Logistic/manufacturing/financial sector/care industry/healh sector/part qualified

Julie FITZPATRICK

home: 01536 765621 - mob:07779 683776jules.fitzpatrick@yahoo.co.uk

I consider myself a highly motivated, enthusiastic and confident HR Practitioner who thrives on personal achievements and stretch demanded from working for a professional organisation & responds positively when given challenging tasks and projects. Hardworking self starter, with strengths in the following areas: employee relations, employee engagement, recruitment and selection, equality and inclusion, motivator through effective leadership skills, innovative and fully supportive team worker with an effective communication style.

Areas of Expertise•  Employee Relations •  Operational Management    •  Managing Change•  Recruitment & Selection •  Team building - Leadership    •  Health and Safety•  Health & Wellbeing •  Project management    •  Employee engagement•  Policy & Procedure •  Reward & Recognition •  Equality & inclusion

CAREER HISTORY:

Mar 2009 – date National Health Service (NHS)

Feb 2015 - date NHS Interim HR Business Partner (Contracts)(Dudley and Walsall Mental Health Partnership NHS Trust)(Northamptonshire Healthcare NHS Foundation Trust)

Deliver full Business Partner service across designated established pathways, working with service heads to resolve workforce issues e.g. recruitment/selection, sickness absence, performance, Employee relations and organisational change projects

Mar 2009 – Jan 2015 NHS Greater East Midlands Commissioning Support Unit (Formerly Primary Care Trust)HR Manager/ Business PartnerEquality & Inclusion Project Manager (9month seconded role)

Deliver full HR generalist advice and guidance to key stakeholders throughout business - Employee relations, staff engagement, recruitment and selection, equality & inclusion, mandatory training and workforce planningBusiness Partner for 3 Clinical Commissioning Groups across Northamptonshire and Milton Keynes, providing HR support and advice on; recruitment and selection, coaching, people management, workforce development and policy review Working with external customers to ensure service level agreements were met at all times, working to improve where necessary through building effective relationships with senior managers Compile and complete weekly KPI reports and logs, reporting trends and identifying pragmatic solutions as appropriate

During seconded position offered professional advice and support to internal and external customers on legislative obligations of Equality Act 2010 and the Public Sector Equality Duty reducing risk to organisation of litigation and rolled out Equality and Inclusion training programme to Continuing Healthcare directorate across GEM patch resulting in increased awareness

Established successful partnership working relations with recognised trade unions in order to support a number of management change projects and policy development

Full cycle of change process and procedure, redundancy and TUPE (organised full outplacement support programme for employees)

Successfully rolled-out short KSF appraisal scheme, providing management guidance and instruction, captured results and developed training needs analysis

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Operational lead of employee health and well-being programme – launch, planning of events/activities, evaluation & feedback, budget management, building relationships with internal/external sources to establish best practice & development of programme to meet aims & objectives i.e. reduce sickness absence, increase retention, improve staff satisfaction, reduced sickness absence from 4% to 1.6% over 2 year periodBrand management of health and well-being programme – responsible for deployment of brand, activities and monitoring by reviewing national calendar of health campaigns and aligning where practical and appropriate to business e.g. Stop Smoking Day/Stress Awareness Day/Alcohol Awareness Week

Responsible for rollout of annual employee opinion survey roll-out and continued engagement, evaluation of results and presentation to senior managers of key findings, making recommendations for improvement

Produced, updated & facilitated staff induction event. Analyse feedback & made appropriate changes Lead Apprenticeship programme, recruited and mentored apprentices within organisation with a measure

of success with five apprentices gaining fulltime employment upon completion of qualification(s) Developed and managed employee forum (Voice), ensuring committee effective and productive Acted as ambassador & advisor at local young people recruitment open days with schools and colleges to

increase employer brand awareness and career opportunities

Dec 2008 – Feb 2009 Oakham School (via Macildowie Recruitment)Interim HR Manager

Maternity cover - employee relations and general HR advice for teaching and non teaching staff.

April 2007 – Dec 2008 Castle Care HomesResourcing Manager/HR

Field based role, workforce planning and developing recruitment strategies to support Regional/home managers in order to meet wider resourcing requirementsI had full responsibility for the recruitment and selection function of medium to high volume end to end recruitment and retention activities (up to 60 vacancies every month). Collated business demand from regional operations managers and sourced the right talent by building and developing attraction strategies to identify suitable candidates. Reduced turnover by 20% by diagnosing areas for improvement and implementing changes to the operational recruitment and selection process’ - revised and restructured interview packsDeveloped succession plans with Regional/home managers resulting in a number of senior staff being offered ‘shadowing’/interim positionsManage recruitment budget and regularly report financial activity

Arranged and facilitated recruitment open days with measure of hiring success Reviewed resourcing requirements and developed strategies to support hiring managers. Trained, developed amotivated hiring managers on interview technique, up skilling managers to be more

confident at process and decision making Facilitated team building sessions across regions to strengthen working relations, build team trust and

improve engagement and reduce attrition rates Established and maintained professional relationships with external recruitment organisations to ensure

candidate quality met organisation needs and expectations Retrieved and analysed data on ‘reasons for leaving’, reporting areas of concern and make

recommendations for improvement to Senior Management Team HR generalist; provided essential guidance to ensure company and staff welfare remained within current

employment legislative regulations at all times. Promoting and encouraging best practice; including advice on redundancy, maternity and disciplinary & grievance processes etc

Encouraged and developed team of HR administrators to effectively and confidently provide accurate and timely advice through knowledge sharing

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April 2005 – April 2007 Delta Galil Europe Ltd (Northampton)HR & Recruitment Manager

Stand alone role, leading HR operational processes including responsibility and administration for; payroll, absence monitoring, disciplinary & grievance, changes to policy and procedure implementation, compliance, employee relations, redundancy process, recruitment and retention. Supervisory responsibility for Receptionist, Maintenance/caretaker, Health and Safety advisorI acted as Ambassador for HR, advising Senior Management of Employment legislation, minimising risk of litigation by improving employment law compliance and understanding. I demonstrated commercial awareness and dedication to driving change through business by implementing new process’ and robust policiesInfluenced, supported & implemented change, working within parameters of current legislation

Implemented Appraisal process across the site, training and supporting managers, agreeing timescales & monitoring progress, developing training needs analysis

Designed and facilitated a ‘treating everyone equally’ workshop to all senior managers and supervisors , identifying risks and establishing an agreed way forward for all divisions of the business to ensure consistency

Created, implemented and lead monthly Communication Taskforce and Employee forum Worked towards IIP status with local authority – assisting with Business Plan, Training Plan, improving

general communication throughout business through implementing monthly newsletters and bi monthly Core Team Briefs

Jan 2001 – April 2005 BARCLAYCARD (Northampton)

Oct 2004 – April 2005 HR GeneralistAfter being made redundant from the E&D role I was offered the opportunity to assist with the set up and facilitate all admin procedures in line with and using my knowledge of Barclaycard policy and procedures for a new team within HR.

Dec 2002 – Oct 2004 Equality and Diversity Project Manager

In order to expand my understanding of the business further and develop greater appreciation in the area of Equality and Diversity I moved into the above position. I acted as ambassador for E & D within the business and externally, promoting awareness of the protected

characteristics as identified through statute and risk for non-compliance or negligenceProduced a process and facilitated the implementation of ‘Facsimile Stamp’. Liaising with various key stakeholders within the business e.g. Barclaycard recruitment, Legal, Virtual Call Centre and Sourcing to embed new process

Wrote revised company procedure & policy for Fire Evacuation for Mobility Impaired Personnel, regular meetings with Barclaycard Facilities Management and Security to agree best process to include all outcomes

Planned and organised ‘Dining with a difference’ engagement event for key stakeholders including senior management team

Scheduled and delivered ‘Disability Awareness Training’ for customer facing staff Reviewed disability awareness training at call centres for advisors across regions to encourage effective

and diverse methods of handling calls Maintained E&D Intranet site using Media Surface web design tool Support for the Head of Equality and Diversity (E&D)

Mar 2002 – Nov 2002 Providian Integration TeamInterim Project Office Support/Manager

Project Office Management Responsible for introduction and development of communication relationship between Barclaycard and

Providian (newly acquired business)

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Designed and facilitated company ‘Vision’ rollout within Providian, influencing and negotiating with both senior staff and colleagues from within the London office and Crawley call centre

Jan 2001 – Feb 2002 ShopSmart from Barclaycard HR Manager/Operations

Dual sited role, main point of contact for all HR/personnel matters – advisory and consultative, including recruitment/selection, contracts of employment, employee relations, maternity/paternity etc. Implemented and maintained all occupational HR/Personnel procedures including Staff Handbook, Disciplinary & Grievance procedures, Working Time Directive policy and Holiday/Sickness procedures. Management of all personnel files inc. contracts, training and salary details. Monitored staff appraisal, development and performance review systems

Responsible for Northampton and Cricklewood (North London) offices – to include insurances, premises and facilities, including leases, rent and utilities were managed within budgets and cost effective. Budget responsibility for all office supplies

Assisted with customer complaint/comments ensuring satisfaction was met at all times and a high level of customer service/communication was delivered.

Responsible for Receptionist, Legal secretary and Office Manager/PA

July 1998 – Dec 2000 Vredestein UK LimitedOffice Manager/Personnel/PA to MD

Personnel matters: Private Pension Plan, Medical Cover, Company insurance. Upkeep of holiday and sickness records together with all staff personnel files.

Involvement with advertising and marketing procedures. Meeting publisher deadlines. Managed ad-hoc office management issues: office equipment leases, telephones - mobile and land lines,

company car renewals, services and insurance. Full executive support to Managing Director of Company in the UK. Recruitment of all new starters, interview and selection process Responsible for receptionist/administrator

Academic Qualifications: CIDP - Post-Graduate Diploma in Human Resource Management (CIPD Level 7) 2015CIPD- Certificate in Human Resource Management (CIPD Level 5) 2013 Certificate in Mentoring - 2011Foundation Certificate in Prince2 - 2011Introduction to Internal Communications - Feb 2010Social Marketing course (7 modules) - 2009/2010RSPH Health Champion – Level 1 & 2 2012Associate Stop Smoking Advisor - 2010CIPD - Certificate in Personnel Practice (CIPD Level 3) 2001

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