JOB DESCRIPTION AND PERSON SPECIFICATION Job title: HousekeeperPurpose: To ensure you deliver a high standard of cleanliness within our apartments and properties

in general to create a memorable guest experience. Reporting to: Operations SupervisorLocation and hours: Based at SACO Cannon Street primarily.

You will also have the flexibility to travel to other SACO sites as and when required by the business.You will be able to work flexibly, including weekends and bank holidays as required by local conditions. Our core working hours are 40 hours per week.

IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING;

Delivering Guest/ Customer Service Ensuring that apartments are cleaned to a high standard in time for guest arrival and that standards are

maintained during the guests stay at all times Assist our guests, contractors and visitors as and when required, location dependant

Day-to-Day Operation Performing housekeeping duties to a consistently high standard Reporting maintenance works that arise to the Operations Supervisor in a timely manner Communicating ancillary stock and consumable re-ordering requirements to the Operations Supervisor Monitoring stock levels and quality of linen, reporting any discrepancies to the Operations Supervisor Working in a safe manner, identifying and removing any potential Health and Safety hazards Be comfortable working at times both as part of a team and on your own Active participation in team meetings and personal development sessions

IN THIS ROLE YOU WILL NEED THE FOLLOWING;Knowledge/ Skills/ Qualifications

Basic levels of written and spoken English language Customer Service Skills Attention to detail/ Managing expectations/ Problem Solving

Experience Previous housekeeping experience desired Previous experience in a customer focussed role (for example in hospitality or in retail)

Competencies & Values

Be Ambitious Has a strong desire to achieve on stretch targets Responsive to guest/customer needs and works to ensure that customer service is consistently

delivered to meet the needs of all customers Supports change, is co-operative and acts according to SACO’s best interests

Do The Right Thing Wants to work within a climate based on trust and openness Communicates clearly and effectively Displays excellent listening skills Demonstrates personal integrity

Team Spirit Demonstrates team spirit and a flexible approach to business

Creates confidence in relationships

Business Skills Able to demonstrate a fundamental understanding of the business and SACO values Has the competence for the job and technical skills required Grabs every opportunity and does not let it go

Version 1 April 2017

This Job Description should be viewed in conjunction with our ‘Welcome To Working With SACO’ document