Aggressive Communication

Vs.

Assertive Communication

All Behavior Is An Attempt To Meet A Goal.

All Behavior Is An Attempt To Meet A Need.

All Behavior Has Meaning.

REMEMBER!

When communicating with your peers and staff, ask yourself these questions…

1) Does our behavior match or support our goals?

2) Do we have the same goals?

3) Does our behavior match or support our needs?

4) Do we know and understand what our behaviors mean?

Does our behavior match our goals?

Is It About Me?

Or

Is It About Us?

CommunicationWhat is one goal of communication?

AggressiveCommunication

• Does not show concern for others causing unnecessary conflict

• It’s my way or the highway, your opinion does not matter.

• GET IT DONE NOW!

• Take that hat off in the building because I said, “SO!”

My behavior matches my goal.

SurvivalAggressive communication is reflective of survival.

SurvivalSurvival is connected to selfishness, and selfishness does not support community.

AssertiveCommunication

• Shows concern for others minimizing unnecessary conflict

• Our way is the best way.

• We must get this done by Tuesday.

• Please remove your hat while you are in the building.

Our behavior matches our goals.

Does our behavior match our goals?

Is It About Me?

Or

Is It About Us?