TOPIC-QUALLITY FUNCTION DEPLOYMENT

Name-Sourabh Gupta Branch-Mechanical Uid-k11180 Submitted to-Mr. Bhupendra Gahlot

A systematic method for transferring customer wants/needs/expectations into product and process characteristics

customerneeds

engineeringmetrics

benchmarking

on needs

target and final specs

technicalcorrelations

relativeimportance

relationships between

customer needs and

engineering metrics

Identify customer wants Identify how the good/service will

satisfy customer wants Relate the customer’s wants to the

product’s hows Identify relationships between the firm’s hows

Develop importance ratings Evaluate competing products

Facial Foam 100ml : A : Nivea Visage (Biersdorf Hamburg) B : L’Oreal (Paris) C : Biore (Kao)

Facial Foam A Facial Foam B Facial Foam C

Kesimpulan : Produk A yaitu Nivea Visage (Biersdorf

Hamburg) Facial Foam memiliki score yang paling tinggi diantara facial foam yang lainnya, berarti banyak sekali keinginan customer yang di cover oleh produk karakteristik dari Nivea Visage (Biersdorf Hamburg) Facial Foam.

Customer Driven Reduces Implementation Time Promotes Teamwork Provides Documentation

Thank You