JOSH ABSHER1930 E Powell Ave ∙ Evansville, IN 47714 ∙ 812-589-2292 Cell ∙ absherjoshua@gmail.com

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ADMINISTRATION SPECIALIST

10 Years of Exceptional Performance

10 years of successful management, sales, collections and security and fraud leadership commission based experience. Consistently achieve top ranked performance in every position by bringing revenues and profits to new heights. Expert in customer and business communications and consultation regarding charge off collections, consolidation loan sales, second mortgage short sales and security and fraud prevention for customers and businesses. Strong written and verbal communication with customers, third party businesses and management on all levels. Resilient and professional in high pressure situations. Excellent interpersonal skills, able to build and sustain effective customer and partner relationships. Additional areas of expertise include:

●Consultative/Solution Managing ●Litigation/Bankruptcy Efficient

●Strategic Competitive Negotiation ●Consultative/Solution Fraud Investigation

●FDCPA/CFPB Quality Trained ●National Debt Account Management

PROFESSIONAL EXPERIENCE

SPRINGLEAF FINANCE - EVANSVILLE, IN

ADMINISTRATION SPECIALIST - ARC, EVANSVILLE, IN July 2015 - Present

Assist Department Manager-Help Manage all aspects of Risk and Analyst of Two Collection Call Centers For Meeting and Exceeding Department Goals among 45 Agents

Proficient in Microsoft Excel for Multiple Risk, Goal and Analysis Collection Reporting via Master Account Lists/Pivot Tables for 45 Agents Portfolio Management Daily

Monitor Collector CMS Real Time Status to ensure Productivity, Create and Conduct Weekly Collector Queue Audits to Promote Positive Future Collection Practice Acts by Identifying Collection Trends through Report Analysis to Provide Positive Feedback and Goal Setting

Orchestrate Monthly and Daily Motivation Collection Contests-Provide guidance on Collector Portfolio Management-Provide Call Evaluations on Collectors for Quality and Productivity Guidance-Track and Submit Expense Reports and Non-Cash Recipient Awards Monthly

Maintain, Save and Create Numerous Quality, Compliance, Collection, Policy and Procedure Reports and Training-Daily, Weekly and Monthly in order to service Collector, Management and Department needs

Ensure Quality Audits are Passed Regarding FDCPA/CFPB Regulations Orchestrate and Schedule Meetings for Company Division of 185 Employees Monthly – Conduct

Cross Site Loop-up and Go-To Meetings between departments for Training and Compliance Purposes.

Participate in Policy and Procedure Writing for Department for Attorney Review and Implementation

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Sr. ACCOUNT MANAGER - ARC, EVANSVILLE, IN Jan 2015-July 2015 (Promoted to Admin)

Order, Manage and Negotiate on Charge Off Debts-Top Collector Results: PROVEN RECORD Maintain a Portfolio of 750+ Accounts with Incentive Commission Success: PROVEN RECORD Ensure Above Quality Assurance Standards; Multi-100% QA Club: PROVEN RECORD Daily collecting inbound and outbound calls on customers; Multi - No RONA Club Very successful in commission incentive goals: PROVEN RECORD

REPO COLLECTOR - DMG, EVANSVILLE, IN March 2014-Jan 2015 (Promoted to ARC)

Submitted, Monitored and Consulted with Third Party Vendors and Agents Nationwide to successfully mitigate loss and recover vehicles for Branches and Centralized Departments

IREPO efficient with CQS and Vendor Communication Adhere to State Specific guidelines regarding Repossession and Redemption of Securities Orchestrate Transportation, Set Floor Value and Assist in the Sale of Securities at auction Daily inbound and outbound calls providing resolution to all SLFS Branches and Centralized

Departments Account Manager of 250 plus default vehicle collection accounts from Three Pay to Charge off Very successful in the detailed, multi-tasked fast paced environment that is growing and changing

daily

Sr. ACCOUNT MANAGER - ARC, EVANSVILLE, IN Feb 2010-June 2013 (Department Lay-off)

Order, manage and negotiate short sales on second mortgage properties with customers, realtors and attorneys

Orchestrate and manage the repossession and sale of securities Daily collecting inbound and outbound calls on customers Account Manager of 1000 plus Charge Off collection accounts Very successful in commission incentive goals: PROVEN RECORD

COLLECTOR - RCC, EVANSVILLE, IN Sep 2008-Feb 2010 (Promoted to ARC)

Daily calling for debt collection and loan consolidation sales on retail accounts Conduct side by side observing sessions for new employees Employee of the Month; September 2009 Five time top performer of 40 + reps Very Successful in commission incentive goals: PROVEN RECORD

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EDUCATION

UNIVERSITY OF SOUTHERN INDIANA, Evansville, IN

Bachelor of Science Major in Economics and Minor in Business Administration May 2006

AACSB Accredited College of Business

Indiana Higher Education Award Recipient

Josh Absher

1930 E Powell Ave

Evansville, IN 47714

(812) 589-2292

Professional References

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Springleaf Financial Services

601 NW Second St

Evansville, IN 47708

1-800-804-8502

Personal References

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Business Associate: Jacey Riggs, Sr. Marketing Analyst

Springleaf Finance

(812) 604-6162

Co-Worker: Shawn McClelland, ARC Supervisor

Springleaf Finance

(812) 664-3673

Business Associate: Christopher Potts, Sr. Vendor Performance Analyst

Springleaf Finance

(812) 632-1824

Manager: Angela Padgett, ARC Manager

Springleaf Finance

(812) 431-5113