journey to the future state cio - idg · 2013-08-08 · • studying market trends/customer needs...
TRANSCRIPT
Journey to theFuture State CIO
2011 State of the CIO
• Currently | 22% of ITs group Labour is outsourced
• 3 - 5 years | 34% of ITs group labour is outsourced
• Increase | 12%
Presentation title
Presentation title
Activities consuming CIOs’ time & focus Now
• Driving business innovation 25%• Identifying opportunities for competitive differentiation 17%
• Developing new go-to-market strategies & technologies 9%
• Developing and refining business strategy 21%• Studying market trends/customer needs to identify commercial
opportunities9%
• Improving IT operations/systems performance 53%• Cost control/expense management 45%• Implementing new systems and architecture 47%• Managing IT crises 26%• Negotiating with IT vendors 26%• Aligning IT initiatives with business goals 58%
* Respondents were allowed to indicate multiple activities
Strong desire to shift focus
Presentation title
Activities consuming CIOs’ time & focus Now 3-5 Years From Now
Difference
• Driving business innovation 25% 54% +29• Identifying opp’s. for competitive differentiation 17% 42% +25• Developing new go-to-market strategies & technologies 9% 32% +23• Developing and refining business strategy 21% 38% +17• Studying market trends/customer needs to identify
commercial opportunities9% 25% +16
• Improving IT operations/systems performance 53% 22% -31• Cost control/expense management 45% 17% -28• Implementing new systems and architecture 47% 26% -21• Managing IT crises 26% 6% -20• Negotiating with IT vendors 26% 9% -17• Aligning IT initiatives with business goals 58% 41% -17
3 fundamental IT leadership types
Leverages alignment & close partnership with the business to create enterprise change and optimise processes
Functional or Operational HeadRuns the IT organisation, achieving IT operational excellence & providing effective, reliable services
Transformational Leader
Creates/enables business strategy & competitive advantage through innovation across and external to the enterprise
Business Strategist or Future-State CIO
Trending from 2011 State of the CIO surveyFU
TUR
E-S
TATE C
IO
11%46%
43%
Current Distribution of CIOs
Allo
catio
n of
CIO
’s T
ime
Trending from 2011 State of the CIO surveyFU
TUR
E-S
TATE C
IO
Current Distribution of CIOs
Allo
catio
n of
CIO
’s T
ime
Future Distribution of CIOs (3-5 years)
1. STRATEGIC ORIENTATION | Ability to think long-term and beyond one’s own area. It involves 3 key dimensions; business awareness, critical analysis and integration of information, and the ability to develop an action-oriented plan.
2. TEAM LEADERSHIP | Focusing, aligning and building effective groups both within one’s immediate organisation and across functions.
3. COMMERCIAL ORIENTATION | Identifying and moving towards business opportunities, seizing chances to increase profit and revenue.
4. EXTERNAL CUSTOMER FOCUS | Serving and building relationships with customers or clients.
5. COLLABORATION & INFLUENCE | Working effectively with, and influencing those outside of your functional area for positive impact on business performance
6. MARKET KNOWLEDGE | Understanding the market in which a business operates. The business content can include competition, the suppliers, the customer base and the regulatory environment
7. CHANGE LEADERSHIP | Transforming and aligning an organisation through its people to drive for improvement in new and challenging directions. It is energising a whole organisation to want to change in the same direction.
8. PEOPLE & ORGANISATIONAL DEVELOPMENT | Developing the long-term capabilities of others and the organisation as a whole and finding satisfaction in influencing or even transforming someone’s life or career.
9. RESULTS ORIENTATION | Being focused on improvement of business results.
The 9 Executive Core CompetenciesThe 9 core competencies determined by Egon Zehnder to have the greatest impact on an executive’s success are (in no particular order):
9 core competencies matched against the 3 CIO leadership types
• Strategic Orientation• Change Leadership• Collaboration & Influence• Results Orientation
Functional or Operational Head• People and Organisational Development• Team Leadership
Transformational Leader
• Commercial Orientation• Market Knowledge• External Customer Focus
Business Strategist or Future-State CIO
Journey: Competencies In | Value Out
Valu
e D
eliv
ered
Com
pete
ncie
s A
pplie
d
VALU
E D
ELI
VE
RE
D
Journey: Functional or Operational HeadC
ompe
tenc
ies
App
lied
Valu
e D
eliv
ered
LEADER FOCUS: INTERNAL
STAFF EXPERTISE: SYSTEMS
STAKEHOLDER RELATIONSHIP: SERVICE PROVIDER
Meet with influential stakeholders & achieve quick winsImplement portfolio governanceRun IT like a “business” (transparency, SLAs, benchmarks)Fix what’s broken!
Optimize IT operationsEmphasize competencies of functional expertise, people & org. development, team leadership
Develop teams with strong functional skills & technical expertiseIntroduce process disciplines (ITIL, etc.) Implement a PMO
Journey: Transformational LeaderC
ompe
tenc
ies
App
lied
Valu
e D
eliv
ered
Prioritize enterprise processes and needs versus silosEmphasize competencies if collaboration & influence, change leadership, IT strategy & results orientation
Deepen staff knowledge of enterprise processesEmbed managers in business to relate better to stakeholders Outsource commodity services and systemsDeepen leadership depth in senior staff
Serve on a business committeeImplement business value-related metrics for IT
LEADER FOCUS: ENTERPRISE
STAFF EXPERTISE: PROCESSES
STAKEHOLDER RELATIONSHIP: PARTNER
Journey: Business Strategist or Future-State CIO
Com
pete
ncie
s A
pplie
d
Valu
e D
eliv
ered
Develop deep knowledge of vertical industry (markets, competition, customers)Emphasize competencies of commercial orientation, customer insight, market knowledge
Delegate operations & function oversight to senior teamImplement customer-facing structure/roles for IT teamRotate lieutenants into business roles; hire from non-IT functions
Collaborate on business strategy with fellow officersCultivate relationship with boardCall on end customers
LEADER FOCUS: EXTERNAL
STAFF EXPERTISE: BUSINESS
STAKEHOLDER RELATIONSHIP: PEER
EgonZehnder
International
Future-State CIO competencies match CEOs’Future-State CIO competencies match CEOs
Business Readiness Index Tool
http://tiny.cc/0yzwdw
To find out more…..
Caroline Bucknell | General Manager
Direct: (02) 9902 2713
E-mail: [email protected]