Jenniffer RodriguezPhone: (813)951-5403E-mail: jrod5122@gmail.com

Professional Experience:Benihana National Corporation Aventura, FLOperations Assistant (07/2014 to Present)

Strengthen communication between home office and field units Provide support and direction to field management Responsible for specialized projects and presentations Collaborate interdepartmentally to improve Operations functions Create and update existing training materials Review and approve expense reimbursements Analyze guest feedback and report trends Compile periodic and quarterly guest complaint/compliment reports Manage internal claim settlements and serve as liaison between Benihana National Corporation and insurance

companies Expedite license and permit renewal applications

Seminole Hard Rock Hotel & Casino Hollywood, FL VIP Services Supervisor (03/2010 to 07/2012)

Support Vice President of Marketing and Player Development staff Interview, hire, train, and coach VIP Services Representatives Audit team member performance and supervise office activity Run daily room inventory reports and quarterly call statistics reports Manage wait lists for events and giveaways Evaluate player worth to determine complimentary availability and event tiers Provide accurate projections based on call statistics patterns and wait list lengths to determine when

additional inventory should be ordered Review weekly payroll

The White House Washington D.C. Office of Presidential Correspondence Intern (05/2009 to 08/2009)

Code, escalate and expedite sensitive correspondence Analyze and determine main category of feedback and appropriate response letter Host White House guests during presidential events Train new volunteers on coding and professional phone etiquette Maintain confidentiality

Eckerd College St. Petersburg, FL Director of Palmetto Productions (08/2006 to 05/2009)

Lead think sessions, weekly meetings and team building workshops Determine budget allocation, maintain financial records and monitor spending Negotiate vendor contracts Market events to maximize attendance rates Foster creative ideas to turn traditional events into innovative events Interview and train event staff

Education: Eckerd College, Bachelor of Arts, Major: International Business St. Petersburg, FL Xiamen University, Certificate: Chinese Economics and Modernization Xiamen, China Skills:Microsoft: Word, PowerPoint, Excel, Outlook, Access; Salesforce, RightView Web, Kronos Hospitality Software: Lodging Management System, Casino Marketplace, Global NavigatorLanguages: Fluent Spanish; Elementary: Portuguese (Brazilian), Italian, Japanese and Mandarin ChineseAwards/Honors:Hard Rock Star of the Month, Eckerd College Club Leadership Award, Gilman Critical Need Language Scholar