july 2010 report from health care reform now

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  • 8/8/2019 July 2010 Report From Health Care Reform Now

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    HEALTH CARENOW!FOR AMERICA

    QUALITY, AFFORDABLE HEALTH CARE WE ALL CAN COUNT ON.

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    Health Care for America Now is a national grassroots coalition of more than 1,000 organizations in

    46 states representing 30 million people. HCAN spent $51 million over the past two years in the fight to

    win passage of health reform and to keep Congress from being steamrolled by corporate special interests.

    HCAN gratefully acknowledges the contributions of Diane Archer, Melissa Cohen, Gian Johnson and

    Deepika Mehta in the preparation of this report.

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    THE AFFORDABLE CARE ACT, signed into law by

    President Obama on March 23, 2010, was one of

    the most significant domestic achievements in

    American political history. Nearly a century after

    President Theodore Roosevelt first broached the

    idea of national health reform in 1912, the

    Affordable Care Act represents an historic steptoward ending the insurance industrys stranglehold

    on our health care, eliminating the worst insurance

    company abuses and guaranteeing that all

    Americans have quality and accessible health care

    they can afford.

    Because private health insurance will be expanded

    to cover millions more people, many with the

    assistance of tax credits, Congress included

    provisions in the law to improve the quality

    and value of private coverage for everyone. One

    suchprovision createsstandardsthatmake

    sure healthplansspendaminimumamount

    ofpremium revenue onmedical care.These

    benchmarks are known as medical-loss ratios

    (MLRs), and they represent the portion of premium

    revenue insurers pay out to doctors, hospitals

    and other health care providers for clinical care.

    The non-medical expenses funded by premiums

    include salaries, profits, lobbying, advertising,

    marketing, agent commissions, overhead, and

    underwriting (the industry term for identifying

    and excluding or charging very high premiums to

    applicants with various health conditions). The

    MLR standards are critical to curbing the industrys

    anti-consumer practices, controlling rising

    premium costs, squeezing value out of premiums

    paid by private and public customers, and ending

    the relentless profiteering of health insurance

    companies.

    Specifically, the Affordable Care Act requires insurers

    to spend on patient care at least 80 percent of

    health plan premiums collected from individuals

    and small employers and 85 percent of premiums

    from large employers.1

    Startingin2011, healthplansmust rebate

    to consumersand employersthe difference

    betweentheminimumsandactualspending

    onhealth care. Ifthe newlawhadbeenonthe

    booksin2009, the sixlargestfor-profithealth

    insurance companieswouldhave been required

    to refund $1.9 billioninthatyear alone for

    spending too much on profits, CEO pay and

    administration, according to a report by a Wall

    Street analyst (see Table 1).2

    Despite the rhetoric from health insurers, redirecting

    this amount of money to benefit consumers and

    employers would not represent a severe blow

    to the enormously wealthy health insurance

    industry. The top five for-profit health insurers

    alone recorded $12.2 billion in profits in 2009.3

    Without the minimum medical-loss ratios, which

    still are well below the average MLRs achieved in

    the 1990s,4 health plans would continue to spend

    excessively on profits, bloated CEO pay packages,

    lobbying and administrative activities designed to

    take advantage of consumers.

    To enforce the MLRstandardsandachieve these

    savings, the DepartmentofHealthandHuman

    Services(HHS)mustbeatbackthe insurance

    industryssophisticated effortstoundercutthe

    law. If the rules are implemented as intended,

    the Affordable Care Act will hold accountable an

    industry that abuses millions of customers when

    New Health Insurance Premium Rules

    Will Control Costs for Families, Businesses

    Industry Trying to Undercut Congress,Weaken Provision Worth $1.9 Billion to Customers

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    they need health benefits the most.Ifinsurers

    are successfulat redefiningmedical care, they

    will continue rippingoffAmericans,many of

    whom have no choice of health plans because

    of relentless industry consolidation and market

    concentration. That is why the insurance industryand its Washington-based mouthpieces, Americas

    Health Insurance Plans (AHIP) and the Blue Cross

    Blue Shield Association (BCBSA), are fighting so

    vigorously to undermine the law. They want to

    expand the definition of allowable medical

    expenses to include costs that are not directly

    related to the delivery of care and have not

    historically been classified as medical. They want

    to strengthen their ability to maximize profits and

    skirt incentives to reduce cost.

    The Affordable Care Act assigned to the National

    Association of Insurance Commissioners (NAIC)

    the task of making detailed recommendationsto HHS on the MLR standards. The industry is

    treating this as an opportunity to undercut the

    laws provisions on this important market reform.

    Insurance companies have deployed more than

    1,700 lobbyists and company executives at periodic

    NAIC meetings in a bid to preserve the status quo

    and overwhelm regulators (while drowning out

    the voices of the 29 members of the NAIC consumer

    panel).5 Insurers have used virtually unlimited

    resources to hire law firms, lobbyists and consultants

    to drown the NAIC in paperwork. They have filedalmost 160 comment letters totaling more than 600

    pages expressing their wishes and concerns about

    MLR rules, compared to 23 letters from consumers

    and business owners who would potentially benefit

    from the health care law, according to Senator Jay

    Rockefeller of West Virginia.6

    Insurance company shareholders are betting the

    companies will wear down political support for the

    law and ultimately pressure HHS to retreat from

    the clear intent of Congresseven though HHShas been aggressively implementing other parts

    of the law. Managed-care stocks are valued as if

    the law will be implemented as written, said one

    Wall Street analyst. When reform gets reformed,

    he said, the stocks will get a boost.7 This rhetoric

    motivates the industry, and the insurers hope

    victories at the NAIC will blunt market reforms in

    the short-term and frustrate full implementation of

    the law in the long term.

    The modern era of private health insurance greed

    began quietly in 1994, when the nations non-

    profit Blue Cross-Blue Shield plans changed their

    national bylaws to enable the companies to convert

    to for-profit entities.8 This event revolutionized

    the industrys finances to the detriment of the

    American public. Regional for-profit health insurers

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    began consolidating into powerful national

    corporations owned by private investors.9 For

    example, WellPoint the biggest for-profit private

    health insurer by membership, was cobbled

    together from formerly non-profit Blue Cross plans

    in 14 states.

    10

    Today 99 percent of U.S. metropolitan areas have

    excessive concentration of power in the health

    insurance markets.11 Yet even as insurers have

    built monopoly power, they have been unwilling

    or unable to leverage their huge market shares to

    restrain growth in medical costs; rather they have

    raised premiums and reduced the share of premiums

    spent on medical care.12 And that goes a long way

    in explaining their long history of abusing the

    public, denying needed patient care and providingdubious rationales for their pricing actions.13

    Healthinsurersmedical-loss ratioswere

    95percent, onaverage, in1993. Over the

    next 17 years, investor-owned health insurers

    reduced spending on actual medical care to an

    average of 81 percent of premiums collected,

    according to a study by PricewaterhouseCoopers

    and company filings with the U.S. Securities and

    Exchange Commission.14 This occurred because

    premiums continued growing faster than medicalinflation.15 At the same time, insurance industry

    consolidation and negotiating power accelerated16;

    insurers rigged the system to short-change

    reimbursements for doctors and hospitals17; and

    many major drugs lost patent protection and

    were replaced by less expensive generic versions.18

    The remaining 19 percent of premiums went to

    profits, executive salaries, lobbying, marketing,

    administrative expenses, sales commissions, and

    the cost of weeding out sick people whose conditions

    might make them unprofitable to insure.19

    Inthe individual and small-group markets, insurers

    routinely operate with medical-loss ratios that are

    much lower than average. A 2008 study of these

    markets found many as low as 60 percent.20

    Analysts and investors view the medical-loss ratio

    as an indicator of future industry earnings and as

    a measure of an insurance CEOs business acumen.

    When the percentage rises, it suggests the volume

    and cost of care ate into profits, and when it declines

    Wall Street applauds companies and their executives.

    For example, Barrons recently published an article

    about Coventry Health Care, concluding that the

    companys CEO, Allen Wise, is:

    known for his strict attention to costs. Under his

    guidance, Coventry was able to reduce the medical-loss

    ratio, or MLRthe percentage of premium revenue used

    for medical coststo 80.2% in this years first quarter

    in its commercial group, a decline of 70 basis points,

    or 0.7%, from the year-ago period. Operating margins

    jumped to 5.4% in the quarter from 1.8% a year ago,

    while earnings of $97.3 million, or 66 cents a share,

    far outstripped analysts expectations.21

    There are significant geographic variations in

    medical-loss ratios among and within the same

    insurance holding companies, according to data

    compiled by Wall Street analysts. Some health plans

    in some states devoted 94 cents of every premium

    dollar to health care benefits, while others spent

    as little as 33 cents.22 Consumers are kept in the

    dark about these vast differences because such

    benchmarks largely are obscured in Securities and

    Exchange Commission filings. Consumers investingthousands of dollars in health plan premiums

    typically have minimal data to guide their purchase

    decisions or explain where their premium dollars go.

    The data in Tables 2, 3 and 4 show the substantial

    gap in health spending between the Affordable

    Care Acts new standards and selected health

    insurance company subsidiaries.

    Considerable disparities in patient spending are

    evident when aggregated large-group, individual

    and small-group markets are compared. Last yearthe biggest insurers used about 15 cents out of

    every premium dollar paid by large employers

    for administrative costs and profits, while more

    than 26 cents out of every premium dollar in the

    individual market went to administrative costs and

    profits (Table 5).23 Self-insured employers typically

    pay less than 10 cents out of each health care dollar,

    and the federal Medicare program spends less than

    3 cents on non-medical services (Figure 1).24

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    plans that participate in the FEHBP, the typical

    MLR is around 95 percent.34 These programs,

    as well as Medicare and Medicaid plans run by

    private companies, are profitable for insurers, as

    proven by the intense competition that exists in

    those markets. The public Medicare program hasconsistently spent more than 97 percent of its

    federal benefit outlays on medical care since 1993,

    setting the gold standard for most efficient health

    plan.35 (Figure 1)

    In California, major private plans with the highest

    medical-loss ratios in 2007 ranged from 90.6 to

    97.1 percent.36 Those tend to be non-profit and

    pay their executives less than the large, for-profit

    health insurers. One of the nations largest health

    plans, the non-profit Kaiser Permanente healthmaintenance organization, had a 92.2 percent

    MLR in 2009. Since 2004, it has never dropped

    below 91.6 percent, according to analyst John Rex

    of J.P. Morgan.37

    As noted earlier, company reports filed with state

    regulators suggest that without changes to their

    business models, many of the nations largest

    investor-owned health insurers will fall short of

    the MLR standards and face substantial rebaterequirements.

    Table 1 (Page 4) shows how much money each of

    the six largest companies would have to rebate to

    customers if the health care law had been in effect

    in 2009. If HHS calculated MLRs in the same way

    that insurers have done for years, UnitedHealth

    would owe $867 million in rebates, followed by

    WellPoints $614 million, Aetnas $143 million,

    Humanas $130 million, Coventry Health Cares

    $81 million, and CIGNAs $44 million. That is atotal of $1.9 billion in rebates for only those six

    companies.38

    That amount is a necessary cap on the industrys

    excesses and will limit the extent to which soaring

    premiums are used on activities that confer no

    tangible benefit on enrollees. However, it does

    not begin to threaten the solvency of these large

    insurers, as some have implied to regulators. The

    five largest for-profit health insurers posted record

    profits of $12.2 billion in 2009.

    On July 20, 2010, UnitedHealth reported a second-

    quarter profit of $1.12 billion, a 31 percent increase

    from the same period a year earlier. The companysconsolidated MLR fell 2.1 percentage points to 81.5

    percenta decline that drove profitability and

    surprised Wall Street analysts.39

    The $892 billion-a-year health insurance industry40

    is lobbying strenuously to prevent federal officials

    from adopting the MLR standards without major

    concessions to health plans. Insurers have an army

    of operatives working behind the scenes at stateinsurance departments and at the NAIC.41

    This is the biggest issue right now for the companies,

    said Kansas Insurance Commissioner Sandy

    Praeger, who chairs the NAIC health-insurance

    committee.42 AHIP, BCBSA and its member insurers

    have two goals: 1) redefine medical-loss ratios to

    give insurers vast discretion over what expenses

    they may classify as clinical and administrative

    costs, and 2) craft as many exceptions, transitions,

    and delays as possible to avoid meeting even themeager compromised standards that insurers seek.

    Exceptions would protect insurers short-term

    profitability and are rationalized by threats and

    overhyped warnings of catastrophe in the

    individual market. AHIP, BCBSA and some insurance

    commissioners have commented that companies

    with extremely low medical-loss ratios would find

    it disruptive and destabilizing to obey the new

    law immediately and would consider withdrawing

    from various geographic markets before complyingwith the new standards on the schedule set by

    Congress, a form of blackmail used on regulators.43

    In some states, regulators will seek exceptions to

    temporarily shield insurers from the new law in the

    name of consumer protection. But Americans must

    ask: is it really in our best interest to bend the law

    to accommodate insurers selling subpar coverage

    that would leave enrollees at risk of financial ruin

    in the event of a medical emergency?

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    After sponsoring a recent meeting of market

    analysts, industry representatives, actuaries and

    regulators, the Robert Wood Johnson Foundation

    reported that most of the large, established

    carriers offering coverage in the individual market

    will be able to meet the MLR thresholds.

    44

    The long-termsuccessofminimumMLR

    standardsinimprovinginsurance value willbe

    heavilyinfluencedbythe abilityofregulators

    todefeatinsurerstransparentattemptsto

    restore the oldstatusquo. Whether the intent

    of Congress is ultimately respected depends on

    how state and federal regulators define which

    expenditures should be classified as legitimate

    medical costs. Over the past 10 years, health insurers

    have crowed to Wall Street about how low theyvedriven their MLRs. Now that the new law sets

    national MLR floors, insurers are scrambling to

    take those old numbers that pleased investors so

    much, pretend they never happened, and count

    as medical all the costs they used to consider

    administrative to burnish their reputations as

    expert managers.

    WellPoint has already reclassified more than

    $500 million of administrative costs as medical

    expenses in its bid to stampede regulators intoaccepting its preferred formula.45,46WellPoints

    unilateral reclassificationwouldtheoretically

    increase its corporate-wideMLRby1.7percentage

    pointswithoutit changinganyofitswasteful

    operations, itslavish executive compensation

    programs, or itsinefficient claimsprocessing.

    Other insurers are now claiming that the costs of

    denying care (so-called loss adjustment expenses),

    fraud prevention, network management, and

    provider credentialing, all clearly and historically

    administrative functions, are actual medical carefor purposes of the MLR requirement. This is not

    what the law says and not what Congress intended.

    Insurers have used these same reclassification

    techniques when facing possible state actions

    setting minimum medical-loss ratios.47 In 2007,

    when California was considering a minimum

    MLR, one insurer proposed that any services that

    allegedly improved health outcomes or reduced

    health care costs should be included in the medical

    portion of the ratio, citing a grab-bag of

    administrative expense categories. As the NAIC

    consumer panel recently said:

    It is important to note that until lawmakersbegan focusing on MLRs, insurers thought

    that expenses related to those costs were

    categorized appropriately as administrative

    costs not medical costs. Significantly, when the

    California legislature did not enact a minimum

    MLR provision, the company took no action to

    reclassify the expenses.

    Indeed, the new law reduces administrative costs

    for private plans, which should make it easier for

    them to meet the new MLR rules if they do notalready do so. The NAIC consumer panel:

    [B]ecause the new law will in 2014 prohibit

    insurers from denying coverage or refusing

    to pay claims for anyone with pre-existing

    conditions, insurers after that date should

    no longer need to spend as much as they do

    today on underwriting activities. Similarly,

    since Congress has passed a healthcare reform

    package, funds spent on lobbying should

    be greatly reduced. When underwriting andlobbying-related expenses are reduced, insurers

    MLRs should rise as a direct consequence,

    which will make it considerably easier for

    them to comply with the minimum ratios set

    forth in [the Affordable Care Act]. MLRs will

    rise even further if the amount of money paid

    in commissions to brokers declines once the

    [health insurance] exchanges are in operation

    [in 2014].48

    Although they are flush with cash, insurers havenonetheless been sloppy in performing core

    administrative tasks. One out of every five health

    insurance claims is processed and paid inaccurately.49

    Doctors and health plans could save about $778

    million a year in unnecessary administrative

    costs if claims accuracy improved by only 1

    percent, and $15.5 billion a year if inaccuracy were

    entirely eliminated.50

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    Instead of improving operations, companies have

    chosen to spend available capital funds to jack

    up the price of their stocks. Since 2003, the seven

    largest for-profit health insurers spent $57.6

    billion to repurchase their own stock in order to

    reduce the number of outstanding shares andraise earnings per share.51 These maneuvers are

    especially beneficial to CEOs, whose bonuses and

    stock options are directly related to their success

    at boosting share prices.

    Insurers would prefer to continue shifting billions

    of dollars in premiums to Wall Street investors and

    top insurance executives. Health insurance CEOs

    have made a profitable science out of denying

    medical claims for needed care, excluding the sick

    from coverage and handling claims inefficiently.These practices have created stupendous personal

    compensation packages for CEOs. The chief

    executives of the top 10 for-profit health insurers

    collected more than $692 million in total

    compensation from 2000 through 2008.52

    The Senate Commerce Committee agrees that HHS

    and state insurance commissioners must be vigilant

    and focus on ensuring that consumers benefit from

    the MLR standards.53 And the NAIC consumer

    representatives believe it is critically important thatthe regulations prohibit insurers from classifying or

    reclassifying certain administrative expenses as

    medical expenses, and from taking other actions

    unrelated to quality improvement that would

    automatically increase their medical-loss ratios...

    We believe that allowing insurers to boost their

    MLRs in such artificial ways would violate

    Congressional intent. We also believe that because

    the development of definitions and measurements

    of insurers MLR requirements is of such critical

    importance to consumers, the process of developingthe definitions and standards must be transparent

    and include consumer group participation and

    input.54

    Joining in with the largest health insurance

    companies in appealing for relief from the MLR

    standards are smaller insurers, such as Assurant

    Health, which sells individual market coverage

    across the country. Assurant Chief Actuary

    Steve Dziedzic told Florida health insurance

    regulators that the national MLR requirement

    in the individual market should be reduced

    to protect agent and broker commissions and

    complained that the new law fails to recognize thecomplicated set of administrative and distribution

    costs the company is obligated to honor. Forcing

    insurers to alter arrangementseven if those

    arrangements have contributed to a grossly

    inefficient and unfair health insurance system

    might cause its business to falter and become

    insolvent, Dziedzic said.55 These insurers in essence

    argue that it is better for Americans and taxpayers

    to spend more on insurance than it is to drive

    insurers to become efficient.

    Requiring Assurant to adapt to the new MLR

    rules is clearly in the public interest. Assurant is

    one of the worst offenders in the way it treats

    customers who have fallen ill. The company has

    demonstrated a pattern of arbitrary or abusive

    coverage denials, according to Connecticut

    Attorney General Richard Blumenthal. In the case

    ofMitchell v. Fortis Insurance Company[an Assurant

    subsidiary], a South Carolina court found that

    Fortis pre-programmed its computer to recognize

    billing codes for expensive health conditions,triggering an automatic fraud investigation. The

    court awarded $15 million to the plaintiff, who

    was improperly denied coverage by Fortis for his

    AIDS treatment.56

    Another company with a similar business model

    is HealthMarkets Inc., which operates MEGA

    Life and Health Insurance Company, Mid-West

    National Life Insurance Company and Chesapeake

    Life Insurance Company. In 2008, HealthMarkets

    was fined $20 million by 48 states, whose healthinsurance regulators documented multiple problems

    with consumer disclosure, oversight and training of

    agents, claims handling, and complaint handling

    practices.57 In the same year, Maine officials fined

    the same company $1 million for using a flawed

    method of determining premiums for individual

    health insurance policies and required the company

    to refund $4.6 million in overpaid premiums, plus

    interest, to consumers.58

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    Under the Affordable Care Act, states retain the

    power to set minimum medical-loss ratios that

    exceed the federal standards. New York state

    lawmakers recently gave state insurance regulators

    the power to protect consumers from health insurerprofiteering. The New York law requires health

    insurers to spend a greater share of premium revenue

    on medical claims than in the past. The law raises

    the minimum MLR from 75 to 82 percent for small

    businesses and from 80 to 82 percent for individuals

    (compared with 80 percent for each under the

    Affordable Care Act). The bill also reinstated the

    New York State Insurance Departments authority

    to review and approve health insurance premium

    increases before they take effect. Since 2000, a file

    and use law limited the states power to rejecthealth insurance premium increases and allowed

    health insurers to raise rates as high as they wanted

    without public accountability.

    Deregulation of health insurance premiums is a

    failed experiment leading to unjustified premium

    increases and more people losing their health

    insurance coverage, Governor Paterson said about

    the bill. Health care is a right, not a privilege, and

    requires sound, balanced regulation to make sure

    insurance premiums are fair and justified. Thelaw will help make coverage more affordable and

    allow more small businesses and individuals to

    keep their coverage, he said.59

    The New York law requires health insurers to apply

    for permission to raise premiums. The Department

    will have the opportunity to review the rate

    applications, as well as the underlying calculations,

    to make sure rates are not excessive, and may

    approve, modify or disapprove the rate application.

    The law applies to all rate increases taking effectafter Oct. 1, 2010.

    Even though some state regulators, such as Steve

    Poizner, the Republican insurance commissioner

    of California, have taken aggressive action on

    individual rate hike requests, they continue to

    balk at the idea that federal action is needed. Since

    April 2010, two California insurers have admitted

    to stunning math errors resulting in premium

    rate calculations that would have illegally enriched

    the companies had they not been discovered

    by regulators. California Governor Arnold

    Schwarzenegger and Poizner have contorted their

    political rhetoric to take credit for those discoveries

    while, incredibly, voicing renewed opposition tofederal legislation to set national standards in this

    area.60 Poizners press secretary, Darrel Ng, admitted

    that protecting consumers through regulation is

    incompatible with his bosss ideology. First of all,

    our insurance commissioner is Republican and

    opposes prior approval for health insurance rates at

    a philosophical level, Ng said.61

    Premium rate reviewisanecessary complement

    tostrongMLR enforcement. Without rate review,

    insurers could circumvent the intent of Congressby raising premiums as a way to preserve profit

    levels and administrative inefficiency within the

    expanded revenue base. In effect, MLR determines

    how the pie is divided, but premium review

    controls the size of the pie. The Affordable Care

    Act makes available $250 million in grants to

    states over the next five years for premium review,

    beginning with up to $1 million per state this

    year.62 Premium review funds are available to any

    state, irrespective of a state regulators authority

    to reject or adjust insurance rates, and promise toshine a bright light on information that insurers

    submit to under-resourced state regulators.

    On Capitol Hill, California Senator Dianne Feinstein

    and Illinois Representative Jan Schakowsky have

    introduced S.3078/H.R.4757, the Health Insurance

    Rate Authority Act of 2010, which will empower the

    HHS Secretary to review and reject unfair premium

    rate increases in the large number of states where

    insurance commissioners lack the authority to do so.63

    This will allow the Secretary to serve as a backstopfor consumers and modify premium increases

    based on an accurate accounting of insurers costs.

    The MLR fight echoes the struggle over the

    Affordable Care Act that played out for more than

    a year on Capitol Hill, but now the battleground

    has moved a few blocks west to the Department of

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    Health and Human Services. Insurance companies,

    which are always among the most important

    players in statehouses, are accustomed to having

    their way with state regulators. Even big states like

    California, with the largest funding and staffing

    of health plan regulators, realized only recently

    that major insurers such as WellPoint and Aetnafor years may have been submitting inaccurate

    financial data to regulators to justify huge rate

    increases.64,65 The failings of state regulation and, in

    some instances, the inattention of state regulators

    make the federal rules crucial to fulfilling the

    promise of the new health care law.

    Despite their cost-containment rhetoric, insurers

    are trying to build status-quo inefficiencies into

    future premium calculations by excusing bloated

    expenses, such as lucrative agent and broker fees

    and extensive marketing costs. Instead they should

    join consumers in finding ways to identify and cut

    administrative expenses and bring stratospheric

    executive pay down to earth.

    The American Hospital Association, the American

    Medical Association, Health Care for America Now,

    consumer representatives to NAIC, and others haveurged the insurance commissioners and Sebelius

    to craft rules that respect the intent of Congress

    and are based on the historical definition of MLRs.

    Insurers should not be allowed to game the system.

    To protect the historic gains achieved by passage

    of the Affordable Care Act, it is imperative that the

    nations insurance commissioners and the Obama

    administration stand firm and adopt sensible rules

    that do not allow the health insurance industry

    to wield its enormous influence to undo this

    fundamental reform.

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    Endnotes

    1 Committee on Commerce, Science, and Transportation, Office of Oversight and Investigations, Majority Staff, Implementing HealthInsurance Reform: New Medical-Loss Ratio Information for Policymakers and Consumers, April 15, 2010. Accessed at: http://commerce.senate.gov/public/?a=Files.Serve&File_id=be0fd052-4ca6-4c12-9fb1-a5e4a09c0667.

    2 Carl McDonald, The Game Has Changed, But Still Trying to Play by the Old RulesMLR Update, May 12, 2010, Oppenheimer & Co.Accessed at https://opco.bluematrix.com/docs/pdf/b44e082a-28b4-43af-af6a-de5478d169be.pdf.

    3 Health Care for America Now, Health Insurers Break Profit Records as 2.7 Million Americans Lose Coverage, February 2010. Accessedat: http://hcfan.3cdn.net/a9ce29d3038ef8a1e1_dhm6b9q0l.pdf.

    4 Wendell Potter, Center for Media and Democracy, State Insurance Commissioners Take Baton From Congress, March 27, 2010.Accessed at: http://www.huffingtonpost.com/wendell-potter/state-insurance-commissio_b_515778.html.

    5 Ibid.

    Senator John D. Rockefeller IV letter to Commissioner Jane L. Cline, President, National Association of Insurance Commissioners, July

    20, 2010. Accessed at: http://commerce.senate.gov/public/?a=Files.Serve&File_id=d47a4fc7-39ce-4d9d-92c5-3337003d1d74.

    7 Robin Goldwyn Blumenthal, Coventry Heads for the Recovery Room, Barrons, July 3, 2010. Accessed at: http://online.barrons.com/article/SB50001424052970203296004575336881883071538.html#articleTabs%3Darticle.

    8 Paul Wynn, What the For-Profit Trend In Health Care Really Means, Managed Care, June 1996. Accessed at: http://www.managedcaremag.com/archives/9606/MC9606.profit.shtml.

    9 Main Street Alliance, National Minimum Medical-Loss Ratio Would Save Tens of Billions of Dollars for Businesses, Individuals,December 2009. Accessed at: http://hcfan.3cdn.net/f53d56cf94ccc62a26_n9m6iicd3.pdf.

    10 WellPoint Inc., Family of Companies. Accessed at: http://www.wellpoint.com/business/about_family.asp.

    11 American Medical Association, AMA Study Shows Competition Disappearing in the Health Insurance Industry, February 23, 2010.Accessed at: http://www.ama-assn.org/ama/pub/news/news/health-insurance-competition.shtml.

    12John Holahan and Linda Blumberg, Can a Public Insurance Plan Increase Competition and Lower the Costs of Health Reform?,Urban Institute Health Policy Center, 2008.

    13 Health Care for America Now, Health Insurance Company Abuses, June 2009. Accessed at: http://hcfan.3cdn.net/d489f04dd6172aae34_4sm6iijoh.pdf.

    14 PricewaterhouseCoopers, Beyond the sound bite: Review of presidential candidates proposals for health reform, 2008. The medical-loss ratios are based on premium figures from fully insured covered lives; also, company filings with the U.S. Securities and ExchangeCommission.

    15 Health Care for America Now, Health Insurers Falsely Claim Rising Costs Justify Soaring Premiums, March 2010. Accessed at: http://hcfan.3cdn.net/578b1f7456962bfa7a_r6m6bhcjn.pdf.

    16 Health Care for America Now, Premiums Soaring in Consolidated Health Insurance Market: Lack of Competition Hurts Rural States,Small Businesses, May 2009. Accessed at: http://hcfan.3cdn.net/1b741c44183247e6ac_20m6i6nzc.pdf.

    17 Chen May Yee, UnitedHealth settles Ingenix suit, Minneapolis Star-Tribune, January 15, 2009. Accessed at: http://www.startribune.com/business/37638584.html.

    18 U.S. Food and Drug Administration, Greater Access to Generic Drugs: New FDA Initiatives to Improve the Drug Review Process andReduce Legal Loopholes, February 25, 2010. Accessed at: http://www.fda.gov/Drugs/ResourcesForYou/Consumers/ucm143545.htm.

    19 PricewaterhouseCoopers, Beyond the sound bite, op. cit. also, Wendell Potter, The Insurance Industrys Lethal Bottom Lineand Sen. Al Frankens Solution, Huffington Post, December 6, 2009. Accessed at http://www.huffingtonpost.com/wendell-potter/theinsurance-industrys-l_b_382001.html.

    20 Families USA, Medical-Loss Ratios: Evidence from the States June 2008. Accessed at: http://www.familiesusa.org/assets/pdfs/medical-

    loss-ratio.pdf.21 Blumenthal, Coventry Heads for the Recovery Room, op. cit.

    22 McDonald, The Game Has Changed, op. cit.

    23 Committee on Commerce, Implementing Health Insurance Reform, op. cit.

    24 U.S. Center for Medicare & Medicaid Services.

    25 McDonald, The Game Has Changed, op. cit.

    26 After writing the report, Carl McDonald left Oppenheimer & Co. and has joined Citigroup. This report makes use of data published byOppenheimer, which is not a member of the Health Care for America Now coalition. Neither McDonald nor Oppenheimer collaboratedwith HCAN on this report.

    27 McDonald, The Game Has Changed, op. cit.

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    28 Ibid.

    29 Texas Department of Insurance, Health Maintenance Organizations Financial Report Basic Service 2008 Annual Information.Accessed at: http://www.tdi.state.tx.us/reports/fin/documents/f1208a.pdf.

    30 Carl McDonald, The Average Person Thinks He IsntMinimum Medical-Loss Ratio Analysis, Oppenheimer & Co., April 8, 2010.Accessed at: https://opco.bluematrix.com/docs/pdf/87cd8a8e-a0e1-474f-aaa5-0701b3171ef7.pdf.

    31 Carl McDonald, Heads I Win, Tails You Lose, Citigroup Global Markets, July 12, 2010. Accessed at: https://www.citigroupgeo.com/

    pdf/SNA59110.pdf.32 Comment letter from Elizabeth P. Hall, WellPoint Vice President of Public Policy, to HHS Secretary Kathleen Sebelius, May 14, 2010.

    33 McDonald, The Game Has Changed, op. cit.

    34 Ibid.

    35 U.S. Center for Medicare & Medicaid Services.

    36 California Medical Association, 15th Annual Knox-Keene Health Plan Expenditures Report, June 2008. Accessed at: http://www.cmanet.org/upload/knox_keene_08.pdf.

    37John Rex, Stat Check: The Cycle vs. the Minimums, May 7, 2010, J.P. Morgan.

    38 McDonald, The Game Has Changed, op. cit.

    39 Christine Arnold, UnitedHealth Group Quick Take: 2Q10 Earnings A Great Showing, Cowen & Co., July 20, 2010.

    40 Centers for Medicare & Medicaid Services, Office of the Actuary, National Health Expenditures and Selected Economic Indicators,Levels and Annual Percent Change: Calendar Years 2003-2018. Accessed at: http://www.cms.gov/NationalHealthExpendData/downloads/proj2008.pdf.

    41 Wendell Potter, State Insurance Commissioners Take Baton From Congress, op.cit.

    42 Avery Johnson, Game Changer Rule Looms for Health Insurers, Wall Street Journal, July 1, 2010. Accessed at: http://online.wsj.com/article/SB10001424052748703374104575336951608609446.html.

    43 Testimony of Steve Dziedzic, Chief Actuary of Assurant Health, Joint Public Hearing of Florida Office of Insurance Regulation and theFlorida Health Insurance Advisory Board on Market Impact of Federal Health Care Legislation, May 4, 2010.

    44 Robert Wood Johnson Foundation, Recognizing Destabilization in the Individual Health Insurance Market, July 2010. Accessed at:http://www.hcfo.org/files/hcfo/HCFO%20Policy%20Brief%20July%202010.pdf.

    45 Committee on Commerce, Implementing Health Insurance Reform, op. cit.

    46James A. White, WellPoint Spells Out 2010 Outlook, Using a Lot of Caveats, Wall Street Journal, March 17, 2010. Accessed at: http://blogs.wsj.com/health/2010/03/17/wellpoint-spells-out-2010-outlook-using-a-lot-of-caveats/.

    47 National Association of Insurance Commissioners Consumer Representatives, PPACA Implementation: Consumer Recommendationsfor Regulators and Lawmakers, May 2010.

    48 Ibid.

    49 American Medical Association, New AMA Health Insurer Report Card Finds Need for More Accuracy, June 14, 2010. Accessed at:http://www.ama-assn.org/ama/pub/news/news/2010-report-card.shtml.

    50 W. Scott Bailey, Doctors say insurers can trim billions in health care costs, San Antonio Business Journal and Business Courier ofCincinnati, June 25, 2010. Accessed at: http://www.bizjournals.com/cincinnati/othercities/sanantonio/stories/2010/06/28/story7.html?b=1277697600^3553221&s=industry&i=insurance.

    51 U.S. Securities and Exchange Commission filings.

    52 Health Care for America Now, Total Compensation for CEOs of Major Health Insurers, 20002008. Accessed at: http://

    healthcareforamericanow.org/page/-/documents%20for%20download/CEO%20Compensation%20Top%20Health%20Insurers%202000-2008%20%281%29.pdf.

    53 Committee on Commerce, Implementing Health Insurance Reform, op. cit.

    54 National Association of Insurance Commissioners Consumers Representatives, PPACA Implementation, op. cit.

    55 Testimony of Steve Dziedzic, op. cit.

    56 Connecticut Attorney Generals Office Press Release, Attorney General Says Court Ruling Confirms Suspicions Of Abusive, PervasiveInsurance Coverage Denials, March 15, 2007. Accessed at: http://www.ct.gov/ag/cwp/view.asp?Q=333838&A=2788.

    57 Press Release, Rhode Island Office of the Health Insurance Commissioner, June 21, 2008. Accessed at: http://www.ohic.ri.gov/documents/Press/PressReleases/2008megalife/2008%20MEGA%20multistate%20press%20release%20final.pdf.

    58 Press Release, Maine Bureau of Insurance, April 3, 2008. Accessed at: http://www.maine.gov/tools/whatsnew/index.php?topic=INS-PressReleases&id=53499&v=Default.

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    59 New York State Gov. David A. Paterson, Governor Paterson Signs Landmark Health Insurance Reform Legislation, June 9, 2010.Accessed at: http://www.state.ny.us/governor/press/060910HealthInsuranceReform.html.

    60 California Office of the Governor, Gov. Schwarzenegger Announces State Medical Insurance Rate Review Proposal under FederalHealth Care Reform, July 7, 2010. Accessed at: http://gov.ca.gov/press-release/15548/

    61 Gloria Park, States resist HHS premium control, Politico, July 6, 2010. Accessed at: http://www.politico.com/news/stories/0710/39377.html#ixzz0t84rqVR5.

    62 Health and Human Services Department Press Release, Secretary Sebelius Announces $51 Million in Affordable Care Act Grantsto Innovate, Improve, and Enhance Health Insurance Premium Rate Review, June 7, 2010. Accessed at: http://www.hhs.gov/news/press/2010pres/06/20100607a.html.

    63 Health Care for America Now, Health Insurance Industry Profits Surge Again, May 2010. Accessed at: http://hcfan.3cdn.net/d605c2281191ac1f04_kam6bn3ga.pdf.

    64 New York Times, The Anthem Saga, May 10, 2010. Accessed at: http://www.nytimes.com/2010/05/10/opinion/10mon1.html?hp.

    65 California Department of Insurance, Insurance Commissioner Steve Poizner Announces Examination of Anthems Claims-RelatedData, May 5, 2010. Accessed at: http://www.insurance.ca.gov/0400-news/0100-press-releases/2010/release061-10.cfm.