HOUSEKEEPING HOUSEKEEPING ORGANIZATIONORGANIZATION

The word “The word “House-keepingHouse-keeping” refers to the upkeep and ” refers to the upkeep and maintenance of cleanliness and order in a house or a maintenance of cleanliness and order in a house or a

lodging establishment such as inn, hotel, apartel, lodging establishment such as inn, hotel, apartel, condominium, resort, dormitory or a hospital. a condominium, resort, dormitory or a hospital. a

housekeeping is one who is responsible for housekeeping is one who is responsible for administering housekeeping maintenance and for administering housekeeping maintenance and for

insuring that everything is in order. She sees to it that insuring that everything is in order. She sees to it that occupants are comfortable, safe, and protected from occupants are comfortable, safe, and protected from

disease-causing bacteria.disease-causing bacteria.

Types of HousekeepingTypes of Housekeeping11. . Domestic Housekeeping Domestic Housekeeping refers to refers to

housekeeping maintenance in a house. It housekeeping maintenance in a house. It covers bedrooms, kitchen, dining, covers bedrooms, kitchen, dining, receiving area, grounds and the receiving area, grounds and the surrounding areas within the house.surrounding areas within the house.

The lady of the house, usually the The lady of the house, usually the wife/mother or caretaker acts as the head wife/mother or caretaker acts as the head housekeeper and is responsible for housekeeper and is responsible for keeping the household in proper order.keeping the household in proper order.

She sees to it that the rooms are clean and She sees to it that the rooms are clean and polished and that linen are properly polished and that linen are properly washed, pressed and safely stored. She washed, pressed and safely stored. She also manages food preparation and dining also manages food preparation and dining service.service.

2. 2. Institutional Housekeeping Institutional Housekeeping applies to applies to housekeeping maintenance in commercial housekeeping maintenance in commercial lodging establishments like hotels, resort, lodging establishments like hotels, resort, inns, and apartels.inns, and apartels.

Institutional Housekeeping usually Institutional Housekeeping usually covers the following areas: covers the following areas:

Guest roomsGuest rooms Hallways and corridorsHallways and corridors Lobby Lobby Public rooms and restaurantsPublic rooms and restaurants OfficesOffices StairwaysStairways WindowsWindows Stores, concessionaire shop.Stores, concessionaire shop. GroundsGrounds Linen and Laundry areaLinen and Laundry area

It does not include the kitchen and dining areas since these are It does not include the kitchen and dining areas since these are handled by the Food and Beverage Section.handled by the Food and Beverage Section.

Scope of housekeeping maintenanceScope of housekeeping maintenanceThe responsibly of the housekeeping include the following;The responsibly of the housekeeping include the following;1. Guestrooms, which cover task like;1. Guestrooms, which cover task like; Maintaining cleanliness and orderliness in the guestroomMaintaining cleanliness and orderliness in the guestroom Furnishing the room with the necessary amenities and Furnishing the room with the necessary amenities and

supplies such as bed, linen, appliances etcsupplies such as bed, linen, appliances etc Keeping the area free of safety hazardsKeeping the area free of safety hazards2. Providing Linen/Laundry service such as;2. Providing Linen/Laundry service such as; Collecting and delivery laundry items for house guests or in Collecting and delivery laundry items for house guests or in

house occupantshouse occupants Washing, drying, ironing guest laundry as well as linens Washing, drying, ironing guest laundry as well as linens

used in banquet functions, food service and guestroomused in banquet functions, food service and guestroom Mending serviceMending service3. Repair and inventory of employees uniforms3. Repair and inventory of employees uniforms4. Cleaning and maintenance of fixtures and facilities like 4. Cleaning and maintenance of fixtures and facilities like

furniture and appliancesfurniture and appliances5. Provision of special service like polishing shoes etc5. Provision of special service like polishing shoes etc

Housekeeping Organization Housekeeping Organization When there are many rooms and areas to be cleaned and When there are many rooms and areas to be cleaned and

maintained, the Housekeeping Department shall set up a Section for maintained, the Housekeeping Department shall set up a Section for Rooms Maintenance another one for Public areas and a separate section for Rooms Maintenance another one for Public areas and a separate section for Linen and Laundry Service. Each section is headed by a section head like a Linen and Laundry Service. Each section is headed by a section head like a Head Houseman for Public Area rooms keeping supervisor for guestrooms Head Houseman for Public Area rooms keeping supervisor for guestrooms maintenance and a Linen and Laundry supervisor for the linen and laundry maintenance and a Linen and Laundry supervisor for the linen and laundry service.service.

This department usually falls under the Rooms Division and is This department usually falls under the Rooms Division and is headed by an Executive Housekeeper. This division of labor is illustrated headed by an Executive Housekeeper. This division of labor is illustrated in the Organizational Chart in figure below.in the Organizational Chart in figure below.

In smaller Establishments with fewer guestrooms and public areas In smaller Establishments with fewer guestrooms and public areas to be serviced, The Housekeeping Unit may just be a small section instead to be serviced, The Housekeeping Unit may just be a small section instead of a department, headed by Housekeeping supervisor, assisted by an of a department, headed by Housekeeping supervisor, assisted by an assistant Housekeeper Who takes over in case in case the supervisor is not assistant Housekeeper Who takes over in case in case the supervisor is not around. All housekeeping staff report directly to the Housekeeping around. All housekeeping staff report directly to the Housekeeping supervisor.supervisor.

CLEANING SUPPLIES AND CLEANING SUPPLIES AND PROCEDUREPROCEDURE

Good housekeeping requires very through cleaning. Being clean Good housekeeping requires very through cleaning. Being clean means the absence of visible dirt. Some critical areas and guest amenities means the absence of visible dirt. Some critical areas and guest amenities should not only be cleaned. They have to be sanitized. By sanitizing, all should not only be cleaned. They have to be sanitized. By sanitizing, all germs and bacteria are killed through the use of sanitizing chemicals such germs and bacteria are killed through the use of sanitizing chemicals such as disinfectants or by hot steam as used in dishwashing and laundry. With as disinfectants or by hot steam as used in dishwashing and laundry. With a sanitized environment houseguests and occupant are protected from a sanitized environment houseguests and occupant are protected from possible diseases the critical areas that must be sanitized are those that possible diseases the critical areas that must be sanitized are those that come into direct contact with the body such as toilets, toilet bowls, urinals, come into direct contact with the body such as toilets, toilet bowls, urinals, and lavatories. It also includes amenities like towels, linen used for and lavatories. It also includes amenities like towels, linen used for beddings, glasses and table wares.beddings, glasses and table wares.

For a through cleaning, the hotel, lodging house or any building For a through cleaning, the hotel, lodging house or any building must be equipped with appropriate clearing and sanitizing equipment, tools must be equipped with appropriate clearing and sanitizing equipment, tools and supplies and supplies

Cleaning Equipment Proper Use and Cleaning Equipment Proper Use and Maintenance Maintenance 1. 1. Vacuum Cleaner Vacuum Cleaner It is used to eliminate loose soil and dust It is used to eliminate loose soil and dust

particles from carpet surfaces, upholstered particles from carpet surfaces, upholstered furniture and even hard surfaces.Dust bags furniture and even hard surfaces.Dust bags must be emptied daily.After using, roll must be emptied daily.After using, roll back the wire neatly on the back of the back the wire neatly on the back of the vacuum cleaner. Place it on one end of the vacuum cleaner. Place it on one end of the trolley.trolley.

22. Floor Polisher . Floor Polisher To be used in scrubbing, stripping, and To be used in scrubbing, stripping, and polishing hard floor surfaces and also polishing hard floor surfaces and also vinyl, wood parquet, etc.vinyl, wood parquet, etc.Use the appropriate pad of scrubbing, Use the appropriate pad of scrubbing, stripping and polishing.stripping and polishing.Give the wax on the floor enough time to Give the wax on the floor enough time to dry before polishing dry before polishing

3. 3. Carpet Sweeper Carpet Sweeper Used to pick-up dirt and particles from the Used to pick-up dirt and particles from the carpet. Press the handle and push towards carpet. Press the handle and push towards the dirt to vacuum sweep the carpet. the dirt to vacuum sweep the carpet.

4. 4. Hydro- Vacuum or Wet and Dry Hydro- Vacuum or Wet and Dry Vacuum Vacuum

It is an all purpose vacuum dry and wet It is an all purpose vacuum dry and wet surfaces. It is used also for absorbing surfaces. It is used also for absorbing water in the floor or wet surface.water in the floor or wet surface.

5. 5. Carpet ExtractorCarpet Extractor It is designed for dry foam shampooing of It is designed for dry foam shampooing of the carpets. It removes dirt that sticks to or the carpets. It removes dirt that sticks to or penetrates into the carpet layer.Simply penetrates into the carpet layer.Simply twist handgrip and move machine gently twist handgrip and move machine gently from one corner to the other.from one corner to the other.

6. 6. Roomboys’ sart or trolleyRoomboys’ sart or trolley Used for stocking cleaning supplies and Used for stocking cleaning supplies and chemicals so as make cleaning easier and chemicals so as make cleaning easier and faster.faster.

Cleaning Materials and SuppliesCleaning Materials and Supplies

SuppliesSupplies PurposePurpose Proper UsageProper Usage

1. 1. Scouring PadsScouring Pads Green: Scrubbing purposes Green: Scrubbing purposes onlyWhite: for cleaning onlyWhite: for cleaning painted surfaces, glass mirrors, painted surfaces, glass mirrors, marble and porcelain.marble and porcelain.

Should not be used for painted Should not be used for painted surfaces, mirrors and glass surfaces, mirrors and glass panels. neither should it be panels. neither should it be used with scouring used with scouring powderAlways make sure the powderAlways make sure the pads are wet before using pads are wet before using them.Wash and rinse after each them.Wash and rinse after each use. Also rinse at the end of use. Also rinse at the end of each day to insure that there is each day to insure that there is no soap left on the pads. no soap left on the pads.

2. 2. Floor and Window Floor and Window SqueegeesSqueegees

This is needed to remove This is needed to remove excessive water from the excessive water from the surface and corners. It also surface and corners. It also speeds up the drying process speeds up the drying process

Make sure that rubber strips Make sure that rubber strips are supple. Have replaced the are supple. Have replaced the moment it turns hard brittle.moment it turns hard brittle.

3. 3. Ceiling BroomsCeiling Brooms This is needed to remove This is needed to remove cobwebs in the ceiling.cobwebs in the ceiling.

Clean the brittles of the broom Clean the brittles of the broom after use and at the end of each after use and at the end of each shift.shift.

4. 4. OilersOilers To be applied in hinges of To be applied in hinges of doors so as to prevent doors so as to prevent squeaking sounds from the squeaking sounds from the door.door.

Use sparing. Once there is no Use sparing. Once there is no squeaky sound, wipe excessive squeaky sound, wipe excessive soil away as it an spill on floor soil away as it an spill on floor or carpet and cause stain.or carpet and cause stain.

5. 5. Tongs Tongs To be used for picking up dirt To be used for picking up dirt and cigarette butts found on and cigarette butts found on ashtray.ashtray.

This is used to prevent the This is used to prevent the hands from getting into direct hands from getting into direct contact with the dirt that contact with the dirt that maybe source of bacterial maybe source of bacterial contamination and disease.contamination and disease.

6. 6. Trash BagsTrash Bags The plastic bag shall serve as The plastic bag shall serve as under liner for garbage under liner for garbage container so that the wet container so that the wet garbage does not penetrate into garbage does not penetrate into the corner of surfaces. the corner of surfaces. Otherwise, wet garbage will Otherwise, wet garbage will cause foul odor and cause foul odor and proliferationproliferation

Container of wet garbage shall Container of wet garbage shall always be underlined with always be underlined with trash bags.Bags should be trash bags.Bags should be closely tied before it is closely tied before it is disposed in order to avoid the disposed in order to avoid the spread of foul odor.spread of foul odor.

7. 7. Soft Boom and StickSoft Boom and Stick It is used for sweepingIt is used for sweeping Used soft broom for fine Used soft broom for fine surfaces like floors; Stick surfaces like floors; Stick broom for rough surfaces like broom for rough surfaces like grounds. grounds.

8. 8. Sponges Sponges To be used for cleaning fine To be used for cleaning fine surfaces.surfaces.

Wash and rinse after use; give Wash and rinse after use; give special rinse at the end of the special rinse at the end of the day to make sure that there is day to make sure that there is no soap left in the pads.no soap left in the pads.

9. 9. Dusting ClothsDusting Cloths This is used for dusting This is used for dusting wooden and painted parts.wooden and painted parts.

Make sure the cloths are clean Make sure the cloths are clean otherwise the dusty cloth will otherwise the dusty cloth will merely rub the dust unto the merely rub the dust unto the surface being dusted.surface being dusted.

10. 10. Cleaning TowelCleaning Towel It is used for drying bathroom It is used for drying bathroom walls and floor tiles after they walls and floor tiles after they are cleaned.are cleaned.

Make sure the cloths are dry.Make sure the cloths are dry.

11. 11. Polishing ClothsPolishing Cloths The cloth is used for polishing The cloth is used for polishing metal surfaces like bathroom metal surfaces like bathroom fixturefixture

Use cloths that are made of Use cloths that are made of fiber to be able to absorb the fiber to be able to absorb the water left behind during the water left behind during the cleaning process. cleaning process.

12. 12. Hand Brushes Hand Brushes This brush is meant for This brush is meant for brushing away dust from rough brushing away dust from rough surfaces such as rattan, surfaces such as rattan, wickerwork, etc.It is also used wickerwork, etc.It is also used for cleaning tiles.for cleaning tiles.

Make sure that the brush is not Make sure that the brush is not left immersed on the cleaning left immersed on the cleaning water for a long time.water for a long time.

13. 13. Toilet Bowl BrushToilet Bowl Brush It is used for cleaning toilet It is used for cleaning toilet bowls.bowls.

Toilet brush should be kept after Toilet brush should be kept after use in the storeroom either in a use in the storeroom either in a holder or in a plastic bag hanging holder or in a plastic bag hanging on one end of the trolley. Never on one end of the trolley. Never leave the brush with other cleaning leave the brush with other cleaning equipment as this may contain a lot equipment as this may contain a lot of dirt and bacteria that will of dirt and bacteria that will contaminate other cleaning contaminate other cleaning materials.materials.

14. 14. Mop with Mop HandleMop with Mop Handle To be used the manual To be used the manual floor mopping.floor mopping.

Clean water must be retained in one Clean water must be retained in one bucket while dirty water has to be bucket while dirty water has to be Squeezed into another bucket.Squeezed into another bucket.

15. 15. BucketsBuckets Buckets and mops are used Buckets and mops are used for cleaning floors, walls for cleaning floors, walls and other parts of the and other parts of the building.building.

Buckets must be emoted when the Buckets must be emoted when the water is dirty. At the end of each water is dirty. At the end of each shift, they must be emptied dried shift, they must be emptied dried and cleaned. Parts must be and cleaned. Parts must be lubricated from time to timelubricated from time to time

16.16. Insect SprayerInsect Sprayer Used for fumigation so as Used for fumigation so as to eliminate pests and to eliminate pests and mosquitoesmosquitoes

Spray the area while windows and Spray the area while windows and doors are close. Leave it closed for doors are close. Leave it closed for at least 15 minutes then open to at least 15 minutes then open to allow vapors and bad smell to allow vapors and bad smell to evaporate. Then remove dead evaporate. Then remove dead mosquitoes.Wipe smooth surface mosquitoes.Wipe smooth surface after spraying to remove any oily after spraying to remove any oily film that settle on them, Use film that settle on them, Use protected mask to cover the nose so protected mask to cover the nose so as not to inhale the chemical as this as not to inhale the chemical as this is dangerous to healthis dangerous to health

CLEANING CHEMICALSCLEANING CHEMICALS SuppliesSupplies PurposePurpose Proper UsageProper Usage1. 1. Wood PolishWood Polish To polish wood surface, To polish wood surface,

leather and imitation leather and imitation insects, and pests.insects, and pests.

Spray it sparing and evenly on Spray it sparing and evenly on the surface.the surface.

2. 2. Insecticides Insecticides To be used in fumigation To be used in fumigation and to eliminate insects and and to eliminate insects and pestspests

In as much as the chemical is In as much as the chemical is toxic, avoid spraying unto food toxic, avoid spraying unto food containers and food items. containers and food items. Remove food within the Remove food within the affected areas during the affected areas during the fumigation.fumigation.

3. 3. Methylated SpiritMethylated Spirit It is a chemical used for It is a chemical used for polishing all glass surfaces polishing all glass surfaces such as mirrors, windows such as mirrors, windows etc.etc.

This chemical is highly This chemical is highly flammable and must never be flammable and must never be used near fire or flame. It also used near fire or flame. It also has high degree of evaporation has high degree of evaporation and should therefore be used in and should therefore be used in small- area sparing one at a small- area sparing one at a time to avoid wastage. time to avoid wastage.

4. 4. Air Freshener Air Freshener To be sprayed in the room To be sprayed in the room in order to remove foul in order to remove foul odor in guestrooms, odor in guestrooms, comfort rooms or any area comfort rooms or any area with foul odor.with foul odor.

Use sparingly.Use sparingly.

5. 5. Carpet stain Remover like Carpet stain Remover like atomizer atomizer

Used to remove stain or Used to remove stain or spot carpets.spot carpets.

See procedures for spot See procedures for spot removal.removal.

66. Disinfectant like Lysol . Disinfectant like Lysol together with sprayer together with sprayer

It is used to disinfect the It is used to disinfect the toilet, urinals, sink and toilet, urinals, sink and other areas that are most other areas that are most vulnerable to bacterial vulnerable to bacterial contamination.contamination.

Dilution will depend on the Dilution will depend on the degree of disinfection. The degree of disinfection. The average is one cup of Lysol to a average is one cup of Lysol to a gallon of water.Pure Lysol gallon of water.Pure Lysol maybe applied to urinals and maybe applied to urinals and toilet bowls since these areas toilet bowls since these areas already contain waterUse brush already contain waterUse brush to clean and disinfect bowls to clean and disinfect bowls and urinals then rinse and urinals then rinse afterwards. For other surfaces afterwards. For other surfaces apply with cloth or mop, wipe apply with cloth or mop, wipe surface, rinse and dry.When surface, rinse and dry.When using Lysol in atomizer can, using Lysol in atomizer can, apply the chemical directly to apply the chemical directly to the surface, wipe with damp the surface, wipe with damp cloth or wet brush, then rinse cloth or wet brush, then rinse and dry.and dry.

77. Metal Polish . Metal Polish To be used for polishing To be used for polishing brush copper and metal brush copper and metal surfaces.surfaces.

Apply small amount on a Apply small amount on a cleaning towel and rub metal cleaning towel and rub metal surfaces until the tarnish will surfaces until the tarnish will disappear. Rinse immediately disappear. Rinse immediately and remove left-over polish and remove left-over polish with hot water.with hot water.

88. Lacquer Paint Thinner . Lacquer Paint Thinner Use this chemical to Use this chemical to remove lacquer or paint remove lacquer or paint from hard surfacesfrom hard surfaces

Apply with a cleaning towel or Apply with a cleaning towel or scouring pad until the leftovers scouring pad until the leftovers are removed. Then pat dry and are removed. Then pat dry and polish the surface.polish the surface.Since the solution is highly Since the solution is highly concentrated, light spraying is concentrated, light spraying is sufficient to be able to sufficient to be able to economize. economize.

99. Muriatic Acid . Muriatic Acid To be used only for To be used only for removing cement or plastic removing cement or plastic remains from floors.This is remains from floors.This is not advisable for toilet not advisable for toilet bowls since it is very bowls since it is very strong and it can damage strong and it can damage the tiles.Dilution will the tiles.Dilution will depend on the thickness of depend on the thickness of cement or plastic remains.cement or plastic remains.

Hands should not get into direct Hands should not get into direct contact with the acid as this can contact with the acid as this can cause skin irritant on. If the remains cause skin irritant on. If the remains are thick, leave solution on the area are thick, leave solution on the area for a few minutes or longer. Then for a few minutes or longer. Then Remove the remains with scraper or Remove the remains with scraper or hard brush. Repeat until all cement hard brush. Repeat until all cement or plasters are removed. Rinse or plasters are removed. Rinse thoroughly with water since any thoroughly with water since any acid that remains on the surface acid that remains on the surface may cause damage.Never mix may cause damage.Never mix muriatic acid with any other muriatic acid with any other chemical. chemical.

10. 10. Wax Stripper Wax Stripper Formulated to break up, Formulated to break up, loosen and strip off tough loosen and strip off tough old waxes.old waxes.

See procedure for stripping.See procedure for stripping.

11. 11. Degreaser Degreaser Used to remove grease, oil, Used to remove grease, oil, dirt carbon, ink, mildews, dirt carbon, ink, mildews, soils, and waxes.soils, and waxes.

See procedure of degreasing See procedure of degreasing

12. 12. Emulsion wax Emulsion wax A buffable wax used for A buffable wax used for resilient floors like vinyl, resilient floors like vinyl, linoleum, and rubber tile linoleum, and rubber tile and for concrete floors and and for concrete floors and marble.marble.

See procedure for floor See procedure for floor polishing.polishing.

13. 13. Polymer Sealer Polymer Sealer A non- buffable wax that is A non- buffable wax that is highly recommend for highly recommend for wooden floors.wooden floors.

See polishing procedure.See polishing procedure.

14. 14. Solvent Wax Solvent Wax A kerosene base wax used A kerosene base wax used for wooden floors.for wooden floors.

See polishing procedures.See polishing procedures.

15. 15. Paste Wax Paste Wax For polishing stone floors, For polishing stone floors, wood and resilient floorswood and resilient floors

16. 16. Drain Cleaners Drain Cleaners To expedite draining of To expedite draining of clogsclogs

General Rules in the Use of cleaning General Rules in the Use of cleaning Equipment:Equipment:

1. Check electrical appliances and equipment before use. Check if 1. Check electrical appliances and equipment before use. Check if there are frayed wires, loose plugs and connections. Never use there are frayed wires, loose plugs and connections. Never use any appliances that are defective.any appliances that are defective.

2. Handle equipment with care and make sure it does not bump on 2. Handle equipment with care and make sure it does not bump on hard surfaces.hard surfaces.

3. Clean and store equipment in their custodial room immediately 3. Clean and store equipment in their custodial room immediately after use.after use.

4. Empty dust bags of dry vacuum cleaner before they overload and 4. Empty dust bags of dry vacuum cleaner before they overload and after each use.after each use.

5. Follow manufacturer’s operating instruction.5. Follow manufacturer’s operating instruction.6. Schedule a regular check –up of equipment to prevent serious 6. Schedule a regular check –up of equipment to prevent serious

breakdown.breakdown.7. To avoid electric shock or short circuit, do not expose equipment 7. To avoid electric shock or short circuit, do not expose equipment

to rain orwater. Store them indoors to protect them from getting to rain orwater. Store them indoors to protect them from getting wet. Electrical equipment should never be used in wet surface.wet. Electrical equipment should never be used in wet surface.

Cleaning StandardCleaning Standard TasksTasks Standard ( Expected Results)Standard ( Expected Results)1. 1. Sweeping Sweeping •All swept floors do not have dust streaks not show marks All swept floors do not have dust streaks not show marks

where dirt was picked up.where dirt was picked up.•No dirt left on corners, behind doors, under carpets or No dirt left on corners, behind doors, under carpets or furniture.furniture.

2. 2. Mopping Mopping • Water is used sparingly. Cleaning solutions are rinsed Water is used sparingly. Cleaning solutions are rinsed quickly and the floor is dried at once.quickly and the floor is dried at once.

3. 3. Floor CleaningFloor Cleaning Swept or vacuumed, carpet is shampooed as necessary.Swept or vacuumed, carpet is shampooed as necessary.Cemented or vinyl floor is scrubbed or polished.Cemented or vinyl floor is scrubbed or polished.Floors are free of obstructions.Floors are free of obstructions.

4. 4. Floor FinishingFloor Finishing Floor finishes are not allowed to build up in corner, Floor finishes are not allowed to build up in corner, baseboards or underneath furniture.baseboards or underneath furniture.Stripping and removal of old floor finish is done whenever Stripping and removal of old floor finish is done whenever necessary to avoid yellowing and build up in corners necessary to avoid yellowing and build up in corners baseboards or under furniture.baseboards or under furniture.

5. 5. Vacuuming Vacuuming All carpeted areas/ upholsteries are kept clean, free of dust All carpeted areas/ upholsteries are kept clean, free of dust All spots are removed upon discovery.All spots are removed upon discovery.

6. 6. Dusting Dusting All surfaces are dust free.All surfaces are dust free.All corners are vacuumed.All corners are vacuumed.

7. 7. Window Cleaning Window Cleaning Window glasses do not have smudges not watermarks.Window glasses do not have smudges not watermarks.Window frames and channels are free of dust.Window frames and channels are free of dust.

8. 8. Cleaning Glass Panels, Cleaning Glass Panels, MirrorsMirrors

Thoroughly cleaned, no visible streaks, scratches or spots.Thoroughly cleaned, no visible streaks, scratches or spots.

9. 9. Waste Disposal GarbageWaste Disposal Garbage ContainerContainer

Emptied of trash, garbage, and dirt; disposed dailyEmptied of trash, garbage, and dirt; disposed dailyCleaned as often as necessary.Cleaned as often as necessary.Containers are underlined with plastic.Containers are underlined with plastic.

10. 10. Cleaning of AshtraysCleaning of Ashtrays Emptied of soil and cigarette butts, washed and wiped-dryEmptied of soil and cigarette butts, washed and wiped-dry

11. 11. Cleaning of drinking Cleaning of drinking FountainFountain

Kept clean and sanitary.Kept clean and sanitary.Fixtures are wiped dry to avoid retention of water the Fixtures are wiped dry to avoid retention of water the cause’s watermarks.cause’s watermarks.

12. 12. Bathroom and Washroom Bathroom and Washroom CleaningCleaning

Floor is mopped, sanitized, dried.Floor is mopped, sanitized, dried.There is no sign of marks or streaks on walls.There is no sign of marks or streaks on walls.All metal fixtures are hard wares are cleaned and polished All metal fixtures are hard wares are cleaned and polished with metal polished with metal polish.with metal polished with metal polish.Bathroom mirror is well polished and wiped dry, no marksBathroom mirror is well polished and wiped dry, no marksSinks are clean and sanitizing chemical; free of foul odor.Sinks are clean and sanitizing chemical; free of foul odor.Bathroom supplies are replenished and installed according to Bathroom supplies are replenished and installed according to standard arrangement.standard arrangement.Shower curtains are properly brushed are wiped – dry.Shower curtains are properly brushed are wiped – dry.

13. 13. Dusting/ Cleaning of Dusting/ Cleaning of furniture and fixturesfurniture and fixtures

Thoroughly dusted, all surfaces are free of dirt and spotsThoroughly dusted, all surfaces are free of dirt and spotsAppliances re properly arranged and installed in their Appliances re properly arranged and installed in their appropriate location.appropriate location.Upholstered chairs are shampooed or vacuumed.Upholstered chairs are shampooed or vacuumed.Furniture has no damages and defects.Furniture has no damages and defects.

14. 14. Ceiling CleaningCeiling Cleaning Ceiling is free of cobwebs and dirt.Ceiling is free of cobwebs and dirt.Ceiling fan and fluorescent are thoroughly dusted.Ceiling fan and fluorescent are thoroughly dusted.

15. 15. Grounds MaintenanceGrounds Maintenance All walkways parking spaces, planted areas are clean, All walkways parking spaces, planted areas are clean, free of littered objects.free of littered objects.Cemented/concrete pavement is free from spots, scrubbed Cemented/concrete pavement is free from spots, scrubbed regularly and dust free.regularly and dust free.Plants are watered are regularly, pruned, areas, rimmed Plants are watered are regularly, pruned, areas, rimmed periodically, and as necessary.periodically, and as necessary.Soil is regularly cultivated, ertized periodically, planted Soil is regularly cultivated, ertized periodically, planted to prevent eroding.to prevent eroding.Plant pests are eradicated; fumigation is conducted on Plant pests are eradicated; fumigation is conducted on regular schedule or upon detection of presence of pests.regular schedule or upon detection of presence of pests.Pool flooring cleaned, scrubbed as scheduled and Pool flooring cleaned, scrubbed as scheduled and whenever necessary to prevent the growth of algae.whenever necessary to prevent the growth of algae.Plants in box) are maintained and replaced as needed.Plants in box) are maintained and replaced as needed.

BATHROOM CLEANING BATHROOM CLEANING How to Make Up the BathroomHow to Make Up the Bathroom

Materials NeededMaterials Needed Bucket Bucket All-purpose cleanerAll-purpose cleaner Hand BrushHand Brush Cleaning ClothCleaning Cloth Scouring PadsScouring Pads Warm WaterWarm Water Toilet Bowl Cleaner Toilet Bowl Cleaner Rubber GlovesRubber Gloves

TasksTasks ProcedureProcedure Purpose/ Other InformationPurpose/ Other Information

1. Remove all the soiled towels 1. Remove all the soiled towels and hand towels and hand towels

Take them out from the racks Take them out from the racks or bathtub and place them in or bathtub and place them in the linen canvass of the room the linen canvass of the room boys’ cart (if used)boys’ cart (if used)

This shall be replaced with This shall be replaced with fresh ones.fresh ones.

2. Start cleaning the tiles, 2. Start cleaning the tiles, Shower, own to the Shower, own to the bathtub.bathtub.

Scrub them with all purpose Scrub them with all purpose cleaner, water and scouring cleaner, water and scouring pad wipe dry with absorbent pad wipe dry with absorbent cloth after cleaning.cloth after cleaning.

Scrub to remove dirt and stains Scrub to remove dirt and stains and wipe dry formation of and wipe dry formation of water marks.water marks.

3 Clean and sanitize the toilet 3 Clean and sanitize the toilet bowl.bowl.

Follow the procedure on the Follow the procedure on the succeeding page.succeeding page.

4. Scrub the faucet, lavatory 4. Scrub the faucet, lavatory sink, stopper, floor tiles and sink, stopper, floor tiles and shower curtains. shower curtains.

Use a scouring pad in Use a scouring pad in scrubbing the inner and outer scrubbing the inner and outer portion of the lavatory sink, portion of the lavatory sink, faucet knobs, rubber ball faucet knobs, rubber ball stopper, floor tiles and shower. stopper, floor tiles and shower. Then dry it with absorbent Then dry it with absorbent cloth.cloth.

This must be done to remove This must be done to remove stubborn stains, eliminate foul stubborn stains, eliminate foul odor and kill germs and odor and kill germs and bacteria.bacteria.

5. Clean the bathroom wall5. Clean the bathroom wall Follow procedure in bathroom Follow procedure in bathroom wall cleaningwall cleaning

6.Clean the Mirror 6.Clean the Mirror Spray it with glass cleaner then Spray it with glass cleaner then wipe it with dry cloth.wipe it with dry cloth.

The guest can view himself The guest can view himself better from a shiny and well better from a shiny and well polished mirror.polished mirror.

7. Wash the drinking glasses 7. Wash the drinking glasses (if this is installed in the (if this is installed in the bathroom.)bathroom.)

Wash them with soap and Wash them with soap and water then dry with clean dry water then dry with clean dry cloth.cloth.

To protect the glasses from To protect the glasses from contamination, cover it with contamination, cover it with plastic cover or coasterplastic cover or coaster

8. Cleaning the shelves and 8. Cleaning the shelves and cabinet.cabinet.

Use a dry cloth.Use a dry cloth.

9. Polish all chrome fixtures.9. Polish all chrome fixtures. Use metal polish and clean rag.Use metal polish and clean rag. This will remove the tarnish This will remove the tarnish and will make the metalled and will make the metalled fixture more presentable.fixture more presentable.

10. Clean the lavatory stopper 10. Clean the lavatory stopper then rinse it with water.then rinse it with water.

Brush the stopper with an all-Brush the stopper with an all-purpose cleaner wash it under purpose cleaner wash it under the running water.the running water.

This helps to remove all This helps to remove all hidden dirt around the stopperhidden dirt around the stopper

11. Rinse the lavatory ink11. Rinse the lavatory ink Pour water around the sink Pour water around the sink from under the rim up to the from under the rim up to the bottom.bottom.

No dirt should be left behind in No dirt should be left behind in hidden areas.hidden areas.

12. Dry and polish the faucet 12. Dry and polish the faucet and lavatory sink.and lavatory sink.

Using dry cloth; wipe all Using dry cloth; wipe all surfaces of the lavatory sink surfaces of the lavatory sink and stopper. Then polish the and stopper. Then polish the faucet.faucet.

This will prevent water marks This will prevent water marks and will make the sink look and will make the sink look shiny.shiny.

13. Install the faucet knobs13. Install the faucet knobs Screw the knobs using a Screw the knobs using a screwdriver.screwdriver.

To tighten the knobs and keep To tighten the knobs and keep it in its original shape.it in its original shape.

Cleaning of Bathroom WallCleaning of Bathroom WallTasksTasks ProcedureProcedure Purpose/ Other InformationPurpose/ Other Information

1. Wet the surface.1. Wet the surface. Splash it with warm water.Splash it with warm water. This will soften the dirt.This will soften the dirt.

2. Apply all-purpose cleaner2. Apply all-purpose cleaner Scrub the cleaner unto all Scrub the cleaner unto all surfaces starting from upper surfaces starting from upper portion to download portion. portion to download portion. Brush in between marbles.Brush in between marbles.

The use of cleaner makes The use of cleaner makes cleaning more through and cleaning more through and likewise deodorizes the surface likewise deodorizes the surface of the wallsof the walls

3. Rinse the surface.3. Rinse the surface. Splash it with warm water Splash it with warm water from top to downward portion.from top to downward portion.

To wash away dirt.To wash away dirt.

4. Dry and polish the surfaces.4. Dry and polish the surfaces. Wipe the whole surface with Wipe the whole surface with dry/cloth.dry/cloth.

This is necessary to wash away This is necessary to wash away softened dirt.softened dirt.

Cleaning of Toilet Bowl Cleaning of Toilet Bowl TasksTasks ProcedureProcedure Purpose/ Other InformationPurpose/ Other Information

1. Flush the toilet bowl 1. Flush the toilet bowl Splash it with warm water.Splash it with warm water. This will soften the dirtThis will soften the dirt

2. Pour the toilet bowl cleaner.2. Pour the toilet bowl cleaner. Squeeze the cleaner unto the Squeeze the cleaner unto the surface and inner side of the surface and inner side of the toilet bowltoilet bowl

To disinfect and deodorize al To disinfect and deodorize al portions including the hidden portions including the hidden surfaces of the bowl.surfaces of the bowl.

3. Leave toilet bowl cleaner to 3. Leave toilet bowl cleaner to soak ( at least for 2 minutes)soak ( at least for 2 minutes)

Close the cover after applying Close the cover after applying the bowl cleanerthe bowl cleaner

To soften the soil and make it To soften the soil and make it easier to move.easier to move.

4. Clean the toilet bowl4. Clean the toilet bowl Use a brush, move around the Use a brush, move around the bowl from under the rim up to bowl from under the rim up to the bottom.the bottom.

To remove all hidden dirt To remove all hidden dirt under the rim.under the rim.

5. Flush it again.5. Flush it again. Pull the valve downward.Pull the valve downward. To rinse the bowl.To rinse the bowl.

6. Clean the toilet seat and 6. Clean the toilet seat and covercover

Brush and clean with all Brush and clean with all purpose cleaner then wipe purpose cleaner then wipe them with a damp cloth.them with a damp cloth.

To remove dirt and To remove dirt and watermarks, urine and waste watermarks, urine and waste sediments.sediments.

7. Clean the outside part of 7. Clean the outside part of toilettoilet

Wipe from the top to bottom Wipe from the top to bottom with a cleaning solution.with a cleaning solution.

Use a solution to soften the Use a solution to soften the soil, thus making it easier to soil, thus making it easier to clean.clean.

8. Dry and polish the bowl.8. Dry and polish the bowl. Wipe all surfaces with a cloth Wipe all surfaces with a cloth starting from top to bottom.starting from top to bottom.

To prevent water marks to To prevent water marks to form into the surface.form into the surface.

9. Close the toilet bowl cover.9. Close the toilet bowl cover. Put the seat cover gently to the Put the seat cover gently to the toilet bowl.toilet bowl.

FLOOR CARE, CLEANING AND FLOOR CARE, CLEANING AND MAINTENANCEMAINTENANCE

The condition of floors depends on how well are The condition of floors depends on how well are cleaned and maintained. Without proper maintenance, cleaned and maintained. Without proper maintenance, floors will wear easily and will lose their beauty. floors will wear easily and will lose their beauty. Bigger expense is incurred when floors are made to Bigger expense is incurred when floors are made to undergo frequent repair or replacement.undergo frequent repair or replacement.

Floor should not only look clean and shiny, but Floor should not only look clean and shiny, but should also be in good condition – not broken, torn or should also be in good condition – not broken, torn or damaged so as not to cause accidents. Cracks splinter damaged so as not to cause accidents. Cracks splinter and other problems should be repaired as soon as and other problems should be repaired as soon as possible. Loose or defective floor tiles should be possible. Loose or defective floor tiles should be replaced.replaced.

Types of FloorsTypes of Floors Daily MaintenanceDaily Maintenance

1.Hard floorsMarble and cemented floorsMixed 1.Hard floorsMarble and cemented floorsMixed – i.e., pebbles, crazy cut, etc.,– i.e., pebbles, crazy cut, etc.,

Sweeping – dailyDamp mopping – as Sweeping – dailyDamp mopping – as neededPlain polishing – dailyStripping and neededPlain polishing – dailyStripping and Finishing – periodicallyBrushing with a push Finishing – periodicallyBrushing with a push brush wet moppingWet moppingbrush wet moppingWet mopping

2.Vinyl/ Resilient Floors2.Vinyl/ Resilient Floors Sweeping – dailyDamp mopping – as Sweeping – dailyDamp mopping – as neededSpray buffing and polishing – as needed neededSpray buffing and polishing – as needed Vacuuming of corners - dailyVacuuming of corners - daily

3.Wood and Parquet3.Wood and Parquet Sanding – initial applicationSweeping – daily Sanding – initial applicationSweeping – daily Spray buffing and polishing – as Spray buffing and polishing – as neededVacuuming of corners – dailyDust neededVacuuming of corners – dailyDust mopping – daily mopping – daily

4.Carpet4.Carpet Vacuuming – dailyShampooing – when heavily Vacuuming – dailyShampooing – when heavily soiledExtraction – When the soil has penetrate soiledExtraction – When the soil has penetrate the inner layers which can only be removed by the inner layers which can only be removed by way of extraction.way of extraction.

Types of Floors and MaintenanceTypes of Floors and MaintenanceTypes of Floor CleaningTypes of Floor Cleaning Equipment neededEquipment needed

1. Sweeping – removing dirt and trash from 1. Sweeping – removing dirt and trash from floors using sweepers and dust pan.floors using sweepers and dust pan.

Sort broom for fine surfaces like cemented Sort broom for fine surfaces like cemented floors, vinyl.Stick broom for hard Surfaces like floors, vinyl.Stick broom for hard Surfaces like groundsCarpet sweeper for carpets.groundsCarpet sweeper for carpets.

2. Dust mopping – Dusting away dirt on floors 2. Dust mopping – Dusting away dirt on floors using mops.using mops.

Dry mop with handle.Dry mop with handle.

3. Damp mopping – mopping the floor with 3. Damp mopping – mopping the floor with lightly wet mop to clear the floor of dirt lightly wet mop to clear the floor of dirt and soil.and soil.

Mop with handle Mop must be squeezed tightly Mop with handle Mop must be squeezed tightly on the wringer to prevent drippingMop wringeron the wringer to prevent drippingMop wringer

4. Spray Buffing Spraying the floor with a buff 4. Spray Buffing Spraying the floor with a buff finish to retouch it and to keep the gloss.finish to retouch it and to keep the gloss.

SprayerBuff finishSteel woolNylon PadsSprayerBuff finishSteel woolNylon Pads

5. Plain Polishing5. Plain Polishing Floor Polisher – Machine for manual polishing Floor Polisher – Machine for manual polishing use abaca foot pad;And coconut husk.use abaca foot pad;And coconut husk.

6. Floor Stripping – requires application or 6. Floor Stripping – requires application or Stripping solution.Stripping solution.

Finishing Mop with handle Mop wringerFinishing Mop with handle Mop wringer

7. 7. Finishing Floors Finishing Floors – – performed on floors performed on floors that are stripped of old wax and dirt and that are stripped of old wax and dirt and sealed for protection. The Finishing is sealed for protection. The Finishing is accomplished through the application of accomplished through the application of wax or floor shine and polishing wax or floor shine and polishing thereafter using a floor polisher.thereafter using a floor polisher.

Carpet extractorCarpet extractor

8. 8. ExtractionExtraction – – is the process of extracting is the process of extracting deeply embedded dirt and soil in carpets deeply embedded dirt and soil in carpets especially those in inner layers that can especially those in inner layers that can not be removed by shampooing.not be removed by shampooing.

Carpet ExtractorCarpet Extractor

9. 9. Wet mopping Wet mopping – – mopping the floor using mopping the floor using highly wet (but not dripping) mop.highly wet (but not dripping) mop.

Mop Mop wringer.Mop Mop wringer.

10. 10. ShampooingShampooing – – removal of embedded dirt removal of embedded dirt and stains using carpet shampoo either and stains using carpet shampoo either manually or by the use of a machine. manually or by the use of a machine. This process applies to carpets.This process applies to carpets.

Push brush Carpet Shampoo, Pail of waterPush brush Carpet Shampoo, Pail of water

11. 11. VacuumingVacuuming – – elimination of embedded elimination of embedded dirt on floors using a vacuum clear.dirt on floors using a vacuum clear.

Ordinary vacuum cleaner or Hydro- vac (wet Ordinary vacuum cleaner or Hydro- vac (wet and dry vacuum for wet and dry surfaces.and dry vacuum for wet and dry surfaces.

Making-Up a BedMaking-Up a Bed Needed SuppliesNeeded Supplies

SUPPLIES NUMBER WHERE TO PLACE THEM Bed pad one on top of the mattress 1st bed sheet two on top of the bed pad.

2nd bed sheet one on top of first bed sheet Blanket one on top of the 2nd bed sheet

3rd bed sheet one on top of the blanket

bed cover one on top of the finished bed Pillow with pillow one for single bed Pillow is encased with pillow case 2 for double bed case to be placed at the head part.

StepsSteps ProceduresProcedures Purpose Additional Purpose Additional InformationInformation

1. Lay down the bed pad on 1. Lay down the bed pad on the bed.the bed.

Place it on top of the mattress, Place it on top of the mattress, center it and smooth it tucking center it and smooth it tucking – in the garter on the corner.– in the garter on the corner.

Bed pad is intended to protect Bed pad is intended to protect the mattress from stains.the mattress from stains.

2. Lay down the first bed 2. Lay down the first bed sheetsheet

Place it evenly on top of the Place it evenly on top of the bed pad with the center down; bed pad with the center down; tuck in the sheet under the tuck in the sheet under the mattress at bed. Miter all mattress at bed. Miter all corners then tuck in the corners then tuck in the undersides of the sheet tightly undersides of the sheet tightly covers the mattress.covers the mattress.

This bed sheet is intended to This bed sheet is intended to cover the bed pad. if tightly cover the bed pad. if tightly done, the sheet will not easily done, the sheet will not easily crumple.crumple.

3. Lay down the second 3. Lay down the second bed sheet.bed sheet.

Place it is such a way that the Place it is such a way that the finished side of the hem is finished side of the hem is faced down at the head of the faced down at the head of the mattress.The sheet must be mattress.The sheet must be centered in such a way that the centered in such a way that the top of the sheet is pulled even top of the sheet is pulled even with the headboardwith the headboard

This is not only beautiful to look This is not only beautiful to look at but is also designed for the at but is also designed for the guest convenience.guest convenience.

4. Lay down the blanket4. Lay down the blanket Put on top of the second sheet Put on top of the second sheet about 6 inches away from the about 6 inches away from the edge of the mattress (head edge of the mattress (head Portion)Portion)

This will make the bed appear This will make the bed appear neat and clean.neat and clean.

5. Lay down te bed cover5. Lay down te bed cover For a more presentable For a more presentable appearance; to protect linen appearance; to protect linen from dirt.from dirt.

Make Up of Check Out RoomsMake Up of Check Out Rooms This job should be executed immediately This job should be executed immediately

by the Floor Supervisor and the assigned by the Floor Supervisor and the assigned room boy once the room is the guest. room boy once the room is the guest.

Materials neededMaterials needed: Room boys cart, : Room boys cart, equipped with amities and supplies equipped with amities and supplies

StepsSteps ProcedureProcedure Details/PurposeDetails/Purpose

1. Check for items left by guest1. Check for items left by guest If there are any, surrender them If there are any, surrender them to the housekeeping office and to the housekeeping office and fill up the Lost and Found Form.fill up the Lost and Found Form.

Guest may return to claim the lost Guest may return to claim the lost item.item.

2. Pull the curtains or blinds2. Pull the curtains or blinds Pull through the pulley.Pull through the pulley. This makes the room brighter and This makes the room brighter and more visible during the make up.more visible during the make up.

3. Adjust aircon to desired 3. Adjust aircon to desired temperaturetemperature

Adjust to desired coolness Adjust to desired coolness through the thermostat control.through the thermostat control.

Room must already be cool once Room must already be cool once guest enters the room.guest enters the room.

4. Remove soiled dishes used 4. Remove soiled dishes used during room service.during room service.

Place them at the service station Place them at the service station for pick up or bring them to the for pick up or bring them to the dishwashing area.dishwashing area.

Leftovers and soiled dishes can Leftovers and soiled dishes can cause pest infestation and foul odor.cause pest infestation and foul odor.

Vacuum or shampoo the carpet Vacuum or shampoo the carpet and upholstered furniture and upholstered furniture

Vacuum if lightly soiled and Vacuum if lightly soiled and shampoo if heavily soiled. shampoo if heavily soiled. Follow standard procedures for Follow standard procedures for vacuum cleaning or vacuum cleaning or shampooing.shampooing.

Dust all furnitureDust all furniture Include baseboards window Include baseboards window sills, mini-bar racks, bottles, sills, mini-bar racks, bottles, wooder, trays, etc.For mirrors wooder, trays, etc.For mirrors and window glass use cloth and window glass use cloth and polishing chemical.and polishing chemical.

Make sure that all dusts and Make sure that all dusts and dirt are removed.Follow dirt are removed.Follow standard procedures in dusting.standard procedures in dusting.

Polish mirror and all other Polish mirror and all other metaled fixture.metaled fixture.

For metaled fixture like switch For metaled fixture like switch plates, door knobs, thermostat plates, door knobs, thermostat control, use metal polish.control, use metal polish.

Metal polish can remove Metal polish can remove tarnish and restores the shine tarnish and restores the shine and glow of the metaled and glow of the metaled fixture.fixture.

Replenish all room supplies.Replenish all room supplies. Install items following Install items following standard quantity and specified standard quantity and specified location.location.

Refer to standards of amenities Refer to standards of amenities installation.installation.

5. Empty all ashtrays and 5. Empty all ashtrays and waste basket.waste basket.

Empty them into the trash bag Empty them into the trash bag of the cart (if used), wash with of the cart (if used), wash with soap and water, then wipe dry soap and water, then wipe dry with dry cloth.Should there be with dry cloth.Should there be any valuable thrown into the any valuable thrown into the basket, pick it up and surrender basket, pick it up and surrender it to the housekeeping it to the housekeeping supervisor.supervisor.

Trash must be promptly Trash must be promptly eliminated since they can breed eliminated since they can breed pest infestation and cause foul pest infestation and cause foul odor.Lost and Found items are odor.Lost and Found items are to be recorded in a lost and to be recorded in a lost and found form and in a logbook found form and in a logbook (see form)(see form)

6. Wash and wipe dry drinking 6. Wash and wipe dry drinking glasses,glasses,

Rinse first with hot water then Rinse first with hot water then wash with soap and water; wash with soap and water; wipe dry, then wrap with a wipe dry, then wrap with a glass bags.glass bags.

This is done to prevent This is done to prevent bacterial contamination.bacterial contamination.

7. Clean thermos jug then refill 7. Clean thermos jug then refill with cold waterwith cold water

Clean with soap and water by Clean with soap and water by using brush, then refill with using brush, then refill with iced water.iced water.

This is to prevent bacterial This is to prevent bacterial contamination.contamination.

8. Strip the bed of linen and 8. Strip the bed of linen and pillowcases and replace pillowcases and replace themthem

Place soiled items into the Place soiled items into the linen canvass of the cart. Get linen canvass of the cart. Get fresh ones from the cart to fresh ones from the cart to replace the soiled ones.replace the soiled ones.

Soiled linen are to be Soiled linen are to be replenished daily.replenished daily.

9. Make – up the bed.9. Make – up the bed. Follow standard procedures for Follow standard procedures for bed make up.bed make up.

When are Rooms made Up or When are Rooms made Up or Serviced?Serviced?

1. Daily, unless the guest refuses a room make-up as 1. Daily, unless the guest refuses a room make-up as when a “DO NOT DISTURB” sign is hanged on when a “DO NOT DISTURB” sign is hanged on the door knob of the guest’s room.the door knob of the guest’s room.

2. Whenever a room is vacated through checkouts.2. Whenever a room is vacated through checkouts.3. Whenever there is a make-up request. The guest 3. Whenever there is a make-up request. The guest

usually hangs in the door knob the sign’ usually hangs in the door knob the sign’ PLEASE MAKE UP THE ROOM’.PLEASE MAKE UP THE ROOM’.

10. Make up the bathroom 10. Make up the bathroom Follow standard procedures for Follow standard procedures for bathroom make-up.bathroom make-up.

11. Fix the curtains11. Fix the curtains Close the light curtains Close the light curtains completely. for the heavy ones, completely. for the heavy ones, leave a distance of about 1 leave a distance of about 1 foot.foot.

To prevent the sunrays from To prevent the sunrays from penetrating the rooms, thereby penetrating the rooms, thereby maintaining the room maintaining the room temperature.temperature.

12. Check the overall condition 12. Check the overall condition of the room, including of the room, including installed fixtures and installed fixtures and appliancesappliances

See if the room is properly See if the room is properly cleaned and make-up and cleaned and make-up and nothing is left unattended.Also nothing is left unattended.Also check the working condition of check the working condition of TV, shower, etc. Check for TV, shower, etc. Check for safety hazards. Report any safety hazards. Report any deficiency to your supervisor deficiency to your supervisor for her to make service request.for her to make service request.

The room boy will be The room boy will be answerable if there is any answerable if there is any defect that is left un-attended defect that is left un-attended due to his negligence in due to his negligence in making a thorough inspection.making a thorough inspection.

13. Close the door.13. Close the door.

Executing a Turn Down or NightExecuting a Turn Down or Night This procedure is done late in the afternoon by the This procedure is done late in the afternoon by the

night service room boys.night service room boys. Materials needed: Room boys cart, complete with Materials needed: Room boys cart, complete with

stock of supplies and amenities.stock of supplies and amenities.

StepsSteps ProceduresProcedures PurposePurpose

1. Roll the room boy’s cart 1. Roll the room boy’s cart complete with supplies complete with supplies towards the guest room.towards the guest room.

Place the cart in front of the Place the cart in front of the door.door.

Room make up becomes faster Room make up becomes faster and more efficient when a cart and more efficient when a cart is used for transporting is used for transporting supplies and amenities to the supplies and amenities to the guest rooms.guest rooms.

2. Active the door bell or 2. Active the door bell or knock gentlyknock gently

Give few seconds in between Give few seconds in between knocks or in activating the knocks or in activating the doorbell.doorbell.

Loud, repeated sound can be Loud, repeated sound can be irritating to house guests.irritating to house guests.

3. Empty and wash the ashtray.3. Empty and wash the ashtray. Wipe with dry cloth.Wipe with dry cloth. To make it look clean and To make it look clean and presentable.presentable.

4. Wash soiled drinking 4. Wash soiled drinking glassesglasses

Wash them with soap and Wash them with soap and water and wipe dry with clean water and wipe dry with clean cloth.cloth.

5. Check the bathroom 5. Check the bathroom Change soiled towels with Change soiled towels with fresh cones.fresh cones.

6. Turns off the lights but leave 6. Turns off the lights but leave one lamp on.one lamp on.

At least one lamp makes the At least one lamp makes the room visible.room visible.

One lamp is enough to One lamp is enough to conserve energy.conserve energy.

7. Hang the make-up sign.7. Hang the make-up sign. Hang it from the door knob.Hang it from the door knob. To make it convenient for the To make it convenient for the guest to get inside the bed, guest to get inside the bed, without the hassle of unfolding without the hassle of unfolding the bed cover. the bed cover.

8. Draw the heavy curtains 8. Draw the heavy curtains back.back.

Pull the curtain pulley (if any)Pull the curtain pulley (if any)

9. Refill the jug.9. Refill the jug. Refill the jug with water and Refill the jug with water and ice.ice.

10. Remove room service tray 10. Remove room service tray if there is any.if there is any.

Un-cleared leftovers can breed Un-cleared leftovers can breed bacteria and foul odor inside bacteria and foul odor inside the room.the room.

11. Replenish the towels.11. Replenish the towels. Use fresh ones.Use fresh ones.

12. Check the garbage can12. Check the garbage can See if there is trash and empty See if there is trash and empty it into the trash bag of the cart, it into the trash bag of the cart, (if a cart is being used). If there (if a cart is being used). If there is no cart, dispose them is no cart, dispose them directly to designated disposal directly to designated disposal areaarea

Trash, especially left-over Trash, especially left-over foods cause foul odor and foods cause foul odor and breeds bacteria.breeds bacteria.

Inspecting a Vacant, Check Out Inspecting a Vacant, Check Out RoomRoom

This task is performed by the Floor Area Supervisor This task is performed by the Floor Area Supervisor before the room is sold for occupancy.before the room is sold for occupancy.

StepsSteps ProceduresProcedures PurposePurpose

1. Have pen and paper ready.1. Have pen and paper ready. Place them in your clipboard.Place them in your clipboard. For you to write your For you to write your observations.observations.

2. Activate the doorbell or 2. Activate the doorbell or knock gently.knock gently.

Press the button ( for door bell)Press the button ( for door bell) This must be done before This must be done before entering the room to check if entering the room to check if there someone inside.there someone inside.

3. Proceed with the chain lock.3. Proceed with the chain lock. Hold it to check whether the Hold it to check whether the installation is firm.installation is firm.

This lock is an added security This lock is an added security measure.measure.

4. Do the inspection clockwise or 4. Do the inspection clockwise or counter clockwise.counter clockwise.

Begin form the closet door to the Begin form the closet door to the luggage rack, then to the writing luggage rack, then to the writing table, coffee table, and beds down table, coffee table, and beds down to the bathroom.Concentrate on to the bathroom.Concentrate on one area of the room first before one area of the room first before going to the other areas. Check the going to the other areas. Check the closet door if it is swinging, closet door if it is swinging, derailed, or has scratch derailed, or has scratch marks.Check the closest light if it marks.Check the closest light if it is in working condition. Check the is in working condition. Check the hangers and place all hooks in one hangers and place all hooks in one direction.direction.

Do it part by part so as not to miss Do it part by part so as not to miss any item. Any defect, no matter any item. Any defect, no matter how minor can become a cause for how minor can become a cause for complaint. Find out if there is a complaint. Find out if there is a need to change the bulb or if any need to change the bulb or if any repair is needed.repair is needed.

5. Check the shoehorn inside the 5. Check the shoehorn inside the closet ( if available)closet ( if available)

See if the hook hangs on shoehorn.See if the hook hangs on shoehorn. Make sure there are 2 pieces of Make sure there are 2 pieces of shoe cloth inside.shoe cloth inside.

6. Proceed to the luggage rack 6. Proceed to the luggage rack Find out if there are dusts or Find out if there are dusts or scratches that need scratches that need attention.Check the drawers for attention.Check the drawers for any item left by the guest and any item left by the guest and if there is any; surrender it to if there is any; surrender it to the lost and found the lost and found section.Check the cleanliness section.Check the cleanliness of any picture frame hanging of any picture frame hanging on the wall.on the wall.

7. Check the condition of the 7. Check the condition of the television (TV) set. television (TV) set.

Switch it tune to the different Switch it tune to the different channels to check if it in channels to check if it in working condition. Remove all working condition. Remove all dust on top of the TV. Should dust on top of the TV. Should there be any defect, inform the there be any defect, inform the supervisor who will make a supervisor who will make a request for repair. request for repair.

Complaints and room Complaints and room amenities can be avoided when amenities can be avoided when everything is checked before everything is checked before guest occupies the room.guest occupies the room.

8. Check the cleanliness of the 8. Check the cleanliness of the writing table.writing table.

Check for dust and stains and Check for dust and stains and laundry list are available.laundry list are available.

A dirty table is an eyesore. A dirty table is an eyesore. Check for dust and scratches.Check for dust and scratches.

9. Check the laundry 9. Check the laundry paraphernalia.paraphernalia.

Find out if the needed items Find out if the needed items like laundry bags and laundry like laundry bags and laundry list are available.list are available.

These items are used by the These items are used by the guest when making request for guest when making request for laundry.laundry.

10. Check the coffee table.10. Check the coffee table. Make sure that the table is Make sure that the table is equipped with an ashtray and a equipped with an ashtray and a match. The match should be match. The match should be positioned against one side of positioned against one side of the ashtray with the logo the ashtray with the logo prominently showing.prominently showing.

Check whether the easy chairs Check whether the easy chairs are properly placed at the sides are properly placed at the sides of the table. Also check of the table. Also check whether magazines underneath whether magazines underneath the coffee table are properly set the coffee table are properly set up.up.

11. Check the Nite table (if 11. Check the Nite table (if used) telephone, radio and used) telephone, radio and alarm clock.alarm clock.

Make sure that all parts of the Make sure that all parts of the Nite table, including the bulb, Nite table, including the bulb, body, etc. whether the bulb is body, etc. whether the bulb is in working condition, and in working condition, and equipped with the right equipped with the right wattage. Telephone should be wattage. Telephone should be disinfected with alcohol or disinfected with alcohol or Lysol.Lysol.

Any defect or damage should Any defect or damage should be immediately referred to the be immediately referred to the facilities maintenance section facilities maintenance section for corrective action.for corrective action.

12. Check the beds. 12. Check the beds. Check whether the linen is Check whether the linen is fresh and properly installed. fresh and properly installed.

13. Check the air-con13. Check the air-con Check whether air-con is in Check whether air-con is in working condition.working condition.

14. Check the bathroom.14. Check the bathroom. Check the mirror and marble Check the mirror and marble walls for dust and walls for dust and scratches.See if mirrors are scratches.See if mirrors are properly cleaned or polished. properly cleaned or polished. Check whether fixtures have Check whether fixtures have water and soap marks.Check water and soap marks.Check supplies like towels and facial supplies like towels and facial and toilet tissues toilet if they and toilet tissues toilet if they are complete or need to be are complete or need to be replenished.replenished.

Find out if there is any defect Find out if there is any defect in tiles, walls, sink, and in tiles, walls, sink, and lavatory and indicate any lavatory and indicate any defect in the report. Make defect in the report. Make service request immediately service request immediately after the room check.after the room check.

15. Release or declare the 15. Release or declare the room vacant and ready for sale. room vacant and ready for sale.

If everything is in order and If everything is in order and amenities are complete and amenities are complete and properly installed, then the properly installed, then the room is declared vacant and room is declared vacant and ready for occupancyready for occupancy

Rooms are not supposed to be Rooms are not supposed to be sold for occupancy unless until sold for occupancy unless until they are thoroughly checked they are thoroughly checked for cleanliness and safety and for cleanliness and safety and that the required amenities are that the required amenities are properly installed and not properly installed and not defective.defective.

Make a room status report.Make a room status report. Indicate in the room status Indicate in the room status chart the status of the room chart the status of the room as”vacant ready” if everything as”vacant ready” if everything is in order. If there is a defect, is in order. If there is a defect, place OOO (out of order).place OOO (out of order).

This report goes to the desk This report goes to the desk clerk to serve as guide in a clerk to serve as guide in a assigning rooms to the guests.assigning rooms to the guests.

SANITATION IN SANITATION IN HOUSEKEEPINGHOUSEKEEPING

The health and safety of guests and house occupants is The health and safety of guests and house occupants is a moral responsibility of any hospitality establishment. It is a moral responsibility of any hospitality establishment. It is therefore necessary that cleanliness and sanitation be therefore necessary that cleanliness and sanitation be consistently maintained to protect guests and occupants from consistently maintained to protect guests and occupants from bacterial contamination that can cause illness and disease. Any bacterial contamination that can cause illness and disease. Any outbreak of food poisoning or other diseases that emanate outbreak of food poisoning or other diseases that emanate from unhygienic conditions in a hotel can mean an from unhygienic conditions in a hotel can mean an irresponsible damage to the reputation of the company, a loss irresponsible damage to the reputation of the company, a loss of patronage. There is also a risk of losing a government of patronage. There is also a risk of losing a government license if the hotel is sued for damages. Dirty surrounding, license if the hotel is sued for damages. Dirty surrounding, equipment, and untidy personnel are certainly a bad equipment, and untidy personnel are certainly a bad advertisement to any eatery, hotel, lodging house or any advertisement to any eatery, hotel, lodging house or any hospitality establishment.hospitality establishment.

What is Sanitation What is Sanitation SanitationSanitation refers to the maintenance of healthy and hygienic refers to the maintenance of healthy and hygienic

condition that is free from disease-causing organisms.condition that is free from disease-causing organisms. What appears to be clean may always be sanitary. What appears to be clean may always be sanitary.

CLEAN means free from visible soil or dirt while SANITARY CLEAN means free from visible soil or dirt while SANITARY means free from disease-causing organism and other harmful means free from disease-causing organism and other harmful contaminants which are often not visible to the eyes. One can contaminants which are often not visible to the eyes. One can find linen that is without a spot, a glass that sparkles and a sink find linen that is without a spot, a glass that sparkles and a sink that is wiped-clear of dirt. But these objects, although clean on that is wiped-clear of dirt. But these objects, although clean on the surface, can in fact harbor invisible disease agents or the surface, can in fact harbor invisible disease agents or harmful chemicals. They may not sparkle on the surface, but harmful chemicals. They may not sparkle on the surface, but they are free of disease agents and are therefore SANITARY if they are free of disease agents and are therefore SANITARY if they have been sanitized.they have been sanitized.

What are Microorganisms and how What are Microorganisms and how do they multiply? do they multiply?

The word The word microorganism microorganism is coined from the Greek word micro (meaning small) organism is coined from the Greek word micro (meaning small) organism (meaning living being) (meaning living being) MicroorganismsMicroorganisms are tiny, living and active beings that rapidly multiply are tiny, living and active beings that rapidly multiply in numbers. These minute forms of life can only be seen with the aid of a microscope. They in numbers. These minute forms of life can only be seen with the aid of a microscope. They are alive, take in nourishments, discharge waste and reproduce rapidly if given the right are alive, take in nourishments, discharge waste and reproduce rapidly if given the right conditions. The cell enlarges and then divides into two. Each of the two bacteria may divide conditions. The cell enlarges and then divides into two. Each of the two bacteria may divide into more cells and so on. The multiplication process may occur several times in an hour, into more cells and so on. The multiplication process may occur several times in an hour, resulting to tremendous increase of bacteria, up to billions, if not controlled.resulting to tremendous increase of bacteria, up to billions, if not controlled.

Micro - organisms can live anywhere a human being can. They can be found in Micro - organisms can live anywhere a human being can. They can be found in abundance in or nearly every particle of life on earth. They survive in hotter or colder abundance in or nearly every particle of life on earth. They survive in hotter or colder temperatures and a wider range of atmospheric condition than do human. Generally speaking, temperatures and a wider range of atmospheric condition than do human. Generally speaking, they thrive in a warm, moist environment that is neutral or slightly acidic. They multiply they thrive in a warm, moist environment that is neutral or slightly acidic. They multiply slowly and lower temperature but freezing does not kill them. It only inhibits their growth. slowly and lower temperature but freezing does not kill them. It only inhibits their growth. High temperature (heat) could kill most bacteria but some would even survive an hour of High temperature (heat) could kill most bacteria but some would even survive an hour of boiling.boiling.

The growth of bacteria is also inhibited in very acidic media. That is why vinegar The growth of bacteria is also inhibited in very acidic media. That is why vinegar and citrus fruits are virtually never vehicles for disease-causing bacteria. Many foods like and citrus fruits are virtually never vehicles for disease-causing bacteria. Many foods like meats are favorable for the growth of bacteria.meats are favorable for the growth of bacteria.

When a house or building is not properly maintained in terms of housekeeping, it When a house or building is not properly maintained in terms of housekeeping, it invites microorganisms or bacteria as well as pests and provides conditions for them to invites microorganisms or bacteria as well as pests and provides conditions for them to multiply rapidly. When this happens, occupants become susceptible to various forms of illness multiply rapidly. When this happens, occupants become susceptible to various forms of illness and disease like H-fever, typhoid, fever, malaria and other fatal ailments.and disease like H-fever, typhoid, fever, malaria and other fatal ailments.

Bacteria breeds in unsanitary, moist and slightly Bacteria breeds in unsanitary, moist and slightly acidic environment like:acidic environment like:

Dirty surroundingsDirty surroundings Wet, un-disposed and uncovered garbage Wet, un-disposed and uncovered garbage Stagnant and dirty waterStagnant and dirty water Crowded places like storerooms that are dirty.Crowded places like storerooms that are dirty. Un-disposed, uncovered left-over foodsUn-disposed, uncovered left-over foods Dirty and un-sanitized containers, pans, and Dirty and un-sanitized containers, pans, and

utensils.utensils.

Prevention of Bacterial Prevention of Bacterial ContaminationContamination

To prevent the entry and proliferation of bacteria in a house or building, To prevent the entry and proliferation of bacteria in a house or building, unsanitary conditions must be eliminated by way of:unsanitary conditions must be eliminated by way of:

1. Keeping all parts of the house clean and free of dirt. Cleanliness and order must be seen in all 1. Keeping all parts of the house clean and free of dirt. Cleanliness and order must be seen in all corners, surfaces, under the fixtures, baseboards and furniture, in the ceiling, stockroom, inside corners, surfaces, under the fixtures, baseboards and furniture, in the ceiling, stockroom, inside cabinets, and drawers, bathrooms, kitchen, grounds, lounges, and bedrooms. cabinets, and drawers, bathrooms, kitchen, grounds, lounges, and bedrooms.

2. Stagnant water in cans, pails, and drums (if one is used) should always be covered so that it 2. Stagnant water in cans, pails, and drums (if one is used) should always be covered so that it does not become a breeding place for mosquitoes. Insects are carriers of disease-causing micro-does not become a breeding place for mosquitoes. Insects are carriers of disease-causing micro-organisms.organisms.

3. Moist foods and food leftovers must be wrapped in plastic before they are thrown into garbage.3. Moist foods and food leftovers must be wrapped in plastic before they are thrown into garbage.

4. Since bacteria thrive in moist media, wet garbage must be contained in garbage cans that are 4. Since bacteria thrive in moist media, wet garbage must be contained in garbage cans that are underlined with plastic, to be tied, and then disposed immediately. They should always be kept underlined with plastic, to be tied, and then disposed immediately. They should always be kept covered to prevent the entry of insects.covered to prevent the entry of insects.

5. Storerooms and closets must not be crowded and should be cleaned and fumigated from time to 5. Storerooms and closets must not be crowded and should be cleaned and fumigated from time to time. Unnecessary and unutilized materials only serve as trash and must therefore be eliminated. time. Unnecessary and unutilized materials only serve as trash and must therefore be eliminated.

6. All critical areas for public use like sinks, washrooms should always be sanitized with sanitizing 6. All critical areas for public use like sinks, washrooms should always be sanitized with sanitizing chemicals to kill existing bacteria.chemicals to kill existing bacteria.

7. Re-usable personal items like glasses, cutleries and other eating utensils should not just be 7. Re-usable personal items like glasses, cutleries and other eating utensils should not just be washed with soap and water but must also be sanitized from time to time with sanitizing washed with soap and water but must also be sanitized from time to time with sanitizing detergents. Same thing must be done with linen like towels and bed sheets.detergents. Same thing must be done with linen like towels and bed sheets.

8. Personal items (glasses, linen, cutleries, etc.) used by sick people should be segregated and also 8. Personal items (glasses, linen, cutleries, etc.) used by sick people should be segregated and also sanitized to protect other house occupant from contamination.sanitized to protect other house occupant from contamination.

9. Housekeepers are advised to protect themselves from contamination by using protective 9. Housekeepers are advised to protect themselves from contamination by using protective devices. Hand gloves maybe used for cleaning or sanitizing comfort rooms or lavatories and face devices. Hand gloves maybe used for cleaning or sanitizing comfort rooms or lavatories and face masks when doing a fumigation to protect a person from inhaling chemicals.masks when doing a fumigation to protect a person from inhaling chemicals.

10. All entrance and windows must be covered with protective screen to prevent the entry of 10. All entrance and windows must be covered with protective screen to prevent the entry of insectsinsects

11. Automatic locks are also advised. Likewise, holes in walls, ceiling and else where are possible 11. Automatic locks are also advised. Likewise, holes in walls, ceiling and else where are possible source of entry of rats and cockroaches and must be patched up immediately.source of entry of rats and cockroaches and must be patched up immediately.

12. Protect the food from insects by covering them or by placing them inside refrigerators when 12. Protect the food from insects by covering them or by placing them inside refrigerators when not being served or not consumed immediately.not being served or not consumed immediately.

13. Perishable foods should be stored in appropriate temperature to prevent spoilage.13. Perishable foods should be stored in appropriate temperature to prevent spoilage.

14. All utensils, containers and equipment used for cooking and serving must be washed and if possible 14. All utensils, containers and equipment used for cooking and serving must be washed and if possible sanitized immediately after using since the food residues in them can be a breeding place of bacteria insects.sanitized immediately after using since the food residues in them can be a breeding place of bacteria insects.

15. Avoid serving with bare hands, use serving spoon. Sick people must not be allowed to serve or look foods. 15. Avoid serving with bare hands, use serving spoon. Sick people must not be allowed to serve or look foods. Utensils used for tasting must be set aside immediately.Utensils used for tasting must be set aside immediately.

16. Patch up all holes in every pert of the house especially in corners and ceilings since they become an entry 16. Patch up all holes in every pert of the house especially in corners and ceilings since they become an entry point and hiding places of insects.point and hiding places of insects.

GARBAGE AND REFUSE GARBAGE AND REFUSE MANAGEMENTMANAGEMENT

Garbage ContainersGarbage Containers1. Garbage and refuse must be kept containers that:1. Garbage and refuse must be kept containers that:

* are durable* are durable *are easily cleanable*are easily cleanable* are insect-proof* are insect-proof * are rodent-proof* are rodent-proof* do not leak* do not leak * do not absorb liquids* do not absorb liquids

2. Plastic bags and wet-strength paper bags may be used to line these 2. Plastic bags and wet-strength paper bags may be used to line these containers. These bags may also be used for storage inside the food containers. These bags may also be used for storage inside the food service establishment.service establishment.

3. Cover all containers used in food preparation and utensil-washing areas.3. Cover all containers used in food preparation and utensil-washing areas.4. Containers stored outside the establishment must be:4. Containers stored outside the establishment must be:

Easy to cleanEasy to clean Provided with tight-fitting lids, doors, or coversProvided with tight-fitting lids, doors, or covers Kept covered when not in actual useKept covered when not in actual use..

Garbage StorageGarbage Storage1. Store garbage and refuse in a way that insects and rodents can not get into 1. Store garbage and refuse in a way that insects and rodents can not get into

them.them.2. Do not store unprotected plastic bags, wet-strength paper bags or garbage 2. Do not store unprotected plastic bags, wet-strength paper bags or garbage

outside the building.outside the building.3. Cardboard or other packaging materials that do not contain garbage do not 3. Cardboard or other packaging materials that do not contain garbage do not

have to be stored in covered container.have to be stored in covered container.4. Garbage or refuse storage rooms must be made of easily cleanable non-4. Garbage or refuse storage rooms must be made of easily cleanable non-

absorbent, washable materials.absorbent, washable materials.5. Rooms must be kept clean, be insect-proof and rodent-roof, and must be 5. Rooms must be kept clean, be insect-proof and rodent-roof, and must be

large enough to store the garbage and refuse container that accumulate. large enough to store the garbage and refuse container that accumulate. They should also be clean and covered from public view.They should also be clean and covered from public view.

6. Store outside garbage/ refuse containers, dumpster, and compactor systems 6. Store outside garbage/ refuse containers, dumpster, and compactor systems on a smooth surface of non- absorbent material, such as concrete or on a smooth surface of non- absorbent material, such as concrete or machine-laid asphalt that is kept clean and in good repair.machine-laid asphalt that is kept clean and in good repair.

Keep drain plugs in containers designed with grains, in place at all Keep drain plugs in containers designed with grains, in place at all times, except during cleaningtimes, except during cleaning

Provide enough containers to hold all the garbage and refuse that have Provide enough containers to hold all the garbage and refuse that have accumulated.accumulated.

Clean containers frequently to prevent insect and rodent attraction. Clean containers frequently to prevent insect and rodent attraction. Clean thoroughly on the inside and outside.Clean thoroughly on the inside and outside.

In washing containers, provide suitable facilities, including hot water In washing containers, provide suitable facilities, including hot water and detergent or steam.and detergent or steam.

Liquid waste derived from compacting should be disposed of as sewage.Liquid waste derived from compacting should be disposed of as sewage.

Refuse DisposalRefuse Disposal1. Garbage and refuse must be disposed of often enough to 1. Garbage and refuse must be disposed of often enough to

prevent odors and the attraction of insects and rodent.prevent odors and the attraction of insects and rodent.2. Keep areas around incineration facilities clean and orderly. It 2. Keep areas around incineration facilities clean and orderly. It

garbage or refuse is eradicated by burning, use legal, garbage or refuse is eradicated by burning, use legal, controlled incineration that prevents particles from entering controlled incineration that prevents particles from entering the atmosphere.the atmosphere.

3. Do not place food scraps in protected sanitary container.3. Do not place food scraps in protected sanitary container.4. Do not allow containers to overflow.4. Do not allow containers to overflow.5. Do not stack refuse containers.5. Do not stack refuse containers.6. Report broken or refuse containers.6. Report broken or refuse containers.7. Keeps hands out of mechanized garbage disposal machines.7. Keeps hands out of mechanized garbage disposal machines.

Waste SegregationWaste SegregationIn the Philippines as well as in most countries, In the Philippines as well as in most countries,

there is a government mandate that there will be no there is a government mandate that there will be no collection of garbage unless they are properly collection of garbage unless they are properly segregated. With the segregation scheme, it will be segregated. With the segregation scheme, it will be easier to identify the proper method of garbage easier to identify the proper method of garbage disposal – whether to recycle, to compost or totally disposal – whether to recycle, to compost or totally discard.discard.

Waste can be segregated asWaste can be segregated as1. biodegradable and1. biodegradable and2. Non-biodegradable.2. Non-biodegradable.

Biodegradable wastes Biodegradable wastes include organic waste, e.g. include organic waste, e.g. kitchen waste, vegetables, fruits, kitchen waste, vegetables, fruits, flowersflowers, leaves , leaves from the garden and paper.from the garden and paper.

Non-biodegradable waste Non-biodegradable waste can further segregated can further segregated into:into:

1. Recyclable waste – plastics, paper, glass, metal, 1. Recyclable waste – plastics, paper, glass, metal, etc.etc.

2. Toxic waste – old medicines, paints, chemicals, 2. Toxic waste – old medicines, paints, chemicals, bulbs, spray can, fertilizer and pesticide containers, bulbs, spray can, fertilizer and pesticide containers, batteries, shoes polish.batteries, shoes polish.

3. Soiled – hospital waste such as cloth soiled with 3. Soiled – hospital waste such as cloth soiled with blood and other body fluids.blood and other body fluids.

Household waste should be separated daily into different categories of Household waste should be separated daily into different categories of waste such as wet and dry waste, which should be disposed of separately. waste such as wet and dry waste, which should be disposed of separately. One should also keep a bin for toxic wastes such as medicines, batteries, One should also keep a bin for toxic wastes such as medicines, batteries, dried paint, old bulbs and dried shoe polish. Wet waste, which consists of dried paint, old bulbs and dried shoe polish. Wet waste, which consists of leftover foodstuff, vegetable peels, etc., should be put in a compost pit and leftover foodstuff, vegetable peels, etc., should be put in a compost pit and the compost could be used as manure in the garden. Dry waste consisting the compost could be used as manure in the garden. Dry waste consisting of cans, aluminum foils, plastics, metal, glass and paper could be recycled.of cans, aluminum foils, plastics, metal, glass and paper could be recycled.

Toxic and soiled waste must be disposed of with utmost care. Certain items Toxic and soiled waste must be disposed of with utmost care. Certain items are not biodegradable but can be reused or recycle. In fact, it is believed are not biodegradable but can be reused or recycle. In fact, it is believed that a larger portion can be recycles, a part of it can be converted to that a larger portion can be recycles, a part of it can be converted to compost, and only a smaller portion of it is real waste that has no use and compost, and only a smaller portion of it is real waste that has no use and has to be discarded.has to be discarded.

Recycling and Segregation of WasteRecycling and Segregation of Waste

““Recycling” means separating, collecting, processing, Recycling” means separating, collecting, processing, marketing and ultimately marketing and ultimately usingusing a material that would a material that would have been thrown away. For example a glass is 100% have been thrown away. For example a glass is 100% recyclable and can be used over and over with no loss recyclable and can be used over and over with no loss in quality. The process of creating new glass from old in quality. The process of creating new glass from old is also extremely efficient, producing virtually no is also extremely efficient, producing virtually no waste or unwanted by products.waste or unwanted by products.

Quality product and Quality product and packaging packaging are being made from are being made from recovered materials. We can all help create markets recovered materials. We can all help create markets for recyclables by buying and using these products.for recyclables by buying and using these products.

Advantages of Recycled:Advantages of Recycled:

1. Recycling minimizes the use of landfills and 1. Recycling minimizes the use of landfills and incinerators in reducing waste.incinerators in reducing waste.

2. Recycling 2. Recycling protectsprotects our health and our health and environment when harmful substances are environment when harmful substances are removed from the waste stream.removed from the waste stream.

3. Recycling 3. Recycling conservesconserves our natural resources our natural resources because it reduces the need for materials.because it reduces the need for materials.

Goods Made of Recycled MaterialsGoods Made of Recycled MaterialsOne way of reducing waste is for lodging establishments to select items in packages One way of reducing waste is for lodging establishments to select items in packages and containers made of recyclable materials such as:and containers made of recyclable materials such as:

1. 1. Paper Paper – newspaper, office paper, cardboard and other paper types.– newspaper, office paper, cardboard and other paper types.2. 2. Yard trimmingYard trimming – grass, leaves, and shrub and tree clippings are recycled by – grass, leaves, and shrub and tree clippings are recycled by

composting.composting.3. 3. Glass Glass – bottles and jars (clear, green, and amber).– bottles and jars (clear, green, and amber).4. 4. Aluminum Aluminum – beverage container. – beverage container.5. 5. Other metalsOther metals– steel cans, auto bodies, refrigerators (coolants such as Freon typically – steel cans, auto bodies, refrigerators (coolants such as Freon typically

require special recovery and recycling procedures), and stoves require special recovery and recycling procedures), and stoves 6. 6. Batteries Batteries - both dry cell (toy/watch/flashlight batteries) and wet cell (vehicle - both dry cell (toy/watch/flashlight batteries) and wet cell (vehicle

batteries).batteries).7. 7. Used motor oil Used motor oil – vehicle crankcase oil and oil filters. – vehicle crankcase oil and oil filters.8. 8. Plastics Plastics – soda bottles, milk jugs, bags and detergent containers. – soda bottles, milk jugs, bags and detergent containers.9. 9. Other household items Other household items – such as clothes and furniture are often “recycled” by – such as clothes and furniture are often “recycled” by

donating them to charities or service groups that will repair and sell them or donating them to charities or service groups that will repair and sell them or distribute and use them. This is more correctly classified as ”reuse” than “recycling” distribute and use them. This is more correctly classified as ”reuse” than “recycling” since the items are not broken down into their constituent materials and reformed since the items are not broken down into their constituent materials and reformed into new products. Tires are also recycled.into new products. Tires are also recycled.

Some measures that are being adopted to Some measures that are being adopted to facilitate recycling of waste:facilitate recycling of waste:

1. Curbside collection1. Curbside collection. This program offers scheduled pick-up of separated, . This program offers scheduled pick-up of separated, recyclable products from the curb – like trash collection. The company recyclable products from the curb – like trash collection. The company performing the pickup service will generally supply homes on the performing the pickup service will generally supply homes on the pickup route with specially marked containers for holding the items to pickup route with specially marked containers for holding the items to be collected.be collected.

2. Drop-off centers2. Drop-off centers are sites set up for us to leave materials for recycling. are sites set up for us to leave materials for recycling. They serve as convenient central pick-up location for processors or They serve as convenient central pick-up location for processors or recyclers.recyclers.

3. Buy-back center3. Buy-back center pay consumer for recyclables materials. Many people pay consumer for recyclables materials. Many people recycle aluminum cans, plastic, and glass pop bottles at buy-back recycle aluminum cans, plastic, and glass pop bottles at buy-back centers.centers.

4. Waste companies4. Waste companies buy recyclables from offices, business, institutions, buy recyclables from offices, business, institutions, school, and industries. They may be contracted by a local government to school, and industries. They may be contracted by a local government to provide curbside collection to private homes.provide curbside collection to private homes.

Takes advantage of businesses and organizations Takes advantage of businesses and organizations which provide collection opportunities. For examples, which provide collection opportunities. For examples, many grocery store collect bags for recycling, garages many grocery store collect bags for recycling, garages often accept used motor oil, auto supply store often accept used motor oil, auto supply store typically buy-back used vehicle batteries, and scout typically buy-back used vehicle batteries, and scout groups collect newspapers as fund raising event.groups collect newspapers as fund raising event.

Think of ways to reduce the amount of material that Think of ways to reduce the amount of material that gets added to the waste stream. Don’t throw away gets added to the waste stream. Don’t throw away what you can use again. Leave grass clipping on the what you can use again. Leave grass clipping on the lawn or compost them with other yard and kitchen lawn or compost them with other yard and kitchen waste. Donate unwanted items that are in good, or waste. Donate unwanted items that are in good, or least, repairable, condition.least, repairable, condition.

PEST CONDITIONPEST CONDITION Pest and insects carry disease-causing Pest and insects carry disease-causing

organisms. Rodents for instance usually carry organisms. Rodents for instance usually carry bacteria that can cause food spoilage and food bacteria that can cause food spoilage and food poisoning. It is therefore important for any poisoning. It is therefore important for any housekeeper to understand how pests breed housekeeper to understand how pests breed and multiply so that appropriate preventive and multiply so that appropriate preventive and control measures can be taken. and control measures can be taken.

Kinds of Pest, Their Biology and Kinds of Pest, Their Biology and CharacteristicsCharacteristics

1. Rats, Rodents or Mice1. Rats, Rodents or Mice Eat tremendous amount of food of its sizeEat tremendous amount of food of its size Its hairs and dropping contaminate foodIts hairs and dropping contaminate food Can cause fire by gnawing electric wiring.Can cause fire by gnawing electric wiring. Carrier of disease like typhoid fever and jaundiceCarrier of disease like typhoid fever and jaundice Excellent climbers and good swimmers.Excellent climbers and good swimmers. Rest in secure places like burrows and double walls Rest in secure places like burrows and double walls

between floors and piles of rubbish.between floors and piles of rubbish. Can squeeze through a ½ inch holeCan squeeze through a ½ inch hole Can drop in 50 feet yet survive.Can drop in 50 feet yet survive. Come in different kinds, color and sizesCome in different kinds, color and sizes

Control MeasuresControl Measures1. Maintain proper sanitation. Without food they cannot 1. Maintain proper sanitation. Without food they cannot

survive so do not give them access to food by survive so do not give them access to food by covering all food and stagnant water.covering all food and stagnant water.

2. Cover all possible entrances by using screen, by 2. Cover all possible entrances by using screen, by patching up holes and by closing doors all the time.patching up holes and by closing doors all the time.

3. Use rat poisoning or rat baiting to eliminate rats.3. Use rat poisoning or rat baiting to eliminate rats.4. Destroy their hiding places like crowded storerooms. 4. Destroy their hiding places like crowded storerooms.

Decongest the stockroom, fumigate and keep them Decongest the stockroom, fumigate and keep them clean.clean.

5. Use rat proofing to get rats that are already inside.5. Use rat proofing to get rats that are already inside.

Roaches(German, America, Oriental)Roaches(German, America, Oriental)

They carry disease-causing bacteria on their bodies They carry disease-causing bacteria on their bodies and deposit them on food through their excreta, vomit and deposit them on food through their excreta, vomit and bodily contact.and bodily contact.

The female lays 25-40 eggs depend at one time, The female lays 25-40 eggs depend at one time, enclosed in a leathery pouch called ootheca (she lays enclosed in a leathery pouch called ootheca (she lays 80-120 ootheca)80-120 ootheca)

Hatching of their eggs depends on the temperature Hatching of their eggs depends on the temperature and ranges from 4-5 weeks or 32-42 days.and ranges from 4-5 weeks or 32-42 days.

Flattened bodies allow them to hide in narrow crack , Flattened bodies allow them to hide in narrow crack , crevices, cabinets, hallow walls, plumbing areas, dark crevices, cabinets, hallow walls, plumbing areas, dark places and hard to reach areas.places and hard to reach areas.

Control MeasuresControl Measures

1. Preventive –1. Preventive – proper sanitation, preventive of proper sanitation, preventive of entrances and elimination of harborages.entrances and elimination of harborages.

2. Corrective2. Corrective – application of liquid pesticides – application of liquid pesticides like residual knockdown and spray like residual knockdown and spray insecticides.insecticides.

3. Through and frequent treatment3. Through and frequent treatment is is recommended. recommended.

3. Flies3. Flies Carriers of bacteria that cause variety of human Carriers of bacteria that cause variety of human

diseases like typhoid, dysentery, diarrhea, diseases like typhoid, dysentery, diarrhea, cholera,.etc.cholera,.etc.

They feed on human and animal wastes; their They feed on human and animal wastes; their bacteria stick to mouth foot and hair and are bacteria stick to mouth foot and hair and are deposited in the food intended for human deposited in the food intended for human consumption.consumption.

They lay eggs 150 at one time; hatch in 24 hours They lay eggs 150 at one time; hatch in 24 hours or less and within 10 days after emergence from or less and within 10 days after emergence from pupa.pupa.

Control MeasuresControl Measures1. Start with sanitation, follow proper cleaning 1. Start with sanitation, follow proper cleaning

procedures, and promptly remove wastes from the procedures, and promptly remove wastes from the area.area.

2. Keep all garbage cans covered. Once disposed, clean 2. Keep all garbage cans covered. Once disposed, clean the can thoroughly the can thoroughly

3. Treat all breeding places with larvicide.3. Treat all breeding places with larvicide.4. Use residual spray, poison baits and space spraying 4. Use residual spray, poison baits and space spraying

control.control.5. Open and clean floor drains at least weekly.5. Open and clean floor drains at least weekly.6. Food particles must not accumulate in floor walls and 6. Food particles must not accumulate in floor walls and

junctions.junctions.

4. Mosquitoes4. Mosquitoes Blood-sucking insects that annoy man and other animals.Blood-sucking insects that annoy man and other animals. They do not only transmit various diseases like malaria, They do not only transmit various diseases like malaria,

yellow fever but they also make potential recreational areas yellow fever but they also make potential recreational areas unsuitable for development.unsuitable for development.

Female mosquitoes usually need a blood meal in order to Female mosquitoes usually need a blood meal in order to survive and lay eggs. Males do not feed on the blood but on survive and lay eggs. Males do not feed on the blood but on nectar and other plant juices.nectar and other plant juices.

Eggs laid in pools, growing plants, canals, empty barrels, Eggs laid in pools, growing plants, canals, empty barrels, tin cans, etc. hatch in one to 3 days depending upon tin cans, etc. hatch in one to 3 days depending upon weather conditions. Two or three days after emergence, the weather conditions. Two or three days after emergence, the female mosquito takes her first blood meal and now ready female mosquito takes her first blood meal and now ready to deliver the first batch of eggs, ranging from 15 to 140 or to deliver the first batch of eggs, ranging from 15 to 140 or an average of 57. Average life span is 30 days.an average of 57. Average life span is 30 days.

Control MeasuresControl Measures1. Remove stagnant water. Drain the pool or drum of 1. Remove stagnant water. Drain the pool or drum of

water.water.2. Employ mechanical control like screens and 2. Employ mechanical control like screens and

mosquito nets.mosquito nets.3. Utilize larvae control. Pour larvicide chemical like 3. Utilize larvae control. Pour larvicide chemical like

kerosene and malathion on canals and other kerosene and malathion on canals and other bleeding places.bleeding places.

4. Utilize residual/knockdown spraying of non-toxic 4. Utilize residual/knockdown spraying of non-toxic chemicals. Methods of application may take the chemicals. Methods of application may take the form of space sprays, residue or smokes.form of space sprays, residue or smokes.

5. Apply repellant chemical.5. Apply repellant chemical.

1. Take proper measures to minimize the presence of rodents, flies, cockroaches and 1. Take proper measures to minimize the presence of rodents, flies, cockroaches and other insects around the premises.other insects around the premises.

2. Keep the premises in a condition that prevents the hiding or feeding of insects or 2. Keep the premises in a condition that prevents the hiding or feeding of insects or rodents.rodents.

3. Implement a strong housekeeping program with the help of a licensed, reliable pest 3. Implement a strong housekeeping program with the help of a licensed, reliable pest Control Company.Control Company.

4. Opening to the outside must be protected against the entrance of rodents and flies 4. Opening to the outside must be protected against the entrance of rodents and flies by:by:

Using tight-fitting, self-closing doorsUsing tight-fitting, self-closing doors Closing windowsClosing windows Installing ScreenInstalling Screen Controlling air currentsControlling air currents Other meansOther means

Screen doors must be self-closing. Screens for windows, doors, skylights, Screen doors must be self-closing. Screens for windows, doors, skylights, transoms, intake and exhaust air dusts, and other openingstransoms, intake and exhaust air dusts, and other openings to the outside must to the outside must be tight fitting of breaks.be tight fitting of breaks.

General Control MeasuresGeneral Control Measures

Use of Pesticides/InsecticidesUse of Pesticides/Insecticides

Pesticide label:Pesticide label: Highly toxic – danger (poison) skull/cross Highly toxic – danger (poison) skull/cross

bone.bone. Moderate low – warning (poison) skull/cross Moderate low – warning (poison) skull/cross

bonebone Lightly toxic – caution (poison) skull/cross Lightly toxic – caution (poison) skull/cross

bonebone Relatively non- toxic – caution Relatively non- toxic – caution

Methods of Application of Methods of Application of Insecticides/PesticidesInsecticides/Pesticides

11. Spraying. Spraying – refers to dispensing of pesticide – refers to dispensing of pesticide on affected areas by the use of sprayer or on affected areas by the use of sprayer or compressed air sprayer.compressed air sprayer.

2. 2. Misting Misting – releasing pesticide chemicals with – releasing pesticide chemicals with the use of misting machine.the use of misting machine.

3. 3. FoggingFogging – makes use of a gaseous form of – makes use of a gaseous form of pesticide coming from a fogging machine pesticide coming from a fogging machine that can reach high/unreachable areas.that can reach high/unreachable areas.