVenture is a Swiss IT outsourcing company which specializes in the establishment of dedicated nearshore software development teams in Serbia ndash Europe`s striving IT hotspot
Our core competence is high-quality software development and our people are our most important asset Our success is based on our authentic engineering culture made of outstanding software developers true leadership and permanent knowledge development
InterVenture
Sihlquai 125 8005 Zuumlrich
Switzerland
wwwinterventureinfo
Specialization
Java Javascript net Scala Golang IOS Android QA automation DevOps Scrum PHP
Contact
Marko Djuric CEOE markodjuricinterventure
infoT +381 66 155 000
L EN DE F SRB
Quick facts
Founded 2010Employees 100
Offices 2Memberships Swiss Serbian
Chamber of Commerce Deutscher Outsourcing Verband
Clients (past and present)
Gogo R Franco Tamedia Ricardo Autoricardo Doodle Tutti Homegate Renovero Olmero Starticket Flaschenpost Gowago Escriba Butos Rocketmedia
Delivery languages
English
15Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
In 2008 we created a
company with a simple
idea bdquofor engineers
by engineersrdquo Today
we are proud to work
with 250 great people taking part in
software development projects for
well known global IT organizations
And we still believe in the same
values technological proficiency
and reliability
Jan Orzechowski
CEO and Co-Founder of j-labs
250 engineers
35 clients
3 locations
Software Development Center Managed ServicesAgile Software DevelopmentDedicated Development Teams
IT staff augmentationTeam leasingBody leasing
Competence centersMicroservices + CloudEnterprise Blockchain
wwwj-labscom
j-labs GmbH
Luise-Ullrich-Straszlige 20 80636
Muumlnchen
wwwj-labscom
Contact
Bartosz RybskiE bartoszrybskij-labscom
T +48 533 247 609 L DE EN PL
Quick facts
Founded 2008Employees 250
Offices 3Memberships Deutscher
Outsourcing Verband CyberForum Aspire
17
IT company providing advanced software development services in agile models
Managed ServicesSoftware development and maintenance Individually built competence centers Build-operate-transfer models
Agile Software DevelopmentSoftware development based on agile fixed price with j-labs full responsibility for delivering complete iterations
Dedicated Development TeamsSelf-containing development teams with j-labs technical leadership supported by Delivery Manager
Competence centersEnterprise Blockchain Microservices + Cloud
Specialization
Java JavaScript Net Enterprise Blockchain Microservices + Cloud
Clients (past and present)
HSBC Asseco PwC Comarch AliorBank BrownBrothersHarriman ABB Samsung Akamai Oracle Sabre CLX Nielsen Rocket Lawyer CircleK Zooplus and other
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Active community member
Pentalog Deutschland
GmbH
Unterortstraszlige 6-8
D-65760 Eschborn Germany
wwwpentalogcom
Contact
Katharina MensahDirector Business Development DACHE kmensahpentalogcomT +49 6196 56 101 90L EN DE F
Quick facts
Founded 1993Employees 1000Offices 12Memberships Deutscher Outsourcing Verband
Pentalogrsquos business model focuses on providing a full IT Services Platform that covers the entire scope of digital challenges a company of any size might face We are committed to support our clients 100 at every step of the software development process information systems operation and maintenance throughout the entire solution lifecycle Our platform is ready to tackle all challenges including IT recruitment software development digital marketing finance and even consulting advice on a number of different digital topics
Specialization
Software Development with all possible languages and frameworks (Frontend Backend Fullstack Software Maintenance Software Testing) Mobile Development IoT Development Cloud Computing Testing Consulting
Clients (past and present)
YBand Coravin MISSGUIDED Sensee Larvol Madecom Ama Optics Inc Isabellenhuumltte Lengow Likeabirdio Suprsale BBBSNYC BONOBUZZ BitGym Sharalike OtoSense Inc PAP Real Estate Easyflyer Partnaire NewStore Fred de la Compta SITA Aktan Ocea Smart Building Kalios JobAroundMe Socrative Les Parqueteurs de France Stokkly PickmeCab Mixcommerce Anevia 1-2-3tv Soluti Rue de la Paye Voyage Priveacute UniCredit Business Solutions HMY BRD
Delivery languages
English German Romanian French
18 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
4 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Supporting Partner
Dieser Katalog ist eine Non-Profit Initiative des Deutschen Outsourcing Verbandes eV Wir bedanken
uns bei allen Beteiligten sowie insbesondere auch bei den Unternehmen Eskom and J-Labs fuumlr deren
freundliche erweiterte Unterstuumltzung
Als komplett unabhaumlngiger Verband unterstuumltzen wir insbesondere auch Anwender bei Sourcing-
vorhaben Von der Vorauswahl fuumlr eine lsquoLonglistrsquo uumlber weitergehende Unternehmensinformationen und
Referenz-Checks bis hin zu Mediation bei Meetings zwischen Anwender und Providerunternehmen
bieten wir weiterfuumlhrende unabhaumlngige Unterstuumltzung gerade waumlhrend des Auswahlprozesses
Sprechen Sie uns an
Sollten Sie Fragen zu den hier gelisteten Unternehmen und Verbaumlnden haben kontaktieren Sie uns
bitte via officeoutsourcing-verbandorg
Unabhaumlngige Unterstuumltzung
Einzige nicht-kommerzielle internationale Business-Konferenz zum deutschen und
europaumlischen Markt fuumlr IT- und Geschaumlfts-prozessdienstleistungen sowie Shared Services
organisiert vom unabhaumlngigen Deutschen Outsourcing Verband und dem
Outsourcing Journal
April 2019 Berlin
Unverbindliche Reservierung von kostenlosen Anwendertickets (nur Anwender und SSC Vertreter in DACH)
via eventoutsourcing-verbandorg
VIOUTSOURCING UND
SHARED SERVICE DEUTSCHLAND
FORUM2019
Anzeige
6
IT DIENSTLEISTER
Accesa
BTech
Edvantis
ELEKS
ERNI
ESKOM
Future Processing
Interventure
J-Labs
Pentalog
Stefanini
Volo
Andere IT-Dienstleister
7
8
9
10
11
12
14
15
16
18
19
20
21
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
(alphabetisch)
Accesa envisions a world where technology lies at the core of every business and wersquove made it our mission to accelerate the digital transformation of businesses through an agile and an innovative approach based on long-term partnerships
Partnering with our clients we act as a full IT services provider system integrator and agile development company along the entire delivery process lifecycle Design - Build - Operate This way we enable our clients to create new digital products accelerate release cycles orchestrate systems scale internal capabilities while driving performance for applications platforms and infrastructure
Accesa
Walter-Gropius-Straszlige 17
80807 Munich Germany
wwwaccesaeu
Specialization
Digital Exploration amp Innovation Intelligent Process Automation Operations and Support Scientific and Analytical Instruments Agile Product Development Digital Commerce Industrial IoT Office 365 migration SAP
Contact
Dr Clemens SchaumlffnerE clemensschaeffneraccesade
T +49 172 1436858L DE EN
Quick facts
Founded 2004Employees 600+
Offices 4Memberships EHI Retail Institute Member Deutscher Outsourcing
Verband
Selected clients (past and present)
Kruumlss Media Markt Saturn Retail Group CYCL Osram CBR Fashion Group and other
Delivery languages
German English
7Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Our company provides complex and client-based solutions in the field of various SAP technologies Our main specialty is technical consulting but we also deliver competent functional support We offer numerous IT services in the field of ABAP programming SAP consulting and SAP UI5Fiori development
BTech Sp z o o
ul Legnicka 57D lok BA 54-203
Wrocław Poland
wwwbtechpl
Specialization
ABAP and ABAP OO (Object Oriented) programming Dynamic programming with Web Dynpro SAP FioriSAP UI5 programming SAP XIPIPOPRO SAP Workflow Functional consulting in FI MM SD PP modules SAP Hybris SAP HANA Implementation of reports Development of SAP Script forms and Smartforms Dialog programs design and implementation BAPI (Business Application Programming Interface) RFC (Remote Function Call) User-exit and BADI (Business Add-Ins) EDI (Electronic Data Interchange) IDOC (Intermediate Document) Project management
Contact
Wojciech BogdańskiE biurobtechplT +48 71 734 50 00L PL EN DE
Quick facts
Founded 2007Employees 35Offices 1Memberships Deutscher Outsourcing Verband Pro Progressio IT Corner Koło Naukowe SAPer
Clients (past and present)
ArcelorMittal Poland Atos IBM Poland BPX Toya J W Construction PKN Orlen Orange Poland Lot Scott Volvo Novartis OTC Knoll Abbott Laboratories Getzner
Delivery languages
Polish English German
8 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Edvantis GmbH
Europa-Center
Tauentzienstr 9-12
10789 Berlin Germany
wwwedvantiscom
Contact
Roger SturmE sturmedvantiscom
T +49 30 25493-196L DE EN
Quick facts
Founded 2000Employees 250+
Offices 4Memberships Deutscher
Outsourcing Verband
Edvantis Software is an award-winning provider of IT consulting and development services in Europe and the US With its 250+ IT professionals located in delivery centers in Poland and Ukraine and its headquarters in Berlin Edvantis enables its clients to achieve competitive advantages through high-tech solutions delivered in time in budget and in quality
Edvantis delves deeply into its clientsrsquo requirements and business focus and commits itself to deliver the best possible value to projects of all types and sizes applying a number of specialized technology enablers and service lines Edvantis strives to become a long-term partner of its clients as a natural outgrowth of its commitment to service quality and high professional standards
Specialization
Cloud amp Web Technologies Mobile Apps with UIUX Collaboration Platforms Big Data amp Analytics Connected Systems Internet of Things
Clients (past and present)
Edvantis has successfully provided services to over 100 international and German clients including SAP Smiths Detection BigCommerce and RR Donneley
Delivery languages
English German
9Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ELEKS
7 Naukova St Building G Lviv
79060 Ukraine
wwwelekscom
Contact
Taras TovstyakE TarasTovstyakelekscom T +38 067 2244224 L EN
Quick facts
Founded 1991Employees 1200+Offices 9Memberships Deutscher Outsourcing Verband Microsoft GoldSilver Certified Partner Intel Premier Elite Partner IBM Registered Business Partner American Chamber of Commerce in Ukraine European Business Association
ELEKS is one of a Top 100 Global Outsourcing companies that helps clients transform their businesses digitally providing expert software engineering and consultancy services We deliver high tech innovations to Fortune 500 companies big enterprises and technology challengers improving the ways they work and boosting the value they create for the modern world
As your technology partner we will go beyond conventional outsourcing We promote innovation as a catalyst for your growth and efficiency Engage our cross-functional teams of experts to design build and deliver excellent software products on-time and within budget We offer our clients a flexibility to go along with the cooperation model that best meets their goals resources and timeline
Specialization
Software Engineering RampD and Innovation Technology Consulting Quality Assurance Data Science Product Design IoTMobility Digital Transformation
Clients (past and present)
We deliver software solutions globally to companies across multiple industries Some of our clients are Aramex Eagle Investment System (subsidiary of BNY Mellon) TAIT Autodesk Xceedium Commonwealth Financial Network MINT Software Systems States of Jersey and Fleming AOD
Delivery languages
English German
10 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
At ERNI we believe in the impact of Swiss Software Engineering to create customers value Therefore we are building a global platform based on a Swiss mindset and adapted to the needs of local customers Our clients profit from method-based consulting services partnership-oriented technology and cost-conscious delivery services Since the foundation in Switzerland in 1994 sharing know-how to establish collective skills and focusing on economically sound engineering solutions played a key role and are the basis for successful software projects Today the ERNI Group has more than 700 employees in 7 countries and continues to grow
ERNI (Deutschland)
GmbH
Bettinastrasse 30 60325
FrankfurtMain Germany
wwwbetteraskerni
Specialization
Consulting Innovation Digital Business Transformation Agile Transformation amp DevOps Business Consulting Software Development Excellence UX amp UITechnology Digital Workplace Machine Learning amp Automation Enterprise Applications Augmented amp Virtual Reality Mobile Applications Cloud Testing amp Quality BlockchainDelivery Managed Services Development partnerships Turn-Key Solutions PMO-as-a-Service
Contact
Olaf von der AheE olafvonderaheernich
T +49(0)170 564 67 26L DE EN
Quick facts
Founded 1994Employees 700
Offices 12Memberships VDMA Microsoft
Gold Partner
Industry specialization
Medical Technology Manufacturing Banking amp Insurance Government Professional Services Transportation amp Logistics
Delivery languages
German English
11Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ESKOM IT Sp z oo
Pulawska 543 02-844 Warsaw
Poland
wwweskomeu
Contact
Sebastian NiklewiczE sebastianniklewiczeskomeuT +48 22 100 55 84L EN PL
Quick facts
Founded 2003Employees 60+Offices 3Memberships Deutscher Outsourcing Verband Hewlett Packard Enterprise Platinum Partner Microsoft Gold Datacenter VMware Solution Provider Premier Red Hat Premier IBM Business Partner Veeam Silver Intel Gold Cloud28+ Pro Progressio and more
ESKOM has been providing IT services and infrastructure for many clients in Poland Great Britain and other countries for over 15 years We have extensive experience in working with a corporate clients but also with companies from the SME sector Our biggest advantage is a team of qualified engineers and consultants working 24 hours 7 days per week Our professionalism has been valued by Hewlett Packard Enterprise giving us the highest status - HPE Platinum Partner and by Red Hat with a Premier Business Partner status Beyond them we also have many other certifications and partnerships
Specialization
IT infrastructure architecture designing delivering implementation maintenance audits IT Operations (Server environment Networks Databases Monitoring 247365 Cloud Services HelpDeskServiceDesk Workstation and user environment) IT Security (Systems Security Information Security Audits Applications development and maintenance)
Clients (past and present)
Center for Informatics Technology (COI) by the Ministry of Digital Affairs Polish Oil and Gas Company (PGNiG) Office of Competition and Consumer Protection (UOKiK) Polish Airports Cinema City Group (9 countries in Europe and Israel) National Economy Bank (Bank Gospodarstwa Krajowego BGK) Fresh World International Polish-Japanese Academy of Computer Technology in Warsaw Unilink Cash Nordea Poland Willson amp Brown PZM Autotur Star-Type Sport Lim Comp (STS) PlusBank
Delivery languages
English Polish German
12 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Future Processing
ul Bojkowska 37A 44-100 Gliwice
Poland
wwwfuture-processingcom
Contact
Adam Mirowski (Business Development Manager DACH)E amirowskifuture-processingcomT +48 605 446 665L DE EN PL
Quick facts
Founded 2000Employees 900Offices 2Memberships Digitale Stadt Duumlsseldorf GSA - Global Sourcing Association BPCC - British Polish Chamber of Commerce ABSL - Association of Business Service Leaders in Poland
We are an IT partner specializing in solving business problems through technology by delivering complex solutions at every stage of the software production process from needs analysis and solution design through development to product maintenance We work on a number of innovative projects involving Machine Learning in Smart City medicine industry and space We also have our own products including SmartFlow ndash an intelligent waterworks monitoring system and INTRA ndash a modern Intranet platform We are a Microsoft partner and an ISO 270012013-certified software developer who has won many awards including the Global Sourcing Associationrsquos Outsourcing Service Provider of the Year (2016)
Specialization
Microsoft (NET C AZURE SHAREPOINT DYNAMICS CRM) JAVA PHP C++ Nodejs and others
Clients (past and present)
4Finance Actificent Allocate Software Altiweb AS Barlow Interiors Bridge Project Cambridge Computed Imaging Ltd CM2000 etisoft Euromoney Institutional Investor PLC FareShare Freedom from Torture Isite ista KMD Lenso Marston Holdings MPay Parkeon Plaut Pulsion Technology Screenmedia Smart Valor Solid Entreprenoslashr AS Steamship Mutual Steer Davies Gleave techsoup Tenneco The Linde Group Thomas Miller Time Care Trapeze Group UK Power Valeo Zest
Delivery languages
English German
14 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
InterVenture is a Swiss IT outsourcing company which specializes in the establishment of dedicated nearshore software development teams in Serbia ndash Europe`s striving IT hotspot
Our core competence is high-quality software development and our people are our most important asset Our success is based on our authentic engineering culture made of outstanding software developers true leadership and permanent knowledge development
InterVenture
Sihlquai 125 8005 Zuumlrich
Switzerland
wwwinterventureinfo
Specialization
Java Javascript net Scala Golang IOS Android QA automation DevOps Scrum PHP
Contact
Marko Djuric CEOE markodjuricinterventure
infoT +381 66 155 000
L EN DE F SRB
Quick facts
Founded 2010Employees 100
Offices 2Memberships Swiss Serbian
Chamber of Commerce Deutscher Outsourcing Verband
Clients (past and present)
Gogo R Franco Tamedia Ricardo Autoricardo Doodle Tutti Homegate Renovero Olmero Starticket Flaschenpost Gowago Escriba Butos Rocketmedia
Delivery languages
English
15Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
In 2008 we created a
company with a simple
idea bdquofor engineers
by engineersrdquo Today
we are proud to work
with 250 great people taking part in
software development projects for
well known global IT organizations
And we still believe in the same
values technological proficiency
and reliability
Jan Orzechowski
CEO and Co-Founder of j-labs
250 engineers
35 clients
3 locations
Software Development Center Managed ServicesAgile Software DevelopmentDedicated Development Teams
IT staff augmentationTeam leasingBody leasing
Competence centersMicroservices + CloudEnterprise Blockchain
wwwj-labscom
j-labs GmbH
Luise-Ullrich-Straszlige 20 80636
Muumlnchen
wwwj-labscom
Contact
Bartosz RybskiE bartoszrybskij-labscom
T +48 533 247 609 L DE EN PL
Quick facts
Founded 2008Employees 250
Offices 3Memberships Deutscher
Outsourcing Verband CyberForum Aspire
17
IT company providing advanced software development services in agile models
Managed ServicesSoftware development and maintenance Individually built competence centers Build-operate-transfer models
Agile Software DevelopmentSoftware development based on agile fixed price with j-labs full responsibility for delivering complete iterations
Dedicated Development TeamsSelf-containing development teams with j-labs technical leadership supported by Delivery Manager
Competence centersEnterprise Blockchain Microservices + Cloud
Specialization
Java JavaScript Net Enterprise Blockchain Microservices + Cloud
Clients (past and present)
HSBC Asseco PwC Comarch AliorBank BrownBrothersHarriman ABB Samsung Akamai Oracle Sabre CLX Nielsen Rocket Lawyer CircleK Zooplus and other
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Active community member
Pentalog Deutschland
GmbH
Unterortstraszlige 6-8
D-65760 Eschborn Germany
wwwpentalogcom
Contact
Katharina MensahDirector Business Development DACHE kmensahpentalogcomT +49 6196 56 101 90L EN DE F
Quick facts
Founded 1993Employees 1000Offices 12Memberships Deutscher Outsourcing Verband
Pentalogrsquos business model focuses on providing a full IT Services Platform that covers the entire scope of digital challenges a company of any size might face We are committed to support our clients 100 at every step of the software development process information systems operation and maintenance throughout the entire solution lifecycle Our platform is ready to tackle all challenges including IT recruitment software development digital marketing finance and even consulting advice on a number of different digital topics
Specialization
Software Development with all possible languages and frameworks (Frontend Backend Fullstack Software Maintenance Software Testing) Mobile Development IoT Development Cloud Computing Testing Consulting
Clients (past and present)
YBand Coravin MISSGUIDED Sensee Larvol Madecom Ama Optics Inc Isabellenhuumltte Lengow Likeabirdio Suprsale BBBSNYC BONOBUZZ BitGym Sharalike OtoSense Inc PAP Real Estate Easyflyer Partnaire NewStore Fred de la Compta SITA Aktan Ocea Smart Building Kalios JobAroundMe Socrative Les Parqueteurs de France Stokkly PickmeCab Mixcommerce Anevia 1-2-3tv Soluti Rue de la Paye Voyage Priveacute UniCredit Business Solutions HMY BRD
Delivery languages
English German Romanian French
18 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Einzige nicht-kommerzielle internationale Business-Konferenz zum deutschen und
europaumlischen Markt fuumlr IT- und Geschaumlfts-prozessdienstleistungen sowie Shared Services
organisiert vom unabhaumlngigen Deutschen Outsourcing Verband und dem
Outsourcing Journal
April 2019 Berlin
Unverbindliche Reservierung von kostenlosen Anwendertickets (nur Anwender und SSC Vertreter in DACH)
via eventoutsourcing-verbandorg
VIOUTSOURCING UND
SHARED SERVICE DEUTSCHLAND
FORUM2019
Anzeige
6
IT DIENSTLEISTER
Accesa
BTech
Edvantis
ELEKS
ERNI
ESKOM
Future Processing
Interventure
J-Labs
Pentalog
Stefanini
Volo
Andere IT-Dienstleister
7
8
9
10
11
12
14
15
16
18
19
20
21
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
(alphabetisch)
Accesa envisions a world where technology lies at the core of every business and wersquove made it our mission to accelerate the digital transformation of businesses through an agile and an innovative approach based on long-term partnerships
Partnering with our clients we act as a full IT services provider system integrator and agile development company along the entire delivery process lifecycle Design - Build - Operate This way we enable our clients to create new digital products accelerate release cycles orchestrate systems scale internal capabilities while driving performance for applications platforms and infrastructure
Accesa
Walter-Gropius-Straszlige 17
80807 Munich Germany
wwwaccesaeu
Specialization
Digital Exploration amp Innovation Intelligent Process Automation Operations and Support Scientific and Analytical Instruments Agile Product Development Digital Commerce Industrial IoT Office 365 migration SAP
Contact
Dr Clemens SchaumlffnerE clemensschaeffneraccesade
T +49 172 1436858L DE EN
Quick facts
Founded 2004Employees 600+
Offices 4Memberships EHI Retail Institute Member Deutscher Outsourcing
Verband
Selected clients (past and present)
Kruumlss Media Markt Saturn Retail Group CYCL Osram CBR Fashion Group and other
Delivery languages
German English
7Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Our company provides complex and client-based solutions in the field of various SAP technologies Our main specialty is technical consulting but we also deliver competent functional support We offer numerous IT services in the field of ABAP programming SAP consulting and SAP UI5Fiori development
BTech Sp z o o
ul Legnicka 57D lok BA 54-203
Wrocław Poland
wwwbtechpl
Specialization
ABAP and ABAP OO (Object Oriented) programming Dynamic programming with Web Dynpro SAP FioriSAP UI5 programming SAP XIPIPOPRO SAP Workflow Functional consulting in FI MM SD PP modules SAP Hybris SAP HANA Implementation of reports Development of SAP Script forms and Smartforms Dialog programs design and implementation BAPI (Business Application Programming Interface) RFC (Remote Function Call) User-exit and BADI (Business Add-Ins) EDI (Electronic Data Interchange) IDOC (Intermediate Document) Project management
Contact
Wojciech BogdańskiE biurobtechplT +48 71 734 50 00L PL EN DE
Quick facts
Founded 2007Employees 35Offices 1Memberships Deutscher Outsourcing Verband Pro Progressio IT Corner Koło Naukowe SAPer
Clients (past and present)
ArcelorMittal Poland Atos IBM Poland BPX Toya J W Construction PKN Orlen Orange Poland Lot Scott Volvo Novartis OTC Knoll Abbott Laboratories Getzner
Delivery languages
Polish English German
8 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Edvantis GmbH
Europa-Center
Tauentzienstr 9-12
10789 Berlin Germany
wwwedvantiscom
Contact
Roger SturmE sturmedvantiscom
T +49 30 25493-196L DE EN
Quick facts
Founded 2000Employees 250+
Offices 4Memberships Deutscher
Outsourcing Verband
Edvantis Software is an award-winning provider of IT consulting and development services in Europe and the US With its 250+ IT professionals located in delivery centers in Poland and Ukraine and its headquarters in Berlin Edvantis enables its clients to achieve competitive advantages through high-tech solutions delivered in time in budget and in quality
Edvantis delves deeply into its clientsrsquo requirements and business focus and commits itself to deliver the best possible value to projects of all types and sizes applying a number of specialized technology enablers and service lines Edvantis strives to become a long-term partner of its clients as a natural outgrowth of its commitment to service quality and high professional standards
Specialization
Cloud amp Web Technologies Mobile Apps with UIUX Collaboration Platforms Big Data amp Analytics Connected Systems Internet of Things
Clients (past and present)
Edvantis has successfully provided services to over 100 international and German clients including SAP Smiths Detection BigCommerce and RR Donneley
Delivery languages
English German
9Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ELEKS
7 Naukova St Building G Lviv
79060 Ukraine
wwwelekscom
Contact
Taras TovstyakE TarasTovstyakelekscom T +38 067 2244224 L EN
Quick facts
Founded 1991Employees 1200+Offices 9Memberships Deutscher Outsourcing Verband Microsoft GoldSilver Certified Partner Intel Premier Elite Partner IBM Registered Business Partner American Chamber of Commerce in Ukraine European Business Association
ELEKS is one of a Top 100 Global Outsourcing companies that helps clients transform their businesses digitally providing expert software engineering and consultancy services We deliver high tech innovations to Fortune 500 companies big enterprises and technology challengers improving the ways they work and boosting the value they create for the modern world
As your technology partner we will go beyond conventional outsourcing We promote innovation as a catalyst for your growth and efficiency Engage our cross-functional teams of experts to design build and deliver excellent software products on-time and within budget We offer our clients a flexibility to go along with the cooperation model that best meets their goals resources and timeline
Specialization
Software Engineering RampD and Innovation Technology Consulting Quality Assurance Data Science Product Design IoTMobility Digital Transformation
Clients (past and present)
We deliver software solutions globally to companies across multiple industries Some of our clients are Aramex Eagle Investment System (subsidiary of BNY Mellon) TAIT Autodesk Xceedium Commonwealth Financial Network MINT Software Systems States of Jersey and Fleming AOD
Delivery languages
English German
10 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
At ERNI we believe in the impact of Swiss Software Engineering to create customers value Therefore we are building a global platform based on a Swiss mindset and adapted to the needs of local customers Our clients profit from method-based consulting services partnership-oriented technology and cost-conscious delivery services Since the foundation in Switzerland in 1994 sharing know-how to establish collective skills and focusing on economically sound engineering solutions played a key role and are the basis for successful software projects Today the ERNI Group has more than 700 employees in 7 countries and continues to grow
ERNI (Deutschland)
GmbH
Bettinastrasse 30 60325
FrankfurtMain Germany
wwwbetteraskerni
Specialization
Consulting Innovation Digital Business Transformation Agile Transformation amp DevOps Business Consulting Software Development Excellence UX amp UITechnology Digital Workplace Machine Learning amp Automation Enterprise Applications Augmented amp Virtual Reality Mobile Applications Cloud Testing amp Quality BlockchainDelivery Managed Services Development partnerships Turn-Key Solutions PMO-as-a-Service
Contact
Olaf von der AheE olafvonderaheernich
T +49(0)170 564 67 26L DE EN
Quick facts
Founded 1994Employees 700
Offices 12Memberships VDMA Microsoft
Gold Partner
Industry specialization
Medical Technology Manufacturing Banking amp Insurance Government Professional Services Transportation amp Logistics
Delivery languages
German English
11Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ESKOM IT Sp z oo
Pulawska 543 02-844 Warsaw
Poland
wwweskomeu
Contact
Sebastian NiklewiczE sebastianniklewiczeskomeuT +48 22 100 55 84L EN PL
Quick facts
Founded 2003Employees 60+Offices 3Memberships Deutscher Outsourcing Verband Hewlett Packard Enterprise Platinum Partner Microsoft Gold Datacenter VMware Solution Provider Premier Red Hat Premier IBM Business Partner Veeam Silver Intel Gold Cloud28+ Pro Progressio and more
ESKOM has been providing IT services and infrastructure for many clients in Poland Great Britain and other countries for over 15 years We have extensive experience in working with a corporate clients but also with companies from the SME sector Our biggest advantage is a team of qualified engineers and consultants working 24 hours 7 days per week Our professionalism has been valued by Hewlett Packard Enterprise giving us the highest status - HPE Platinum Partner and by Red Hat with a Premier Business Partner status Beyond them we also have many other certifications and partnerships
Specialization
IT infrastructure architecture designing delivering implementation maintenance audits IT Operations (Server environment Networks Databases Monitoring 247365 Cloud Services HelpDeskServiceDesk Workstation and user environment) IT Security (Systems Security Information Security Audits Applications development and maintenance)
Clients (past and present)
Center for Informatics Technology (COI) by the Ministry of Digital Affairs Polish Oil and Gas Company (PGNiG) Office of Competition and Consumer Protection (UOKiK) Polish Airports Cinema City Group (9 countries in Europe and Israel) National Economy Bank (Bank Gospodarstwa Krajowego BGK) Fresh World International Polish-Japanese Academy of Computer Technology in Warsaw Unilink Cash Nordea Poland Willson amp Brown PZM Autotur Star-Type Sport Lim Comp (STS) PlusBank
Delivery languages
English Polish German
12 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Future Processing
ul Bojkowska 37A 44-100 Gliwice
Poland
wwwfuture-processingcom
Contact
Adam Mirowski (Business Development Manager DACH)E amirowskifuture-processingcomT +48 605 446 665L DE EN PL
Quick facts
Founded 2000Employees 900Offices 2Memberships Digitale Stadt Duumlsseldorf GSA - Global Sourcing Association BPCC - British Polish Chamber of Commerce ABSL - Association of Business Service Leaders in Poland
We are an IT partner specializing in solving business problems through technology by delivering complex solutions at every stage of the software production process from needs analysis and solution design through development to product maintenance We work on a number of innovative projects involving Machine Learning in Smart City medicine industry and space We also have our own products including SmartFlow ndash an intelligent waterworks monitoring system and INTRA ndash a modern Intranet platform We are a Microsoft partner and an ISO 270012013-certified software developer who has won many awards including the Global Sourcing Associationrsquos Outsourcing Service Provider of the Year (2016)
Specialization
Microsoft (NET C AZURE SHAREPOINT DYNAMICS CRM) JAVA PHP C++ Nodejs and others
Clients (past and present)
4Finance Actificent Allocate Software Altiweb AS Barlow Interiors Bridge Project Cambridge Computed Imaging Ltd CM2000 etisoft Euromoney Institutional Investor PLC FareShare Freedom from Torture Isite ista KMD Lenso Marston Holdings MPay Parkeon Plaut Pulsion Technology Screenmedia Smart Valor Solid Entreprenoslashr AS Steamship Mutual Steer Davies Gleave techsoup Tenneco The Linde Group Thomas Miller Time Care Trapeze Group UK Power Valeo Zest
Delivery languages
English German
14 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
InterVenture is a Swiss IT outsourcing company which specializes in the establishment of dedicated nearshore software development teams in Serbia ndash Europe`s striving IT hotspot
Our core competence is high-quality software development and our people are our most important asset Our success is based on our authentic engineering culture made of outstanding software developers true leadership and permanent knowledge development
InterVenture
Sihlquai 125 8005 Zuumlrich
Switzerland
wwwinterventureinfo
Specialization
Java Javascript net Scala Golang IOS Android QA automation DevOps Scrum PHP
Contact
Marko Djuric CEOE markodjuricinterventure
infoT +381 66 155 000
L EN DE F SRB
Quick facts
Founded 2010Employees 100
Offices 2Memberships Swiss Serbian
Chamber of Commerce Deutscher Outsourcing Verband
Clients (past and present)
Gogo R Franco Tamedia Ricardo Autoricardo Doodle Tutti Homegate Renovero Olmero Starticket Flaschenpost Gowago Escriba Butos Rocketmedia
Delivery languages
English
15Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
In 2008 we created a
company with a simple
idea bdquofor engineers
by engineersrdquo Today
we are proud to work
with 250 great people taking part in
software development projects for
well known global IT organizations
And we still believe in the same
values technological proficiency
and reliability
Jan Orzechowski
CEO and Co-Founder of j-labs
250 engineers
35 clients
3 locations
Software Development Center Managed ServicesAgile Software DevelopmentDedicated Development Teams
IT staff augmentationTeam leasingBody leasing
Competence centersMicroservices + CloudEnterprise Blockchain
wwwj-labscom
j-labs GmbH
Luise-Ullrich-Straszlige 20 80636
Muumlnchen
wwwj-labscom
Contact
Bartosz RybskiE bartoszrybskij-labscom
T +48 533 247 609 L DE EN PL
Quick facts
Founded 2008Employees 250
Offices 3Memberships Deutscher
Outsourcing Verband CyberForum Aspire
17
IT company providing advanced software development services in agile models
Managed ServicesSoftware development and maintenance Individually built competence centers Build-operate-transfer models
Agile Software DevelopmentSoftware development based on agile fixed price with j-labs full responsibility for delivering complete iterations
Dedicated Development TeamsSelf-containing development teams with j-labs technical leadership supported by Delivery Manager
Competence centersEnterprise Blockchain Microservices + Cloud
Specialization
Java JavaScript Net Enterprise Blockchain Microservices + Cloud
Clients (past and present)
HSBC Asseco PwC Comarch AliorBank BrownBrothersHarriman ABB Samsung Akamai Oracle Sabre CLX Nielsen Rocket Lawyer CircleK Zooplus and other
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Active community member
Pentalog Deutschland
GmbH
Unterortstraszlige 6-8
D-65760 Eschborn Germany
wwwpentalogcom
Contact
Katharina MensahDirector Business Development DACHE kmensahpentalogcomT +49 6196 56 101 90L EN DE F
Quick facts
Founded 1993Employees 1000Offices 12Memberships Deutscher Outsourcing Verband
Pentalogrsquos business model focuses on providing a full IT Services Platform that covers the entire scope of digital challenges a company of any size might face We are committed to support our clients 100 at every step of the software development process information systems operation and maintenance throughout the entire solution lifecycle Our platform is ready to tackle all challenges including IT recruitment software development digital marketing finance and even consulting advice on a number of different digital topics
Specialization
Software Development with all possible languages and frameworks (Frontend Backend Fullstack Software Maintenance Software Testing) Mobile Development IoT Development Cloud Computing Testing Consulting
Clients (past and present)
YBand Coravin MISSGUIDED Sensee Larvol Madecom Ama Optics Inc Isabellenhuumltte Lengow Likeabirdio Suprsale BBBSNYC BONOBUZZ BitGym Sharalike OtoSense Inc PAP Real Estate Easyflyer Partnaire NewStore Fred de la Compta SITA Aktan Ocea Smart Building Kalios JobAroundMe Socrative Les Parqueteurs de France Stokkly PickmeCab Mixcommerce Anevia 1-2-3tv Soluti Rue de la Paye Voyage Priveacute UniCredit Business Solutions HMY BRD
Delivery languages
English German Romanian French
18 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
6
IT DIENSTLEISTER
Accesa
BTech
Edvantis
ELEKS
ERNI
ESKOM
Future Processing
Interventure
J-Labs
Pentalog
Stefanini
Volo
Andere IT-Dienstleister
7
8
9
10
11
12
14
15
16
18
19
20
21
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
(alphabetisch)
Accesa envisions a world where technology lies at the core of every business and wersquove made it our mission to accelerate the digital transformation of businesses through an agile and an innovative approach based on long-term partnerships
Partnering with our clients we act as a full IT services provider system integrator and agile development company along the entire delivery process lifecycle Design - Build - Operate This way we enable our clients to create new digital products accelerate release cycles orchestrate systems scale internal capabilities while driving performance for applications platforms and infrastructure
Accesa
Walter-Gropius-Straszlige 17
80807 Munich Germany
wwwaccesaeu
Specialization
Digital Exploration amp Innovation Intelligent Process Automation Operations and Support Scientific and Analytical Instruments Agile Product Development Digital Commerce Industrial IoT Office 365 migration SAP
Contact
Dr Clemens SchaumlffnerE clemensschaeffneraccesade
T +49 172 1436858L DE EN
Quick facts
Founded 2004Employees 600+
Offices 4Memberships EHI Retail Institute Member Deutscher Outsourcing
Verband
Selected clients (past and present)
Kruumlss Media Markt Saturn Retail Group CYCL Osram CBR Fashion Group and other
Delivery languages
German English
7Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Our company provides complex and client-based solutions in the field of various SAP technologies Our main specialty is technical consulting but we also deliver competent functional support We offer numerous IT services in the field of ABAP programming SAP consulting and SAP UI5Fiori development
BTech Sp z o o
ul Legnicka 57D lok BA 54-203
Wrocław Poland
wwwbtechpl
Specialization
ABAP and ABAP OO (Object Oriented) programming Dynamic programming with Web Dynpro SAP FioriSAP UI5 programming SAP XIPIPOPRO SAP Workflow Functional consulting in FI MM SD PP modules SAP Hybris SAP HANA Implementation of reports Development of SAP Script forms and Smartforms Dialog programs design and implementation BAPI (Business Application Programming Interface) RFC (Remote Function Call) User-exit and BADI (Business Add-Ins) EDI (Electronic Data Interchange) IDOC (Intermediate Document) Project management
Contact
Wojciech BogdańskiE biurobtechplT +48 71 734 50 00L PL EN DE
Quick facts
Founded 2007Employees 35Offices 1Memberships Deutscher Outsourcing Verband Pro Progressio IT Corner Koło Naukowe SAPer
Clients (past and present)
ArcelorMittal Poland Atos IBM Poland BPX Toya J W Construction PKN Orlen Orange Poland Lot Scott Volvo Novartis OTC Knoll Abbott Laboratories Getzner
Delivery languages
Polish English German
8 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Edvantis GmbH
Europa-Center
Tauentzienstr 9-12
10789 Berlin Germany
wwwedvantiscom
Contact
Roger SturmE sturmedvantiscom
T +49 30 25493-196L DE EN
Quick facts
Founded 2000Employees 250+
Offices 4Memberships Deutscher
Outsourcing Verband
Edvantis Software is an award-winning provider of IT consulting and development services in Europe and the US With its 250+ IT professionals located in delivery centers in Poland and Ukraine and its headquarters in Berlin Edvantis enables its clients to achieve competitive advantages through high-tech solutions delivered in time in budget and in quality
Edvantis delves deeply into its clientsrsquo requirements and business focus and commits itself to deliver the best possible value to projects of all types and sizes applying a number of specialized technology enablers and service lines Edvantis strives to become a long-term partner of its clients as a natural outgrowth of its commitment to service quality and high professional standards
Specialization
Cloud amp Web Technologies Mobile Apps with UIUX Collaboration Platforms Big Data amp Analytics Connected Systems Internet of Things
Clients (past and present)
Edvantis has successfully provided services to over 100 international and German clients including SAP Smiths Detection BigCommerce and RR Donneley
Delivery languages
English German
9Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ELEKS
7 Naukova St Building G Lviv
79060 Ukraine
wwwelekscom
Contact
Taras TovstyakE TarasTovstyakelekscom T +38 067 2244224 L EN
Quick facts
Founded 1991Employees 1200+Offices 9Memberships Deutscher Outsourcing Verband Microsoft GoldSilver Certified Partner Intel Premier Elite Partner IBM Registered Business Partner American Chamber of Commerce in Ukraine European Business Association
ELEKS is one of a Top 100 Global Outsourcing companies that helps clients transform their businesses digitally providing expert software engineering and consultancy services We deliver high tech innovations to Fortune 500 companies big enterprises and technology challengers improving the ways they work and boosting the value they create for the modern world
As your technology partner we will go beyond conventional outsourcing We promote innovation as a catalyst for your growth and efficiency Engage our cross-functional teams of experts to design build and deliver excellent software products on-time and within budget We offer our clients a flexibility to go along with the cooperation model that best meets their goals resources and timeline
Specialization
Software Engineering RampD and Innovation Technology Consulting Quality Assurance Data Science Product Design IoTMobility Digital Transformation
Clients (past and present)
We deliver software solutions globally to companies across multiple industries Some of our clients are Aramex Eagle Investment System (subsidiary of BNY Mellon) TAIT Autodesk Xceedium Commonwealth Financial Network MINT Software Systems States of Jersey and Fleming AOD
Delivery languages
English German
10 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
At ERNI we believe in the impact of Swiss Software Engineering to create customers value Therefore we are building a global platform based on a Swiss mindset and adapted to the needs of local customers Our clients profit from method-based consulting services partnership-oriented technology and cost-conscious delivery services Since the foundation in Switzerland in 1994 sharing know-how to establish collective skills and focusing on economically sound engineering solutions played a key role and are the basis for successful software projects Today the ERNI Group has more than 700 employees in 7 countries and continues to grow
ERNI (Deutschland)
GmbH
Bettinastrasse 30 60325
FrankfurtMain Germany
wwwbetteraskerni
Specialization
Consulting Innovation Digital Business Transformation Agile Transformation amp DevOps Business Consulting Software Development Excellence UX amp UITechnology Digital Workplace Machine Learning amp Automation Enterprise Applications Augmented amp Virtual Reality Mobile Applications Cloud Testing amp Quality BlockchainDelivery Managed Services Development partnerships Turn-Key Solutions PMO-as-a-Service
Contact
Olaf von der AheE olafvonderaheernich
T +49(0)170 564 67 26L DE EN
Quick facts
Founded 1994Employees 700
Offices 12Memberships VDMA Microsoft
Gold Partner
Industry specialization
Medical Technology Manufacturing Banking amp Insurance Government Professional Services Transportation amp Logistics
Delivery languages
German English
11Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ESKOM IT Sp z oo
Pulawska 543 02-844 Warsaw
Poland
wwweskomeu
Contact
Sebastian NiklewiczE sebastianniklewiczeskomeuT +48 22 100 55 84L EN PL
Quick facts
Founded 2003Employees 60+Offices 3Memberships Deutscher Outsourcing Verband Hewlett Packard Enterprise Platinum Partner Microsoft Gold Datacenter VMware Solution Provider Premier Red Hat Premier IBM Business Partner Veeam Silver Intel Gold Cloud28+ Pro Progressio and more
ESKOM has been providing IT services and infrastructure for many clients in Poland Great Britain and other countries for over 15 years We have extensive experience in working with a corporate clients but also with companies from the SME sector Our biggest advantage is a team of qualified engineers and consultants working 24 hours 7 days per week Our professionalism has been valued by Hewlett Packard Enterprise giving us the highest status - HPE Platinum Partner and by Red Hat with a Premier Business Partner status Beyond them we also have many other certifications and partnerships
Specialization
IT infrastructure architecture designing delivering implementation maintenance audits IT Operations (Server environment Networks Databases Monitoring 247365 Cloud Services HelpDeskServiceDesk Workstation and user environment) IT Security (Systems Security Information Security Audits Applications development and maintenance)
Clients (past and present)
Center for Informatics Technology (COI) by the Ministry of Digital Affairs Polish Oil and Gas Company (PGNiG) Office of Competition and Consumer Protection (UOKiK) Polish Airports Cinema City Group (9 countries in Europe and Israel) National Economy Bank (Bank Gospodarstwa Krajowego BGK) Fresh World International Polish-Japanese Academy of Computer Technology in Warsaw Unilink Cash Nordea Poland Willson amp Brown PZM Autotur Star-Type Sport Lim Comp (STS) PlusBank
Delivery languages
English Polish German
12 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Future Processing
ul Bojkowska 37A 44-100 Gliwice
Poland
wwwfuture-processingcom
Contact
Adam Mirowski (Business Development Manager DACH)E amirowskifuture-processingcomT +48 605 446 665L DE EN PL
Quick facts
Founded 2000Employees 900Offices 2Memberships Digitale Stadt Duumlsseldorf GSA - Global Sourcing Association BPCC - British Polish Chamber of Commerce ABSL - Association of Business Service Leaders in Poland
We are an IT partner specializing in solving business problems through technology by delivering complex solutions at every stage of the software production process from needs analysis and solution design through development to product maintenance We work on a number of innovative projects involving Machine Learning in Smart City medicine industry and space We also have our own products including SmartFlow ndash an intelligent waterworks monitoring system and INTRA ndash a modern Intranet platform We are a Microsoft partner and an ISO 270012013-certified software developer who has won many awards including the Global Sourcing Associationrsquos Outsourcing Service Provider of the Year (2016)
Specialization
Microsoft (NET C AZURE SHAREPOINT DYNAMICS CRM) JAVA PHP C++ Nodejs and others
Clients (past and present)
4Finance Actificent Allocate Software Altiweb AS Barlow Interiors Bridge Project Cambridge Computed Imaging Ltd CM2000 etisoft Euromoney Institutional Investor PLC FareShare Freedom from Torture Isite ista KMD Lenso Marston Holdings MPay Parkeon Plaut Pulsion Technology Screenmedia Smart Valor Solid Entreprenoslashr AS Steamship Mutual Steer Davies Gleave techsoup Tenneco The Linde Group Thomas Miller Time Care Trapeze Group UK Power Valeo Zest
Delivery languages
English German
14 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
InterVenture is a Swiss IT outsourcing company which specializes in the establishment of dedicated nearshore software development teams in Serbia ndash Europe`s striving IT hotspot
Our core competence is high-quality software development and our people are our most important asset Our success is based on our authentic engineering culture made of outstanding software developers true leadership and permanent knowledge development
InterVenture
Sihlquai 125 8005 Zuumlrich
Switzerland
wwwinterventureinfo
Specialization
Java Javascript net Scala Golang IOS Android QA automation DevOps Scrum PHP
Contact
Marko Djuric CEOE markodjuricinterventure
infoT +381 66 155 000
L EN DE F SRB
Quick facts
Founded 2010Employees 100
Offices 2Memberships Swiss Serbian
Chamber of Commerce Deutscher Outsourcing Verband
Clients (past and present)
Gogo R Franco Tamedia Ricardo Autoricardo Doodle Tutti Homegate Renovero Olmero Starticket Flaschenpost Gowago Escriba Butos Rocketmedia
Delivery languages
English
15Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
In 2008 we created a
company with a simple
idea bdquofor engineers
by engineersrdquo Today
we are proud to work
with 250 great people taking part in
software development projects for
well known global IT organizations
And we still believe in the same
values technological proficiency
and reliability
Jan Orzechowski
CEO and Co-Founder of j-labs
250 engineers
35 clients
3 locations
Software Development Center Managed ServicesAgile Software DevelopmentDedicated Development Teams
IT staff augmentationTeam leasingBody leasing
Competence centersMicroservices + CloudEnterprise Blockchain
wwwj-labscom
j-labs GmbH
Luise-Ullrich-Straszlige 20 80636
Muumlnchen
wwwj-labscom
Contact
Bartosz RybskiE bartoszrybskij-labscom
T +48 533 247 609 L DE EN PL
Quick facts
Founded 2008Employees 250
Offices 3Memberships Deutscher
Outsourcing Verband CyberForum Aspire
17
IT company providing advanced software development services in agile models
Managed ServicesSoftware development and maintenance Individually built competence centers Build-operate-transfer models
Agile Software DevelopmentSoftware development based on agile fixed price with j-labs full responsibility for delivering complete iterations
Dedicated Development TeamsSelf-containing development teams with j-labs technical leadership supported by Delivery Manager
Competence centersEnterprise Blockchain Microservices + Cloud
Specialization
Java JavaScript Net Enterprise Blockchain Microservices + Cloud
Clients (past and present)
HSBC Asseco PwC Comarch AliorBank BrownBrothersHarriman ABB Samsung Akamai Oracle Sabre CLX Nielsen Rocket Lawyer CircleK Zooplus and other
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Active community member
Pentalog Deutschland
GmbH
Unterortstraszlige 6-8
D-65760 Eschborn Germany
wwwpentalogcom
Contact
Katharina MensahDirector Business Development DACHE kmensahpentalogcomT +49 6196 56 101 90L EN DE F
Quick facts
Founded 1993Employees 1000Offices 12Memberships Deutscher Outsourcing Verband
Pentalogrsquos business model focuses on providing a full IT Services Platform that covers the entire scope of digital challenges a company of any size might face We are committed to support our clients 100 at every step of the software development process information systems operation and maintenance throughout the entire solution lifecycle Our platform is ready to tackle all challenges including IT recruitment software development digital marketing finance and even consulting advice on a number of different digital topics
Specialization
Software Development with all possible languages and frameworks (Frontend Backend Fullstack Software Maintenance Software Testing) Mobile Development IoT Development Cloud Computing Testing Consulting
Clients (past and present)
YBand Coravin MISSGUIDED Sensee Larvol Madecom Ama Optics Inc Isabellenhuumltte Lengow Likeabirdio Suprsale BBBSNYC BONOBUZZ BitGym Sharalike OtoSense Inc PAP Real Estate Easyflyer Partnaire NewStore Fred de la Compta SITA Aktan Ocea Smart Building Kalios JobAroundMe Socrative Les Parqueteurs de France Stokkly PickmeCab Mixcommerce Anevia 1-2-3tv Soluti Rue de la Paye Voyage Priveacute UniCredit Business Solutions HMY BRD
Delivery languages
English German Romanian French
18 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Accesa envisions a world where technology lies at the core of every business and wersquove made it our mission to accelerate the digital transformation of businesses through an agile and an innovative approach based on long-term partnerships
Partnering with our clients we act as a full IT services provider system integrator and agile development company along the entire delivery process lifecycle Design - Build - Operate This way we enable our clients to create new digital products accelerate release cycles orchestrate systems scale internal capabilities while driving performance for applications platforms and infrastructure
Accesa
Walter-Gropius-Straszlige 17
80807 Munich Germany
wwwaccesaeu
Specialization
Digital Exploration amp Innovation Intelligent Process Automation Operations and Support Scientific and Analytical Instruments Agile Product Development Digital Commerce Industrial IoT Office 365 migration SAP
Contact
Dr Clemens SchaumlffnerE clemensschaeffneraccesade
T +49 172 1436858L DE EN
Quick facts
Founded 2004Employees 600+
Offices 4Memberships EHI Retail Institute Member Deutscher Outsourcing
Verband
Selected clients (past and present)
Kruumlss Media Markt Saturn Retail Group CYCL Osram CBR Fashion Group and other
Delivery languages
German English
7Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Our company provides complex and client-based solutions in the field of various SAP technologies Our main specialty is technical consulting but we also deliver competent functional support We offer numerous IT services in the field of ABAP programming SAP consulting and SAP UI5Fiori development
BTech Sp z o o
ul Legnicka 57D lok BA 54-203
Wrocław Poland
wwwbtechpl
Specialization
ABAP and ABAP OO (Object Oriented) programming Dynamic programming with Web Dynpro SAP FioriSAP UI5 programming SAP XIPIPOPRO SAP Workflow Functional consulting in FI MM SD PP modules SAP Hybris SAP HANA Implementation of reports Development of SAP Script forms and Smartforms Dialog programs design and implementation BAPI (Business Application Programming Interface) RFC (Remote Function Call) User-exit and BADI (Business Add-Ins) EDI (Electronic Data Interchange) IDOC (Intermediate Document) Project management
Contact
Wojciech BogdańskiE biurobtechplT +48 71 734 50 00L PL EN DE
Quick facts
Founded 2007Employees 35Offices 1Memberships Deutscher Outsourcing Verband Pro Progressio IT Corner Koło Naukowe SAPer
Clients (past and present)
ArcelorMittal Poland Atos IBM Poland BPX Toya J W Construction PKN Orlen Orange Poland Lot Scott Volvo Novartis OTC Knoll Abbott Laboratories Getzner
Delivery languages
Polish English German
8 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Edvantis GmbH
Europa-Center
Tauentzienstr 9-12
10789 Berlin Germany
wwwedvantiscom
Contact
Roger SturmE sturmedvantiscom
T +49 30 25493-196L DE EN
Quick facts
Founded 2000Employees 250+
Offices 4Memberships Deutscher
Outsourcing Verband
Edvantis Software is an award-winning provider of IT consulting and development services in Europe and the US With its 250+ IT professionals located in delivery centers in Poland and Ukraine and its headquarters in Berlin Edvantis enables its clients to achieve competitive advantages through high-tech solutions delivered in time in budget and in quality
Edvantis delves deeply into its clientsrsquo requirements and business focus and commits itself to deliver the best possible value to projects of all types and sizes applying a number of specialized technology enablers and service lines Edvantis strives to become a long-term partner of its clients as a natural outgrowth of its commitment to service quality and high professional standards
Specialization
Cloud amp Web Technologies Mobile Apps with UIUX Collaboration Platforms Big Data amp Analytics Connected Systems Internet of Things
Clients (past and present)
Edvantis has successfully provided services to over 100 international and German clients including SAP Smiths Detection BigCommerce and RR Donneley
Delivery languages
English German
9Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ELEKS
7 Naukova St Building G Lviv
79060 Ukraine
wwwelekscom
Contact
Taras TovstyakE TarasTovstyakelekscom T +38 067 2244224 L EN
Quick facts
Founded 1991Employees 1200+Offices 9Memberships Deutscher Outsourcing Verband Microsoft GoldSilver Certified Partner Intel Premier Elite Partner IBM Registered Business Partner American Chamber of Commerce in Ukraine European Business Association
ELEKS is one of a Top 100 Global Outsourcing companies that helps clients transform their businesses digitally providing expert software engineering and consultancy services We deliver high tech innovations to Fortune 500 companies big enterprises and technology challengers improving the ways they work and boosting the value they create for the modern world
As your technology partner we will go beyond conventional outsourcing We promote innovation as a catalyst for your growth and efficiency Engage our cross-functional teams of experts to design build and deliver excellent software products on-time and within budget We offer our clients a flexibility to go along with the cooperation model that best meets their goals resources and timeline
Specialization
Software Engineering RampD and Innovation Technology Consulting Quality Assurance Data Science Product Design IoTMobility Digital Transformation
Clients (past and present)
We deliver software solutions globally to companies across multiple industries Some of our clients are Aramex Eagle Investment System (subsidiary of BNY Mellon) TAIT Autodesk Xceedium Commonwealth Financial Network MINT Software Systems States of Jersey and Fleming AOD
Delivery languages
English German
10 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
At ERNI we believe in the impact of Swiss Software Engineering to create customers value Therefore we are building a global platform based on a Swiss mindset and adapted to the needs of local customers Our clients profit from method-based consulting services partnership-oriented technology and cost-conscious delivery services Since the foundation in Switzerland in 1994 sharing know-how to establish collective skills and focusing on economically sound engineering solutions played a key role and are the basis for successful software projects Today the ERNI Group has more than 700 employees in 7 countries and continues to grow
ERNI (Deutschland)
GmbH
Bettinastrasse 30 60325
FrankfurtMain Germany
wwwbetteraskerni
Specialization
Consulting Innovation Digital Business Transformation Agile Transformation amp DevOps Business Consulting Software Development Excellence UX amp UITechnology Digital Workplace Machine Learning amp Automation Enterprise Applications Augmented amp Virtual Reality Mobile Applications Cloud Testing amp Quality BlockchainDelivery Managed Services Development partnerships Turn-Key Solutions PMO-as-a-Service
Contact
Olaf von der AheE olafvonderaheernich
T +49(0)170 564 67 26L DE EN
Quick facts
Founded 1994Employees 700
Offices 12Memberships VDMA Microsoft
Gold Partner
Industry specialization
Medical Technology Manufacturing Banking amp Insurance Government Professional Services Transportation amp Logistics
Delivery languages
German English
11Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ESKOM IT Sp z oo
Pulawska 543 02-844 Warsaw
Poland
wwweskomeu
Contact
Sebastian NiklewiczE sebastianniklewiczeskomeuT +48 22 100 55 84L EN PL
Quick facts
Founded 2003Employees 60+Offices 3Memberships Deutscher Outsourcing Verband Hewlett Packard Enterprise Platinum Partner Microsoft Gold Datacenter VMware Solution Provider Premier Red Hat Premier IBM Business Partner Veeam Silver Intel Gold Cloud28+ Pro Progressio and more
ESKOM has been providing IT services and infrastructure for many clients in Poland Great Britain and other countries for over 15 years We have extensive experience in working with a corporate clients but also with companies from the SME sector Our biggest advantage is a team of qualified engineers and consultants working 24 hours 7 days per week Our professionalism has been valued by Hewlett Packard Enterprise giving us the highest status - HPE Platinum Partner and by Red Hat with a Premier Business Partner status Beyond them we also have many other certifications and partnerships
Specialization
IT infrastructure architecture designing delivering implementation maintenance audits IT Operations (Server environment Networks Databases Monitoring 247365 Cloud Services HelpDeskServiceDesk Workstation and user environment) IT Security (Systems Security Information Security Audits Applications development and maintenance)
Clients (past and present)
Center for Informatics Technology (COI) by the Ministry of Digital Affairs Polish Oil and Gas Company (PGNiG) Office of Competition and Consumer Protection (UOKiK) Polish Airports Cinema City Group (9 countries in Europe and Israel) National Economy Bank (Bank Gospodarstwa Krajowego BGK) Fresh World International Polish-Japanese Academy of Computer Technology in Warsaw Unilink Cash Nordea Poland Willson amp Brown PZM Autotur Star-Type Sport Lim Comp (STS) PlusBank
Delivery languages
English Polish German
12 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Future Processing
ul Bojkowska 37A 44-100 Gliwice
Poland
wwwfuture-processingcom
Contact
Adam Mirowski (Business Development Manager DACH)E amirowskifuture-processingcomT +48 605 446 665L DE EN PL
Quick facts
Founded 2000Employees 900Offices 2Memberships Digitale Stadt Duumlsseldorf GSA - Global Sourcing Association BPCC - British Polish Chamber of Commerce ABSL - Association of Business Service Leaders in Poland
We are an IT partner specializing in solving business problems through technology by delivering complex solutions at every stage of the software production process from needs analysis and solution design through development to product maintenance We work on a number of innovative projects involving Machine Learning in Smart City medicine industry and space We also have our own products including SmartFlow ndash an intelligent waterworks monitoring system and INTRA ndash a modern Intranet platform We are a Microsoft partner and an ISO 270012013-certified software developer who has won many awards including the Global Sourcing Associationrsquos Outsourcing Service Provider of the Year (2016)
Specialization
Microsoft (NET C AZURE SHAREPOINT DYNAMICS CRM) JAVA PHP C++ Nodejs and others
Clients (past and present)
4Finance Actificent Allocate Software Altiweb AS Barlow Interiors Bridge Project Cambridge Computed Imaging Ltd CM2000 etisoft Euromoney Institutional Investor PLC FareShare Freedom from Torture Isite ista KMD Lenso Marston Holdings MPay Parkeon Plaut Pulsion Technology Screenmedia Smart Valor Solid Entreprenoslashr AS Steamship Mutual Steer Davies Gleave techsoup Tenneco The Linde Group Thomas Miller Time Care Trapeze Group UK Power Valeo Zest
Delivery languages
English German
14 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
InterVenture is a Swiss IT outsourcing company which specializes in the establishment of dedicated nearshore software development teams in Serbia ndash Europe`s striving IT hotspot
Our core competence is high-quality software development and our people are our most important asset Our success is based on our authentic engineering culture made of outstanding software developers true leadership and permanent knowledge development
InterVenture
Sihlquai 125 8005 Zuumlrich
Switzerland
wwwinterventureinfo
Specialization
Java Javascript net Scala Golang IOS Android QA automation DevOps Scrum PHP
Contact
Marko Djuric CEOE markodjuricinterventure
infoT +381 66 155 000
L EN DE F SRB
Quick facts
Founded 2010Employees 100
Offices 2Memberships Swiss Serbian
Chamber of Commerce Deutscher Outsourcing Verband
Clients (past and present)
Gogo R Franco Tamedia Ricardo Autoricardo Doodle Tutti Homegate Renovero Olmero Starticket Flaschenpost Gowago Escriba Butos Rocketmedia
Delivery languages
English
15Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
In 2008 we created a
company with a simple
idea bdquofor engineers
by engineersrdquo Today
we are proud to work
with 250 great people taking part in
software development projects for
well known global IT organizations
And we still believe in the same
values technological proficiency
and reliability
Jan Orzechowski
CEO and Co-Founder of j-labs
250 engineers
35 clients
3 locations
Software Development Center Managed ServicesAgile Software DevelopmentDedicated Development Teams
IT staff augmentationTeam leasingBody leasing
Competence centersMicroservices + CloudEnterprise Blockchain
wwwj-labscom
j-labs GmbH
Luise-Ullrich-Straszlige 20 80636
Muumlnchen
wwwj-labscom
Contact
Bartosz RybskiE bartoszrybskij-labscom
T +48 533 247 609 L DE EN PL
Quick facts
Founded 2008Employees 250
Offices 3Memberships Deutscher
Outsourcing Verband CyberForum Aspire
17
IT company providing advanced software development services in agile models
Managed ServicesSoftware development and maintenance Individually built competence centers Build-operate-transfer models
Agile Software DevelopmentSoftware development based on agile fixed price with j-labs full responsibility for delivering complete iterations
Dedicated Development TeamsSelf-containing development teams with j-labs technical leadership supported by Delivery Manager
Competence centersEnterprise Blockchain Microservices + Cloud
Specialization
Java JavaScript Net Enterprise Blockchain Microservices + Cloud
Clients (past and present)
HSBC Asseco PwC Comarch AliorBank BrownBrothersHarriman ABB Samsung Akamai Oracle Sabre CLX Nielsen Rocket Lawyer CircleK Zooplus and other
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Active community member
Pentalog Deutschland
GmbH
Unterortstraszlige 6-8
D-65760 Eschborn Germany
wwwpentalogcom
Contact
Katharina MensahDirector Business Development DACHE kmensahpentalogcomT +49 6196 56 101 90L EN DE F
Quick facts
Founded 1993Employees 1000Offices 12Memberships Deutscher Outsourcing Verband
Pentalogrsquos business model focuses on providing a full IT Services Platform that covers the entire scope of digital challenges a company of any size might face We are committed to support our clients 100 at every step of the software development process information systems operation and maintenance throughout the entire solution lifecycle Our platform is ready to tackle all challenges including IT recruitment software development digital marketing finance and even consulting advice on a number of different digital topics
Specialization
Software Development with all possible languages and frameworks (Frontend Backend Fullstack Software Maintenance Software Testing) Mobile Development IoT Development Cloud Computing Testing Consulting
Clients (past and present)
YBand Coravin MISSGUIDED Sensee Larvol Madecom Ama Optics Inc Isabellenhuumltte Lengow Likeabirdio Suprsale BBBSNYC BONOBUZZ BitGym Sharalike OtoSense Inc PAP Real Estate Easyflyer Partnaire NewStore Fred de la Compta SITA Aktan Ocea Smart Building Kalios JobAroundMe Socrative Les Parqueteurs de France Stokkly PickmeCab Mixcommerce Anevia 1-2-3tv Soluti Rue de la Paye Voyage Priveacute UniCredit Business Solutions HMY BRD
Delivery languages
English German Romanian French
18 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Our company provides complex and client-based solutions in the field of various SAP technologies Our main specialty is technical consulting but we also deliver competent functional support We offer numerous IT services in the field of ABAP programming SAP consulting and SAP UI5Fiori development
BTech Sp z o o
ul Legnicka 57D lok BA 54-203
Wrocław Poland
wwwbtechpl
Specialization
ABAP and ABAP OO (Object Oriented) programming Dynamic programming with Web Dynpro SAP FioriSAP UI5 programming SAP XIPIPOPRO SAP Workflow Functional consulting in FI MM SD PP modules SAP Hybris SAP HANA Implementation of reports Development of SAP Script forms and Smartforms Dialog programs design and implementation BAPI (Business Application Programming Interface) RFC (Remote Function Call) User-exit and BADI (Business Add-Ins) EDI (Electronic Data Interchange) IDOC (Intermediate Document) Project management
Contact
Wojciech BogdańskiE biurobtechplT +48 71 734 50 00L PL EN DE
Quick facts
Founded 2007Employees 35Offices 1Memberships Deutscher Outsourcing Verband Pro Progressio IT Corner Koło Naukowe SAPer
Clients (past and present)
ArcelorMittal Poland Atos IBM Poland BPX Toya J W Construction PKN Orlen Orange Poland Lot Scott Volvo Novartis OTC Knoll Abbott Laboratories Getzner
Delivery languages
Polish English German
8 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Edvantis GmbH
Europa-Center
Tauentzienstr 9-12
10789 Berlin Germany
wwwedvantiscom
Contact
Roger SturmE sturmedvantiscom
T +49 30 25493-196L DE EN
Quick facts
Founded 2000Employees 250+
Offices 4Memberships Deutscher
Outsourcing Verband
Edvantis Software is an award-winning provider of IT consulting and development services in Europe and the US With its 250+ IT professionals located in delivery centers in Poland and Ukraine and its headquarters in Berlin Edvantis enables its clients to achieve competitive advantages through high-tech solutions delivered in time in budget and in quality
Edvantis delves deeply into its clientsrsquo requirements and business focus and commits itself to deliver the best possible value to projects of all types and sizes applying a number of specialized technology enablers and service lines Edvantis strives to become a long-term partner of its clients as a natural outgrowth of its commitment to service quality and high professional standards
Specialization
Cloud amp Web Technologies Mobile Apps with UIUX Collaboration Platforms Big Data amp Analytics Connected Systems Internet of Things
Clients (past and present)
Edvantis has successfully provided services to over 100 international and German clients including SAP Smiths Detection BigCommerce and RR Donneley
Delivery languages
English German
9Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ELEKS
7 Naukova St Building G Lviv
79060 Ukraine
wwwelekscom
Contact
Taras TovstyakE TarasTovstyakelekscom T +38 067 2244224 L EN
Quick facts
Founded 1991Employees 1200+Offices 9Memberships Deutscher Outsourcing Verband Microsoft GoldSilver Certified Partner Intel Premier Elite Partner IBM Registered Business Partner American Chamber of Commerce in Ukraine European Business Association
ELEKS is one of a Top 100 Global Outsourcing companies that helps clients transform their businesses digitally providing expert software engineering and consultancy services We deliver high tech innovations to Fortune 500 companies big enterprises and technology challengers improving the ways they work and boosting the value they create for the modern world
As your technology partner we will go beyond conventional outsourcing We promote innovation as a catalyst for your growth and efficiency Engage our cross-functional teams of experts to design build and deliver excellent software products on-time and within budget We offer our clients a flexibility to go along with the cooperation model that best meets their goals resources and timeline
Specialization
Software Engineering RampD and Innovation Technology Consulting Quality Assurance Data Science Product Design IoTMobility Digital Transformation
Clients (past and present)
We deliver software solutions globally to companies across multiple industries Some of our clients are Aramex Eagle Investment System (subsidiary of BNY Mellon) TAIT Autodesk Xceedium Commonwealth Financial Network MINT Software Systems States of Jersey and Fleming AOD
Delivery languages
English German
10 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
At ERNI we believe in the impact of Swiss Software Engineering to create customers value Therefore we are building a global platform based on a Swiss mindset and adapted to the needs of local customers Our clients profit from method-based consulting services partnership-oriented technology and cost-conscious delivery services Since the foundation in Switzerland in 1994 sharing know-how to establish collective skills and focusing on economically sound engineering solutions played a key role and are the basis for successful software projects Today the ERNI Group has more than 700 employees in 7 countries and continues to grow
ERNI (Deutschland)
GmbH
Bettinastrasse 30 60325
FrankfurtMain Germany
wwwbetteraskerni
Specialization
Consulting Innovation Digital Business Transformation Agile Transformation amp DevOps Business Consulting Software Development Excellence UX amp UITechnology Digital Workplace Machine Learning amp Automation Enterprise Applications Augmented amp Virtual Reality Mobile Applications Cloud Testing amp Quality BlockchainDelivery Managed Services Development partnerships Turn-Key Solutions PMO-as-a-Service
Contact
Olaf von der AheE olafvonderaheernich
T +49(0)170 564 67 26L DE EN
Quick facts
Founded 1994Employees 700
Offices 12Memberships VDMA Microsoft
Gold Partner
Industry specialization
Medical Technology Manufacturing Banking amp Insurance Government Professional Services Transportation amp Logistics
Delivery languages
German English
11Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ESKOM IT Sp z oo
Pulawska 543 02-844 Warsaw
Poland
wwweskomeu
Contact
Sebastian NiklewiczE sebastianniklewiczeskomeuT +48 22 100 55 84L EN PL
Quick facts
Founded 2003Employees 60+Offices 3Memberships Deutscher Outsourcing Verband Hewlett Packard Enterprise Platinum Partner Microsoft Gold Datacenter VMware Solution Provider Premier Red Hat Premier IBM Business Partner Veeam Silver Intel Gold Cloud28+ Pro Progressio and more
ESKOM has been providing IT services and infrastructure for many clients in Poland Great Britain and other countries for over 15 years We have extensive experience in working with a corporate clients but also with companies from the SME sector Our biggest advantage is a team of qualified engineers and consultants working 24 hours 7 days per week Our professionalism has been valued by Hewlett Packard Enterprise giving us the highest status - HPE Platinum Partner and by Red Hat with a Premier Business Partner status Beyond them we also have many other certifications and partnerships
Specialization
IT infrastructure architecture designing delivering implementation maintenance audits IT Operations (Server environment Networks Databases Monitoring 247365 Cloud Services HelpDeskServiceDesk Workstation and user environment) IT Security (Systems Security Information Security Audits Applications development and maintenance)
Clients (past and present)
Center for Informatics Technology (COI) by the Ministry of Digital Affairs Polish Oil and Gas Company (PGNiG) Office of Competition and Consumer Protection (UOKiK) Polish Airports Cinema City Group (9 countries in Europe and Israel) National Economy Bank (Bank Gospodarstwa Krajowego BGK) Fresh World International Polish-Japanese Academy of Computer Technology in Warsaw Unilink Cash Nordea Poland Willson amp Brown PZM Autotur Star-Type Sport Lim Comp (STS) PlusBank
Delivery languages
English Polish German
12 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Future Processing
ul Bojkowska 37A 44-100 Gliwice
Poland
wwwfuture-processingcom
Contact
Adam Mirowski (Business Development Manager DACH)E amirowskifuture-processingcomT +48 605 446 665L DE EN PL
Quick facts
Founded 2000Employees 900Offices 2Memberships Digitale Stadt Duumlsseldorf GSA - Global Sourcing Association BPCC - British Polish Chamber of Commerce ABSL - Association of Business Service Leaders in Poland
We are an IT partner specializing in solving business problems through technology by delivering complex solutions at every stage of the software production process from needs analysis and solution design through development to product maintenance We work on a number of innovative projects involving Machine Learning in Smart City medicine industry and space We also have our own products including SmartFlow ndash an intelligent waterworks monitoring system and INTRA ndash a modern Intranet platform We are a Microsoft partner and an ISO 270012013-certified software developer who has won many awards including the Global Sourcing Associationrsquos Outsourcing Service Provider of the Year (2016)
Specialization
Microsoft (NET C AZURE SHAREPOINT DYNAMICS CRM) JAVA PHP C++ Nodejs and others
Clients (past and present)
4Finance Actificent Allocate Software Altiweb AS Barlow Interiors Bridge Project Cambridge Computed Imaging Ltd CM2000 etisoft Euromoney Institutional Investor PLC FareShare Freedom from Torture Isite ista KMD Lenso Marston Holdings MPay Parkeon Plaut Pulsion Technology Screenmedia Smart Valor Solid Entreprenoslashr AS Steamship Mutual Steer Davies Gleave techsoup Tenneco The Linde Group Thomas Miller Time Care Trapeze Group UK Power Valeo Zest
Delivery languages
English German
14 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
InterVenture is a Swiss IT outsourcing company which specializes in the establishment of dedicated nearshore software development teams in Serbia ndash Europe`s striving IT hotspot
Our core competence is high-quality software development and our people are our most important asset Our success is based on our authentic engineering culture made of outstanding software developers true leadership and permanent knowledge development
InterVenture
Sihlquai 125 8005 Zuumlrich
Switzerland
wwwinterventureinfo
Specialization
Java Javascript net Scala Golang IOS Android QA automation DevOps Scrum PHP
Contact
Marko Djuric CEOE markodjuricinterventure
infoT +381 66 155 000
L EN DE F SRB
Quick facts
Founded 2010Employees 100
Offices 2Memberships Swiss Serbian
Chamber of Commerce Deutscher Outsourcing Verband
Clients (past and present)
Gogo R Franco Tamedia Ricardo Autoricardo Doodle Tutti Homegate Renovero Olmero Starticket Flaschenpost Gowago Escriba Butos Rocketmedia
Delivery languages
English
15Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
In 2008 we created a
company with a simple
idea bdquofor engineers
by engineersrdquo Today
we are proud to work
with 250 great people taking part in
software development projects for
well known global IT organizations
And we still believe in the same
values technological proficiency
and reliability
Jan Orzechowski
CEO and Co-Founder of j-labs
250 engineers
35 clients
3 locations
Software Development Center Managed ServicesAgile Software DevelopmentDedicated Development Teams
IT staff augmentationTeam leasingBody leasing
Competence centersMicroservices + CloudEnterprise Blockchain
wwwj-labscom
j-labs GmbH
Luise-Ullrich-Straszlige 20 80636
Muumlnchen
wwwj-labscom
Contact
Bartosz RybskiE bartoszrybskij-labscom
T +48 533 247 609 L DE EN PL
Quick facts
Founded 2008Employees 250
Offices 3Memberships Deutscher
Outsourcing Verband CyberForum Aspire
17
IT company providing advanced software development services in agile models
Managed ServicesSoftware development and maintenance Individually built competence centers Build-operate-transfer models
Agile Software DevelopmentSoftware development based on agile fixed price with j-labs full responsibility for delivering complete iterations
Dedicated Development TeamsSelf-containing development teams with j-labs technical leadership supported by Delivery Manager
Competence centersEnterprise Blockchain Microservices + Cloud
Specialization
Java JavaScript Net Enterprise Blockchain Microservices + Cloud
Clients (past and present)
HSBC Asseco PwC Comarch AliorBank BrownBrothersHarriman ABB Samsung Akamai Oracle Sabre CLX Nielsen Rocket Lawyer CircleK Zooplus and other
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Active community member
Pentalog Deutschland
GmbH
Unterortstraszlige 6-8
D-65760 Eschborn Germany
wwwpentalogcom
Contact
Katharina MensahDirector Business Development DACHE kmensahpentalogcomT +49 6196 56 101 90L EN DE F
Quick facts
Founded 1993Employees 1000Offices 12Memberships Deutscher Outsourcing Verband
Pentalogrsquos business model focuses on providing a full IT Services Platform that covers the entire scope of digital challenges a company of any size might face We are committed to support our clients 100 at every step of the software development process information systems operation and maintenance throughout the entire solution lifecycle Our platform is ready to tackle all challenges including IT recruitment software development digital marketing finance and even consulting advice on a number of different digital topics
Specialization
Software Development with all possible languages and frameworks (Frontend Backend Fullstack Software Maintenance Software Testing) Mobile Development IoT Development Cloud Computing Testing Consulting
Clients (past and present)
YBand Coravin MISSGUIDED Sensee Larvol Madecom Ama Optics Inc Isabellenhuumltte Lengow Likeabirdio Suprsale BBBSNYC BONOBUZZ BitGym Sharalike OtoSense Inc PAP Real Estate Easyflyer Partnaire NewStore Fred de la Compta SITA Aktan Ocea Smart Building Kalios JobAroundMe Socrative Les Parqueteurs de France Stokkly PickmeCab Mixcommerce Anevia 1-2-3tv Soluti Rue de la Paye Voyage Priveacute UniCredit Business Solutions HMY BRD
Delivery languages
English German Romanian French
18 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Edvantis GmbH
Europa-Center
Tauentzienstr 9-12
10789 Berlin Germany
wwwedvantiscom
Contact
Roger SturmE sturmedvantiscom
T +49 30 25493-196L DE EN
Quick facts
Founded 2000Employees 250+
Offices 4Memberships Deutscher
Outsourcing Verband
Edvantis Software is an award-winning provider of IT consulting and development services in Europe and the US With its 250+ IT professionals located in delivery centers in Poland and Ukraine and its headquarters in Berlin Edvantis enables its clients to achieve competitive advantages through high-tech solutions delivered in time in budget and in quality
Edvantis delves deeply into its clientsrsquo requirements and business focus and commits itself to deliver the best possible value to projects of all types and sizes applying a number of specialized technology enablers and service lines Edvantis strives to become a long-term partner of its clients as a natural outgrowth of its commitment to service quality and high professional standards
Specialization
Cloud amp Web Technologies Mobile Apps with UIUX Collaboration Platforms Big Data amp Analytics Connected Systems Internet of Things
Clients (past and present)
Edvantis has successfully provided services to over 100 international and German clients including SAP Smiths Detection BigCommerce and RR Donneley
Delivery languages
English German
9Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ELEKS
7 Naukova St Building G Lviv
79060 Ukraine
wwwelekscom
Contact
Taras TovstyakE TarasTovstyakelekscom T +38 067 2244224 L EN
Quick facts
Founded 1991Employees 1200+Offices 9Memberships Deutscher Outsourcing Verband Microsoft GoldSilver Certified Partner Intel Premier Elite Partner IBM Registered Business Partner American Chamber of Commerce in Ukraine European Business Association
ELEKS is one of a Top 100 Global Outsourcing companies that helps clients transform their businesses digitally providing expert software engineering and consultancy services We deliver high tech innovations to Fortune 500 companies big enterprises and technology challengers improving the ways they work and boosting the value they create for the modern world
As your technology partner we will go beyond conventional outsourcing We promote innovation as a catalyst for your growth and efficiency Engage our cross-functional teams of experts to design build and deliver excellent software products on-time and within budget We offer our clients a flexibility to go along with the cooperation model that best meets their goals resources and timeline
Specialization
Software Engineering RampD and Innovation Technology Consulting Quality Assurance Data Science Product Design IoTMobility Digital Transformation
Clients (past and present)
We deliver software solutions globally to companies across multiple industries Some of our clients are Aramex Eagle Investment System (subsidiary of BNY Mellon) TAIT Autodesk Xceedium Commonwealth Financial Network MINT Software Systems States of Jersey and Fleming AOD
Delivery languages
English German
10 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
At ERNI we believe in the impact of Swiss Software Engineering to create customers value Therefore we are building a global platform based on a Swiss mindset and adapted to the needs of local customers Our clients profit from method-based consulting services partnership-oriented technology and cost-conscious delivery services Since the foundation in Switzerland in 1994 sharing know-how to establish collective skills and focusing on economically sound engineering solutions played a key role and are the basis for successful software projects Today the ERNI Group has more than 700 employees in 7 countries and continues to grow
ERNI (Deutschland)
GmbH
Bettinastrasse 30 60325
FrankfurtMain Germany
wwwbetteraskerni
Specialization
Consulting Innovation Digital Business Transformation Agile Transformation amp DevOps Business Consulting Software Development Excellence UX amp UITechnology Digital Workplace Machine Learning amp Automation Enterprise Applications Augmented amp Virtual Reality Mobile Applications Cloud Testing amp Quality BlockchainDelivery Managed Services Development partnerships Turn-Key Solutions PMO-as-a-Service
Contact
Olaf von der AheE olafvonderaheernich
T +49(0)170 564 67 26L DE EN
Quick facts
Founded 1994Employees 700
Offices 12Memberships VDMA Microsoft
Gold Partner
Industry specialization
Medical Technology Manufacturing Banking amp Insurance Government Professional Services Transportation amp Logistics
Delivery languages
German English
11Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ESKOM IT Sp z oo
Pulawska 543 02-844 Warsaw
Poland
wwweskomeu
Contact
Sebastian NiklewiczE sebastianniklewiczeskomeuT +48 22 100 55 84L EN PL
Quick facts
Founded 2003Employees 60+Offices 3Memberships Deutscher Outsourcing Verband Hewlett Packard Enterprise Platinum Partner Microsoft Gold Datacenter VMware Solution Provider Premier Red Hat Premier IBM Business Partner Veeam Silver Intel Gold Cloud28+ Pro Progressio and more
ESKOM has been providing IT services and infrastructure for many clients in Poland Great Britain and other countries for over 15 years We have extensive experience in working with a corporate clients but also with companies from the SME sector Our biggest advantage is a team of qualified engineers and consultants working 24 hours 7 days per week Our professionalism has been valued by Hewlett Packard Enterprise giving us the highest status - HPE Platinum Partner and by Red Hat with a Premier Business Partner status Beyond them we also have many other certifications and partnerships
Specialization
IT infrastructure architecture designing delivering implementation maintenance audits IT Operations (Server environment Networks Databases Monitoring 247365 Cloud Services HelpDeskServiceDesk Workstation and user environment) IT Security (Systems Security Information Security Audits Applications development and maintenance)
Clients (past and present)
Center for Informatics Technology (COI) by the Ministry of Digital Affairs Polish Oil and Gas Company (PGNiG) Office of Competition and Consumer Protection (UOKiK) Polish Airports Cinema City Group (9 countries in Europe and Israel) National Economy Bank (Bank Gospodarstwa Krajowego BGK) Fresh World International Polish-Japanese Academy of Computer Technology in Warsaw Unilink Cash Nordea Poland Willson amp Brown PZM Autotur Star-Type Sport Lim Comp (STS) PlusBank
Delivery languages
English Polish German
12 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Future Processing
ul Bojkowska 37A 44-100 Gliwice
Poland
wwwfuture-processingcom
Contact
Adam Mirowski (Business Development Manager DACH)E amirowskifuture-processingcomT +48 605 446 665L DE EN PL
Quick facts
Founded 2000Employees 900Offices 2Memberships Digitale Stadt Duumlsseldorf GSA - Global Sourcing Association BPCC - British Polish Chamber of Commerce ABSL - Association of Business Service Leaders in Poland
We are an IT partner specializing in solving business problems through technology by delivering complex solutions at every stage of the software production process from needs analysis and solution design through development to product maintenance We work on a number of innovative projects involving Machine Learning in Smart City medicine industry and space We also have our own products including SmartFlow ndash an intelligent waterworks monitoring system and INTRA ndash a modern Intranet platform We are a Microsoft partner and an ISO 270012013-certified software developer who has won many awards including the Global Sourcing Associationrsquos Outsourcing Service Provider of the Year (2016)
Specialization
Microsoft (NET C AZURE SHAREPOINT DYNAMICS CRM) JAVA PHP C++ Nodejs and others
Clients (past and present)
4Finance Actificent Allocate Software Altiweb AS Barlow Interiors Bridge Project Cambridge Computed Imaging Ltd CM2000 etisoft Euromoney Institutional Investor PLC FareShare Freedom from Torture Isite ista KMD Lenso Marston Holdings MPay Parkeon Plaut Pulsion Technology Screenmedia Smart Valor Solid Entreprenoslashr AS Steamship Mutual Steer Davies Gleave techsoup Tenneco The Linde Group Thomas Miller Time Care Trapeze Group UK Power Valeo Zest
Delivery languages
English German
14 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
InterVenture is a Swiss IT outsourcing company which specializes in the establishment of dedicated nearshore software development teams in Serbia ndash Europe`s striving IT hotspot
Our core competence is high-quality software development and our people are our most important asset Our success is based on our authentic engineering culture made of outstanding software developers true leadership and permanent knowledge development
InterVenture
Sihlquai 125 8005 Zuumlrich
Switzerland
wwwinterventureinfo
Specialization
Java Javascript net Scala Golang IOS Android QA automation DevOps Scrum PHP
Contact
Marko Djuric CEOE markodjuricinterventure
infoT +381 66 155 000
L EN DE F SRB
Quick facts
Founded 2010Employees 100
Offices 2Memberships Swiss Serbian
Chamber of Commerce Deutscher Outsourcing Verband
Clients (past and present)
Gogo R Franco Tamedia Ricardo Autoricardo Doodle Tutti Homegate Renovero Olmero Starticket Flaschenpost Gowago Escriba Butos Rocketmedia
Delivery languages
English
15Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
In 2008 we created a
company with a simple
idea bdquofor engineers
by engineersrdquo Today
we are proud to work
with 250 great people taking part in
software development projects for
well known global IT organizations
And we still believe in the same
values technological proficiency
and reliability
Jan Orzechowski
CEO and Co-Founder of j-labs
250 engineers
35 clients
3 locations
Software Development Center Managed ServicesAgile Software DevelopmentDedicated Development Teams
IT staff augmentationTeam leasingBody leasing
Competence centersMicroservices + CloudEnterprise Blockchain
wwwj-labscom
j-labs GmbH
Luise-Ullrich-Straszlige 20 80636
Muumlnchen
wwwj-labscom
Contact
Bartosz RybskiE bartoszrybskij-labscom
T +48 533 247 609 L DE EN PL
Quick facts
Founded 2008Employees 250
Offices 3Memberships Deutscher
Outsourcing Verband CyberForum Aspire
17
IT company providing advanced software development services in agile models
Managed ServicesSoftware development and maintenance Individually built competence centers Build-operate-transfer models
Agile Software DevelopmentSoftware development based on agile fixed price with j-labs full responsibility for delivering complete iterations
Dedicated Development TeamsSelf-containing development teams with j-labs technical leadership supported by Delivery Manager
Competence centersEnterprise Blockchain Microservices + Cloud
Specialization
Java JavaScript Net Enterprise Blockchain Microservices + Cloud
Clients (past and present)
HSBC Asseco PwC Comarch AliorBank BrownBrothersHarriman ABB Samsung Akamai Oracle Sabre CLX Nielsen Rocket Lawyer CircleK Zooplus and other
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Active community member
Pentalog Deutschland
GmbH
Unterortstraszlige 6-8
D-65760 Eschborn Germany
wwwpentalogcom
Contact
Katharina MensahDirector Business Development DACHE kmensahpentalogcomT +49 6196 56 101 90L EN DE F
Quick facts
Founded 1993Employees 1000Offices 12Memberships Deutscher Outsourcing Verband
Pentalogrsquos business model focuses on providing a full IT Services Platform that covers the entire scope of digital challenges a company of any size might face We are committed to support our clients 100 at every step of the software development process information systems operation and maintenance throughout the entire solution lifecycle Our platform is ready to tackle all challenges including IT recruitment software development digital marketing finance and even consulting advice on a number of different digital topics
Specialization
Software Development with all possible languages and frameworks (Frontend Backend Fullstack Software Maintenance Software Testing) Mobile Development IoT Development Cloud Computing Testing Consulting
Clients (past and present)
YBand Coravin MISSGUIDED Sensee Larvol Madecom Ama Optics Inc Isabellenhuumltte Lengow Likeabirdio Suprsale BBBSNYC BONOBUZZ BitGym Sharalike OtoSense Inc PAP Real Estate Easyflyer Partnaire NewStore Fred de la Compta SITA Aktan Ocea Smart Building Kalios JobAroundMe Socrative Les Parqueteurs de France Stokkly PickmeCab Mixcommerce Anevia 1-2-3tv Soluti Rue de la Paye Voyage Priveacute UniCredit Business Solutions HMY BRD
Delivery languages
English German Romanian French
18 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
ELEKS
7 Naukova St Building G Lviv
79060 Ukraine
wwwelekscom
Contact
Taras TovstyakE TarasTovstyakelekscom T +38 067 2244224 L EN
Quick facts
Founded 1991Employees 1200+Offices 9Memberships Deutscher Outsourcing Verband Microsoft GoldSilver Certified Partner Intel Premier Elite Partner IBM Registered Business Partner American Chamber of Commerce in Ukraine European Business Association
ELEKS is one of a Top 100 Global Outsourcing companies that helps clients transform their businesses digitally providing expert software engineering and consultancy services We deliver high tech innovations to Fortune 500 companies big enterprises and technology challengers improving the ways they work and boosting the value they create for the modern world
As your technology partner we will go beyond conventional outsourcing We promote innovation as a catalyst for your growth and efficiency Engage our cross-functional teams of experts to design build and deliver excellent software products on-time and within budget We offer our clients a flexibility to go along with the cooperation model that best meets their goals resources and timeline
Specialization
Software Engineering RampD and Innovation Technology Consulting Quality Assurance Data Science Product Design IoTMobility Digital Transformation
Clients (past and present)
We deliver software solutions globally to companies across multiple industries Some of our clients are Aramex Eagle Investment System (subsidiary of BNY Mellon) TAIT Autodesk Xceedium Commonwealth Financial Network MINT Software Systems States of Jersey and Fleming AOD
Delivery languages
English German
10 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
At ERNI we believe in the impact of Swiss Software Engineering to create customers value Therefore we are building a global platform based on a Swiss mindset and adapted to the needs of local customers Our clients profit from method-based consulting services partnership-oriented technology and cost-conscious delivery services Since the foundation in Switzerland in 1994 sharing know-how to establish collective skills and focusing on economically sound engineering solutions played a key role and are the basis for successful software projects Today the ERNI Group has more than 700 employees in 7 countries and continues to grow
ERNI (Deutschland)
GmbH
Bettinastrasse 30 60325
FrankfurtMain Germany
wwwbetteraskerni
Specialization
Consulting Innovation Digital Business Transformation Agile Transformation amp DevOps Business Consulting Software Development Excellence UX amp UITechnology Digital Workplace Machine Learning amp Automation Enterprise Applications Augmented amp Virtual Reality Mobile Applications Cloud Testing amp Quality BlockchainDelivery Managed Services Development partnerships Turn-Key Solutions PMO-as-a-Service
Contact
Olaf von der AheE olafvonderaheernich
T +49(0)170 564 67 26L DE EN
Quick facts
Founded 1994Employees 700
Offices 12Memberships VDMA Microsoft
Gold Partner
Industry specialization
Medical Technology Manufacturing Banking amp Insurance Government Professional Services Transportation amp Logistics
Delivery languages
German English
11Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ESKOM IT Sp z oo
Pulawska 543 02-844 Warsaw
Poland
wwweskomeu
Contact
Sebastian NiklewiczE sebastianniklewiczeskomeuT +48 22 100 55 84L EN PL
Quick facts
Founded 2003Employees 60+Offices 3Memberships Deutscher Outsourcing Verband Hewlett Packard Enterprise Platinum Partner Microsoft Gold Datacenter VMware Solution Provider Premier Red Hat Premier IBM Business Partner Veeam Silver Intel Gold Cloud28+ Pro Progressio and more
ESKOM has been providing IT services and infrastructure for many clients in Poland Great Britain and other countries for over 15 years We have extensive experience in working with a corporate clients but also with companies from the SME sector Our biggest advantage is a team of qualified engineers and consultants working 24 hours 7 days per week Our professionalism has been valued by Hewlett Packard Enterprise giving us the highest status - HPE Platinum Partner and by Red Hat with a Premier Business Partner status Beyond them we also have many other certifications and partnerships
Specialization
IT infrastructure architecture designing delivering implementation maintenance audits IT Operations (Server environment Networks Databases Monitoring 247365 Cloud Services HelpDeskServiceDesk Workstation and user environment) IT Security (Systems Security Information Security Audits Applications development and maintenance)
Clients (past and present)
Center for Informatics Technology (COI) by the Ministry of Digital Affairs Polish Oil and Gas Company (PGNiG) Office of Competition and Consumer Protection (UOKiK) Polish Airports Cinema City Group (9 countries in Europe and Israel) National Economy Bank (Bank Gospodarstwa Krajowego BGK) Fresh World International Polish-Japanese Academy of Computer Technology in Warsaw Unilink Cash Nordea Poland Willson amp Brown PZM Autotur Star-Type Sport Lim Comp (STS) PlusBank
Delivery languages
English Polish German
12 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Future Processing
ul Bojkowska 37A 44-100 Gliwice
Poland
wwwfuture-processingcom
Contact
Adam Mirowski (Business Development Manager DACH)E amirowskifuture-processingcomT +48 605 446 665L DE EN PL
Quick facts
Founded 2000Employees 900Offices 2Memberships Digitale Stadt Duumlsseldorf GSA - Global Sourcing Association BPCC - British Polish Chamber of Commerce ABSL - Association of Business Service Leaders in Poland
We are an IT partner specializing in solving business problems through technology by delivering complex solutions at every stage of the software production process from needs analysis and solution design through development to product maintenance We work on a number of innovative projects involving Machine Learning in Smart City medicine industry and space We also have our own products including SmartFlow ndash an intelligent waterworks monitoring system and INTRA ndash a modern Intranet platform We are a Microsoft partner and an ISO 270012013-certified software developer who has won many awards including the Global Sourcing Associationrsquos Outsourcing Service Provider of the Year (2016)
Specialization
Microsoft (NET C AZURE SHAREPOINT DYNAMICS CRM) JAVA PHP C++ Nodejs and others
Clients (past and present)
4Finance Actificent Allocate Software Altiweb AS Barlow Interiors Bridge Project Cambridge Computed Imaging Ltd CM2000 etisoft Euromoney Institutional Investor PLC FareShare Freedom from Torture Isite ista KMD Lenso Marston Holdings MPay Parkeon Plaut Pulsion Technology Screenmedia Smart Valor Solid Entreprenoslashr AS Steamship Mutual Steer Davies Gleave techsoup Tenneco The Linde Group Thomas Miller Time Care Trapeze Group UK Power Valeo Zest
Delivery languages
English German
14 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
InterVenture is a Swiss IT outsourcing company which specializes in the establishment of dedicated nearshore software development teams in Serbia ndash Europe`s striving IT hotspot
Our core competence is high-quality software development and our people are our most important asset Our success is based on our authentic engineering culture made of outstanding software developers true leadership and permanent knowledge development
InterVenture
Sihlquai 125 8005 Zuumlrich
Switzerland
wwwinterventureinfo
Specialization
Java Javascript net Scala Golang IOS Android QA automation DevOps Scrum PHP
Contact
Marko Djuric CEOE markodjuricinterventure
infoT +381 66 155 000
L EN DE F SRB
Quick facts
Founded 2010Employees 100
Offices 2Memberships Swiss Serbian
Chamber of Commerce Deutscher Outsourcing Verband
Clients (past and present)
Gogo R Franco Tamedia Ricardo Autoricardo Doodle Tutti Homegate Renovero Olmero Starticket Flaschenpost Gowago Escriba Butos Rocketmedia
Delivery languages
English
15Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
In 2008 we created a
company with a simple
idea bdquofor engineers
by engineersrdquo Today
we are proud to work
with 250 great people taking part in
software development projects for
well known global IT organizations
And we still believe in the same
values technological proficiency
and reliability
Jan Orzechowski
CEO and Co-Founder of j-labs
250 engineers
35 clients
3 locations
Software Development Center Managed ServicesAgile Software DevelopmentDedicated Development Teams
IT staff augmentationTeam leasingBody leasing
Competence centersMicroservices + CloudEnterprise Blockchain
wwwj-labscom
j-labs GmbH
Luise-Ullrich-Straszlige 20 80636
Muumlnchen
wwwj-labscom
Contact
Bartosz RybskiE bartoszrybskij-labscom
T +48 533 247 609 L DE EN PL
Quick facts
Founded 2008Employees 250
Offices 3Memberships Deutscher
Outsourcing Verband CyberForum Aspire
17
IT company providing advanced software development services in agile models
Managed ServicesSoftware development and maintenance Individually built competence centers Build-operate-transfer models
Agile Software DevelopmentSoftware development based on agile fixed price with j-labs full responsibility for delivering complete iterations
Dedicated Development TeamsSelf-containing development teams with j-labs technical leadership supported by Delivery Manager
Competence centersEnterprise Blockchain Microservices + Cloud
Specialization
Java JavaScript Net Enterprise Blockchain Microservices + Cloud
Clients (past and present)
HSBC Asseco PwC Comarch AliorBank BrownBrothersHarriman ABB Samsung Akamai Oracle Sabre CLX Nielsen Rocket Lawyer CircleK Zooplus and other
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Active community member
Pentalog Deutschland
GmbH
Unterortstraszlige 6-8
D-65760 Eschborn Germany
wwwpentalogcom
Contact
Katharina MensahDirector Business Development DACHE kmensahpentalogcomT +49 6196 56 101 90L EN DE F
Quick facts
Founded 1993Employees 1000Offices 12Memberships Deutscher Outsourcing Verband
Pentalogrsquos business model focuses on providing a full IT Services Platform that covers the entire scope of digital challenges a company of any size might face We are committed to support our clients 100 at every step of the software development process information systems operation and maintenance throughout the entire solution lifecycle Our platform is ready to tackle all challenges including IT recruitment software development digital marketing finance and even consulting advice on a number of different digital topics
Specialization
Software Development with all possible languages and frameworks (Frontend Backend Fullstack Software Maintenance Software Testing) Mobile Development IoT Development Cloud Computing Testing Consulting
Clients (past and present)
YBand Coravin MISSGUIDED Sensee Larvol Madecom Ama Optics Inc Isabellenhuumltte Lengow Likeabirdio Suprsale BBBSNYC BONOBUZZ BitGym Sharalike OtoSense Inc PAP Real Estate Easyflyer Partnaire NewStore Fred de la Compta SITA Aktan Ocea Smart Building Kalios JobAroundMe Socrative Les Parqueteurs de France Stokkly PickmeCab Mixcommerce Anevia 1-2-3tv Soluti Rue de la Paye Voyage Priveacute UniCredit Business Solutions HMY BRD
Delivery languages
English German Romanian French
18 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
At ERNI we believe in the impact of Swiss Software Engineering to create customers value Therefore we are building a global platform based on a Swiss mindset and adapted to the needs of local customers Our clients profit from method-based consulting services partnership-oriented technology and cost-conscious delivery services Since the foundation in Switzerland in 1994 sharing know-how to establish collective skills and focusing on economically sound engineering solutions played a key role and are the basis for successful software projects Today the ERNI Group has more than 700 employees in 7 countries and continues to grow
ERNI (Deutschland)
GmbH
Bettinastrasse 30 60325
FrankfurtMain Germany
wwwbetteraskerni
Specialization
Consulting Innovation Digital Business Transformation Agile Transformation amp DevOps Business Consulting Software Development Excellence UX amp UITechnology Digital Workplace Machine Learning amp Automation Enterprise Applications Augmented amp Virtual Reality Mobile Applications Cloud Testing amp Quality BlockchainDelivery Managed Services Development partnerships Turn-Key Solutions PMO-as-a-Service
Contact
Olaf von der AheE olafvonderaheernich
T +49(0)170 564 67 26L DE EN
Quick facts
Founded 1994Employees 700
Offices 12Memberships VDMA Microsoft
Gold Partner
Industry specialization
Medical Technology Manufacturing Banking amp Insurance Government Professional Services Transportation amp Logistics
Delivery languages
German English
11Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
ESKOM IT Sp z oo
Pulawska 543 02-844 Warsaw
Poland
wwweskomeu
Contact
Sebastian NiklewiczE sebastianniklewiczeskomeuT +48 22 100 55 84L EN PL
Quick facts
Founded 2003Employees 60+Offices 3Memberships Deutscher Outsourcing Verband Hewlett Packard Enterprise Platinum Partner Microsoft Gold Datacenter VMware Solution Provider Premier Red Hat Premier IBM Business Partner Veeam Silver Intel Gold Cloud28+ Pro Progressio and more
ESKOM has been providing IT services and infrastructure for many clients in Poland Great Britain and other countries for over 15 years We have extensive experience in working with a corporate clients but also with companies from the SME sector Our biggest advantage is a team of qualified engineers and consultants working 24 hours 7 days per week Our professionalism has been valued by Hewlett Packard Enterprise giving us the highest status - HPE Platinum Partner and by Red Hat with a Premier Business Partner status Beyond them we also have many other certifications and partnerships
Specialization
IT infrastructure architecture designing delivering implementation maintenance audits IT Operations (Server environment Networks Databases Monitoring 247365 Cloud Services HelpDeskServiceDesk Workstation and user environment) IT Security (Systems Security Information Security Audits Applications development and maintenance)
Clients (past and present)
Center for Informatics Technology (COI) by the Ministry of Digital Affairs Polish Oil and Gas Company (PGNiG) Office of Competition and Consumer Protection (UOKiK) Polish Airports Cinema City Group (9 countries in Europe and Israel) National Economy Bank (Bank Gospodarstwa Krajowego BGK) Fresh World International Polish-Japanese Academy of Computer Technology in Warsaw Unilink Cash Nordea Poland Willson amp Brown PZM Autotur Star-Type Sport Lim Comp (STS) PlusBank
Delivery languages
English Polish German
12 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Future Processing
ul Bojkowska 37A 44-100 Gliwice
Poland
wwwfuture-processingcom
Contact
Adam Mirowski (Business Development Manager DACH)E amirowskifuture-processingcomT +48 605 446 665L DE EN PL
Quick facts
Founded 2000Employees 900Offices 2Memberships Digitale Stadt Duumlsseldorf GSA - Global Sourcing Association BPCC - British Polish Chamber of Commerce ABSL - Association of Business Service Leaders in Poland
We are an IT partner specializing in solving business problems through technology by delivering complex solutions at every stage of the software production process from needs analysis and solution design through development to product maintenance We work on a number of innovative projects involving Machine Learning in Smart City medicine industry and space We also have our own products including SmartFlow ndash an intelligent waterworks monitoring system and INTRA ndash a modern Intranet platform We are a Microsoft partner and an ISO 270012013-certified software developer who has won many awards including the Global Sourcing Associationrsquos Outsourcing Service Provider of the Year (2016)
Specialization
Microsoft (NET C AZURE SHAREPOINT DYNAMICS CRM) JAVA PHP C++ Nodejs and others
Clients (past and present)
4Finance Actificent Allocate Software Altiweb AS Barlow Interiors Bridge Project Cambridge Computed Imaging Ltd CM2000 etisoft Euromoney Institutional Investor PLC FareShare Freedom from Torture Isite ista KMD Lenso Marston Holdings MPay Parkeon Plaut Pulsion Technology Screenmedia Smart Valor Solid Entreprenoslashr AS Steamship Mutual Steer Davies Gleave techsoup Tenneco The Linde Group Thomas Miller Time Care Trapeze Group UK Power Valeo Zest
Delivery languages
English German
14 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
InterVenture is a Swiss IT outsourcing company which specializes in the establishment of dedicated nearshore software development teams in Serbia ndash Europe`s striving IT hotspot
Our core competence is high-quality software development and our people are our most important asset Our success is based on our authentic engineering culture made of outstanding software developers true leadership and permanent knowledge development
InterVenture
Sihlquai 125 8005 Zuumlrich
Switzerland
wwwinterventureinfo
Specialization
Java Javascript net Scala Golang IOS Android QA automation DevOps Scrum PHP
Contact
Marko Djuric CEOE markodjuricinterventure
infoT +381 66 155 000
L EN DE F SRB
Quick facts
Founded 2010Employees 100
Offices 2Memberships Swiss Serbian
Chamber of Commerce Deutscher Outsourcing Verband
Clients (past and present)
Gogo R Franco Tamedia Ricardo Autoricardo Doodle Tutti Homegate Renovero Olmero Starticket Flaschenpost Gowago Escriba Butos Rocketmedia
Delivery languages
English
15Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
In 2008 we created a
company with a simple
idea bdquofor engineers
by engineersrdquo Today
we are proud to work
with 250 great people taking part in
software development projects for
well known global IT organizations
And we still believe in the same
values technological proficiency
and reliability
Jan Orzechowski
CEO and Co-Founder of j-labs
250 engineers
35 clients
3 locations
Software Development Center Managed ServicesAgile Software DevelopmentDedicated Development Teams
IT staff augmentationTeam leasingBody leasing
Competence centersMicroservices + CloudEnterprise Blockchain
wwwj-labscom
j-labs GmbH
Luise-Ullrich-Straszlige 20 80636
Muumlnchen
wwwj-labscom
Contact
Bartosz RybskiE bartoszrybskij-labscom
T +48 533 247 609 L DE EN PL
Quick facts
Founded 2008Employees 250
Offices 3Memberships Deutscher
Outsourcing Verband CyberForum Aspire
17
IT company providing advanced software development services in agile models
Managed ServicesSoftware development and maintenance Individually built competence centers Build-operate-transfer models
Agile Software DevelopmentSoftware development based on agile fixed price with j-labs full responsibility for delivering complete iterations
Dedicated Development TeamsSelf-containing development teams with j-labs technical leadership supported by Delivery Manager
Competence centersEnterprise Blockchain Microservices + Cloud
Specialization
Java JavaScript Net Enterprise Blockchain Microservices + Cloud
Clients (past and present)
HSBC Asseco PwC Comarch AliorBank BrownBrothersHarriman ABB Samsung Akamai Oracle Sabre CLX Nielsen Rocket Lawyer CircleK Zooplus and other
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Active community member
Pentalog Deutschland
GmbH
Unterortstraszlige 6-8
D-65760 Eschborn Germany
wwwpentalogcom
Contact
Katharina MensahDirector Business Development DACHE kmensahpentalogcomT +49 6196 56 101 90L EN DE F
Quick facts
Founded 1993Employees 1000Offices 12Memberships Deutscher Outsourcing Verband
Pentalogrsquos business model focuses on providing a full IT Services Platform that covers the entire scope of digital challenges a company of any size might face We are committed to support our clients 100 at every step of the software development process information systems operation and maintenance throughout the entire solution lifecycle Our platform is ready to tackle all challenges including IT recruitment software development digital marketing finance and even consulting advice on a number of different digital topics
Specialization
Software Development with all possible languages and frameworks (Frontend Backend Fullstack Software Maintenance Software Testing) Mobile Development IoT Development Cloud Computing Testing Consulting
Clients (past and present)
YBand Coravin MISSGUIDED Sensee Larvol Madecom Ama Optics Inc Isabellenhuumltte Lengow Likeabirdio Suprsale BBBSNYC BONOBUZZ BitGym Sharalike OtoSense Inc PAP Real Estate Easyflyer Partnaire NewStore Fred de la Compta SITA Aktan Ocea Smart Building Kalios JobAroundMe Socrative Les Parqueteurs de France Stokkly PickmeCab Mixcommerce Anevia 1-2-3tv Soluti Rue de la Paye Voyage Priveacute UniCredit Business Solutions HMY BRD
Delivery languages
English German Romanian French
18 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
ESKOM IT Sp z oo
Pulawska 543 02-844 Warsaw
Poland
wwweskomeu
Contact
Sebastian NiklewiczE sebastianniklewiczeskomeuT +48 22 100 55 84L EN PL
Quick facts
Founded 2003Employees 60+Offices 3Memberships Deutscher Outsourcing Verband Hewlett Packard Enterprise Platinum Partner Microsoft Gold Datacenter VMware Solution Provider Premier Red Hat Premier IBM Business Partner Veeam Silver Intel Gold Cloud28+ Pro Progressio and more
ESKOM has been providing IT services and infrastructure for many clients in Poland Great Britain and other countries for over 15 years We have extensive experience in working with a corporate clients but also with companies from the SME sector Our biggest advantage is a team of qualified engineers and consultants working 24 hours 7 days per week Our professionalism has been valued by Hewlett Packard Enterprise giving us the highest status - HPE Platinum Partner and by Red Hat with a Premier Business Partner status Beyond them we also have many other certifications and partnerships
Specialization
IT infrastructure architecture designing delivering implementation maintenance audits IT Operations (Server environment Networks Databases Monitoring 247365 Cloud Services HelpDeskServiceDesk Workstation and user environment) IT Security (Systems Security Information Security Audits Applications development and maintenance)
Clients (past and present)
Center for Informatics Technology (COI) by the Ministry of Digital Affairs Polish Oil and Gas Company (PGNiG) Office of Competition and Consumer Protection (UOKiK) Polish Airports Cinema City Group (9 countries in Europe and Israel) National Economy Bank (Bank Gospodarstwa Krajowego BGK) Fresh World International Polish-Japanese Academy of Computer Technology in Warsaw Unilink Cash Nordea Poland Willson amp Brown PZM Autotur Star-Type Sport Lim Comp (STS) PlusBank
Delivery languages
English Polish German
12 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Future Processing
ul Bojkowska 37A 44-100 Gliwice
Poland
wwwfuture-processingcom
Contact
Adam Mirowski (Business Development Manager DACH)E amirowskifuture-processingcomT +48 605 446 665L DE EN PL
Quick facts
Founded 2000Employees 900Offices 2Memberships Digitale Stadt Duumlsseldorf GSA - Global Sourcing Association BPCC - British Polish Chamber of Commerce ABSL - Association of Business Service Leaders in Poland
We are an IT partner specializing in solving business problems through technology by delivering complex solutions at every stage of the software production process from needs analysis and solution design through development to product maintenance We work on a number of innovative projects involving Machine Learning in Smart City medicine industry and space We also have our own products including SmartFlow ndash an intelligent waterworks monitoring system and INTRA ndash a modern Intranet platform We are a Microsoft partner and an ISO 270012013-certified software developer who has won many awards including the Global Sourcing Associationrsquos Outsourcing Service Provider of the Year (2016)
Specialization
Microsoft (NET C AZURE SHAREPOINT DYNAMICS CRM) JAVA PHP C++ Nodejs and others
Clients (past and present)
4Finance Actificent Allocate Software Altiweb AS Barlow Interiors Bridge Project Cambridge Computed Imaging Ltd CM2000 etisoft Euromoney Institutional Investor PLC FareShare Freedom from Torture Isite ista KMD Lenso Marston Holdings MPay Parkeon Plaut Pulsion Technology Screenmedia Smart Valor Solid Entreprenoslashr AS Steamship Mutual Steer Davies Gleave techsoup Tenneco The Linde Group Thomas Miller Time Care Trapeze Group UK Power Valeo Zest
Delivery languages
English German
14 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
InterVenture is a Swiss IT outsourcing company which specializes in the establishment of dedicated nearshore software development teams in Serbia ndash Europe`s striving IT hotspot
Our core competence is high-quality software development and our people are our most important asset Our success is based on our authentic engineering culture made of outstanding software developers true leadership and permanent knowledge development
InterVenture
Sihlquai 125 8005 Zuumlrich
Switzerland
wwwinterventureinfo
Specialization
Java Javascript net Scala Golang IOS Android QA automation DevOps Scrum PHP
Contact
Marko Djuric CEOE markodjuricinterventure
infoT +381 66 155 000
L EN DE F SRB
Quick facts
Founded 2010Employees 100
Offices 2Memberships Swiss Serbian
Chamber of Commerce Deutscher Outsourcing Verband
Clients (past and present)
Gogo R Franco Tamedia Ricardo Autoricardo Doodle Tutti Homegate Renovero Olmero Starticket Flaschenpost Gowago Escriba Butos Rocketmedia
Delivery languages
English
15Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
In 2008 we created a
company with a simple
idea bdquofor engineers
by engineersrdquo Today
we are proud to work
with 250 great people taking part in
software development projects for
well known global IT organizations
And we still believe in the same
values technological proficiency
and reliability
Jan Orzechowski
CEO and Co-Founder of j-labs
250 engineers
35 clients
3 locations
Software Development Center Managed ServicesAgile Software DevelopmentDedicated Development Teams
IT staff augmentationTeam leasingBody leasing
Competence centersMicroservices + CloudEnterprise Blockchain
wwwj-labscom
j-labs GmbH
Luise-Ullrich-Straszlige 20 80636
Muumlnchen
wwwj-labscom
Contact
Bartosz RybskiE bartoszrybskij-labscom
T +48 533 247 609 L DE EN PL
Quick facts
Founded 2008Employees 250
Offices 3Memberships Deutscher
Outsourcing Verband CyberForum Aspire
17
IT company providing advanced software development services in agile models
Managed ServicesSoftware development and maintenance Individually built competence centers Build-operate-transfer models
Agile Software DevelopmentSoftware development based on agile fixed price with j-labs full responsibility for delivering complete iterations
Dedicated Development TeamsSelf-containing development teams with j-labs technical leadership supported by Delivery Manager
Competence centersEnterprise Blockchain Microservices + Cloud
Specialization
Java JavaScript Net Enterprise Blockchain Microservices + Cloud
Clients (past and present)
HSBC Asseco PwC Comarch AliorBank BrownBrothersHarriman ABB Samsung Akamai Oracle Sabre CLX Nielsen Rocket Lawyer CircleK Zooplus and other
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Active community member
Pentalog Deutschland
GmbH
Unterortstraszlige 6-8
D-65760 Eschborn Germany
wwwpentalogcom
Contact
Katharina MensahDirector Business Development DACHE kmensahpentalogcomT +49 6196 56 101 90L EN DE F
Quick facts
Founded 1993Employees 1000Offices 12Memberships Deutscher Outsourcing Verband
Pentalogrsquos business model focuses on providing a full IT Services Platform that covers the entire scope of digital challenges a company of any size might face We are committed to support our clients 100 at every step of the software development process information systems operation and maintenance throughout the entire solution lifecycle Our platform is ready to tackle all challenges including IT recruitment software development digital marketing finance and even consulting advice on a number of different digital topics
Specialization
Software Development with all possible languages and frameworks (Frontend Backend Fullstack Software Maintenance Software Testing) Mobile Development IoT Development Cloud Computing Testing Consulting
Clients (past and present)
YBand Coravin MISSGUIDED Sensee Larvol Madecom Ama Optics Inc Isabellenhuumltte Lengow Likeabirdio Suprsale BBBSNYC BONOBUZZ BitGym Sharalike OtoSense Inc PAP Real Estate Easyflyer Partnaire NewStore Fred de la Compta SITA Aktan Ocea Smart Building Kalios JobAroundMe Socrative Les Parqueteurs de France Stokkly PickmeCab Mixcommerce Anevia 1-2-3tv Soluti Rue de la Paye Voyage Priveacute UniCredit Business Solutions HMY BRD
Delivery languages
English German Romanian French
18 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Future Processing
ul Bojkowska 37A 44-100 Gliwice
Poland
wwwfuture-processingcom
Contact
Adam Mirowski (Business Development Manager DACH)E amirowskifuture-processingcomT +48 605 446 665L DE EN PL
Quick facts
Founded 2000Employees 900Offices 2Memberships Digitale Stadt Duumlsseldorf GSA - Global Sourcing Association BPCC - British Polish Chamber of Commerce ABSL - Association of Business Service Leaders in Poland
We are an IT partner specializing in solving business problems through technology by delivering complex solutions at every stage of the software production process from needs analysis and solution design through development to product maintenance We work on a number of innovative projects involving Machine Learning in Smart City medicine industry and space We also have our own products including SmartFlow ndash an intelligent waterworks monitoring system and INTRA ndash a modern Intranet platform We are a Microsoft partner and an ISO 270012013-certified software developer who has won many awards including the Global Sourcing Associationrsquos Outsourcing Service Provider of the Year (2016)
Specialization
Microsoft (NET C AZURE SHAREPOINT DYNAMICS CRM) JAVA PHP C++ Nodejs and others
Clients (past and present)
4Finance Actificent Allocate Software Altiweb AS Barlow Interiors Bridge Project Cambridge Computed Imaging Ltd CM2000 etisoft Euromoney Institutional Investor PLC FareShare Freedom from Torture Isite ista KMD Lenso Marston Holdings MPay Parkeon Plaut Pulsion Technology Screenmedia Smart Valor Solid Entreprenoslashr AS Steamship Mutual Steer Davies Gleave techsoup Tenneco The Linde Group Thomas Miller Time Care Trapeze Group UK Power Valeo Zest
Delivery languages
English German
14 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
InterVenture is a Swiss IT outsourcing company which specializes in the establishment of dedicated nearshore software development teams in Serbia ndash Europe`s striving IT hotspot
Our core competence is high-quality software development and our people are our most important asset Our success is based on our authentic engineering culture made of outstanding software developers true leadership and permanent knowledge development
InterVenture
Sihlquai 125 8005 Zuumlrich
Switzerland
wwwinterventureinfo
Specialization
Java Javascript net Scala Golang IOS Android QA automation DevOps Scrum PHP
Contact
Marko Djuric CEOE markodjuricinterventure
infoT +381 66 155 000
L EN DE F SRB
Quick facts
Founded 2010Employees 100
Offices 2Memberships Swiss Serbian
Chamber of Commerce Deutscher Outsourcing Verband
Clients (past and present)
Gogo R Franco Tamedia Ricardo Autoricardo Doodle Tutti Homegate Renovero Olmero Starticket Flaschenpost Gowago Escriba Butos Rocketmedia
Delivery languages
English
15Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
In 2008 we created a
company with a simple
idea bdquofor engineers
by engineersrdquo Today
we are proud to work
with 250 great people taking part in
software development projects for
well known global IT organizations
And we still believe in the same
values technological proficiency
and reliability
Jan Orzechowski
CEO and Co-Founder of j-labs
250 engineers
35 clients
3 locations
Software Development Center Managed ServicesAgile Software DevelopmentDedicated Development Teams
IT staff augmentationTeam leasingBody leasing
Competence centersMicroservices + CloudEnterprise Blockchain
wwwj-labscom
j-labs GmbH
Luise-Ullrich-Straszlige 20 80636
Muumlnchen
wwwj-labscom
Contact
Bartosz RybskiE bartoszrybskij-labscom
T +48 533 247 609 L DE EN PL
Quick facts
Founded 2008Employees 250
Offices 3Memberships Deutscher
Outsourcing Verband CyberForum Aspire
17
IT company providing advanced software development services in agile models
Managed ServicesSoftware development and maintenance Individually built competence centers Build-operate-transfer models
Agile Software DevelopmentSoftware development based on agile fixed price with j-labs full responsibility for delivering complete iterations
Dedicated Development TeamsSelf-containing development teams with j-labs technical leadership supported by Delivery Manager
Competence centersEnterprise Blockchain Microservices + Cloud
Specialization
Java JavaScript Net Enterprise Blockchain Microservices + Cloud
Clients (past and present)
HSBC Asseco PwC Comarch AliorBank BrownBrothersHarriman ABB Samsung Akamai Oracle Sabre CLX Nielsen Rocket Lawyer CircleK Zooplus and other
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Active community member
Pentalog Deutschland
GmbH
Unterortstraszlige 6-8
D-65760 Eschborn Germany
wwwpentalogcom
Contact
Katharina MensahDirector Business Development DACHE kmensahpentalogcomT +49 6196 56 101 90L EN DE F
Quick facts
Founded 1993Employees 1000Offices 12Memberships Deutscher Outsourcing Verband
Pentalogrsquos business model focuses on providing a full IT Services Platform that covers the entire scope of digital challenges a company of any size might face We are committed to support our clients 100 at every step of the software development process information systems operation and maintenance throughout the entire solution lifecycle Our platform is ready to tackle all challenges including IT recruitment software development digital marketing finance and even consulting advice on a number of different digital topics
Specialization
Software Development with all possible languages and frameworks (Frontend Backend Fullstack Software Maintenance Software Testing) Mobile Development IoT Development Cloud Computing Testing Consulting
Clients (past and present)
YBand Coravin MISSGUIDED Sensee Larvol Madecom Ama Optics Inc Isabellenhuumltte Lengow Likeabirdio Suprsale BBBSNYC BONOBUZZ BitGym Sharalike OtoSense Inc PAP Real Estate Easyflyer Partnaire NewStore Fred de la Compta SITA Aktan Ocea Smart Building Kalios JobAroundMe Socrative Les Parqueteurs de France Stokkly PickmeCab Mixcommerce Anevia 1-2-3tv Soluti Rue de la Paye Voyage Priveacute UniCredit Business Solutions HMY BRD
Delivery languages
English German Romanian French
18 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
InterVenture is a Swiss IT outsourcing company which specializes in the establishment of dedicated nearshore software development teams in Serbia ndash Europe`s striving IT hotspot
Our core competence is high-quality software development and our people are our most important asset Our success is based on our authentic engineering culture made of outstanding software developers true leadership and permanent knowledge development
InterVenture
Sihlquai 125 8005 Zuumlrich
Switzerland
wwwinterventureinfo
Specialization
Java Javascript net Scala Golang IOS Android QA automation DevOps Scrum PHP
Contact
Marko Djuric CEOE markodjuricinterventure
infoT +381 66 155 000
L EN DE F SRB
Quick facts
Founded 2010Employees 100
Offices 2Memberships Swiss Serbian
Chamber of Commerce Deutscher Outsourcing Verband
Clients (past and present)
Gogo R Franco Tamedia Ricardo Autoricardo Doodle Tutti Homegate Renovero Olmero Starticket Flaschenpost Gowago Escriba Butos Rocketmedia
Delivery languages
English
15Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
In 2008 we created a
company with a simple
idea bdquofor engineers
by engineersrdquo Today
we are proud to work
with 250 great people taking part in
software development projects for
well known global IT organizations
And we still believe in the same
values technological proficiency
and reliability
Jan Orzechowski
CEO and Co-Founder of j-labs
250 engineers
35 clients
3 locations
Software Development Center Managed ServicesAgile Software DevelopmentDedicated Development Teams
IT staff augmentationTeam leasingBody leasing
Competence centersMicroservices + CloudEnterprise Blockchain
wwwj-labscom
j-labs GmbH
Luise-Ullrich-Straszlige 20 80636
Muumlnchen
wwwj-labscom
Contact
Bartosz RybskiE bartoszrybskij-labscom
T +48 533 247 609 L DE EN PL
Quick facts
Founded 2008Employees 250
Offices 3Memberships Deutscher
Outsourcing Verband CyberForum Aspire
17
IT company providing advanced software development services in agile models
Managed ServicesSoftware development and maintenance Individually built competence centers Build-operate-transfer models
Agile Software DevelopmentSoftware development based on agile fixed price with j-labs full responsibility for delivering complete iterations
Dedicated Development TeamsSelf-containing development teams with j-labs technical leadership supported by Delivery Manager
Competence centersEnterprise Blockchain Microservices + Cloud
Specialization
Java JavaScript Net Enterprise Blockchain Microservices + Cloud
Clients (past and present)
HSBC Asseco PwC Comarch AliorBank BrownBrothersHarriman ABB Samsung Akamai Oracle Sabre CLX Nielsen Rocket Lawyer CircleK Zooplus and other
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Active community member
Pentalog Deutschland
GmbH
Unterortstraszlige 6-8
D-65760 Eschborn Germany
wwwpentalogcom
Contact
Katharina MensahDirector Business Development DACHE kmensahpentalogcomT +49 6196 56 101 90L EN DE F
Quick facts
Founded 1993Employees 1000Offices 12Memberships Deutscher Outsourcing Verband
Pentalogrsquos business model focuses on providing a full IT Services Platform that covers the entire scope of digital challenges a company of any size might face We are committed to support our clients 100 at every step of the software development process information systems operation and maintenance throughout the entire solution lifecycle Our platform is ready to tackle all challenges including IT recruitment software development digital marketing finance and even consulting advice on a number of different digital topics
Specialization
Software Development with all possible languages and frameworks (Frontend Backend Fullstack Software Maintenance Software Testing) Mobile Development IoT Development Cloud Computing Testing Consulting
Clients (past and present)
YBand Coravin MISSGUIDED Sensee Larvol Madecom Ama Optics Inc Isabellenhuumltte Lengow Likeabirdio Suprsale BBBSNYC BONOBUZZ BitGym Sharalike OtoSense Inc PAP Real Estate Easyflyer Partnaire NewStore Fred de la Compta SITA Aktan Ocea Smart Building Kalios JobAroundMe Socrative Les Parqueteurs de France Stokkly PickmeCab Mixcommerce Anevia 1-2-3tv Soluti Rue de la Paye Voyage Priveacute UniCredit Business Solutions HMY BRD
Delivery languages
English German Romanian French
18 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
In 2008 we created a
company with a simple
idea bdquofor engineers
by engineersrdquo Today
we are proud to work
with 250 great people taking part in
software development projects for
well known global IT organizations
And we still believe in the same
values technological proficiency
and reliability
Jan Orzechowski
CEO and Co-Founder of j-labs
250 engineers
35 clients
3 locations
Software Development Center Managed ServicesAgile Software DevelopmentDedicated Development Teams
IT staff augmentationTeam leasingBody leasing
Competence centersMicroservices + CloudEnterprise Blockchain
wwwj-labscom
j-labs GmbH
Luise-Ullrich-Straszlige 20 80636
Muumlnchen
wwwj-labscom
Contact
Bartosz RybskiE bartoszrybskij-labscom
T +48 533 247 609 L DE EN PL
Quick facts
Founded 2008Employees 250
Offices 3Memberships Deutscher
Outsourcing Verband CyberForum Aspire
17
IT company providing advanced software development services in agile models
Managed ServicesSoftware development and maintenance Individually built competence centers Build-operate-transfer models
Agile Software DevelopmentSoftware development based on agile fixed price with j-labs full responsibility for delivering complete iterations
Dedicated Development TeamsSelf-containing development teams with j-labs technical leadership supported by Delivery Manager
Competence centersEnterprise Blockchain Microservices + Cloud
Specialization
Java JavaScript Net Enterprise Blockchain Microservices + Cloud
Clients (past and present)
HSBC Asseco PwC Comarch AliorBank BrownBrothersHarriman ABB Samsung Akamai Oracle Sabre CLX Nielsen Rocket Lawyer CircleK Zooplus and other
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Active community member
Pentalog Deutschland
GmbH
Unterortstraszlige 6-8
D-65760 Eschborn Germany
wwwpentalogcom
Contact
Katharina MensahDirector Business Development DACHE kmensahpentalogcomT +49 6196 56 101 90L EN DE F
Quick facts
Founded 1993Employees 1000Offices 12Memberships Deutscher Outsourcing Verband
Pentalogrsquos business model focuses on providing a full IT Services Platform that covers the entire scope of digital challenges a company of any size might face We are committed to support our clients 100 at every step of the software development process information systems operation and maintenance throughout the entire solution lifecycle Our platform is ready to tackle all challenges including IT recruitment software development digital marketing finance and even consulting advice on a number of different digital topics
Specialization
Software Development with all possible languages and frameworks (Frontend Backend Fullstack Software Maintenance Software Testing) Mobile Development IoT Development Cloud Computing Testing Consulting
Clients (past and present)
YBand Coravin MISSGUIDED Sensee Larvol Madecom Ama Optics Inc Isabellenhuumltte Lengow Likeabirdio Suprsale BBBSNYC BONOBUZZ BitGym Sharalike OtoSense Inc PAP Real Estate Easyflyer Partnaire NewStore Fred de la Compta SITA Aktan Ocea Smart Building Kalios JobAroundMe Socrative Les Parqueteurs de France Stokkly PickmeCab Mixcommerce Anevia 1-2-3tv Soluti Rue de la Paye Voyage Priveacute UniCredit Business Solutions HMY BRD
Delivery languages
English German Romanian French
18 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
j-labs GmbH
Luise-Ullrich-Straszlige 20 80636
Muumlnchen
wwwj-labscom
Contact
Bartosz RybskiE bartoszrybskij-labscom
T +48 533 247 609 L DE EN PL
Quick facts
Founded 2008Employees 250
Offices 3Memberships Deutscher
Outsourcing Verband CyberForum Aspire
17
IT company providing advanced software development services in agile models
Managed ServicesSoftware development and maintenance Individually built competence centers Build-operate-transfer models
Agile Software DevelopmentSoftware development based on agile fixed price with j-labs full responsibility for delivering complete iterations
Dedicated Development TeamsSelf-containing development teams with j-labs technical leadership supported by Delivery Manager
Competence centersEnterprise Blockchain Microservices + Cloud
Specialization
Java JavaScript Net Enterprise Blockchain Microservices + Cloud
Clients (past and present)
HSBC Asseco PwC Comarch AliorBank BrownBrothersHarriman ABB Samsung Akamai Oracle Sabre CLX Nielsen Rocket Lawyer CircleK Zooplus and other
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Active community member
Pentalog Deutschland
GmbH
Unterortstraszlige 6-8
D-65760 Eschborn Germany
wwwpentalogcom
Contact
Katharina MensahDirector Business Development DACHE kmensahpentalogcomT +49 6196 56 101 90L EN DE F
Quick facts
Founded 1993Employees 1000Offices 12Memberships Deutscher Outsourcing Verband
Pentalogrsquos business model focuses on providing a full IT Services Platform that covers the entire scope of digital challenges a company of any size might face We are committed to support our clients 100 at every step of the software development process information systems operation and maintenance throughout the entire solution lifecycle Our platform is ready to tackle all challenges including IT recruitment software development digital marketing finance and even consulting advice on a number of different digital topics
Specialization
Software Development with all possible languages and frameworks (Frontend Backend Fullstack Software Maintenance Software Testing) Mobile Development IoT Development Cloud Computing Testing Consulting
Clients (past and present)
YBand Coravin MISSGUIDED Sensee Larvol Madecom Ama Optics Inc Isabellenhuumltte Lengow Likeabirdio Suprsale BBBSNYC BONOBUZZ BitGym Sharalike OtoSense Inc PAP Real Estate Easyflyer Partnaire NewStore Fred de la Compta SITA Aktan Ocea Smart Building Kalios JobAroundMe Socrative Les Parqueteurs de France Stokkly PickmeCab Mixcommerce Anevia 1-2-3tv Soluti Rue de la Paye Voyage Priveacute UniCredit Business Solutions HMY BRD
Delivery languages
English German Romanian French
18 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Pentalog Deutschland
GmbH
Unterortstraszlige 6-8
D-65760 Eschborn Germany
wwwpentalogcom
Contact
Katharina MensahDirector Business Development DACHE kmensahpentalogcomT +49 6196 56 101 90L EN DE F
Quick facts
Founded 1993Employees 1000Offices 12Memberships Deutscher Outsourcing Verband
Pentalogrsquos business model focuses on providing a full IT Services Platform that covers the entire scope of digital challenges a company of any size might face We are committed to support our clients 100 at every step of the software development process information systems operation and maintenance throughout the entire solution lifecycle Our platform is ready to tackle all challenges including IT recruitment software development digital marketing finance and even consulting advice on a number of different digital topics
Specialization
Software Development with all possible languages and frameworks (Frontend Backend Fullstack Software Maintenance Software Testing) Mobile Development IoT Development Cloud Computing Testing Consulting
Clients (past and present)
YBand Coravin MISSGUIDED Sensee Larvol Madecom Ama Optics Inc Isabellenhuumltte Lengow Likeabirdio Suprsale BBBSNYC BONOBUZZ BitGym Sharalike OtoSense Inc PAP Real Estate Easyflyer Partnaire NewStore Fred de la Compta SITA Aktan Ocea Smart Building Kalios JobAroundMe Socrative Les Parqueteurs de France Stokkly PickmeCab Mixcommerce Anevia 1-2-3tv Soluti Rue de la Paye Voyage Priveacute UniCredit Business Solutions HMY BRD
Delivery languages
English German Romanian French
18 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Stefanini
Im Zollhafen 24 50678 Koumlln
Germany
wwwstefaninicom
Contact
Ernst VoegtleVP Sales Management EMEA
E ErnstVoegtlestefaninicomL EN DE
Quick facts
Founded 1987Employees 25000
Offices 77 incl Brazil (HQ) USA Belgium Germany
Memberships Deutscher Outsourcing Verband
Clients (past and present)
Large and mid-market companies in various industries
and markets incl Germany
Delivery languages
English German Romanian
19
We are Stefanini
We have three decades of IT expertise so you can rely on us to make your digital transformation dream a successful reality Wersquore your one-stop shop to engage your customers market digitally run your IT and find technology solutions
We help you in the Challenges of your business
Whether yoursquore mid-size or large we can help you run grow and digitally transform your IT You can get offshore onshore and nearshore consultancy services Outsource your IT to us (with helpdesks desktop and data center services) develop apps and maintain them integrate your systems and get the right people
Wersquove done it before
We work with over 500 companies across financial services manufacturing telecommunications chemical services technology public sector and utilities That includes 300 multinational companies In fact right now we have over 25000 professionals making businesses more agile flexible responsive and innovative our core values
Specialization
Digital Business Transformation amp Strategy Augmented amp Virtual Reality Cognitive Solutions End-User Computing Services Agile Application Services Application Management Services Workplace amp Infrastructure Strategic IT Staffing IoT Industry 40 Cloud Implementation
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Delivery languages
35 languages incl English German Romanian
Marco Stefanini Stefanini Koumlln office
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Volo LLC
Blankstrasse 4 6043 Adligenswil
Switzerland
wwwvologlobal
Contact
Daniel ZurfluhE danielzurfluhvoloamT +41 (0)41 552 00 78 L EN DE FR
Quick facts
Founded 2006Employees 180+Offices 7Memberships Deutscher Outsourcing Verband
20
Volo is one of the worldrsquos most unique algorithmically-centered software innovation boutiques We help industry leaders and leading-edge start-ups imagine and define the future
We donrsquot simply look for developers but mathematicians physicists and chess masters who are insatiably curious world class innovators We hire only from the top 10 of the market and set ourselves apart with the type of talent our clients arenrsquot able to hire on their own
We aim to be the innovation partner of choice for the worldrsquos leading innovators Approximately 50 of our projects we inherit as either failed projects or projects in crisis The rest are usually projects where clients are looking for serious technological horsepower to drive industry-changing innovation to drive their businesses to the next level
Specialization
CNETNETCore Nodejs Python Angularjs Reactjs React Native Native iOS (Swift and Objective C) Native Android Agile transformation Scrum Kanban Extreme Programming Practices
Clients (past and present)
Jabil MTS Questrade Kofile TradeCloud Perr amp Knight Vornex Dubai Airports Gap International
Delivery languages
English
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Accedia (BG) - wwwaccediacom
Bulpros (DE BG) - wwwbulproscom
Code Runners (NL BG) - wwwcode-runnerscom
Digiteum (BY GB) - wwwdigiteumcom
Icentic (DE) - wwwicenticcom
MusalaSoft (BG) - wwwmusalacom
Proxiad (BG) - wwwproxiadcom
ScaleFocus (BG) - wwwscalefocuscom
ANDERE IT- UND TECHNOLOGIE-DIENSTLEISTER
21Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
22
GESCHAumlFTSPROZESS DIENSTLEISTUNGEN
BPO Nextdoor
Ceprocs
Ceri
Advansys ESC
Andere Geschaumlftsprozessdienstleister
23
24
25
26
27
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
BPO Nextdoor is an Eastern European service company provides data entry contact center as well as media monitoring and analysis services The majority of our customers are from Germany Austria and Switzerland The main delivery location is the city of Lviv in Western Ukraine close to the Polish border which offers a sustainable cost-effeciency compared to the Eastern European cities of the European Union BPO Nextdoor is a member of Edvantis Group with headquarters in Berlin We employ among others German citizens and graduates from German universities so the project communication is always very smooth
BPO Nextdoor Inc
V Velykoho St 2 79012 Lviv
Ukraine
wwwbponextdoorcom
Specialization
We provide diverse information processing (media analysis product entry invoice entry address research etc) as well as customer support services (technical support and account services support via phone email and chat) 247 and in up to 15 European languages
Contact
Sergiy SumnikovE sergiysumnikovbponextdoorcom
T +1 (512) 535-0650L EN DE
Quick facts
Founded 2009Employees 100+
Offices 2Memberships Edvantis Group
Clients (past and present)
BPO Nextdoor serves different company sizes but the majority of our customers are German middle size companies from retaile-commerce hi-tech or media monitoring fields
Delivery languages
German English
23Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
We are a Central European Procurement Consulting Service company Focused on procurement services we are a fully integrated BPO Our solutions simplify and improve business processes provide you new opportunities and enable you to focus on your core business We offer simplified business performance solutions for your complex advanced and continuously changing environment Our mission is to take over your ldquonone-corerdquo day-to-day tasks so you can allocate your resources strategically Our tailored procurement solutions control cost and capital intensity They also strengthen market engagement support organizational transformation manage risks and make accurate business predictions our partners can always rely on
CEPROCStrade GmbH
Maximilianstraszlige 13 D-80539
Muumlnchen Germany
wwwceprocscom
Specialization
Procurement Services Strategic Sourcing Spend Analysis Tactical Purchasing Material Master Management and Data Classification Analytics Solutions and Business process Improvement Supplier Data Management Accounting and HR ServicesContact
Christopher MuumlllerE christophermuellerceprocscomT +49 (89) 2190953 801L EN DE
Quick facts
Founded 2010Employees 120+Offices 4Memberships Deutscher Outsourcing Verband
Clients (past and present)
Xerox Services GM-Opel SONEPAR
Delivery languages
English German French Spanish Italian Hungarian Portuguese Russian Danish Greek Polish and Bulgarian
24 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
CERI International Spz oo
Wersalska 6 91-203 Łoacutedź Poland
www ceripl
Contact
Daniel KubattaE danielkubattaceripl
T +48 604 742 940L EN DE PL
Quick facts
Founded 2003Employees 700+
Offices 3Memberships Deutscher
Outsourcing Verband ABSL Poland German Chamber
of Industry and Commerce Cooperation with Lodz
University of Technology and Bialystok University of
Technology
CERI International Sp z oo is an outsourcing center with substantial experience in effective business process management We are specialized in sensitive processes for banks and financial institutions as well as in applications testing conducted in our rapidly expanding Competence Center for Test and Automation Processes We are a member of the Group Delivery Center belonging to the Commerzbank Group and a stable employer in Poland We believe that client satisfaction is not the product of chance but the result of operational excellence digital standards and agile organization
Specialization
Banking and finance processes (KYC payments account services) receivables management HR software development application testing document management
Clients (past and present)
Commerzbank AG Consorsbank DAB BNP Paribas TeleSon Aasa Santander Consumer Bank mBank getIn Bank PaySquare Aasa Svenska
Delivery languages
Polish German English Spanish French Dutch Italian Norwegian Portuguese Czech Croatian Ukrainian Bulgarian Russian
25Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Advansys ESC (Europe HQ)
7200 The Quorum Oxford Business
Park North Garsington Rd Oxford
OX42JZ
wwwadvansys-esccom
Contact
Ahmed El MoghazyE ahmedelmoghazyadvansys-esccomT +44 (0) 1865 481 487L DE EN
Quick facts
Founded 2000Employees 300Offices 4
Advansys ESC ist ein internationaler Anbieter der auf Geschaumlftstransformationsloumlsungen und auf verschiedene Dienstleistungen spezialisiert ist darunter Strategisches Outsourcing Digitale Transformation und Industrielle Automatisierung Mit unseren Buumlros in 4 Kontinenten und dynamischen Outsourcing- und Engagement-Modellen koumlnnen wir Ihnen skalierbare Operationen anbieten die auf Ihre Zeitzonen- und Marktbeduumlrfnisse zugeschnitten sind Wir houmlren Ihnen zu und investieren Zeit um Ihre Taumltigkeiten zu verstehen und analysieren Somit koumlnnen wir Ihre Herausforderungen sowie Ihre Entwicklungsbereiche einfach zu identifizieren Infolgedessem erreichen wir eine einzigartige Beratung fuumlr Sie um echte Veraumlnderungen in Ihrem Haus herbeizufuumlhren
Specialization
Robotic process automation (RPA) Industrial automation Resourcing Augmented amp Virtual Reality DevOps
Delivery languages
English German French Spanish Japanese
26 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Clients (past and present)
Monginis DTCM as well as one of the largest Telecom Groups in Europe and the largest e-commerce platform worldwide
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
27
ABBYY (DE) - wwwabbyycom
CXG (BG) - wwwcx-gcom
EFF Finance (PL) - wwwefffinance
Getsix (PL DE) - wwwgetsixeu
Kell Outsourcing (DE) - wwwkelloutsourcingde
ANDERE GESCHAumlFTSPROZESS-DIENSTLEISTER
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
28 Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
RELEVANTE VERBAumlNDE amp MEDIEN
Deutscher Outsourcing Verband eV
ITIDA Egypt
Pro Progressio Foundation Poland
Outsourcing Journal
Andere relevante Verbaumlnde und Medien
27
28
29
30
31
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Deutscher Outsourcing
Verband eV
Lumumbastr 14 39126 Magdebrug
Germany
wwwoutsourcing-verbandorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorg
T +49 57 70045383L DE EN
Quick facts
Founded 2010Mitglieder ca 900
Subscribers ca 6000Reichweite ca 50000
Type Independent non-profit membership organization
Der Deutsche Outsourcing Verband ist eine komplett anbieterunabhaumlngige Mitgliederorganisation Als eingetragener Verband fungieren wir als Plattform fuumlr all diejenigen die sowohl auf Anwenderseite als auch auf Beratungs- und Anbieterseite mit der Auslagerung von IT und Geschaumlftsprozessen in den DACH Laumlndern sowie international betraut sind oder sich dafuumlr interessieren
Aufgaben
Unsere wichtigste Aufgabe ist es den Markt fuumlr Kooperationen mit externen Dienstleistern in den Unternehmensbereichen IT Finanzen HR Einkauf Produktion und Management aktiv zu unterstuumltzen
Interessenvertretung
Wir vertreten die Interessen aller in unseren Maumlrkten aktiven Parteien ndash Anwender Anbieter Berater und oumlffentliche Verwaltung Aufgrund unserer Unabhaumlngigkeit von einzelnen Anbietern koumlnnen wir komplett eigenstaumlndig agieren und uns insbesondere auch die Interessen von Anwendern in den DACH Laumlndern vertreten Dazu zaumlhlen ua die Verbesserung der Transparenz der Anbieterlandschaft die Schaffung unabhaumlngiger Informations- und Kontaktmoumlglichkeiten sowie die aktive Unterstuumltzung bei der Evaluierung oder der Kommunikation mit Anbietern Beratern und Vertretern der oumlffentlichen Verwaltung zB bei Investitionsvorhaben in den Sourcingdestinationen
29Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Kostenlose Mitgliedschaft
Der Verband steht allen Interessierten und Verantwortlichen offen und bietet dazu eine kostenlose persoumlnliche Mitgliedschaft Die Beantragung erfolgt online mit Sofortzugang wwwoutsourcing-verbandorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Egyptian IT Industry
Development Agency (ITIDA)
Smart Village Building (B121) Cairo-
Alexandria Desert Road Giza Egypt
wwwtimeforegyptnet
Contact
Maha Rashad acting CEOE MrashaditidagovegT +202-3534-5044L EN
Quick facts
Founded 2004Employees 350Offices 1Memberships Affiliate of The Ministy of CIT
ITIDA is the executive arm of the Ministry of CIT for spearheading the development of the Egyptian IT industry It is Egyptrsquos engine for spreading technology driving innovation and supporting foreign companies seeking to enhance their global offering from Egypt either through partnering with local providers or establishing presence in the country
ITIDA supports and develops the ICT industry through five main segments 1) Talent Development 2) Egyptian Companies Development 3) Innovation amp Entrepreneurship Support 4) Investor Attraction amp Support and 5) Business Ecosystem Development
30
Industry leaders are leveraging Egypt for their global ser-vice delivery Examples include
Siemens Healthcare center provides Lab Automation Tech-nical amp Software Support and contact center services for the region Mentor a Siemens business operates its largest RampD office outside the US with 400+ engineersSQS Egypt is the main offshore center for Europe providing Quality Assurance and Software Testing services in addition to Management Consulting and Business Agility Henkel has its Global IT SSC in Egypt and provides support ser-vices for the region including marketing sales and HRIBM has six regional technology delivery centers in EgyptDell EMC center of excellence with 1100 employeesMicrosoft Advanced Technology Lab (ATL) focuses on Natural Language Processing Speech Processing Machine Learning Computer Vision amp Search Engines where its work has contrib-uted to Microsoft flagship products amp cloud servicesVodafone International Services has 6000 employees provid-ing BPO amp ITO services for Europe and is the center for all Voda-fonersquos AI activitiesValeo Egypt employs 1500 engineers and is Valeorsquos largest Software RampD center in 30 countries representing 40 of the Software power of the groupService providers like Convergys Ecco Outsourcing Raya Teleperformance Xceed among others have extensive expe-rience serving the DACH region
Download Destination Guide Egypt
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Pro Progressio Foundation
ul Sobieskiego 104 lok 29
00-764 Warsaw Poland
wwwproprogressiopl
ContactWiktor Doktor
E wiktordoktorproprogressioplL PL EN
Quick factsFounded 2012Employees 14
Offices 1Type Independent non-profit
membership organization
Pro Progressio is the independent organization focused on growth and development of the BSS (Business Support Services) industry including the organizations representing BPO SSC RampD IT HR and Call Contact Center business areas Pro Progressio owns and runs the outsourcing industry media channels which are OutsourcingPortal (wwwoutsourcingportaleu) and OutsourcingampMore Magazine (wwwoutsourcingandmorepl)
Among activities run by Pro Progressio are as follows
bull Pro Progressio Club - a membership organizationbull The BSS Tour - Cycle of business events dedicated to outsourcing and business support servicesbull The BSS Forum - annual conference summarizing outsourcing best practicesbull The Outsourcing Stars Gala - annual black-tie evening Gala awarding fastest growing BSS companiesbull Best2Investorg - multilingual web platform presenting Polish BSS industry environmentbull BSSIndexcom - web platform presenting a number of BSS investments in Polandbull One Stop Shop - Consulting and Advisory services for companies interested to open operation center in Poland or looking for BSS business partner in Polandbull Networking - activities focused on building and growing business relations in BSS industry
Specialization
Pro Progressio specializes in six business areas related to outsourcing and business support services which are connected within the Pro Progressio business model named CASPEN CASPEN states for Consulting Advisory Support Promotion Education and Networking
31
Partners contributers clientsKPMG 3M AVON CBRE
Colliers International CushmanampWakefield Michael
Page SKANSKA VASTINT Devire Grafton Teleperformance
Transcom ATOS and many more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Outsourcing Journal
An independent publication by
Deutscher Outsourcing Verband eV
wwwoutsourcing-journalorg
Contact
Stephan FrickeE sfrickeoutsourcing-verbandorgT +49 57 70045383L DE EN
Quick facts
Language German and EnglishPublishing since 2010Subscription access freeArticles online ca 800Pages of PDFprint editions 1000+Authors 100+
Editorial focus non-promotional shared knowledge and industry news Markets Germany Europe world-wide
Only independent and non-promotional publication on ITO BPO SSC with focus on the German and European markets
The Outsourcing Journal provides in-depth information industry news and insights about the German European and Global IT- and business service industry
The journal is available free of charge and contributes to the knowledge transfer in the DACH countries Europe and other markets
There are more than 1000 pages of shared knowledge in our special editions and about 800 articles available entirely free of charge without registration via our online edition at wwwoutsourcing-journalorg
Categories
Read articles and news in German and English language about- Management strategies amp operations- Events publications and announcements- Markets data studies reports- Business amp company news - DACH amp EU - Locations- IT-outsourcing- Business process outsourcing
Updates
We update the Outsourcing Journal Online Edition weekly usually on Tuesdays and Fridays
wwwoutsourcing-journalorg
32
wwwoutsourcing-journalorg
JOURNALOUTSOURCING
Q3-2016 - English Deutsch
PARTNERS LOGO PARTNERS
wwwoutsourcing-verbandorg
SPECIAL EDITIONS
ITOampBPO GERMANY FORUM3
INTERVIEW EDITION
Cover Interview with Till Hahndorf about the Current Market Situation In Germany And Understanding Buyers And Service Providers gt page 52
Pictures Brandenburger Tor Luke Ma via flickr (Link)Interviews with practitioners and national
and international industry leaders onIT Sourcing In Germany
Global Markets amp ExpansionCosts amp Risks
Clientrsquos challengesFinancial Industry
Project Managementand more
Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Anis (RO) - wwwanisro
APDC (PT) - wwwaptcpt
Bulgarian Outsourcing Association (BG) - wwwoutsourcinginbgcom
Catalonia Invest (ES) - wwwcataloniacom
Cluj IT (RO) - wwwclujitro
Deutscher Process Automation Verband (DE) wwwprocess-automationorg
Germany Trade amp Invest (DE) - wwwgtaide
Hungarian Service amp Outsourcing Association (HU) - wwwhoahu
LVIV IT Clsuter (UA) - wwwitclusterlvivua
UITE (AM) - wwwuiteam
Vojvodina ICT Cluster Serbia - wwwvojvodinaictclusterorg
Outsourcing Destination Guides (EN) wwwoutsourcing-destinationsorg
Outsourcing Portal (PL EN)) wwwoutsourcingportaleu
OutsourcingampMore (PL EN) wwwoutsourcingandmoreplen
Emerging Europe (UK) wwwemerging-europecom
ANDERE RELEVANTE VERBAumlNDE INVESTITIONSSUPPORT-AGENTUREN CLUSTER UND MEDIEN
33Deutscher Outsourcing Verband eV All right reserved wwwoutsourcing-verbandorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg
Herrausgeber
Deutscher Outsourcing Verband eVLumumbastr 14 39126 Magdeburg Germany
officeoutsourcing-verbandorgwwwoutsourcing-verbandorg
Auflage
1 Auflage exklusiv fuumlr Sourcingberater2 Auflage geschlossen fuumlr Anwender in DACH3 Auflage freie kostenlosen Verteilung
Unabhaumlngiger Anbieterkatalog
Ausgewaumlhlte Unternehmen und Standardunternehmens-
informationen zur besseren Evaluierung
July 2018
Picture Berlin TV tower
Produktion
5com Communicationwwwoutsourcing-marketingorg