Job Profile, January 2014

CLEANING SUPERVISOR

For More Information Contact

the Asset Skills Careers Service

on 0800 0567 160 or Check Out

the Links Below:

www.assetskills.org

https://nationalcareersservice.direct.gov.uk/Pages/Home.aspx

www.prospects.ac.uk

www.bics.org.uk

www.myworldofwork.co.uk

www.careerswales.com

www.nidirect.gov.uk/careers

JOB DESCRIPTION Cleaning supervisors have overall responsibility for the day-to-day cleaning operation so that the building, transport and its surrounding area are clean and safe for people to live or work in. They still undertake cleaning tasks, but have additional responsibilities like administration, monitoring cleaning service quality and supervision.

TYPICAL DUTIES Supervising: cleaning supervisors assign cleaning areas to staff, carry out daily inspections to ensure cleaning operatives are cleaning the premises effectively and ensure that employees follow health and safety procedures.

Administration: they maintain attendance logs and timesheets for submission to the finance department, order stocks of cleaning materials, and research potential developments in cleaning equipment that could improve the service provided.

Training: cleaning supervisors are responsible for ensuring that all cleaning operatives are adequately trained and that their workload is manageable.

PERSONAL QUALITIES The skills required by individuals in this job role include:

Basic cleaning skills Multi-tasking skills

Organisational skills Ability to use chemicals

Customer service skills Communication skills

JUNIOR POSITION

•Cleaning Operative

•Earns £12,000 (full-time)

•Typically requires BICSc Cleaning Operators Proficiency Certificate or cleaning apprenticeship

MID POSITION

•Cleaning Supervisor

•Earns £16,000 - £20,000 (full-time)

•Typically requires BICSc Cleaning Supervisory Skills Certificate and the ability to manage others

SENIOR POSITION

•Cleaning Services Manager

•Earns £20,000 - £25,000 (full-time)

•Typically requires managerial course and the ability to manage others

Job Profile, January 2014

CASE STUDY: CLEANING SUPERVISOR

Jacqueline is employed by Spectrum Services Solutions

Ltd and has recently been promoted to supervisor. Prior

to working in the cleaning industry she was employed on

a temporary contract at a health food store.

Her duties range from cleaning toilets, kitchens, offices

and boardrooms to general administrative duties like

ordering cleaning stock.

“The best thing about this job is that I know what I’m

doing. The money is quite good and more importantly the

work was really interesting - I really enjoy the

administration aspect of the work because I’ve had jobs

like that in the past so it’s second nature to me.”

In Jacqueline’s experience, confidence, problem solving

skills, communication skills, organisational skills and the

ability to management workloads help to make a good

cleaning supervisor.

CASE STUDY: CLEANING MANAGER

Jasmine has been employed as the cleaning services

manager at Ceredigion County Council for 16 years. In

her current role, Jasmine is responsible for 150 staff

providing cleaning services to schools, offices, public

conveniences, libraries, day centres, leisure centres and

even the paddling pool on the promenade.

“I absolutely love my work; it’s a joy to go to work every

day. The variety is immense and challenging as one

minute I can be discussing cleaning issues with the heads

of governing bodies and the next I can be appointing staff

or discussing washroom design with architects – it’s a job

that really keeps me on my toes.”

“It’s this variety that I enjoy most – it’s extremely

satisfying to solve a problem for a head of department or

building manager. I believe the most challenging aspect

of the job is the low public opinion of a career in cleaning.

It has always been seen as a Cinderella service so I strive

to raise the profile of cleaners and cleaning issues.”

Jacqueline strongly believes in taking advantage

of any opportunity to undertake training and

would encourage anyone to try a career in

cleaning.

“If there’s a training programme out there do it!

It could be your only chance to get a job.”

Her advice for anyone interested in taking a

similar career route is “You lucky, lucky people -

grab the opportunity with both hands, the world

is your oyster. Get as much experience as you

can, get qualified because an education is

always an asset and, above all else, enjoy the

challenge.”

For more information, please contact the Asset Skills Careers Service at careers@assetskills.org, call 0800 0567 160. Alternatively, contact Asset Skills at info@assetskills.org, call 0845 678 2888 or follow us on Twitter @assetskills.