01/2013 to CurrentNew York, NY

11/2008 to 12/2012New York, NY

JOSE R BAEZ

SummaryHardworking retail management professional versed in all aspects of running a high-end store, includingopening and closing procedures, banking, merchandising and recruiting.

Strong organization skills, able to prioritize work flow, multitasking, team leader, ability to work in stressful andrapidly changing environments, excellent communication and customer service skills

HighlightsRetail inventory managementAccurate cash handlingStore operationsRecruiting and interviewing

ReliableSales professionalConflict resolution skillsOutstanding communication skills

AccomplishmentsDeveloped and implemented new loss prevention methods which resulted in a 20% reduction in shrinkage rates.

ExperienceStore ManagerMadrag/10Spot

Delivered excellent customer service by greeting and assisting each customer.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Maintained daily record of all transactions.Trained staff to deliver outstanding customer service.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings.Addressed and corrected sales staff communication issues in a tactful and effective manner.Responsible for hiring, training, and development of employees.Displayed the appropriate signage for products and sales promotions.Arranged items in favorable positions and areas of the store for optimal sales.Printed various labels and tags for all merchandise.Managed team of 11 people.conducted weekly meetings with the management team and monthly meetings with entire staff.Addressed customer inquiries and resolved complaints.

Assistant ManagerInspire Inc

Responsible for opening and closing the store.Maintained and organized merchandise on the selling floor.Prepared inventory reports and invoices.Entered and reviewed merchandise accuracy in the system.Trained and motivated new staff members.

766 E 179th Street, Bronx, New York 10460 | H: (347)-577-0378 | C: (646)-415-0924 | Joser.baez@yahoo.com

04/2008 to 10/2008Bronx, NY

06/2006 to 11/2007New York, NY

June 2013New York, NY

Assisted other colleagues in all cash register responsibilities including balancing, handling customerpurchases, and handled cash register.Handled POS data entry.Responsible for helping in merchandising.Supervised and inspired employees.Prepared daily sales reports and bank deposits.Supervise all customer services.Handled the pay roll.Done other duties as assigned.

DriverReynoso Maintenances

Operated all vehicles in efficient and safe manner as per the route, procedures and policies.Supervised heavy equipment and maintained truck.Carried deliveries and verified the loading and unloading of the truck.Various other duties as assigned.

General Constructions AssistantE&C Management Inc

Assisted general construction;.Handled Demolition, Plumbing, Drywall, Plaster and Paint, Electricity and Carpentry.

EducationAssociate of Occupational Studies Degree: Business ManagementProfessional Business College