june 2015 business outlook
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Joplin Area Chamber of Commerce | 320 East 4th Street | Joplin, MO 64801 | 417.624.4150 WWW.JOPLINCC.COM | FACEBOOK.COM/JOPLINCHAMBER | TWITTER.COM/JOPLINCHAMBER
JUN2015
our members announceINSIDE
the new normalholding people accountablePage 15
PRESIDENT’SMESSAGEKudos to the City and the Blasters p. 3
hot links 2015august 21
PRESENTED BY
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2015-2016 Executive Committee
David Glenn CHAIRMAN OF THE BOARD
Karen Plott CHAIRMAN ELECT OF THE BOARD
Randy Moore PAST CHAIRMAN OF THE BOARD
James Richards TREASURER
Louise Secker VICE CHAIRMAN MEMBERSHIP/ COMMUNITY DEVELOPMENT SERVICESKim Woodard CO-VICE CHAIRMAN MEMBERSHIP/COMMUNITY DEVELOPMENT SERVICESClive Veri VICE CHAIRMAN ECONOMIC/WORKFORCE DEVELOPMENT SERVICESLori Scott Dreiling CO-VICE CHAIRMAN ECONOMIC/WORKFORCE DEVELOPMENT SERVICES
Directors Ex-Officio Directors Gina Atteberry Sam Anselm Michael Beatty John Bartosh Brad Beecher Mike Gray Brandon Davis Lindsey Hayes Donovan Edwards Dr. C.J. Huff Jacqueline Hackett Dr. Alan Marble Holly Hukill Dr. Jennifer Methvin Charles Keeter Matt Proctor Kelli Perigo Marilyn Ruestman Gary Pulsipher Michael Seibert
Joplin Area Chamber of Commerce Staff ExecutiveRob O’Brian, CEcD PRESIDENTTonya Sprenkle VICE PRESIDENTLisa Kelly EXECUTIVE ASSISTANT
Member ServicesGinger LaMar, IOM DIRECTOR OF MEMBER SERVICES & DEVELOPMENTStephanie McGrew MEMBER EVENTS PRODUCER Martha Getz MEMBER EXPERIENCE COORDINATORCynthia Marlow MEMBER SUCCESS STRATEGIST
Communications & FinanceKirstie Smith COMMUNICATIONS DIRECTOR Wendy Brunner-Lewis COMMUNICATIONS COORDINATOR Cindy Weiss FINANCE DIRECTORSamantha Doubledee FINANCE COORDINATOR
Economic & Workforce DevelopmentSteve Russell NEWMAN INNOVATION CENTER DIRECTOR Kevin Welch DIRECTOR OF BUSINESS ATTRACTION Cary Beasley, IOM WORKFORCE DEVELOPMENT MANAGERMark Turnbull DIRECTOR OF REGIONAL STRATEGIES
Administrative SupportLea Schroer NEWMAN INNOVATION CENTER ADMINISTRATIVE ASSISTANT Melissa Winslow ADMINISTRATIVE ASSISTANT
Board of Directors Sponsors
Platinum Level City of Joplin Downstream Casino Resort The Empire District Electric Company KOAM-TV/FOX 14 – KFJX Stronghold Data LLC
Chairman LevelAMI Radio GroupCommerce BankEaglePicher Technologies, LLCFreeman Health SystemGeneral MillsJoplin Floor DesignsJoplin Globe Publishing CompanyJoplin Regional Business JournalJoplin Supply CompanyKODE-TV/KSNF-TVLamar Outdoor Advertising Lancaster SignsMercy Hospital JoplinMissouri Southern State UniversitySouthwest Missouri BankUS Bank, N.A.
President LevelBKD, LLPCommunity Bank & Trust (CBT)Roper HondaShow Me The Ozarks Magazine
Director LevelArvest BankChoice MarketingConnell Insurance, Inc.Innovative ObjectsLakeland Office Systems, Inc.Motive MattersWeed Whackers, Inc.
Joplin Area Chamber of Commerce 320 East 4th Street, Joplin, MO 64801Phone: 417.624.4150Fax: 417.624.4303www.joplincc.com
/joplinchamber
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PRESIDENT’S MESSAGE
At the end of last summer, the City began the effort to completely rebuild Joe Becker Stadium as part of the effort to bring professional minor league baseball back to the community. The goal was to replace the existing aluminum bleacher stands and concrete block concession and press area with a totally new, modern stadium with the amenities found in professional base-ball venues. And the work was to be completed in time for the Blasters’ opening game May 21, a time period of seven months.
City staff did a lot of the initial work in tearing down the old stands, clearing out the few houses on what is now the parking lot and generally getting everything prepped for new con-struction. In the meantime, local architect Chad Greer was working with the City on a design
that would be functional and cost-effective, yet carry a historic “brick” look as a tribute to the nearly 100-year history of the site.
As soon as the site was ready, Crossland Construction, the bid winner, began building the stadium. The fall wasn’t bad, but we all know the winter was not the best we have ever had for construction, and the spring rains didn’t help the effort. Yet, construction crews worked around the clock in the final days to finish the stadium, and City staff completed the parking area and had the field done enough for an exhibition game on Tuesday, then finished up in time for open-ing night on Thursday. It was a great effort on the part of lots of companies and individuals as well as the City to make the new Joe Becker a great place to play ball.
On the Blasters’ part, owners Shawn and Gabe Suarez worked tirelessly to create a brand new team. They hired key staff, recruited talent and also spent a lot of time at the stadium, making sure the team had its input into the “feel” they wanted for the fans, as well as the teams. Your Chamber’s Newman Innovation Center made space available for the Suarez family and their staff. We saw first hand the dedication they have for the sport, but they also have a passion to bring good team play and good entertainment to this community they hope to call home for many years to come.
I say entertainment because it is not just about the game, but also about the engagement. There are contests for the kids, and for those who still think they are kids, that bring them onto the field. There is music and the concessions and a family-friendly atmosphere. The Blasters came to opening night ready to play and to be a part of the community.
But, they can’t play to an empty stadium. The weather still hasn’t been the most cooperative, but that will change soon as we move into summer. The people here in our region have said time and again they want affordable family enter-tainment; they want the opportunity to have professional sports and they want a place at which they like to be. It’s here, and the business community needs to lead the way in keeping it here. Of course, there are tickets for individual games. There is also the “party deck” that can be rented for groups of customers or employees. There are opportuni-ties to have boxes or a section of seats. In short, there are ample opportunities to have a good time with customers, suppliers, employees, families and friends. And, just for fun, Friday home games always end with fireworks.
The new Joe Becker and the Blasters are great additions to our community. Kudos to both the City and the Blasters organization. But they are part of many exciting and positive things going on right now. It is too easy to focus on the negative news. It is understandable to think some aspects of Joplin’s rebuilding are taking too long, until you see the complexity of what is underway. But an evening at Becker, watching baseball, enjoying the facility and taking a break from hectic everyday “stuff” is a reminder that we have come a long way in four years and that more good things are on the horizon.
As I overheard one person say to his friend opening night, “It’s great to be an American, especially when you live here.”
Rob O’Brian, President
Kudos to the City and the Blasters
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Your Freeman Pharmacy
DOCTOR SURGEON
NURSE PHARMAC
IST
freemanquickmeds.com
Freeman West 1102 W. 32nd St. | Joplin417.347.3792
32nd & McClelland3201 McClelland Blvd. | Joplin417.347.6337
Neosho336 S. Jeff erson St. | Neosho417.455.4378
Presented by
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2015Message to the Network from Chairman
Nicole Brown Isaac Newton once said, “If I have seen further than others, it is by standing upon the shoulders of giants.” Mentors lift us up to see our potential and imagine our future. Young professionals need mentorship both formally and informally. Mentors inspire, challenge and support us through career and life decisions. Although I have experienced a lifetime of informal mentoring, I was hesitant to join a formal mentoring group in the Young Professionals Network (YPN). I now see it as one of the most valuable pieces of my personal and professional growth. Led by Gary Duncan, our group meets twice a month to discuss obstacles, opportunities and successes. Lending perspective, advice and sometimes tough feedback, Gary challenges our group to be our best and never settle for sub-par results. Gary is just one of our Leadership League “coaches” investing in the future of young professionals. The complete lineup includes Ann Leach, John Hipple, Vicky Mieseler, Peggy Fuller, Troy Richards and Joe Craigmile. Coaches meet with their team on a regular basis to share knowledge, facilitate conversation and offer sage advice. Inspired by Leadership League, a new generation of mentors are stepping up to the plate this summer. College students transitioning from the Super Leaders leadership development program to YPN membership will be matched with a young professional. Mentors will help students build relationships and grow the confidence needed to transition into an active YPN member. This month I’d like to challenge you to look for opportunities to mentor a young professional. The most valuable commodity you have to offer is your time and experience. You will be investing in the future of Joplin.
2015-2016 Executive CommitteeNicole Brown, Chairman
Brent Baker, Co-ChairmanLindsey Hayes, Past Chairman
Shawn DanielJake HeistenJennifer LittleRyan Melton
Stephanie OnstotGreg SuttonMegan Tyler
Christina Williams
YPN New MembersSkyler Arbuckle, MSSU Super LeadersMatt Armstrong, MSSU Super Leaders
Ryan Buerk, MSSU Super LeadersMichael Chilton, MSSU Super Leaders
Jamie Kyle Deese, MSSU Super LeadersAbigail Finder, MSSU Super Leaders
Zach Gagnon, Commerce BankMatthew Gibson, State Farm Insurance -
Matthew Gibson AgencyShelly Haag, Commerce Bank
Shakira Herfel, MSSU Super LeadersCourtney Jablonski, MSSU Super Leaders
Betsy James, Ronald McDonald House Charities of the Four States
Travis Lewis, MSSU Super LeadersHunter Luna, Sleep Number Store
Michael Maddock, MSSU Super LeadersCharynn Multhaup, MSSU Super Leaders
Ashlea Norman, MSSU Super LeadersHayley Sirmon, Empire District Electric
CompanyArielle Speer, MSSU Super LeadersHolly Stone, MSSU Super Leaders
Kendra Tilton, MSSU Super LeadersMathew Wyatt, Empire District Electric
Company
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The Independent Living CenterJeff Flowers, Executive Director
2639 East 34th Street20-Year Anniversary
Mercy ClinicGary Pulsipher, President
100 Mercy WayGrand Opening
Flip Shop Cheer ZoneTed and Barbara Johnson, Owners1502 South Madison, Webb City
New Season, New Coach
Mercy Hospital JoplinGary Pulsipher, President
100 Mercy WayGrand Opening
Joplin Public LibraryJacque Gage, Director300 South Main Street
Family Place Library Designation
TalentForceMichelle Schopper, Branch Manager
1202 South Range Line Road, Suite 13 1-Year Anniversary
Ribbon Cuttings
Ribbon provided by Countryside in the City
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Ribbon Cuttings Presented by
Outback Archery & TackleSteve Burton, Owner410 East 7th Street
Presenting Trailer to JHS Archery Team
Keller Williams Realty of Southwest Missouri619 South Florida Avenue
Red Day Kick Off at Watered Gardens Gospel Rescue Mission
State Farm Insurance - Matthew GibsonMatthew Gibson, Agent
2007 South Sergeant AvenueNew Membership
Stone Village Children’s Center 5601 North Main Street Joplin, MO 64801 417.553.8055 At Stone Village Children’s Center, our vision is to focus on the whole child and to provide our community with an authentic Montessori-based natural learning preschool in a beautifully prepared environment with highly-trained teachers who are passionate about the education of your individual child. We believe children learn best when they work at their own pace, using hands-on materials they can manipulate themselves. We believe the environment should provide opportunities for movement and self-discovery and that every child is unique and their individuality must be respected throughout the educational process. The Montessori-based method is the only educational philosophy that allows each child, as a unique individual, to reach his or her full potential. Children who have had the Montessori-based learning experience develop into well-rounded and peaceful individuals with a love for learning. We offer: * Advanced nutrition program/ organic and holistic health * Flexible payment options and assistance * Full-time and part-time all-day preschool (ages 2-6) * Garden school/school-age program and special classes * Professional development, training and resource center *Specializing in sales of educational materials and supplies Stone Village Children’s Center continually strives to improve our environment by attending conferences, training sessions and classes. We strive to plan and organize our program to meet the needs of our community and to form a perfect high-quality Montessori-based natural learning facility.
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Our Members Announce by Joplin Supply Company’s Galleria at 4th and Michigan is open to the public. Come see their kitchen showroom complete with beautiful granite countertops from Signature Interior Expressions. Whether you’re looking for a simple update to your kitchen or interested in a full remodel, they are Joplin’s best resource for beautiful home products. Visit them at www.thegalleriashowroom.com.
Freeman Health System has partnered with Pittsburg State University to become its official sports medicine and rehabilitation provider. Dr. Michael Zafuta, PSU graduate and orthopaedic physician at Pittsburg Ambulatory Surgery Center, is joining the team of Freeman physicians and will serve as medical director of the university’s sports medicine program. For more information, go to www.freemanhealth.com.
Pink Door Boutique®, a service of Freeman Health System specializing in hard-to-find women’s health products and gifts, has once again earned national accreditation from the American Board for Certification in Orthotics, Prosthetics & Pedorthics, Inc. For more information, go to www.freemanhealth.com.
Joplin Blasters fans have three ways to purchase tickets to every Joplin Blasters 2015 Home Game: At www.joplinblasters.com, by calling 417.437.6105 or 417.621.8744, or in person at Joe Becker Stadium.
The Joplin Blasters and Missouri Southern State University’s Drumline have formed a partnership to bring the drumline to selected Blasters’ home games during the 2015 season. For more information, go to www.joplinblasters.com.
Athletes involved in women’s sports at Missouri Southern State University presented a check for more than $10,000 to the Freeman Foundation during the Athletics Awards Banquet May 4. Throughout the last school year, athletes sold pink T-shirts and auctioned off jerseys to raise funds for the Pride for Pink campaign. For more information, go to www.mssu.edu.
A limited-time scholarship initiative has been launched by the Missouri Southern Foundation to help increase the value of new, endowed scholarships for students at Missouri Southern State University. Under the Southern Match program, the Foundation will place an additional $10,000 from its undesignated scholarship funds into each newly endowed scholarship created. The minimum principal amount under this initiative would be $20,000, with half coming from the donor and half from the Foundation. For more information, call 417.625.9696.
UV Sanitized recently opened its doors as the first and only company to offer comprehensive mobile UV service in the Midwest. Using high-output ultraviolet (UV) rays, UV Sanitized’s equipment eliminates more than 99.99 percent of viruses, germs, bacteria and mold spores on surfaces and in the air. Their process takes mere minutes and does not use harsh chemicals. For more information, go to www.uvsanitized.com.
The Missouri Department of Conservation recently provided a Tree Resource Improvement and Maintenance (TRIM) grant to the City of Joplin. The $1,300 grant provided funding for educational materials
that City Arborist Mike McDaniel uses in his job and in working with the public. For more information, go to www.joplinmo.org.
The City of Joplin Parks and Recreation Summer Day Camp is back for kids ages 5-12! If your children like arts and crafts, sports, games and swimming then this is the camp for them. Available Monday through Friday, from 7:30 a.m. until 6 p.m. at Carver Memorial Nursery, 520 S. School Ave., located next to Ewert Aquatic Center. Camp starts June 8 and runs through August 7. Cost is $85 per week. For more information, go to www.joplinparks.org.
Higdon Florist reminds you that June is wedding and anniversary month! The artistic designers are exceptional and are ready to work with you on weddings, anniversaries or any special occasion. Higdon also provides flowers for the gift shop at the new Mercy Hospital Joplin. The Hot Spot inside Higdon serves lunch Monday-Thursday and delicious, refreshing blended iced coffees. For more information, go to www.higdonflorist.com, follow them on Facebook, stop in at 201 East 32nd Street or call them at 417.624.7171.
Robert (Bob) Copeland resigned as president of Mercy Hospital Carthage May 31. Copeland served as president since 1996. In the interim, Scott Watson, vice president of operations for Mercy Carthage, will serve as administrator. For more information, go to www.mercy.net.
Mercy Clinic Stone’s Corner, 6151 North Main Street Road, Webb City, announces an Extended Care Clinic. Walk-Ins are welcome Monday-Friday, 7 am to 7 pm and on weekends, 10 am to 6 pm. They treat acute conditions that require immediate attention but aren’t life threatening or severe enough for a trip to the emergency room. For more information, go to www.mercy.net.
Storm Stanley, a local advertising agency, has applied for a $100,000 grant from Chase’s Mission Main Street Grants®. Storm Stanley must submit a questionnaire outlining a business plan that will result in growth of the business and receive at least 250 votes to be eligible for a grant. Customers, fans and community members can show support for Storm Stanley by voting at www.MissionMainStreetGrants.com or by visiting stormstanley.com. The voting deadline is June 19.
Distinctive Home Products is your complete building and remodeling solution. Come see their showroom open to the public at 2211 East 7th Street, or call 417.781.2648. New products: Marvin Ultimate Lift and Slide Door is available in stunningly large sizes and numerous panel configurations and allows for a seamless transition from the exterior to the interior of your home. Kohler Sweep Spray Faucet’s specially angled nozzles create a forceful blade of water designed to sweep away stuck-on food from your dishes.
Residence Inn by Marriott in Joplin has begun its 2015 renovation! For the first phase of the renovation, contractors will work in the guest rooms, closing a wing at a time to limit construction traffic to a confined area. Phase one is currently scheduled to be completed mid-July with phase two, the public spaces, beginning in September. For more information, find Residence Inn Joplin on Facebook.
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The Chamber is interested in your business. If you won an award, opened another office or are planning an event, let us know. We want to share your accomplishments and events with your fellow members! For our next issue, submit your announcement to [email protected] by June 10. Please include “Our Members Announce” in the email subject line. Find all our members in our online Membership Directory.
Calling all runners! Mark your calendars for September 12. Lace up your shoes and start training because Ronald McDonald House Charities of the Four States is hosting the 3rd Annual Big Red Shoe to help children heal with their families by their side. With the help from volunteers and athletes, this year’s fundraiser can be another great success. Each race--the 15k, 5k and Kid’s Fun Run—is perfect for all runners. Register today through athletepath.com at http://bit.ly/1zsDm8p or call 417.624.2273 for more information.
Forged Waterjet Fabrications is celebrating its one-year anniversary. They want to thank the Joplin community and surrounding areas for supporting their new business. Your partnerships led to a very successful start. They appreciate your business and look forward to partnering with individuals and businesses alike. For more information, go to www.forgedwaterjet.com.
At Uncommon Orthodontics, they think everyone should be proud to smile, and they promise to help you achieve that goal! They understand braces are a big investment in your smile, and they want to make sure you have all the information about their upcoming price increase to make the right decision for you and your child. Please watch this video and hear from Clinical Director Dr. Bill Pickard. For more information, call 417.625.1114.
Pro 100 Inc. Realtors is celebrating their 35th anniversary! Thank you to all their past and future clients and friends for supporting their company since 1980. Pride in their profession, excellence in their service and leaders in the community is why Pro100 was voted the #1 real estate company in the Four States. For more information, call 417.782.0800.
An eclectic mix of contemporary painting and mixed media by retired Pittsburg State University professors, called “Diverse Directions: Robert Russell & Alex Barde,” is showcased in the Main Gallery of Spiva Center for the Arts through July 3. For more information, call 417.623.0183.
Spiva Center for the Arts, 222 West Third Street, is seeking visitor services volunteers to work at the reception desk on weekdays. Volunteers assisting at the front desk handle such duties as greeting visitors, answering phones, processing new memberships and class registrations, handling gift shop and exhibit sales, and helping with classroom preparations. People may sign up to work a morning or afternoon shift of three to four hours on Tuesday through Friday. Training is provided. For more information, call 417.483.8084.
Motive Matters is proud to announce their executive trainer, Tammy Benson, was chosen as one of the area’s Most Influential Women by the Joplin Regional Business Journal. The life of a leader is most influential when it is motivated by service, care and love. For more information about Motive Matters, go to www.motivematters.com.
Missouri small business owners are feeling better about the economy this year. Fewer say the region is still in a recession nationally and they’re more likely than in past years to describe state-level business conditions as favorable. This is according to results of the 2015 U.S. Bank Small Business Annual Survey. The survey reveals trends in economic sentiment, issues of greatest concern to small business owners, plans for future hiring and capital expenditures, innovation and more. For more information, go to www.usbank.com.
Summer is here and there is lots of excitement at Children’s Haven of Southwest Missouri! Keep up with all the action by liking them on Facebook. To find out more about Children’s Haven’s services or to learn how you can make a difference, give them a call at 417.782.4453 or email [email protected].
Pro Musica presents the 35th Joplin PoPs June 26 at 8 p.m. on the Oval at Missouri Southern State University, 3950 East Newman Road. The Fountain City Brass Band from Kansas City will present an evening of patriotic tunes, show tunes and light classics “under the stars.” Bring your own seating and picnics. Tickets are $10 for adults, children 12 and under free, and are available at Cleo’s Picture Framing, Ernie Williamson Music or Southwest Missouri Bank branches in Joplin, Carthage and Neosho. For complete information, go to www.promusicajoplin.org.
Congratulations, graduates! Deck the Walls is running a graduation special of 25 percent off custom framing your diplomas. Just bring in your diplomas any time before June 30 to received discount. There is no limit to how many diplomas or certificates you get framed. So, come in today and “Get Framed!” For more information, call 417.781.3151.
Does your little superhero want to fly, flip and jump like their favorite masked crusader? Does your princess want to learn to dance and tumble like a beautiful princess? The Flip Shop has new Superhero and Princess classes specially designed for your two- to four-year-olds. These classes are a great introduction to lifelong health and flexibility for your superhero or princess. Call 417.624.2652 or email [email protected] for more details!
Robert B. Lee, a member of the law firm of Warten, Fisher, Lee & Brown, L.L.C., became of counsel to the firm in April. He will continue in practice with the firm, concentrating in estate planning and probate administration. The firm is also pleased to announce the recent association of Jeffrey S. Monroe and Allison J. Mardis with the firm. For more information, call 417.624.3818.
Sign up at www.star1043joplin.com for a chance to receive Star 104.3’s Workday Payoff! Each week, they will randomly draw from the entries and go to the person’s place of business to see if he or she is listening to Star 104.3 and have their “I Listen to Star 104.3” Star easily visible at work. If so, they win $104.30! The contest from AMI Radio Group runs from March 30-June 18.
Celebrate Joe Harding’s 71st birthday June 2 from 10 am-2 pm at Joe Harding Sales & Service, 515 North Range Line Road. The first 71 purchases over $7.10 will receive a free Victorinox paring knife, and for every $7.10 purchase made, have a lunch on Joe! For more information, call 417.624.3020.
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Revolution Beauty Beauty Salon 112B South Main Street, Suite 4 Joplin, MO 64801 417.317.1402 www.revolution-beauty.com Stacey Struble, Owner Sponsor: Dustin Storm, Storm Stanley
Don’s Cold Storage and Transportation LLC Warehousing/Transportation 2320 South Hall Street Webb City, MO 64870 P.O. Box 1924 Rogers, AR 72756-1924 417.208.5200 www.donscoldstorage.com Brent McBride, General Manager Don Coenen, CEO Sponsor: Cynthia Marlow, JACC
Camcor Environmental, LLC, MBE/WBE/DBE Environmental Excavation and Demolition 20383 Raccoon Road Stella, MO 64867 417.628.3809 Sara and Pat Camerer, Owners Sponsor: Tiffany Grantham-Stout, Ozark Center Stone Village Children’s Center, LLC Child Development & Day Care Center 5601 North Main Street Joplin, MO 64801 417.553.8055 LeAnna Williams, Owner Sponsor: Shawn Wininger, 417 Business Resource Center EGS Telemarketing 1717 West 7th Street Joplin, MO 64801 417.621.7006 www.egshome.com Nicole Rhuems, Administrative Assistant Kelly O’Brien, Joplin Site Director Sponsor: Cynthia Marlow, JACC
Welcome New MembersSami’s on Main LLC dba Sami’s Family Restaurant Restaurant 3909 East 20th Street Joplin, MO 64804 417.553.8128 Casey and Seth Zeka, Owners Sponsor: Cynthia Marlow, JACC
NSTC, LLC Vacuum Cleaners - Sales and Service 3316 East 32nd Street Joplin, MO 64804 417.206.0545 Sam Schmidt, Owner Scott Morris, Owner Sponsor: Cynthia Marlow, JACC
Pittcraft Printing Printers 112 East Rose P.O. Box 718 Pittsburg, KS 66762-0718 620.231.3200 www.pittcraft.com Tim Collar, President Jake Rudisill, Director of Sales & Marketing Sponsor: Cynthia Marlow, JACC
Red Lobster - Joplin Restaurant/Bar 3131 South Range Line Road Joplin, MO 64804 417.782.2199 www.redlobster.com Brandon Sanders, General Manager Sponsors: Dr. Steven Skaggs, Skaggs Chiropractic; Cynthia Marlow, JACC
The Chamber’s Board of Directors and staff are pleased to welcome our newest Chamber members. Please keep these and all members in mind when looking for goods and services.
Invite your clients or vendors to join the Chamber. Contact Cynthia Marlow at 417.624.4150 or [email protected].
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3929 E 7th Street Suite DJoplin, MO 64801417-782-7247
If you would like a free review of yourretirement account or any of your otherinvestments to see if they areappropriate for your long-term goals,please call or stop by today.
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Calendar of Events for June 2015June 1 12 pm Business EXPO Committee Meeting Chamber Office
June 2 9 am Leads Group One Sign Designs
June 3 9 am Leads Group Three Keller Williams Realty
June 4 8:30 am Leadership Joplin Class Local Government Session Joplin City Hall, 5th Floor
June 5 7:30 am First Friday Coffee Mercy Cancer Center
June 10 9 am Leads Group Two Chamber Office
June 15 12 pm Leadership Joplin Steering Committee Chamber Office
June 16 9 am Leads Group One Chamber Office 5:30 pm Business After Hours Qdoba Mexican Grill
June 17 9 am Leads Group Three Chamber Office 11:30 am Cultural Affairs Committee Chamber Office
June 18 8:30 am Leadership Joplin 2015 Motive Matters Teambuilding Session Hideout Harley-Davidson
June 23 9 am Chamber Connection Chmber Office
June 24 9 am Leads Group Two Chamber Office
June 25 6 pm Leadership Joplin 2015 Graduation Downstream Casino Resort
June 26 8 am Business EXPO 2016 Open Registration Chamber Office
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THANK YOU FOR RENEWING
Acme Brick Company ................................................. 1988
Ad Systems, Inc. ............................................................ 1983
ADC Dental Group ........................................................ 1981
Ray Alburty Company ................................................. 1973
Alert One Pest Control, Inc........................................ 2008
Allgeier, Martin and Associates, Inc. ...................... 1955
American Construction .............................................. 1996
AMI Radio Group .......................................................... 2001
Andy’s Frozen Custard ................................................ 2012
Annie’s Baking, LLC ...................................................... 1952
Area Agency on Aging ................................................ 1990
Audio Acoustics, Inc. ................................................... 1986
Autotronics, Inc. ............................................................ 1967
Baker Davis Roderique, CPAs, PC ........................... 1955
Beimdiek Insurance Agency, Inc. ............................ 1988
Bicycle Specialists, LLC ............................................... 2009
Big Brothers Big Sisters of the Ozarks ................... 1997
BKD, LLP ........................................................................... 1962
Blanchard, Robertson, Mitchell and Carter, PC .. 1974
Boy Scouts of America, Ozark Trails Council ...... 1994
Braum’s ............................................................................ 1989
Briteway Building Maintenance .............................. 1993
Area Hearing and Speech Clinic.............................. 2013
Arrow Box Company of Joplin................................. 1979
Bemis Company, Inc. ................................................... 2012
Boyd Metals of Joplin .................................................. 1995
Butcher’s Block Event Center ................................... 2013
Car Credit Leasing ........................................................ 2013
Carlson Chiropractic Center ..................................... 2003
Catholic Charities of Southern Missouri ............. 2013
Cleo’s Picture Framing and Design ......................... 1983
Con-Way Truckload ..................................................... 1952
Deck the Walls................................................................ 2005
Fabick Cat Rental .......................................................... 1961
Farmers Insurance - Andy Queen Agency .......... 2012
Fleischaker and Williams ............................................ 1960
Ford Lofts and Delaware Duplex ............................. 2011
FOX 14-KFJX .................................................................... 2004
General Dynamics Ordnance & Tactical Systems-Munition .......................................................................... 1995
Great Southern Bank ................................................... 1989
Herrman Lumber Company ..................................... 2011
JCI Industries, Inc. ........................................................ 1995
Joplin Fire Protection Company, Inc. .................... 1979
Joplin Globe Publishing Company......................... 1946
THANK YOU FOR RENEWING
Joplin Schools ................................................................ 1979
KOAM-TV ......................................................................... 1974
Kraft Insurance Services/Wilson-Turner-Gavin . 1956
Manpower, Inc. .............................................................. 1978
Midcon Cables Company .......................................... 1985
Mini-Gastric Surgery, LLC .......................................... 2009
Missouri Work Assistance .......................................... 2013
Neal Group Construction, LLC ................................. 2004
Olive Garden ................................................................. 2003
Ozark Gateway Association of Realtors ................ 2000
People Link Staffing Solutions ................................ 2006
Price Cutter Plus............................................................ 2010
PRO 100, Inc., Realtors ................................................ 1980
Realty Executives Tri-States ...................................... 2012
Regal Car Sales and Credit ........................................ 2008
Shamrock Bolt & Screw Company, Inc. ................. 1978
Spring River Christian Village ................................... 1988
Tri-State Truck Center ................................................. 2001
Victory Ministry & Sports Complex ........................ 2013
Volk’s Avanti Insurance Agency, Inc. ..................... 1986
Wells Fargo Advisors, LLC .......................................... 1987
The Whitlock Company ............................................. 2008
Are you interested in exhibiting at Joplin’s largest business-to-business trade show? BUSINESS EXPO | JANUARY 19-20, 2016
Save the Date - Friday, June 26
w Applications ONLY accepted at 8 a.m. Friday, June 26 at the JACC office w No booth space will be reserved over the telephone w A $100 deposit MUST be received to ensure booth selection (full booth payment is accepted) w A map will be available for you to choose your booth location w Booth spaces will go fast! This is your chance to reserve your space in the best business-to- business showcase in Joplin w All JACC members are eligible to exhibit
What you need to know:
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Acme Brick Company ................................................. 1988
Ad Systems, Inc. ............................................................ 1983
ADC Dental Group ........................................................ 1981
Ray Alburty Company ................................................. 1973
Alert One Pest Control, Inc........................................ 2008
Allgeier, Martin and Associates, Inc. ...................... 1955
American Construction .............................................. 1996
AMI Radio Group .......................................................... 2001
Andy’s Frozen Custard ................................................ 2012
Annie’s Baking, LLC ...................................................... 1952
Area Agency on Aging ................................................ 1990
Audio Acoustics, Inc. ................................................... 1986
Autotronics, Inc. ............................................................ 1967
Baker Davis Roderique, CPAs, PC ........................... 1955
Beimdiek Insurance Agency, Inc. ............................ 1988
Bicycle Specialists, LLC ............................................... 2009
Big Brothers Big Sisters of the Ozarks ................... 1997
BKD, LLP ........................................................................... 1962
Blanchard, Robertson, Mitchell and Carter, PC .. 1974
Boy Scouts of America, Ozark Trails Council ...... 1994
Braum’s ............................................................................ 1989
Briteway Building Maintenance .............................. 1993
Joplin Schools ................................................................ 1979
KOAM-TV ......................................................................... 1974
Kraft Insurance Services/Wilson-Turner-Gavin . 1956
Manpower, Inc. .............................................................. 1978
Midcon Cables Company .......................................... 1985
Mini-Gastric Surgery, LLC .......................................... 2009
Missouri Work Assistance .......................................... 2013
Neal Group Construction, LLC ................................. 2004
Olive Garden ................................................................. 2003
Ozark Gateway Association of Realtors ................ 2000
People Link Staffing Solutions ................................ 2006
Price Cutter Plus............................................................ 2010
PRO 100, Inc., Realtors ................................................ 1980
Realty Executives Tri-States ...................................... 2012
Regal Car Sales and Credit ........................................ 2008
Shamrock Bolt & Screw Company, Inc. ................. 1978
Spring River Christian Village ................................... 1988
Tri-State Truck Center ................................................. 2001
Victory Ministry & Sports Complex ........................ 2013
Volk’s Avanti Insurance Agency, Inc. ..................... 1986
Wells Fargo Advisors, LLC .......................................... 1987
The Whitlock Company ............................................. 2008
Hot Links2015
Presenting Sponsor
Gold Sponsor
Friday, August
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$350 per team
Shotgun Starts at 8 a.m. and 2 p.m.
Eagle Creek Golf & Country Club
You could win a NEW CAR from Roper Honda by sinking a hole-in-one like Gary Greene of Pro 100 last year!
Your entry fee includes:• Four person scramble• Green fees• Golf cart• Breakfast from Panera• Networking lunch from
by Rib Crib• Special on-course
contests• 1st through 3rd places
awarded in two flights per shotgun start
• Hole-in-One prize from Roper Honda
Gold Sponsor
Presenting Sponsor
Team Members
Player 1 - Team Captain
Player 2
Player 3
Player 4
Please check your preferred start time 8 a.m. 2 p.m.
Payment Methods
Payment enclosedCharge my credit cardInvoice my business
Card Number
Business Name (if invoicing)Signature
Expiration Date and CVN#
Email, fax or mail your registration to Stephanie McGrew: [email protected], 417.624.4303 (F) 320 East 4th Street, Joplin, MO 64801
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Member FDIC. ©2015 U.S. Bank
Celebrating together lifts our spirits.The community that plays together, stays together. That’s why we join you in supporting organizations and events, creating awe-inspiring memories that make us all happy to call this our hometown.
Proud to be a Joplin Chamber of Commerce Sponsor.
usbank.com/ourcommunity
Day of Action Helps Local AgenciesYour Chamber is participating in United Way’s Worldwide Day of Action every day in June.
During the entire month, help us stock participating agencies’ supplies of personal hygeine products for people in need. Bring your donated hygeine items to the Chamber office, and we will get them to United Way.
Help us fill up our lobby during this hygeine drive!
Mobile App Online Member Directory Community Profile New Website Coming Soon!
Get All the Chamber Information You Need! In the Office or On the Go
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Lots of managers espouse the importance of holding people accountable. But truth be told, most avoid it like the plague. Fear of not being “fair,” fear of appearing heavy handed, fear of not being liked. It’s time to stop the hand-wringing and get down to basics. First, use the job description as your main source for accountabilities. Use it as the basis for hiring or promoting people into a position. It’s an objective way to screen candidates and assure they will have the skills and experience to do the job. Ask for specific examples of how they have performed these functions in the past. Remember, the job description provides the major accountabilities. It is not a procedural “how-to” document. Share the job description with the incumbent so they know their accountabilities. Verify that there is agreement about the major accountabilities and let them know this will be used for training, coaching and performance feedback. Because the job description is focused on job accountabilities, other job descriptions can be used to assist people who want to expand their skills, responsibilities or explore other opportunities. Second, have KPIs: Make sure you have objective ways to measure and monitor key performance indicators (KPIs) and communicate those methods to the people performing the jobs. KPIs need to be aligned with strategic objectives and initiatives, and involving the incumbent in the process of identifying ways to monitor and measure success will ensure more buy-in than if KPIs are handed down from “on high.” Follow though by providing feedback about performance. Successful managers know it’s their job to manage both people and processes. They communicate expectations, monitor the key performance indicators to assure things are on track and communicate information on a timely basis. It’s important that employees have the opportunity to provide input and feedback if the measures or KPIs aren’t realistic or relevant and why.
The New Normal: Four Easy Steps to Holding People Accountable by Marty Stanley, National Speaker, Author and Consultant
After all, they are the ones doing the job, know it best and want to do a good job. Third, stop overcompensating for under-performers. Here’s the deal: Holding people accountable isn’t always easy, particularly with people who are under-performing. Sometimes managers think it’s easier to do the work themselves, or they can do it better, or it will take less time than to train and monitor and coach someone else. The question then becomes, is it easier to do your work as a manager and their work, or to hold them accountable? Unless you are willing to communicate expectations, provide the resources for people to do their jobs and hold your people accountable, you’re the one who is under-performing and not
accountable. Fourth, accountability is a two-way street. Remember that employees have to be accountable for their own performance. If a manager provides clear expectations, timely and objective feedback and opportunities for coaching or training to improve, then it’s up to the person to be accountable for the results produced. It then becomes their
choice to be accountable. For accountability to be the new normal, organizations must align human resource and operational policies and practices with strategic objectives. That means having a good performance management system, the right compensation and reward structures, and training and development opportunities in place to support job performance and corporate objectives. The result will be alignment, integrity and effectiveness. That’s accountability. That’s success. That’s the new normal. Marty Stanley is a national speaker and consultant on personal and organizational change. Her new book “From Type A to Type T: How to Be a Transformational Leader in a Bottom-Line World,” was released this spring.
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According to W. Edwards Deming, “Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.” The key to
obtaining profit is to having a sustainable competitive advantage. A competitive advantage is a unique benefit that your company offers your primary customers (i.e. target markets) that differentiates you from your competitors (i.e. fast service, high client retention, open 24/7, high referral rate, well trained and knowledgeable employees, innovative technology, etc.). A competitive advantage enables your company to create superior value for its target markets and higher profits. Ask yourself, who are your best customers and what are you doing to satisfy their needs? Who are your competitors and what are they doing to satisfy customers’ needs? Your strategic plan and the success of your business will depend upon your ability to gather competitive intelligence on a continual basis, analyze your competitors, plan on how you can effectively deal with them, and then take action. Remember, it’s all about the customers’ perception of your company and your competitors. Your customers’ “perceptions” are “reality” to them. Customers will usually buy from the company they believe will best meet their needs (i.e. selection of products/services, hours of operation, customer service level, convenient location, expert advice, good website, credit card acceptance, etc.). Discover your company’s image in relation to your competitors in the marketplace. This is referred to as your “position” in the marketplace. You will need to carefully analyze your customers’ view of your company and your competitors. During this process
Creating Your Competitive Advantage By Karen Bradshaw, Director of the Center for Entrepreneurship, MSSU
consider what your company does better than your competitors, what the competitors do better than your firm, and what you can do to overcome the competition. Consider using the following steps to analyze your competition: 1. Research information about your competitors by using the Internet. Check out their websites to see what type of new or existing products/services they offer, certifications, trade organization endorsements, etc. Read customer comments in industry-related blogs. Examine product/service reviews and ratings. 2. Talk to your competitors’ salespeople, distributors, customers and employees. Look for ways to improve your company. 3. Survey your current and former customers about their opinions of both your company and your competitors. Get your sales force or employees to gather information from customers and prospective customers. Ask your customers to tell you what their best and worst experiences have been in dealing with your company. Ask them what they would like to see changed in your company. 4. Examine your competitors’ advertising and promotional techniques. Watch, listen and read your competitors’ advertising messages. 5. Shop your competition. Visit and purchase from their store, website, etc., to better understand their methods of operation, products and services. You need to track the preferences of your target markets regularly by staying in constant contact with them and altering your products/services accordingly. Continue to stay in touch with changing preferences by informal face-to-face discussions, in-store surveys and feedback requests in your store or on your website. This process of gathering competitive intelligence will enable you to determine the competitive strengths and weaknesses of your company in comparison to your competition; carefully examine the opinions of current and former customers; refine your company’s competitive advantage and image; and then target new prospects and increase your profitability by advertising your competitive advantage.
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Elite CommercialAudio/Video Sales & Service
Toll Free: 800-621-5256Local: 417-869-0770
a a i u s . c o mp r o a u d i o s u p e r s t o r e . c o m
2120 S. Roosevelt Suite 3Joplin, MO 64804
Audio / Video SystemsPro Audio Equipment
Camera SystemsHealthcare Communications
Teeter Insurance Agency Since 1979
Missouri, Oklahoma and Kansas
"REST ASSURED WHEN YOU INSURE WITH TIA, YOU GET PLENTY OF TLC"
www.lindateeter.com
1321 S. Illinois Avenue, Joplin, MO 64801 wk. (417) 781 4820 • fax: (417) 781 7187
Linda S. Teeter, LUTCF
Join us for this exciting quarterly event where members can get involved and connect with other members and build their network in a fun and energetic environment. This is a guided event. Due to the structure of the format, we ask that attendees arrive on time and plan to stay for the entire event in order to achieve the optimal experience. RSVP at www.joplincc.com or call 417.624.1996.
320 East 4th St. Joplin, MO
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Small Business & Technology Development CenterMissouri Southern State University
The Robert W. Plaster School of Business3950 Newman Road, Joplin, MO 64801-1512 Phone: 417.625.3128 Fax: 417.625.9782
HOW TO WRITE A SUCCESSFUL BUSINESS PLAN June 2 (Tuesday), 1:30-4:30 p.m. Location: Plaster Hall, Room 108, MSSU Cost: $39
STARTING A SMALL BUSINESS: THE FIRST STEPS June 4 (Thursday), 1:30-4:30 p.m. Location: Plaster Hall, Room 108, MSSU Cost: $29
MICROSOFT EXCEL LEVEL 1 June 9 (Tuesday), 1:30-4:30 p.m. and June 11 (Thursday), 1:30-4:30 p.m. Location:: Plaster Hall, Room 320, MSSU Cost: $119
UNDERSTANDING FINANCIAL STATEMENTS June 18 (Thursday), 1:30-4:30 p.m. Location: Plaster Hall, Room 108, MSSU Cost: $49
Find the full schedule of workshops at www.mssutraining.com.
MICROSOFT EXCEL LEVEL 2 June 23 (Tuesday), 1:30-4:30 p.m. and June 25 (Thursday), 1:30-4:30 p.m. Location: Plaster Hall, Room 320, MSSU Cost: $119
Serve on a City of Joplin Board or CommissionWhatever your interest, the City probably has a place for you to serve. Boards and commissions range from the City Tree Board and Conventions & Visitors Advisory Board to Historic Preservation and Traffic Commission. You must be a registered Missouri voter to apply. Find the complete list of boards and commissions, and the online application form, at www.joplinmo.org under the “Government” tab.
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First Friday Coffee
Friday, June 5 7:30-8:30 a.m.
Sponsored by and located at Mercy Hospital Joplin Mercy Cancer Center
100 Mercy Way
RSVP by June 3 at www.joplincc.com or
417.624.1996.
Business After Hours
Presenting Sponsor
Tuesday, June 16 5:30-7 p.m.
Sponsored by and located at Qdoba Mexican Grill
3102 East 7th Street, Suite 100-B
RSVP by June 12 at www.joplincc.com or 417.624.1996.
THANK YOU!
US Bank, N.A., Chairman Sponsor, for helping us communicate with our members!
Save the Date!
Leadership Joplin 2015 Graduation
Thursday, June 25
Business EXPO 2016 Open Registration
Friday, June 26
Hot Links Annual Golf Tournament Friday, August 21Presented by